UX-Designer ePartners

📍 Job Overview

Job Title: UX Designer ePartners

Company: KPN

Location: Rotterdam, South Holland, Netherlands

Job Type: Full-time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: 2026-08-27

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive the digital customer and partner experience across the entire customer lifecycle, from initial contact to ongoing support.

• Act as a systems thinker, designing intuitive and seamless experiences that span across complex interconnected systems, processes, and channels.

• Translate complex business requirements and processes into simple, human-centered, and intuitive digital solutions.

• Collaborate closely with cross-functional teams, including Conversational Specialists, Online Marketers, Product Specialists, Developers, and Business Partners, to ensure cohesive design implementation.

• Contribute to and uphold the KPN Design System, ensuring consistency and quality across all digital touchpoints.

📝 Enhancement Note: This role is positioned within the "ePartners" team, focusing on enhancing collaboration with business partners through smarter, faster, and future-proof digital solutions. The emphasis on "visionary yet executive" suggests a need for both strategic design leadership and hands-on execution. The integration into the "UX Guild" highlights a strong community focus for design professionals within KPN, emphasizing knowledge sharing and collective growth in design maturity.

📈 Primary Responsibilities

• Take ownership of the end-to-end digital customer and partner journey, encompassing orientation, sales, service, and support phases.

• Develop and articulate design strategy and direction for complex design challenges, ensuring alignment with business objectives.

• Create tangible design outputs, including user journeys, wireframes, prototypes, and service concepts, that address eSales and eService needs.

• Analyze and understand the interplay between systems, processes, and channels to design integrated digital experiences.

• Present and clearly justify design choices to various stakeholders, fostering buy-in and understanding.

• Document designs comprehensively to ensure clarity for development and implementation teams.

• Actively contribute to the KPN Design System by proposing new components and ensuring adherence to established guidelines.

• Champion and embed Design Thinking principles and methodologies within the teams you collaborate with.

• Conduct research and validation activities to identify user needs and opportunities, iterating designs based on practical testing and data analysis.

• Enhance team maturity by introducing structured design processes and elevating design quality across the ePartners team.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic design thinking and practical execution, with a strong focus on ecosystem-level design and simplification of complexity. The role requires not only creating designs but also influencing team processes and advocating for design principles.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating practical application of UX principles and a background in design, HCI, or a related field is expected.

Experience: Minimum of 6 years of experience in UX Design, with a proven track record of leading UX projects from conception to realization.

Required Skills:

• Extensive experience in User Experience (UX) Design, including user journey mapping, wireframing, and prototyping.

• Proven ability to design for complex digital ecosystems, thinking beyond individual screens to understand interconnectedness.

• Expertise in presenting and articulating design decisions to diverse stakeholder groups.

• Hands-on experience with contributing to and utilizing Design Systems to ensure consistency and efficiency.

• Demonstrated experience working collaboratively within a design community, sharing knowledge, and participating in design reviews.

• A strong, comprehensive portfolio showcasing design thinking, problem-solving methodologies, and tangible impact.

• Proficiency in systems thinking and the ability to map complex processes into intuitive user experiences. Preferred Skills:

• Background in eCommerce, with an understanding of online sales funnels and customer acquisition strategies.

• Experience with service design principles and methodologies.

• Familiarity with Design Thinking frameworks and their application in team environments.

• Experience in conducting user research and validating design concepts with data.

📝 Enhancement Note: The requirement for 6+ years of experience and leadership in UX projects suggests this is a mid-to-senior level role. The preference for an eCommerce background indicates a need for understanding online business models and conversion optimization. The emphasis on portfolio and community involvement points to a practical, collaborative, and impact-driven approach to design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of UX projects demonstrating problem-solving from discovery to delivery.

• Include examples of detailed user journey maps and service blueprints that illustrate ecosystem thinking.

• Present wireframes and interactive prototypes that highlight intuitive user flows and interaction design.

• Detail your role and contributions in projects involving complex systems or digital ecosystems.

• Provide case studies that clearly articulate the business problem, your design process, your specific contributions, and the measurable impact or outcomes. Process Documentation:

• Demonstrate a structured approach to design documentation, including user flows, personas, and design specifications.

• Illustrate how you contribute to and leverage Design Systems for consistency and efficiency.

• Show examples of how you've applied Design Thinking or other user-centered design methodologies.

• Evidence of how you gather and incorporate user feedback and data into iterative design improvements.

📝 Enhancement Note: The emphasis on "systems thinker," "digital ecosystems," and "eCommerce" suggests that portfolios should highlight projects that demonstrate an understanding of interconnected digital platforms and their impact on business outcomes. The requirement to "bring Design Thinking as a mindset" implies a need for portfolio pieces that show the application of this framework.

💵 Compensation & Benefits

Salary Range: €4,658 - €6,814 per month (gross, based on 40 hours/week, excluding holiday allowance).

Benefits:

• Fixed 13th-month salary, paid partly monthly and partly in January.

• 8% holiday allowance.

• Annual individual and collective increases as per CAO.

• €1,500 annual budget for continuous learning (trainings, coaching, courses).

• Flexible vacation days, determined in consultation with the manager.

• Support for a healthy work-life balance.

• Home office setup allowance, including a mobile phone and laptop.

• 50% discount on KPN products and services.

• Comprehensive travel allowance (full public transport reimbursement or €0.23/km for car travel).

• Option to purchase a lease bicycle with monthly KPN contribution (for permanent contracts).

• Excellent pension scheme (KPN contributes 16%, employee 7% of pensionable salary).

Working Hours: 40 hours per week.

📝 Enhancement Note: The salary range provided is specific to the Netherlands and falls within the typical mid-to-senior level for UX Designers in a large corporation. The benefits package is comprehensive, emphasizing professional development, work-life balance, and employee well-being, which are attractive to experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and Digital Services. KPN is a major player in the Dutch market, providing a wide range of communication and IT services.

Company Size: Large enterprise. KPN is a well-established company with a significant employee base, indicating structured processes and a broad organizational reach.

Founded: KPN has a long history, tracing its origins back to the Dutch postal and telegraph services, evolving into a modern digital services provider. This legacy suggests a culture that balances tradition with innovation.

Team Structure:

• The ePartners team is described as young, growing, and dynamic, offering freedom and responsibility.

• This team collaborates closely with external business partners.

• The UX Designer is also an integral part of the UX Guild, a community of practice for all UX Designers and Researchers at KPN.

• The Guild structure implies a matrixed or networked team environment where individuals report operationally to their team but also engage with a broader professional community. Methodology:

• Emphasis on making collaboration with partners smarter, faster, and future-proof.

• Focus on taking ideas and making them concrete, testing them, and improving them collaboratively.

• Application of Design Thinking as a mindset within teams.

• Systems thinking approach to design across interconnected systems, processes, and channels.

• Iterative design process involving research, validation, and data-driven improvements.

Company Website: https://www.kpn.com/

📝 Enhancement Note: KPN's position as a large telecommunications company suggests a corporate environment that values structured processes, innovation, and customer-centricity. The ePartners team's focus on collaboration and agility, combined with the broader UX Guild's emphasis on community and professional development, paints a picture of a supportive yet results-oriented workplace.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior to Senior level within the UX design discipline. It requires significant experience (6+ years) and the ability to lead complex design initiatives, act as a systems thinker, and influence design maturity. The role involves both strategic vision and hands-on execution.

Reporting Structure: The UX Designer will be part of the ePartners team, likely reporting to a design lead or manager within that group. Simultaneously, they are a full member of the UX Guild, which functions as a community of practice and professional network, fostering peer-to-peer learning and development.

Operations Impact: The UX Designer's impact is directly tied to enhancing the digital experience for both KPN's customers and its business partners. By simplifying complex journeys and systems, they contribute to improved partner collaboration, increased efficiency in sales and service processes, and ultimately, stronger business relationships and revenue generation through digital channels.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as service design, conversational design, or complex digital ecosystem design.

• Leadership: Progress into a Senior UX Designer role, leading larger projects, mentoring junior designers, or taking on design strategy leadership within the ePartners team or the broader UX Guild.

• Community Building: Play a key role in advancing design maturity within KPN by contributing to the UX Guild, developing best practices, and evangelizing design principles.

• Cross-functional Exposure: Gain broader business acumen by working across various departments (eSales, eService, Marketing, Development) and with external partners.

• Skill Development: Utilize the €1,500 annual training budget and the collaborative environment of the UX Guild to acquire new skills and stay current with design trends and technologies.

📝 Enhancement Note: The role offers a clear path for growth within a specialized design community, with opportunities to influence both project outcomes and organizational design maturity. The combination of team-specific responsibilities and Guild membership provides a rich environment for skill development and career progression.

🌐 Work Environment

Office Type: Hybrid work model. This implies a blend of remote work and in-office collaboration.

Office Location(s): The primary office location is Wilhelminakade 123, Rotterdam. This is a modern business district, suggesting a professional and accessible workspace.

Workspace Context:

• Collaborative Environment: The role emphasizes working with diverse teams (Conversational Specialists, Marketers, Developers, Partners) and within the UX Guild. This suggests a highly collaborative workspace, both physically and digitally.

• Tools and Technology: While specific tools aren't listed, the role requires proficiency in standard UX design software for wireframing, prototyping, and potentially design system management. Access to a laptop and mobile phone is provided.

• Team Interaction: Expect regular interactions with team members for design reviews, knowledge sharing, and project collaboration within the ePartners team and the wider UX Guild.

Work Schedule: A standard 40-hour work week is expected, with flexibility offered through the "Flexible vacation days" policy and the hybrid work arrangement, allowing for better work-life integration.

📝 Enhancement Note: The hybrid model indicates a modern approach to work, balancing the benefits of remote flexibility with the value of in-person collaboration and team building. The Rotterdam location is a central hub, likely offering good connectivity and amenities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your CV and portfolio by a recruiter or hiring manager to assess alignment with core requirements and experience.

• Portfolio Presentation & Discussion: Expect to present your portfolio, detailing specific projects, your design process, rationale behind your decisions, and the impact you've made. This will likely involve discussing complex projects, systems thinking, and your contributions to design systems.

• Skills-Based Interviews: Interviews focusing on UX methodologies, Design Thinking, systems thinking, stakeholder management, and collaborative abilities. You may be asked to walk through specific design challenges or scenarios.

• Team/Cultural Fit Interview: Conversations to assess how you would integrate with the ePartners team and the broader UX Guild, your collaborative style, and your approach to knowledge sharing.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best demonstrate your experience in complex digital ecosystems, systems thinking, and end-to-end journey design.

• Tell a Story: For each project, clearly articulate the problem, your role, your process (including research and validation), your design solutions, and the measurable impact. Use visuals effectively.

• Highlight Systems Thinking: Explicitly show how you considered the broader system, interconnectedness, and cross-channel experience in your designs.

• Showcase Design System Contribution: If applicable, detail your experience in building, contributing to, or maintaining a design system.

• Be Ready for Deep Dives: Prepare to discuss your design rationale, trade-offs you made, and how you handled challenges or feedback.

• Demonstrate Collaboration: Include examples of how you worked with developers, marketers, product managers, and business partners.

Challenge Preparation:

• Be prepared for potential design challenges or case studies that test your ability to simplify complexity, design for ecosystems, or address specific ePartners-related scenarios.

• Practice articulating your thought process clearly and concisely.

• Understand KPN's business context and the telecommunications industry to frame your solutions effectively.

📝 Enhancement Note: The emphasis on portfolio and "systems thinking" suggests that candidates should be ready to showcase complex projects and articulate their strategic approach to design within larger organizational systems. The "UX Guild" aspect implies that interviews will also assess your ability to contribute to and learn from a design community.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Proficiency expected in industry-standard tools such as Figma, Sketch, Adobe XD, InVision, or similar platforms for wireframing, prototyping, and user flow creation.

• Design Systems: Experience working with or contributing to design systems, likely managed within tools like Figma, Zeroheight, or internal KPN platforms.

• Collaboration Tools: Familiarity with tools like Jira, Confluence, Slack, Microsoft Teams for project management, documentation, and communication.

Analytics & Reporting:

• While not explicitly stated as a primary responsibility, understanding how to interpret user data from analytics platforms (e.g., Google Analytics, Adobe Analytics) to inform design decisions is beneficial. CRM & Automation:

• Understanding of how CRM systems and marketing automation platforms influence customer journeys is advantageous, especially given the focus on eSales and eService. Experience with Salesforce, HubSpot, or similar is a plus.

📝 Enhancement Note: The role implies a need for strong skills in modern UX design and prototyping tools, with a particular emphasis on collaboration and integration with design systems. While direct analytics tool expertise isn't a primary requirement, a data-informed design approach is expected.

👥 Team Culture & Values

Operations Values:

• Collaboration: A strong emphasis on working together with partners, cross-functional teams, and within the UX Guild. This involves active listening, knowledge sharing, and collective problem-solving.

• Innovation & Future-Proofing: A drive to make processes smarter, faster, and future-ready, encouraging the exploration of new ideas and technologies.

• User-Centricity: A core commitment to designing simple, intuitive, and human-centered experiences for customers and partners.

• Impact & Ownership: Taking responsibility for digital experiences and ensuring designs translate into tangible business outcomes and improvements.

• Continuous Improvement: A mindset of testing, learning, and iterating to enhance designs and processes, supported by data and feedback.

Collaboration Style:

• Cross-functional Integration: The role requires seamless collaboration with various departments (eSales, eService, Marketing, Development) and external business partners, necessitating strong communication and negotiation skills.

• Community-Driven: Active participation in the UX Guild fosters a culture of shared learning, design reviews, and mutual support among designers.

• Open Feedback: An environment where constructive feedback is encouraged to refine designs and elevate overall design quality.

• Process-Oriented: Bringing structure and design quality to team processes, enhancing efficiency and effectiveness.

📝 Enhancement Note: The values highlight a culture that balances collaborative innovation with a strong focus on user needs and tangible business impact. The emphasis on "Design Thinking as a mindset" suggests an agile and human-centered approach to problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complexity: Translating intricate business processes and interconnected systems into intuitive, user-friendly digital experiences requires significant analytical and design skill.

• Ecosystem Design: Designing across multiple touchpoints and systems within a large organization like KPN can be challenging due to legacy systems, differing stakeholder priorities, and the need for broad alignment.

• Balancing Vision and Execution: Acting as both a visionary and an executor means managing strategic design direction while also delivering detailed, high-quality design outputs.

• Stakeholder Management: Effectively communicating and gaining buy-in from diverse stakeholders with varying technical and business perspectives.

• Driving Design Maturity: Contributing to raising the overall level of design thinking and practice within the ePartners team and KPN.

Learning & Development Opportunities:

• Skill Advancement: Deepen expertise in complex UX design, service design, and systems thinking through hands-on project work.

• Industry Exposure: Leverage the €1,500 annual training budget for courses, workshops, or conferences related to UX, digital transformation, or telecommunications.

• Mentorship & Peer Learning: Benefit from the UX Guild community for knowledge sharing, design reviews, and learning from experienced peers.

• Leadership Development: Opportunities to take on more responsibility, lead design initiatives, and potentially mentor junior designers.

• Cross-functional Understanding: Gain a comprehensive understanding of KPN's business operations by working closely with sales, service, marketing, and partner teams.

📝 Enhancement Note: This role presents significant intellectual challenges related to complex system design and stakeholder alignment, offering substantial growth potential for ambitious UX professionals. The company actively supports continuous learning and development.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital ecosystem you've designed for. What were the key challenges, and how did you approach simplifying the user experience across different touchpoints?" (Focus on systems thinking, journey mapping, and problem-solving.)

• "How do you balance visionary design concepts with practical, executable designs, especially when working with development teams and Design Systems?" (Highlight your ability to bridge strategy and execution.)

• "Walk us through a project where you had to present and defend your design choices to senior stakeholders. How did you tailor your communication and what was the outcome?" (Prepare a strong case study demonstrating stakeholder management and persuasive skills.) Company & Culture Questions:

• "What appeals to you about KPN's mission and the ePartners team's focus on collaboration with business partners?" (Research KPN's values and recent initiatives.)

• "How would you contribute to the UX Guild and help elevate design maturity within KPN?" (Discuss your experiences in design communities and your approach to knowledge sharing.)

• "How do you ensure your designs are not only user-friendly but also align with business objectives and drive tangible results?" (Prepare examples demonstrating ROI-driven design.) Portfolio Presentation Strategy:

• Structure is Key: For each selected project, clearly outline: The Problem, Your Role, The Process (Research, Ideation, Design, Testing), The Solution (Showcase Wireframes, Prototypes, Key Screens), and The Impact (Metrics, Outcomes, Learnings).

• Visual Storytelling: Use high-quality visuals (screenshots, mockups, flow diagrams) to illustrate your design process and final solutions.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced support tickets, improved task completion times).

• Emphasize Process: Be ready to discuss why you made certain design decisions, the trade-offs you considered, and how you iterated based on feedback or data.

• Showcase Collaboration: Highlight instances where you worked effectively with cross-functional teams and stakeholders.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong grasp of complex system design, user-centric methodologies, and collaborative effectiveness. Candidates should be ready to articulate their design process and impact with specific examples, linking them to business value.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on SmartRecruiters.

• Tailor Your Resume: Highlight keywords from the job description such as "UX Design," "User Journeys," "Prototypes," "Design Systems," "Systems Thinking," and "Digital Ecosystems." Quantify your achievements with specific metrics where possible.

• Curate Your Portfolio: Select 3-5 of your strongest projects that best showcase your experience in complex digital ecosystems, your systems thinking approach, and your ability to drive tangible impact. Ensure each case study clearly outlines the problem, your role, your process, the solution, and the outcomes.

• Prepare Your Presentation: Practice presenting your portfolio projects, focusing on your design rationale, collaborative process, and the business impact of your work. Be ready to discuss how you simplify complexity and design across systems.

• Research KPN: Understand KPN's business, its role in the telecommunications market, and its stated values. This will help you tailor your responses to align with the company's culture and strategic goals, particularly regarding partner collaboration and digital transformation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.