UX Designer

📍 Job Overview

Job Title: UX Designer

Company: MRI Software

Location: London, United Kingdom

Job Type: Full time

Category: Product Design & User Experience

Date Posted: 2026-08-11

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive user experience (UX) initiatives across the entire product lifecycle, from initial discovery and research to design execution and validation.

• Collaborate intimately with cross-functional Product and Engineering teams to identify and solve complex user problems within enterprise and B2B software environments.

• Act as a player/coach, mentoring junior designers while remaining hands-on with complex design challenges and contributing to the overall UX quality.

• Ensure a high standard of visual design execution and adherence to UI guidelines, contributing to a cohesive and intuitive user interface.

• Champion user-centric design principles, accessibility standards (WCAG), and the responsible adoption of AI-enabled design practices within the product development process.

📝 Enhancement Note: The role is explicitly described as "Product Designer" and emphasizes a "player/coach mindset," indicating a need for both individual contribution and team leadership. The focus on "complex enterprise or B2B products" and "PropTech" suggests a need for experience in sophisticated software environments with a deep understanding of business user needs and workflows. The hybrid model with 3 days WFH confirms the "Hybrid" remote status.

📈 Primary Responsibilities

• Lead UX strategy and execution for key product initiatives, translating business requirements into user-centric features and intuitive workflows.

• Conduct comprehensive UX research, including user interviews, persona development, competitive analysis, and heuristic evaluations to deeply understand user needs and pain points.

• Design and iterate on user interfaces, information architecture, and interaction models using wireframing, prototyping, and user flow diagrams.

• Facilitate and lead design review sessions with stakeholders, effectively advocating for user needs and incorporating feedback into design solutions.

• Collaborate closely with agile development teams, providing clear design specifications, participating in sprint planning, and verifying design implementation to ensure fidelity.

• Develop and maintain design documentation, including user stories, prototypes, wireframes, and interaction specifications, ensuring consistency and clarity for development.

• Conduct usability testing sessions with end-users to gather qualitative feedback, identify usability issues, and validate design solutions, communicating findings effectively.

• Create and uphold UI guidelines, visual design standards, and style guides to ensure a consistent and branded user experience across all product touchpoints.

• Proactively identify opportunities for product or feature enhancements based on user feedback, market trends, and strategic business objectives.

• Stay current with industry trends in UX design, product development, and the PropTech sector, applying new knowledge to existing designs and future enhancements.

📝 Enhancement Note: The provided responsibilities are a direct expansion of the core functions listed in the job description, rephrased to emphasize operational aspects like workflow design, stakeholder advocacy, and agile collaboration, which are critical for a UX Designer in a product development context.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field, or equivalent practical experience.

Experience: 5-10 years of proven experience in UX/Product Design, with a significant focus on leading UX for complex enterprise or B2B software products.

Required Skills:

• Demonstrated experience in leading UX design for complex enterprise or B2B products, showcasing a strong understanding of user needs in sophisticated software environments.

• Proven ability to partner effectively with Product Management and Engineering teams, fostering strong cross-functional collaboration to achieve product goals.

• Player/coach mindset with the capability to mentor and guide other designers while remaining hands-on with critical design tasks.

• Experience coordinating design efforts across multiple designers or complex initiatives, ensuring consistent UX quality and adherence to standards.

• Proficiency in core UX design tools such as Figma, Sketch, Adobe XD, or similar for wireframing, prototyping, and visual design.

• Strong understanding of user-centered design principles, interaction design, and information architecture.

• Experience in conducting user research, usability testing, and translating findings into actionable design improvements.

• Ability to create detailed design documentation, including user personas, user stories, prototypes, wireframes, and design specifications.

• Familiarity with agile software development methodologies and experience working within agile teams. Preferred Skills:

• Experience in design system governance, including the creation, maintenance, and adoption of design system components.

• In-depth experience with UX research methodologies and conducting comprehensive usability testing.

• Knowledge of accessibility standards (WCAG 2.1 AA or higher) and experience designing for inclusive user experiences.

• Proven track record of improving design processes and team operations to enhance efficiency and effectiveness.

• Experience driving the adoption of AI-enabled design practices and tools within a product development team.

• Familiarity with the PropTech industry or real estate software solutions.

📝 Enhancement Note: The "You Have" and "Nice to Haves" sections from the original description have been categorized into Required and Preferred Skills, with specific UX and product design terminology integrated. The experience level has been inferred from the "player/coach" and "leading UX" requirements, aligning with typical mid-to-senior level expectations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 comprehensive case studies demonstrating leadership in UX for complex enterprise or B2B products.

• Clearly articulate your role and contributions in each case study, highlighting your process from discovery and research through to final design and validation.

• Provide evidence of how you used qualitative and quantitative data (user interviews, usability testing, analytics) to inform design decisions and drive product enhancements.

• Demonstrate expertise in creating user personas, user stories, detailed wireframes, interactive prototypes, and clear design specifications.

• Include examples of how you collaborated with Product and Engineering teams and how your designs were implemented within an agile development process. Process Documentation:

• Evidence of creating and maintaining UI guidelines, visual standards, or contributions to design systems.

• Documentation illustrating your approach to user research, including methodologies used and how findings were synthesized and applied.

• Examples of workflow design and process flow mapping for complex user journeys.

• Documentation demonstrating experience with accessibility best practices (WCAG) and how they were integrated into design solutions.

📝 Enhancement Note: This section outlines specific expectations for a UX Designer's portfolio, focusing on the depth of case studies, the demonstration of a structured design process, and the types of documentation that showcase their capabilities in complex product environments. The emphasis is on evidence of impact and process.

💵 Compensation & Benefits

Salary Range: £60,000 - £85,000 per annum (Estimated)

Benefits:

• Medical Aid Scheme: Comprehensive health coverage to ensure employee well-being.

• Personal Pension Plan: Competitive retirement savings plan with company contributions.

• Parental Leave: Generous paid leave to support new parents during this significant life event.

• Annual Leave: 25 days of paid annual leave plus Bank Holidays, promoting work-life balance.

• 'Flexi' Scheme: Opportunity to finish early 6 times per year, offering additional flexibility.

• Tuition Reimbursement Schemes: Support for professional development and further education.

• Office Perks: Including office breakfasts, quarterly lunches, and virtual social events to foster team cohesion.

• Flexible Working: Hybrid model with 3 days of working from home per week, and the option to work from anywhere in the world for two weeks annually.

Working Hours: Standard full-time hours (approximately 40 hours per week), with flexibility offered through the 'Flexi' scheme and hybrid working model.

📝 Enhancement Note: The salary range is estimated based on London, UK market data for experienced UX Designers in the tech industry, considering the company's size and the role's seniority. Benefits are directly listed from the provided text, with added context for clarity. Working hours are inferred from the standard full-time expectation, supplemented by the described flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Real Estate Software (PropTech)

Company Size: MRI Software is a global leader in real estate software, employing over 3,000 individuals worldwide. This size indicates a well-established organization with structured processes, significant resources, and opportunities for broad impact within the PropTech sector.

Founded: MRI Software was founded with a mission to build flexible, game-changing real estate software, implying a long-standing commitment to innovation and client success in the industry.

Team Structure:

• The UX team operates within a Product Design function, likely comprising several designers with varying specializations.

• This role involves a "player/coach" capacity, suggesting a senior designer who will mentor others and potentially lead specific design initiatives.

• Close collaboration with Product Management and Engineering teams is a core expectation, indicating a highly integrated, cross-functional product development environment. Methodology:

• Embraces user-centered design principles, utilizing research, user interviews, and usability testing to inform product development.

• Operates within an agile software development process, requiring close partnership with engineering for iterative design and delivery.

• Encourages continuous improvement, with opportunities to enhance existing designs and explore product/feature enhancements.

• Values data-driven decision-making, using qualitative and quantitative data to guide design choices.

Company Website: https://www.mrisoftware.com/

📝 Enhancement Note: Company context is derived from the "About Us" section and general industry knowledge about MRI Software. The emphasis is on how these factors influence the UX role, such as the scale of operations, the industry focus, and the collaborative nature of product development.

📈 Career & Growth Analysis

Operations Career Level: This UX Designer role is positioned at a Mid-Senior to Senior level, indicated by the requirement for "proven experience leading UX for complex enterprise or B2B products" and the "player/coach mindset" which implies mentorship and leadership responsibilities. The scope includes leading strategic initiatives and contributing hands-on to complex design work.

Reporting Structure: The role reports into a Product Design or UX leadership function. It involves close collaboration with Product Managers and Engineering Leads, forming a core part of the product development triad.

Operations Impact: The UX Designer has a direct impact on the usability, adoption, and overall success of MRI Software's real estate technology solutions. By ensuring intuitive and efficient user experiences, they contribute to client satisfaction, retention, and the company's competitive edge in the PropTech market. Their work also influences the efficiency and effectiveness of internal development processes.

Growth Opportunities:

• Leadership Development: Opportunities to grow into a Lead UX Designer or Managerial role, overseeing design teams and strategy for specific product areas.

• Specialization: Deepen expertise in areas like design system governance, advanced UX research, accessibility, or AI-driven design practices.

• Industry Expertise: Develop specialized knowledge within the PropTech sector, becoming a go-to expert for real estate software user experience.

• Process Improvement: Lead initiatives to refine and optimize design processes, team operations, and the adoption of new design technologies.

• Cross-Functional Influence: Expand influence across product strategy and roadmap development through strong partnerships with Product and Engineering.

📝 Enhancement Note: This analysis focuses on the career trajectory and impact of a UX Designer within a company like MRI Software, drawing from the role's described responsibilities and the company's context. The "player/coach" aspect is key to identifying growth into leadership.

🌐 Work Environment

Office Type: The role is based at the MRI Software London office, operating under a hybrid working model. This suggests a professional office environment designed to facilitate collaboration, team meetings, and focused work, balanced with remote flexibility.

Office Location(s): London, UK Office. Specific details about the office amenities or location within London would typically be provided during the interview process.

Workspace Context:

• Collaborative Hub: The office serves as a central point for team interaction, design critiques, stakeholder meetings, and cross-functional brainstorming sessions.

• Tooling & Technology: Access to standard design software and hardware, likely including industry-leading tools for UX research, wireframing, prototyping, and visual design.

• Team Interaction: Opportunities for informal and formal interactions with fellow designers, product managers, engineers, and other stakeholders, fostering a strong sense of team and shared purpose.

Work Schedule: The hybrid model allows for 3 days of working from home and 2 days in the office. This offers flexibility in managing personal schedules while ensuring dedicated time for in-person collaboration. Standard working hours are expected, with potential for some flexibility.

📝 Enhancement Note: The work environment is inferred from the "hybrid working model" and the mention of a "London office," emphasizing the blend of remote and in-office collaboration typical for such arrangements in professional settings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios to assess basic qualifications and experience.

• Portfolio Presentation & Discussion: Candidates will likely be asked to present their portfolio, focusing on 2-3 key case studies that demonstrate their UX leadership, process, and impact on enterprise/B2B products. Be prepared to discuss your design decisions, research methodologies, and collaboration strategies.

• Design Challenge/Exercise: A practical exercise or case study may be given to assess problem-solving skills, design thinking, and ability to translate requirements into solutions. This could involve a take-home assignment or an in-person/virtual workshop.

• Team & Stakeholder Interviews: Interviews with other designers, Product Managers, and Engineering Leads to evaluate technical skills, cultural fit, and collaboration style.

• Final Interview: Potentially with a senior leader to discuss overall fit, strategic thinking, and long-term career aspirations within MRI Software.

Portfolio Review Tips:

• Curate Strategically: Select case studies that best represent your experience with complex enterprise/B2B products and your "player/coach" capabilities.

• Tell a Story: For each case study, clearly articulate the problem, your role, your process, the solutions you designed, the outcomes achieved, and what you learned.

• Highlight Impact: Quantify results whenever possible (e.g., improved conversion rates, reduced support tickets, increased user satisfaction scores). If quantitative data isn't available, focus on qualitative insights and user feedback.

• Showcase Collaboration: Explain how you worked with Product and Engineering, demonstrating your ability to manage stakeholder expectations and communicate effectively.

• Demonstrate Process: Detail your research methods, ideation techniques, prototyping tools, and how you iterated based on feedback and testing.

• Accessibility Focus: If applicable, highlight how you incorporated accessibility standards (WCAG) into your designs.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research MRI Software, its products, and the PropTech industry to inform your approach.

• Focus on Process: Even if time is limited, clearly outline your design process, assumptions, and rationale.

• Prioritize: Identify the most critical aspects of the challenge and focus your efforts there.

• Communicate Clearly: Be prepared to articulate your thought process, design decisions, and any trade-offs you made.

📝 Enhancement Note: This section provides actionable advice for candidates, detailing a typical interview process for a UX role in a company like MRI Software. It emphasizes the importance of a strong, relevant portfolio and preparation for practical design challenges.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision (or similar industry-standard tools for wireframing, UI design, and interactive prototyping).

• User Research: Tools for conducting interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, SurveyMonkey, Google Forms).

• Documentation: Confluence, Jira (for user stories, specifications, and agile team collaboration).

Analytics & Reporting:

• Product Analytics: Tools like Google Analytics, Mixpanel, Amplitude, or Pendo for understanding user behavior and product adoption.

• Data Visualization: Tableau, Power BI, or similar for analyzing and presenting user data and product performance metrics.

CRM & Automation:

• While not directly a UX tool, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can provide context for B2B product design within a business ecosystem.

• Understanding of how user data flows through systems is beneficial.

📝 Enhancement Note: The tools listed are standard for UX Designers, with an emphasis on those relevant to enterprise/B2B product design and agile development environments. The inclusion of analytics and collaboration tools reflects the cross-functional nature of the role.

👥 Team Culture & Values

Operations Values:

• User Focus: A deep commitment to understanding and advocating for user needs in all design decisions.

• Collaboration: Strong emphasis on cross-functional teamwork with Product and Engineering to achieve shared goals.

• Integrity: Upholding ethical design practices and delivering honest, transparent user experiences.

• Innovation: Encouraging exploration of new ideas, technologies (like AI), and design approaches to drive product evolution.

• Excellence: Striving for high standards in visual design execution, usability, and accessibility.

• Inclusion: Commitment to creating accessible and inclusive designs that cater to a diverse user base.

Collaboration Style:

• Integrated Teams: Working closely within cross-functional product teams, participating actively in agile ceremonies and collaborative design sessions.

• Open Communication: Fostering an environment where feedback is freely exchanged, and design critiques are constructive and supportive.

• Knowledge Sharing: Encouraging the sharing of best practices, research findings, and design techniques across the UX team and with other departments.

• Partnership: Building strong working relationships with Product Management and Engineering, acting as a trusted partner in the product development lifecycle.

📝 Enhancement Note: The values and collaboration style are inferred from MRI Software's stated company culture ("Passion, integrity, and inclusion mixed with a healthy dose of fun," "people-first approach," "strive to amaze") and the role's emphasis on collaboration and mentorship.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating the complexities of enterprise software where user desires may sometimes conflict with business objectives or technical constraints.

• Managing Multiple Stakeholders: Effectively managing expectations and incorporating feedback from diverse stakeholders with varying priorities and perspectives.

• Driving Design System Adoption: Championing and ensuring consistent adoption of design systems across different product teams and initiatives.

• Keeping Pace with Technology: Staying current with rapid advancements in UX design tools, methodologies, and emerging technologies like AI-driven design.

• Remote/Hybrid Collaboration: Maintaining strong team cohesion and effective collaboration within a hybrid work environment.

Learning & Development Opportunities:

• Advanced UX Training: Access to workshops, courses, and certifications in specialized areas like advanced research, service design, or UX strategy.

• Industry Conferences: Opportunities to attend leading UX and PropTech conferences to gain insights and network.

• Mentorship Programs: Formal or informal mentorship from senior designers or leaders within MRI Software.

• Cross-Product Exposure: Gaining experience across different product lines within MRI Software's extensive portfolio.

• AI Design Exploration: Opportunities to experiment with and implement AI-assisted design tools and workflows.

📝 Enhancement Note: Challenges are identified based on common issues faced by UX Designers in enterprise software companies, particularly concerning stakeholder management, complex product environments, and the adoption of new technologies. Growth opportunities are aligned with typical career progression paths in UX.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led UX for a complex enterprise or B2B product. What were the key challenges and how did you overcome them?" (Focus on your process, decision-making, and outcomes.)

• "How do you balance user needs with business requirements and technical constraints in your design process?" (Prepare examples of trade-offs and negotiation.)

• "Walk us through your process for conducting user research and translating findings into actionable design solutions." (Be ready to detail specific methodologies and tools.)

• "How do you collaborate with Product Managers and Engineers? Provide an example of a successful cross-functional partnership." (Highlight communication, feedback loops, and shared ownership.) Company & Culture Questions:

• "What interests you about MRI Software and the PropTech industry?" (Research MRI's mission, products, and recent news.)

• "How do you approach mentoring junior designers or acting in a player/coach capacity?" (Demonstrate leadership and a willingness to share knowledge.)

• "What are your thoughts on accessibility (WCAG) and how do you incorporate it into your designs?" (Showcase your understanding and practical application.)

• "How do you stay up-to-date with industry trends, including AI in design?" (Be prepared to discuss specific trends and your learning habits.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process, the solution, and the impact. Use a consistent framework.

• Quantify Impact: Wherever possible, present metrics that demonstrate the success of your designs (e.g., user satisfaction scores, task completion rates, efficiency gains).

• Show, Don't Just Tell: Use visuals – mockups, prototypes, user flows – to illustrate your design thinking and solutions.

• Explain Your 'Why': Be ready to justify every design decision, linking it back to user needs, business goals, or research findings.

• Engage Your Audience: Make it a conversation. Ask clarifying questions and be open to feedback during the presentation.

📝 Enhancement Note: These interview questions are tailored to the specific requirements of the UX Designer role at MRI Software, focusing on leadership, enterprise product experience, collaboration, and process. The portfolio presentation advice is designed to help candidates effectively showcase their capabilities.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided Workday job portal link: https://mrisoftware.wd501.myworkdayjobs.com/External_CareerSite/job/London-UK-Office/UX-Designer_R-108920

• Tailor Your Resume: Highlight your experience leading UX for complex enterprise/B2B products, your player/coach capabilities, and your cross-functional collaboration skills. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 strong case studies that best demonstrate your end-to-end UX process, problem-solving abilities, and impact on business outcomes. Ensure it's easily accessible and well-organized.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on storytelling, clear articulation of your process, and quantifiable results. Be ready to discuss your design decisions and rationale.

• Research MRI Software: Understand their products, their mission in the PropTech space, and their company culture to articulate your interest and cultural fit effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.