UX Designer - (Hybrid - Acton, MA or San Diego, CA)

📍 Job Overview

Job Title: UX Designer

Company: Insulet Corporation

Location: Acton, MA or San Diego, CA

Job Type: Full time

Category: Product Design / User Experience

Date Posted: September 08, 2026

Experience Level: 1-3 years (Entry to Mid-Level)

Remote Status: Hybrid

🚀 Role Summary

• Drive best-in-class UX for Insulet's Omnipod Mobile App Suite, focusing on both Android and iOS platforms.

• Act as a senior individual contributor within an agile R&D environment, collaborating closely with software development, technical product management, systems, and QA teams.

• Translate high-level product vision into compelling, innovative, and user-centered digital experiences.

• Ensure designs are safe, effective, and compliant with FDA guidelines for medical devices while prioritizing user delight.

📝 Enhancement Note: This role is situated within the R&D group, emphasizing innovation and strategic design initiatives. The "senior individual contributor" designation suggests a need for autonomy and leadership in design thinking, even with 1-3 years of experience, indicating a focus on potential and impact rather than solely years of service.

📈 Primary Responsibilities

• Lead, plan, and execute strategic and tactical UX initiatives for Insulet's Omnipod Mobile App Suite across Android and iOS platforms.

• Collaborate with Marketing, Technical Product Marketing, and Systems teams to define requirements and ensure a cohesive user experience across the mobile application landscape.

• Design safe, effective, and delightful user experiences using industry-standard tools (e.g., Creative Cloud, Sketch, Zeplin, Overflow/Invision/Azure), delivering wireframes, asset specifications, and GUI designs within an agile development environment.

• Contribute to UX discussions with key technical integration partners (e.g., Glooko, Tidepool), understanding their requirements, APIs, and leading UX requirements, including branding discussions.

• Work proactively with User Research and Human Factors teams to iteratively test concepts and apply user-centered design best practices.

• Present design concepts and UX vision compellingly to all levels of the company, from tactical agile teams to customers, utilizing sketches, storyboards, prototypes, wireframes, and interactive presentations.

• Collaborate closely with Clinical and Human Factors teams to ensure designs meet FDA guidelines for medical devices while maintaining a high bar for user delight.

• Drive innovation initiatives related to UX processes, tools, or the overall design language and user experiences.

• Contribute to the development of corporate UX design language, standards, and frameworks as the brand evolves.

• Evangelize the role and value of UX design across the company.

📝 Enhancement Note: The responsibilities highlight a blend of tactical execution (wireframes, asset delivery) and strategic contribution (innovation initiatives, design language development). The emphasis on FDA guidelines and collaboration with Clinical/Human Factors teams is critical for a medical device company, requiring a strong understanding of regulatory compliance alongside user-centric design principles.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Psychology, Computer Science, HCI, Industrial Engineering, Interaction Design, Design, Human Factors, or an equivalent field.

Experience: 1-3 years of relevant experience in UX and product design, with a focus on developing and implementing customer-centric products across multiple touchpoints (product, mobile, web) globally.

Required Skills:

• Advanced knowledge of industry-standard UX/Dev tools, including Invision/Balsamic/Azure, Zeplin, Creative Cloud, Framer, Sketch, HTML, CSS, JavaScript, etc.

• Fluency in usability standards, design heuristics, and responsive design techniques.

• Advanced knowledge of Android and iOS UI guidelines and platforms.

• Strong portfolio with compelling storytelling and presentation skills, demonstrating mobile application UX design.

• 1+ years of experience working in an agile development environment utilizing tools such as JIRA, Confluence, Helix, or Aha!.

• Demonstrated success in executing mobile application UX, preferably in consumer or medical devices.

• Working knowledge of User Research tools and methodologies, with the ability to collaborate with researchers to drive user-centered design.

• Proven ability to work effectively with cross-functional teams on high-visibility initiatives in a distributed environment. Preferred Skills:

• Experience working on medical devices or consumer wearables.

• Ability to prototype when necessary.

📝 Enhancement Note: The requirement for "Advanced knowledge" in specific UX/Dev tools, coupled with 1-3 years of experience, suggests Insulet is looking for candidates who have moved beyond basic tool usage and can demonstrate a deeper understanding of their application in a professional setting. The portfolio requirement is paramount, emphasizing storytelling and presentation skills for conveying design rationale and impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive UX design projects, with at least one focused on mobile application design for either Android or iOS.

• Clearly articulate the problem statement, user research insights, design process, key design decisions, and the final solution for each project.

• Demonstrate a strong understanding of user-centered design principles and how they were applied to achieve project objectives.

• Highlight your role and contributions within each project, especially in a collaborative or agile environment.

• Include examples of wireframes, user flows, interactive prototypes, and final UI designs. Process Documentation:

• For each project, clearly outline the UX process followed, from initial concept and research through to design iteration and final delivery.

• Detail how user research and human factors insights were integrated into the design process.

• Explain the collaboration methods used with cross-functional teams (e.g., development, product management, clinical) and how feedback was incorporated.

• Showcase how designs were tested and iterated upon based on user feedback and human factors/clinical requirements.

• Provide examples of how you have worked within an agile development framework, including documentation of design handoffs and asset delivery.

📝 Enhancement Note: The portfolio should not only present visual design but also demonstrate a robust understanding of the entire UX lifecycle, from research to testing, and highlight the candidate's ability to navigate complex stakeholder environments and agile workflows. Emphasis on "storytelling" in the qualifications suggests the portfolio should be presented as a narrative of problem-solving and impact.

💵 Compensation & Benefits

Salary Range: $122,600 - $161,075 annually.

Benefits:

• Comprehensive Medical, Dental, and Vision Insurance.

• 401(k) plan with a company match.

• Generous Paid Time Off (PTO).

• Additional employee wellness programs.

Working Hours: Standard 40 hours per week, with potential for flexibility within a hybrid work arrangement.

📝 Enhancement Note: The salary range is provided for U.S.-based positions only. The "Additional employee wellness programs" is a broad category that could include fitness stipends, mental health resources, or other well-being initiatives, which are increasingly valued by professionals. The mention of "hybrid working arrangements" implies a structured approach to remote and in-office days.

🎯 Team & Company Context

🏢 Company Culture

Industry: Medical Devices / Healthcare Technology. Insulet operates at the intersection of medical innovation and digital technology, focusing on improving the lives of individuals with diabetes through advanced insulin delivery systems. This context means a strong emphasis on patient outcomes, regulatory compliance, and user safety.

Company Size: Over 3,000 employees (as of LinkedIn data). This size indicates a well-established company with structured processes and departments, offering opportunities for career growth and cross-functional collaboration, but also potentially more formal decision-making hierarchies.

Founded: 2000. With over two decades of operation, Insulet has a proven track record and significant market presence, particularly with its Omnipod platform. This history suggests a stable yet innovative environment.

Team Structure:

• The UX Designer will be part of the R&D group, specifically working on the Mobile App Suite.

• This role is a senior individual contributor, implying a degree of autonomy and leadership within the design function.

• Collaboration will be extensive with cross-functional teams including Software Development, Technical Product Management, Systems Engineering, Quality Assurance (QA), User Research, Human Factors, Clinical teams, and potentially external integration partners.

• The team operates in an agile environment, with members distributed across Boston, San Diego, and Tijuana. Methodology:

• Data Analysis & Insights: Utilizing user research and human factors data to inform design decisions and ensure user-centered approaches.

• Workflow Planning & Optimization: Designing intuitive and efficient user workflows for mobile applications, adhering to both user needs and regulatory requirements.

• Automation & Efficiency: While not a direct automation role, the UX design contributes to the efficiency of the Omnipod system for users and potentially for internal processes through clear design handoffs.

Company Website: insulet.com and omnipod.com

📝 Enhancement Note: The company's mission to simplify life for people with diabetes is a strong cultural driver, suggesting that candidates passionate about making a tangible difference in people's lives will find this environment particularly rewarding. The distributed team structure necessitates strong communication and collaboration skills.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a UX Designer with 1-3 years of experience, functioning as a senior individual contributor. This level typically involves taking ownership of specific design features or modules, contributing significantly to design strategy, and mentoring more junior designers if applicable. It's a critical step for developing expertise in medical device UX.

Reporting Structure: The UX Designer will likely report to a UX Manager, Design Lead, or potentially a Director within the R&D or Product Development group. Collaboration is key, and the role requires navigating relationships with Product Management, Engineering, and Human Factors/Clinical teams.

Operations Impact: As a UX Designer, the impact is direct on the usability, safety, and overall user experience of the Omnipod Mobile App Suite. Positive UX directly influences patient adherence, satisfaction, and potentially health outcomes. In a medical device context, excellent UX is paramount for regulatory approval and market adoption, making this role highly impactful on the company's success and mission.

Growth Opportunities:

• Specialization: Deepen expertise in mobile UX for medical devices, user research methodologies, or human factors engineering.

• Leadership: Progress to a Senior UX Designer role, leading larger design initiatives, mentoring junior designers, or taking on design strategy responsibilities.

• Cross-Functional Movement: Potentially transition into roles within Product Management, User Research, or Human Factors, leveraging a strong understanding of user needs and product development.

• Skill Development: Continuous learning in emerging UX technologies, design tools, and best practices for accessible and inclusive design.

📝 Enhancement Note: The "senior individual contributor" designation is important. While the experience level is 1-3 years, the expectation is for a candidate who can operate with a high degree of autonomy, drive their own projects, and contribute meaningfully to design strategy, rather than just executing assigned tasks. This role is foundational for building a career in UX within the regulated medical device industry.

🌐 Work Environment

Office Type: Hybrid work environment. This means a combination of remote work and on-site work from designated Insulet offices in Acton, MA, or San Diego, CA. The hybrid model aims to balance flexibility with the benefits of in-person collaboration.

Office Location(s):

• Acton, Massachusetts, USA

• San Diego, California, USA Workspace Context:

• Collaborative Environment: Expect an office space designed to foster collaboration, with meeting rooms, whiteboarding areas, and potentially open-plan work zones conducive to team interaction.

• Tools and Technology: Access to standard office technology, high-speed internet, and specialized design software and hardware required for UX design and prototyping.

• Team Interaction: Opportunities for face-to-face brainstorming sessions, design reviews, and informal discussions with colleagues from various departments, particularly within the R&D group.

Work Schedule: The standard working hours are 40 hours per week. The hybrid nature allows for some flexibility in scheduling, but core hours will likely be established for team collaboration and meetings. The role requires ongoing US travel at least once per quarter, indicating a need for adaptability and commitment to in-person engagement.

📝 Enhancement Note: The hybrid nature requires self-discipline and effective time management to maximize productivity both remotely and in the office. The mandatory travel, even if infrequent, is a key factor for candidates to consider regarding their work-life balance and willingness to travel.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios to assess basic qualifications and alignment with role requirements.

• Portfolio Review & Presentation: Candidates will likely be asked to present their portfolio, walking through key projects, design decisions, and problem-solving approaches. This is a crucial stage to evaluate design thinking, communication skills, and overall fit.

• Technical/Skills Assessment: This may involve a design exercise, a case study, or in-depth discussions about specific UX methodologies, tools, and past project challenges.

• Cross-Functional Interviews: Interviews with members of the development, product management, and human factors/clinical teams to assess collaboration skills, understanding of technical constraints, and ability to work within a regulated environment.

• Final Interview: Typically with a senior leader (e.g., Director or VP) to discuss overall fit, career aspirations, and strategic alignment.

Portfolio Review Tips:

• Tell a Story: Structure your portfolio presentations around clear narratives for each project, highlighting the problem, your process, your role, and the impact of your design solutions.

• Show Your Process: Don't just show final screens; demonstrate your thinking through sketches, wireframes, user flows, and prototypes. Explain why you made certain design choices.

• Quantify Impact: Where possible, use metrics or qualitative feedback to demonstrate the success of your designs. For a medical device role, emphasize safety, effectiveness, and user satisfaction.

• Tailor to Insulet: Research Insulet's products (Omnipod) and mission. Highlight projects or skills that align with their focus on diabetes management, mobile applications, and medical devices.

• Be Prepared for Questions: Anticipate questions about your design philosophy, how you handle feedback, your experience with agile, and your understanding of medical device UX/FDA regulations.

Challenge Preparation:

• Design Exercise: If a design exercise is given, focus on understanding the problem thoroughly, outlining your approach, making reasoned design decisions, and clearly articulating your rationale. Time management is key.

• Case Study Presentation: Practice presenting a complex project concisely and engagingly. Be ready to defend your design choices and discuss trade-offs.

• Stakeholder Communication: Prepare examples of how you have communicated design concepts and rationale to technical, business, and potentially regulatory stakeholders.

📝 Enhancement Note: The emphasis on presenting a "story" within the portfolio and the specific mention of "FDA guidelines" and "medical device experience" in the qualifications indicate that the interview process will heavily scrutinize a candidate's ability to balance user needs with stringent regulatory requirements.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Creative Cloud (e.g., Photoshop, Illustrator), Sketch, Figma (potentially), InVision, Balsamiq, Azure (for design collaboration/handoff), Overflow.

• Collaboration & Handoff: Zeplin, potentially Abstract for Sketch version control.

• Project Management: JIRA, Confluence, Aha! (for product roadmapping and agile workflow management).

Analytics & Reporting:

• While not directly a UX tool, understanding how user analytics (e.g., from app usage data) inform design iterations is valuable. Familiarity with tools that can provide such insights is a plus. CRM & Automation:

• Not directly applicable to this UX role, but understanding how the mobile app might integrate with broader customer engagement platforms or health data systems could be beneficial.

📝 Enhancement Note: Proficiency in a suite of design and prototyping tools is expected, with a particular emphasis on those facilitating collaboration and handoff in an agile environment (e.g., Zeplin, InVision). Experience with JIRA and Confluence is crucial for operating within Insulet's agile development processes.

👥 Team Culture & Values

Operations Values:

• Patient-Centricity: A core value, driven by the company's mission to improve lives. Designs must prioritize patient safety, ease of use, and positive health outcomes.

• Innovation: Encouraged to drive new ideas and solutions for diabetes management and drug delivery.

• Collaboration: Strong emphasis on teamwork across diverse, distributed, and cross-functional teams (R&D, Clinical, QA, Product Management).

• Excellence & Quality: A commitment to delivering high-quality, reliable, and effective products, especially critical in the medical device industry.

• Agility: Operating within an agile framework requires adaptability, iterative development, and responsiveness to change.

Collaboration Style:

• Cross-Functional Integration: UX designers are embedded within agile teams and must work closely with developers, product managers, and subject matter experts (clinical, human factors) to ensure designs are feasible, effective, and compliant.

• Feedback Exchange: An open culture of providing and receiving constructive feedback on designs during reviews and agile ceremonies.

• Knowledge Sharing: Encouragement to share best practices, learnings, and insights to elevate the overall UX practice within the company.

📝 Enhancement Note: The culture is heavily influenced by the medical device industry's focus on patient well-being and regulatory compliance. Candidates should demonstrate an understanding of and alignment with these values, particularly patient-centricity and a commitment to quality and safety.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Regulatory Requirements: Designing intuitive and delightful experiences while strictly adhering to FDA guidelines for medical devices can be complex.

• Distributed Team Collaboration: Effectively collaborating with team members across different time zones and locations requires excellent communication and asynchronous work strategies.

• Technical Constraints: Working within the technical limitations of mobile platforms and integrated medical devices requires pragmatic design solutions.

• Driving Innovation: Translating novel ideas into tangible, user-friendly features within a structured R&D and regulatory framework.

Learning & Development Opportunities:

• Specialized UX for Medical Devices: Gaining deep expertise in designing for regulated healthcare products, including Human Factors engineering and FDA compliance.

• Cross-Functional Exposure: Learning about software development lifecycles, product management strategies, and clinical validation processes.

• Advanced Design Skills: Developing mastery of advanced UX/UI design tools, prototyping techniques, and potentially exploring areas like accessibility or inclusive design.

• Industry Conferences & Certifications: Opportunities to attend relevant UX, healthcare technology, or medical device conferences and pursue professional certifications.

📝 Enhancement Note: The primary challenge lies in navigating the dual requirements of exceptional user experience and stringent medical device regulations. Growth opportunities are significant for those who can master this balance and develop expertise in a high-impact, specialized field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance user needs with strict regulatory requirements. How did you approach it, and what was the outcome?" (Focus on process, compromise, and outcome).

• "How do you ensure your designs are safe and effective for users, especially in a medical context?" (Highlight user research, human factors, testing, and adherence to guidelines).

• "Walk us through a complex mobile app design project from your portfolio. What was the problem, your process, your role, and the impact?" (Prepare a concise, compelling narrative).

• "How do you collaborate with engineers, product managers, and clinical teams in an agile environment?" (Provide specific examples of communication and integration). Company & Culture Questions:

• "What interests you about Insulet and our mission to help people with diabetes?" (Research the company, its products, and its impact).

• "How do you see your role as a UX Designer contributing to patient outcomes?" (Connect your skills to the company's mission).

• "Describe your experience working in a hybrid or distributed team environment." (Highlight your communication and collaboration strategies).

**Portfolio Presentation