UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: PIB Group

Location: Gloucester, United Kingdom (with flexibility for London and Croydon)

Job Type: Full-Time

Category: User Experience Research / Digital Product Development

Date Posted: 2026-06-11

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Conduct comprehensive UX research to identify user needs and inform product strategy within the Digital Marketing team.

• Analyze qualitative and quantitative data to deliver actionable insights that drive product improvements and meet commercial objectives.

• Collaborate closely with Product Managers, Designers, and Developers to champion the user's voice and influence product decisions.

• Develop and manage a UX research roadmap, ensuring continuous improvement and alignment with business goals across multiple brands.

📝 Enhancement Note: This role is positioned within the Digital Marketing team, specifically the UWC Division, which oversees five distinct insurance brands. The UX Researcher will be instrumental in bridging user needs with commercial goals across these varied product lines, demanding strong analytical skills and the ability to translate complex user behavior into actionable product strategies. The hybrid work arrangement suggests a need for strong self-management and effective remote collaboration tools.

📈 Primary Responsibilities

• Plan, execute, and analyze user research studies using a variety of methodologies, including new research initiatives and reviews of existing data.

• Compile and present well-documented research findings, translating complex data into clear, actionable insights for internal stakeholders.

• Manage, execute, and analyze usability sessions, leveraging remote testing tools and collaborating with team members for support.

• Take full ownership of UX research initiatives, effectively managing multiple work streams concurrently.

• Develop and maintain a strategic UX research roadmap for continuous product improvement and innovation across the division's brands.

• Advise and recommend the most appropriate research methods based on project requirements, user goals, and business objectives.

• Conduct thorough competitor and exemplar analysis to identify market trends, best practices, and potential areas for differentiation.

• Facilitate workshops with internal stakeholders to effectively align business needs with user expectations and research findings.

• Act as the primary advocate for the user, ensuring product development remains customer-centric while achieving commercial targets.

• Influence product and design decisions through strong interpersonal skills and effective communication in a fast-paced environment.

📝 Enhancement Note: The responsibilities highlight a proactive and strategic approach to UX research, emphasizing ownership and roadmap development. The expectation to "Advise on the most appropriate research methods" points to a need for deep methodological expertise and the ability to justify choices. The collaboration with Product Managers and Designers suggests a strong emphasis on cross-functional teamwork and direct impact on product roadmaps.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Computer Science, or a related field is often preferred for UX Research roles. Equivalent practical experience will also be considered.

Experience: Proven experience (2-5 years) in UX research, with a demonstrated ability to plan, conduct, and analyze user studies. Experience within a fast-paced digital environment, ideally within the insurance or financial services sector, is highly beneficial.

Required Skills:

• Proven experience in UX research methodologies (e.g., interviews, surveys, usability testing, contextual inquiry).

• Proficiency with remote testing tools and platforms for user research.

• Strong ability to quickly and effectively share research results and formulate specific, answerable, and practical questions.

• Competency in data analytics, including both qualitative data analysis and quantitative research interpretation.

• Experience with user groups and feedback sessions.

• Excellent interpersonal and communication skills, with the ability to influence product and design decisions.

• Strong commercial acumen and a pragmatic, positive attitude.

• Demonstrated ability to implement appropriate qualitative research methods effectively.

• Experience conducting competitor and exemplar analysis.

• Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions. Preferred Skills:

• Experience in the insurance or financial services industry.

• Familiarity with agile development methodologies and working within cross-functional product teams.

• Knowledge of user journey mapping and persona development.

• Experience facilitating stakeholder workshops.

• Basic understanding of UI design principles.

📝 Enhancement Note: The "Proven competency in data analytics and qualitative aspects of UX research" alongside "Qualitative and quantitative research" indicates a need for a balanced skillset. The emphasis on "influencing product and design decisions" and acting as a "strategic partner" suggests that candidates should be prepared to demonstrate how they have driven change and contributed to strategic direction in previous roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong portfolio showcasing end-to-end UX research projects, highlighting your process from problem definition to actionable insights.

• Include examples of how your research directly influenced product or design decisions and led to measurable improvements.

• Present case studies that clearly articulate the research questions, methodologies used, key findings, and the impact of your recommendations.

• Showcase your ability to manage multiple research streams and adapt methodologies based on project needs and constraints. Process Documentation:

• Provide examples of how you document research plans, participant recruitment strategies, and research protocols.

• Showcase your ability to synthesize and present research findings in clear, concise, and actionable reports or presentations.

• Illustrate how you have iteratively improved products or processes based on research feedback and data analysis.

📝 Enhancement Note: For a UX Researcher role, a portfolio is critical. The emphasis should be on demonstrating the impact of the research, not just the execution. Candidates should be prepared to detail the methodology, the user insights gained, and critically, the business or product outcomes that resulted from their work. The inclusion of "UX Roadmap Creation" as a responsibility suggests that candidates might also be asked to present examples of strategic research planning.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a mid-level UX Researcher in the UK, with potential variations based on specific location (London may command a higher range), experience, and the company's compensation philosophy, an estimated salary range could be between £45,000 and £65,000 per annum.

Benefits:

• Career Progression: Opportunities for advancement within PIB Group's rapidly growing structure.

• Professional Development: Support for learning and skill enhancement, including training and potential certifications.

• Collaborative Culture: A work environment that values teamwork, innovation, and employee contributions.

• Hybrid Working Model: Flexibility to balance office-based collaboration with remote work.

• Competitive Pension Scheme: Contributions to retirement savings.

• Health and Wellbeing Programs: Initiatives to support employee health.

• Generous Annual Leave: Standard holiday allowance with potential for increases based on tenure.

Working Hours: Typically 40 hours per week, with a degree of flexibility offered to accommodate hybrid working arrangements and task management.

📝 Enhancement Note: Salary estimation is based on publicly available data for UX Researchers in the UK across similar experience levels and company sizes. The £45,000-£65,000 range is a guideline; actual compensation will depend on the candidate's specific qualifications, experience, and the final negotiation. The listed benefits are directly from the provided data and are common for mid-level roles in growing UK companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance (specifically within the Digital Marketing division, overseeing multiple insurance product brands). PIB Group is a significant player in the UK's insurance sector, known for its rapid growth and acquisition strategy.

Company Size: While not explicitly stated, PIB Group is a large and growing entity. The mention of "5 brands within the division" suggests a substantial operation. Roles within such organizations often offer exposure to diverse business units and scalable processes.

Founded: PIB Group was founded in 2015, making it a relatively young but rapidly expanding company. This suggests a dynamic, entrepreneurial, and fast-paced environment focused on growth and innovation.

Team Structure:

• The UX Researcher will be part of the Digital Marketing team, sitting within the UWC Division. This division comprises 5 distinct insurance brands.

• The role will involve close collaboration with Product Managers, Designers, and Developers, indicating a cross-functional team structure common in digital product development.

• The reporting structure likely places the UX Researcher under a Head of Digital Marketing, Head of Product, or a similar senior digital leadership role. Methodology:

• The team likely employs agile methodologies, given the emphasis on "delivering value to our customers frequently" and a "fast-paced environment."

• Data analysis and user insights are central to the UX research process, driving iterative improvements and strategic decision-making.

• Workflow optimization will be a key focus, ensuring research processes are efficient and impactful.

Company Website: https://www.pibgroup.in/

📝 Enhancement Note: The company's recent founding and rapid growth indicate a culture that is likely adaptable, entrepreneurial, and less hierarchical than older, more established corporations. This can be an advantage for individuals who thrive in dynamic settings and want to make a tangible impact. The UX Researcher will need to navigate the complexities of working across multiple brands within the division, requiring strong communication and strategic alignment skills.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid-Level UX Researcher position, suitable for individuals with 2-5 years of dedicated experience. The role involves taking ownership of research initiatives, managing multiple work streams, and contributing strategically to product decisions. It's a step beyond junior roles, requiring independent execution and the ability to influence.

Reporting Structure: The UX Researcher will report into a senior figure within the Digital Marketing or Product team, likely a Head of Product, Head of UX, or Head of Digital Marketing. This structure offers direct access to leadership and influences product strategy.

Operations Impact: The UX Researcher's impact is direct and significant, focusing on understanding customer needs and ensuring that digital products solve real problems while meeting commercial goals. This role is crucial in optimizing the user journey, enhancing customer satisfaction, and ultimately contributing to conversion rates and customer retention for the various insurance brands.

Growth Opportunities:

• Specialization: Deepen expertise in specific UX research methodologies or particular insurance product lines within the UWC division.

• Leadership: Progress to a Senior UX Researcher role, leading larger research projects, mentoring junior researchers, or potentially heading a UX research function as the company continues to expand.

• Cross-Functional Movement: Transition into Product Management, UX Design, or Digital Strategy roles by leveraging a deep understanding of user needs and product development.

• Strategic Influence: Become a key strategic partner in product development, shaping the direction of digital offerings across multiple brands.

📝 Enhancement Note: The company's rapid growth suggests a fertile ground for career advancement. The "entrepreneurship at our core" ethos implies that individuals who demonstrate initiative and drive will likely find opportunities to take on more responsibility and grow their careers within PIB Group. The hybrid nature of the role also points towards a modern approach to work, which can foster a positive employee experience.

🌐 Work Environment

Office Type: The role is based in Gloucester, with flexibility indicated for London and Croydon. This suggests a hybrid work arrangement where employees are expected to be in the office for a portion of the week, likely for collaboration, meetings, and team building. The specific office setup would typically include modern workspaces, meeting rooms, and collaborative areas.

Office Location(s):

• Gloucester: Southgate House, a primary location.

• London: A major metropolitan hub, offering extensive networking and industry event opportunities.

• Croydon: Another significant business district within Greater London.

Workspace Context:

• Collaborative Environment: The emphasis on teamwork and cross-functional collaboration means the workspace will likely facilitate interaction between UX researchers, product managers, designers, and developers.

• Tools & Technology: Access to standard office equipment, reliable internet, and the necessary software for UX research, data analysis, and communication.

• Team Interaction: Regular team meetings, stand-ups, and brainstorming sessions, both in-person and virtually.

Work Schedule: A standard full-time schedule, likely Monday to Friday, with approximately 40 hours per week. The hybrid model allows for flexibility in managing workdays between the office and remote locations.

📝 Enhancement Note: The hybrid model indicates a balanced approach to work, valuing both in-office collaboration and the autonomy of remote work. Candidates should be comfortable with this blend and possess the self-discipline to be productive in both settings. The multiple location options provide flexibility for candidates residing in different parts of the UK.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, looking for relevant experience and skills.

• Technical Interview: This may involve a discussion about UX research methodologies, case studies from your portfolio, and problem-solving scenarios. Expect questions about how you approach research challenges and translate findings into actionable insights.

• Portfolio Review: A dedicated session where you will walk through selected projects from your portfolio, explaining your process, the challenges faced, and the impact of your work. Be prepared to discuss the "why" behind your methodological choices.

• Team/Stakeholder Interviews: Meetings with potential colleagues (Product Managers, Designers, Developers) and senior leadership to assess cultural fit, collaboration style, and strategic thinking.

• Final Interview: Potentially with a senior executive to discuss your overall fit and long-term potential within the company.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest projects that best demonstrate your UX research skills and impact. Prioritize projects that align with the company's industry (insurance, digital products) and the responsibilities outlined.

• Tell a Story: For each project, clearly articulate the problem, your role and responsibilities, the research methods used (and why), key user insights, the resulting product/design recommendations, and the measurable outcomes or impact. Use visuals (screenshots, diagrams) where appropriate.

• Focus on Impact: Quantify your achievements whenever possible (e.g., "Research led to a 15% increase in task completion," "Identified usability issues that were subsequently fixed, improving user satisfaction scores").

• Be Prepared for Questions: Anticipate questions about your decision-making process, how you handled conflicting feedback, and how you ensured your research met business objectives.

Challenge Preparation:

• You might be given a small research task or asked to critique an existing product's user experience during the interview process.

• Practice articulating your thought process clearly and concisely, especially when under time pressure.

• Be ready to discuss how you would approach a specific research problem provided by the interviewer, focusing on your strategic thinking and methodological choices.

📝 Enhancement Note: The interview process will likely heavily weigh your portfolio. Candidates should prepare to not only present their work but also to deconstruct their decision-making process. The emphasis on "influencing product and design decisions" means interviewers will be looking for evidence of persuasive communication and strategic thinking, not just methodological execution.

🛠 Tools & Technology Stack

Primary Tools:

• Remote Testing Platforms: Tools such as UserTesting.com, Maze, Lookback, or similar platforms for conducting remote usability studies and gathering user feedback asynchronously.

• Survey & Form Tools: Platforms like SurveyMonkey, Typeform, Google Forms, or Qualtrics for creating and distributing questionnaires, collecting feedback, and conducting quantitative surveys.

• Prototyping & Collaboration Tools: Familiarity with tools like Figma, Sketch, Adobe XD, or InVision for understanding design specifications and collaborating on prototypes during research.

• Analytics & Data Visualization Tools: Experience with tools like Google Analytics, Mixpanel, or Amplitude for analyzing user behavior data and identifying trends.

Analytics & Reporting:

• Web Analytics: Google Analytics is a common tool for understanding website traffic, user behavior, and conversion funnels.

• Data Analysis Software: Proficiency in tools like Excel or Google Sheets for data manipulation and basic analysis. Statistical software (e.g., SPSS, R) might be beneficial for more advanced quantitative research.

• Dashboarding Tools: Experience with tools like Tableau, Power BI, or Google Data Studio for creating visual reports and dashboards to communicate research findings effectively to stakeholders.

CRM & Automation:

• While not a direct CRM role, understanding how user data is captured and managed within a CRM (like Salesforce, HubSpot) can be beneficial for understanding customer journeys and segmenting research participants.

• Familiarity with marketing automation platforms (e.g., HubSpot, Marketo) may provide context for the digital marketing environment.

📝 Enhancement Note: The role requires hands-on experience with a range of UX research tools. Candidates should be prepared to discuss their proficiency and how they've leveraged these tools in past projects. The mention of "data analytics" and "qualitative and quantitative research" suggests a need for both qualitative research platforms and tools for analyzing numerical data.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value, ensuring that all product development and improvements are driven by genuine user needs and pain points.

• Data-Driven Decision Making: Valuing insights derived from research and analytics to inform strategy and product iterations.

• Collaboration & Teamwork: Fostering an environment where cross-functional teams work together seamlessly to achieve common goals.

• Entrepreneurship & Innovation: Encouraging creative problem-solving, new ideas, and a proactive approach to driving growth.

• Efficiency & Value Delivery: A focus on delivering tangible value to customers frequently and optimizing processes for speed and effectiveness.

Collaboration Style:

• Cross-Functional Integration: The UX Researcher will work closely with Product Managers and Designers, acting as a bridge between user needs and product development. This involves frequent communication, feedback loops, and joint problem-solving.

• Stakeholder Alignment: Effectively communicating research findings and recommendations to various stakeholders across different brands and departments to gain buy-in and drive action.

• Open Feedback Culture: Encouraging an environment where constructive feedback is shared openly to improve research processes and product outcomes.

📝 Enhancement Note: The company's stated values of "entrepreneurship at our core" and valuing "ambition and creative thinking" suggest a culture that rewards initiative and proactive contributions. The UX Researcher should be prepared to demonstrate how they embody these values in their work, particularly in identifying new research opportunities and driving innovative solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Brands: Effectively managing research needs and priorities across five distinct insurance brands, each with potentially unique user bases and product goals.

• Fast-Paced Environment: Delivering timely research insights in a dynamic setting that demands frequent value delivery.

• Influencing Stakeholders: Effectively communicating research findings and advocating for user needs to influence product and design decisions, especially when faced with competing business priorities.

• Synthesizing Diverse Data: Integrating qualitative and quantitative data from various sources to form a cohesive understanding of user behavior and needs.

Learning & Development Opportunities:

• Methodological Deepening: Opportunity to refine and expand expertise in a wide array of UX research techniques and tools.

• Industry Exposure: Gaining in-depth knowledge of the insurance industry and its digital product landscape across multiple brands.

• Strategic Product Input: Contributing directly to product strategy and roadmap development, gaining valuable experience in product lifecycle management.

• Mentorship & Leadership: Potential for mentorship from senior leaders and opportunities to lead research initiatives as the company grows.

• Continuous Learning: PIB Group's culture encourages growth, suggesting opportunities for training, workshops, and staying updated with the latest UX research trends and technologies.

📝 Enhancement Note: The primary challenge will be navigating the complexity of working across multiple brands within the UWC division. Candidates should be prepared to discuss strategies for managing competing priorities and ensuring consistent user-centricity across diverse product lines. The growth opportunities are substantial, given the company's rapid expansion.

💡 Interview Preparation

Strategy Questions:

• "Describe a time when your UX research significantly changed a product's direction. What was the challenge, your approach, and the outcome?" (Focus on impact and strategic influence).

• "How do you prioritize research requests when you have multiple stakeholders with competing needs across different brands?" (Demonstrate prioritization and stakeholder management skills).

• "Walk me through your process for designing a research study to understand user adoption of a new feature." (Showcase methodological rigor and strategic planning). Company & Culture Questions:

• "What interests you about PIB Group and our approach to digital marketing and insurance products?" (Research the company, its brands, and recent news).

• "How do you see yourself contributing to our entrepreneurial and collaborative culture?" (Align your values with the company's stated culture).

• "How do you ensure your research findings are actionable and directly contribute to business goals?" (Emphasize commercial acumen and impact-driven research). Portfolio Presentation Strategy:

• Structure: For each selected project, follow a clear narrative: Problem/Opportunity -> Your Role & Goals -> Research Methodology (Why these methods?) -> Key Findings (Insights!) -> Recommendations -> Impact/Outcome (Quantify if possible).

• Visuals: Use screenshots, user flows, personas, or key data points to illustrate your points. Avoid overwhelming slides with text.

• Conciseness: Be mindful of time. Practice delivering your presentation smoothly and engagingly. Be ready to dive deeper into specific aspects if asked.

• Demonstrate Influence: Clearly articulate how your research influenced decisions and led to positive changes.

📝 Enhancement Note: Interviewers will be looking for a blend of strong research methodology, strategic thinking, excellent communication skills, and a proactive, influencing attitude. Be prepared to discuss not just what you did, but why you did it and what impact it had. The ability to connect UX insights to commercial objectives will be key.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided Workday link: https://pibgroup.wd3.myworkdayjobs.com/PIB/job/UK---Gloucester---Southgate-House/UX-Researcher_JR102330

• Customize Your Resume: Tailor your resume to highlight experience with UX research methodologies, remote testing tools, data analysis (qualitative and quantitative), and your ability to influence product decisions. Use keywords from the job description.

• Prepare Your Portfolio: Select 3-4 of your most impactful UX research projects. Ensure each project clearly outlines the problem, your process, key insights, recommendations, and, most importantly, the measurable outcomes or impact.

• Practice Your Portfolio Walkthrough: Rehearse presenting your portfolio projects, focusing on storytelling, clarity, and demonstrating how your research drove business value. Be ready for questions about your methodology and decision-making.

• Research PIB Group: Familiarize yourself with PIB Group, its various insurance brands within the UWC division, its recent growth, and its company culture as described. Understand their market position and digital presence.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.