UX Lead (Resolver)

📍 Job Overview

Job Title: UX Lead (Resolver)

Company: Realtime Robotics

Location: Boston, Massachusetts, United States

Job Type: Full-Time

Category: Product Design / User Experience Operations

Date Posted: 2026-04-24

Experience Level: Mid-Senior Level (Implied 5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead user experience strategy and execution for the Resolver platform, focusing on deep user understanding and intuitive workflow design for complex technical products.

• Drive the translation of highly technical robotic capabilities into user-friendly interaction models, ensuring minimal friction for integrators, engineers, and OEMs.

• Partner closely with Product Management and Engineering teams to shape product decisions and establish design standards for consistency and usability across the product suite.

• Champion user-centricity by conducting user research, gathering feedback, and driving continuous usability improvements to close the loop between product reality and user needs.

• Execute hands-on design tasks, including the creation of wireframes and high-fidelity designs, to ensure clarity and effectiveness in the shipped user interface.

📝 Enhancement Note: The role is explicitly a "UX Lead" and focuses on "usability, workflows, and user understanding," positioning it within a specialized area of product operations or GTM operations focused on user adoption and efficiency. The "Resolver" platform suggests a specific product line within Realtime Robotics, requiring a deep dive into its functionalities. The implied experience level is derived from the leadership nature of the title and the requirement to "own" and "drive" outcomes.

📈 Primary Responsibilities

• Own and execute user research initiatives to develop profound insight into the daily work of integrators, engineers, and OEM users, identifying critical gaps between current product capabilities and real-world application.

• Define and refine clear, efficient workflows for users to accomplish core tasks within the Resolver platform, with a strategic objective to reduce cognitive load and eliminate unnecessary complexity.

• Act as the primary authority on user experience and workflow design, collaborating with Product Managers and Engineering teams across various product areas to shape strategic product decisions.

• Strategically translate complex, technical robotic capabilities into intuitive and accessible interaction models, proactively preventing internal system complexity from negatively impacting the end-user experience.

• Produce high-quality wireframes and high-fidelity designs, ensuring exceptional clarity, usability, and aesthetic appeal in all shipped UI elements.

• Establish and enforce interaction patterns and design standards to ensure a consistent and cohesive user experience across the entire Resolver product suite.

• Proactively gather and synthesize user feedback through various channels, including direct research and customer success interactions, to validate workflows and drive iterative improvements in product usability.

📝 Enhancement Note: Responsibilities are detailed to reflect a leadership role focused on process optimization from a user perspective. The emphasis on "owning" user understanding and "driving" workflows suggests a proactive, strategic approach beyond typical design tasks. The need to "translate complexity" is a critical aspect of operations roles dealing with technical products.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field, or equivalent practical experience.

Experience: Proven experience (5-10 years implied) in UX design, with a strong track record of designing for complex B2B or technical products. Demonstrated ability to work effectively in ambiguous environments, collaborating closely with Product and Engineering teams.

Required Skills:

• Deep understanding of user workflows, mental models, and usability principles within complex systems.

• Hands-on design execution experience, from initial wireframing to high-fidelity prototyping and final UI design.

• Proven experience designing and delivering successful user experiences for complex B2B or technically oriented products.

• Demonstrated ability to partner effectively with Product Management and Engineering teams in dynamic, often ambiguous, development environments.

• High degree of ownership and self-direction, with the ability to independently drive clarity, define outcomes, and deliver results.

Preferred Skills:

• Specific experience designing for industrial automation, robotics, simulation software, or CAD-like applications.

• Prior experience designing for expert users, such as engineers, system integrators, or technical operators.

• Background in formal usability studies, human factors engineering, or specialized workflow design methodologies.

• Familiarity with agile development methodologies and experience contributing to sprint planning and execution.

• Experience with user research methodologies and synthesizing findings into actionable design improvements.

📝 Enhancement Note: The "Required Qualifications" are expanded to include specific UX concepts relevant to complex technical products. "Preferred Qualifications" are inferred from the company's industry (robotics) and the nature of the product ("Resolver" platform), suggesting a need for domain-specific knowledge. The implied experience level is based on the leadership responsibilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrates a deep understanding of user workflows and the ability to map complex processes for technical B2B applications.

• Showcases hands-on design execution, including wireframes, high-fidelity mockups, and interactive prototypes, illustrating the evolution of a design solution.

• Includes case studies that highlight how you translated complex technical capabilities into intuitive user experiences, emphasizing problem-solving and innovative interaction models.

• Provides evidence of user research and usability testing, detailing how feedback was gathered, synthesized, and used to drive iterative improvements and validate design decisions.

Process Documentation:

• Case studies should clearly articulate the problem statement from a user and business perspective, outlining the specific operational challenges being addressed.

• Document the design process followed, including research methodologies, ideation stages, iteration cycles, and validation steps, emphasizing efficiency and user-centricity.

• Present quantifiable outcomes and impact where possible, using metrics related to usability improvements, task completion rates, reduced error rates, or enhanced user satisfaction.

• Illustrate established interaction patterns and design standards, demonstrating an understanding of consistency and scalability in product design.

📝 Enhancement Note: The portfolio requirements are tailored for a UX Lead role in a technical B2B environment. Emphasis is placed on demonstrating process, problem-solving, and impact, which are critical for operations-focused roles. The "process documentation" section reinforces the need to showcase methodological rigor.

💵 Compensation & Benefits

Salary Range: For a UX Lead in Boston, MA with 5-10 years of experience in a hybrid role at a tech company, the estimated annual salary range is $140,000 - $190,000. This estimate is based on market data for UX Lead positions in the Boston tech hub, accounting for the hybrid work arrangement, the company's industry (robotics/AI), and the specified benefits.

Benefits:

• Competitive Healthcare Coverage: Comprehensive medical, dental, and vision insurance plans.

• Unlimited PTO: Flexible paid time off policy to support work-life balance and employee well-being.

• Commuting Expenses Covered: Reimbursement or support for commuting costs to the designated hybrid office location.

• Telecommunications Stipend: Financial assistance for home office setup and internet connectivity.

• 401k Match: Employer-sponsored retirement savings plan with a matching contribution component.

• HSA Employer Contribution: Contributions to a Health Savings Account to help employees manage healthcare expenses.

Working Hours: The standard working hours are typically 40 hours per week, with flexibility offered due to the hybrid work arrangement. Core hours are expected for team collaboration and meetings, with the remaining time allowing for focused work and personal flexibility.

📝 Enhancement Note: Salary range is estimated for Boston, MA, considering the role's seniority and industry. Benefits are listed directly from the provided input, with brief operational context. Working hours are inferred to be standard full-time with flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Robotics, Artificial Intelligence, Manufacturing Automation. Realtime Robotics is at the forefront of enabling mass reshoring through advanced robotics deployment, focusing on simulation, testing, and optimization of robotic systems. This industry context implies a culture of innovation, technical expertise, and a drive to solve complex engineering challenges.

Company Size: (Implied Small to Medium-sized, based on a startup environment needing a "Lead" role and the mention of "ambiguous environments"). This size typically fosters a collaborative, fast-paced environment where individual contributions have a significant impact. Operations professionals in such settings often wear multiple hats and have direct influence on process and strategy.

Founded: (Information not provided). A younger company would likely have a more agile, startup-like culture, emphasizing rapid iteration and growth.

Team Structure:

• The UX Lead reports directly to the Chief Product Officer (CPO), indicating a high level of visibility and strategic importance for the role.

• The UX function likely operates within or in close partnership with the Product Management and Engineering departments, fostering a collaborative, cross-functional team environment.

Methodology:

• Data-driven decision-making, leveraging user research and analytics to inform product and workflow improvements.

• Agile and iterative development processes, with a strong emphasis on continuous feedback loops and rapid prototyping.

• Collaborative problem-solving, encouraging cross-functional teams to tackle complex technical and user experience challenges.

• Focus on efficiency and optimization, both in robotic systems and in the user's interaction with the platform.

Company Website: https://jobs.workable.com/company/qqEN2fZ7rBQqZdErdQfFNr/jobs-at-realtime-robotics (Note: This is the job board URL, not the primary company website. The actual company website is likely realtime-robotics.com).

📝 Enhancement Note: Company culture and team structure are inferred based on the "Lead" title, reporting structure to CPO, industry, and the mention of "ambiguous environments." This provides context for how operations professionals might integrate and contribute.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Lead" within the User Experience function, which is a critical component of Product Operations and Go-To-Market (GTM) strategy. It signifies a senior individual contributor role with significant ownership and influence over product usability and user adoption. The scope extends beyond pure design to encompass user understanding, workflow definition, and strategic product input.

Reporting Structure: Directly reports to the Chief Product Officer (CPO). This provides a direct line of communication to executive leadership and significant visibility into strategic product direction. It also implies a high level of trust and autonomy.

Operations Impact: The UX Lead's impact is measured by the usability and efficiency of the Resolver platform. Success in this role directly contributes to:

• Increased user adoption and retention rates due to intuitive product design.

• Reduced support costs and customer success overhead by minimizing user friction and errors.

• Faster and more effective deployment of robotic systems by ensuring users can easily simulate, test, and optimize.

• Enhanced competitive advantage through superior user experience in a technically complex market.

Growth Opportunities:

• Leadership Advancement: Potential to grow into a Head of UX/Design role, managing a growing team as the company scales.

• Product Strategy Influence: Deeper involvement in product strategy, roadmap planning, and feature prioritization, leveraging user insights to guide future development.

• Domain Expertise: Becoming a subject matter expert in robotics UX and complex technical product design, a highly valuable niche.

• Cross-Functional Leadership: Opportunities to lead UX initiatives that span multiple product lines or impact broader GTM strategies.

• Mentorship: Opportunity to mentor junior designers and contribute to establishing design best practices within the organization.

📝 Enhancement Note: This section analyzes the role's position within an operations framework, focusing on impact and career trajectory. The reporting structure to the CPO is a key indicator of the role's strategic importance.

🌐 Work Environment

Office Type: Hybrid work environment, requiring 2-3 days per week on-site in the Greater Boston area. This setup balances in-person collaboration and focused individual work.

Office Location(s): Greater Boston, Massachusetts, United States. The specific office address is 27 Wormwood St Ste 110, Boston, MA 02210. This location is within a known tech hub, offering access to talent and industry resources.

Workspace Context:

• Collaborative Environment: The hybrid model is designed to facilitate in-person collaboration, team meetings, brainstorming sessions, and spontaneous interactions crucial for design innovation and problem-solving.

• Operations Tools & Technology: Expect access to standard design software, collaboration platforms, and potentially specialized tools for robotics simulation and visualization, supporting efficient workflow design and execution.

• Team Interaction: Opportunities for direct interaction with Product Managers, Engineers, and potentially direct user feedback sessions, fostering a dynamic and integrated work experience.

Work Schedule: A hybrid schedule allows for flexibility. While 2-3 days are in-office, the remaining workdays can be remote, enabling a balance between team-based activities and individual deep work. The focus is on delivering results and meeting operational objectives, with a degree of autonomy in managing one's schedule.

📝 Enhancement Note: Details about the hybrid work environment and office location are synthesized to provide a clear picture of the daily work setting for an operations professional.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A brief call with a recruiter to assess basic qualifications, role fit, and interest.

2. Hiring Manager Interview: Conversation with the Chief Product Officer (CPO) focusing on your experience with complex B2B products, user understanding, workflow design philosophy, and leadership potential.

3. Portfolio Review & Design Exercise: Presentation of your portfolio showcasing relevant case studies. This may be followed by a design exercise or a deep dive into specific projects, focusing on your process, problem-solving, and execution. Expect discussions on how you'd approach specific challenges within the Resolver platform.

4. Cross-Functional Interviews: Meetings with key stakeholders from Product Management and Engineering to assess collaboration style, technical understanding, and ability to integrate into the team.

5. Final Interview: Potential discussion with other leadership members or a final Q&A session to confirm fit and address any remaining questions.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your most relevant projects that demonstrate expertise in complex B2B/technical products, workflow design, and user-centric problem-solving.

• Focus on Process: For each case study, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), your design decisions, and the impact of your work. Use visuals effectively.

• Highlight Ownership & Collaboration: Emphasize instances where you took initiative, drove outcomes independently, and collaborated effectively with Product and Engineering.

• Quantify Impact: Whenever possible, present metrics or tangible outcomes that showcase the success of your designs (e.g., improved task completion, reduced errors, increased user satisfaction).

• Tailor to Realtime Robotics: Be prepared to discuss how your skills and experience can specifically benefit Realtime Robotics and the Resolver platform.

Challenge Preparation:

• Understand the Domain: Research Realtime Robotics, its mission, and the robotics/manufacturing automation industry. Familiarize yourself with concepts related to robotic simulation, testing, and optimization.

• Anticipate UX Challenges: Consider common usability issues in complex technical software, simulation tools, or CAD-like applications. Think about how to simplify intricate workflows and translate technical jargon.

• Practice Articulation: Be ready to clearly articulate your design process, rationale behind your decisions, and how you handle ambiguity and cross-functional collaboration. Practice presenting your portfolio case studies concisely and engagingly.

📝 Enhancement Note: This section provides a structured approach to the interview process and portfolio preparation, tailored for a UX Lead in a technical, B2B environment. It emphasizes demonstrating process, impact, and domain relevance.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Axure RP (or similar industry-standard tools for wireframing, high-fidelity design, and interactive prototyping). Proficiency in at least one major platform is expected.

• User Research & Testing: Tools like UserTesting.com, Maze, Lookback, or internal tools for conducting usability studies, remote testing, and gathering user feedback.

• Collaboration & Project Management: Jira, Asana, Trello, Confluence (for working with Product and Engineering teams, tracking tasks, and documenting processes).

• Whiteboarding & Ideation: Miro, Mural (for remote collaborative brainstorming, workflow mapping, and ideation sessions).

Analytics & Reporting:

• While not a primary data analyst role, familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) might be beneficial for understanding user behavior post-launch.

CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce, HubSpot) is beneficial for understanding the broader customer journey, though direct CRM management is unlikely to be a core responsibility.

📝 Enhancement Note: The tools listed are standard for a UX Lead role, with an emphasis on design execution, user research, and cross-functional collaboration tools relevant to a hybrid tech environment.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the user, ensuring that product design directly addresses their needs and enhances their workflow efficiency.

• Technical Excellence: A drive for innovation and high-quality execution in both the underlying robotics technology and the user interface.

• Collaboration & Transparency: Open communication and close partnership across Product, Engineering, and other GTM functions to achieve shared goals.

• Ownership & Accountability: A culture where individuals take responsibility for their work, drive outcomes, and contribute proactively to the company's success.

• Efficiency & Optimization: A focus on streamlining processes, improving workflows, and delivering maximum value through intelligent design and technology.

Collaboration Style:

• Cross-Functional Integration: Expect a highly integrated approach where UX works hand-in-hand with Product Management to define requirements and with Engineering to ensure feasibility and quality implementation.

• Feedback-Driven: A culture that values constructive feedback, both given and received, to foster continuous improvement in design and product development.

• Agile & Iterative: Collaboration within agile sprints, emphasizing quick iterations, shared problem-solving, and adapting to new insights.

• Proactive Communication: A style that encourages proactive updates, early identification of potential issues, and transparent sharing of design rationale.

📝 Enhancement Note: These values and collaboration styles are inferred from the company's industry, the "Lead" role, and the emphasis on cross-functional partnership, aiming to provide context for how operations professionals might thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Extreme Complexity: The primary challenge will be simplifying highly technical robotic capabilities into intuitive user experiences without losing critical functionality.

• Balancing Expert Needs: Designing for expert users (engineers, integrators) requires understanding their specialized workflows and cognitive models, which can differ significantly from general users.

• Ambiguous Environments: Working in a fast-paced, potentially ambiguous startup environment requires adaptability, proactive problem-solving, and the ability to define direction independently.

• Cross-Functional Alignment: Ensuring consistent vision and execution across Product, Engineering, and potentially Sales/Marketing teams requires strong communication and negotiation skills.

• Establishing Standards: As a Lead, a challenge will be to define and implement design standards that scale with the company's growth while remaining flexible.

Learning & Development Opportunities:

• Specialized UX Expertise: Deepen knowledge in UX for complex technical domains like robotics, simulation, and industrial automation.

• Product Strategy Involvement: Gain significant exposure to product strategy, roadmap planning, and executive-level decision-making through reporting to the CPO.

• Leadership Development: Opportunity to hone leadership skills by influencing design direction, mentoring junior team members, and contributing to process improvements.

• Industry Exposure: Immerse in the cutting-edge field of robotics and AI for manufacturing, understanding its impact on global supply chains and reshoring.

• Continuous Learning: Benefit from a culture that likely encourages staying current with UX trends, design tools, and advancements in human-computer interaction for technical applications.

📝 Enhancement Note: Challenges are identified based on the role's description and industry, while growth opportunities are extrapolated from the "Lead" designation and reporting structure.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate a highly complex technical capability into an intuitive user workflow. What was your process, and what was the outcome?" (Focus on your problem-solving, process, and impact).

• "How do you approach understanding the needs and workflows of expert technical users (e.g., engineers, integrators) in a B2B context?" (Demonstrate your user research and empathy skills).

• "Imagine you're tasked with designing a new feature for our Resolver platform. Walk us through your approach from initial concept to design execution, including how you'd collaborate with Product and Engineering." (Showcase your end-to-end design thinking and collaboration).

Company & Culture Questions:

• "What interests you about Realtime Robotics and our mission to redefine robotic deployment?" (Research the company's mission and connect it to your passion for UX in technical fields).

• "How do you see your role as a UX Lead contributing to our company's success in enabling mass reshoring?" (Align your UX contributions with the company's overarching business goals).

Portfolio Presentation Strategy:

• Structure Like a Case Study: For each project, clearly outline: The Problem, Your Role & Responsibilities, The Process (Research, Ideation, Design, Testing), Key Design Decisions & Rationale, The Solution, and The Impact/Outcome.

• Visual Storytelling: Use high-quality visuals (wireframes, mockups, prototypes, user flow diagrams) to illustrate your work.

• Focus on "Why": Be prepared to explain the reasoning behind your design choices and how they addressed user needs and business objectives.

• Quantify Results: If possible, present metrics that demonstrate the success of your designs (e.g., A/B test results, usability study findings, adoption rates).

• Address Ambiguity: Be ready to discuss how you navigated uncertainty or incomplete information in your projects, reflecting the role's environment.

📝 Enhancement Note: This section provides specific, actionable advice for preparing for interviews, including example questions and strategies for presenting a portfolio, tailored for a UX Lead in a technical B2B setting.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Workable application link provided.

• Tailor your Resume: Highlight experience with complex B2B/technical products, user workflow design, and cross-functional collaboration. Use keywords from the job description such as "UX Lead," "workflow design," "user understanding," "B2B," and "technical products." Quantify achievements where possible.

• Curate Your Portfolio: Select 2-3 impactful case studies that best demonstrate your skills in user research, workflow mapping, high-fidelity design execution, and problem-solving for technical systems. Ensure each case study clearly articulates the problem, your process, your role, and the resulting impact.

• Practice Your Narrative: Prepare to articulate your design process, rationale, and experience in navigating ambiguous environments. Practice presenting your portfolio case studies concisely and engagingly, ready to discuss how you would tackle challenges at Realtime Robotics.

• Research Realtime Robotics: Understand the company's mission, its technology, the Resolver platform, and the broader robotics/manufacturing automation industry. This research will inform your answers and demonstrate your genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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