UX Designer (m/f/d)

📍 Job Overview

Job Title: UX Designer (m/f/d)

Company: TOPdesk

Location: Kaiserslautern, Rhineland-Palatinate, Germany

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: May 19, 2026

Experience Level: Medior/Senior (5+ years)

Remote Status: Hybrid (Remote option available)

🚀 Role Summary

• Drive the end-to-end design process for innovative, AI-powered features within TOPdesk's ITSM platform, focusing on user-centricity and intuitive design.

• Collaborate closely with cross-functional teams, including Product Managers, Engineers, and fellow Designers, to translate complex user needs and business requirements into seamless user experiences.

• Contribute to the evolution and adoption of TOPdesk's design system, ensuring consistency, efficiency, and scalability across the product suite.

• Conduct user research and usability testing to validate design decisions, gather feedback, and iteratively refine user interfaces for optimal accessibility and inclusivity.

• Play a key role in shaping strategic product decisions within a product triad, leveraging design expertise to influence product direction and outcomes.

📝 Enhancement Note: While the role is titled "UX Designer," the responsibilities and qualifications indicate a strong emphasis on product design, user research, and strategic input within a product development team, particularly concerning AI-powered features. The mention of "AI-powered feature from a human-centered design perspective" and "driving strategic decisions in a product triad" highlights a senior-level contribution beyond traditional UI/UX tasks.

📈 Primary Responsibilities

• Lead the entire design lifecycle for new AI-powered concepts, from initial user research and ideation through rapid prototyping, wireframing, mockups, user flows, and final delivery.

• Identify user research needs, conduct studies, and translate insights into intuitive, accessible, and inclusive user experiences that address complex design challenges.

• Create detailed wireframes, user flows, mockups, and interactive prototypes using industry-standard tools like Figma, ensuring clear communication of design intent.

• Facilitate collaborative design workshops and problem-solving sessions with cross-functional teammates and stakeholders to foster innovation and alignment.

• Maintain and contribute to the company's design system, ensuring consistency across the product while proactively proposing improvements or new components as needed.

• Validate and refine designs through rigorous usability testing, user feedback sessions, and data analysis to ensure optimal user satisfaction and product performance.

• Prepare comprehensive handover documentation and communicate design specifications clearly to engineering teams for seamless and accurate implementation.

• Actively partner with Product Managers and Engineers to drive user-centered solutions, influence product strategy, and achieve desired product outcomes.

• Champion UX best practices and contribute to enhancing UX maturity and optimizing design processes across the organization.

• Stay abreast of emerging trends, tools, and best practices in UX design, particularly in the realm of AI and service management platforms, to continuously improve design quality.

📝 Enhancement Note: The primary responsibilities are comprehensive and cover the full spectrum of a senior UX/Product Designer role, with a specific focus on AI features and design system contribution. The emphasis on "leading the entire design process" and "driving strategic decisions in a product triad" suggests a high level of autonomy and influence.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or vocational qualification in Design, Human-Computer Interaction (HCI), or a closely related field.

Experience:

• Minimum of 5 years of professional experience in UX design, demonstrating a track record of delivering impactful user experiences in a medior to senior capacity.

• Proven experience in shipping and measuring the success of AI-powered features from a human-centered design perspective.

• Experience working with or actively contributing to design systems, understanding their importance for consistency and scalability.

Required Skills:

• Expertise in UX design principles, user research methodologies, and usability testing.

• Proficiency in creating wireframes, mockups, user flows, and interactive prototypes.

• Skilled in design and prototyping tools, with a strong preference for Figma.

• Experience with or understanding of "vibe coding" (interpreted as a collaborative or iterative coding/design approach, potentially within a design context).

• Strong understanding of accessibility and inclusivity principles in design.

• Excellent collaboration and communication skills, with the ability to effectively engage with engineers, product managers, and other designers.

• Proficiency in English, ensuring clear and effective communication across international teams.

Preferred Skills:

• Fluency in German (business proficiency) for enhanced collaboration within the German-speaking team and local market.

• Experience in service management or ITSM platforms.

• Familiarity with AI concepts and their application in user interfaces.

📝 Enhancement Note: The qualifications clearly define a medior to senior level UX Designer with specific experience in AI-driven features and design systems. The "vibe coding" mention is unusual and might refer to a specific internal methodology or tool; candidates should clarify this if unsure. German language proficiency is a distinct advantage but not a strict requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct projects that demonstrate your end-to-end UX design process, from initial problem definition to final implementation and impact.

• Include case studies focusing on AI-powered features, highlighting your approach to human-centered design for complex technological integrations.

• Present clear examples of wireframes, user flows, interactive prototypes, and final UI designs for each project, showcasing your design execution capabilities.

• Demonstrate your ability to conduct and leverage user research and usability testing findings to inform design decisions and iterate on solutions.

Process Documentation:

• Detail your approach to user research, including methodologies used, participant recruitment, and synthesis of findings.

• Illustrate your process for creating and refining wireframes, user flows, and interactive prototypes, explaining tool choices and iterative steps.

• Provide examples of how you have collaborated with product managers and engineers, detailing your handoff process and communication strategies.

• Showcase your experience with design systems, including contributions to their development or consistent application of existing components.

• Explain how you incorporate accessibility and inclusivity considerations throughout your design process.

📝 Enhancement Note: A strong portfolio is critical for this role, especially given the emphasis on AI features and the end-to-end design process. Candidates should prepare to walk through their projects, detailing their problem-solving approach, design decisions, and the impact of their work. Demonstrating collaboration within a "product triad" context will be key.

💵 Compensation & Benefits

Salary Range:

The salary for a Medior/Senior UX Designer in Kaiserslautern, Germany, with 5+ years of experience, can range from €55,000 to €75,000 annually. This estimate is based on industry benchmarks for experienced UX professionals in Germany, considering the cost of living in Rhineland-Palatinate and the specific requirements of the role, including AI feature design and design system contribution.

Benefits:

• Permanent employment contract

• 30 days of annual vacation

• Flexible working hours

• Option to work remotely

• Comprehensive onboarding program with a dedicated buddy

• Opportunities for individual training and professional development

• Regular employee events and team-building activities

• Subsidy for gym membership

• Company-sponsored health initiatives (health days, fresh fruit)

• Free drinks (coffee, tea, water)

• Gifts on special occasions (e.g., anniversaries)

• Monthly tax-free payment via Mastercard

• Possibility of taking a sabbatical

• On-site recreation facilities (table football, table tennis, massage chair)

• Access to corporate benefits programs

Working Hours:

• Standard full-time position, typically around 40 hours per week.

• Flexible working hours are offered, allowing for adaptability in scheduling, which is beneficial for balancing personal commitments with project demands and asynchronous collaboration with international teams.

📝 Enhancement Note: The salary range is an estimate for a medior/senior UX Designer in Germany. TOPdesk's benefits package is extensive, indicating a strong focus on employee well-being, professional growth, and work-life balance, which is attractive for operations professionals. The remote work option adds significant flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (specifically Service Management / ITSM)

Company Size: 800 employees globally, with a significant presence in 8 countries. The Kaiserslautern office, founded in 2004, is part of this international network.

Founded: TOPdesk was founded in 1995.

Team Structure:

• You will join a multidisciplinary product development team, working alongside Product Managers, Engineers, and other Designers.

• You will report to a UX Manager, indicating a clear reporting line and access to design leadership.

• Regular engagement with the Design System team and other stakeholders is expected, fostering cross-functional collaboration.

Methodology:

• The team focuses on building the next generation of the ITSM platform, incorporating AI-powered features.

• A strong emphasis is placed on user-centric thinking, creativity, and teamwork.

• Design processes are iterative, involving rapid prototyping, user research, usability testing, and data analysis.

• Contribution to and utilization of a design system is a core part of the workflow for ensuring consistency and efficiency.

Company Website: https://www.topdesk.com/

📝 Enhancement Note: TOPdesk is an established international software company with a clear focus on service management. The company culture, as described, values collaboration, user-centricity, and continuous improvement, which is typical for successful tech organizations. The international nature of the teams means strong communication and collaboration skills are essential, particularly in English.

📈 Career & Growth Analysis

Operations Career Level: Medior/Senior Product Designer. This level implies significant autonomy, the ability to lead design initiatives, and a role in strategic decision-making. The focus on AI-powered features and design systems suggests opportunities for specialization.

Reporting Structure: Reports to a UX Manager, providing access to senior design guidance and mentorship. Collaboration within a multidisciplinary product team and with other design stakeholders (e.g., Design System team) is a key aspect.

Operations Impact: As a UX Designer, your impact will be directly tied to the usability, accessibility, and adoption of TOPdesk's ITSM platform, particularly its new AI-driven capabilities. By creating intuitive and effective user experiences, you will contribute to customer satisfaction, operational efficiency for users, and ultimately, the success and competitive edge of TOPdesk's product offerings.

Growth Opportunities:

• Specialization: Deepen expertise in designing AI-powered features, human-centered AI, or contribute significantly to the evolution of the design system.

• Leadership: Potential to grow into a Lead UX Designer role, mentoring junior designers and taking ownership of larger product areas.

• Process Improvement: Drive initiatives to further enhance UX maturity and optimize design processes within the organization.

• Cross-Functional Expertise: Develop a deeper understanding of product management and engineering workflows through close collaboration, potentially leading to broader product strategy involvement.

• International Exposure: Gain experience working with distributed international teams, enhancing cross-cultural communication and collaboration skills.

📝 Enhancement Note: This role offers substantial growth potential for experienced UX Designers, particularly those interested in the intersection of AI, service management, and robust design systems. The opportunity to influence product strategy and improve organizational design processes is a significant draw.

🌐 Work Environment

Office Type: Modern working environment. The Kaiserslautern office is part of TOPdesk's international network.

Office Location(s): Kaiserslautern, Rhineland-Palatinate, Germany. The specific office address is not provided but is located within the 67 postal code area.

Workspace Context:

• Collaborative Environment: You will work within a multidisciplinary product development team, fostering a collaborative atmosphere with Product Managers, Engineers, and other Designers.

• International Collaboration: Expect to interact regularly with colleagues based in the Netherlands and Hungary, requiring strong remote collaboration tools and practices.

• Tools & Technology: Access to modern design tools like Figma and potentially internal systems like "vibe coding" will be part of your daily toolkit.

• Recreation Facilities: The office offers on-site recreation options like table football, table tennis, and a massage chair, promoting a balanced and engaging work atmosphere.

Work Schedule:

• Full-time employment with flexible working hours. This allows for a degree of autonomy in managing your workday, accommodating personal needs while ensuring project milestones are met and team collaboration is maintained.

📝 Enhancement Note: The work environment at TOPdesk appears to be modern, collaborative, and internationally oriented. The combination of office-based work with a remote option, flexible hours, and on-site recreational facilities suggests a company that prioritizes employee well-being and work-life integration.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: Review of CV and cover letter to assess qualifications, experience, and alignment with the role requirements.

2. Portfolio Presentation & Discussion: Candidates will likely present their portfolio, discussing key projects, their design process, and how they've tackled challenges, particularly those involving AI-powered features or design systems. This will be a crucial stage to evaluate practical skills and thought process.

3. Interviews with Team Members: Conversations with Product Managers, Engineers, and potentially other Designers to assess collaboration skills, technical understanding, and cultural fit.

4. Interview with UX Manager: A discussion focused on strategic thinking, leadership potential, and deeper insights into your UX philosophy and career aspirations.

5. Potential Technical/Design Exercise: Depending on the candidate's profile, a small design exercise or case study might be presented to evaluate problem-solving abilities and design rationale in a timed setting.

Portfolio Review Tips:

• Highlight AI & Design System Experience: Clearly showcase projects where you've designed AI-powered features or significantly contributed to/utilized a design system.

• Structure Case Studies: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the solutions you implemented, and the measurable outcomes.

• Showcase Process, Not Just Pixels: Emphasize your thought process, decision-making rationale, and how you iterated based on feedback and data. Wireframes, user flows, and research insights are as important as final mockups.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., increased user satisfaction, reduced task completion time, higher adoption rates).

• Tailor to TOPdesk: Briefly explain why you are interested in TOPdesk and this specific role, referencing their product (ITSM, AI features) and company values.

Challenge Preparation:

• Be ready to discuss your approach to designing for complex systems and integrating new technologies like AI.

• Prepare to articulate how you collaborate within a product triad and manage stakeholder expectations.

• Think about how you would approach a situation where user research findings conflict with initial product direction.

• Familiarize yourself with TOPdesk's current product offerings and the service management industry to demonstrate genuine interest and understanding.

📝 Enhancement Note: The interview process is expected to be thorough, with a strong emphasis on the candidate's portfolio and practical UX design skills, especially concerning AI and design systems. Candidates should be prepared to articulate their process and impact clearly.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for wireframing, mockups, prototyping, and design system collaboration. Proficiency is essential.

• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools might be beneficial for specific use cases.

• "Vibe Coding": This is an unusual term. It could refer to a specific internal collaborative design/development methodology at TOPdesk, a unique tool, or a misunderstanding. Candidates should be prepared to ask for clarification or demonstrate flexibility in adopting new tools/methods.

Analytics & Reporting:

• While not explicitly listed as a primary tool for the designer, familiarity with analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) and the ability to interpret data from these sources is crucial for validating design success.

CRM & Automation:

• While this role is not directly in CRM administration, an understanding of how CRM systems and automation tools impact user experience within a service management context could be beneficial.

• Familiarity with ITSM platforms and their underlying workflows is implied.

📝 Enhancement Note: Figma is clearly the cornerstone tool. The "vibe coding" term is a significant unknown that candidates should proactively seek clarification on. A data-driven mindset and the ability to interpret usage analytics are important for demonstrating design impact.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value, driving all design decisions towards meeting user needs and enhancing their experience with the product.

• Collaboration: Strong emphasis on teamwork within multidisciplinary teams and across international boundaries.

• Innovation: Encouragement to explore and implement new technologies, such as AI, to improve the product and user experience.

• Continuous Improvement: A culture of ongoing learning, process optimization, and proactive problem-solving.

• Quality & Consistency: Commitment to high-quality design output, maintained through the use of design systems and rigorous validation.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration within the "product triad" (Design, Product Management, Engineering) to ensure alignment and cohesive product development.

• Open Communication: Encouragement of open dialogue, feedback exchange, and transparent communication across teams and with stakeholders.

• Design System Partnership: Working closely with the Design System team to leverage existing components and contribute to its evolution, fostering a shared understanding of design standards.

• Global Teamwork: Adapting to working with distributed international colleagues, utilizing digital collaboration tools effectively.

📝 Enhancement Note: TOPdesk emphasizes a collaborative, user-focused, and innovative culture. For a UX Designer, this means being comfortable working in a team-oriented environment, actively seeking and providing feedback, and contributing to a culture of continuous improvement, especially in the context of integrating new technologies like AI.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI: Effectively translating complex AI capabilities into intuitive, understandable, and trustworthy user experiences for ITSM users.

• Balancing Design System and Innovation: Ensuring consistency with the design system while pushing the boundaries with new AI features and innovative design solutions.

• International Collaboration: Managing communication and design alignment across different time zones and cultural contexts with remote colleagues.

• Driving UX Maturity: Continuing to elevate the importance and application of UX best practices within the organization, especially in areas where AI integration is new.

• "Vibe Coding" Interpretation: Understanding and effectively utilizing any internal methodologies or tools represented by this term.

Learning & Development Opportunities:

• AI Design Specialization: Deep dive into best practices for human-centered AI design and its application in enterprise software.

• Design System Expertise: Become a key contributor or specialist in the company's design system, influencing its direction and adoption.

• Product Strategy Influence: Gain experience in shaping product roadmaps and strategic decisions through active participation in product triads.

• Cross-Cultural Collaboration Skills: Enhance abilities in working effectively with diverse, international teams.

• Industry Trends: Stay ahead of the curve in UX, AI, and ITSM technologies through continuous learning and professional development.

📝 Enhancement Note: The role presents exciting challenges in a rapidly evolving field (AI in enterprise software). The growth opportunities are substantial, offering a path toward specialization, strategic influence, and leadership within the UX domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed an AI-powered feature. What was the user problem, your approach, and the outcome?"

• "How do you balance adherence to a design system with the need to innovate and introduce new design patterns?"

• "Walk us through your process for conducting user research and how you translate those insights into design decisions."

• "How do you collaborate with Product Managers and Engineers to ensure a shared understanding and successful implementation of your designs?"

• "What are the key considerations for designing accessible and inclusive AI-powered features?"

Company & Culture Questions:

• "Why are you interested in TOPdesk and our ITSM platform?"

• "What excites you about the prospect of designing AI-powered features for our product?"

• "How do you see your skills contributing to our collaborative, international team environment?"

Portfolio Presentation Strategy:

• Focus on AI & Process: Dedicate significant time to projects showcasing AI feature design and your detailed end-to-end process.

• Tell a Story: For each project, frame it as a narrative: the challenge, your journey, the solution, and the impact.

• Be Ready for Deep Dives: Expect questions about specific design choices, trade-offs, and how you handled constraints.

• Showcase Collaboration: Highlight instances where you worked effectively with PMs and Engineers.

• Quantify Results: Be prepared to discuss metrics and the business impact of your designs.

• Demonstrate Tool Proficiency: Briefly mention your comfort with Figma and any other relevant tools. If "vibe coding" is relevant to a project, be ready to explain it.

📝 Enhancement Note: Candidates should prepare to articulate their design process, decision-making rationale, and impact, with a specific focus on AI features and design systems. Understanding TOPdesk's product and the ITSM industry will be beneficial.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided job application form on SmartRecruiters.

• Portfolio Customization: Ensure your portfolio prominently features relevant projects, especially those demonstrating experience with AI-powered features, human-centered design, and design systems. Tailor project descriptions to highlight your process and impact.

• Resume Optimization: Update your resume to clearly list your 5+ years of UX design experience, proficiency in Figma, and any experience with AI, design systems, or ITSM. Use keywords from the job description.

• Cover Letter Crafting: Write a compelling cover letter explaining your motivation for applying to TOPdesk, your interest in this specific UX Designer role (mentioning AI features), and how your technical background and leadership experience align with the position.

• Company Research: Familiarize yourself with TOPdesk's mission, values, product (ITSM platform), and recent developments, particularly their focus on AI. This will help you tailor your application and prepare for interview questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially concerning the unusual "vibe coding" term, should be verified directly with the hiring organization before making application decisions.