UX Designer

📍 Job Overview

Job Title: UX Designer

Company: TOPdesk

Location: Delft, South Holland, Netherlands

Job Type: Full-time

Category: UX/Product Design

Date Posted: May 19, 2026

Experience Level: Medior/Senior (5+ years)

Remote Status: On-site

🚀 Role Summary

• Spearhead the end-to-end design lifecycle for innovative AI-powered features within TOPdesk's service management platform, focusing on user-centricity and actionable insights.

• Collaborate intimately within multidisciplinary product development teams, including Product Managers and Engineers, to translate complex user needs into intuitive and accessible digital experiences.

• Contribute to and leverage a robust design system, ensuring consistency, efficiency, and scalability across the product suite, while also proposing enhancements to evolve its components.

• Drive the strategic integration of human-centered design principles, particularly in the context of AI, to deliver impactful and measurable product outcomes that align with business objectives.

📝 Enhancement Note: This role is positioned as a Medior/Senior UX Designer, indicated by the 5+ years of experience requirement and the expectation to drive strategic decisions within a product triad. The emphasis on AI-powered features and ITSM platforms suggests a need for designers who can navigate complex technological landscapes and translate them into user-friendly interfaces. The inclusion of "vibe coding" is unusual and may refer to a specific internal tool or methodology for design-to-code collaboration, requiring clarification during the application process.

📈 Primary Responsibilities

• Conduct rapid prototyping and iterative refinement of new AI-powered concepts, such as agent creation and governance, ensuring a seamless user experience from conception to implementation.

• Own the entire design process, from initial user research and discovery phases through to the final delivery of design specifications and handover documentation for development teams.

• Identify critical research needs and transform user insights into intuitive, accessible, and inclusive user experiences that address diverse user needs and technical constraints.

• Create comprehensive design artifacts, including wireframes, user flows, mockups, and interactive prototypes, utilizing industry-standard tools like Figma and potentially internal "vibe coding" methods.

• Facilitate collaborative ideation sessions and problem-solving workshops with cross-functional teams, fostering a shared understanding of design challenges and solutions.

• Ensure design consistency and operational efficiency by diligently using the existing design system and proactively proposing improvements or new components to enhance its utility.

• Validate and refine designs through rigorous feedback gathering, formal usability testing, and the analysis of user data to inform design iterations and strategic adjustments.

• Deliver clear, concise communication and comprehensive handover documentation to engineering teams, ensuring a smooth and accurate implementation of designs.

• Work in close partnership with Product Managers and Engineers to shape user-centered solutions, influence product strategy, and drive measurable product outcomes.

• Actively contribute to elevating the overall UX maturity within the organization and continuously improve internal design processes and methodologies.

• Stay abreast of emerging trends, tools, and best practices in the UX field, integrating relevant advancements into the team's workflow and design strategies.

📝 Enhancement Note: The responsibilities highlight a full-cycle UX role with a strong emphasis on AI features and collaboration within a product triad (UX, Product Management, Engineering). The expectation to contribute to UX maturity and design processes indicates a senior-level contribution beyond individual design tasks.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or vocational qualification in Design, Human-Computer Interaction (HCI), or a closely related field.

Experience:

• Minimum of 5 years of professional experience in User Experience (UX) design, demonstrating progression to a medior or senior capacity.

• Proven track record of successfully shipping and measuring the impact of AI-powered features from a human-centered design perspective, showcasing an understanding of AI's unique design challenges.

Required Skills:

• UX Design: Comprehensive understanding of UX principles, methodologies, and best practices for creating intuitive and engaging user experiences.

• Rapid Prototyping: Proficiency in quickly creating interactive prototypes to test concepts and gather user feedback efficiently.

• AI-powered Feature Design: Specific experience in designing user interfaces and interactions for AI-driven functionalities, focusing on explainability, control, and trust.

• Wireframing & User Flows: Expertise in creating detailed wireframes and clear user flows to map out user journeys and application architecture.

• User Research & Usability Testing: Strong capabilities in conducting user research, designing and executing usability tests, and synthesizing findings into actionable design improvements.

• Figma: Advanced proficiency in using Figma for all aspects of the design process, from wireframing to high-fidelity mockups and prototyping.

• Design Systems: Experience working with, contributing to, or managing design systems to ensure brand consistency and design efficiency.

• Accessibility & Inclusivity: Deep commitment to designing accessible and inclusive user experiences that cater to a wide range of users and abilities.

• Human-Centered Design: A foundational approach to design that prioritizes user needs, behaviors, and contexts throughout the entire product development lifecycle.

• English Proficiency: Excellent command of the English language, both written and verbal, for effective communication in an international team environment.

Preferred Skills:

• Vibe Coding: Familiarity with or ability to quickly learn "vibe coding," an internal methodology or tool for design-to-code collaboration.

• German Language Proficiency: Business-level fluency in German to facilitate seamless collaboration within German-speaking teams and markets.

• Service Management / ITSM Domain Knowledge: Understanding of IT Service Management (ITSM) principles and platforms to better inform design decisions.

📝 Enhancement Note: The emphasis on AI-powered features, human-centered design, and product triad collaboration suggests a need for a strategic UX thinker who can operate autonomously and influence product direction. The "vibe coding" requirement is a unique aspect that warrants further investigation by candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase at least 2-3 comprehensive case studies demonstrating your involvement in the entire design process, from initial problem definition and research to final design solutions and their measured impact.

• AI Feature Design Examples: Include specific examples or case studies highlighting your experience in designing AI-powered features, detailing the challenges, your approach, and the outcomes.

• Process Optimization & Efficiency: Demonstrate instances where your design work led to significant improvements in user efficiency, task completion rates, or overall user satisfaction. Quantify these improvements with relevant metrics.

• Design System Contribution: Provide evidence of your experience working with design systems, whether through contributions to existing systems, creating new components, or advocating for their adoption and best practices.

• Tool Proficiency Showcase: Clearly indicate your proficiency with design tools, with a strong emphasis on Figma, and any experience with prototyping tools or collaborative coding environments.

Process Documentation:

• User Research & Insights: Detail your process for conducting user research, synthesizing findings, and translating them into actionable design requirements and user personas.

• Iterative Design & Testing: Illustrate your approach to iterative design, including wireframing, prototyping, and the methods you employ for usability testing and feedback incorporation.

• Collaboration & Handoff: Document your process for collaborating with product managers and engineers, including effective methods for design handoff and ensuring accurate implementation.

📝 Enhancement Note: A robust portfolio is critical for this role, especially given the medior/senior level and the focus on AI features. Candidates should be prepared to present detailed case studies that highlight their problem-solving skills, design process, and measurable impact.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Personal Development Budget (10%): Receive 10% of your gross full-time salary and 10% of your contractual working time to be invested freely in your personal and professional development. This could include courses, workshops, conferences, or dedicated learning time.

• Volunteer Work Time: Allocated 2.5% of your working time to dedicate to volunteer activities, supporting social responsibility initiatives.

• International Growth Environment: Opportunity to contribute to a growing international software company with a presence in multiple countries.

• Top Employer Recognition: Opportunity to work for an organization recognized as one of the best employers in the Netherlands.

• Diverse and Inclusive Culture: Be part of a company that prioritizes diversity, inclusivity, and social responsibility, encouraging employees to be their authentic selves.

Working Hours:

• Standard working hours are based on a 40-hour week. The "10 to Grow" benefit specifically allocates 10% of contractual working time for personal development, suggesting a degree of flexibility and support for continuous learning within the work schedule.

📝 Enhancement Note: The salary range appears to be mid-market for a medior/senior UX Designer in the Netherlands. The "10 to Grow" benefit and volunteer time are significant perks that emphasize personal development and social responsibility, aligning with TOPdesk's stated values.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Service Management (ITSM)

• TOPdesk operates within the competitive Software and IT Service Management (ITSM) industry, providing solutions that help organizations manage their services more effectively. The company's focus on AI-powered features indicates a forward-thinking approach to leveraging emerging technologies within this sector.

Company Size: Over 800 employees.

• This signifies a mid-to-large sized international company. For a UX Designer, this means opportunities to work on significant products with a broad user base, collaborate with diverse teams, and potentially influence design standards across a larger organization. It also suggests established processes but potentially room for innovation and improvement.

Founded: TOPdesk was founded in 1995.

Team Structure:

• Multidisciplinary Product Development Teams: You will join a team composed of Product Managers, Engineers, and other Designers, fostering a collaborative environment where diverse expertise converges.

• Reporting Structure: You will report to a UX Manager, providing a direct line of leadership and mentorship within the design function.

• Cross-functional Collaboration: Regular engagement with the Design System team and other stakeholders is expected, highlighting a commitment to cohesive design practices and cross-departmental alignment. Colleagues are based in the Netherlands, Germany, and Hungary, indicating an international and distributed team dynamic.

Methodology:

• AI-Powered Features: A key focus is on building the next generation of ITSM platforms with AI capabilities, suggesting an agile and innovative approach to product development.

• User-Centric Design: The company explicitly values user-centric thinking, ensuring that user needs and experiences are at the forefront of product development.

• Teamwork & Collaboration: Emphasis on working closely with teammates and stakeholders to achieve common goals and solve complex problems.

Company Website: https://www.topdesk.com/

📝 Enhancement Note: The company culture appears to be a blend of established stability and forward-looking innovation, particularly with the integration of AI. The international team structure and emphasis on collaboration are key aspects for a UX Designer to consider.

📈 Career & Growth Analysis

Operations Career Level: Medior/Senior UX Designer

Reporting Structure:

Operations Impact:

Growth Opportunities:

• UX Specialization: Deepen expertise in AI-driven UX, human-centered design, or accessibility through project work and the "10 to Grow" personal development budget.

• Design Leadership: Progress towards a Senior UX Designer role, Lead UX Designer, or UX Manager by demonstrating strategic thinking, mentorship capabilities, and successful project delivery. The company's international presence may also offer opportunities for global design initiatives.

• Cross-functional Skill Development: Enhance skills in product strategy, stakeholder management, and collaboration with engineering teams, providing a well-rounded professional development path.

• Design System Expertise: Become a key contributor or owner of the design system, a highly valuable skill in the UX field.

📝 Enhancement Note: The role offers substantial growth potential, particularly for individuals looking to specialize in AI UX or move into leadership positions. The "10 to Grow" benefit is a significant enabler for career development.

🌐 Work Environment

Office Type: On-site

• This position requires the UX Designer to work from the Delft office, indicating a preference for in-person collaboration and engagement with the local team.

Office Location(s): Delft, South Holland, Netherlands.

Workspace Context:

• Collaborative Environment: The role is embedded within multidisciplinary product development teams, suggesting an open and collaborative workspace designed to facilitate interaction between designers, product managers, and engineers.

• Tools and Technology: Access to industry-standard design tools like Figma is expected, along with potential internal tools like "vibe coding." The company's focus on AI also implies a modern tech stack.

• Team Interaction: Frequent collaboration with colleagues in the Netherlands, Germany, and Hungary, as well as direct engagement with the Design System team, fosters an international and dynamic interaction environment.

Work Schedule:

• The role is full-time, with a standard 40-hour work week. The "10 to Grow" benefit provides a structured allocation of 10% of working time for personal development, suggesting that the company supports and integrates learning into the regular work schedule, offering a degree of flexibility within the overall framework.

📝 Enhancement Note: The on-site requirement in Delft suggests a preference for direct team collaboration. The combination of a standard work week with dedicated personal development time offers a balanced approach to work and professional growth.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess fit for the role's requirements, focusing on experience with AI features, Figma proficiency, and design process.

• Portfolio Presentation & Deep Dive: An interview where you will present 1-2 key case studies from your portfolio, detailing your role, process, challenges, and outcomes. Expect in-depth questions about your design decisions, particularly regarding AI and user-centered methodologies.

• Team Collaboration Exercise: Potentially a collaborative exercise or discussion with Product Managers and Engineers to assess your communication, problem-solving, and teamwork skills within a product triad context.

• Manager Interview: A discussion with the UX Manager to evaluate your experience, career aspirations, cultural fit, and understanding of TOPdesk's values and goals.

• Final Interview (Optional): May involve a discussion with senior leadership or other key stakeholders.

Portfolio Review Tips:

• Focus on AI & Impact: Clearly highlight projects involving AI-powered features. Quantify the impact of your designs using metrics (e.g., increased user engagement, reduced task time, improved conversion rates).

• Showcase Your Process: Detail your UX process for each case study – from discovery and research to ideation, prototyping, testing, and implementation. Explain why you made specific design choices.

• Demonstrate Tool Proficiency: Ensure your portfolio clearly showcases your skills in Figma and any other relevant tools. If "vibe coding" is to be a part of the role, be prepared to discuss any related experience or your approach to learning new tools.

• Highlight Collaboration: Illustrate how you collaborated with Product Managers, Engineers, and other stakeholders, emphasizing your communication and teamwork skills.

• Keep it Concise & Relevant: Select your strongest, most relevant projects. Tailor your presentation to the specific requirements of this role, emphasizing AI and human-centered design.

Challenge Preparation:

• Problem-Solving: Be prepared for hypothetical design challenges, especially those involving AI functionalities or complex service management scenarios. Think about how you would approach them using your established process.

• Design System Thinking: Understand how you would integrate with or contribute to a design system. Be ready to discuss its importance and your approach to maintaining consistency.

• Accessibility & Inclusivity: Prepare to discuss your commitment and practical application of accessibility and inclusivity principles in your designs.

📝 Enhancement Note: The interview process will likely involve a strong emphasis on portfolio review and practical application of design skills, particularly concerning AI. Candidates should be ready to articulate their process and demonstrate tangible results.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool for wireframing, mockups, prototyping, and design collaboration. Advanced proficiency is expected.

• Vibe Coding (Potentially Internal): This is an unusual mention. Candidates should inquire about its nature during the application process. It could refer to a specific internal tool for design-to-code translation, a framework, or a methodology for close collaboration between design and development.

• Prototyping Tools: Beyond Figma's capabilities, experience with other prototyping tools may be beneficial.

• User Research Platforms: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, Maze).

Analytics & Reporting:

• Analytics Tools: Familiarity with web/product analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and measure design impact.

• Data Visualization Tools: Experience with tools that help in presenting design-related data and insights to stakeholders.

CRM & Automation:

• While not directly a UX tool, understanding the principles of CRM (Customer Relationship Management) and automation within a service management context can be beneficial for designing integrated user experiences.

📝 Enhancement Note: Proficiency in Figma is a must. The "vibe coding" aspect is a unique requirement that warrants further investigation by the candidate. Understanding analytics tools is crucial for measuring the impact of UX designs.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value driving all design and product development decisions, ensuring that user needs are paramount.

• Collaboration & Teamwork: Emphasis on working effectively within multidisciplinary teams and with stakeholders across different departments and geographies.

• Innovation & Continuous Improvement: A forward-looking mindset focused on leveraging new technologies like AI and consistently refining processes and products.

• Diversity, Inclusivity, and Social Responsibility: A commitment to creating an equitable workplace and products that cater to a diverse user base, alongside initiatives like volunteer work.

• Personal Development: Strong support for employee growth through resources like the "10 to Grow" program.

Collaboration Style:

• Cross-functional Integration: Designers are integral members of product development teams, working closely with Product Managers and Engineers from ideation through to delivery.

• Design System-Driven: Collaboration is facilitated through a shared design system, promoting consistency and efficiency.

• Open Communication: Encouragement of open dialogue, feedback exchange, and shared problem-solving across teams, including regular engagement with the Design System team and other stakeholders.

📝 Enhancement Note: TOPdesk's culture appears to value collaboration, continuous learning, and a strong ethical compass, evidenced by their focus on diversity, inclusivity, and social responsibility.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Complexity: Developing intuitive interfaces for AI-powered features requires careful consideration of explainability, user control, and trust-building.

• Balancing User Needs with Technical Constraints: Integrating advanced AI capabilities within an established ITSM platform while maintaining usability and performance.

• International Collaboration: Navigating communication and design nuances across different cultural contexts within the distributed team (Netherlands, Germany, Hungary).

• Evolving Design Standards: Contributing to raising UX maturity and improving design processes in a growing international company.

Learning & Development Opportunities:

• AI UX Specialization: Gain deep expertise in designing for artificial intelligence through hands-on project work and dedicated learning.

• Design System Mastery: Become a key contributor or influential voice within the design system, a highly sought-after skill.

• Strategic Product Influence: Develop skills in influencing product strategy and driving user-centered outcomes within a product triad.

• "10 to Grow" Program: Utilize the generous personal development budget and time to pursue certifications, attend conferences, or acquire new skills relevant to UX design, AI, or leadership.

📝 Enhancement Note: The challenges presented are typical for roles involving cutting-edge technology like AI and international collaboration. The growth opportunities are substantial, especially with the company's investment in employee development.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing an AI-powered feature from concept to launch. What were the key design challenges, and how did you address them?" (Focus on your process, user research, AI-specific considerations, and measurable outcomes.)

• "How do you ensure designs are accessible and inclusive, especially when working with complex technologies like AI?" (Prepare examples of your commitment to these principles.)

Company & Culture Questions:

• "What interests you about TOPdesk and our focus on AI in ITSM?" (Research TOPdesk's mission, products, and recent news.)

• "How do you approach contributing to or using a design system?" (Discuss your understanding of design system principles and practical experience.)

Portfolio Presentation Strategy:

• Structure: For each case study, clearly outline: Problem, Your Role, Process (Research, Ideation, Design, Testing), Solution, and Impact (Metrics, Learnings).

• Highlight AI: Specifically call out how you approached designing for AI, the unique challenges, and how you ensured user understanding and control.

• Showcase Figma Skills: Be ready to navigate your Figma files or present interactive prototypes to demonstrate your proficiency.

• Quantify Impact: Use data and metrics whenever possible to demonstrate the success of your designs.

• Be Prepared for "Vibe Coding": If this is a significant part of the role, be ready to discuss your understanding or approach to learning it. If you have experience with similar tools or methodologies that bridge design and code, mention them.

📝 Enhancement Note: Be prepared to discuss AI design challenges and demonstrate strong collaborative skills. Your portfolio should clearly articulate your process and quantifiable impact.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on jobs.smartrecruiters.com.

• Portfolio Customization: Tailor your portfolio to highlight your most relevant UX design projects, with a strong emphasis on AI-powered features, human-centered design principles, and your proficiency with Figma.

• Resume Optimization: Ensure your resume clearly articulates your 5+ years of experience, specific accomplishments in UX design, and any experience with AI, ITSM, or design systems. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on demonstrating your process, problem-solving skills, and the impact of your designs. Prepare to discuss your experience with AI and collaborative frameworks.

• Company Research: Familiarize yourself with TOPdesk's products, mission, values, and recent developments, particularly regarding their AI initiatives and international presence. Understand their commitment to diversity and personal development.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.