UX Designer Senior

📍 Job Overview

Job Title: UX Designer Senior

Company: Jobgether (Partner Company)

Location: Saudi Arabia

Job Type: Full-time

Category: User Experience (UX) / Product Design

Date Posted: 2026-06-08

Experience Level: Mid-Senior Level (3-5+ years)

Remote Status: Remote OK (with potential for hybrid based on project/client needs)

🚀 Role Summary

• Design and refine end-to-end user experiences for an AI-enabled customer support platform, focusing on complex operational environments for service representatives.

• Transform evolving product requirements into high-fidelity, implementation-ready designs that guide engineering and product delivery across the full lifecycle.

• Collaborate closely with product, content, business, and technical teams to design intuitive, efficient, and accessible workflows for real-world decision-making at scale.

• Play a key role in maintaining design momentum during a critical product transition phase, ensuring continuity and usability across evolving systems.

• This is a hands-on role where craft, systems thinking, and execution quality directly impact product success, emphasizing a strong understanding of enterprise-level UX challenges.

📝 Enhancement Note: The role is described as "UX Designer Senior" and specifies a "3-5+ years of experience," which typically falls into the Mid-Senior level category within the operations and technology sectors. The focus on an "AI-enabled customer support platform" and "complex operational environments" suggests a need for candidates with experience in enterprise software, workflow optimization, and potentially domain-specific knowledge in customer service or related fields. The "Remote OK" status with flexibility indicates a hybrid potential, requiring strong self-management and communication skills.

📈 Primary Responsibilities

• Design high-fidelity user interfaces, interactive prototypes, and comprehensive UX documentation within Figma for enterprise-grade, AI-enabled customer support tools.

• Define and meticulously refine end-to-end user journeys, including intricate workflows, interaction patterns, edge cases, and system states to ensure a seamless user experience.

• Collaborate effectively with product managers, engineers, content strategists, and business stakeholders to translate complex requirements into structured, scalable design solutions.

• Document design decisions, screen behaviors, and interaction logic clearly to support accurate and efficient implementation by the engineering team.

• Work within and actively contribute to established design systems, ensuring consistency, scalability, and adherence to brand guidelines across all product touchpoints.

• Iterate on designs based on cross-functional feedback, technical constraints, usability testing, and evolving product requirements to optimize user flows.

• Support Agile delivery cycles by actively participating in sprint planning, backlog refinement sessions, design reviews, and providing ongoing design adjustments as needed.

• Ensure that accessibility standards and human-centered design principles are embedded throughout the entire design process and user experience.

• Support the transition phase of evolving systems by ensuring design continuity and usability across different product versions or platforms.

• Analyze user feedback and performance data to identify areas for UX improvement and inform future design iterations.

📝 Enhancement Note: The core responsibilities emphasize a blend of strategic design thinking and tactical execution. The mention of "high-fidelity user interfaces, prototypes, and UX documentation" points to a need for strong visual and interaction design skills. Collaboration with "product, engineering, content, and business teams" highlights the importance of cross-functional communication and alignment. The focus on "design systems," "Agile delivery cycles," and "accessibility" are key indicators of modern product development practices in the tech industry. The role's context within an "AI-enabled customer support platform" and "complex operational environments" implies a need for candidates who can handle intricate workflows and data-driven decision-making.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design (e.g., Interaction Design, Graphic Design, Human-Computer Interaction), Computer Science, or a related field is typically expected for senior-level design roles, or equivalent practical experience.

Experience: 3-5+ years of professional experience in UX or Product Design, with a demonstrable track record of successfully delivering high-fidelity, implementation-ready design assets for complex software applications.

Required Skills:

• Advanced proficiency in Figma, including mastery of components, auto layout, responsive design techniques, variants, and interactive prototyping.

• Proven experience designing complex workflows, enterprise-level tools, SaaS platforms, or service-oriented applications.

• Strong ability to translate ambiguous business needs and technical requirements into clear, intuitive, and actionable user experiences.

• Experience working within and contributing to established design systems to ensure consistency, efficiency, and scalability.

• Familiarity with designing for multi-state interfaces, including error handling, loading states, empty states, and various edge cases.

• Excellent collaboration and communication skills, with the ability to articulate design decisions and rationale effectively to cross-functional teams and stakeholders.

• Ability to work effectively and adapt within Agile development environments, managing shifting priorities and tight deadlines.

• Strong understanding of human-centered design principles and a commitment to designing accessible products.

• Experience in creating detailed UX documentation, wireframes, user flows, and prototypes. Preferred Skills:

• Experience with AI-driven products, customer support tools, virtual assistants, or chatbot interfaces.

• Exposure to regulated industries such as healthcare, finance, or insurance, where compliance and robust error handling are critical.

• Basic understanding of front-end development principles (HTML, CSS, JavaScript) to better collaborate with engineers.

• Experience with user research methodologies and usability testing.

• Familiarity with design thinking frameworks and workshop facilitation.

📝 Enhancement Note: The requirements clearly emphasize practical, hands-on design skills, particularly with Figma. The explicit mention of "3-5+ years" and "advanced proficiency" indicates a need for experienced professionals. The "bonus" skills related to AI and regulated industries suggest a preference for candidates who can quickly adapt to specialized domains, which is a common requirement in enterprise software. The emphasis on translating "ambiguous requirements" and working in "Agile environments" highlights the need for adaptability and problem-solving skills beyond pure design execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 2-3 detailed case studies that demonstrate expertise in designing complex workflows and enterprise-level applications.

• Each case study should clearly articulate the problem, your role and contributions, the design process followed, key challenges faced, and the impact of your solutions.

• Emphasis on high-fidelity mockups, interactive prototypes, and detailed UX documentation (user flows, wireframes, interaction specifications) that were implementation-ready.

• Demonstrations of how you addressed specific user needs, business goals, and technical constraints within each project.

• Examples of contributions to or utilization of design systems, showcasing an understanding of consistency and scalability. Process Documentation:

• Evidence of designing and documenting intricate user flows, interaction logic, and system states for complex applications.

• Examples of how you translated requirements into structured design solutions, including any process maps or decision trees created.

• Documentation of design decisions and rationale, illustrating your ability to communicate effectively with engineering and product teams.

• Showcase of how you iterated on designs based on feedback, technical constraints, and usability considerations, demonstrating a continuous improvement mindset.

📝 Enhancement Note: For a Senior UX Designer role, a portfolio is critical. The emphasis on "implementation-ready" designs, "complex workflows," and "enterprise-level applications" means candidates need to showcase projects that go beyond basic UI design. The inclusion of "design systems" and "documentation of design decisions" highlights the importance of process and collaboration, crucial for enterprise software development. The AI-driven nature of the platform suggests that showcasing experience with data-informed design or AI-related interfaces would be highly beneficial.

💵 Compensation & Benefits

Salary Range:

Based on the Senior UX Designer title, 3-5+ years of experience, and the location in Saudi Arabia, a competitive salary range is anticipated. For a Senior UX Designer in Saudi Arabia, the estimated annual salary typically falls between SAR 180,000 to SAR 300,000 (approximately USD 48,000 to USD 80,000), depending on precise experience, specific skills, and the company's compensation philosophy. This range accounts for the cost of living and market rates for experienced design professionals in the region.

Benefits:

• Competitive compensation package aligned with experience and market standards.

• Remote-friendly work model with flexibility depending on project and client needs.

• Opportunity to work on cutting-edge AI-enabled product experiences, contributing to innovative solutions.

• Collaborative, cross-functional environment with a strong product and design culture, fostering teamwork and shared learning.

• Exposure to enterprise-scale systems and complex UX challenges, providing significant professional development.

• Professional growth opportunities through challenging, high-impact projects that allow for skill advancement.

• Inclusive and knowledge-sharing team culture, promoting a supportive and engaging work environment.

• Potential for opportunities to work on projects within regulated industries, offering specialized experience.

Working Hours: The typical full-time working hours are expected to be around 40 hours per week, aligning with industry standards. The "Remote-friendly work model with flexibility" suggests that while core hours may exist for collaboration, there might be some flexibility in daily schedules, provided project deadlines and collaboration needs are met.

📝 Enhancement Note: Salary estimation for Saudi Arabia is based on aggregated data from professional networking sites and salary survey platforms focusing on tech roles in the region. The provided range is an estimate and can vary significantly based on the specific employer, negotiation, and the exact scope of responsibilities. The listed benefits are directly extracted from the job description, highlighting the appeal of working with cutting-edge technology and in a collaborative, growth-oriented environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Software Development, specifically focused on AI-driven Customer Support Platforms. The company operates within the B2B SaaS sector, providing solutions to service representatives in complex operational environments.

Company Size: While not explicitly stated, the mention of "enterprise-scale systems" and "cross-functional teams" suggests a company that is likely beyond the startup phase, possibly a growing mid-sized company or a more established tech firm. The AI-powered matching process used by Jobgether also implies a level of technological sophistication.

Founded: The founding date is not provided. However, the focus on AI and evolving product transitions suggests a company that is likely dynamic and forward-thinking, adapting to current technological trends.

Team Structure:

• The UX Designer Senior will be part of a product and design team, likely working within an Agile framework.

• They will report to a Design Lead or Product Management lead, with direct collaboration across Product Managers, UX Researchers (if applicable), UI Designers, Content Strategists, and Engineering teams.

• Cross-functional collaboration is a cornerstone of this role, requiring close partnership with business stakeholders to understand operational needs and translate them into effective UX solutions. Methodology:

• The team likely employs Agile methodologies for product development, involving iterative cycles, sprint planning, and continuous feedback loops.

• Design processes will focus on human-centered design principles, translating requirements into structured design solutions, and leveraging established design systems.

• Data analysis and user feedback are expected to drive design decisions, ensuring that solutions are both user-friendly and effective in complex operational settings.

• Emphasis on creating "implementation-ready" designs, indicating a strong connection between design output and engineering execution.

Company Website: https://jobgether.com/ (This is the platform through which applications are submitted; the actual partner company's website is not directly provided but would be revealed during the application process).

📝 Enhancement Note: The company culture is described as fast-moving, collaborative, and focused on innovation, particularly in AI. The role's placement within an "enterprise-scale" context suggests a professional environment with established processes but also a need for agility. The partnership with Jobgether indicates a company that utilizes modern recruitment technologies. The lack of a direct company website link for the partner company is common when applications are managed through a third-party platform, but candidates should expect to learn more about the hiring company during the interview process.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role within the UX/Product Design discipline. It requires a high degree of autonomy, problem-solving capability, and the ability to mentor or guide less experienced designers. The focus is on delivering complex, production-ready designs and influencing product direction through user experience expertise.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager, Head of Design, or a Senior Product Manager. They will work closely with peer designers, product managers, and engineering leads, forming a core part of the product development team.

Operations Impact: The impact of this role is significant as it directly shapes the usability and efficiency of an AI-enabled customer support platform. Well-designed user experiences can lead to:

• Increased productivity for service representatives.

• Reduced error rates in critical operational tasks.

• Improved customer satisfaction due to faster and more accurate support.

• Streamlined adoption of new technologies and AI features.

• Enhanced data quality and insights derived from user interactions. Growth Opportunities:

• Skill Specialization: Deepen expertise in AI-driven UX, enterprise software design, or specific regulated industries.

• Leadership Development: Transition into roles like Design Lead, overseeing projects or mentorship of junior designers.

• Cross-functional Roles: Potentially move into Product Management or UX Research roles by leveraging a deep understanding of user needs and product strategy.

• Industry Expertise: Become a subject matter expert in customer support operations and AI applications within that domain.

• Continuous Learning: Engage with emerging design trends, AI advancements, and new UX tools through professional development opportunities.

📝 Enhancement Note: The "Senior" designation implies a step beyond execution, requiring strategic thinking and potentially some level of mentorship. The impact on "operations" is direct, as the platform is designed for service representatives in operational environments. Growth opportunities are framed around specialization, leadership, and broadening of skill sets within the product development lifecycle, which is typical for senior individual contributors in tech.

🌐 Work Environment

Office Type: The job is listed as "Remote OK," with the potential for hybrid arrangements depending on project and client needs. This suggests a distributed team model, with a strong reliance on digital collaboration tools.

Office Location(s): The primary location requirement is Saudi Arabia, indicating that candidates must be legally authorized to work in or have a strong connection to this region for potential hybrid work or specific client engagements.

Workspace Context:

• A digital-first workspace where collaboration is facilitated through online tools like Figma, Slack, Zoom, and project management software.

• Emphasis on a self-directed work environment, requiring strong time management and self-discipline from remote employees.

• Opportunities for virtual team-building activities and cross-functional sync-ups to foster a sense of community and shared purpose.

• Access to modern design and collaboration technology, enabling efficient workflow and communication.

• The environment is described as "fast-moving and collaborative," implying a dynamic pace and a culture that values teamwork and open communication.

Work Schedule: While the standard working hours are likely 40 per week, the "Remote-friendly work model with flexibility" suggests that there may be some latitude in structuring the workday, provided that collaboration needs and project deadlines are met. This is common in remote or hybrid settings, allowing for better work-life integration.

📝 Enhancement Note: The "Remote OK" status combined with a specific geographic location (Saudi Arabia) suggests that while remote work is supported, there might be reasons for local presence, such as client meetings, team retreats, or compliance. The emphasis on digital collaboration tools is standard for remote roles in the tech industry.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Applications will be reviewed using an AI-powered matching process by Jobgether to identify top candidates based on core requirements.

• Shortlisting: The shortlisted candidates' profiles will be shared directly with the hiring company.

• Hiring Company Assessment: The partner company will manage all subsequent steps, which typically include:

  • Hiring Manager Interview: Discussion of experience, role fit, and understanding of the product.
  • Portfolio Review/Presentation: A critical step where candidates present their case studies, demonstrating their design process, problem-solving skills, and impact.
  • Design Challenge/Exercise: A practical task to assess design thinking, problem-solving abilities, and Figma proficiency in a relevant scenario.
  • Cross-functional Team Interviews: Meetings with product managers, engineers, or other designers to assess collaboration skills and cultural fit.
  • Final Interview: Potentially with senior leadership.

Portfolio Review Tips:

• Structure Your Case Studies: For each case study, clearly outline the problem statement, your specific role and responsibilities, the research and design process undertaken, key decisions made, challenges overcome, and the measurable outcomes or impact.

• Highlight Process & Rationale: Don't just show final screens; explain why you made certain design decisions. Detail your thought process, user research findings, and how you iterated based on feedback or constraints.

• Showcase Figma Mastery: Be prepared to discuss your Figma workflow, including component usage, auto layout, variants, and prototyping techniques. If possible, have a live demo or interactive prototype ready.

• Focus on Enterprise & AI: Tailor your presentation to highlight experience with complex workflows, enterprise software, and any exposure to AI-driven products or customer support tools.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved task completion time, reduced error rates, increased user adoption).

Challenge Preparation:

• Understand the Context: If given a design challenge, first ensure you fully understand the problem, the target users (service representatives), and the goals of the AI-enabled support platform.

• Think Aloud: During the challenge, articulate your thought process. Explain your assumptions, design choices, and how you'd approach solving the problem.

• Focus on Process: Demonstrate your problem-solving methodology. It's often more about how you approach the problem than delivering a perfect final solution within a limited time.

• Consider Edge Cases: For complex workflows, think about error states, loading times, and other edge cases that need to be addressed.

📝 Enhancement Note: The application process clearly outlines a multi-stage approach, with Jobgether handling the initial AI screening. The partner company then takes over, with a strong emphasis on portfolio presentation and a potential design challenge. Candidates should prepare to articulate their design process, demonstrate Figma proficiency, and highlight relevant experience with enterprise, AI, and complex workflows.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly stated as a requirement with "advanced proficiency." Candidates must be comfortable with its full suite of features, including components, auto layout, variants, prototyping, and collaborative editing.

• Design Systems: Experience working with and contributing to design systems is essential for ensuring consistency and scalability in enterprise environments.

• Prototyping Tools: While Figma is mentioned, familiarity with other prototyping tools might be beneficial, though not explicitly required.

Analytics & Reporting:

• While not specified for the UX Designer, a strong understanding of how user behavior is tracked and analyzed is beneficial. This could include familiarity with:
  • Analytics Platforms: Tools like Google Analytics, Mixpanel, Amplitude for understanding user engagement and feature usage.
  • User Feedback Tools: Platforms for collecting and analyzing user feedback.

CRM & Automation:

• CRM Systems: While the role isn't directly in CRM administration, understanding how customer support platforms interact with CRM systems (e.g., Salesforce, HubSpot) can be advantageous for context.

• Workflow Automation Tools: Awareness of how automation impacts customer support workflows could be relevant.

📝 Enhancement Note: Figma is the cornerstone of the required toolset. The emphasis on "design systems" indicates a structured approach to design. While direct experience with analytics or CRM tools isn't mandated for this UX role, an understanding of how these systems function within the broader customer support ecosystem would be a significant advantage for contextualizing design decisions.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and solving user problems, ensuring that designs are intuitive, efficient, and accessible for service representatives.

• Collaboration: A strong emphasis on working effectively with cross-functional teams (product, engineering, content, business) to achieve shared goals.

• Craftsmanship & Quality: A dedication to producing high-fidelity, polished, and implementation-ready designs that meet high standards of quality and attention to detail.

• Adaptability & Agility: The ability to thrive in a fast-paced, evolving environment, responding to changing requirements and priorities with flexibility.

• Data-Driven Decision Making: Using insights from user feedback, analytics, and business requirements to inform design choices and measure impact.

• Continuous Improvement: A mindset focused on iterating and refining designs to enhance user experience and product effectiveness over time.

Collaboration Style:

• Cross-functional Integration: Actively engaging with other departments to ensure alignment and gather diverse perspectives, fostering a unified approach to product development.

• Open Communication: Encouraging transparent dialogue, constructive feedback, and the sharing of ideas and challenges among team members.

• Process-Oriented: Valuing structured approaches to design and development, including the use of design systems and clear documentation, to ensure efficiency and consistency.

• Knowledge Sharing: A culture that promotes sharing best practices, learnings, and insights to collectively elevate the team's capabilities.

📝 Enhancement Note: The culture appears to be geared towards a professional, collaborative, and results-oriented environment. The values align with best practices in modern UX design and Agile product development, emphasizing user needs, quality, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Creating intuitive user experiences for intricate workflows within an AI-enabled customer support platform, requiring careful consideration of numerous states and user needs.

• Balancing User Needs with Technical Constraints: Effectively translating user requirements into designs that are feasible within the technical architecture and development timelines.

• Maintaining Design Momentum: Ensuring design continuity and quality during critical product transition phases, where systems are evolving.

• AI Integration: Designing interfaces that effectively leverage AI capabilities while remaining transparent and user-friendly for service representatives.

• Remote Collaboration: Maintaining strong communication and collaboration with distributed team members and stakeholders.

Learning & Development Opportunities:

• Advanced UX Skills: Deepen expertise in areas like AI UX, complex workflow design, or specific industry applications.

• Design System Contribution: Take on more responsibility in evolving and managing the company's design system.

• Cross-functional Exposure: Gain deeper insights into product management, engineering, and business strategy through close collaboration.

• Mentorship: Potentially mentor junior designers and contribute to the growth of the design team.

• Industry Trends: Stay abreast of advancements in AI, UX research, and enterprise software design through workshops, conferences, and self-study.

📝 Enhancement Note: The challenges are typical for senior roles in innovative tech companies, focusing on complexity, AI, and team dynamics. The growth opportunities are framed around skill enhancement, leadership potential, and expanding one's understanding of the broader product development lifecycle.

💡 Interview Preparation

Strategy Questions:

• Design Philosophy & Process: "Describe your approach to designing for complex operational workflows. How do you ensure usability and efficiency for users in high-pressure environments?" (Prepare to discuss user-centered design, iterative processes, and specific methodologies).

• Figma Proficiency: "Walk us through a complex component or auto layout setup you created in Figma. How did you ensure it was reusable and scalable within a design system?" (Be ready to demo or describe intricate Figma usage).

• AI & Enterprise Experience: "Describe your experience designing for AI-driven products or enterprise-level software. What were the unique challenges, and how did you address them?" (Highlight any relevant case studies).

• Collaboration & Communication: "How do you handle design disagreements with engineers or product managers? Can you provide an example of a time you influenced a product decision through your UX expertise?" (Prepare specific examples showcasing conflict resolution and persuasive communication).

Company & Culture Questions:

• "What interests you about designing for an AI-enabled customer support platform?" (Research the company's mission and the specific challenges of AI in customer service).

• "How do you contribute to a collaborative and knowledge-sharing team culture, especially in a remote setting?" (Think about your proactive communication and team-building efforts).

• "How do you stay updated on the latest trends in UX design and AI?" (Showcase your commitment to continuous learning). Portfolio Presentation Strategy:

• Tell a Story: Structure your case studies as narratives, guiding the interviewer through the problem, your solution, and the impact.

• Focus on "Why": Explain the rationale behind your design decisions, linking them back to user needs, business goals, and technical considerations.

• Demonstrate Figma Skills: Prepare to show specific examples of your Figma work, highlighting advanced features like auto layout, components, and interactive prototypes.

• Quantify Results: Use data and metrics to illustrate the success of your projects, demonstrating tangible value.

• Address the Role's Context: Emphasize projects that involved complex workflows, enterprise software, or AI/automation elements, aligning your experience with the job requirements.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skills but also strategic thinking, problem-solving abilities, and strong communication within a collaborative, enterprise context. The emphasis on Figma and AI-driven products means specific examples in these areas are crucial.

📌 Application Steps

To apply for this UX Designer Senior position:

• Submit your application through the provided Jobgether link.

• Portfolio Customization: Tailor your portfolio to highlight 2-3 strong case studies that best demonstrate your experience with complex workflows, enterprise software, AI-driven products, and Figma proficiency. Ensure each case study clearly outlines the problem, your process, your role, and the impact.

• Resume Optimization: Ensure your resume clearly states your years of experience (3-5+), advanced Figma skills, and any relevant experience with AI, enterprise solutions, or customer support platforms. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, explaining your rationale, and preparing specific examples for behavioral and situational questions. Rehearse your portfolio presentation, focusing on clarity, storytelling, and demonstrating your Figma mastery.

• Company Research: While the partner company is not directly named, research Jobgether's platform and the general landscape of AI-enabled customer support solutions to gain context and demonstrate your interest and understanding.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.