UX Designer (TCF)

📍 Job Overview

Job Title: UX Designer (TCF)

Company: CNX

Location: San Salvador, El Salvador

Job Type: Full-time

Category: Design Operations / User Experience

Date Posted: 2026-06-22

Experience Level: Mid-Level (3-5 years)

Remote Status: On-site

🚀 Role Summary

• Lead the design strategy and execution for the company's B2B website, ensuring a premium visual standard and optimal user experience.

• Develop and maintain a comprehensive component library in Figma, facilitating consistent design implementation and engineering efficiency.

• Collaborate closely with marketing and engineering teams to translate campaign objectives and content into high-converting digital assets and web pages.

• Drive continuous website improvement through data analysis, UX audits, and the implementation of a strategic roadmap focused on conversion optimization and user engagement.

• Establish and uphold web accessibility standards and ensure responsive performance across all devices.

📝 Enhancement Note: This role is positioned as a sole designer with significant autonomy, reporting into a marketing-led structure with engineering support, anticipating future growth into a Creative Director role. The emphasis is on practical, conversion-focused web design for a B2B audience, rather than complex product UX or platform-wide design system governance.

📈 Primary Responsibilities

• Own the complete visual quality and consistency of the company's B2B website, ensuring it projects a credible and premium brand image.

• Conduct a thorough audit of the existing website, analyzing web analytics, navigation structure, content hierarchy, and conversion paths to identify areas for improvement.

• Develop and deliver a prioritized set of actionable recommendations based on the website audit.

• Design and build a modular, reusable component library within Figma, ensuring it is robust and easily implementable by the engineering team.

• Partner with the engineering team to ensure accurate implementation of designs and maintain high visual quality throughout the development lifecycle and on the live site.

• Collaborate closely with the marketing team to effectively translate campaign briefs and content strategies into well-designed web pages and compelling digital assets.

• Evolve the website iteratively through a considered roadmap of enhancements, informed by performance data, user feedback, and strategic business priorities.

• Ensure the website adheres to current accessibility standards (e.g., WCAG) and delivers a consistent, high-performing user experience across various devices and browsers.

• Successfully achieve key performance indicators (KPIs) such as immediate credibility for B2B executives, seamless design implementation by engineering, measurable improvements in conversion rates or reduced drop-off rates, and enhanced design quality for marketing initiatives.

• Lay a strong visual foundation and establish a functional working system that can be built upon by a future Creative Director.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to digital design with a strong focus on B2B marketing outcomes, conversion optimization, and the practical aspects of building and maintaining a website. The expectation is for the designer to be self-sufficient and proactive in driving improvements.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, or a related field is typically expected for roles of this nature. Equivalent practical experience will also be considered.

Experience: 3-5 years of professional experience in digital design, with a proven track record of designing and managing B2B websites.

Required Skills:

• UX Design: Strong understanding of user experience principles, user-centered design methodologies, and translating user needs into intuitive interfaces.

• Visual Design: Exceptional visual design skills with a keen eye for aesthetics, typography, color theory, and layout composition, suitable for a premium B2B brand.

• Figma Proficiency: Advanced proficiency in Figma for UI design, prototyping, and creating design systems/component libraries.

• B2B Website Design: Demonstrated experience designing websites specifically for B2B audiences, understanding their unique needs, decision-making processes, and conversion drivers.

• Component Library Development: Experience in designing, building, and documenting modular component libraries for web applications.

• Information Architecture (IA): Foundational knowledge of IA principles for organizing content and navigation on a brochure-style website.

• Web Analytics Interpretation: Ability to interpret data from web analytics tools (e.g., Google Analytics) to inform design decisions and identify user behavior patterns.

• Conversion Rate Optimization (CRO): Understanding of CRO principles and experience designing elements and flows to improve conversion rates.

• Accessibility Standards: Knowledge of web accessibility guidelines (e.g., WCAG 2.1 AA) and experience implementing accessible design solutions.

• Responsive Design: Proficiency in designing for responsive layouts that adapt seamlessly across various screen sizes and devices.

• Digital Asset Creation: Skill in creating various digital assets, including graphics, icons, and other visual elements for web use.

• Agile Methodology Familiarity: Understanding of Agile principles and experience working within sprint cycles.

Preferred Skills:

• Experience with SaaS platforms and product interfaces.

• Familiarity with marketing campaign thinking and conversion-focused web strategies.

• Basic understanding of HTML/CSS to better collaborate with engineers.

• Experience working in a "sole designer" capacity or leading design initiatives.

📝 Enhancement Note: The requirements highlight a need for a designer who can operate independently, possesses a strong B2B marketing and conversion focus, and can manage the practicalities of website design and component library development. The "3-5 years" experience level is noted as potentially low for a sole designer role, suggesting the need for a candidate who can quickly become proficient and self-sufficient.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: A minimum of 2-3 detailed case studies showcasing end-to-end website design projects, preferably for B2B clients. Each case study should clearly articulate the problem, your role, the design process, challenges faced, and the measurable outcomes achieved.

• B2B Website Examples: Specific examples of B2B websites you have designed or significantly contributed to, demonstrating a strong visual aesthetic and user-centric approach.

• Component Library Showcase: Examples or a dedicated section illustrating your experience in creating and organizing component libraries within Figma, highlighting modularity and reusability.

• Conversion-Focused Designs: Visuals and explanations of design solutions implemented specifically to improve conversion rates or user engagement on web platforms.

• UX Audit & Recommendations: A sample of how you would approach a UX audit of a website, including elements like analytics interpretation, navigation review, and prioritized recommendations.

Process Documentation:

• Discovery & Audit: Examples of how you document initial project discovery phases, including competitor analysis, user research synthesis, and website audit findings.

• Design Process Flow: Visual representation or explanation of your typical design process from ideation and wireframing to high-fidelity mockups and prototyping.

• Collaboration & Handoff: Documentation or case study elements that demonstrate your process for collaborating with engineering and marketing teams, including design handoff procedures and quality assurance.

• Iteration & Improvement: Evidence of how you track and iterate on designs post-launch, using data to drive further improvements and updates.

📝 Enhancement Note: Candidates should prepare their portfolios to emphasize their ability to deliver tangible business results through design, particularly in the B2B context. Demonstrating a structured approach to design, problem-solving, and collaboration is crucial, especially given the autonomous nature of the role.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a mid-level UX/Digital Designer with 3-5 years of experience in a high-cost-of-living region like San Salvador, El Salvador, and considering the autonomous nature of the role, a competitive salary range would typically fall between $35,000 - $55,000 USD annually. This estimate factors in the company's global presence and the need for specialized B2B web design skills.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Paid time off (PTO), including vacation, sick leave, and public holidays.

• Opportunities for professional development, including training, workshops, and potential for future certifications.

• Retirement savings plan or local equivalent.

• Access to company-provided tools and technologies necessary for the role.

• Potential for performance-based bonuses or incentives.

• Employee assistance programs and wellness initiatives.

Working Hours: Full-time, typically 40 hours per week. While on-site, the company may offer some flexibility in start and end times, subject to team coordination and business needs.

📝 Enhancement Note: The salary range is an estimate based on general market data for UX/Digital Designers in Latin America and the specified experience level. Actual compensation may vary based on the candidate's specific qualifications, interview performance, and the company's internal compensation structure. Benefits are standard for full-time roles and may vary by region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology and Business Services (Information Technology, Customer Experience, Digital Transformation). CNX operates as a global technology and services leader, powering major brands through intelligent transformation solutions.

Company Size: Large Enterprise (typically 10,000+ employees globally). CNX is a significant player in its industry, offering a vast network of resources and opportunities.

Founded: 1990s (Concentrix was formed through acquisitions and mergers, with roots tracing back to the 1990s). This history suggests a company with established processes and a proven track record in the services sector.

Team Structure:

• Information Technology & Global Security Team: This role sits within the IT and Global Security function, specifically focusing on the technology infrastructure and software solutions that support the company's global operations.

• Reporting Structure: The UX Designer will report to a manager within the IT/Global Security team, likely overseeing digital presence and applications. There is an expectation of a future Creative Director role, implying a potential reporting line shift or addition.

• Cross-functional Collaboration: Close collaboration is expected with the marketing team (for campaign briefs, content strategy) and the engineering team (for design implementation and technical feasibility). The role requires bridging the gap between creative vision and technical execution.

Methodology:

• Data-Informed Design: Emphasis on using web analytics and user data to drive design decisions and measure the impact of design changes.

• Agile Workflow: While not a core software development role, familiarity with Agile principles and sprint cycles is expected for efficient collaboration with engineering and marketing.

• Iterative Improvement: A continuous process of auditing, designing, implementing, and refining the website based on performance metrics and business objectives.

Company Website: https://www.concentrix.com/

📝 Enhancement Note: CNX emphasizes being a "solution-focused, tech-powered, intelligence-fueled" organization. The IT and Global Security team is core to its vision of developing and running integrated services. The culture values innovation, customer focus ("WOW"), and continuous learning, as evidenced by their awards for "World's Best Workplaces" and "Best Companies for Career Growth."

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Digital/UX Designer. It involves significant autonomy and ownership of the website's design quality and user experience, acting as the primary design resource for this critical digital asset. The role requires the ability to work independently, make confident design decisions, and drive strategic improvements.

Reporting Structure: The designer will report into the Information Technology and Global Security team. While currently a sole designer role with marketing and engineering collaboration, the company has a growth plan for a Creative Director, indicating a potential future leadership structure within the creative function.

Operations Impact: The UX Designer's work will directly impact the company's brand perception, lead generation, and conversion rates for its B2B audience. A well-designed website is crucial for establishing credibility, communicating value propositions, and facilitating interactions with potential clients, thereby contributing directly to business growth and revenue.

Growth Opportunities:

• Creative Leadership Path: The explicit mention of a future Creative Director role provides a clear growth trajectory for this position, allowing the designer to shape the creative vision and lead a team as the company expands its creative structure.

• Skill Specialization: Opportunity to deepen expertise in B2B web design, conversion optimization, and design system development, becoming a subject matter expert within the organization.

• Cross-functional Exposure: Working closely with marketing and engineering teams provides valuable experience in different functional areas, enhancing overall business acumen and collaboration skills.

• Strategic Influence: As the sole designer, there's an opportunity to influence the company's digital strategy and establish best practices for design and user experience.

📝 Enhancement Note: The role offers a unique opportunity for a designer to establish foundational design practices and build a component library from the ground up, with a clear potential pathway to leadership as the company invests in its creative capabilities. The emphasis on autonomy and impact makes it an attractive role for proactive designers.

🌐 Work Environment

Office Type: The role is based on-site at the CNX office located at Blvr. Sta. Elena in San Salvador, El Salvador. This suggests a traditional office environment conducive to in-person collaboration.

Office Location(s): San Salvador, El Salvador. This location will be the primary work base, requiring the candidate to be present in the office.

Workspace Context:

• Collaborative Environment: The office setting will facilitate direct interaction with marketing and engineering colleagues, fostering a collaborative approach to design and development.

• Tools & Technology: Employees will have access to the necessary design tools (Figma is specified), potentially company-provided hardware, and the IT infrastructure required to perform their duties effectively.

• Team Interaction: Regular opportunities for face-to-face meetings, brainstorming sessions, and design reviews with immediate team members and stakeholders.

Work Schedule: The standard working hours are full-time, likely around 40 hours per week. While the role is on-site, CNX may offer some degree of flexibility in daily start and end times, provided it aligns with team collaboration needs and operational requirements.

📝 Enhancement Note: As an on-site role, the emphasis is on direct collaboration and integration within the local San Salvador office. This environment is ideal for designers who thrive on in-person teamwork and direct communication with their colleagues.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications, experience, and alignment with the role's requirements.

• Hiring Manager Interview: A discussion focused on your background, design philosophy, experience with B2B websites, and understanding of UX principles. You may be asked about your approach to auditing a website and developing recommendations.

• Design Challenge/Portfolio Review: A more in-depth session where you will present your portfolio, walk through key case studies, and potentially tackle a small design exercise or discuss how you would approach specific challenges outlined in the responsibilities (e.g., designing a component, improving a conversion path).

• Cross-functional Interviews: Interviews with members of the marketing and engineering teams to assess collaboration style, communication skills, and technical understanding.

• Final Interview: Potentially with a senior leader to discuss overall fit, strategic vision, and long-term potential within the company.

Portfolio Review Tips:

• Tailor to B2B: Highlight projects that demonstrate your understanding of B2B user needs, decision-making processes, and conversion goals.

• Showcase Autonomy: If possible, include projects where you worked independently or led design initiatives, similar to this role.

• Document Your Process: Clearly articulate your thought process, the problem you were solving, the research conducted, and the iterative steps taken.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced bounce rates, improved user satisfaction).

• Figma Component Library: Dedicate a section to showcase your Figma component library, explaining its structure, benefits, and how it supports design consistency and efficiency.

• Accessibility Focus: Briefly explain how you incorporated accessibility standards into your designs.

Challenge Preparation:

• Website Audit Simulation: Be ready to discuss how you would audit a B2B website, what tools you'd use, and what key metrics you'd focus on.

• Component Design: Prepare to discuss the principles of designing reusable components and how you would approach creating a modular library in Figma.

• Conversion Optimization Ideas: Think about common B2B website challenges and potential design solutions to improve lead generation or sales funnel progression.

• Collaboration Scenarios: Consider how you would communicate design decisions and collaborate effectively with marketing and engineering teams.

📝 Enhancement Note: The interview process will likely be rigorous, testing not only design skills but also strategic thinking, problem-solving abilities, and collaborative potential. A strong portfolio that clearly demonstrates impact and a structured approach to design is essential for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly mentioned as the primary tool for UI design, prototyping, and component library development. Advanced proficiency is expected.

• Adobe Creative Suite (Photoshop, Illustrator): Likely used for creating digital assets, image editing, and other graphic design tasks.

• Prototyping Tools (within Figma or standalone): For creating interactive prototypes to test user flows and gather feedback.

Analytics & Reporting:

• Web Analytics Platforms (e.g., Google Analytics): Essential for auditing current site performance, understanding user behavior, and measuring the impact of design changes.

• A/B Testing Tools (e.g., Optimizely, Google Optimize): While not explicitly mentioned, familiarity with tools used for testing design variations to optimize conversion rates would be advantageous.

• Heatmap/Session Recording Tools (e.g., Hotjar, Crazy Egg): Useful for visualizing user interactions and identifying usability issues.

CRM & Automation:

• CRM Systems (e.g., Salesforce, HubSpot): Understanding how website interactions feed into CRM systems and how designs can support lead capture and nurturing processes.

• Marketing Automation Platforms (e.g., Marketo, Pardot): Awareness of how web content and forms integrate with marketing automation workflows.

• Content Management Systems (CMS) (e.g., WordPress): Familiarity with CMS platforms used for website management and content deployment.

📝 Enhancement Note: Proficiency in Figma is non-negotiable for this role. A strong understanding of analytics and how to translate data into design improvements is also critical, given the focus on conversion optimization and data-driven decision-making.

👥 Team Culture & Values

Operations Values:

• Intelligence-Fueled: A commitment to using data, insights, and technology to drive intelligent decisions and solutions. For a designer, this means a data-driven approach to design, backed by analytics.

• Solution-Focused: Emphasizing practical, effective solutions to business challenges. The designer is expected to deliver designs that solve user and business problems.

• Customer-Centricity: A drive to create exceptional relationships and experiences, aiming to "WOW" customers. This translates to a user-centered design approach, ensuring the website meets the needs of the B2B audience.

• Continuous Improvement: A culture of ongoing learning and refinement, seeking to improve processes, technologies, and outcomes. This applies to the iterative evolution of the website.

• Integrity & Quality: Upholding high standards in all aspects of work, from design execution to collaboration.

Collaboration Style:

• Cross-functional Integration: The role requires seamless collaboration with marketing (for strategy and content) and engineering (for implementation), acting as a key liaison between these functions.

• Data-Driven Feedback Loops: Utilizing analytics and user feedback to inform design iterations and maintain an open dialogue with stakeholders about performance and improvements.

• Proactive Communication: Given the autonomous nature of the role, proactive communication regarding design progress, challenges, and proposed solutions is essential.

• Shared Ownership: While leading design, there's an expectation of shared responsibility for the website's success with marketing and engineering.

📝 Enhancement Note: CNX values a proactive, intelligent, and customer-focused approach. For a designer, this means being a strategic partner who uses data, collaborates effectively, and consistently aims to elevate the user experience and business outcomes through design.

⚡ Challenges & Growth Opportunities

Challenges:

• Sole Designer Autonomy: Operating as the sole designer requires strong self-management, decision-making confidence, and the ability to balance multiple priorities without direct design oversight.

• Bridging Design Disciplines: The role blends digital design, UX, and marketing objectives. Effectively balancing visual appeal, user experience, and conversion goals can be challenging.

• Engineering Handoff & QA: Ensuring designs are implemented accurately by engineers and maintaining quality through to the live site requires clear communication and diligent quality assurance.

• Future Creative Leadership Transition: Successfully building foundational elements that can be leveraged by a future Creative Director, while also adapting to their eventual leadership style.

• Balancing Immediate Needs with Long-Term Vision: Addressing urgent marketing requests while simultaneously developing a strategic roadmap for website evolution.

Learning & Development Opportunities:

• Deep Dive into B2B UX/CRO: Opportunity to become highly specialized in the nuances of B2B user journeys and conversion optimization strategies.

• Design System Mastery: Gaining extensive experience in building, documenting, and managing a comprehensive component library in Figma.

• Strategic Impact: Directly influencing the company's digital presence and business growth, providing a tangible sense of accomplishment and impact.

• Mentorship & Future Leadership: The planned addition of a Creative Director offers a mentorship opportunity and a clear path for career advancement into a leadership role.

• Industry Trends: Staying abreast of the latest trends in digital design, web technologies, and B2B marketing strategies.

📝 Enhancement Note: This role presents a significant opportunity for a designer eager to take ownership and make a substantial impact, with clear pathways for both skill specialization and leadership growth within a global organization.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for auditing a B2B website and identifying key areas for UX and conversion improvement. What metrics would you prioritize?"

• "How would you approach building a modular component library in Figma for a website? What principles would guide your decisions for reusability and scalability?"

• "Imagine a marketing campaign brief for a new product launch. Walk me through how you would translate that brief into effective web pages and digital assets."

• "How do you ensure your designs meet accessibility standards while also maintaining a premium visual aesthetic for a B2B audience?"

• "Describe a time you had to advocate for a design decision that was met with resistance. How did you approach it and what was the outcome?" Company & Culture Questions:

• "What do you know about CNX and our mission? How do you see your role contributing to our 'intelligent transformation' vision?"

• "How do you approach collaborating with engineering teams to ensure design fidelity and quality during implementation?"

• "Given our focus on being 'intelligence-fueled,' how do you incorporate data and insights into your design process?"

• "How would you prepare for the eventual arrival of a Creative Director? What would you want them to know about the current state of the website's design?" Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative, clearly outlining the problem, your unique contribution, the challenges, your design solutions, and the quantifiable results.

• Focus on Impact: Emphasize how your designs directly contributed to business objectives like lead generation, conversion rates, or brand perception.

• Component Library Showcase: Clearly present your Figma component library, explaining its structure, benefits, and how it ensures consistency.

• B2B Relevance: Highlight projects that specifically demonstrate your understanding of B2B audiences and their decision-making journeys.

• Conciseness: Be prepared to present your portfolio efficiently, focusing on the most relevant projects and insights within the allotted time.

📝 Enhancement Note: Candidates should prepare to demonstrate not only their design skills but also their strategic thinking, problem-solving capabilities, and ability to collaborate effectively in a cross-functional, autonomous environment. Quantifiable results and a clear understanding of B2B marketing objectives will be key differentiators.

📌 Application Steps

To apply for this UX Designer position:

• Submit Your Resume & Portfolio: Ensure your resume highlights your relevant experience in B2B web design, UX, and Figma. Your portfolio should be easily accessible and showcase your best work, particularly case studies demonstrating impact and your component library.

• Tailor Your Application: Customize your resume and cover letter (if applicable) to directly address the requirements and responsibilities outlined in the job description, emphasizing your experience with B2B websites and autonomous work.

• Prepare for Case Studies: Select 2-3 of your strongest portfolio pieces that best represent your ability to design for B2B audiences, improve conversions, and build component libraries. Be ready to present these in detail.

• Research CNX: Familiarize yourself with CNX's services, industry position, and company culture. Understand their "intelligent transformation" approach and how design contributes to it.

• Practice Interview Questions: Review the strategy, company, and culture questions above. Prepare concise, data-backed answers that highlight your problem-solving skills and collaborative approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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