UX Designer II, AMZL, Global Standards & Customer Excellence

📍 Job Overview

Job Title: UX Designer II, AMZL, Global Standards & Customer Excellence

Company: Amazon

Location: Nashville, Tennessee, United States / Bellevue, Washington, United States

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: July 22, 2026

Experience Level: 3+ Years

Remote Status: On-site

🚀 Role Summary

• Design and deliver end-to-end UX solutions for complex, data-dense operational challenges within Amazon's global supply chain.

• Own the customer experience for a portfolio of products, including Scorecard Hub, Project Autonomy, CIP, Gravion, and Project Flywheel, ensuring a seamless operator workflow.

• Collaborate closely with UX Researchers, Product Managers, Business Intelligence Engineers (BIEs), Software Engineers, and Applied Scientists to define product strategy and raise design standards.

• Translate intricate operational problems into intuitive, user-centered design solutions that enhance operational excellence for leaders worldwide.

• Contribute to the evolution of design patterns, standards, and processes, driving improvements across a scaling product suite.

📝 Enhancement Note: While this role is for a UX Designer, its focus on "Global Standards & Customer Excellence" within Amazon's logistics (AMZL) and supply chain implies a strong need for understanding operational workflows, data analysis, and the impact of design on efficiency and performance metrics. Candidates should be prepared to discuss how their design decisions directly influence operational outcomes and how they handle complex, data-rich interfaces common in supply chain and operations environments.

📈 Primary Responsibilities

• End-to-End UX Design Ownership: Deliver complete UX solutions for challenging design problems across the GSCE product portfolio, from initial concept to detailed engineering specifications.

• Customer Experience Definition: Own and shape the customer experience for assigned product surfaces, ensuring high-quality, user-centered designs are consistently delivered.

• Cross-Functional Collaboration: Partner effectively with UX Researchers, Product Managers, Business Intelligence Engineers, Software Engineers, and Applied Scientists to define product roadmaps, balance design needs with technical constraints, and ensure successful implementation.

• Design Best Practices Application: Apply expertise in core UX disciplines, methods, and processes, advocating for customer needs and challenging the status quo to elevate the design bar.

• Data Synthesis and Insights: Synthesize qualitative and quantitative data from user research, operational metrics, and analytics to inform design decisions at both feature and product levels.

• Strategic Influence: Present multiple design solutions with clear trade-offs, influence partners, management, and the team's design strategy, and communicate complex technical and product decisions clearly.

• Process Improvement: Identify opportunities for optimizing underlying systems and workflows, and contribute to improving design patterns, standards, methods, and processes across teams.

• Risk Mitigation and Decision Making: Drive timely and crisp decisions, identify and escalate blockers, and plan for dependencies to ensure maintainable and scalable design outcomes.

• Industry Landscape Awareness: Apply knowledge of industry trends and landscape to inform recommendations on team goals and overall design direction for operational excellence products.

📝 Enhancement Note: The responsibilities emphasize a blend of tactical execution and strategic influence. Candidates should highlight experience in handling complex systems, designing for operational efficiency, and translating data-heavy requirements into user-friendly interfaces. The mention of "Project Flywheel — the unified GSCE product experience" suggests a need for a strong understanding of design systems and the ability to create cohesive experiences across multiple product lines.

🎓 Skills & Qualifications

Education:

• While not explicitly stated as a formal requirement, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Graphic Design, Industrial Design, Computer Science, or a related field is typically expected for UX Designer II roles. Experience:

• Minimum of 3 years of professional design experience, with a proven track record of delivering end-to-end, user-centered design solutions.

• Experience in creating both desktop and mobile user experiences.

• Demonstrated experience working collaboratively with development teams for design implementation. Required Skills:

• User-Centered Design: Proven ability to create intuitive and effective user-centered design solutions and patterns.

• End-to-End UX Process: Experience managing the entire design lifecycle from concept through to detailed engineering specifications.

• Prototyping Skills: Proficiency in creating interactive prototypes to communicate design concepts and user flows.

• Cross-Functional Collaboration: Ability to work effectively with Product Managers, Engineers, Researchers, and Data Scientists.

• Portfolio of Work: A strong online portfolio or work samples demonstrating design expertise and problem-solving capabilities.

• UX Principles: Solid understanding of UX principles, interaction design, and information architecture.

Preferred Skills:

• Design Tools: Experience with industry-standard design and prototyping tools such as Figma, Adobe Creative Cloud, or similar.

• Prototyping Technologies: Familiarity with prototyping using HTML, XHTML, JavaScript, CSS, Flash (or Flash Catalyst), or Axure.

• Data Visualization: Experience designing for data-dense environments and translating complex data into understandable visualizations.

• Operational Domain Knowledge: Familiarity with supply chain, logistics, or operational excellence platforms is a plus.

• Agile Methodologies: Experience working within Agile development environments.

• Design Systems: Understanding and experience contributing to or utilizing design systems.

📝 Enhancement Note: The "3+ years" experience level, combined with the expectation to "raise the design bar" and "growing strategic," suggests this role is for a mid-level designer who can operate independently but also contribute to strategic design thinking. Candidates should emphasize projects where they took significant ownership and influenced product direction.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 comprehensive case studies demonstrating your process from problem definition, user research, ideation, wireframing, prototyping, user testing, and final design implementation.

• User-Centered Design Focus: Clearly articulate how user needs and business goals were balanced throughout the design process, with evidence of user research informing decisions.

• Problem-Solving Examples: Highlight instances where you tackled complex, data-dense operational problems and transformed them into clear, usable, and delightful user experiences.

• Collaboration and Impact: Demonstrate your ability to collaborate with cross-functional teams (PM, Eng, BIE, Applied Science) and articulate the impact of your designs on user workflows and operational outcomes.

• Visual Design & Interaction: Include examples of high-fidelity mockups and interactive prototypes that showcase your visual design skills and understanding of interaction design principles.

Process Documentation:

• Workflow Design & Optimization: Present examples of how you have mapped, analyzed, and optimized existing user workflows, particularly in operational or business process contexts.

• System Integration & User Flows: Showcase how your designs integrate with broader systems and how you have designed seamless user flows across multiple product touchpoints or features.

• Metrics and Performance: Where possible, include metrics or quantifiable results demonstrating the success of your design solutions, such as improvements in task completion time, reduction in errors, or increased user adoption.

📝 Enhancement Note: For this role, the portfolio should heavily emphasize how design solutions directly contribute to operational efficiency, data clarity, and user productivity within a complex business environment. Case studies should detail the "why" behind design decisions, especially when dealing with data-dense interfaces and operational workflows.

💵 Compensation & Benefits

Salary Range:

• Nashville, Tennessee: $106,000 - $144,000 USD annually

• Bellevue, Washington: $117,800 - $160,000 USD annually

Benefits:

• Comprehensive Health Coverage: Medical, Dental, and Vision insurance.

• Financial Well-being: 401(k) plan with matching, sign-on payments, and Restricted Stock Units (RSUs).

• Work-Life Balance: Paid Time Off (PTO), Maternity and Parental Leave Options.

• Additional Support: Life insurance (Basic Life & AD&D, option for Supplemental), Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line.

• Family Support: Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage.

Working Hours:

• Typically 40 hours per week, standard business hours. Flexibility may be available depending on team needs and project deadlines, common in fast-paced tech environments.

📝 Enhancement Note: The salary ranges provided are specific to the listed locations and reflect a mid-level UX Designer role at a major tech company like Amazon. The additional compensation components (sign-on, RSUs) are typical for Amazon and should be considered part of the total compensation package. Benefits are extensive and align with large enterprise offerings.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Cloud Computing, Logistics, Artificial Intelligence, Digital Streaming. Amazon operates across a vast spectrum of industries, with AMZL (Amazon Logistics) being a critical component of its global supply chain operations.

Company Size: Extremely Large (1,000+ employees, likely over 1 million globally). This scale means robust processes, extensive resources, and significant opportunities for impact, but also requires navigating large organizational structures.

Founded: 1994. Amazon has a long history of innovation, customer obsession, and a drive for operational efficiency that permeates its culture.

Team Structure:

• Product & Analytics Team: This team focuses on building operational excellence products for Amazon's worldwide supply chain.

• Cross-Functional Collaboration: The UX Designer will work closely with UX Researchers, Product Managers, Business Intelligence Engineers (BIEs), Software Engineers, and Applied Scientists, indicating a highly collaborative and specialized environment.

• Reporting: The role likely reports into a Design Manager or a Product/Program Management lead within the GSCE organization, with close collaboration with Product Managers and Engineering leads.

Methodology:

• Customer Obsession: A core Amazon principle driving product development and design decisions.

• Data-Driven Decision Making: Emphasis on using both qualitative and quantitative data to inform strategy and design.

• Operational Excellence: Focus on improving efficiency, standards, and processes within the global supply chain.

• Agile Development: Likely follows Agile or similar iterative development methodologies, common in tech environments.

Company Website: https://www.amazon.com

📝 Enhancement Note: Amazon's culture is known for its fast pace, high bar for talent, and focus on metrics and results. The GSCE team specifically aims to drive operational efficiency through technology and design, meaning a strong emphasis on data, process improvement, and measurable impact.

📈 Career & Growth Analysis

Operations Career Level: UX Designer II is typically a mid-level individual contributor role. It requires independent work on significant features or small products, with growing responsibility for influencing design strategy and mentoring junior designers. The scope here extends to a portfolio of products within a critical operational domain.

Reporting Structure: The role reports within the Product & Analytics team of GSCE. Direct collaboration will be with Product Managers, Engineers, BIEs, and Applied Scientists. Opportunities exist to influence product roadmaps and design direction.

Operations Impact: This role directly impacts the operational efficiency and effectiveness of Amazon's global supply chain. By designing intuitive tools for leaders, the UX Designer contributes to faster decision-making, better process adherence, and overall operational excellence, which has significant financial implications for the company.

Growth Opportunities:

• Strategic Design Leadership: Progress to Senior UX Designer or Principal UX Designer roles, taking ownership of larger product areas, defining design strategy for entire product lines, and mentoring teams.

• Specialization: Develop deep expertise in designing for complex operational systems, supply chain, or data-intensive applications.

• Management Track: Transition into a Design Manager role, leading and growing a team of UX designers.

• Cross-Functional Mobility: Opportunities to move into Product Management, Program Management, or specialized roles within other Amazon organizations due to broad exposure.

• Continuous Learning: Amazon encourages continuous learning through internal resources, workshops, and exposure to cutting-edge technologies like AI and machine learning.

📝 Enhancement Note: The "II" designation and the expectation to "grow strategic" indicate a clear path for advancement within Amazon's design organization. Candidates should be looking to demonstrate their potential for leadership and strategic contribution, not just execution.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office environment designed for collaboration. Amazon offices typically feature modern, open-plan workspaces, meeting rooms, and amenities to support employees.

Office Location(s):

• Nashville, Tennessee: A growing tech hub with a lower cost of living compared to major tech coastal cities.

• Bellevue, Washington: Part of the Seattle metropolitan area, a major hub for technology companies with a high cost of living.

Workspace Context:

• Collaborative Spaces: Access to meeting rooms, whiteboarding areas, and open spaces designed for team collaboration and brainstorming sessions.

• Technology Integration: Likely equipped with standard office technology, high-speed internet, and access to necessary design and development software.

• Team Interaction: Opportunities for frequent face-to-face interaction with designers, product managers, engineers, and other stakeholders, fostering a dynamic and interactive work environment.

Work Schedule:

• Standard 40-hour work week, with the expectation of flexibility to meet project deadlines and business needs. This is common in fast-paced tech environments where occasional extended hours may be required, balanced by the overall benefits package.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration, which is crucial for rapid iteration and problem-solving in complex, cross-functional environments like Amazon's operations teams. Candidates should be prepared for an office-centric work style.

📄 Application & Portfolio Review Process

Interview Process:

• Online Application: Submit resume and portfolio through the Amazon Jobs portal.

• Recruiter Screen: Initial call to discuss experience, qualifications, and fit for the role.

• Hiring Manager Interview: Deeper dive into experience, operational thinking, and alignment with Amazon's Leadership Principles.

• Design/Portfolio Review: A dedicated session where candidates present their portfolio, walking through case studies and explaining their design process, decisions, and impact. This is a critical stage.

• Cross-Functional Interviews: Interviews with potential peers and stakeholders (e.g., Product Managers, Engineers, BIEs, UX Researchers) to assess collaboration skills and technical understanding.

• Leadership Principles (LP) Interviews: Specific interviews focused on how candidates embody Amazon's 16 Leadership Principles, often using the STAR method (Situation, Task, Action, Result).

Portfolio Review Tips:

• Focus on Impact: For each case study, clearly articulate the problem, your specific role and contribution, the design process, and the measurable impact or outcome of your work, especially concerning operational efficiency or user productivity.

• Data-Dense Design Examples: Showcase how you've designed for complex, data-rich interfaces and made them accessible and actionable for users.

• Process Transparency: Be prepared to walk through your entire design process, including user research findings, wireframes, iterations, and final designs. Explain why you made certain decisions.

• Amazon's Leadership Principles: Frame your case studies and answers around Amazon's LPs (e.g., Customer Obsession, Bias for Action, Dive Deep, Ownership, Insist on the Highest Standards).

• Conciseness and Clarity: Present your work clearly and concisely, respecting the interviewers' time.

Challenge Preparation:

• Design Exercise: You may be given a design challenge (e.g., a hypothetical operational problem to solve) to complete within a set timeframe. Focus on demonstrating your thought process, problem-solving approach, and ability to create a user-centered solution under pressure.

• LP Scenario Planning: Prepare specific examples from your past experience that illustrate how you have demonstrated key Leadership Principles.

📝 Enhancement Note: Amazon's interview process is rigorous, with a strong emphasis on Leadership Principles and a deep dive into candidate portfolios. Candidates must be prepared to articulate their design decisions with data and connect their work to business outcomes and operational impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly preferred), Adobe Creative Cloud (Photoshop, Illustrator, XD), Sketch.

• Prototyping (Advanced): Figma's prototyping features, potentially tools like Axure for more complex interactive prototypes.

• Collaboration Platforms: Slack, Microsoft Teams, Amazon's internal tools (e.g., Chime).

Analytics & Reporting:

• Data Analysis: Tools used by Business Intelligence Engineers (BIEs) and Applied Scientists, which the UX Designer will need to interpret and leverage. This could include SQL, Tableau, QuickSight, or internal Amazon analytics platforms.

• User Research Tools: Survey platforms (e.g., SurveyMonkey, Qualtrics), user testing platforms (e.g., UserTesting.com), and internal Amazon tools for data collection and analysis.

CRM & Automation:

• While not directly managing CRM, understanding how design impacts user data within systems like Salesforce or internal Amazon CRM equivalents is beneficial. The focus is on how design influences user interaction with operational data.

📝 Enhancement Note: Proficiency in Figma is almost a de facto standard in many modern UX roles, and Amazon is no exception. Experience with data visualization and understanding how to design for data-intensive applications is crucial given the role's context.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: Always start with the customer (in this case, Operations leaders) and work backward. Design solutions that truly solve their problems and improve their workflows.

• Bias for Action: Take initiative and move quickly to deliver results. Don't wait for perfect information; make calculated decisions and iterate.

• Dive Deep: Understand the underlying operational processes, data structures, and technical constraints thoroughly to create effective and robust designs.

• Ownership: Take responsibility for your designs and their impact on the product and the customer experience. See tasks through to completion.

• Insist on the Highest Standards: Strive for excellence in design quality, user experience, and the impact of your work.

Collaboration Style:

• Direct and Transparent: Amazon encourages direct, honest feedback and clear communication.

• Data-Informed: Discussions and decisions are heavily influenced by data and metrics.

• Cross-Functional Synergy: Strong emphasis on seamless collaboration between design, product, engineering, and data science teams to achieve shared goals.

• Iterative Process: Embracing feedback and iterating on designs based on input from various stakeholders and user testing.

📝 Enhancement Note: Understanding and embodying Amazon's Leadership Principles is paramount. Candidates should be prepared to demonstrate how their personal values and work style align with these principles, especially as they relate to designing for operational efficiency and customer satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Data Density: Translating complex, large-scale operational data into clear, actionable, and intuitive user interfaces.

• Global Scalability: Ensuring designs are effective and culturally relevant for operations leaders across diverse geographies (NA, EU, APAC, LATAM, MENA).

• Balancing Technical Constraints and User Needs: Working within the realities of complex backend systems and engineering limitations while advocating for the best user experience.

• Navigating Large Organizations: Effectively collaborating and influencing stakeholders across various specialized teams within Amazon.

• Continuous Evolution of Operational Needs: Adapting designs to evolving business requirements and technological advancements in supply chain and logistics.

Learning & Development Opportunities:

• Advanced UX Skills: Opportunities to hone skills in areas like complex data visualization, designing for AI-powered applications (Gravion), and creating unified product experiences (Project Flywheel).

• Industry Expertise: Deepen understanding of supply chain, logistics, and operational excellence processes within a global leader.

• Exposure to Cutting-Edge Tech: Work with Applied Scientists and Engineers on AI/ML-driven features and advanced data tooling.

• Mentorship and Leadership: Potential to be mentored by experienced designers and leaders, and opportunities to mentor junior team members as the role progresses.

• Internal Training & Resources: Access to Amazon's extensive internal learning platforms and workshops.

📝 Enhancement Note: This role presents a significant opportunity to tackle challenging, real-world operational problems at scale. The growth potential is tied to mastering complex design challenges and contributing to critical business functions.

💡 Interview Preparation

Strategy Questions:

• Operational Problem Solving: "Describe a time you had to design a solution for a complex, data-intensive operational problem. What was your process, and what was the outcome?" (Focus on data synthesis, workflow analysis, and impact).

• Cross-Functional Collaboration: "How do you typically collaborate with Product Managers, Engineers, and Data Scientists? Give an example of a time you had to influence stakeholders with a different perspective." (Highlighting communication, negotiation, and LP alignment).

• Design for Scale: "How would you approach designing a unified user experience (like Project Flywheel) that spans multiple distinct products and serves a global user base?" (Focus on design systems, modularity, and consistency).

Company & Culture Questions:

• Leadership Principles: Prepare specific examples for each of Amazon's 16 Leadership Principles, particularly "Customer Obsession," "Bias for Action," "Dive Deep," "Ownership," and "Insist on the Highest Standards."

• Team Dynamics: "What kind of team environment do you thrive in? How do you contribute to a positive and productive team culture?" (Emphasize collaboration, feedback, and shared goals).

• Measuring Impact: "How do you measure the success of your designs, especially in an operational context?" (Focus on metrics, KPIs, and ROI).

Portfolio Presentation Strategy:

• Structure: For each case study, follow a clear narrative: Problem > Your Role/Process > Solutions > Outcome/Impact.

• Visuals: Use clear, high-quality mockups, wireframes, and prototypes. Highlight key design decisions visually.

• Data Storytelling: If presenting data-heavy designs, explain how you organized information, used visual hierarchy, and made complex data understandable and actionable for operations leaders.

• Quantify Impact: Where possible, present metrics demonstrating the positive impact of your designs (e.g., time saved, errors reduced, efficiency gained).

• Engage and Discuss: Be prepared for questions about your decisions, trade-offs, and alternative approaches. Treat it as a collaborative discussion.

📝 Enhancement Note: Be ready to discuss how your design skills directly contribute to operational efficiency and Amazon's business goals. The interviewers will be looking for a deep understanding of user needs within an operational context and the ability to translate those needs into scalable, effective design solutions.

📌 Application Steps

To apply for this operations-focused UX design position:

• Submit Your Application: Complete the online application form on the Amazon Jobs website, ensuring all fields are accurately filled.

• Tailor Your Resume: Highlight experience in UX design, interaction design, user-centered design, and any experience with complex systems, data visualization, or operational workflows. Use keywords from the job description and Amazon's Leadership Principles.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best demonstrate your ability to solve complex design problems, especially those involving data-dense interfaces or operational processes. Ensure clear articulation of your process and impact.

• Prepare for LP Interviews: Review Amazon's 16 Leadership Principles and prepare specific, STAR-method-based examples from your experience that showcase how you embody these principles.

• Research Amazon AMZL & GSCE: Gain an understanding of Amazon's logistics operations and the goals of the Global Standards & Customer Excellence team to better tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.