UX-Designer ePartners

📍 Job Overview

Job Title: UX Designer ePartners

Company: KPN

Location: Wilhelminakade 123, Rotterdam, Zuid-Holland, 3072 AP, Netherlands

Job Type: Voltijds (Full-time)

Category: User Experience (UX) Design / Digital Product Design

Date Posted: 2026-08-25

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Owns the digital customer and partner experience across the entire journey, from onboarding to service and support, impacting eSales and eService.

• Acts as a visionary and hands-on designer, shaping strategy for complex design challenges and translating them into tangible, user-centered designs.

• Employs systems thinking to understand and design across interconnected systems, processes, and channels, simplifying complexity into intuitive experiences.

• Collaborates closely with cross-functional teams including Conversational Specialists, Online Marketers, Product Specialists, Developers, and Business Partners.

• Contributes to the KPN Design System and fosters a Design Thinking mindset within teams.

📝 Enhancement Note: The role of "UX Designer ePartners" at KPN implies a focus on enhancing the digital interactions and experiences for KPN's business partners, in addition to broader customer journeys. This suggests a need for strong B2B UX skills, understanding of partner ecosystems, and the ability to design for complex integrations and partner-specific workflows. The "ePartners" team is described as young, growing, and empowered, indicating an environment that values proactivity and ownership.

📈 Primary Responsibilities

• Take ownership of the digital customer and partner experience, designing solutions that span the entire digital journey (orientation, sales, service, support).

• Shape strategy and direction for complex design challenges, translating them into concrete, user-friendly designs.

• Act as a systems thinker, identifying interdependencies between systems, processes, and channels to design holistic solutions.

• Simplify complex processes into intuitive, human-centered digital experiences for both customers and partners.

• Present and articulate design choices and rationale to stakeholders, ensuring buy-in and alignment.

• Document designs clearly and contribute new components and ensure consistency within the KPN Design System.

• Foster a Design Thinking methodology and mindset within the teams you collaborate with.

• Collaborate with a diverse group of professionals including Conversational Specialists, Online Marketers, Product Specialists, Developers, and Business Partners.

• Drive impact by leading complex projects from concept to realization, and by designing across silos within the partner and customer ecosystem.

• Conduct research and validation to identify needs and opportunities, iterating on designs based on practical testing and data.

• Enhance team maturity by bringing structure, design quality, and best practices to the wider team.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic thinking and hands-on execution. The requirement to "design across silos" and "ecosystem-thinking" is critical, indicating that the candidate must be adept at understanding and influencing broader digital platforms and partner integrations, not just isolated user interfaces. The emphasis on "simplifying complexity" suggests a need for strong problem-solving skills in highly regulated or intricate business environments.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Design, Human-Computer Interaction, Psychology, or a related field is typically beneficial.

Experience: Minimum of 6 years of experience in UX Design, with a proven track record of leading UX projects.

Required Skills:

• Extensive experience in UX Design and leading UX projects from conception to completion.

• Proficiency in mapping and designing user journeys, creating wireframes, and developing interactive prototypes.

• Strong ability to design for digital ecosystems, thinking beyond individual screens to encompass the entire user experience.

• Demonstrated experience in presenting and justifying design decisions to various stakeholders, including senior management.

• Knowledge of and practical experience contributing to a Design System, ensuring brand consistency and design efficiency.

• Experience collaborating within a design community, actively sharing knowledge, providing feedback, and elevating design quality collectively.

• A robust portfolio showcasing design thinking, process, and measurable impact.

• Ability to translate complex business processes into intuitive and user-friendly digital interfaces.

• Systems thinking approach to understand and design for interconnected digital platforms and processes. Preferred Skills:

• Background in eCommerce, with an understanding of online sales funnels and customer conversion strategies.

• Experience with Design Thinking methodologies and facilitating workshops.

• Familiarity with user research techniques and data validation for design iteration.

• Experience in a large, established organization with complex stakeholder landscapes.

📝 Enhancement Note: The requirement for 6+ years of experience and leadership in UX projects suggests this is a senior-level individual contributor role. The emphasis on "designing for digital ecosystems" and "thinking across silos" is a key differentiator, pointing towards a need for candidates who can see the bigger picture and connect various digital touchpoints and partner interactions. The preference for an eCommerce background is a strong indicator of the types of business challenges the role will address.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a strong understanding of UX methodologies, from research and ideation to prototyping and user testing.

• Case studies that clearly articulate the problem, your design process, the solutions implemented, and the measurable impact on user experience and business objectives.

• Examples of designing for complex digital ecosystems, showcasing how you've considered interconnectedness and designed across different platforms or service touchpoints.

• Demonstrations of wireframes, user flows, interactive prototypes, and final UI designs, with explanations of design rationale.

• Evidence of contributions to or utilization of a Design System, highlighting consistency and scalability.

• Projects that highlight your ability to simplify complex processes into intuitive and user-friendly interfaces. Process Documentation:

• Showcase documentation of your design process, including how you gather requirements, conduct research, iterate on designs, and collaborate with development teams.

• Examples of how you have documented design specifications, user flows, and interaction details for implementation.

• Evidence of how you ensure design consistency and quality through process, such as through design reviews or adherence to design system guidelines.

📝 Enhancement Note: The portfolio is critical for this role, serving as tangible proof of the candidate's ability to handle complex design challenges and contribute to a Design System. Emphasis should be placed on showcasing projects that demonstrate systems thinking, the ability to simplify complexity, and impact across a digital ecosystem, particularly if eCommerce experience is highlighted.

💵 Compensation & Benefits

Salary Range: A bruto monthly salary ranging from €4,634 to €6,780, based on 40 hours per week. (Note: This range is provided directly in the job description. For Rotterdam, Netherlands, this salary range is competitive for a senior UX Designer role, aligning with industry benchmarks for experienced professionals in the technology sector.)

Benefits:

• Fixed 13th-month salary, with a portion paid monthly and the remainder in January.

• Annual individual and collective increases in line with the Collective Labour Agreement (CAO).

• €1,500 annual budget for deployability, usable for training, coaching, and courses.

• Flexible working days, allowing employees to determine their leave arrangements in consultation with their manager.

• Good work-life balance.

• Home office setup allowance, including a mobile phone and laptop.

• 50% discount on KPN products and services (internet, calling, streaming).

• Generous travel cost reimbursement: full reimbursement for public transport or €0.23 per kilometer for car travel. Bicycle allowance available.

• Option to purchase a lease bicycle with monthly KPN contribution for permanent contracts.

• Excellent pension scheme: KPN contributes 16% and the employee 7% of the pensionable salary.

Working Hours: 40 hours per week.

📝 Enhancement Note: The salary range provided is specific and detailed. The benefits package is comprehensive, with particular emphasis on professional development (€1,500 annual training budget) and work-life balance (flexible days, home office setup). The inclusion of a lease bicycle option and significant discounts on KPN services are attractive perks for employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and Information Technology. KPN is a leading provider of telecommunications and ICT services in the Netherlands, offering a wide range of products from mobile and fixed-line telephony to internet and television.

Company Size: KPN is a large enterprise, with a significant number of employees globally, indicating a structured but dynamic work environment with ample opportunities for cross-functional collaboration and career development.

Founded: KPN has a long history, tracing its origins back to the Dutch postal and telecommunications services, suggesting a stable and established organization with a deep understanding of its market.

Team Structure:

• The ePartners team is described as young, growing, and possessing significant freedom and responsibility, encouraging employees to make their mark.

• You will be part of the UX Guild, a dedicated design community within KPN that unites all business UX Designers and Researchers. This Guild functions as a hub for professional development, knowledge sharing, and collaborative improvement of design practices.

• The role involves collaboration with various departments and roles, including Conversational Specialists, Online Marketers, Product Specialists, Developers, and Business Partners, indicating a cross-functional and matrixed team environment. Methodology:

• The ePartners team focuses on making collaborations with partners "smarter, faster, and future-proof," implying a drive for efficiency and innovation.

• The role emphasizes "Design Thinking" as a mindset and the use of "systems thinking" to approach complex design challenges.

• The UX Guild promotes knowledge sharing, design reviews, and the professionalization of design practices to increase design maturity across the organization.

• The company values making ideas concrete, testing them, and improving them in collaboration with partners and colleagues.

Company Website: https://www.kpn.com/

📝 Enhancement Note: KPN's culture appears to balance the stability of a large, established corporation with the dynamism of a growing tech-focused team. The "ePartners" team sounds entrepreneurial and empowered, while the broader "UX Guild" provides a strong support network and a structured approach to design excellence. This dual structure offers both autonomy and community.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer, requiring 6+ years of experience and leadership in UX projects. It involves owning significant digital experiences and influencing strategy, indicating a high level of autonomy and responsibility.

Reporting Structure: While not explicitly detailed, the role is part of the ePartners team and a full member of the UX Guild. This suggests reporting within the ePartners team structure, with strong connections and potential mentorship/guidance from senior designers and leads within the UX Guild.

Operations Impact: The UX Designer will directly impact the digital customer and partner experience, influencing key business areas like eSales and eService. By simplifying complex processes and improving intuitive design, the role contributes to partner satisfaction, operational efficiency, and potentially revenue growth through improved digital interactions. The emphasis on "making an impact" and guiding projects from concept to realization underscores this influence.

Growth Opportunities:

• Skill Specialization: Deepen expertise in complex digital ecosystems, B2B UX for partners, and advanced design system contributions.

• Leadership Development: Opportunities to lead design initiatives, mentor junior designers within the UX Guild, and influence design strategy across KPN.

• Cross-functional Expertise: Gain broader understanding of telecommunications, e-commerce, and digital product development by working with diverse teams.

• Community Building: Play a key role in advancing design maturity within KPN through active participation and leadership in the UX Guild.

• Strategic Influence: Grow into roles that shape product strategy and digital transformation initiatives within KPN.

📝 Enhancement Note: The "Senior" designation and the emphasis on owning and shaping strategy suggest this is a significant individual contributor role with potential for future leadership. The dual structure of the ePartners team and the UX Guild offers unique growth pathways, blending hands-on project impact with community-driven professional development.

🌐 Work Environment

Office Type: The job is listed as "Hybrid," indicating a blend of remote work and in-office presence. KPN's headquarters in Rotterdam suggest a modern, professional office environment designed for collaboration.

Office Location(s): The primary office location is Wilhelminakade 123, Rotterdam, Zuid-Holland, 3072 AP, Netherlands. This is a well-connected urban location.

Workspace Context:

• The role is part of a "young, growing team with a lot of freedom and responsibility," suggesting a dynamic and potentially agile workspace within the ePartners team.

• Membership in the "UX Guild" implies access to a community of design peers, fostering a collaborative and knowledge-sharing environment.

• The work involves close collaboration with developers, marketers, and business partners, indicating a need for effective communication and interaction within a hybrid setup.

• KPN provides a "home office setup" with a mobile phone and laptop, supporting productive remote work.

Work Schedule: The standard working hours are 40 per week, with the possibility of flexible working days, allowing for a good work-life balance.

📝 Enhancement Note: The hybrid nature of the role, combined with the specific office location in Rotterdam, suggests a need for candidates who can effectively manage their time between remote and in-office work. The emphasis on collaboration within both the immediate team and the broader UX Guild indicates that in-office days are likely to be focused on team interaction, workshops, and strategic discussions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your CV and portfolio to assess experience, skills, and fit with the role's requirements.

• Portfolio Presentation & Discussion: Expect to present your portfolio, detailing specific case studies, your design process, and the impact of your work. Be prepared to discuss your systems thinking, ability to simplify complexity, and experience with design systems.

• Team/Hiring Manager Interviews: Conversations to assess your collaboration style, Design Thinking approach, and how you'd integrate into the ePartners team and UX Guild. Questions may focus on how you handle ambiguity and drive projects.

• Design Challenge (Potential): You might be given a design task or a problem-solving scenario to assess your practical UX skills and approach to complex issues.

• Final Interview: Likely with a senior leader to discuss overall fit, career aspirations, and final alignment with KPN's values.

Portfolio Review Tips:

• Showcase Systems Thinking: Clearly demonstrate projects where you designed across multiple touchpoints or systems, illustrating your understanding of digital ecosystems.

• Highlight Complexity Simplification: Use case studies to show how you translated complex business rules or user needs into intuitive and elegant solutions.

• Detail Your Process: Walk through your UX process for each project, emphasizing research, ideation, iteration, and validation. Explain why you made certain design decisions.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the positive outcomes of your designs (e.g., improved conversion rates, reduced support queries, increased partner engagement).

• Design System Contribution: If you've contributed to or extensively used a design system, make this a focal point, explaining its benefits and your role.

• Tailor to KPN: Research KPN's current digital offerings and partner interactions to frame your portfolio examples in a way that resonates with their business context.

Challenge Preparation:

• Practice articulating your design process concisely and effectively.

• Be ready to discuss your experience with Design Thinking and systems thinking, providing concrete examples.

• Prepare to talk about how you've handled stakeholder management and presented design recommendations.

• Familiarize yourself with KPN's services and their digital presence to better understand their challenges and opportunities.

📝 Enhancement Note: The emphasis on a portfolio that showcases "systems thinking" and "complexity simplification" is paramount. Candidates should prepare to discuss how they navigate intricate digital landscapes and translate them into user-friendly solutions. The interview process will likely probe the candidate's ability to collaborate within a community (UX Guild) and drive impact within a specific team (ePartners).

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design Software: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, or similar for wireframing, prototyping, and UI design.

• Prototyping Tools: Experience with tools like InVision, Axure, or built-in prototyping features of design software for creating interactive prototypes.

• Design System Management: Familiarity with tools or processes for managing and contributing to design systems.

Analytics & Reporting:

• While not explicitly listed as a primary responsibility, understanding how to interpret user analytics (e.g., from Google Analytics, Adobe Analytics) to inform design decisions is beneficial.

• Experience with A/B testing platforms to validate design hypotheses. CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce) or partner management platforms might be advantageous, especially for the "ePartners" aspect, to understand the context of partner interactions.

• Understanding of how UX designs integrate with backend systems and potentially marketing automation tools.

📝 Enhancement Note: The job description strongly implies the need for expertise in core UX design tools (Figma, Sketch, Adobe XD) and prototyping. The mention of a "KPN Design System" means candidates should be comfortable working within and contributing to such systems, understanding their importance for consistency and efficiency. While not explicitly required, an understanding of analytics and how UX impacts business metrics is always a plus for senior roles.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of both customers and partners through intuitive design.

• Collaboration: Strong emphasis on working effectively within cross-functional teams and within the broader UX Guild community.

• Innovation & Proactivity: Encouragement to bring ideas forward, test them, and actively shape solutions. The ePartners team specifically values making a mark.

• Simplicity & Clarity: A drive to make complex processes and systems easy to understand and use.

• Continuous Improvement: A culture of testing, learning, and iterating designs based on feedback and data.

• Design Excellence: A dedication to raising the bar for design quality and maturity across KPN.

Collaboration Style:

• Cross-functional Integration: Working closely with developers, marketers, product specialists, and business partners to ensure designs are feasible, effective, and aligned with business goals.

• Community Engagement: Active participation in the UX Guild, involving sparring with peers, sharing knowledge, and conducting design reviews.

• Feedback-driven: Openness to giving and receiving constructive feedback to improve designs and processes.

• Empowerment & Ownership: The ePartners team operates with significant freedom and responsibility, fostering an environment where individuals take ownership of their work.

📝 Enhancement Note: KPN's culture, as depicted, values a user-centric approach combined with a strong sense of ownership and collaboration. The dual structure of the ePartners team and the UX Guild highlights a commitment to both focused project delivery and collective professional growth. Candidates should be prepared to demonstrate how they embody these values.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complexity: Designing across intricate digital ecosystems and simplifying complex partner and customer journeys within a large organization.

• Cross-Silo Design: Ensuring seamless user experiences when working across different departments, systems, and stakeholders, each with potentially different priorities.

• Balancing Vision and Execution: Effectively translating strategic vision into tangible, implementable designs while managing stakeholder expectations.

• Driving Design Maturity: Contributing to the ongoing professionalization of UX practices within KPN, especially within the ePartners team and the wider UX Guild.

• Adapting to Evolving Technologies: Staying abreast of UX trends and technologies to ensure KPN's digital offerings remain competitive and user-friendly.

Learning & Development Opportunities:

• Advanced UX Skills: Opportunities to hone skills in complex systems design, B2B UX, and strategic product development.

• Design System Expertise: Deepen knowledge and contribute to a large-scale design system, a valuable skill in the industry.

• Leadership and Mentorship: Potential to lead design initiatives, mentor junior designers, and influence design strategy within KPN.

• Industry Exposure: Participation in the UX Guild provides exposure to diverse design challenges and solutions across KPN.

• Professional Development Budget: The €1,500 annual budget can be used for targeted training, certifications, or courses to further develop UX expertise.

📝 Enhancement Note: The primary challenges revolve around complexity and cross-functional collaboration. Growth opportunities are substantial, particularly for senior designers looking to expand their strategic influence, leadership capabilities, and specialized UX skills within a major telecommunications company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex digital ecosystem. What were the key challenges, and how did you approach them?" (Focus on systems thinking and cross-silo design).

• "How do you approach simplifying a complex business process into an intuitive user experience? Can you provide an example from your portfolio?" (Highlight your problem-solving and simplification skills).

• "How have you contributed to or utilized a Design System in your previous roles? What was the impact?" (Demonstrate your understanding of design consistency and efficiency).

• "How do you balance user needs with business requirements and technical constraints when designing?" (Show your pragmatic approach and stakeholder management skills). Company & Culture Questions:

• "What interests you about KPN and the ePartners team specifically?" (Research KPN's mission, values, and recent initiatives, especially related to partnerships).

• "How do you see yourself contributing to the UX Guild community?" (Emphasize your willingness to share knowledge and collaborate).

• "Describe your experience working in a hybrid environment and collaborating with diverse teams." (Highlight your communication and time management skills).

• "What does 'Design Thinking' mean to you, and how have you applied it in practice?" (Showcase your user-centric and iterative approach). Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process (research, ideation, design, testing), the solution, and the measurable results.

• Emphasize Systems and Complexity: Use visuals and explanations to show how your designs fit into a larger ecosystem and how you simplified complex interactions.

• Show, Don't Just Tell: Use interactive prototypes or high-fidelity mockups to demonstrate the user experience. Explain your design rationale behind key decisions.

• Be Ready for Deep Dives: Anticipate questions about your choices, alternative solutions you considered, and how you handled feedback or challenges.

• Quantify Impact: Bring data points that illustrate the success of your designs – e.g., conversion improvements, user satisfaction scores, efficiency gains.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of systems thinking, the ability to simplify complexity, and a proven track record of contributing to design systems. Candidates should be ready to articulate their process and the impact of their work, tailored to KPN's context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on SmartRecruiters.

• Curate Your Portfolio: Select 2-3 of your most relevant case studies that best showcase your experience in designing digital ecosystems, simplifying complexity, and working with design systems. Ensure they highlight your impact with quantifiable results where possible.

• Tailor Your CV: Optimize your resume to highlight your 6+ years of UX Design experience, leadership in UX projects, and specific skills mentioned in the job description (user journeys, wireframing, prototyping, design systems, systems thinking). Use keywords from the job description.

• Prepare Your Presentation: Rehearse walking through your portfolio case studies, focusing on clear articulation of your process, design rationale, and the business impact of your solutions. Be ready to discuss your experience with Design Thinking and collaboration.

• Research KPN: Understand KPN's business, its role in the Dutch telecommunications market, and its approach to digital services and partnerships. This will help you tailor your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.