UX Designer Senior

📍 Job Overview

Job Title: UX Designer Senior

Company: Jobgether (for a partner company)

Location: Mexico

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: June 08, 2026

Experience Level: Mid-Senior Level (3-5+ years)

Remote Status: Remote OK (with potential for on-site collaboration)

🚀 Role Summary

• Focuses on the end-to-end user experience for an AI-enabled customer support platform, specifically for service representatives in complex operational environments.

• Requires transforming evolving product requirements into high-fidelity, implementation-ready designs that guide engineering and product delivery.

• Involves close collaboration with product, content, business, and technical teams to design intuitive, efficient, and accessible workflows.

• Demands strong ownership and the ability to bring clarity to ambiguous requirements in a fast-moving, collaborative environment.

• Plays a key role in maintaining design momentum during a critical product transition phase, ensuring continuity and usability.

• This is a hands-on role where craft, systems thinking, and execution quality directly impact product success.

📝 Enhancement Note: While the role is listed as "UX Designer Senior," the description emphasizes hands-on design work and collaboration within a product lifecycle, aligning with typical Senior Product Designer responsibilities. The focus on an AI-enabled customer support platform suggests a need for deep understanding of complex operational workflows and user needs within enterprise environments.

📈 Primary Responsibilities

• Design high-fidelity user interfaces, interactive prototypes, and comprehensive UX documentation using Figma for enterprise-grade, AI-enabled support tools.

• Define and meticulously refine end-to-end user journeys, encompassing detailed workflows, interaction patterns, edge case handling, and system states.

• Collaborate proactively with product managers, engineers, content strategists, and business stakeholders to translate intricate requirements into structured, scalable design solutions.

• Create detailed documentation of design decisions, screen behaviors, and interaction logic to ensure accurate and efficient implementation by the engineering team.

• Actively contribute to and maintain established design systems, ensuring consistency, scalability, and reusability of UX patterns across the platform.

• Iterate on designs based on valuable feedback from user testing, technical constraints, and evolving business requirements to optimize the user experience.

• Support Agile delivery cycles through active participation in sprint planning, backlog refinement sessions, design reviews, and ongoing design adjustments.

• Champion and embed accessibility (WCAG) and human-centered design principles throughout the entire design process, ensuring all experiences are inclusive and user-friendly.

• Support the transition phase of the product by ensuring design continuity and usability across evolving systems, minimizing disruption for end-users.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on the practical execution of design, from high-fidelity mockups to detailed documentation, crucial for an enterprise product. The mention of "AI-enabled customer support platform" and "complex operational environments" implies a need for designing for efficiency, data visualization, and potentially complex decision-making support for users.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Interaction Design, Human-Computer Interaction (HCI), Graphic Design, or a related field is often preferred for senior design roles. Equivalent practical experience will be strongly considered.

Experience: 3–5+ years of dedicated experience in UX or Product Design, with a proven track record of successfully delivering high-fidelity, implementation-ready design work for complex products.

Required Skills:

• Advanced proficiency in Figma, including mastery of components, auto layout, responsive design techniques, variants, and complex prototyping capabilities.

• Demonstrated experience designing complex workflows, enterprise-level tools, or service-oriented applications that require a deep understanding of user tasks and system interactions.

• Strong ability to translate abstract business objectives and technical requirements into clear, user-centered design solutions that address specific pain points.

• Proven experience working within established design systems and a commitment to contributing to and expanding reusable UX patterns and components.

• Familiarity with designing multi-state interfaces, effectively accounting for and visually representing various states such as error conditions, loading sequences, and unique edge cases.

• Excellent collaboration and communication skills, with the ability to articulate design rationale and work effectively with cross-functional teams (product, engineering, content, QA).

• Ability to thrive and adapt in Agile development environments characterized by shifting priorities and iterative development cycles.

• Strong understanding of accessibility standards (e.g., WCAG) and experience applying them to design solutions.

• Experience in human-centered design methodologies, ensuring user needs are at the forefront of the design process. Preferred Skills:

• Experience designing for AI-driven products, particularly customer support tools, virtual assistants, or chatbot interfaces, demonstrating an understanding of AI interaction paradigms.

• Exposure to or experience designing for regulated industries such as healthcare or insurance, which often involves stricter compliance and usability requirements.

• Familiarity with user research methodologies and the ability to integrate user feedback into the design process.

• Understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate better collaboration with engineers and understand technical feasibility.

📝 Enhancement Note: The requirement for "advanced proficiency in Figma" suggests the company relies heavily on this tool for its design workflow and design system management. The "bonus" points for AI and regulated industries indicate a strategic focus for the partner company, and candidates with this experience will have a distinct advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 detailed case studies demonstrating end-to-end UX design process for complex digital products or enterprise software.

• Highlight projects that involved translating intricate requirements into intuitive and efficient user workflows, ideally for operational or support environments.

• Include examples of how you contributed to or utilized design systems, emphasizing consistency, scalability, and component-based design.

• Provide clear visual examples of high-fidelity mockups, interactive prototypes, and any UX documentation created (e.g., user flows, wireframes, state diagrams).

• Demonstrate proficiency in Figma, showcasing its advanced features like auto layout, components, and variants within your work samples. Process Documentation:

• Present a clear and structured design process, detailing your approach from initial problem definition and user research through to final design delivery and iteration.

• Illustrate how you collaborate with product managers, engineers, and other stakeholders throughout the design lifecycle, including your methods for gathering requirements and feedback.

• Detail your experience with documenting design specifications, interaction logic, and screen behaviors to ensure accurate implementation by development teams.

• Showcase how you approach iteration and refinement based on user feedback, technical constraints, and performance metrics.

📝 Enhancement Note: For a senior UX role, the portfolio is paramount. It needs to demonstrate not just aesthetic skill but a robust process for tackling complex problems, collaborating effectively, and delivering production-ready assets. The emphasis on "implementation-ready" and "documentation" is critical for this role.

💵 Compensation & Benefits

Salary Range: Based on industry standards for a Senior UX Designer in Mexico with 3-5+ years of experience and remote capabilities, a competitive annual salary range could be estimated between MXN $600,000 to MXN $950,000. This estimate considers the cost of living in Mexico, the demand for senior design talent, and the nature of working with an AI-enabled enterprise platform.

Benefits:

• Competitive compensation package: Aligned with experience and market standards, reflecting the senior nature of the role and specialized skills.

• Remote-friendly work model: Offers flexibility, with the potential for remote work within Mexico, allowing for better work-life integration.

• Opportunity to work on cutting-edge AI-enabled product experiences: Exposure to innovative technologies and challenging design problems in the AI and customer support space.

• Collaborative, cross-functional environment: Work alongside talented product managers, engineers, and designers in a supportive and integrated team setting.

• Exposure to enterprise-scale systems and complex UX challenges: Deep dive into the intricacies of designing for large-scale, mission-critical applications.

• Professional growth opportunities: Access to challenging, high-impact projects that foster skill development and career advancement.

• Inclusive and knowledge-sharing team culture: A workplace that values diverse perspectives and encourages continuous learning and collaboration.

Working Hours: Approximately 40 hours per week, typical for a full-time position. The remote-friendly model suggests potential flexibility in daily scheduling, though core collaboration hours will likely be established to accommodate cross-functional team needs.

📝 Enhancement Note: The salary range is an estimation based on typical senior UX designer compensation in Mexico for roles with significant responsibilities. Actual compensation will be determined by the partner company based on the candidate's specific qualifications, experience, and negotiation. The benefits listed are directly extracted from the job description, highlighting the attractive aspects for potential candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: The partner company operates within the broader technology sector, focusing on AI-enabled customer support platforms. This places them at the intersection of Artificial Intelligence, Software as a Service (SaaS), and Customer Relationship Management (CRM) technologies. The market is characterized by rapid innovation, a strong emphasis on data-driven insights, and a competitive landscape for delivering efficient and intelligent solutions to businesses.

Company Size: The description notes that Jobgether is a platform and that the partner company manages applications. Without direct information on the partner company's size, we can infer it's likely a mid-sized to larger tech company given the focus on enterprise-grade AI platforms and the need for a senior-level designer. This implies a structured environment with established processes but also room for impact and influence.

Founded: The founding date of the partner company is not provided. However, the context of an "AI-enabled customer support platform" suggests a company that is likely established in the last 5-10 years, a period of significant growth for AI technologies.

Team Structure:

• The UX Designer Senior will likely be part of a Product team, working closely with Product Managers, other Designers (potentially UX Researchers or UI Designers), and Software Engineers.

• The reporting structure would typically involve reporting to a Design Lead, UX Manager, or Head of Product/Design.

• Cross-functional collaboration is a cornerstone of this role, requiring constant interaction with engineering for implementation feasibility, product for requirements definition, and potentially content strategists for user-facing copy. Methodology:

• Data Analysis & Insights: Designs are expected to be informed by data, user feedback, and an understanding of the AI's capabilities and limitations.

• Workflow Planning & Optimization: The core of the role involves designing efficient, scalable workflows for complex operational tasks within an AI-driven environment.

• Automation & Efficiency Practices: The platform itself is AI-enabled to drive efficiency, so the design must reflect and support these goals, making processes smoother and more automated for support representatives.

Company Website: [Jobgether Website: https://jobgether.com/] (Note: This is the platform website, not the partner company's.)

📝 Enhancement Note: The description implies a partner company that is technologically advanced, focused on AI and enterprise solutions. The "fast-moving and collaborative" environment suggests a culture that values agility and teamwork. Candidates should be prepared to discuss their experience in similar tech-forward, product-centric organizations.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role within the Product Design function. It signifies a level of expertise and autonomy where the designer is expected to lead design efforts for significant product features or areas, mentor junior designers (if applicable), and contribute to the overall design strategy and process improvements. The role requires a deep understanding of user needs within complex operational contexts and the ability to translate these into actionable design solutions.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager, Head of Design, or a Director of Product. This structure provides guidance and strategic direction while allowing for significant independence in day-to-day design activities and project execution.

Operations Impact: The impact of this role is directly tied to the usability and efficiency of the AI-enabled customer support platform. By designing intuitive workflows and effective interfaces, the Senior UX Designer will empower service representatives to handle customer interactions more efficiently, accurately, and with greater satisfaction. This directly influences operational productivity, customer satisfaction, and potentially revenue for the partner company's clients.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in designing for AI-driven applications, complex enterprise workflows, and accessibility standards.

• Leadership Development: Potential to lead design initiatives, mentor junior designers, and contribute to establishing best practices within the design team.

• Specialization: Opportunity to become a subject matter expert in the AI customer support domain, a rapidly growing and high-demand area within tech.

• Career Progression: Potential to move into Lead UX Designer, Design Manager, or specialized roles focusing on AI interaction design or enterprise UX strategy.

📝 Enhancement Note: The "Senior" title implies expectations of leadership potential and the ability to drive projects with minimal supervision. The growth opportunities are framed within the context of specialized UX domains relevant to the partner company's focus.

🌐 Work Environment

Office Type: The job is listed as "Remote OK" and the description mentions a "remote-friendly work model." This suggests a primarily remote work setup. However, the phrase "flexibility depending on project and client needs" could imply occasional in-person collaboration or meetings might be required, though the primary mode is remote.

Office Location(s): The role is based in Mexico. While the specific office locations are not detailed, the remote nature means candidates can work from their preferred location within Mexico.

Workspace Context:

• Collaborative Environment: Despite being remote, the culture emphasizes collaboration. This means utilizing digital collaboration tools effectively for brainstorming, reviews, and feedback sessions.

• Operations Tools & Technology: Candidates will likely have access to and be expected to use standard design and collaboration software (e.g., Figma, Slack, Jira, Confluence). Specific AI tools used by the partner company's clients might also be part of the learning curve.

• Team Interaction: Remote team interaction will be facilitated through video conferencing, instant messaging, and project management platforms, requiring proactive communication and engagement.

Work Schedule: The standard working hours are approximately 40 hours per week. The remote arrangement offers flexibility, allowing individuals to structure their day to balance personal needs with team collaboration requirements. Adherence to core working hours for team meetings and cross-functional syncs will be necessary.

📝 Enhancement Note: The remote nature of the role is a key aspect. Candidates should be comfortable with asynchronous communication and proficient in using digital tools for collaboration. The mention of "project and client needs" might suggest that some flexibility or adaptability regarding working hours or occasional travel could be a factor, though this is not explicitly stated as a requirement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an AI-powered review by Jobgether to assess core requirements, followed by a review by the partner company's hiring team.

• Portfolio Review & Design Challenge: A critical step will be the presentation of your portfolio, focusing on case studies that demonstrate your process for designing complex workflows and enterprise tools. You may be asked to complete a design exercise or a take-home challenge related to the partner company's product domain.

• Interviews with Design & Product Teams: Expect interviews with fellow designers and product managers to assess your design thinking, collaboration skills, and understanding of user-centered design principles within an Agile framework.

• Final Interview: Potentially with a senior leader (e.g., Head of Product/Design) to discuss strategic fit, career aspirations, and overall cultural alignment.

Portfolio Review Tips:

• Curate Relevant Case Studies: Select 2-3 projects that best showcase your experience with complex enterprise workflows, AI-driven products, or similar operational support tools. Emphasize the problem, your process (research, ideation, iteration), your specific contributions, and the outcome.

• Figma Proficiency Showcase: Clearly demonstrate your advanced Figma skills, including auto layout, components, variants, and prototyping, within your case studies.

• Process Clarity: Articulate your design process clearly, highlighting how you translate requirements into actionable designs, collaborate with stakeholders, and document your work for implementation.

• Quantify Impact: Where possible, use metrics to demonstrate the impact of your designs on user efficiency, task completion rates, or user satisfaction.

• Address AI/Enterprise Context: If you have experience with AI products or enterprise software, explicitly call this out and explain the unique challenges and solutions involved.

Challenge Preparation:

• Understand the Product: Thoroughly research the partner company's AI-enabled customer support platform and its target users (service representatives).

• Practice Workflow Design: Be prepared to design a user flow or interface for a specific task within a customer support context. Focus on efficiency, clarity, and handling edge cases.

• Design System Thinking: Consider how your proposed solutions would integrate with or contribute to an existing design system, emphasizing consistency and scalability.

• Articulation: Practice explaining your design decisions clearly and concisely, justifying them based on user needs, business goals, and technical feasibility.

📝 Enhancement Note: The emphasis on "implementation-ready" designs and detailed documentation suggests that interviewers will be looking for a designer who can bridge the gap between conceptualization and actual product development, particularly within a structured enterprise environment.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Mandatory and advanced proficiency required for UI design, prototyping, component management, and design system development.

• Prototyping Tools (within Figma or standalone): For creating interactive prototypes to test user flows and gather feedback.

• Design System Management Tools/Platforms: Figma's capabilities will likely be leveraged, but familiarity with broader design system principles and implementation is key.

Analytics & Reporting:

• User Analytics Platforms (e.g., Mixpanel, Amplitude, Google Analytics): While not directly a design tool, understanding how to interpret user data and analytics to inform design decisions is crucial.

• A/B Testing Tools: Familiarity with how designs are tested and iterated upon based on performance data.

CRM & Automation:

• CRM Systems (e.g., Salesforce, HubSpot): Understanding the context of customer support operations where these systems are often integrated.

• Project Management Tools (e.g., Jira, Asana, Trello): Essential for tracking design tasks, sprints, and collaborating within Agile workflows.

• Collaboration Tools (e.g., Slack, Microsoft Teams): For daily communication and team coordination.

📝 Enhancement Note: The explicit mention of advanced Figma skills and the context of an AI-enabled platform suggest that candidates should be comfortable with modern design tooling and potentially exploring new interaction paradigms for AI interfaces.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A strong emphasis on using data, user research, and analytics to inform design choices and measure impact.

• Efficiency & Optimization: A core value is designing for efficiency, streamlining complex processes, and leveraging technology (like AI) to optimize user workflows.

• User-Centricity: A commitment to understanding and advocating for the end-user, ensuring that designs are intuitive, accessible, and meet real needs.

• Collaboration & Transparency: Valuing open communication, cross-functional teamwork, and sharing knowledge to collectively achieve product goals.

• Craftsmanship & Quality: A dedication to high-quality design execution, attention to detail, and creating polished, reliable user experiences.

Collaboration Style:

• Cross-functional Integration: The team likely operates with a high degree of integration between design, product management, and engineering. Designers are expected to be active participants in product discovery and development cycles.

• Iterative Feedback Culture: An environment where constructive feedback is regularly exchanged, and designs are iteratively refined based on input from various stakeholders and user testing.

• Knowledge Sharing: Practices that encourage sharing best practices, design patterns, and learnings across the team, potentially through design critiques, internal documentation, or workshops.

📝 Enhancement Note: The values suggest a pragmatic and results-oriented design team that balances user needs with business objectives and technical feasibility, particularly within the context of enterprise software and AI.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Complexity: Translating the capabilities and outputs of AI into intuitive and trustworthy user experiences for support representatives, especially in high-stakes operational environments.

• Balancing User Needs with System Constraints: Designing effective solutions within the limitations of existing enterprise systems, technical architectures, and the specific capabilities of the AI engine.

• Navigating Ambiguity: Working with evolving product requirements and potentially ambiguous stakeholder needs, requiring strong problem-solving and clarification skills.

• Maintaining Design Consistency: Ensuring a cohesive and consistent user experience across an evolving platform that may be undergoing significant transitions or feature additions.

Learning & Development Opportunities:

• Specialized AI Design: Gaining deep expertise in the nuances of designing user interfaces for AI-powered applications, including areas like explainability, trust, and human-AI collaboration.

• Enterprise UX Mastery: Developing a sophisticated understanding of the unique challenges and best practices for designing complex, mission-critical software used by large organizations.

• Cross-functional Acumen: Enhancing skills in collaborating with technical teams, product managers, and business stakeholders to drive product strategy and execution.

• Mentorship & Leadership: Opportunities to grow into a leadership role, guiding design direction, and potentially mentoring other designers.

📝 Enhancement Note: The challenges highlight the cutting-edge nature of the work, particularly concerning AI integration and enterprise-level product design. The growth opportunities are aligned with developing specialized skills in these high-demand areas.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex workflow with multiple states and edge cases. How did you approach it, and what was the outcome?" (Focus on process, documentation, and problem-solving.)

• "How do you collaborate with product managers and engineers to ensure your designs are both user-centered and technically feasible?" (Highlight communication, negotiation, and understanding of development constraints.)

• "Imagine you're designing an AI-powered feature for customer support agents. What are the key UX considerations you'd prioritize, especially regarding trust and explainability?" (Demonstrate understanding of AI UX principles and user adoption.) Company & Culture Questions:

• "What interests you about designing for AI-enabled customer support platforms specifically?" (Show research into the partner company's domain and your passion for it.)

• "How do you approach working in a fast-paced, Agile environment with shifting priorities?" (Emphasize adaptability, communication, and iterative design.)

• "How do you measure the success of your designs? Can you provide an example of how you've used data to iterate on a design?" (Focus on impact, metrics, and data-driven iteration.) Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the problem, your role and process, the challenges faced, the solutions you designed, and the impact/results.

• Highlight Figma Mastery: Verbally walk through how you used specific Figma features (auto layout, components, variants) to create efficient, scalable, and well-documented designs.

• Show, Don't Just Tell: Use clear visuals and interactive prototypes to demonstrate your designs. Be prepared to explain your design decisions and rationale at a granular level.

• Focus on Implementation Readiness: Emphasize how your deliverables were structured and documented to facilitate smooth handoff and implementation by the engineering team.

📝 Enhancement Note: Interviewers will be assessing not only design skills but also the candidate's ability to navigate complex technical environments, collaborate effectively, and deliver tangible, high-quality design solutions that drive business value.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on Lever.co.

• Customize Your Resume: Tailor your resume to highlight your 3-5+ years of experience in UX/Product Design, advanced Figma proficiency, and any experience with enterprise-level tools, AI products, or complex workflows. Use keywords from the job description.

• Prepare Your Portfolio: Select 2-3 strong case studies that showcase your end-to-end design process, Figma skills, and experience with enterprise/AI applications. Ensure it's well-organized and easily navigable.

• Practice Your Pitch: Rehearse presenting your portfolio, focusing on articulating your design process, decision-making, and the impact of your work. Be ready to discuss your experience with Agile methodologies and cross-functional collaboration.

• Research the Partner Company: While Jobgether is the platform, try to gather any available information about the partner company's product and mission to demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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