UX Designer - Credit Cards (12 Month FTC)

📍 Job Overview

Job Title: UX Designer - Credit Cards (12 Month FTC)

Company: Lloyds Banking Group

Location: Chester / Manchester, United Kingdom

Job Type: Full-Time, Temporary (12-Month Fixed-Term Contract)

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-06-05

Experience Level: Mid-Senior Level (5+ Years)

Remote Status: Hybrid (Minimum 2 days/week in office)

🚀 Role Summary

• Design and enhance end-to-end user experiences for credit card products, focusing on business customer journeys.

• Collaborate closely with a multidisciplinary design team to deliver cohesive and user-centered design solutions.

• Utilize a central design system and advanced prototyping tools to create intuitive and visually appealing interfaces.

• Champion customer inclusion and accessibility, ensuring designs cater to a diverse range of users.

• Translate user research, usability testing, and stakeholder feedback into actionable design improvements.

📝 Enhancement Note: This role is a 12-month fixed-term contract within the Credit Cards division, indicating a project-driven need for experienced UX expertise. The focus on "business customers" suggests a B2B or B2B2C approach, requiring an understanding of commercial needs alongside user experience. The hybrid work model with specific office days requires candidates to be located within commuting distance of Chester or Manchester.

📈 Primary Responsibilities

• Journey Crafting: Skillfully design and map out complete user journeys for credit card products, ensuring a seamless and intuitive experience from initial engagement to ongoing usage.

• Component Integration: Creatively leverage components from a central design system to determine the optimal balance of content and UI elements on screen for various platforms.

• Prototyping & Visualization: Bring designs to life using industry-standard prototyping software (e.g., Sketch, InVision, Figma, Axure, Adobe XD) to effectively communicate design concepts and user flows.

• User-Centric Design: Balance business requirements with deep user needs, informed by user research and usability testing, to advocate for customer-centric solutions.

• Cross-Functional Collaboration: Work collaboratively with product managers, researchers, developers, and other designers to ensure design integrity and successful implementation.

• Technical Adaptation: Adapt designs to technical constraints of different platforms while guiding the creation of the best possible end-user experience.

• Inclusivity & Accessibility Advocacy: Champion inclusive and accessible design principles, ensuring products are usable by customers of diverse ages, backgrounds, and technical abilities.

• Feedback Integration: Adapt designs based on feedback from customers, user research, usability testing, and internal stakeholders.

• Design System Contribution: Proactively recommend improvements and extensions to existing design systems to benefit the project and broader design team.

📝 Enhancement Note: The responsibilities highlight a need for an end-to-end design ownership approach, from initial concept and research to final delivery and iteration. The emphasis on design systems and accessibility is crucial for a large financial institution.

🎓 Skills & Qualifications

Education: While specific educational requirements are not listed, a Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field is often preferred for UX roles. Equivalent practical experience will also be considered.

Experience: Minimum of 5 years of experience in User Experience Design, Interaction Design, or a closely related field.

Required Skills:

• User Experience (UX) Design: Proven ability to design intuitive and effective user interfaces and experiences.

• Interaction Design: Strong expertise in defining user flows, interactions, and system behaviors.

• Prototyping: Proficiency with prototyping tools such as Sketch, InVision, Figma, Axure, or Adobe XD.

• User Research Interpretation: Ability to interpret and apply insights from quantitative and qualitative user research and usability testing.

• Design Systems: Experience working with and contributing to design systems.

• Accessibility & Inclusive Design: Deep understanding and practical application of accessibility standards (e.g., WCAG) and inclusive design principles.

• Stakeholder Communication: Excellent ability to articulate design rationale and present work clearly to internal customers and development teams.

• Collaboration: Proven ability to work effectively within a multidisciplinary team environment.

• End-to-End Ownership: Capability to take full ownership of the design process from concept to delivery.

Preferred Skills:

• Visual Design / UI Design: Experience or strong understanding of UI design principles.

• Financial Services Experience: Familiarity with the complexities and regulatory environment of the financial services industry, particularly credit cards.

• Agile/Scrum Methodologies: Experience working in agile development environments.

• Layout Skills: Strong ability to create effective screen layouts.

📝 Enhancement Note: The "5 years minimum" experience, coupled with the mention of "Interaction Designer, UX Designer (or possibly from a Visual Design background)," suggests a need for a seasoned professional who can independently drive design initiatives and mentor junior team members if applicable. The preference for financial services experience is a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 comprehensive UX/Interaction Design projects, ideally from the financial services or complex digital product sectors.

• Projects should demonstrate end-to-end design ownership, from problem definition and user research to final design and implementation considerations.

• Clearly articulate your role, the design process followed, and the challenges overcome in each project.

• Highlight your ability to balance user needs with business objectives. Process Documentation:

• Include case studies that detail your approach to user research, persona development, user journey mapping, wireframing, prototyping, and usability testing.

• Demonstrate how you have utilized design systems and ensured accessibility and inclusivity in your designs.

• Where possible, include examples of how your designs have led to measurable improvements in user satisfaction, conversion rates, or efficiency.

• Showcase your ability to communicate complex design decisions to technical and non-technical stakeholders.

📝 Enhancement Note: A strong portfolio is critical for this role. Candidates should prepare detailed case studies that not only showcase their design output but also their strategic thinking, problem-solving skills, and impact on user outcomes and business goals within a financial context.

💵 Compensation & Benefits

Salary Range: £61,344 - £68,160 per annum (GBP)

Benefits:

• Pension: Generous contribution of up to 15%.

• Bonus: Discretionary annual performance-related bonus.

• Share Schemes: Includes free shares, offering potential for long-term financial growth.

• Lifestyle Benefits: Adaptable benefits such as discounted shopping.

• Holiday: 30 days of annual leave, in addition to bank holidays.

• Wellbeing: A range of wellbeing initiatives.

• Parental Leave: Generous parental leave policies.

Working Hours: Full-Time (approximately 40 hours per week). The role follows a hybrid working pattern, requiring at least two days per week (or 40% of time) in the office.

📝 Enhancement Note: The salary range is competitive for a mid-senior UX Designer role in the UK financial services sector. The comprehensive benefits package, including pension, bonus, and share schemes, reflects Lloyds Banking Group's commitment to employee well-being and long-term engagement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking & Credit Cards)

Company Size: Large Enterprise (Lloyds Banking Group is one of the UK's largest financial institutions, with tens of thousands of employees).

Founded: 2009 (Lloyds Banking Group as it is known today, formed through a series of mergers and acquisitions with a history tracing back much further).

Team Structure:

• The role sits within the Credit Cards design team, which is part of a larger digital design and product development function.

• The UX Designer will work collaboratively within a full design team, which likely includes UX researchers, UI designers, and potentially other UX specialists.

• Cross-functional collaboration is expected with product managers, business analysts, developers, and potentially marketing and compliance teams. Methodology:

• The team operates in a hybrid work model, emphasizing flexibility while maintaining in-office collaboration for at least 40% of the week.

• Likely operates using agile methodologies, with a focus on iterative design and development, continuous feedback loops, and data-driven decision-making.

• Emphasis on leveraging existing design systems for consistency and efficiency.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: Lloyds Banking Group is a well-established, large-scale financial institution. The culture likely balances a need for robust processes and compliance with a drive for digital transformation and customer-centric innovation. The emphasis on "helping Britain prosper" suggests a purpose-driven organization.

📈 Career & Growth Analysis

Operations Career Level: Mid-Senior UX Designer. This role requires significant autonomy in design execution, strong problem-solving skills, and the ability to influence design direction within a specific product area.

Reporting Structure: The UX Designer will report into a Design Lead or Head of UX/Product Design within the Credit Cards division. They will work closely with product management and engineering leads.

Operations Impact: This role has a direct impact on the customer experience of millions of credit card users, influencing customer acquisition, retention, satisfaction, and the adoption of new financial products and services. The designs will contribute to the overall efficiency and profitability of the credit card business line.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas like financial services UX, B2B customer journeys, or advanced accessibility design.

• Cross-Product Exposure: Potential to gain exposure to other product lines or divisions within Lloyds Banking Group, given the FTC nature and potential for internal mobility.

• Design System Contribution: Opportunity to influence and expand the group-wide design system, impacting design across multiple brands and products.

• Leadership Potential: For exceptional performers, this FTC could lead to further opportunities at Lloyds Banking Group, potentially in more senior or permanent roles.

📝 Enhancement Note: While this is a fixed-term contract, it offers a valuable opportunity to gain experience within a major financial institution and contribute to significant product enhancements. The company's stated commitment to transformation suggests a dynamic environment where impactful work is valued.

🌐 Work Environment

Office Type: Modern office spaces designed to support hybrid working, likely featuring collaborative zones, quiet working areas, and meeting rooms equipped for hybrid collaboration.

Office Location(s): Chester (Cawley House) and Manchester, England. Candidates should be prepared to work from one of these locations.

Workspace Context:

• Collaborative: The environment encourages close collaboration with a multidisciplinary team, fostering idea sharing and problem-solving.

• Technology-Enabled: Access to standard office technology, design software, and potentially specialized tools for user research and prototyping.

• In-Office Days: The hybrid model means at least two days a week will be spent in the office, facilitating face-to-face interaction with colleagues and team members.

Work Schedule: Full-time, with a hybrid arrangement. While core office days are expected, the flexibility of the "Flexibility Works policy" may allow for some adaptation within team agreements.

📝 Enhancement Note: The hybrid work model is a key aspect of the work environment, requiring candidates to be comfortable with a blend of home and office-based work. The emphasis on office days suggests a value placed on in-person collaboration and team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, interest, and cultural fit.

• Portfolio Review & Presentation: A core part of the process will involve presenting a selection of your best work, demonstrating your UX process, problem-solving skills, and ability to articulate design decisions. Be prepared to walk through 2-3 key projects in detail.

• Technical/Design Interview: Interview with hiring managers and/or senior designers to dive deeper into your UX methodologies, approach to specific design challenges (e.g., accessibility, complex data presentation), and experience with design systems.

• Stakeholder Interview: Potentially an interview with product managers or business stakeholders to assess your ability to understand business needs and collaborate effectively.

• Final Interview: May involve a broader discussion about your fit with the team and company culture.

Portfolio Review Tips:

• Tailor Your Portfolio: Select projects most relevant to financial services, credit cards, or complex digital journeys.

• Structure Your Case Studies: For each project, clearly outline: the problem, your role, the process (research, ideation, design, testing), your solutions, and the outcomes/impact.

• Highlight Your Process: Emphasize how you arrived at your design decisions, not just the final screens. Showcase your research and iteration.

• Quantify Impact: Whenever possible, use data to demonstrate the success of your designs (e.g., improved conversion rates, reduced support queries, higher NPS scores).

• Showcase Collaboration: Explain how you worked with developers, researchers, and stakeholders.

• Accessibility Focus: Explicitly mention how you incorporated accessibility and inclusivity.

Challenge Preparation:

• Be prepared for potential design exercises or whiteboard challenges that assess your problem-solving skills and ability to think on your feet.

• Practice articulating your design rationale under pressure.

• Research Lloyds Banking Group's credit card offerings and digital platforms to understand their current user experience and potential areas for improvement.

📝 Enhancement Note: The portfolio presentation is likely the most critical stage. Candidates should prepare thoroughly to showcase not just their design skills but also their strategic thinking and ability to deliver impactful, user-centered solutions within a regulated environment.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping Software: Sketch, InVision, Figma, Axure, Adobe XD (proficiency in at least one is essential).

• Design Systems: Experience working with and contributing to established design systems.

• Collaboration Tools: Microsoft Teams, Jira, Confluence (common in enterprise environments).

Analytics & Reporting:

• While not directly designing analytics tools, understanding how to interpret data from tools like Google Analytics, Adobe Analytics, or internal BI platforms is beneficial.

• Familiarity with user testing platforms and feedback aggregation tools. CRM & Automation:

• While not a direct CRM role, understanding how UX design impacts CRM engagement and customer lifecycle is valuable. Experience with platforms like Salesforce or their internal equivalents might be a plus for understanding the broader ecosystem.

📝 Enhancement Note: Proficiency in modern UX design and prototyping tools is non-negotiable. Familiarity with the tools used in large enterprises for collaboration and project management is also expected.

👥 Team Culture & Values

Operations Values: Lloyds Banking Group emphasizes values such as:

• Help Britain Prosper: A core purpose driving their work and commitment to customers and communities.

• Integrity: Upholding trust and ethical standards in all dealings.

• Customer Focus: Placing customer needs at the forefront of all decisions and actions.

• Inclusion: Building a diverse and inclusive workplace where everyone feels they belong and can contribute their best.

• Collaboration: Working together across teams and functions to achieve common goals.

• Innovation: Driving transformation and continuous improvement in services and experiences.

Collaboration Style:

• Collaborative and team-oriented, with a strong emphasis on cross-functional partnerships.

• Open communication and feedback loops are encouraged, especially within design and product teams.

• A culture that supports flexible working while valuing in-person interaction for key collaborative activities.

📝 Enhancement Note: Candidates should demonstrate alignment with Lloyds Banking Group's core values, particularly customer centricity, inclusion, and a drive to contribute to broader societal prosperity.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Juggling the requirements of business customers, internal stakeholders, technical constraints, and regulatory compliance within the credit card domain.

• Legacy Systems & Processes: Navigating established systems and processes within a large, traditional financial institution while driving modern UX practices.

• Design System Evolution: Contributing to and adapting to an evolving design system that serves multiple product lines.

• Fixed-Term Contract: Adapting quickly to a new team and project with a defined end date, requiring efficient delivery.

Learning & Development Opportunities:

• Industry Exposure: Gaining in-depth experience in the financial services sector, specifically credit cards, and understanding its unique UX challenges.

• Large-Scale Impact: Contributing to products used by millions of customers, providing a significant portfolio piece.

• Mentorship: Potential for mentorship from experienced designers and product leaders within Lloyds Banking Group.

• Best Practice Adoption: Learning and applying best practices in accessibility, inclusive design, and agile development within a large corporate setting.

📝 Enhancement Note: The challenges are typical for a large, regulated industry. The growth opportunities are significant for gaining specialized experience and contributing to a high-profile product.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you resolve it?" (Focus on your negotiation, research, and advocacy skills).

• "Walk us through a complex user journey you designed. What were the key decisions, trade-offs, and outcomes?" (Prepare a detailed case study from your portfolio).

• "How do you ensure your designs are accessible and inclusive for a diverse user base, especially in a financial context?" (Highlight your knowledge of WCAG and practical application).

• "How do you collaborate with developers to ensure your designs are implemented accurately?" (Discuss communication, handover processes, and iterative feedback). Company & Culture Questions:

• "What interests you about working for Lloyds Banking Group and specifically on the Credit Cards product?" (Research their mission, recent initiatives, and credit card offerings).

• "How do you approach working in a hybrid environment?" (Emphasize your ability to be productive and collaborative in both settings).

• "Describe your experience working with or contributing to design systems." (Be ready to discuss your understanding of their benefits and how you apply them). Portfolio Presentation Strategy:

• Storytelling: Frame your portfolio projects as compelling stories with clear beginnings, middles, and ends.

• Visuals: Use high-quality mockups, wireframes, and prototypes. Clearly label your contributions if it was a team project.

• Focus on Impact: For each project, clearly articulate the problem, your solution, and the measurable outcomes or lessons learned.

• Be Prepared for Q&A: Anticipate questions about your design choices, the challenges you faced, and alternative solutions you considered.

📝 Enhancement Note: Thorough preparation of portfolio case studies is paramount. Candidates should practice articulating their design process, decisions, and impact concisely and confidently. Understanding Lloyds Banking Group's purpose and values will also be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.

• Portfolio Customization: Ensure your CV and portfolio are tailored to highlight your UX/Interaction Design experience, specifically mentioning any relevant financial services or credit card projects.

• Resume Optimization: Clearly list your years of experience (minimum 5), proficiency in required design tools, and key skills such as user research, prototyping, and accessibility. Quantify achievements where possible.

• Interview Preparation: Rehearse your portfolio presentation and prepare answers to common UX interview questions, focusing on your process, problem-solving, and collaborative abilities.

• Company Research: Familiarize yourself with Lloyds Banking Group's mission, values, and their current digital offerings, particularly within the credit card division.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.