UX Designer Senior

📍 Job Overview

Job Title: UX Designer Senior

Company: Jobgether (Partner Company)

Location: Switzerland

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-06-08

Experience Level: Mid-Senior Level (3-5+ years)

Remote Status: Remote OK (with preference for Switzerland-based candidates)

🚀 Role Summary

• Shape and refine the end-to-end user experience for an AI-enabled customer support platform, focusing on complex operational environments.

• Transform evolving product requirements into high-fidelity, implementation-ready designs that guide engineering and product delivery.

• Design intuitive, efficient, and accessible workflows that support real-world decision-making at scale.

• Collaborate closely with product, content, business, and technical teams to ensure design continuity and usability during critical product transitions.

• Drive design momentum through strong ownership and clarity in ambiguous requirements, focusing on craft, systems thinking, and execution quality.

📝 Enhancement Note: This role is listed by Jobgether on behalf of a partner company. All applications and subsequent steps are managed by the partner company. The role emphasizes hands-on design within a fast-moving, collaborative environment, requiring a strong ability to deliver production-ready assets for complex enterprise software. The target candidate must be comfortable with ambiguity and possess a strong systems-thinking approach.

📈 Primary Responsibilities

• Design high-fidelity user interfaces, prototypes, and comprehensive UX documentation using Figma for enterprise-grade, AI-enabled support tools.

• Define and meticulously refine end-to-end user journeys, encompassing detailed workflows, nuanced interaction patterns, edge cases, and critical system states.

• Actively collaborate with product managers, engineers, content strategists, and business stakeholders to translate complex requirements into structured, scalable design solutions.

• Produce clear and detailed documentation of design decisions, screen behaviors, and interaction logic to ensure accurate implementation by the engineering team.

• Work within and actively contribute to established design systems, championing consistency and reusability in UX patterns across the platform.

• Iterate on designs based on constructive feedback, technical constraints, business objectives, and essential usability considerations.

• Support Agile delivery cycles by actively participating in sprint reviews, backlog refinement sessions, and providing ongoing design adjustments as needed.

• Champion and embed accessibility and human-centered design principles throughout the entire design lifecycle to ensure inclusive and user-friendly experiences.

📝 Enhancement Note: The responsibilities highlight a need for detailed documentation and close collaboration with engineering, common in roles requiring precise implementation of complex enterprise software. The emphasis on design systems and Agile support indicates a structured product development process.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field is typically expected for senior UX roles. Equivalent practical experience will also be considered.

Experience: 3-5+ years of dedicated experience in User Experience (UX) or Product Design, with a demonstrable history of delivering high-fidelity, implementation-ready design work for complex applications.

Required Skills:

• Advanced proficiency in Figma, including deep understanding and application of components, auto layout, responsive design techniques, variants, and interactive prototyping.

• Proven experience designing complex workflows, enterprise-level tools, or sophisticated service-oriented applications.

• Strong ability to translate abstract business and technical requirements into clear, actionable, and user-centric design solutions.

• Demonstrated experience working within and contributing to established design systems, creating and maintaining reusable UX patterns.

• Familiarity and practical experience in designing for multi-state interfaces, including robust handling of error states, loading indicators, and various edge cases.

• Excellent collaboration and communication skills, with a proven ability to work effectively across diverse cross-functional teams.

• Ability to thrive and adapt in Agile development environments characterized by shifting priorities and iterative development cycles.

• Strong understanding of accessibility standards (e.g., WCAG) and human-centered design principles. Preferred Skills:

• Experience designing for AI-driven products, customer support tools, or interfaces for AI assistants/chatbots.

• Exposure to or experience within regulated industries such as healthcare or insurance, understanding their unique design and compliance needs.

• Experience with user research methodologies and incorporating user feedback into the design process.

• Familiarity with front-end development concepts (HTML, CSS, JavaScript) to better understand technical constraints and implementation details.

📝 Enhancement Note: The experience requirements are specific, emphasizing advanced Figma skills and experience with complex enterprise tools. The "bonus" points for AI and regulated industries suggest a strategic focus for the partner company's product.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating the end-to-end UX design process for complex digital products, preferably enterprise or AI-driven applications.

• Highlight your proficiency in Figma, including examples of component libraries, auto layout usage, responsive design implementation, and interactive prototypes.

• Provide clear documentation of user journeys, workflow designs, and interaction logic for at least one complex system.

• Demonstrate how you translated business requirements and technical constraints into effective UX solutions, emphasizing problem-solving and decision-making.

• Include examples of contributions to or creation of design systems, showcasing consistency and scalability. Process Documentation:

• Present detailed case studies that outline your approach to understanding user needs and business goals.

• Illustrate your workflow design process, from initial concept to high-fidelity mockups and prototypes, including iterations based on feedback.

• Showcase how you documented design specifications and interaction logic to facilitate seamless implementation by engineering teams within an Agile framework.

• Include examples of how you ensured accessibility and human-centered design principles were integrated into your design processes.

📝 Enhancement Note: A strong portfolio is critical for this role. It should not just present visual designs but also articulate the thought process, problem-solving, and systematic approach taken to deliver implementation-ready assets for complex systems.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Designer in Switzerland with 3-5+ years of experience, the estimated annual salary range is CHF 110,000 - CHF 140,000. This range accounts for the high cost of living in Switzerland, the specialized nature of AI-enabled enterprise tools, and the senior level of the role.

Benefits:

• Competitive Compensation Package: Aligned with demonstrated experience and market standards for senior UX talent in Switzerland.

• Remote-friendly Work Model: Flexibility to work remotely, with potential requirements for occasional in-person collaboration or client meetings within Switzerland.

• Opportunity to Work on Cutting-edge AI-enabled Product Experiences: Engage with advanced AI technology and shape the future of customer support platforms.

• Collaborative, Cross-functional Environment: Work alongside product managers, engineers, and other designers in a supportive and innovative setting.

• Exposure to Enterprise-scale Systems: Gain valuable experience designing for complex, large-scale enterprise software solutions.

• Professional Growth Opportunities: Access challenging, high-impact projects that foster skill development and career advancement.

• Inclusive and Knowledge-Sharing Team Culture: Be part of a team that values collaboration, continuous learning, and mutual support.

Working Hours: Standard full-time working hours are expected, typically around 40 hours per week. The remote-friendly model offers flexibility in scheduling, but core hours may be established for team collaboration and meetings.

📝 Enhancement Note: Salary is an estimate based on Swiss market data for senior design roles. The benefits list is directly from the provided input, emphasizing professional development and exposure to advanced technology.

🎯 Team & Company Context

🏢 Company Culture

Industry: The partner company operates within the Software and Technology sector, specifically focusing on AI-enabled customer support platforms. This places them at the intersection of Artificial Intelligence, SaaS, and Enterprise Software solutions, serving complex operational environments.

Company Size: While not explicitly stated, the mention of "partner company" and the need for a Senior UX Designer suggests a growth-stage or established company with a dedicated product development team, likely ranging from 50-500 employees. This size often implies a balance between structured processes and agile flexibility.

Founded: The founding date is not provided. However, the focus on AI-enabled platforms suggests a relatively modern company or a company that has significantly evolved its offerings to incorporate AI.

Team Structure:

• The UX Designer will be part of the product and design team, working closely with Product Management and Engineering.

• The reporting structure likely places the Senior UX Designer under a Head of Product, Design Lead, or UX Manager.

• Cross-functional collaboration is a key aspect, involving regular interaction with engineers, product managers, content strategists, and potentially business stakeholders. Methodology:

• Data Analysis & Insights: Designs are expected to be informed by user data, analytics, and potentially AI-driven insights to optimize workflows and user experiences.

• Workflow Planning & Optimization: A core function will be to map, design, and continuously improve complex operational workflows for efficiency and usability.

• Automation & Efficiency Practices: The role is intrinsically linked to an AI platform, suggesting a focus on leveraging technology for automation and enhancing operational efficiency for support representatives.

Company Website: The partner company's website is not directly provided, but Jobgether's website is https://jobgether.com/.

📝 Enhancement Note: The partner company is positioned in a high-growth tech area (AI for enterprise support). The culture is described as fast-moving, collaborative, and focused on execution quality, typical of tech companies in a growth or product evolution phase.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer position, indicating a mid-to-advanced career stage. It requires not only strong design execution skills but also the ability to think systemically, mentor junior designers (if applicable), and contribute strategically to product direction within the UX domain. The role demands ownership and the ability to operate with a high degree of autonomy.

Reporting Structure: The Senior UX Designer will likely report to a Design Lead, Head of Product, or similar senior role, working within a product team that includes Product Managers and Software Engineers. This structure facilitates direct collaboration on product development initiatives.

Operations Impact: The role's direct impact is on the usability, efficiency, and effectiveness of an AI-enabled customer support platform. By designing intuitive workflows, the Senior UX Designer will enable customer service representatives to handle complex tasks more efficiently, reduce errors, improve customer satisfaction, and ultimately contribute to the operational success and scalability of the partner company's clients.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in designing for complex enterprise systems, AI-driven interfaces, and specialized industry needs (e.g., healthcare, insurance).

• Leadership Potential: Opportunity to take on more complex projects, lead design initiatives, potentially mentor junior designers, and influence product strategy from a UX perspective.

• Specialization: Develop a niche in AI UX, enterprise software design, or human-centered AI principles.

• Cross-functional Exposure: Gain broader understanding of product management, engineering challenges, and business objectives, fostering a holistic product development perspective.

📝 Enhancement Note: The "Operations Impact" section is framed to align with the user's request to focus on operations roles, interpreting the UX role's impact through the lens of operational efficiency and effectiveness for the end-users of the software (customer support reps).

🌐 Work Environment

Office Type: The role is advertised as "Remote OK" with a primary location in Switzerland. This suggests a hybrid or fully remote setup, with the possibility of occasional team or client meetings at a physical office location, likely within Switzerland. The partner company might offer co-working spaces or a central office for collaboration.

Office Location(s): While the role is remote-friendly, candidates are ideally based in Switzerland. Specific office locations for the partner company are not detailed but would likely be in major Swiss business hubs if a physical space is utilized.

Workspace Context:

• Collaborative Environment: Despite being remote-friendly, the emphasis on collaboration suggests opportunities for virtual team syncs, design reviews, and cross-functional discussions using digital tools.

• Tools & Technology: A modern tech stack is implied, with Figma as the primary design tool. Access to collaboration platforms (e.g., Slack, Teams) and project management software (e.g., Jira) is expected.

• Team Interaction: Regular interaction with product managers and engineers will be facilitated through virtual meetings, design critiques, and potentially shared digital whiteboards or collaboration spaces.

Work Schedule: Full-time employment is standard. The remote nature allows for flexibility in daily scheduling, provided that team collaboration needs and project deadlines are met. Core hours for meetings and synchronous collaboration will likely be established to accommodate different time zones within Switzerland.

📝 Enhancement Note: The "Work Environment" is interpreted through the lens of a remote-first or hybrid setup common in tech, with a specific nod to the Swiss location and potential need for occasional physical presence.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (Jobgether/Partner): An AI-powered matching process by Jobgether, followed by a review by the partner company's hiring team to assess core fit.

• Portfolio Review & Initial Interview: Candidates will likely present their portfolio, focusing on 2-3 key case studies that demonstrate their senior-level UX design skills, problem-solving approach, and experience with complex systems. This will be followed by an interview with the hiring manager or design lead.

• Skills Assessment/Design Challenge: A practical design exercise or case study may be given to assess real-world problem-solving, design thinking, Figma proficiency, and ability to translate requirements into actionable designs. This might involve designing a specific workflow or feature.

• Cross-functional Interviews: Interviews with Product Managers and/or Engineers to evaluate collaboration style, communication, and ability to work within an Agile development process.

• Final Interview/Cultural Fit: A discussion with senior leadership or key stakeholders to assess cultural alignment, strategic thinking, and overall fit with the company's values and mission.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your experience with complex workflows, enterprise software, and ideally, AI-driven products. Clearly articulate the problem, your role, the process, the solution, and the impact.

• Detail Your Process: For each case study, walk through your methodology: user research, ideation, wireframing, prototyping, testing, iteration, and final design. Emphasize how you handled ambiguity and constraints.

• Highlight Figma Mastery: Demonstrate your advanced Figma skills through examples of complex component systems, auto layout, responsive design, and interactive prototypes. Show, don't just tell.

• Quantify Impact: Where possible, use metrics to demonstrate the success of your designs (e.g., improved task completion time, reduced error rates, increased user satisfaction). If direct metrics are unavailable, discuss anticipated impact based on design principles.

• Tailor to the Role: Emphasize aspects of your work that align with AI-enabled platforms, customer support tools, and enterprise-level challenges.

Challenge Preparation:

• Understand the Context: Anticipate challenges related to designing for complex operational workflows, integrating AI features, and ensuring usability for support representatives.

• Structure Your Approach: For a design challenge, outline your understanding of the problem, assumptions made, research/discovery phase, ideation process, proposed solution, and how you would measure success.

• Focus on Process: Demonstrate your systematic approach to problem-solving and design, rather than just presenting a final UI. Explain your rationale behind key design decisions.

• Communication is Key: Be prepared to articulate your thought process clearly and concisely, and be open to feedback and discussion during the exercise.

📝 Enhancement Note: The interview process is structured to assess not only design skills but also collaboration, strategic thinking, and adaptability within a tech product development environment. The portfolio is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool. Advanced proficiency is a must, covering components, auto layout, variants, prototyping, and collaborative features.

• Prototyping Tools: Figma's native prototyping capabilities are essential. Experience with other tools like InVision or Adobe XD might be beneficial but Figma is primary.

• Design System Tools: Familiarity with creating, maintaining, and utilizing design systems. This includes understanding component libraries and style guides.

Analytics & Reporting:

• While not a primary data analyst role, understanding how to interpret user analytics (e.g., from tools like Mixpanel, Amplitude, Google Analytics) to inform design decisions is valuable.

• Familiarity with UX research tools and methods for gathering qualitative feedback and usability testing. CRM & Automation:

• While direct CRM management isn't the focus, understanding the context of customer support platforms implies familiarity with CRM concepts and how support tools integrate with them.

• Experience designing interfaces for AI-driven automation and workflow management tools is highly relevant.

📝 Enhancement Note: The technology stack is heavily centered around Figma and design system principles. The emphasis is on design execution and system thinking rather than deep analytics or CRM administration.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of end-users (customer support representatives) by designing intuitive and efficient experiences.

• Collaboration & Transparency: Open communication, knowledge sharing, and collaborative problem-solving across product, engineering, and business teams.

• Data-Driven Design: Utilizing data, user feedback, and analytics to inform design decisions and measure impact.

• Efficiency & Scalability: Designing solutions that are not only user-friendly but also scalable and contribute to the overall operational efficiency of the platform and its users.

• Craftsmanship & Quality: A dedication to high-quality design execution, attention to detail, and producing polished, implementation-ready assets.

Collaboration Style:

• Cross-functional Integration: Active participation in cross-functional teams, working closely with Product Managers to align on strategy and Engineers to ensure feasibility and accurate implementation.

• Iterative Feedback Culture: A willingness to share work early and often, provide constructive feedback, and receive feedback openly to refine designs.

• Knowledge Sharing: Encouraging the sharing of best practices, design patterns, and learnings within the design and product teams.

📝 Enhancement Note: The culture emphasizes a blend of user advocacy, technical execution, and collaborative problem-solving, typical of product-focused tech companies.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Translating intricate, multi-step operational workflows within an AI-enabled support system into simple, intuitive user experiences.

• Ambiguity & Evolving Requirements: Navigating a fast-paced environment with potentially shifting priorities and ambiguous product requirements, requiring strong problem-solving and clarity-driving skills.

• Maintaining Design Momentum: Ensuring design continuity and usability during critical product transition phases, requiring meticulous documentation and stakeholder alignment.

• Balancing User Needs with Technical Constraints: Integrating AI capabilities and complex business logic while ensuring a seamless and accessible user experience.

Learning & Development Opportunities:

• Advanced AI UX Design: Deepen expertise in designing for AI-powered applications and understanding the unique challenges and opportunities of human-AI interaction in operational contexts.

• Enterprise System Design: Gain extensive experience with the intricacies of designing for large-scale, enterprise-level software solutions.

• Design System Contribution: Play a key role in evolving and expanding the company's design system, influencing its future direction and adoption.

• Cross-Functional Acumen: Develop a deeper understanding of product management, software engineering, and business strategy through close collaboration.

📝 Enhancement Note: The challenges are framed around the complexities of the specific product domain (AI, enterprise support) and the dynamic nature of tech product development. Growth opportunities focus on specialization and expanding influence.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex workflow for an enterprise application. What was your process, what challenges did you face, and how did you ensure it was user-friendly and implementable?" (Focus on process, problem-solving, and implementation readiness.)

• "How do you approach translating ambiguous product requirements into concrete design solutions? Can you provide an example?" (Demonstrate your ability to bring clarity and structure to uncertainty.)

• "Walk me through how you've contributed to or built a design system. What are the key principles, and how do you ensure its adoption and maintenance?" (Showcase your understanding of systems thinking and scalability.) Company & Culture Questions:

• "What interests you specifically about designing for AI-enabled customer support platforms?" (Show your research and genuine interest in the domain.)

• "How do you collaborate with product managers and engineers in an Agile environment? How do you handle disagreements or conflicting priorities?" (Assess your teamwork and communication skills.)

• "How do you ensure your designs are accessible and follow human-centered design principles, especially when dealing with complex technical requirements?" (Highlight your commitment to inclusive design.) Portfolio Presentation Strategy:

• Tell a Story: For each case study, structure your presentation as a narrative: problem statement, your role and responsibilities, design process, key decisions and rationale, challenges overcome, final solution, and measurable impact.

• Show, Don't Just Tell: Use visuals effectively to illustrate your design process and final outcomes. Showcase your Figma skills directly if possible (e.g., by sharing your screen and navigating a Figma file).

• Focus on Impact: Clearly articulate the "why" behind your design choices and the value they delivered, whether through user satisfaction, efficiency gains, or achieving business objectives.

• Be Prepared for Questions: Anticipate questions about specific design decisions, trade-offs made, and alternative solutions considered.

📝 Enhancement Note: Interview preparation should focus on demonstrating senior-level thinking, process, and the ability to deliver practical, high-quality designs for complex systems, aligning with the role's core requirements.

📌 Application Steps

To apply for this UX Designer Senior position:

• Submit your application through the provided Jobgether application link.

• Portfolio Customization: Ensure your portfolio prominently features 2-3 detailed case studies showcasing your experience with complex enterprise workflows, AI-driven products, and advanced Figma skills. Tailor your case study selection to highlight projects that align with the "AI-enabled customer support platform" context.

• Resume Optimization: Craft a resume that clearly articulates your 3-5+ years of relevant experience, highlights advanced Figma proficiency, and uses keywords such as "UX Design," "Product Design," "Enterprise UX," "Design Systems," "Figma," "Prototyping," and "AI-driven products." Quantify achievements where possible.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on storytelling, process explanation, and demonstrating how you translated requirements into high-fidelity, implementation-ready designs. Prepare to discuss your approach to complex workflows and working in Agile environments.

• Company Research: While Jobgether is the platform, research the type of company the partner might be – likely a growth-stage B2B SaaS company in the AI/Customer Support space. Understand potential market challenges and opportunities for such companies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization (the partner company managed by Jobgether) before making application decisions.