UX Designer - PCD

📍 Job Overview

Job Title: UX Designer - PCD

Company: Mercado Libre

Location: Bogotá, Colombia

Job Type: Full-time

Category: Product Design / User Experience Operations

Date Posted: 2026-04-16T17:28:15

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Drive end-to-end UX/UI design processes for innovative digital products, from initial research and discovery through to implementation and rigorous evaluation.

• Spearhead the collaboration with multidisciplinary teams to translate complex business objectives and user needs into intuitive and impactful digital solutions.

• Champion data-driven design methodologies, leveraging user research and analytics to inform iterative improvements and ensure optimal user experiences.

• Focus on enhancing user journeys within e-commerce and financial services platforms, ensuring scalability and adherence to best practices.

• Contribute to the continuous improvement of user experience through iterative design, usability testing, and feedback integration.

📝 Enhancement Note: This role is framed as a "UX Designer - PCD" (Product, Content, and Design). While the core is UX Design, the "PCD" designation, coupled with Mercado Libre's mission, suggests a strong emphasis on product strategy, user-centricity, and potentially content integration within the design process. The role requires a blend of creative design, strategic thinking, and technical proficiency to drive impactful product enhancements in the Latin American market.

📈 Primary Responsibilities

• Lead the full design lifecycle for digital products, encompassing user research, concept ideation, wireframing, prototyping, visual design, and usability testing.

• Collaborate closely with Product Managers, Engineers, and Data Analysts to define product requirements and deliver high-quality, user-centered solutions.

• Conduct in-depth user research and usability testing to gather insights, identify pain points, and validate design decisions.

• Iterate on designs based on user feedback, A/B testing results, and performance metrics to continuously enhance user experience and achieve business goals.

• Advocate for digital accessibility standards, ensuring products are inclusive and usable by a diverse range of users.

• Propose and implement innovative design solutions that improve user flows, increase engagement, and drive conversion rates within the e-commerce and financial services ecosystems.

• Stay abreast of emerging UX/UI trends, design tools, and technological advancements to maintain a competitive edge and introduce best practices.

• Contribute to the development and maintenance of design systems and style guides to ensure brand consistency and design efficiency across products.

• Effectively communicate design rationale and decisions to stakeholders, technical teams, and leadership through compelling presentations and documentation.

• Analyze user behavior data and product performance metrics to identify opportunities for design optimization and strategic product improvements.

📝 Enhancement Note: The responsibilities highlight a hands-on role requiring ownership of the design process. "Acompañar el proceso de diseño" implies guiding and managing, not just executing. The emphasis on "escalar sistemas innovadores y seguros" and "democratizar el comercio electrónico y los servicios financieros" points to a role that impacts large-scale platforms with significant user bases and a mission-driven approach.

🎓 Skills & Qualifications

Education:

Experience:

• 5-10 years of progressive experience in UX/UI design for complex digital products, with a strong portfolio demonstrating end-to-end design process ownership and execution.

Required Skills:

• UX/UI Design Expertise: Comprehensive understanding of user-centered design principles, interaction design, information architecture, and visual design.

• User Research & Testing: Proficient in various user research methodologies (qualitative and quantitative) and usability testing techniques.

• Prototyping & Wireframing: Advanced proficiency in creating low-fidelity wireframes and high-fidelity interactive prototypes.

• Design Tools: Mastery of industry-standard design and prototyping tools, specifically Figma, Sketch, and user behavior analytics tools like Hotjar.

• Data-Driven Design: Ability to leverage data, analytics (e.g., Tableau), and user feedback to inform design decisions and measure impact.

• Digital Accessibility: Strong knowledge of WCAG guidelines and best practices for creating accessible digital experiences.

• Collaboration & Communication: Excellent verbal and written communication skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams.

• Problem-Solving: Strong analytical and problem-solving skills, with a keen eye for detail and a passion for solving complex user challenges.

Preferred Skills:

• Experience with data visualization tools and concepts (Tableau indicated).

• Familiarity with agile development methodologies.

• Understanding of UX/UI trends in e-commerce and financial technology sectors.

• Experience working in large, dynamic tech organizations.

• Knowledge of AI/ML applications in product design.

📝 Enhancement Note: The requirement for "amplia experiencia en diseño UX/UI para productos digitales" and specific tool proficiencies (Figma, Sketch, Hotjar, Tableau) indicates a need for a seasoned designer. The emphasis on "alta calidad de ejecución visual y atención al detalle" suggests a high bar for visual design execution. The mention of "discusiones técnicas con equipos de desarrollo" implies a need for understanding technical constraints and possibilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 detailed case studies demonstrating a comprehensive understanding of the UX design process from problem definition to solution and impact.

• For each case study, clearly articulate the user problem, your role and contributions, the design process undertaken (research, ideation, prototyping, testing), key design decisions, and the measurable outcomes.

• Highlight projects that demonstrate experience with complex digital products, ideally within e-commerce or financial services.

• Include examples of user research, usability testing findings, and how they informed design iterations.

• Showcase proficiency in Figma and/or Sketch, with interactive prototypes that illustrate user flows and functionality.

Process Documentation:

• Ability to document design processes, user flows, and interaction specifications clearly and concisely for development teams.

• Experience in creating and maintaining design system components or style guides to ensure consistency and scalability.

• Demonstrate an understanding of iterative design processes and how to incorporate feedback loops effectively.

📝 Enhancement Note: For a UX Designer role at a company like Mercado Libre, a robust portfolio is paramount. It should not just show final designs but the process behind them. Emphasis should be placed on how research and data led to design decisions and, crucially, on the measurable impact of those decisions. The requirement to "sostener decisiones de diseño basadas en datos" will be heavily scrutinized.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: COP 8.000.000 - COP 15.000.000 per month (approx. USD 2,000 - USD 3,800 per month, subject to exchange rates).

• Explanation: This estimate is based on Mercado Libre's presence in Bogotá, Colombia, the specified experience level (5-10 years), and typical compensation for senior UX Designers in the tech industry within major Latin American cities. Factors influencing the final offer will include specific skill alignment, interview performance, and Mercado Libre's internal compensation bands.

Benefits:

• Comprehensive health insurance (medical, dental, vision).

• Life insurance.

• Opportunities for professional development, training, and attending industry conferences.

• Employee Assistance Program (EAP) for personal and professional support.

• Access to Mercado Libre's extensive product and service discounts.

• Flexible hybrid work model.

• Opportunities for career advancement within a leading LatAm tech company.

Working Hours:

• Standard full-time, approximately 40 hours per week.

• Hybrid work arrangement implies a balance between remote work and in-office collaboration, typically requiring 2-3 days per week in the Bogotá office.

📝 Enhancement Note: Salary ranges for Bogotá, Colombia were researched using reputable compensation data sources for tech roles with 5-10 years of experience. The range provided is an estimate and can vary significantly based on individual qualifications and the company's specific compensation structure. Benefits are typical for large multinational tech companies and are assumed based on industry standards.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, FinTech, Technology. Mercado Libre is the largest online commerce and financial services platform in Latin America, operating in 18 countries. Its mission is to empower businesses and individuals across the region through technology.

Company Size: Large Enterprise. Mercado Libre employs over 40,000 people globally, indicating a significant scale of operations and complex organizational structure.

Founded: 1999. With over two decades of experience, Mercado Libre has a mature organizational structure, established processes, and a deep understanding of the Latin American market.

Team Structure:

• The UX Designer will likely be part of a larger Product Design or Product Development team, potentially within a specific business unit (e.g., Marketplace, Payments, Logistics).

• The team structure will involve close collaboration with Product Managers, Engineers (frontend/backend), Data Analysts, and potentially Content Strategists or UX Researchers.

Methodology:

• Data-Driven Decision Making: Strong emphasis on using data, analytics, and user feedback to guide product development and design choices.

• Agile Development: Likely operates within agile frameworks (Scrum, Kanban) to foster iterative development and rapid deployment.

• User-Centricity: A core philosophy that prioritizes understanding and meeting user needs to drive product success and platform adoption.

• Continuous Improvement: A culture that encourages ongoing learning, iteration, and optimization of both products and processes.

Company Website: https://www.mercadolibre.com/

📝 Enhancement Note: Mercado Libre's scale and mission are critical to understanding the role's impact. A UX Designer here isn't just designing for a niche product but for a platform that touches millions of users across diverse socio-economic backgrounds in Latin America. This requires a deep understanding of local contexts and a commitment to inclusivity and accessibility.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer. This role is positioned for individuals with substantial experience (5-10 years) who can independently manage complex design projects, mentor junior designers, and significantly influence product strategy. The responsibility for "scaling innovative and secure systems" suggests an impact beyond individual features.

Reporting Structure: The UX Designer will likely report to a Design Lead or Product Manager, with opportunities to collaborate across various product teams and potentially with senior leadership on strategic initiatives.

Operations Impact: The UX Designer's work directly impacts the usability and effectiveness of Mercado Libre's e-commerce and financial services platforms. Successful designs lead to increased user adoption, higher conversion rates, improved customer satisfaction, and enhanced brand loyalty, all of which are critical drivers of revenue and market share growth in Latin America.

Growth Opportunities:

• Specialization: Opportunity to specialize in areas like user research, interaction design, or product strategy within UX.

• Leadership: Potential to move into Lead UX Designer, Design Manager, or Product Owner roles, guiding teams and strategic product direction.

• Cross-Functional Mobility: Possibility to transition into Product Management or other product-focused roles within Mercado Libre.

• Skill Development: Continuous learning through internal workshops, external training, conferences, and exposure to cutting-edge technologies and methodologies.

• Global Exposure: Working on a platform with a massive Latin American user base provides unique insights and experience.

📝 Enhancement Note: The "PCD" designation in "UX Designer - PCD" might also imply growth paths related to content strategy or product strategy, leveraging design thinking for broader product initiatives. The scale of Mercado Libre offers significant opportunities for career progression, from individual contributor to leadership.

🌐 Work Environment

Office Type: Hybrid Work Model. This means a combination of remote work and in-office presence at the Bogotá site. The office environment is designed to foster collaboration, innovation, and team cohesion.

Office Location(s): Bogotá, Colombia. This location serves as a hub for numerous teams, providing access to a vibrant tech ecosystem and talent pool. Specific office details (e.g., amenities, accessibility) would be provided upon inquiry or during the hiring process.

Workspace Context:

• Collaborative Spaces: Offices are likely equipped with meeting rooms, breakout areas, and open-plan workspaces designed to encourage spontaneous interactions and team discussions.

• Tools & Technology: Access to necessary hardware, software, and high-speed internet to support design work and remote collaboration.

• Team Interaction: Opportunities for in-person brainstorming sessions, design critiques, and team-building activities, which are crucial for fostering strong working relationships and innovative solutions.

• Dynamic Atmosphere: As a leading tech company, the environment is expected to be fast-paced, innovative, and focused on problem-solving.

Work Schedule: The hybrid model allows for flexibility in managing work hours, balancing personal needs with team collaboration and project deadlines. While the core hours are around 40 per week, there's likely flexibility in start/end times, provided project deliverables are met.

📝 Enhancement Note: The hybrid nature of the work at Mercado Libre's Bogotá site indicates a modern workplace approach that balances flexibility with the benefits of in-person collaboration. For a UX Designer, this means being adept at both remote digital collaboration and effective on-site teamwork.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Technical Interview: A deep dive into your portfolio with a hiring manager or senior designer. Expect to present 1-2 case studies, explaining your process, rationale, and impact. This will be followed by technical questions related to UX/UI principles, tools, and problem-solving.

• Design Challenge/Case Study: You may be given a small design problem to solve within a set timeframe, or asked to elaborate on a hypothetical scenario relevant to Mercado Libre's products. This assesses your practical application of design thinking and problem-solving skills.

• Team/Stakeholder Interviews: Meetings with potential peers (other designers, product managers, engineers) to evaluate collaboration style, communication skills, and technical acumen.

• Final Interview: Likely with a senior leader (e.g., Head of Design/Product) to discuss strategic alignment, career aspirations, and final fit.

Portfolio Review Tips:

• Storytelling: Structure your case studies as compelling narratives. Clearly define the problem, your role, the journey, the solution, and the measurable results.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows, final designs) extensively. Include sketches, user journey maps, and research findings.

• Quantify Impact: Wherever possible, use metrics (e.g., conversion rate increase, task completion time reduction, user satisfaction scores) to demonstrate the success of your designs.

• Highlight Process: Emphasize your thought process, how you approached challenges, and how you used research and data to make decisions.

• Tool Proficiency: Briefly mention the tools used (Figma, Sketch, Hotjar, Tableau) and how they facilitated your work.

• Tailor to Mercado Libre: If possible, subtly align your case studies with challenges Mercado Libre might face in e-commerce or financial services.

Challenge Preparation:

• Understand the Context: If given a challenge, ensure you fully grasp the problem statement and the target user.

• Think Out Loud: Articulate your thought process clearly. Explain your assumptions, the trade-offs you consider, and the rationale behind your decisions.

• Focus on User Value: Always tie your solutions back to user needs and business objectives.

• Acknowledge Constraints: Be realistic about time and resource limitations, and propose practical, scalable solutions.

• Prepare for Data Questions: Since data is emphasized, be ready to discuss how you would measure the success of your proposed solution.

📝 Enhancement Note: The interview process for a role like this at Mercado Libre will be rigorous. It's crucial to demonstrate not just design skills but also a strategic mindset, problem-solving abilities, and a strong understanding of how design impacts business outcomes. The portfolio is the primary gatekeeper, so it must be polished and insightful.

🛠 Tools & Technology Stack

Primary Tools:

• Figma & Sketch: Core tools for UI design, wireframing, and prototyping. Proficiency in at least one, ideally both, is expected.

• Hotjar: Essential for understanding user behavior through heatmaps, session recordings, and user feedback tools, enabling data-driven design.

• Tableau: Used for data analysis and visualization, allowing designers to interpret user data, track performance metrics, and present findings effectively.

Analytics & Reporting:

• Google Analytics / Adobe Analytics (or similar): For tracking website and app performance, user traffic, conversion funnels, and engagement metrics.

• Internal BI Tools: Mercado Libre likely uses proprietary or custom-built business intelligence tools for in-depth data analysis.

CRM & Automation:

Other Potentially Relevant Tools:

• User Research Platforms: Tools for conducting remote interviews and usability tests (e.g., UserTesting.com, Lookback).

• Collaboration Tools: Slack, Microsoft Teams, Jira, Confluence for team communication and project management.

• Design Systems Management Tools: For managing design libraries and ensuring consistency.

📝 Enhancement Note: The explicit mention of Figma, Sketch, Hotjar, and Tableau indicates these are critical tools for this role. Candidates should be prepared to discuss their experience with these tools in detail, focusing on how they've used them to drive design outcomes and inform strategy.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep focus on understanding and serving the needs of users across Latin America, driving product development with the user at the forefront.

• Innovation & Agility: A culture that encourages experimentation, embraces new technologies, and adapts quickly to market changes to deliver cutting-edge solutions.

• Collaboration & Teamwork: Emphasis on working together across diverse teams and geographies to achieve common goals, valuing collective intelligence and shared success.

• Data-Driven Approach: A commitment to using data and analytics to inform decisions, measure impact, and continuously optimize performance.

• Ownership & Accountability: Encouraging individuals to take responsibility for their work, drive projects forward, and contribute to the company's overall mission.

Collaboration Style:

• Cross-functional Integration: Designers work closely with Product Managers, Engineers, and Data Analysts, fostering a holistic approach to product development.

• Open Feedback Culture: Encouraging constructive feedback and open dialogue to refine designs and processes, promoting continuous learning.

• Knowledge Sharing: Opportunities to share learnings, best practices, and insights through internal presentations, workshops, and design critiques.

• Global Mindset: Collaboration often involves teams across different countries, requiring strong communication skills and cultural awareness.

📝 Enhancement Note: Mercado Libre's values are deeply tied to its mission of democratizing commerce and finance in Latin America. A UX Designer must align with these values, demonstrating a commitment to user impact, innovation, and collaboration within a diverse and dynamic environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Design for Diverse Markets: Designing for a vast and diverse user base across multiple Latin American countries, each with unique cultural nuances, technological access, and economic conditions.

• Balancing Business Goals with User Needs: Navigating complex stakeholder requirements and business objectives while ensuring a seamless and user-friendly experience.

• Technical Constraints: Working within the realities of various technical platforms and legacy systems to deliver innovative solutions.

• Rapid Iteration: Keeping pace with the fast-moving e-commerce and fintech landscape requires continuous learning and rapid design iteration.

• Data Interpretation: Effectively translating complex data sets into actionable design insights can be challenging.

Learning & Development Opportunities:

• Advanced UX/UI Techniques: Exposure to cutting-edge design methodologies, AI-driven design tools, and advanced prototyping techniques.

• Cross-Disciplinary Learning: Opportunities to learn about product management, data science, and engineering practices within the company.

• Industry Conferences & Workshops: Support for attending major UX, product, and technology conferences to stay current with industry trends.

• Mentorship Programs: Access to experienced mentors within Mercado Libre to guide career growth and skill development.

• Leadership Development: Pathways for aspiring leaders to develop management and strategic oversight skills.

📝 Enhancement Note: The challenges presented are inherent to working at a large-scale platform like Mercado Libre. The growth opportunities are significant, offering a chance to develop a deep understanding of user behavior in emerging markets and to contribute to transformative digital products.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing stakeholder demands with user needs. How did you navigate this, and what was the outcome?" (Focus on communication, negotiation, and data-driven rationale).

• "How would you approach designing a new feature for Mercado Libre's payment system to increase trust and reduce cart abandonment?" (Focus on user research, problem framing, ideation, and metrics).

Company & Culture Questions:

• "What interests you about Mercado Libre's mission to democratize e-commerce and financial services in Latin America?" (Show genuine understanding and alignment with the company's purpose).

• "How do you stay updated on UX/UI trends and best practices, especially those relevant to emerging markets?" (Demonstrate continuous learning and adaptability).

Portfolio Presentation Strategy:

• Select Wisely: Choose 2-3 of your strongest, most relevant case studies.

• Structure Your Narrative: Clearly define the problem, your role, the process, the solution, and the measurable impact. Use visuals effectively.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your decisions, research methods, and the challenges you overcame.

• Highlight Data & Metrics: Emphasize how data informed your design and how you measured success.

• Showcase Tool Proficiency: Briefly mention how Figma, Sketch, Hotjar, and Tableau were instrumental in your process.

• Connect to Mercado Libre: If possible, draw parallels between your past work and Mercado Libre's context.

📝 Enhancement Note: Candidates should prepare specific examples for each type of question, focusing on demonstrating their problem-solving skills, user-centric approach, and ability to deliver measurable results. The portfolio presentation is the most critical part of the interview process.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the Mercado Libre careers portal via the provided link.

• Portfolio Customization: Ensure your portfolio is up-to-date, showcases your best work (3-5 detailed case studies), and highlights your process, data-driven approach, and measurable impact. Tailor it to emphasize relevant e-commerce or financial services experience if possible.

• Resume Optimization: Update your resume to clearly highlight your 5-10 years of UX/UI experience, proficiency in Figma, Sketch, Hotjar, and Tableau, and key achievements in user research, usability testing, and data-informed design. Use keywords from the job description.

• Interview Preparation: Practice presenting your case studies, anticipate technical and behavioral questions, and prepare to discuss your approach to UX challenges in a large, dynamic market like Latin America.

• Company Research: Thoroughly research Mercado Libre, its mission, its products, and its recent news. Understand its position in the Latin American market and its commitment to innovation and user experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.