UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Zensar

Location: Pune, Maharashtra, India

Job Type: Full-Time

Category: Digital Experience Design / Consulting Operations

Date Posted: August 19, 2026

Experience Level: 6-8 Years Experience

Remote Status: On-site

🚀 Role Summary

• Lead the creation and delivery of compelling Customer Experience (CX) refresh proposals, defining strategic scope, resource allocation, and phased implementation roadmaps for digital solutions.

• Drive user-centered design principles and methodologies, ensuring all digital experiences are intuitive, engaging, and aligned with business objectives.

• Facilitate cross-functional collaboration between design, engineering, product, and client teams to translate complex business requirements into actionable design solutions.

• Champion design thinking and innovative problem-solving to address client challenges and identify opportunities for digital transformation.

📝 Enhancement Note: While the title is "UX Designer," the core responsibilities and key skills strongly indicate a role that bridges pure UX design with consultative project leadership, particularly in proposal development and client engagement. This role requires not just design execution but also strategic thinking and business acumen to shape client solutions. The emphasis on CX refresh proposals and implementation roadmaps suggests a focus on operationalizing design strategies within a consulting framework.

📈 Primary Responsibilities

• Develop comprehensive CX refresh proposals, including defining project scope, objectives, deliverables, timelines, and estimated effort.

• Conduct thorough requirement discovery and business analysis to understand client needs, pain points, and strategic goals for digital experiences.

• Lead and facilitate design thinking workshops and ideation sessions with clients and internal stakeholders to foster innovation and co-create solutions.

• Create detailed user flows, wireframes, prototypes, and high-fidelity mockups to effectively communicate design concepts and user journeys.

• Collaborate closely with business analysts, product managers, and engineering teams to ensure design feasibility and seamless implementation of digital solutions.

• Present design concepts, proposals, and project updates to executive stakeholders, effectively articulating the value proposition and strategic impact.

• Contribute to proposal development by defining resource requirements, effort estimations, and implementation planning for UX/CX initiatives.

• Continuously research industry trends, emerging technologies, and best practices in UX/CX design to inform proposal strategies and enhance client solutions.

• Act as a key point of contact for clients during the proposal and initial design phases, building strong relationships and ensuring alignment.

• Ensure all design deliverables adhere to Zensar’s standards for quality, usability, and user-centered design principles.

📝 Enhancement Note: The responsibilities highlight a blend of strategic proposal development, in-depth business analysis, and core UX design execution. The role requires a candidate who can operate at both a strategic and tactical level, translating client business needs into concrete digital experience solutions and the plans to implement them.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, Psychology, or a related field, or equivalent practical experience.

Experience: 6-8 years of progressive experience in UX/CX design and consulting, with a proven track record of leading design initiatives and contributing to proposal development.

Required Skills:

• CX/UI Design: Deep expertise in creating intuitive, engaging, and user-centered interfaces and end-to-end customer experiences across various digital platforms.

• Consulting Acumen: Proven ability to engage with clients, understand their business challenges, and articulate strategic solutions through effective communication and presentation.

• Design Thinking: Strong command of design thinking methodologies, including empathy, ideation, prototyping, and testing, to drive innovative solutions.

• User-Centered Design: Comprehensive understanding and application of user-centered design principles throughout the entire product development lifecycle.

• Stakeholder Management: Demonstrated ability to effectively manage relationships and expectations with diverse stakeholders, including senior leadership and cross-functional teams.

• Business Analysis: Skill in gathering, documenting, and analyzing business requirements, translating them into design specifications and user stories.

• Requirement Discovery: Proficiency in employing various techniques for uncovering user and business needs, including interviews, surveys, and workshops.

• Effort Estimation & Planning: Ability to accurately estimate design effort, define project timelines, and contribute to implementation roadmaps.

• Executive Communication: Excellent verbal and written communication skills, with the ability to present complex ideas clearly and persuasively to executive audiences.

• Cross-functional Collaboration: Proven experience working effectively with diverse teams (e.g., product management, engineering, marketing) to deliver integrated solutions.

Preferred Skills:

• Proposal Development: Experience contributing to or leading the development of client proposals, including scope definition, solution design, and pricing considerations.

• Prototyping Tools: Proficiency with industry-standard prototyping and design tools such as Figma, Sketch, Adobe XD, InVision, or similar.

• Agile Methodologies: Familiarity with Agile development processes and how UX integrates within sprint cycles.

• Information Architecture: Solid understanding of information architecture principles and their application in designing complex digital systems.

📝 Enhancement Note: The required skills list is extensive and points towards a senior-level UX professional with a strong consulting and business development component. The emphasis on "CX refresh proposals," "effort estimation," and "proposal development" suggests that candidates will be evaluated on their ability to not only design but also to shape and sell design-led solutions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 detailed case studies demonstrating end-to-end UX/CX design projects, with a particular focus on those involving proposal development, client consulting, or significant CX improvements.

• Problem/Solution Framing: Clearly articulate the business problem or user need addressed, the design process followed, and the rationale behind key design decisions.

• Process Documentation: Illustrate your approach to requirement discovery, user research, wireframing, prototyping, and usability testing. Highlight how you adapted processes to specific project constraints or client needs.

• Impact & Metrics: Quantify the impact of your design work with measurable results (e.g., increased conversion rates, improved user satisfaction scores, reduced task completion times, successful proposal wins).

• Consultative Elements: Include examples that highlight stakeholder management, cross-functional collaboration, and executive communication. If possible, showcase contributions to proposal content or strategy.

Process Documentation:

• Demonstrate your ability to document UX processes, from initial client engagement and requirement gathering to final design delivery and handover.

• Provide examples of how you have standardized or improved design workflows within teams or for client projects.

• Showcase how you track and report on design progress and outcomes, linking them to business objectives.

📝 Enhancement Note: For a role that involves proposal development, the portfolio needs to go beyond just showcasing visual design. It must demonstrate strategic thinking, process ownership, and the ability to articulate business value and measurable outcomes, particularly in the context of client engagements and consulting.

💵 Compensation & Benefits

Salary Range: ₹1,200,000 - ₹2,500,000 per annum.

• This range is an estimate based on industry benchmarks for experienced UX Designers and Consultants in Pune, India, considering the specified experience level (6-8 years) and the scope of responsibilities including proposal development and client-facing activities. The final salary will depend on the candidate's specific experience, skills, and qualifications. Benefits:

• Comprehensive health insurance coverage (medical, dental, vision) for employees and dependents.

• Retirement savings plan (e.g., Provident Fund, Gratuity) in compliance with Indian labor laws.

• Paid time off, including annual leave, sick leave, and public holidays.

• Opportunities for professional development, training, and certifications in UX, design thinking, and consulting.

• Employee Assistance Program (EAP) offering confidential counseling and support services.

• Performance-based bonuses and incentives.

• Access to Zensar's global learning platforms and innovation hubs.

Working Hours: 40 hours per week, typically Monday to Friday, with flexibility to accommodate project deadlines and client needs.

📝 Enhancement Note: The salary range is estimated based on typical compensation for a UX Designer with 6-8 years of experience in a major Indian IT hub like Pune, considering the consulting aspects. Benefits are standard for a large IT services company in India.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology Services & Consulting, Digital Transformation.

Company Size: 10,000+ employees. This signifies a large, established organization with robust processes, diverse teams, and significant opportunities for cross-functional collaboration and learning. For a UX Designer, this means exposure to a wide range of projects, technologies, and client industries, as well as established career paths.

Founded: Zensar has a long history, being part of the RPG Group. This implies a stable company with a strong market presence and a culture that likely balances innovation with established corporate values.

Team Structure:

• The UX Designer will likely be part of a dedicated Digital Experience or Design practice within Zensar, potentially reporting to a Design Lead or Practice Manager.

• This role involves significant collaboration with Client Account Managers, Business Analysts, Project Managers, Solution Architects, and development teams.

• The structure promotes a matrixed approach where individuals contribute to multiple client projects while being part of a functional team. Methodology:

• Zensar's "experience-led everything" philosophy suggests a strong emphasis on user-centricity and design thinking across all digital initiatives.

• The company likely employs a blend of Agile and Waterfall methodologies depending on the project and client requirements, with a focus on delivering value iteratively.

• Data analysis and performance metrics are integral to measuring the success of digital solutions and informing future iterations.

Company Website: https://www.zensar.com/

📝 Enhancement Note: Zensar's positioning as an "experience-led everything" company is a key cultural indicator for a UX Designer. The RPG Group affiliation suggests a well-structured, stable, and reputable organization. The team structure will likely involve working within a dedicated design unit while collaborating extensively with client-facing and technical teams.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level UX Designer with a strong consultative component. It's beyond an entry-level or junior designer role, requiring independent problem-solving, client interaction, and strategic input into proposals. The focus on leading CX refresh proposals and defining roadmaps indicates a trajectory towards Senior UX Designer, Lead UX Designer, or UX Strategy roles.

Reporting Structure: The UX Designer will likely report to a Design Manager or Head of UX within Zensar's digital services or consulting arm. They will collaborate extensively with project managers and client-side counterparts.

Operations Impact: The UX Designer's impact is critical to Zensar's success in winning and delivering digital transformation projects. By creating compelling proposals and designing effective user experiences, they directly influence client satisfaction, project success rates, and Zensar's reputation as a leading digital solutions provider. Their work underpins the "experience-led everything" ethos.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas like service design, interaction design, UX research, or accessibility.

• Leadership: Progression to Lead UX Designer, managing small teams, or taking on UX Strategy roles, shaping the overall design direction for clients.

• Consulting Track: Transitioning into a more client-facing consulting role, focusing on digital strategy and experience transformation.

• Skill Development: Continuous learning through Zensar's internal training programs, workshops, and potential for certifications in design thinking, Agile, or relevant technologies.

• Project Variety: Exposure to diverse industries and project types, building a broad portfolio and versatile skill set.

📝 Enhancement Note: The role offers a clear path for growth within both the UX discipline and the broader consulting landscape of Zensar, appealing to ambitious designers looking to expand their strategic and client-facing capabilities.

🌐 Work Environment

Office Type: The role is designated as "On-site," indicating a primary work location within Zensar's Pune office. This environment is likely designed to foster collaboration, innovation, and direct interaction with colleagues and clients.

Office Location(s): Plot No. 4, MIDC, Kharadi, Pune, Maharashtra, India, 411014. This is a well-established industrial and IT hub in Pune, suggesting accessibility and a vibrant business ecosystem.

Workspace Context:

• The Pune office will provide a professional workspace designed for collaboration, including meeting rooms, brainstorming areas, and individual workstations.

• Access to standard design software, hardware, and potentially specialized UX research tools will be provided.

• Opportunities for spontaneous and planned interactions with a large community of IT professionals, designers, and consultants will be abundant.

Work Schedule: The standard 40-hour workweek is expected, but the nature of consulting and client project delivery may require occasional flexibility to meet deadlines, attend client meetings, or complete urgent tasks.

📝 Enhancement Note: The on-site requirement in Pune suggests a traditional office setting conducive to team collaboration and client meetings, which is often preferred for roles involving significant proposal development and cross-functional team syncs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, focusing on relevant experience in UX design, consulting, and proposal contributions.

• Technical Interview: This stage will likely involve a deep dive into your UX design process, methodologies (design thinking, user-centered design), and problem-solving skills. Expect scenario-based questions.

• Portfolio Review: A dedicated session where you will present 2-3 key case studies from your portfolio. Be prepared to articulate your role, process, design decisions, and the impact of your work.

• Consulting/Business Acumen Interview: This interview will assess your ability to understand business needs, manage stakeholders, communicate with executives, and contribute to proposal development. Questions may involve hypothetical client scenarios.

• Final Interview: A discussion with senior leadership or the hiring manager to assess cultural fit, long-term potential, and alignment with Zensar's values and "experience-led everything" philosophy.

Portfolio Review Tips:

• Curate Strategically: Select case studies that best align with the job description, emphasizing proposal development, CX improvements, and stakeholder management.

• Tell a Story: For each case study, clearly outline the problem, your process, your specific contributions, the challenges faced, the solutions implemented, and the measurable outcomes.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., conversion rates, user satisfaction, time savings).

• Highlight Collaboration: Showcase how you worked with cross-functional teams and managed stakeholder expectations.

• Practice Your Pitch: Rehearse your presentation to ensure clarity, conciseness, and confidence. Be ready to answer in-depth questions about your design choices.

Challenge Preparation:

• Be prepared for a potential design challenge or case study exercise that might involve analyzing a business problem and proposing a UX solution, or critiquing an existing experience.

• Focus on demonstrating your structured thinking, problem-solving approach, and ability to articulate your rationale clearly and concisely.

• Practice presenting your thought process and recommendations as you would to a client or executive team.

📝 Enhancement Note: The interview process is designed to evaluate a candidate's holistic capabilities, from core design skills to strategic thinking, business acumen, and client-facing abilities, reflecting the consultative nature of the role.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Axure RP (Proficiency in at least one or two is expected).

• User Research & Testing: Tools like UserTesting.com, Lookback, Maze, or internal platforms for conducting usability studies and gathering feedback.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Miro, Mural for workflow management, documentation, and collaborative ideation.

Analytics & Reporting:

• Familiarity with web analytics tools such as Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and measure design impact.

• Experience with data visualization tools or dashboards (e.g., Tableau, Power BI) to present performance metrics. CRM & Automation:

• While not a primary tool for UX design, an understanding of how CRM systems (e.g., Salesforce) and marketing automation platforms impact the user journey and digital experience can be beneficial.

📝 Enhancement Note: Proficiency in modern design and prototyping tools is essential. Experience with collaboration platforms and an understanding of analytics tools are also highly valued for demonstrating the impact of design work.

👥 Team Culture & Values

Operations Values:

• "Experience-led everything": A core philosophy that prioritizes user experience and customer-centricity in all solutions.

• ONE with Client: Emphasizes deep client partnership, understanding their needs, and co-creating value. This translates to proactive communication and a solutions-oriented mindset.

• One Zensar: Fosters a unified team spirit, encouraging collaboration and knowledge sharing across different practices and geographies.

• Nurturing: Focuses on employee growth, well-being, and creating a supportive work environment.

• Empowering: Encourages initiative, autonomy, and providing employees with the tools and freedom to succeed.

• Client Focus: A paramount value ensuring that client success and satisfaction are at the forefront of all activities.

Collaboration Style:

• Highly collaborative, with a strong emphasis on cross-functional teamwork between design, business analysis, product management, and engineering.

• Open communication and feedback are encouraged to refine designs and processes.

• Proactive engagement with clients and stakeholders is expected to ensure alignment and build strong partnerships.

📝 Enhancement Note: Zensar's core values are deeply intertwined with a client-centric and experience-focused approach. This means the ideal candidate will be a strong communicator, a team player, and someone who consistently prioritizes client success and user well-being in their work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Demands with Design Integrity: Navigating diverse client expectations and business constraints while upholding user-centered design principles and ensuring high-quality experiences.

• Complex Project Scoping: Accurately defining scope and effort for CX refresh proposals in a consulting environment, which can be inherently ambiguous.

• Cross-functional Alignment: Ensuring seamless integration of UX designs with technical capabilities and business objectives across multiple teams and stakeholders.

• Staying Ahead of Trends: Continuously evolving UX/CX practices and technologies in a rapidly changing digital landscape.

Learning & Development Opportunities:

• Formal Training: Zensar likely offers structured training programs, workshops, and access to online learning platforms covering advanced UX techniques, design thinking, and consulting skills.

• Mentorship: Opportunities to learn from senior designers, UX strategists, and experienced consultants within the organization.

• Industry Exposure: Participation in conferences, webinars, and professional development events to stay current with industry best practices and emerging trends.

• Career Pathing: Clear pathways for advancement into senior design, leadership, or specialized consulting roles.

📝 Enhancement Note: The challenges presented are typical for a senior UX role in a consulting firm, emphasizing the need for adaptability, strong communication, and strategic problem-solving. The growth opportunities are robust, aligning with Zensar's commitment to employee development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence stakeholders with conflicting priorities on a design project. How did you approach it?" (Focus on stakeholder management, negotiation, and communication skills.)

• "Walk us through a CX refresh proposal you developed or contributed to. What were the key components, and how did you define the scope and roadmap?" (Prepare a concise case study highlighting your proposal development process and strategic thinking.)

• "How do you integrate user research and business requirements into your design process, especially when developing proposals?" (Emphasize your methodology for requirement discovery and user-centricity.) Company & Culture Questions:

• "Based on our 'experience-led everything' philosophy, how would you approach designing a new digital service for one of our clients?" (Demonstrate your understanding of user-centricity and Zensar's core values.)

• "How do you ensure collaboration and alignment when working with diverse teams (e.g., engineering, marketing, product) on complex projects?" (Highlight your cross-functional collaboration experience and communication strategies.)

• "What metrics do you use to measure the success of a UX design, and how would you report on these to executive stakeholders?" (Prepare to discuss quantitative and qualitative UX metrics and your reporting capabilities.) Portfolio Presentation Strategy:

• Structure Your Presentation: For each case study, follow a clear narrative: Problem -> Process -> Solution -> Outcome. Use visuals effectively but focus on the story and your role.

• Quantify Results: Be ready to discuss the measurable impact of your designs. If direct metrics aren't available, discuss anticipated business value or how you would measure success.

• Articulate Decision-Making: Be prepared to explain why you made specific design choices, linking them back to user needs, business goals, and constraints.

• Showcase Collaboration: Briefly mention how you worked with others and managed feedback.

• Tailor to Zensar: Understand Zensar's "experience-led everything" and "ONE with Client" values and subtly weave them into your presentation where relevant.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skills but also strategic thinking, business acumen, and the ability to translate design concepts into client-winning proposals and successful project outcomes.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Zensar careers portal via the provided link.

• Tailor Your Resume: Highlight experience in UX/CX design, consulting, proposal development, stakeholder management, and business analysis. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 strong case studies that showcase your end-to-end design process, problem-solving skills, and quantifiable results, with an emphasis on proposal contributions or client-facing projects.

• Prepare Your Narrative: Practice articulating your experience and portfolio projects clearly and concisely, focusing on the business impact and your strategic contributions.

• Research Zensar: Understand their "experience-led everything" philosophy, their core values, and recent work in digital transformation to demonstrate your cultural fit and strategic alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.