UX Research Lead

📍 Job Overview

Job Title: UX Research Lead

Company: DXC Technology

Location: Florida, United States (Teleworker/Offsite-USA-FL)

Job Type: FULL_TIME

Category: User Experience Research & Design Operations

Date Posted: 2026-06-22

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead the execution of qualitative and quantitative research to uncover actionable insights and develop user personas and journey maps.

• Collaborate with cross-functional teams to iterate on prototypes and provide evidence-based guidance for product strategy.

• Drive user advocacy and ensure accessibility considerations are integrated into product development.

• Translate complex research findings into clear, compelling content for product training and sales enablement.

📝 Enhancement Note: While the title is "UX Research Lead," the responsibilities and experience level suggest a "Senior UX Researcher" or "UX Analyst - Content Specialist" role, focusing on execution and collaboration rather than direct team leadership. The role integrates content strategy with research, making it a hybrid function.

📈 Primary Responsibilities

• Analyze user feedback, behavioral data, and usage metrics to identify key trends and derive actionable insights for product improvement.

• Conduct and synthesize findings from a range of qualitative and quantitative research methodologies throughout the product lifecycle and across various product lines.

• Develop comprehensive user personas, detailed customer journey maps, and clear flowcharts based on research outcomes to represent user needs and behaviors.

• Draft clear, consistent, and user-centric UX microcopy and supporting documentation that effectively aligns with user goals and product requirements.

• Collaborate closely with UX designers, product managers, and development teams to iterate on prototypes and enhance the overall user experience based on research feedback.

• Present research findings, content recommendations, and strategic insights effectively to diverse stakeholder groups, including product leadership and executive teams.

• Select and apply appropriate research and testing methods such as interviews, usability testing, diary studies, surveys, concept testing, and field research to address specific product challenges.

• Partner with product managers and delivery/capability partners to ensure the availability and usability of consistent reporting derived from key data sources, enabling data-driven decision-making.

• Translate complex research findings into clear, digestible insights, compelling visuals, and other UX content that effectively supports product training initiatives or product sales enablement efforts.

• Collaborate with the Workplace Experience Product Manager, UX leaders, and product managers to support enablement and adoption readiness initiatives for new features or products.

• Provide evidence-based guidance that strategically influences product strategy, feature definition, and overall experience improvements, ensuring a user-centric approach.

• Advocate for user needs, pain points, and accessibility considerations within all product discussions and decision-making processes.

• Support workshops, share research insights, and help execute key initiatives aimed at improving overall customer satisfaction and user engagement.

• Contribute to the development and refinement of research standards, templates, and best practices within the UX team.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on both deep research execution and content creation/strategy, indicating a need for a candidate who can bridge these two domains. The "Partner with product managers..." bullet points suggest a focus on data integration and reporting, which is crucial for demonstrating the impact of UX research in a business context.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, or a related field is typically expected for UX research roles. Equivalent practical experience will also be considered.

Experience: 3+ years of progressive experience in a UX Analyst, UX Researcher, or Content Specialist role, with a strong preference for experience within product-focused environments. Experience in a hybrid role encompassing research and content design is highly valued.

Required Skills:

• Strong command of mixed-methods research approaches, with the ability to strategically select the most appropriate methodology for specific research problems.

• Proven experience in conducting qualitative research (e.g., user interviews, usability testing, ethnographic studies) and quantitative research (e.g., surveys, analytics analysis).

• Ability to develop and utilize user personas, customer journey maps, and process flowcharts effectively to represent user insights.

• Proficient in drafting clear, concise, and user-centered UX microcopy and documentation.

• Experience working effectively within cross-functional teams, collaborating with designers, product managers, and engineers.

• Demonstrated ability to communicate research findings and recommendations in compelling, concise, and visually engaging ways to various stakeholders.

• Familiarity with service design principles, journey mapping techniques, and systems thinking to understand broader user ecosystems.

• Proficiency with UX and content design tools such as Miro, Mural, and Figma for collaboration, wireframing, and prototyping.

• Understanding of user needs and accessibility considerations in product development. Preferred Skills:

• Experience with advanced statistical analysis for quantitative research data.

• Knowledge of A/B testing methodologies and their application in UX optimization.

• Experience with specific analytics platforms (e.g., Google Analytics, Adobe Analytics) for behavioral data analysis.

• Familiarity with agile development methodologies and how UX research integrates into sprints.

• Experience in product sales enablement or training content creation.

• Portfolio demonstrating a range of UX research projects and content design examples.

📝 Enhancement Note: The "3+ years of experience" combined with "Lead the execution" suggests a mid-level to senior individual contributor role. The explicit mention of hybrid role experience is a key differentiator. The preferred skills point towards a need for data-driven decision-making and integration with product development lifecycles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 3-5 significant UX research projects, clearly demonstrating your end-to-end research process from problem definition to actionable insights.

• For each project, detail the research objectives, methodologies employed, participant recruitment strategy, data analysis approach, and key findings.

• Include examples of user personas, customer journey maps, and flowcharts developed as a result of your research.

• Showcase examples of UX microcopy and documentation you have authored, highlighting clarity, consistency, and user-centricity.

• Demonstrate your ability to translate complex research data into compelling visuals and narratives that influence product strategy and stakeholder decisions.

• Include case studies where you successfully collaborated with design and development teams to iterate on prototypes and improve user experience. Process Documentation:

• Evidence of your ability to document research processes, including methodology selection rationale, recruitment plans, and analysis frameworks.

• Examples of how you have contributed to or maintained research standards, templates, or best practices within a team or organization.

• Documentation of how you translated research findings into actionable recommendations for product teams, potentially including user stories or feature specifications.

• Demonstrations of how you have presented research findings, including sample presentation decks or reports that effectively convey insights to technical and non-technical audiences.

📝 Enhancement Note: For a role that emphasizes both research and content, the portfolio should clearly delineate projects where each skill was primary, and ideally, projects where they were integrated. A strong emphasis on demonstrating the impact of the research and content is crucial.

💵 Compensation & Benefits

Salary Range: $76,700 - $142,500 USD per year.

Benefits:

• Comprehensive health, dental, and vision insurance coverage.

• Employee wellness programs designed to support employee health and well-being.

• Life and disability insurance to provide financial security.

• A competitive retirement savings plan to support long-term financial goals.

• Paid holidays to allow for rest and personal time.

• Generous paid time off (PTO) for vacation, personal needs, and sick leave.

Working Hours: Standard full-time hours, estimated at 40 hours per week. The hybrid work model suggests flexibility in scheduling, with an expectation of in-person collaboration on certain days.

📝 Enhancement Note: The salary range provided is broad, indicating significant room for negotiation based on the candidate's specific experience, demonstrated skills, and performance during the interview process. The benefits package is standard for a large technology company.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, Consulting. DXC Technology is a global leader in IT services, providing a broad range of digital transformation solutions.

Company Size: Large enterprise (often 100,001+ employees globally). This means a structured environment with established processes, but also potential for diverse career paths and large-scale project involvement.

Founded: 2017 (formed by the merger of CSC and the enterprise services business of Hewlett Packard Enterprise). This history suggests a blend of established corporate practices and newer, integrated approaches.

Team Structure:

• The UX Research Lead will likely be part of a broader UX or Product Design team, potentially reporting to a UX Manager or Director.

• This role involves significant cross-functional collaboration with Product Managers, UX Designers, Content Strategists, Developers, and potentially Marketing or Sales Enablement teams.

• The team structure within DXC is likely hierarchical, with clear reporting lines and specialized roles within larger departments. Methodology:

• Data-driven decision-making is a core tenet, with an emphasis on analyzing user feedback, behavioral data, and usage metrics.

• Agile methodologies are likely employed for product development, requiring UX research to be integrated into iterative cycles.

• A focus on user-centric design and evidence-based guidance to influence product strategy.

• Emphasis on collaboration and communication to ensure insights are shared and acted upon across different functions.

Company Website: https://www.dxc.com/

📝 Enhancement Note: Working in a large enterprise like DXC means navigating established processes and potentially larger, more complex projects. The hybrid nature of the role implies a need for strong communication and self-management skills. The integration of technology consulting with product development means this role might touch on diverse client needs or internal product suites.

📈 Career & Growth Analysis

Operations Career Level: This role functions at a "Senior Individual Contributor" or "Lead" level within the UX discipline. It requires a strong foundation in research methodologies and content design, with the ability to independently manage research projects, synthesize findings, and influence product decisions. It's a step beyond an entry-level analyst but may not involve direct people management unless specified in future roles.

Reporting Structure: The UX Research Lead will likely report to a UX Manager, Director of Product Design, or potentially a Product Management lead, depending on the specific team structure within DXC Technology. They will work closely with product managers, designers, and development teams on a day-to-day basis.

Operations Impact: The impact of this role is significant, directly influencing product strategy, feature definition, and overall user experience by providing critical user insights. The content specialization ensures that these insights are translated into effective communication and documentation, impacting user adoption, satisfaction, and potentially sales enablement. The role bridges user needs with business objectives through data-backed recommendations.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies (e.g., advanced qualitative techniques, large-scale quantitative analysis) or content specialization (e.g., UX writing for complex enterprise software, information architecture).

• Leadership: Potential to move into a UX Research Manager role, leading a team of researchers, or a Principal UX Researcher position, driving research strategy across multiple product lines.

• Cross-functional Advancement: Opportunities to move into Product Management, UX Design leadership, or specialized roles within UX strategy or content strategy.

• Learning & Development: Access to DXC's learning resources, industry conferences, and potential for certifications in UX research or content design.

📝 Enhancement Note: The "Lead" title, coupled with the described responsibilities, suggests an opportunity for an individual to take ownership of research initiatives and mentor junior team members, even if not formally managing them. The focus on both research and content provides a unique pathway for growth.

🌐 Work Environment

Office Type: Hybrid work model. This indicates a blend of remote work and in-office collaboration. The specific balance will likely depend on team needs and company policy, but it implies a need for flexibility and strong remote work capabilities.

Office Location(s): Primarily focused on Florida, USA, with the designation "Teleworker/Offsite-USA-FL." This suggests remote work is permitted within Florida, with potential for occasional travel to company offices or client sites as needed.

Workspace Context:

• Collaborative Environment: The hybrid model necessitates structured in-person collaboration sessions, likely for brainstorming, critical feedback, and team building, alongside effective virtual collaboration tools.

• Operations Tools & Technology: Access to a standard enterprise technology stack, including collaboration platforms (Miro, Mural), design tools (Figma), communication tools (Microsoft Teams, Slack), and potentially internal research repositories or project management software.

• Team Interaction: Opportunities for regular interaction with UX designers, product managers, and developers, both virtually and in person, to ensure research is integrated into the product development lifecycle.

Work Schedule: While full-time (40 hours/week) is expected, the hybrid nature and focus on deliverables may offer some flexibility in daily hours, provided that core collaboration times and project deadlines are met. This flexibility is beneficial for deep work, data analysis, and managing personal commitments.

📝 Enhancement Note: The "Teleworker/Offsite-USA-FL" designation is specific and implies that candidates must reside within Florida to be eligible for this remote-friendly position. The hybrid nature requires candidates to be comfortable with both independent work and collaborative in-person sessions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, cultural fit, and interest in the role and DXC Technology.

• Hiring Manager Interview: Discussion with the hiring manager to delve deeper into experience, research methodologies, and understanding of the role's responsibilities. Expect questions about specific projects and how you've handled challenges.

• Portfolio Review & Presentation: A critical stage where you will present 2-3 key projects from your portfolio. Be prepared to walk through your process, the insights you generated, the impact of your work, and how you collaborated with teams. Focus on the integration of research and content skills.

• Team/Peer Interviews: Interviews with UX designers, product managers, or other researchers to assess collaboration style, technical skills, and how you would integrate into the existing team dynamic.

• Final Interview: Potentially with a senior leader (e.g., Director of UX) to discuss strategic thinking, career aspirations, and overall fit with DXC's culture and vision.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your mixed-methods research capabilities and your UX microcopy/content design skills. Highlight projects where these two areas were integrated for maximum impact.

• Structure for Impact: For each project, clearly articulate the problem, your approach, your specific contributions, the key findings, and the measurable outcomes or impact on the product. Use a narrative structure that tells a compelling story.

• Demonstrate Process: Be ready to explain your thought process, your methodology choices, and how you adapted your approach based on project constraints or new information.

• Highlight Collaboration: Showcase how you worked with cross-functional teams, communicated your findings, and influenced decisions.

• Quantify Results: Whenever possible, use data and metrics to demonstrate the success of your research and content interventions (e.g., improvements in user satisfaction, task completion rates, reduction in support tickets).

Challenge Preparation:

• Hypothetical Scenario: Be prepared for a hypothetical research or content design challenge. This might involve analyzing a given scenario, proposing a research plan, or critiquing existing UI copy.

• Problem-Solving: Demonstrate your ability to break down complex problems, identify key research questions, and propose practical solutions.

• Content Critique: If asked about content, be ready to analyze existing microcopy for clarity, consistency, tone, and effectiveness, and propose improvements.

• Stakeholder Communication: Practice articulating your recommendations clearly and persuasively, anticipating potential questions or objections from stakeholders.

📝 Enhancement Note: The portfolio review is likely to be the most crucial part of the interview process. Candidates should prepare to not only present their work but also to discuss their strategic thinking, problem-solving approach, and collaborative skills in detail.

🛠 Tools & Technology Stack

Primary Tools:

• Collaboration & Whiteboarding: Miro, Mural – Essential for collaborative ideation, journey mapping, persona development, and workshop facilitation.

• Design & Prototyping: Figma – Used for reviewing prototypes, collaborating on design iterations, and potentially creating low-fidelity mockups or annotations.

• Research Platforms: While not explicitly mentioned, expect familiarity with survey tools (e.g., SurveyMonkey, Qualtrics) and potentially user testing platforms (e.g., UserTesting.com, Lookback).

Analytics & Reporting:

• Web Analytics: Familiarity with tools like Google Analytics or Adobe Analytics to analyze user behavior data, track conversion funnels, and identify areas for research.

• Data Visualization: Ability to use or interpret data presented in dashboards (e.g., Tableau, Power BI) to understand user trends and report findings.

CRM & Automation:

• CRM Systems: General understanding of how CRM data (e.g., Salesforce) can inform user segmentation and research, though direct CRM management is unlikely to be a primary responsibility.

• Documentation Tools: Proficiency with standard office productivity suites (Microsoft Office, Google Workspace) for report writing, presentations, and documentation.

📝 Enhancement Note: The explicit mention of Miro, Mural, and Figma indicates a modern, collaborative UX toolset. Candidates should be prepared to discuss their proficiency and experience with these specific tools in practical application.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental belief in understanding and advocating for the user's needs and experiences to drive product success.

• Data-Driven Decision-Making: Reliance on empirical evidence from research and analytics to inform strategy and product development.

• Collaboration & Teamwork: A commitment to working effectively with diverse teams to achieve shared goals and foster innovation.

• Continuous Improvement: An ongoing drive to refine processes, enhance skills, and improve the user experience through iteration and learning.

• Integrity & Professionalism: Upholding high ethical standards in research practices and professional conduct.

Collaboration Style:

• Cross-functional Integration: Proactive engagement with product managers, designers, developers, and other stakeholders to ensure research insights are embedded throughout the product lifecycle.

• Open Communication: Encouraging honest feedback, constructive criticism, and transparent sharing of information and findings.

• Workshop Facilitation: Leading or participating in collaborative workshops to generate ideas, solve problems, and align on strategy.

• Knowledge Sharing: A culture of sharing research findings, best practices, and lessons learned to elevate the collective knowledge of the team and organization.

📝 Enhancement Note: DXC's emphasis on "strong connections and community" and "inclusive environment" suggests a culture that values teamwork, mutual respect, and psychological safety. The role will thrive in an environment that encourages open dialogue and shared problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research & Content: Effectively managing the dual demands of conducting rigorous user research and crafting precise UX microcopy within project timelines.

• Influencing Stakeholders: Navigating a large enterprise environment to gain buy-in for research recommendations and UX improvements, especially when confronting established priorities.

• Data Synthesis & Storytelling: Translating complex, multi-faceted research data into clear, concise, and actionable narratives that resonate with diverse audiences, including those less familiar with UX principles.

• Adapting to Evolving Technologies: Staying abreast of new UX research methodologies, content design best practices, and relevant technologies within the rapidly changing IT services landscape.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunities to deepen expertise in specialized research techniques, such as advanced qualitative analysis, longitudinal studies, or quantitative modeling.

• Content Strategy Certifications: Pursuing certifications or advanced training in UX writing, content design, or information architecture.

• Cross-Disciplinary Learning: Gaining exposure to product management, UX design, and development processes to foster a more holistic understanding of product creation.

• Mentorship: Potential to be mentored by senior UX leaders or to mentor junior researchers and content specialists within DXC.

📝 Enhancement Note: The challenges presented are typical for roles that bridge research and content in large organizations. Candidates should be prepared to discuss how they have overcome similar obstacles and highlight their adaptability and strategic thinking.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to choose between different research methodologies for a single project. What factors influenced your decision, and what was the outcome?" (Focus on methodological rationale and impact)

• "How do you ensure your UX research findings are actionable and translate into concrete product improvements? Provide an example." (Highlight translation of data to action)

• "Walk me through a complex user journey you mapped. What were the key pain points, and how did your research inform solutions?" (Demonstrate journey mapping skills and problem-solving)

• "Describe your process for creating effective UX microcopy. How do you ensure consistency and alignment with user needs and brand voice?" (Showcase content design process and principles) Company & Culture Questions:

• "What do you know about DXC Technology and our position in the IT services market?" (Demonstrate research into the company's business and industry)

• "How do you approach advocating for user needs when they conflict with business priorities or technical constraints?" (Assess user advocacy and negotiation skills)

• "Describe your experience working in a hybrid or remote environment. How do you maintain collaboration and productivity?" (Evaluate adaptability to work model)

• "How do you stay up-to-date with the latest trends and best practices in UX research and content design?" (Assess commitment to continuous learning) Portfolio Presentation Strategy:

• Choose Wisely: Select 2-3 projects that best represent your capabilities, ideally showcasing both research and content integration. Ensure they are relevant to enterprise software or complex digital products.

• Tell a Story: Structure your presentation around a narrative for each project: the challenge, your approach, your specific contributions, the insights, the solutions (including content if applicable), and the impact.

• Focus on Impact: Quantify results whenever possible. Use metrics, user feedback quotes, or demonstrable product improvements to show the value of your work.

• Be Ready for Deep Dives: Anticipate detailed questions about your methodology, data analysis, decision-making process, and collaboration.

• Practice Your Delivery: Rehearse your presentation to ensure clarity, conciseness, and confidence. Be prepared to answer questions on the fly.

📝 Enhancement Note: Candidates should prepare to discuss how their research and content design skills can specifically benefit DXC Technology, a global IT services company. Emphasize a proactive, data-driven, and collaborative approach.

📌 Application Steps

To apply for this UX Research Lead position:

• Submit your application through the DXC Technology careers portal link provided.

• Tailor Your Resume: Optimize your resume to highlight your 3+ years of experience in UX research and content design, using keywords from the job description like "mixed-methods research," "user personas," "UX microcopy," and specific tool names (Figma, Miro, Mural). Quantify achievements wherever possible.

• Curate Your Portfolio: Select 2-3 strong projects that demonstrate your end-to-end research process and your UX microcopy/content design abilities. Ensure it's easily accessible online and clearly articulates your role, process, insights, and impact.

• Prepare for the Portfolio Presentation: Practice presenting your selected projects, focusing on storytelling, clear articulation of your process, and demonstrating the impact of your work on user experience and business objectives.

• Research DXC Technology: Understand DXC's services, market position, and company values. Prepare thoughtful questions about the team, the products you might work on, and the company's approach to UX.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.