UX Researcher and Service Designer - A26178

📍 Job Overview

Job Title: UX Researcher and Service Designer - A26178

Company: Activate Interactive Pte Ltd

Location: Singapore, Singapore

Job Type: FULL_TIME

Category: User Experience (UX) / Service Design Operations

Date Posted: 2026-05-28

Experience Level: Mid-Senior Level (Estimated 4+ years)

Remote Status: Hybrid

🚀 Role Summary

• Spearhead qualitative research initiatives and service design workshops to deeply understand user needs and identify critical operational insights.

• Drive the transformation of existing products into a cohesive new user architecture by developing detailed user journeys and service blueprints.

• Facilitate cross-functional collaboration and stakeholder engagement to co-create innovative solutions and improve business efficiency.

• Leverage AI-driven research and design methodologies to enhance the user experience and product development lifecycle.

• Contribute to a technology consultancy focused on impactful end-to-end application development and cloud solutions.

📝 Enhancement Note: While the role is titled "UX Researcher and Service Designer," its focus on "operational insights," "process re-engineering," and "user architecture for product transformation" positions it within a broader operations context. The emphasis on B2B enterprise products and complex stakeholder environments indicates a need for strong operational understanding and strategic thinking, aligning it with GTM and operational efficiency goals. The mention of a "1-year contract role" is a critical detail for potential candidates.

📈 Primary Responsibilities

• Design and execute comprehensive qualitative research methodologies, including stakeholder interviews, observational studies, and ethnographic research, to gather deep user insights.

• Transform qualitative research findings and observational data into actionable insights and thematic recommendations for process re-engineering and service improvement.

• Define and frame the user architecture for new products resulting from the transformation of multiple existing products, ensuring a unified and effective user experience.

• Develop detailed user journeys and service blueprints that clearly illustrate current-state experiences and identify future-state opportunities for optimization.

• Plan and expertly facilitate engaging service design workshops with diverse internal and external stakeholder groups to foster co-creation and consensus.

• Drive a comprehensive stakeholder engagement strategy across multiple business units and organizational levels to ensure alignment and buy-in.

• Create collaborative environments that encourage open dialogue, idea generation, and co-creation of user-centric solutions.

• Apply AI-driven research and design/prototyping skills to enhance research efficiency and the fidelity of proposed solutions.

📝 Enhancement Note: The responsibilities highlight a blend of deep research, strategic design, and strong facilitation skills. The emphasis on "process re-engineering" and "user architecture" suggests the role is not just about user interface but about understanding and improving underlying operational flows and product integration, a key aspect of GTM operations. The mention of "AI-driven research and design/prototyping skills" is a crucial technical requirement.

🎓 Skills & Qualifications

Education: While formal education is not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, Sociology, or a related field is typically expected for this level of UX and Service Design expertise.

Experience: Minimum of 4 years of hands-on experience in service design, UX research, or related user-centered design disciplines.

Required Skills:

• Proven expertise in designing and conducting qualitative research (stakeholder interviews, observational studies, ethnography).

• Deep understanding of service design methodologies and human-centered design principles.

• Demonstrated ability to develop detailed user journeys and service blueprints.

• Exceptional workshop facilitation skills with experience guiding diverse groups through structured problem-solving.

• Strong empathy and emotional intelligence for understanding and advocating for user needs.

• Outstanding communication and presentation skills, with a track record of sharing insights with senior stakeholders.

• Experience with large-scale enterprise and B2B products and services. Preferred Skills:

• Experience navigating complex stakeholder environments and managing competing priorities.

• Demonstrated success in translating research findings into practical business recommendations.

• Proficiency in AI-driven research and design/prototyping tools.

• Experience in process re-engineering and defining user architectures for product transformations.

• Familiarity with agile development methodologies and cross-functional team collaboration.

📝 Enhancement Note: The "at least 4 years" experience requirement, coupled with the need to handle "large-scale enterprise and B2B products" and "complex stakeholder environments," suggests a mid-to-senior level role. The preference for "AI driven research and design/prototyping skills" is a significant differentiator and a key area to highlight for applicants.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 significant projects demonstrating end-to-end service design or UX research lifecycle.

• Include case studies that clearly articulate the problem, research methodology, user insights, design solutions (journeys, blueprints), and measurable impact.

• Highlight experience with enterprise-level B2B products, illustrating understanding of complex user ecosystems and business objectives.

• Demonstrate proficiency in translating research findings into actionable operational improvements and strategic recommendations.

• Present examples of workshop facilitation and stakeholder engagement, showcasing your ability to drive collaboration and co-creation. Process Documentation:

• Provide detailed documentation of your research process, including research plans, interview guides, and synthesis methods.

• Showcase examples of service blueprints and user journey maps, explaining the rationale behind their design.

• Illustrate how you have documented and communicated insights and recommendations to various stakeholder levels.

• Include examples of how you have contributed to or defined product user architectures or process re-engineering initiatives.

📝 Enhancement Note: For UX and Service Design roles, a strong portfolio is paramount. The emphasis on B2B enterprise products and operational insights means the portfolio should not just show aesthetic design but also strategic thinking, process improvement, and measurable business impact. The inclusion of "AI-driven research" examples would be a significant advantage.

💵 Compensation & Benefits

Salary Range: For a UX Researcher and Service Designer with 4+ years of experience in Singapore, a market competitive salary range is estimated to be between SGD 70,000 to SGD 110,000 annually. This range accounts for the role's contract nature, the company's technology consultancy focus, and the specialized skills required, including AI-driven research.

• Methodology: This estimate is based on research of similar UX/Service Design roles in Singapore, considering experience levels, industry (Technology Consultancy), and the specific responsibilities outlined, including AI expertise. Data sources include industry salary benchmarks, job boards, and cost of living indices for Singapore.

Benefits:

• Outpatient medical coverage.

• Specialist medical coverage.

• Generous customizable flexi benefits or flexi allowance.

• Life insurance.

• Health insurance.

• Employee Wellness Program (year-round initiatives supporting physical, mental, and overall well-being).

• Learning programmes, certification support, and a dedicated staff development budget.

• Structured career pathways (technical/domain expert or leadership tracks).

• Competency Framework for development, performance, and success.

• Flexible Work Arrangement (flexi-place, flexi-time, flexi-load).

• Special occasions "red packet" and CNY goodies.

Working Hours: The role specifies a standard full-time position. Given the mention of "flexi-time," the typical 40-hour work week is likely flexible, allowing for adjustments based on project needs and personal schedules.

📝 Enhancement Note: The provided benefits are extensive and align with a progressive employer in Singapore. The "flexible work arrangement" is a significant perk. The salary estimation is crucial for this role, especially given the contract nature. The range provided is a benchmark and should be verified.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consultancy, Software Development, Mobile & Web Technologies. Activate Interactive operates in a dynamic sector, providing cutting-edge application development and cloud solutions to empower businesses. Their focus on positive impact through technology suggests a forward-thinking and mission-driven culture.

Company Size: Activate Interactive Pte Ltd is part of a group with a presence in Singapore, Malaysia, and Indonesia. While specific numbers aren't given, the "growing team" and "exciting prospects" indicate a mid-sized to growing organization, likely offering a collaborative environment where individual contributions are visible.

Founded: Not explicitly stated, but the company's established presence across multiple Southeast Asian countries suggests a company with a solid foundation and growth trajectory.

Team Structure:

• The role is within the "Co-Development Business Unit," suggesting a focus on collaborative development and client partnerships.

• The team likely comprises a mix of developers, project managers, and operations specialists, with this role bridging user experience and operational efficiency.

• Collaboration is expected to be cross-functional, involving business units, product teams, and potentially client stakeholders. Methodology:

• Data-Driven Insights: Emphasis on qualitative research and transforming user input into actionable insights for process re-engineering.

• User-Centred Design: Core to the role, ensuring that user needs and behaviours are at the forefront of product and service development.

• Co-Creation & Collaboration: Workshops and stakeholder engagement are key to developing solutions collaboratively.

• Innovation: The company encourages innovation through technology, with a focus on impactful end-to-end solutions.

Company Website: https://www.activate.sg/

📝 Enhancement Note: The company's emphasis on "positively impacting the lives of people" and "removing technology roadblocks" provides context for the operations role. This isn't just about building software; it's about solving business problems and creating value, which is central to effective GTM and revenue operations. The "1-year contract" nature is a significant aspect of the employment context.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-to-senior level, requiring significant autonomy in research design, workshop facilitation, and strategic recommendation development. It's ideal for someone who can independently drive user research and service design initiatives within a complex enterprise context.

Reporting Structure: While not explicitly detailed, this role likely reports to a Head of UX, Design Lead, or a senior manager within the Co-Development Business Unit. The emphasis on stakeholder engagement suggests regular interaction with various business unit leaders and potentially senior management.

Operations Impact: The UX Researcher and Service Designer will directly influence product strategy, user adoption, and overall customer satisfaction by ensuring that new and transformed products are intuitive, efficient, and meet user needs. This role's insights will be critical for optimizing the customer journey, reducing friction, and ultimately contributing to business efficiency and potentially revenue growth through better product-market fit.

Growth Opportunities:

• Skill Specialization: Deepen expertise in AI-driven research, advanced qualitative methodologies, and complex service design for enterprise solutions.

• Leadership Development: Opportunity to lead research projects, mentor junior designers/researchers, and influence strategic design decisions.

• Cross-Functional Exposure: Gain experience working with diverse business units and understanding broader operational challenges within a technology consultancy.

• Career Tracks: The company offers structured career pathways, potentially allowing for progression into Senior UX Researcher/Service Designer, Design Lead, or even roles focusing on Product Management or Operations Strategy.

📝 Enhancement Note: The role offers significant opportunities for professional development, especially with the emphasis on AI and enterprise B2B contexts. The "1-year contract" means growth might be focused on skill acquisition and project impact rather than long-term organizational advancement within Activate, unless an extension or permanent role arises.

🌐 Work Environment

Office Type: The company is headquartered in Singapore, with a presence in Malaysia and Indonesia. The role is based in Singapore, and given the "Hybrid" work arrangement, it implies a mix of on-site collaboration and remote work.

Office Location(s): Singapore. Specific office details are not provided, but it's implied to be a central, accessible location within Singapore for hybrid work.

Workspace Context:

• Collaborative Environment: The company prides itself on a "fun working environment" and encourages collaboration with "leading industry experts" and "highly motivated and talented peers."

• Tools & Technology: Expect access to standard design and research tools, with a particular emphasis on AI-driven research and prototyping capabilities.

• Team Interaction: The role involves significant interaction with various stakeholders, fostering a dynamic and communicative work environment.

Work Schedule: The "Flexible Work Arrangement" (flexi-place, flexi-time, flexi-load) indicates a modern and adaptable approach to work, allowing employees to balance professional responsibilities with personal needs, while still meeting the demands of full-time employment and project timelines.

📝 Enhancement Note: The hybrid nature combined with flexible work arrangements suggests a modern, employee-focused workplace. The emphasis on collaboration and fun indicates a positive team dynamic, which is important for roles requiring extensive stakeholder interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Chat: An informal discussion with the hiring team to assess initial fit and interest.

• Technical Assessment/Portfolio Review: This will likely involve a deep dive into your portfolio, discussing specific projects, methodologies, and outcomes. Expect questions about your experience with B2B enterprise products and AI-driven research.

• Workshop/Case Study: You might be asked to prepare a presentation or participate in a simulated workshop scenario to demonstrate your facilitation and problem-solving skills.

• Stakeholder Interviews: Meetings with key stakeholders or team members to assess collaboration style, communication, and cultural fit.

Portfolio Review Tips:

• Highlight B2B Enterprise Experience: Clearly showcase projects involving complex organizations, multiple user types, and significant business impact.

• Demonstrate Operational Insight: Emphasize how your research and design work led to process improvements, cost savings, or increased efficiency.

• Showcase AI Integration: If you have examples of using AI in research or prototyping, make them prominent. Explain the tools used and the benefits derived.

• Structure Your Case Studies: For each project, clearly outline the problem, your role, research methods, key insights, design solutions (journeys, blueprints, wireframes), and measurable results.

• Practice Your Presentation: Be prepared to articulate your design process and rationale clearly and concisely, especially when discussing complex user architectures or service blueprints.

Challenge Preparation:

• Service Design Fundamentals: Refresh your understanding of core service design frameworks, journey mapping, and blueprinting techniques.

• Qualitative Research Techniques: Be ready to discuss your approach to ethnography, in-depth interviews, and observational studies.

• Stakeholder Management: Prepare examples of how you've managed competing priorities and communicated complex ideas to diverse audiences.

• AI in Design: Be prepared to discuss current trends and your experience with AI tools in research and design.

📝 Enhancement Note: For this role, the portfolio is critical. The emphasis on B2B, enterprise, operational insights, and AI means candidates must tailor their portfolio to showcase these specific strengths. The "1-year contract" aspect might influence the types of projects they highlight, focusing on rapid impact and clear deliverables.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Tools for survey creation, user testing (e.g., UserTesting.com, Lookback, Maze), and qualitative data analysis (e.g., Dovetail, NVivo).

• Service Design Tools: Software for creating user journeys, service blueprints, process flows, and personas (e.g., Miro, Figma, Adobe XD, Lucidchart, Smaply).

• Prototyping Tools: Tools for creating interactive prototypes (e.g., Figma, Adobe XD, Sketch, InVision).

• AI-Driven Tools: Specific AI tools for research synthesis, pattern identification, content generation, or advanced prototyping (e.g., tools for sentiment analysis, predictive modeling in user behavior, generative design).

Analytics & Reporting:

• General Analytics: Experience with tools like Google Analytics or similar platforms to understand user behavior on existing products.

• Data Visualization: Tools for creating clear and impactful reports from research data (e.g., Tableau, Power BI, or advanced features within research platforms).

CRM & Automation:

• While not a primary focus, familiarity with CRM systems (e.g., Salesforce, HubSpot) and their user interfaces would be beneficial for understanding B2B customer journeys.

• Understanding of workflow automation concepts relevant to service delivery and user support processes.

📝 Enhancement Note: The explicit mention of "AI driven research and design/prototyping skills" is a key differentiator. Candidates should be prepared to discuss specific AI tools they have used and how they leveraged them to improve research outcomes or design processes.

👥 Team Culture & Values

Operations Values:

• Impact-Driven: A commitment to creating positive impact through technology, focusing on tangible improvements for people and businesses.

• Innovation: Encouraging new ideas and leveraging technology, including AI, to drive solutions that remove roadblocks.

• Collaboration: Working effectively across teams and with stakeholders to co-create solutions and achieve shared goals.

• Continuous Learning: A culture that supports employee development through learning programs and skill enhancement, as evidenced by their "SHRI 2025 Gold winner" award for Learning & Development.

• User-Centricity: A deep-seated belief in understanding and advocating for user needs as the foundation for successful product and service design.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with developers, product managers, business analysts, and potentially client-side teams.

• Workshop-Centric: A reliance on structured workshops to facilitate brainstorming, problem-solving, and decision-making.

• Open Communication: Encouragement of open dialogue and feedback exchange to foster a dynamic and iterative design process.

• Data-Informed Decision Making: Using research insights and performance data to guide strategic recommendations and design choices.

📝 Enhancement Note: The company's values align well with a GTM or operations-focused role, emphasizing tangible impact, efficiency, and user satisfaction. The "1-year contract" role may require a strong ability to integrate quickly into existing teams and contribute effectively within that timeframe.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Stakeholder Landscapes: Managing diverse needs and priorities across multiple business units and potentially client organizations.

• Transforming Existing Products: Redefining user architecture and service blueprints for a new product emerging from the consolidation of several existing ones requires strategic foresight and meticulous execution.

• Integrating AI Effectively: Leveraging AI-driven tools and methodologies to genuinely enhance research and design, rather than just for novelty.

• Demonstrating ROI for Design: Quantifying the impact of UX research and service design on business metrics, especially in a B2B enterprise context.

• Contract Role Dynamics: Adapting to a fixed-term contract, ensuring maximum impact and contribution within the specified period.

Learning & Development Opportunities:

• Advanced AI/ML in UX: Opportunities to explore and implement cutting-edge AI applications in user research and design.

• Enterprise-Scale Design: Gaining experience with the complexities of designing for large organizations and intricate business processes.

• Strategic Design Leadership: Taking ownership of significant design initiatives and influencing product strategy.

• Professional Development Budget: Access to training, certifications, and conferences to enhance skills in UX, Service Design, and related operational areas.

📝 Enhancement Note: The challenges are significant and require a proactive, strategic, and adaptable candidate. The growth opportunities are substantial, particularly in gaining experience with AI and large-scale enterprise design within a consultancy setting.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to define the user architecture for a new product formed by merging several existing ones. What was your process and what were the key outcomes?" (Focus on user architecture, product transformation, and process).

• "How would you approach identifying and prioritizing pain points in a complex B2B enterprise service ecosystem, and how would you translate these into actionable recommendations for process re-engineering?" (Focus on operational insights, B2B context, and process optimization).

• "Walk us through your experience facilitating service design workshops with diverse stakeholder groups. How do you ensure buy-in and co-creation, especially when dealing with competing priorities?" (Focus on facilitation, stakeholder management, and collaboration).

• "How have you leveraged AI-driven research or design tools in your previous projects? What were the benefits and limitations?" (Focus on AI proficiency and practical application). Company & Culture Questions:

• "What interests you about Activate Interactive's mission to positively impact lives through technology?" (Focus on company mission and personal alignment).

• "How do you see your role contributing to Activate's goal of empowering clients with impactful end-to-end application development?" (Focus on role impact and client value).

• "Our company values innovation and continuous learning. Can you share an example of how you've driven innovation or embraced learning in your previous roles?" (Focus on culture fit and personal growth). Portfolio Presentation Strategy:

• Structure for Impact: Dedicate specific slides/sections to showcase your B2B enterprise experience and any AI integration.

• Quantify Results: Where possible, present metrics that demonstrate the impact of your work, such as improved user satisfaction, reduced task completion time, or efficiency gains.

• Tell a Story: For each case study, narrate the problem, your process, the challenges faced, your solutions, and the ultimate outcomes.

• Highlight Collaboration: Emphasize your role in cross-functional teams and how you facilitated stakeholder engagement.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your methodology, decision-making process, and the specific tools you used, especially AI-related ones.

📝 Enhancement Note: The interview process will likely scrutinize a candidate's ability to handle complexity, drive operational improvements, and leverage modern technologies like AI. The portfolio presentation needs to be strategic and highlight specialized skills relevant to the role and company.

📌 Application Steps

To apply for this operations-focused UX Researcher and Service Designer position:

• Submit your application through the provided Workable link.

• Tailor Your Resume: Highlight experience with enterprise B2B products, qualitative research, service design methodologies, workshop facilitation, and any AI-driven design/research skills. Quantify achievements where possible.

• Curate Your Portfolio: Ensure your portfolio prominently features case studies demonstrating your ability to uncover operational insights, re-engineer processes, and define user architectures. Include examples of AI integration if applicable.

• Prepare for Case Study/Presentation: Practice articulating your design process, research findings, and proposed solutions clearly and concisely, focusing on how your work drives business value and efficiency.

• Research Activate Interactive: Understand their technology consultancy focus, client impact goals, and their presence in Southeast Asia to align your application and interview responses with their strategic objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.