UX Designer - LoanIQ

📍 Job Overview

Job Title: UX Designer - LoanIQ

Company: Finastra

Location: Bengaluru, India

Job Type: Full time

Category: UX/UI Design, Product Development

Date Posted: 2026-08-19

Experience Level: Mid-level (3-6 years)

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on the end-to-end design process for user experiences within the LoanIQ product suite, specifically within Finastra's AI Center of Excellence (COE).

• Key responsibilities involve translating complex business and customer needs into intuitive and effective user interfaces for financial lending software.

• The position requires a strong understanding of user-centered design principles, with an emphasis on designing for LLM-based applications and AI-driven features.

• Collaboration with engineering teams is paramount to ensure seamless integration of design into the development lifecycle, aiming for impactful and user-friendly solutions in the financial technology sector.

📝 Enhancement Note: While the role is listed as "UX Designer", the emphasis on "LoanIQ" and "AI COE" strongly suggests a specialized focus within the financial services technology domain, requiring an understanding of lending processes and emerging AI capabilities. This is not a general UX role but one deeply embedded in a specific product and technology thrust.

📈 Primary Responsibilities

• Conceptualize, design, and prototype user experiences for the LoanIQ product, ensuring alignment with business requirements and customer needs.

• Collaborate closely with LoanIQ delivery pod engineers to translate design concepts into functional and user-friendly interfaces.

• Develop comprehensive design artifacts, including personas, journey maps, user flows, wireframes, storyboards, and high-fidelity prototypes for seamless hand-off to development teams.

• Conduct rigorous usability testing sessions, analyze findings, and iterate on designs to continuously improve the user experience and address technical or business constraints.

• Establish and champion design guidelines, best practices, and standards across the AI COE and LoanIQ product teams to ensure consistency and quality.

• Foster a highly collaborative environment, proactively presenting multiple design options and alternatives to solve complex design challenges.

• Clearly articulate and present design recommendations to diverse stakeholders, actively soliciting and incorporating feedback to refine solutions and achieve optimal outcomes.

📝 Enhancement Note: The responsibilities highlight a need for not just design execution but also strategic thinking and stakeholder management. The emphasis on "accepting and managing feedback and challenging conventional wisdom" implies a need for resilience and persuasive communication skills in the design process.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field is typically expected for a UX Designer role of this nature. Equivalent practical experience will also be considered.

Experience: 3-6 years of professional experience in UX/UI design, with a proven track record of designing and delivering user-centered digital products.

Required Skills:

• Proven experience in UI interaction flow and interface design, with a strong portfolio showcasing user-centered design solutions.

• Proficiency in core design and prototyping tools such as Sketch, Adobe Illustrator, and Photoshop.

• Familiarity with UX/UI prototyping tools like Axure and InVision for creating interactive mockups.

• Demonstrated ability to work effectively within technical, business, and time constraints.

• Strong capability to present and clearly communicate design recommendations and rationale to various stakeholders.

• Experience in creating user flows, storyboards, wireframes, and high-fidelity prototypes. Preferred Skills:

• Experience with LoanIQ or other financial lending software is highly advantageous.

• Specific experience in designing UI interactions and interfaces for LLM (Large Language Model) based applications.

• Aptitude, experience, and passion for the user interface and interaction design field.

• Experience conducting usability testing and incorporating feedback for iterative design improvements.

• Ability to define personas, create journey maps, and develop user stories.

📝 Enhancement Note: The explicit mention of "Experience with LoanIQ is advantageous" and "Experience in designing UI interaction flow and interfaces for LLM based applications" are critical differentiators. Candidates with this specific domain and technology experience will have a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a range of UX/UI design projects, ideally including financial services or complex enterprise software.

• Case studies that clearly outline the design process, from problem identification and user research to solution development and final implementation, highlighting your specific contributions.

• Examples showcasing your ability to translate complex requirements into intuitive user flows, wireframes, and high-fidelity prototypes.

• Visuals and interactive elements that demonstrate your mastery of interaction design principles and aesthetic sensibilities.

• Evidence of iterative design based on user feedback and usability testing findings, showcasing problem-solving skills. Process Documentation:

• Showcase how you approach user research, including methods for defining personas and mapping customer journeys.

• Provide examples of your wireframing and prototyping methodologies, detailing the tools used and the purpose of each artifact.

• Demonstrate your approach to usability testing, including methodology, participant recruitment, and how you incorporate feedback into design iterations.

• Illustrate your process for collaborating with engineering and product teams, including hand-off procedures and feedback loops.

• Document your understanding of establishing and promoting design guidelines and best practices.

📝 Enhancement Note: For this role, the portfolio should emphasize projects that demonstrate an ability to handle complex financial data and workflows, and ideally, showcase experience with AI-driven features or LLM integrations. The ability to articulate the "why" behind design decisions and the impact of those decisions on user behavior and business outcomes will be crucial.

💵 Compensation & Benefits

Salary Range:

For a UX Designer with 3-6 years of experience in Bengaluru, India, the estimated annual salary range is typically between ₹8,00,000 to ₹15,00,000. This estimate is based on industry benchmarks for UX/UI professionals in the Indian tech market, considering the specified experience level and the specialized nature of the role within a global financial technology company. Factors like specific skill sets (e.g., LLM application design, LoanIQ experience), performance during the interview process, and the exact scope of responsibilities can influence the final offer.

Benefits:

• Flexibility: Unlimited vacation (subject to local regulations and business priorities), hybrid working arrangements, paid time off for voting, bereavement, and sick leave.

• Well-being: Confidential Employee Assistance Program (EAP), access to Wellbeing Champions and Gather Groups, and monthly well-being events.

• Health & Financial Security: Comprehensive benefits including medical, life, and disability insurance, and retirement plans.

• Sustainability: Paid time off for volunteering and donation-matching opportunities.

• Inclusion: Opportunities to participate in employee inclusion communities (Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

• Career Development: Access to online learning and accredited courses via the Skills & Career Navigator tool.

• Recognition: Participation in the global recognition program, Finastra Celebrates, and influence on company culture through employee surveys.

Working Hours: A standard full-time work week is typically 40 hours, with flexibility offered through hybrid working arrangements. Specific daily hours may vary based on team needs and project deadlines, but adherence to standard business hours in the Bengaluru region (Asia/Kolkata) is expected.

📝 Enhancement Note: The salary estimate is a benchmark for Bengaluru, India, for a mid-level UX Designer. Finastra's detailed benefits package, especially the emphasis on unlimited vacation and well-being programs, is a significant draw and should be highlighted. The hybrid arrangement implies a need for self-discipline and effective remote collaboration tools and practices.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services Software / Fintech. Finastra is a global leader in providing mission-critical software solutions for lending, payments, and universal banking, serving a significant portion of the world's top banks.

Company Size: Finastra is a large enterprise, employing over 10,000 people globally. This size implies structured processes, cross-functional teams, and opportunities for large-scale impact.

Founded: Finastra was formed in 2017 through the merger of Misys and D+H. This recent formation suggests a modern, dynamic culture, potentially blending established practices with new innovations.

Team Structure:

• The UX Designer will be part of Finastra's AI Center of Excellence (COE), working within a specific "LoanIQ delivery pod."

• This structure indicates a matrixed environment: reporting likely to a UX Design Lead or Manager, while collaborating closely with a dedicated team of engineers and product managers for the LoanIQ product.

• Cross-functional collaboration is a core tenet, involving product owners, business analysts, and potentially other design specialists. Methodology:

• Data Analysis & Insights: Leveraging user research, usability testing data, and potentially product analytics to inform design decisions.

• Workflow Planning & Optimization: Designing efficient and user-friendly workflows within complex financial applications, focusing on simplifying user tasks.

• Automation & Efficiency: Exploring how AI and LLM technologies can automate processes and enhance user efficiency within the LoanIQ platform.

Company Website: https://www.finastra.com/

📝 Enhancement Note: The AI COE context is significant, suggesting a forward-thinking approach to technology adoption and product development within Finastra. The "LoanIQ delivery pod" indicates an agile, product-focused team structure.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level (3-6 years of experience), requiring independent contribution and the ability to mentor junior designers. It's a crucial role within the product development lifecycle, bridging user needs and technical implementation.

Reporting Structure: The UX Designer will likely report to a UX Design Manager or Lead within the AI COE, while working directly within the LoanIQ delivery pod, collaborating daily with engineers and product managers.

Operations Impact: The work directly influences the usability and adoption of LoanIQ, a critical product for financial institutions. By creating effective user experiences, this role contributes to customer satisfaction, operational efficiency for users, and ultimately, Finastra's market competitiveness and revenue generation.

Growth Opportunities:

• Skill Specialization: Deepen expertise in UX for financial services, AI/LLM applications, and specific Finastra products like LoanIQ.

• Leadership Development: Potential to move into Senior UX Designer roles, lead design initiatives, or transition into UX management.

• Cross-Functional Mobility: Opportunities to work on other Finastra products or within different technology domains as the company evolves.

• Learning & Development: Access to extensive online courses and accredited programs through Finastra's Skills & Career Navigator.

📝 Enhancement Note: The growth path for a UX Designer at Finastra, especially within an AI COE, is robust. The opportunity to specialize in a niche area like AI-driven financial software design is a significant career advantage.

🌐 Work Environment

Office Type: Finastra operates a modern office environment in Bengaluru, supporting a hybrid work model. This setup is designed to foster both focused individual work and collaborative team activities.

Office Location(s): The role is based in Bengaluru, India, a major hub for technology and innovation in the country. Specific office address details would be provided upon inquiry or during the interview process.

Workspace Context:

• Collaborative Environment: The hybrid model encourages team interaction during designated office days, facilitating brainstorming, design reviews, and knowledge sharing sessions.

• Tools & Technology: Access to standard office productivity tools, design software (as listed in skills), and collaboration platforms essential for remote and in-office work.

• Team Interaction: Frequent interaction with engineers, product managers, and other designers within the LoanIQ pod and AI COE, fostering a dynamic and supportive work atmosphere.

Work Schedule: The role operates within standard business hours for the Bengaluru region (Asia/Kolkata), with a 40-hour work week. The hybrid arrangement allows for a blend of remote and in-office work, providing flexibility while ensuring team connectivity.

📝 Enhancement Note: The hybrid work model is a key aspect of the work environment, requiring candidates to be adept at managing their time and communication across both remote and in-office settings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review applications and conduct an initial phone screen to assess basic qualifications and cultural fit.

• Technical Interview / Portfolio Review: Candidates will likely present their portfolio to a hiring manager or senior design team members, discussing their process, design decisions, and impact on past projects. This is where specific experience with LoanIQ or LLM applications will be probed.

• Design Challenge: A take-home or live design exercise may be given to assess problem-solving skills, design thinking, and ability to work within constraints relevant to financial software.

• Team Interviews: Interviews with engineers, product managers, or other designers within the LoanIQ pod to evaluate collaboration skills and team fit.

• Final Interview: A discussion with senior leadership to finalize the decision.

Portfolio Review Tips:

• Highlight Relevance: Emphasize projects that align with financial services, complex enterprise software, or AI/LLM applications. Clearly articulate your role and contributions.

• Showcase Process: Detail your design thinking, user research methods, iterative design process, and how you incorporated feedback. Use case studies to tell a compelling story.

• Demonstrate Impact: Quantify the impact of your designs whenever possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).

• LLM/AI Focus: If you have experience with LLM-based applications, ensure this is clearly showcased with specific examples of how you designed for conversational interfaces, AI-driven insights, or automated workflows.

• LoanIQ Context: If you have LoanIQ experience, be prepared to discuss its specific features, user challenges, and how your design approach would enhance it.

Challenge Preparation:

• Understand Constraints: Be prepared for design challenges that involve technical limitations, business goals, and tight deadlines, common in enterprise software development.

• Think Aloud: For live challenges, articulate your thought process, assumptions, and design decisions clearly.

• Focus on User Value: Ensure your solutions prioritize user needs and deliver tangible value, even within constraints.

• Prepare Questions: Have thoughtful questions ready about the LoanIQ product, the AI COE's goals, and the team's working methodologies.

📝 Enhancement Note: The portfolio review is critical. Candidates should be prepared to deeply discuss their design process, specifically highlighting any experience with financial software (LoanIQ) and AI/LLM applications. The ability to articulate how their design thinking addresses complex business problems in a regulated industry is key.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Sketch, Adobe Illustrator, Photoshop, Axure, InVision.

• Collaboration: Likely Jira, Confluence, Slack, Microsoft Teams, or similar tools for project management and team communication.

• User Research & Testing: Tools for conducting usability tests, surveys, and potentially user analytics platforms.

Analytics & Reporting:

• While not explicitly listed, experience with analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) for understanding user behavior and product performance would be beneficial.

• Proficiency in creating reports or dashboards to communicate design insights and impact. CRM & Automation:

• While the role is UX Design, understanding of CRM systems (like Salesforce) or automation platforms can provide context for user workflows within business applications.

• Experience with tools that facilitate design system management and component libraries would also be advantageous for maintaining consistency.

📝 Enhancement Note: The core requirement is proficiency in the listed design tools. However, familiarity with broader product development and collaboration tools will enhance a candidate's ability to integrate seamlessly into the Finastra workflow.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong commitment to understanding and designing for the end-user, ensuring that business requirements translate into intuitive and effective experiences.

• Collaboration: Valuing teamwork, open communication, and the collective effort of cross-functional teams to achieve product goals.

• Innovation: Embracing new technologies, particularly AI and LLM, to drive advancements in financial services software and create next-generation solutions.

• Quality & Excellence: A dedication to high standards in design execution, process, and product delivery, ensuring robust and reliable software.

• Adaptability: Willingness to iterate, accept feedback, and challenge conventional wisdom to continuously improve designs and solutions.

Collaboration Style:

• Cross-Functional Integration: Close working relationships with engineers, product managers, and business stakeholders to ensure alignment and shared understanding throughout the design and development process.

• Feedback-Driven: An open culture where constructive feedback is encouraged and actively used to refine designs and improve outcomes.

• Knowledge Sharing: A commitment to sharing best practices, design patterns, and insights across teams to foster continuous learning and elevate the overall design quality within Finastra.

📝 Enhancement Note: The emphasis on AI and LLM within the AI COE suggests a culture that is forward-looking and embraces technological evolution. Collaboration is key, especially in a hybrid environment with cross-functional pods.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Systems: LoanIQ is a sophisticated financial software; translating its intricate functionalities into a user-friendly interface requires deep understanding and meticulous design.

• Integrating AI/LLM: Designing intuitive user experiences for AI-driven features, especially LLM applications, presents unique challenges in managing user expectations, ensuring accuracy, and handling potential AI limitations.

• Balancing Stakeholder Needs: Effectively mediating between diverse stakeholder requirements (business, technical, user) while advocating for user-centered design principles.

• Hybrid Work Dynamics: Maintaining strong team cohesion, effective communication, and consistent design quality in a hybrid work environment.

Learning & Development Opportunities:

• Specialized Training: Opportunities to gain in-depth knowledge of lending processes, financial regulations, and the practical application of AI/LLM in fintech.

• Industry Exposure: Working with a global leader in financial software provides exposure to cutting-edge technologies and industry best practices.

• Mentorship: Potential for guidance from experienced design leaders and product strategists within Finastra.

• Certifications & Courses: Access to Finastra's Skills & Career Navigator for continuous learning and professional development.

📝 Enhancement Note: The primary challenges revolve around the complexity of the domain (financial lending) and the cutting-edge nature of the technology (AI/LLM). Overcoming these requires a blend of technical skill, domain knowledge, and strong communication.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex feature for a regulated industry. What were the key challenges, and how did you address them?" (Focus on your process, constraint management, and user advocacy.)

• "How would you approach designing an interface for an LLM-powered feature within a loan origination system? What are the potential pitfalls, and how would you mitigate them?" (Demonstrate understanding of LLM interaction design, user trust, and error handling.)

• "Walk us through your process for conducting usability testing on a new feature. How do you recruit participants, what metrics do you track, and how do you incorporate feedback?" (Showcase your iterative design methodology and data-driven approach.) Company & Culture Questions:

• "What interests you about Finastra, and specifically about working on the LoanIQ product within our AI COE?" (Research Finastra's mission, recent news, and AI initiatives.)

• "How do you approach collaboration with engineers and product managers, especially in a hybrid work environment?" (Highlight your communication style, proactivity, and experience with agile methodologies.)

• "How do you ensure your designs align with business objectives while prioritizing user needs?" (Discuss your ability to balance competing priorities and advocate for user value.) Portfolio Presentation Strategy:

• Storytelling: Structure your portfolio presentations as narratives, detailing the problem, your role, the process, the solution, and the impact.

• Visual Clarity: Use high-quality visuals and interactive prototypes to showcase your design solutions effectively.

• Process Deep Dive: Be prepared to explain the rationale behind your design decisions at each stage, demonstrating your critical thinking.

• Quantify Impact: Whenever possible, present metrics that show the positive outcomes of your work.

• Tailor to the Role: Emphasize projects most relevant to financial services, enterprise software, and AI/LLM applications.

📝 Enhancement Note: Candidates should prepare to discuss their experience with complex software, financial products, and AI/LLM interfaces. Demonstrating a robust, iterative design process and strong collaboration skills will be key to success.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided Workday link.

• Portfolio Customization: Curate your portfolio to prominently feature projects demonstrating experience with financial software, complex enterprise applications, and especially any work related to AI, LLM, or advanced user interfaces. Clearly outline your role and contributions in each case study.

• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "UX Design," "LoanIQ," "LLM," "AI," "Wireframing," "Prototyping," and specific design tools. Quantify achievements with metrics where possible.

• Interview Preparation: Practice articulating your design process, decision-making rationale, and the impact of your work. Prepare specific examples related to financial services and AI/LLM design challenges. Be ready to discuss your experience with tools like Sketch, Axure, and InVision.

• Company Research: Thoroughly research Finastra, its mission, its products (especially LoanIQ), and its AI initiatives. Understand the company's values and its position in the financial technology market.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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