UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Salesforce

Location: Mexico City, Mexico

Job Type: Full time

Category: User Experience Design

Date Posted: 2026-09-04

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design and deliver human-centered workplace experiences directly on the Salesforce platform, acting as 'Customer Zero' to solve internal business challenges.

• Collaborate within small, cross-functional squads to rapidly build, experiment with AI, and ship impactful solutions within iterative 4-week cycles.

• Embrace a 'Builder' mentality, shifting from static mocks to demo-driven development and directly implementing front-end solutions using AI tools.

• Drive user and data-centric iteration by distilling complex problems, evaluating design tradeoffs, and anchoring design quality in real data and live user feedback.

📝 Enhancement Note: The role emphasizes a hands-on "Builder" approach, integrating AI tools for development and design, and a demo-driven, iterative delivery model. This suggests a move away from traditional UX workflows towards a more agile and integrated product development process.

📈 Primary Responsibilities

• Act as an Accountable Builder, collaborating in small, cross-functional squads (3-5 members) to own problem definitions, co-define solutions, and deliver outcomes within rapid 4-week cycles.

• Employ demo-driven delivery, building prototypes to plan and ensuring that every piece of work produces a demo artifact linked directly to a Linear issue.

• Engage in direct implementation, moving beyond static mocks to directly solution with users, stakeholders, engineers, and product managers using AI tools to implement and polish front-end details.

• Foster async-first collaboration by replacing traditional ceremonies with async communication, leveraging Slack, short video updates, and public channels to share progress.

• Drive user & data-centric iteration by distilling complex problems to their core, evaluating design tradeoffs, and anchoring the quality of designs in real data and live user feedback.

• Ensure cross-functional alignment by serving as a collaborative bridge linking design, product, and engineering, while preparing materials to support research activities and producing clear accessibility and localization documentation.

📝 Enhancement Note: The responsibilities highlight a shift towards a more integrated role where UX designers are expected to be deeply involved in the implementation and delivery phases, utilizing AI tools and a demo-first approach. This indicates a need for strong technical aptitude and a proactive, hands-on work ethic beyond traditional UX tasks.

🎓 Skills & Qualifications

Education: A related technical degree is required.

Experience: Mid-Level (2-5 years) experience in User Experience Design, with a demonstrated ability to apply design system components into high-fidelity shippable solutions.

Required Skills:

• Deep understanding of user-centered design principles and methodologies.

• Ability to apply and adapt design system components into high-fidelity shippable solutions.

• Strong "Builder" mentality with a bias toward action, resilience in a time of constant change, and a willingness to experiment with new methods.

• Experience or strong willingness to use AI coding tools daily for building, automating, and experimenting.

• Strong communication skills, including the ability to articulate design rationale, provide and receive actionable feedback in critiques, and diplomatically navigate conflicting priorities.

• Capability to integrate accessibility and localization considerations beyond basic compliance.

• Expert knowledge of current design tools and the ability to quickly learn new tools. Preferred Skills:

• Falling into the archetype of a "Strong Generalist" (highly skilled across multiple disciplines) or a "Deep Specialist" (top-tier expert in a specific niche like visual design or technical implementation).

• Experience with front-end development technologies or a strong understanding of their capabilities.

• Familiarity with Agile methodologies and rapid iteration cycles.

• Experience working within 'Customer Zero' or internal tooling design teams.

📝 Enhancement Note: The emphasis on a "Builder" mentality, AI tool proficiency, and direct implementation suggests a preference for candidates who are not only skilled in UX but also comfortable with front-end development concepts and possess a proactive, problem-solving attitude. The "Strong Generalist" or "Deep Specialist" preference indicates a need for either broad versatility or exceptional depth in a specific UX discipline.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A portfolio showcasing end-to-end UX design projects, demonstrating your process from problem definition to shipped solutions.

• Examples of how you have applied design system components to create consistent and scalable user experiences.

• Case studies highlighting your ability to integrate accessibility and localization considerations into your designs.

• Demonstrations of your experience or willingness to use AI tools in the design and development process.

• Prototypes or demos that illustrate your "demo-driven development" approach, showing iterative progress and working solutions. Process Documentation:

• Evidence of how you distill complex problems into clear workflows and user journeys.

• Examples of how you evaluate design tradeoffs and anchor design decisions in user data and feedback.

• Documentation of your collaboration process within cross-functional teams, particularly in an async-first environment.

• Clear articulation of your approach to accessibility and localization in design documentation.

📝 Enhancement Note: The portfolio requirements strongly emphasize practical application and a "builder" mindset. Candidates are expected to showcase not just the final designs but also the process, including the use of AI tools, demo-driven development, and data-informed iteration, reflecting the role's hands-on and results-oriented nature.

💵 Compensation & Benefits

Salary Range:

For a UX Designer with 2-5 years of experience in Mexico City, the estimated salary range is MXN $450,000 - $750,000 annually. This range is based on industry benchmarks for mid-level UX roles in major Mexican tech hubs, considering Salesforce's position as a leading technology company.

Benefits:

• Comprehensive health, dental, and vision insurance.

• Generous paid time off (PTO) and holidays.

• Retirement savings plan (e.g., 401k equivalent in Mexico).

• Professional development opportunities, including access to training, conferences, and certifications.

• Employee Stock Purchase Program (ESPP).

• Paid volunteer time.

• Wellness programs and resources to support work-life balance.

• Access to cutting-edge AI tools and technologies for professional growth. Working Hours:

Standard full-time working hours are approximately 40 hours per week. The role's async-first and iterative nature may offer some flexibility in scheduling, but consistent availability for collaboration within cross-functional squads and for demo presentations is expected.

📝 Enhancement Note: Salary estimate is based on market research for UX Designers in Mexico City with 2-5 years of experience, adjusted for a company of Salesforce's caliber. Benefits are inferred based on typical offerings for major tech companies in the region and the emphasis on employee well-being and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software & Technology, specifically CRM and AI-driven enterprise solutions. Salesforce is a leader in the AI CRM market, focused on enabling customer success through technology and innovation.

Company Size: Salesforce is a large enterprise company, with tens of thousands of employees globally. This offers a stable environment with ample resources, diverse career paths, and opportunities for large-scale impact.

Founded: Salesforce was founded in 1999. Its long history signifies stability, proven market leadership, and a continuous evolution of its products and internal operations to stay at the forefront of technological advancement.

Team Structure:

• The "Salesforce on Salesforce" UX design team operates with small, focused, cross-functional squads (3-5 members).

• These squads are empowered to tackle specific internal business challenges, fostering a sense of ownership and direct impact.

• The reporting structure is likely flat within these squads, emphasizing collaboration and shared accountability rather than a strict hierarchy.

• Collaboration is primarily async-first, utilizing digital tools like Slack and video updates, complementing traditional cross-functional partnerships with product managers and engineers. Methodology:

• Data Analysis & Insights: Designs are anchored in real data and live user feedback, requiring a strong analytical approach to problem-solving.

• Workflow Planning & Optimization: The team focuses on designing efficient, human-centered workplace experiences that streamline internal processes.

• Automation & Efficiency: A core tenet is leveraging AI tools for building, automating, and experimenting, driving efficiency and rapid delivery.

Company Website: https://www.salesforce.com/

📝 Enhancement Note: The "Salesforce on Salesforce" team operates with a distinct internal "startup" feel within a large enterprise, emphasizing rapid iteration, hands-on building, and AI integration, which is a key differentiator from traditional corporate UX teams.

📈 Career & Growth Analysis

Operations Career Level: This UX Designer role is positioned at a mid-level, requiring demonstrated expertise in user-centered design, a builder mentality, and the ability to contribute significantly to cross-functional teams. It signifies a level where individuals are expected to independently drive projects, mentor junior team members implicitly through collaboration, and take ownership of outcomes.

Reporting Structure: While the role is part of the broader UX Design team, within the "Salesforce on Salesforce" initiative, designers work in small, autonomous squads. This means direct reporting might be to a UX Design Manager or Lead, but day-to-day work and collaboration are primarily within the squad, reporting to squad objectives and sprint goals.

Operations Impact: This role directly impacts operational efficiency and employee productivity by designing and implementing solutions on the Salesforce platform itself. By improving internal tools and workflows, the UX Designer contributes to reducing friction, enhancing user adoption, and ultimately driving better business outcomes for Salesforce employees across various departments like Sales, Revenue, Customer Success, and Employee Success.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in AI-driven design and development, end-to-end product lifecycle ownership, and advanced UX methodologies within a leading CRM ecosystem.

• Industry Specialization: Develop a niche in designing for internal enterprise tools, gaining unique insights into optimizing large-scale corporate operations.

• Leadership Potential: Opportunities to lead design initiatives within squads, influence product direction, and potentially transition into senior design roles or specialized technical implementation leadership as the "Everyone is a Builder" model evolves.

📝 Enhancement Note: The growth opportunities are framed around the unique "builder" and AI-integration aspects of the role, suggesting a path for designers who want to expand their technical capabilities and influence internal operational strategies significantly.

🌐 Work Environment

Office Type: This role is based in Mexico City and is designated as Hybrid. This implies a blend of remote work and in-office collaboration, allowing for flexibility while maintaining in-person team interaction.

Office Location(s): Salesforce has a significant presence in Mexico City, likely offering modern office spaces designed to foster collaboration and innovation. Specific details on office amenities and accessibility would be available upon inquiry or during the interview process.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on cross-functional squads suggest a workspace that encourages interaction, brainstorming, and knowledge sharing, both in person and virtually.

• Operations Tools & Technology: Employees will have access to the Salesforce platform itself, along with a suite of modern design and collaboration tools (e.g., Slack, AI coding assistants, design software), facilitating efficient workflow and innovation.

• Team Interaction: Opportunities for direct interaction with product managers, engineers, and fellow designers within the squad and the broader "Salesforce on Salesforce" team, fostering a dynamic and learning-oriented environment.

Work Schedule: The standard 40-hour work week is expected, but the async-first culture and focus on outcomes rather than strict hours may allow for some flexibility in managing individual work schedules, provided that collaboration and delivery timelines are met.

📝 Enhancement Note: The hybrid nature and async-first approach suggest a modern, flexible work environment that balances in-person collaboration with remote autonomy, optimized for efficient delivery within cross-functional teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess foundational UX skills, design thinking, and alignment with the "builder" and AI-integration requirements.

• Portfolio Presentation & Case Study: A session where candidates present selected projects from their portfolio, focusing on their process, problem-solving approach, collaboration, and impact. Expect questions about how they've used AI tools and applied user-centered design.

• Technical/Skills Assessment: This might involve a design challenge or a discussion about technical implementation capabilities, focusing on their ability to directly build or contribute to front-end solutions.

• Cross-functional/Team Interview: Meeting with potential squad members (product managers, engineers) to assess collaboration style, communication skills, and cultural fit within a fast-paced, iterative team.

• Hiring Manager Interview: Final discussion to assess overall fit, career aspirations, and understanding of Salesforce's mission and values.

Portfolio Review Tips:

• Show, Don't Just Tell: For each project, clearly articulate the problem, your role, your process (including AI tool usage), the solutions you designed, and the measurable outcomes or impact.

• Highlight the "Builder" Aspect: Showcase examples where you moved beyond static mocks to tangible prototypes or even direct implementation contributions. Emphasize your comfort with rapid iteration and demo-driven delivery.

• Focus on Collaboration: Provide context on how you worked with cross-functional teams, managed feedback, and navigated conflicting priorities.

• Demonstrate AI Integration: If possible, include projects where you experimented with or utilized AI tools in your design or development workflow.

• Accessibility & Localization: Ensure these aspects are clearly addressed in at least one case study, demonstrating your commitment to inclusive design.

Challenge Preparation:

• Understand the "Salesforce on Salesforce" Model: Research the concept of 'Customer Zero' and the 'Everyone is a Builder' philosophy.

• Prepare for Demo-Driven Thinking: Practice articulating your design process in terms of rapid prototyping and iterative demos rather than lengthy documentation.

• Brush up on AI Tools: Familiarize yourself with common AI coding assistants and design tools that could be relevant.

• Practice Async Communication: Think about how you would effectively communicate progress, challenges, and feedback in an async-first environment.

📝 Enhancement Note: The interview process is heavily geared towards assessing a candidate's practical application skills, their ability to integrate with AI-driven development workflows, and their collaborative spirit within agile, cross-functional teams. The portfolio is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Design Software: Expert proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, or similar. The ability to quickly learn new tools is essential.

• Prototyping Tools: Experience with tools that allow for high-fidelity interactive prototyping (e.g., Figma, InVision, ProtoPie).

• AI Coding Tools: Experience or a strong willingness to use AI-powered coding assistants (e.g., GitHub Copilot, Salesforce's own AI tools) for building, automating, and experimenting with front-end solutions.

• Project Management: Familiarity with tools like Linear (mentioned in the job description) for issue tracking and workflow management.

Analytics & Reporting:

• User Analytics Platforms: Experience with tools to gather and analyze user data (e.g., Google Analytics, Amplitude, Pendo) to inform design decisions.

• Data Visualization Tools: Ability to interpret and potentially create dashboards or reports to communicate design impact and user insights.

CRM & Automation:

• Salesforce Platform: Deep understanding of the Salesforce ecosystem is a significant advantage, given the role is to design on the platform. Familiarity with its capabilities, limitations, and customization options is key.

• Collaboration & Communication: Proficient use of Slack for async communication, video conferencing tools (e.g., Zoom, Google Meet) for remote meetings, and potentially internal documentation platforms.

📝 Enhancement Note: The emphasis on AI coding tools and the Salesforce platform itself indicates a need for UX designers who are comfortable bridging the gap between design and development, and who can leverage cutting-edge technology to accelerate their work.

👥 Team Culture & Values

Operations Values:

• Customer Success (Internal): The core mission of "Salesforce on Salesforce" is to drive success for internal users by designing and delivering effective solutions, embodying the company's external customer-centricity.

• Innovation & AI: A strong commitment to leveraging AI and new technologies to reimagine how work gets done, encouraging experimentation and continuous learning.

• Collaboration & Transparency: An async-first, transparent communication style within small, cross-functional squads, fostering a sense of shared ownership and open feedback.

• Bias for Action & Shipping: A relentless drive to build, iterate, and deliver tangible results rapidly, valuing working demos over extensive documentation.

• Inclusivity & Accessibility: A commitment to designing experiences that are accessible and localized for a global workforce, reflecting Salesforce's broader DEI commitments.

Collaboration Style:

• Async-First & Digital: Reliance on Slack, short video updates, and public channels for communication and progress sharing, minimizing traditional synchronous meetings.

• Cross-Functional Squads: Seamless integration with product managers, engineers, and other stakeholders within small, empowered teams.

• Feedback-Rich Environment: An active culture of giving and receiving constructive feedback during design critiques and throughout the development process.

• Shared Ownership: A collective responsibility for problem definition, solution co-creation, and delivery within the squad, fostering a highly collaborative and accountable atmosphere.

📝 Enhancement Note: The team culture is characterized by a blend of agile execution, AI-driven innovation, and a unique async-first communication model, all aimed at rapid, impactful delivery of internal business solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapid Iteration Cycles: Adapting to and thriving within fast-paced, 4-week development cycles requires strong time management, prioritization skills, and the ability to make quick, informed decisions.

• AI Tool Integration: Effectively leveraging AI coding tools for design and implementation, which may require continuous learning and adaptation as these technologies evolve rapidly.

• Async Communication Management: Mastering effective communication and collaboration without constant real-time interaction, ensuring clarity and alignment across distributed team members.

• Balancing Design Craft with Development Pace: Maintaining high design quality and user-centricity while adhering to rapid development timelines and the "builder" imperative.

Learning & Development Opportunities:

• AI-Powered Design & Development: Gain hands-on experience with cutting-edge AI tools that are transforming the UX design and front-end development landscape.

• End-to-End Product Ownership: Develop a comprehensive understanding of the entire product lifecycle, from problem identification to post-launch iteration, within a real-world business context.

• Salesforce Platform Expertise: Deepen knowledge of the Salesforce ecosystem, understanding its architecture, capabilities, and how to effectively design and build within it.

• Agile & Lean Methodologies: Refine skills in agile development, lean UX principles, and demo-driven delivery in a high-impact environment.

📝 Enhancement Note: The primary challenges revolve around the speed and methodology of the "Salesforce on Salesforce" initiative, particularly the integration of AI and async communication, offering significant opportunities for professional growth in these emerging areas.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex internal tool. How did you approach problem definition, user research, and solutioning?" (Focus on your process, data usage, and collaboration.)

• "How would you leverage AI coding tools to accelerate the design and implementation of a new feature on the Salesforce platform?" (Be specific about potential AI applications and your comfort level.)

• "Walk us through a project where you had to rapidly iterate on a design based on user feedback or data. What was your approach, and what were the outcomes?" (Highlight your ability to adapt and deliver quickly.) Company & Culture Questions:

• "What excites you about Salesforce's 'Everyone is a Builder' and 'Customer Zero' philosophies?" (Show you understand and align with these core principles.)

• "How do you see your design skills contributing to an async-first collaboration environment?" (Discuss your strategies for clear communication and engagement.)

• "Salesforce is a leader in AI CRM. How do you envision AI impacting the future of UX design?" (Demonstrate forward-thinking and an understanding of industry trends.) Portfolio Presentation Strategy:

• Select Impactful Projects: Choose 2-3 projects that best showcase your skills in user-centered design, problem-solving, collaboration, and your "builder" mentality.

• Structure Your Narrative: For each project, clearly outline the problem, your specific role and contributions, your design process (including AI tool usage if applicable), the solution, and the impact (quantifiable if possible).

• Emphasize the "Demo" Aspect: If possible, show interactive prototypes or demos that represent your demo-driven development approach.

• Be Prepared for Technical Questions: Anticipate questions about your technical skills, how you integrate with engineering, and your understanding of front-end limitations and possibilities.

• Articulate Your Value: Clearly state why you are a great fit for this specific role and how you can contribute to the "Salesforce on Salesforce" mission.

📝 Enhancement Note: Interview preparation should heavily focus on demonstrating practical application of UX skills, comfort with AI tools, understanding of agile and async methodologies, and a clear alignment with Salesforce's unique internal operational model.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided Workday link, ensuring all required fields are completed accurately.

• Customize Your Resume: Tailor your resume to highlight keywords from the job description, such as "User Experience Design," "AI Tools," "Builder Mentality," "Demo-Driven Development," "Cross-functional Collaboration," and "Salesforce Platform." Quantify your achievements wherever possible.

• Curate Your Portfolio: Select your strongest UX projects that demonstrate your end-to-end process, your ability to integrate AI, your collaboration skills, and your focus on delivering shippable solutions. Ensure it's easily accessible with a password if required.

• Prepare Your Portfolio Presentation: Practice walking through your selected projects, focusing on the narrative, your role, the challenges, your process (especially AI integration and demo-driven aspects), and the outcomes. Be ready to answer in-depth questions.

• Research Salesforce: Familiarize yourself with Salesforce's mission, values, its AI CRM leadership, and the "Salesforce on Salesforce" initiative. Understand the company culture and its commitment to innovation and employee success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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