UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: TEKsystems

Location: Atlanta, Georgia, United States

Job Type: CONTRACTOR

Category: User Experience Research / GTM Operations Support

Date Posted: 2026-08-10

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Drive impactful product and service improvements through comprehensive UX research, focusing on automotive retail and financial services.

• Conduct a balanced mix of qualitative (70%) and quantitative (30%) research to uncover user needs and pain points.

• Translate complex research findings into clear, actionable insights that inform GTM strategies and product development roadmaps.

• Collaborate closely with cross-functional teams, including sales, business development, and product, to influence decision-making and enhance user experiences.

• Leverage advanced analytics and behavioral data to validate hypotheses and measure the impact of proposed solutions.

📝 Enhancement Note: While the core role is UX Research, the emphasis on automotive retail and financial services, coupled with the need to inform GTM strategies and product improvements, positions this role as a crucial support function within Go-To-Market (GTM) operations. The insights generated will directly influence sales enablement, marketing messaging, and customer success initiatives.

📈 Primary Responsibilities

• Execute end-to-end UX research projects, from planning and recruitment to analysis and reporting, for products and services within the automotive retail and financial services sectors.

• Conduct in-depth user interviews and usability testing sessions with diverse user groups, including dealership personnel, end customers, business development managers, and sales teams.

• Analyze and synthesize a variety of data sources, including customer feedback, satisfaction scores, analytics data, behavioral metrics, and engagement data.

• Develop and update critical user research artifacts such as personas, customer journey maps, and user flows to represent target audiences accurately.

• Identify key pain points, unmet needs, and opportunities for innovation within the lending and financial offering user experience.

• Clearly articulate research findings, insights, and recommendations to stakeholders at various levels, facilitating data-driven decision-making.

• Collaborate with product managers, designers, and engineers to ensure research insights are effectively translated into product enhancements and GTM strategies.

• Utilize Figma for design collaboration and prototyping, and for visualizing research findings and user flows.

• Stay abreast of industry trends, competitive landscape, and emerging UX research methodologies to continuously improve research practices.

📝 Enhancement Note: The responsibility to "Translate complex research findings into clear, actionable insights for stakeholders" is critical for GTM operations, as it directly informs sales enablement materials, marketing campaign strategies, and customer success initiatives. The role requires not just research execution but also strategic communication and influence.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, or a related field is often preferred for UX Researcher roles. Equivalent practical experience will also be considered.

Experience: A minimum of 5 years of professional experience as a UX Researcher is required. Experience within the automotive retail or financial services industries is highly advantageous.

Required Skills:

• UX Research Expertise: 5+ years of hands-on experience conducting UX research.

• Methodological Breadth: Proven experience with a research mix of approximately 70% qualitative (e.g., user interviews, ethnography, contextual inquiry) and 30% quantitative methods (e.g., surveys, A/B testing, analytics review).

• Figma Proficiency: Demonstrated ability to use Figma for design collaboration, prototyping, and visualization of research findings.

• Data Analysis & Synthesis: Strong ability to analyze customer feedback, satisfaction scores, analytics data, behavioral metrics, and complex data sets to identify trends and insights.

• Artifact Creation: Experience developing and maintaining personas, customer journey maps, and user flows.

• Stakeholder Communication: Excellent verbal and written communication skills, with a proven ability to simplify complex research findings and present actionable insights to diverse audiences.

• Cross-functional Collaboration: Demonstrated ability to collaborate effectively with product managers, designers, engineers, sales teams, and business development managers.

• Problem Identification: Aptitude for identifying user pain points and opportunities for product and service improvement.

Preferred Skills:

• Experience specifically within the automotive retail or financial services industries.

• Proficiency with analytics and behavior-tracking tools (e.g., Google Analytics, Adobe Analytics, Hotjar, Mixpanel).

• Experience with remote usability testing platforms.

• Familiarity with agile development methodologies.

• Ability to influence decision-making processes through compelling research narratives.

• Experience designing and conducting large-scale surveys.

📝 Enhancement Note: The requirement for 5+ years of experience, combined with the specific industry focus and the need to translate insights for GTM stakeholders, suggests this role is suitable for mid-to-senior level operations professionals who can operate with autonomy and strategic impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 detailed case studies demonstrating end-to-end UX research projects, highlighting your role, methodology, challenges, and impact.

• Methodology Showcase: Clearly articulate the qualitative and quantitative methods used in your projects, explaining why specific approaches were chosen.

• Figma Integration: Include examples of how Figma was used in your research process, whether for prototyping, synthesizing findings, or collaborating on journey maps.

• Impact & Deliverables: Quantify the impact of your research whenever possible (e.g., improvements in conversion rates, task completion times, user satisfaction scores). Present examples of deliverables such as personas, journey maps, and actionable insight reports.

• Data Synthesis Examples: Demonstrate your ability to analyze and synthesize diverse data sources (qualitative feedback, analytics, behavioral data) into coherent insights.

Process Documentation:

• Research Planning: Evidence of structured research plans, including clear objectives, target audiences, methodologies, and timelines.

• Data Collection & Analysis: Examples of how you managed user recruitment, conducted interviews/tests, and analyzed qualitative and quantitative data.

• Insight Translation: Showcase how you transformed raw data into actionable recommendations and communicated them effectively to inform product and GTM strategies.

📝 Enhancement Note: For a UX Researcher supporting GTM, the portfolio should emphasize how research directly influenced business outcomes, such as improved sales enablement, refined marketing messaging, or enhanced customer onboarding processes. Demonstrating the ability to connect UX insights to revenue-generating activities is key.

💵 Compensation & Benefits

Salary Range: $55.00 - $60.00 per hour.

Explanation of Range: This hourly rate aligns with industry standards for experienced contract UX Researchers in major metropolitan areas like Atlanta, Georgia. The range accounts for the specified experience level (5+ years), the hybrid work model, and the specialized industry knowledge (automotive retail, financial services).

Benefits:

• Health & Wellness: Medical, dental, and vision insurance.

• Specialized Coverage: Critical Illness, Accident, and Hospital insurance.

• Retirement Savings: 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options.

• Income Protection: Short-term and long-term disability insurance.

• Additional Coverage: Voluntary Life Insurance and Accidental Death & Dismemberment (AD&D) for employees and dependents.

• Financial Planning: Health Spending Account (HSA) for healthcare expenses.

• Commuting Support: Transportation benefits.

• Employee Support: Employee Assistance Program (EAP) for confidential counseling and support services.

• Paid Time Off: Time Off/Leave including PTO, Vacation, or Sick Leave.

Working Hours: Standard full-time hours, typically 40 hours per week. The hybrid arrangement requires 3 days per week onsite in Midtown, Atlanta.

📝 Enhancement Note: The provided benefits package is comprehensive for a contract role, indicating TEKsystems' commitment to supporting their contractors. The inclusion of an HSA and transportation benefits is particularly relevant for a hybrid role based in a major city.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Services and Staffing. TEKsystems operates as a leading provider of business and technology services, specializing in Full-Stack Technology Services and Talent Services. They partner with clients to activate ideas and solutions, driving business transformation.

Company Size: 80,000+ employees globally. This large scale means diverse opportunities and exposure to a wide range of client environments and industry challenges.

Founded: TEKsystems is an Allegis Group company. The founding date of TEKsystems itself is not explicitly stated in the provided text, but Allegis Group was founded in 1983. The company's long history suggests stability and deep industry experience.

Team Structure:

• Client-Facing Operations: This role operates within a client-facing capacity, supporting specific projects for TEKsystems' clients in the automotive retail and financial services sectors.

• Cross-Functional Collaboration: The UX Researcher will work closely with client-side teams (product, design, engineering, sales, business development) and potentially with TEKsystems internal recruiters and account managers.

• Project-Based Teams: The immediate team will likely be composed of individuals assigned to the specific client engagement, fostering a collaborative, project-focused environment.

Methodology:

• Data-Driven Decision Making: TEKsystems emphasizes leveraging data and insights to drive successful outcomes for clients, aligning with the UX Researcher's core function.

• Agile & Iterative Approaches: While not explicitly stated for this role, many technology service providers and their clients operate using agile methodologies, suggesting an iterative approach to research and development.

• User-Centric Design: The core of this role is user-centricity, ensuring that user needs are at the forefront of product and service design.

Company Website: https://careers.teksystems.com/us/en

📝 Enhancement Note: Working for TEKsystems as a contractor means the "company culture" is a blend of TEKsystems' professional standards and the specific culture of the client organization where the work is performed. The emphasis on client success and technological solutions is paramount.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an experienced individual contributor, focusing on specialized UX research skills within a specific industry context. It represents a mid-to-senior level position within the UX research discipline.

Reporting Structure: The UX Researcher will likely report to a Project Manager or a Lead UX Researcher within the client organization, or potentially a TEKsystems Account Manager overseeing the contract. Collaboration will be with various client stakeholders.

Operations Impact: The UX Researcher's findings will directly influence the development and refinement of products and services in the automotive retail and financial sectors. This impact translates to improved customer acquisition and retention, more effective sales processes, and enhanced brand perception, all of which are critical GTM operational outcomes.

Growth Opportunities:

• Specialization: Deepen expertise in UX research within the automotive and financial services industries, becoming a sought-after specialist.

• Cross-Functional Experience: Gain exposure to various aspects of GTM operations, product development, and sales strategies by working with diverse client teams.

• Methodology Expansion: Opportunity to refine and expand both qualitative and quantitative research skills, potentially exploring new tools and techniques.

• Contract Extension/Future Placements: Successful performance can lead to contract extensions or future opportunities through TEKsystems' extensive client network.

• Leadership Potential: For those interested in leadership, demonstrating strong insight generation and communication can open doors to lead research initiatives or mentor junior researchers on future projects.

📝 Enhancement Note: For a contractor, "growth" is often measured by the depth of experience gained on challenging projects and the expansion of their professional network, which TEKsystems actively facilitates.

🌐 Work Environment

Office Type: Hybrid role requiring 3 days per week onsite in Midtown, Atlanta. This suggests a professional office environment designed for collaboration, with dedicated workspaces and meeting rooms.

Office Location(s): Midtown, Atlanta, Georgia. This is a central business district offering good accessibility and proximity to other businesses and amenities.

Workspace Context:

• Collaborative Spaces: The expectation of 3 days onsite implies a need for collaborative environments where researchers can interact with designers, product managers, and other team members.

• Technology Access: Access to necessary tools and software, including Figma and potentially client-specific systems for data analysis and CRM.

• Research Facilities: Potential access to dedicated usability testing labs or quiet spaces for conducting interviews and testing sessions.

• Hybrid Flexibility: The role accommodates a hybrid work model, allowing for focused individual work remotely and collaborative work in the office.

Work Schedule: Standard business hours, with 3 days per week in the office. The role likely requires flexibility to accommodate user schedules for interviews and testing, which may sometimes fall outside of traditional hours.

📝 Enhancement Note: The hybrid nature of the role, with a clear mandate for 3 days in-office, indicates a structured approach to work-life balance, common in large staffing and consulting firms like TEKsystems, while ensuring client needs for in-person collaboration are met.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter from TEKsystems will likely conduct an initial screening to assess basic qualifications, experience, and cultural fit.

• Hiring Manager/Client Interview: An interview with the hiring manager or key client stakeholders to delve deeper into your UX research experience, methodology, and problem-solving skills. Expect scenario-based questions.

• Portfolio Review: A dedicated session to walk through your portfolio. Be prepared to discuss your process, the challenges you faced, the solutions you implemented, and the impact of your work.

• Skills Assessment/Case Study: You may be asked to complete a short take-home assignment or a live exercise to demonstrate your research and analysis capabilities, potentially focusing on a hypothetical automotive retail or financial services scenario.

• Final Interview: Potentially a final interview with senior stakeholders to confirm suitability and discuss contract terms.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest, most relevant case studies. Prioritize projects that showcase your ability to conduct both qualitative and quantitative research and deliver actionable insights.

• Tell a Story: For each case study, frame it as a narrative: the problem, your approach, the execution, the findings, and the impact. Emphasize your specific contributions.

• Highlight Figma Usage: Clearly demonstrate how you utilized Figma in your research process, whether for creating journey maps, wireframing, or presenting findings.

• Quantify Impact: Wherever possible, use data to showcase the positive outcomes of your research. If direct metrics are unavailable, discuss the qualitative impact or potential impact discussed with stakeholders.

• Prepare for Questions: Anticipate questions about your methodology, how you handle conflicting data, how you collaborate with teams, and how you simplify complex findings.

Challenge Preparation:

• Research Scenarios: Prepare for hypothetical research challenges related to automotive retail or financial services. Think about how you would approach understanding user needs for a new car financing app or improving the online car buying experience.

• Methodology Justification: Be ready to defend your choice of research methods based on project goals and constraints.

• Insight Communication: Practice articulating complex research findings concisely and persuasively, using clear language and visual aids.

📝 Enhancement Note: The portfolio review is critical for this role. Candidates should prepare to demonstrate not just research skills but also their ability to connect those skills to tangible business outcomes relevant to GTM operations.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for design collaboration, prototyping, and visualizing research outputs like journey maps and personas.

• Usability Testing Platforms: Experience with tools like UserTesting.com, Lookback, or Maze for conducting remote moderated and unmoderated testing.

• Survey Tools: Proficiency with platforms such as SurveyMonkey, Qualtrics, or Google Forms for quantitative data collection.

Analytics & Reporting:

• Web Analytics: Familiarity with tools like Google Analytics or Adobe Analytics to review user behavior data.

• Behavioral Analytics: Experience with tools like Hotjar, Mixpanel, or Pendo for understanding user interactions on digital platforms.

• Data Visualization: Ability to use tools like Tableau, Power BI, or even advanced Excel/Google Sheets to present data clearly.

CRM & Automation:

• CRM Systems: Basic understanding of how CRM data (e.g., Salesforce, HubSpot) can inform user segmentation and research targeting.

• Customer Feedback Platforms: Experience with tools that aggregate customer feedback (e.g., Zendesk, Intercom) is beneficial.

• Collaboration Tools: Proficiency with standard office suites and collaboration platforms like Microsoft Teams, Slack, or Google Workspace.

📝 Enhancement Note: While this role is focused on UX Research, an understanding of how data from analytics, CRM, and feedback platforms is used is crucial for synthesizing comprehensive insights and demonstrating the business impact of research.

👥 Team Culture & Values

Operations Values:

• Data-Driven Insights: A strong emphasis on using data and research to inform decisions and drive measurable outcomes.

• User-Centricity: Placing the needs and experiences of the end-user at the forefront of all product and service development.

• Collaboration & Teamwork: Valuing the contributions of all team members and fostering a supportive environment for cross-functional work.

• Impact & Results: Focusing on delivering tangible improvements and achieving business objectives through research and strategic recommendations.

• Adaptability & Continuous Improvement: Embracing new methodologies and tools, and continuously seeking ways to enhance research processes and outcomes.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with product managers, designers, engineers, sales, and marketing teams to ensure research is integrated throughout the product lifecycle and GTM strategy.

• Open Communication: Encouraging transparent communication, constructive feedback, and sharing of insights across teams.

• Influence Through Evidence: Building consensus and driving change by presenting well-supported research findings and recommendations.

• Agile Mindset: Working in iterative cycles, adapting to feedback, and contributing to a dynamic project environment.

📝 Enhancement Note: The culture within TEKsystems and its clients often emphasizes professional accountability, client success, and a results-oriented approach. For a UX Researcher, this means demonstrating how their work directly contributes to the client's business goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Qualitative and Quantitative Data: Effectively integrating insights from both research types to create a holistic understanding of user behavior and needs.

• Translating Complex Findings: Simplifying intricate research results into clear, actionable recommendations that resonate with non-research stakeholders.

• Influencing Stakeholders: Persuading diverse teams and leadership to adopt research-backed recommendations, especially when they challenge existing assumptions.

• Navigating Industry Specifics: Adapting research approaches to the unique complexities and regulatory environments of automotive retail and financial services.

• Hybrid Work Dynamics: Maintaining strong collaboration and team cohesion while working in a hybrid model.

Learning & Development Opportunities:

• Industry Specialization: Gaining deep expertise in the automotive and financial services sectors, understanding their unique user journeys and business models.

• Advanced Research Techniques: Opportunity to explore and implement advanced qualitative and quantitative research methods.

• Cross-Functional Exposure: Learning about product development, GTM strategy, sales enablement, and marketing from direct collaboration with these teams.

• Tool Proficiency: Mastering tools like Figma and various analytics platforms, enhancing technical skill sets.

• Mentorship & Networking: Leveraging TEKsystems' network for potential mentorship and future contract opportunities.

📝 Enhancement Note: The challenges highlight the need for a researcher who is not only skilled in methodology but also a strong communicator and strategic thinker, capable of driving change within a business context.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to conduct research with limited time or resources. How did you prioritize and what was the outcome?" (Focus on adaptability, prioritization, and impact.)

• "How do you approach balancing qualitative insights with quantitative data when making recommendations?" (Showcase your synthesis skills and understanding of mixed-methods research.)

• "Walk me through a complex research project from start to finish. What was the biggest challenge and how did you overcome it?" (Demonstrate your end-to-end process, problem-solving, and communication of findings.)

• "How would you research user needs for a new feature related to car financing options?" (Apply your UX research process to a relevant industry scenario.) Company & Culture Questions:

• "What interests you about working with TEKsystems and our clients in the automotive retail and financial services sectors?" (Show your research into the company and industry.)

• "How do you ensure your research findings are understood and acted upon by product and GTM teams?" (Highlight your communication and influence skills.)

• "Describe your experience working in a hybrid environment. How do you maintain collaboration and productivity?" (Address the specific work arrangement.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your research objectives, the methodology, your role and contributions, the key findings, and the impact (quantified if possible).

• Visualize Your Process: Use slides or a digital whiteboard to visually represent your research process, user flows, personas, and journey maps. Showcase your Figma work.

• Focus on Actionable Insights: Emphasize how your research led to specific, actionable recommendations that drove positive business outcomes.

• Be Prepared for Deep Dives: Anticipate questions about specific methodological choices, data analysis techniques, and how you handled any ethical considerations.

• Connect to Business Goals: Frame your work in the context of business objectives, such as improving customer acquisition, retention, or satisfaction.

📝 Enhancement Note: Interviewers will be looking for candidates who can not only perform UX research but also translate that research into tangible business value, particularly within the context of GTM and product development strategies.

📌 Application Steps

To apply for this operations position:

• Submit your application through the TEKsystems careers portal link provided.

• Tailor Your Resume: Highlight your 5+ years of UX research experience, specifically mentioning qualitative and quantitative methods, Figma proficiency, and any experience in automotive retail or financial services. Quantify achievements where possible.

• Prepare Your Portfolio: Ensure your portfolio is updated and easily accessible, featuring 2-3 strong case studies that clearly demonstrate your research process, deliverables, and impact. Be ready to present specific examples of your Figma work and data synthesis.

• Research TEKsystems & the Industry: Familiarize yourself with TEKsystems' services and their focus on technology and talent solutions. Understand the current landscape and challenges in automotive retail and financial services.

• Practice Your Narrative: Rehearse your portfolio presentation and prepare concise answers to common UX research and behavioral interview questions. Be ready to discuss your approach to hybrid work and cross-functional collaboration.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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