UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Henry Schein

Location: Pennsylvania, United States (Remote)

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: April 13, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• Lead the design and development of user interfaces and workflows for client-server and web applications, focusing on Revenue Cycle Management functionality.

• Conduct comprehensive customer research, including interviews and usability testing, to understand user needs, pain points, and preferences.

• Collaborate closely with Product Managers, Engineers, and other internal stakeholders throughout the product lifecycle to ensure cohesive end-to-end user experiences.

• Drive design thinking initiatives, retrospectives, and critiques to foster a culture of continuous improvement and innovation in user experience.

• Manage and facilitate communication with stakeholders, integrating business constraints and technical considerations into design decisions.

📝 Enhancement Note: This role is specifically focused on the user experience of B2B software within the healthcare technology sector, particularly for Revenue Cycle Management (RCM) functionality. This implies a need for understanding complex business processes, regulatory environments, and the specific needs of professional users in financial and administrative roles. The emphasis on client-server applications suggests potential work with legacy systems alongside modern web applications, requiring adaptability in design approaches.

📈 Primary Responsibilities

• Design and develop intuitive user workflows and interfaces for client-server and web applications, creating prototypes to validate design concepts and detailed specifications for final products.

• Conduct in-depth customer research, including user interviews, surveys, and usability testing, to gather insights into customer needs, pain points, and preferences.

• Partner closely with product managers and engineers throughout the entire product lifecycle, actively seeking feedback and incorporating diverse considerations into design solutions.

• Translate complex business requirements and technical constraints into user-centered design decisions that enhance usability and efficiency.

• Facilitate design thinking workshops, retrospectives, and design critiques to foster collaboration, innovation, and continuous improvement within the design process.

• Scope, analyze, and shepherd voice-of-customer research, providing usability assessments and actionable insights to improve existing and future products.

• Maintain and contribute to the evolution of design systems, style guides, and interaction pattern libraries to ensure consistency and scalability across all applications.

• Champion a customer-obsessed mindset, ensuring all design decisions prioritize solving customer pain points and delivering value.

📝 Enhancement Note: The responsibilities highlight a need for end-to-end ownership of the design process, from initial discovery and research to final specification and iteration. The emphasis on "client-server applications" suggests a need to consider the unique challenges and opportunities of designing for desktop environments, which may differ significantly from purely web-based applications. Proficiency in Figma and FigJam points to a collaborative, digital-first design workflow.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 2+ years of professional experience designing and delivering successful B2B software products in a dedicated Product Designer or UX Designer role.

• Demonstrated experience across the full design process, from problem discovery (using data and research) to solution generation, prototype creation, and user testing.

Required Skills:

• Proficiency in core UX/UI design principles and methodologies.

• Strong expertise in user research techniques, including customer interviews, surveys, and foundational research methods.

• Proven ability to create compelling prototypes to validate design ideas and iterate based on feedback.

• Deep proficiency with design and collaboration tools, specifically Figma and FigJam.

• Experience utilizing and contributing to design systems, style guides, and interaction pattern libraries.

• Ability to produce both low-fidelity (sketches, wireframes) and high-fidelity (mockups, interactive prototypes) designs.

• Excellent understanding of web and native solution design principles.

• Demonstrated ability to work closely and collaboratively with product managers and engineers.

• A strong customer-obsessed mindset with a passion for solving user pain points.

Preferred Skills:

• Experience designing for desktop, client-server applications.

• Experience within the healthcare, revenue cycle management, accounting, or finance software sectors.

• Familiarity with Agile/Scrum development methodologies.

• Experience facilitating design thinking workshops and design critiques.

📝 Enhancement Note: The "Nice to Haves" are significant for this role, particularly experience with client-server applications and domain-specific knowledge in healthcare RCM, accounting, or finance. Candidates with this background will be better equipped to understand the complexities of Henry Schein's target market and product landscape. The requirement for a portfolio demonstrating the "design process" is crucial and should include artifacts beyond just final mockups.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio link is mandatory for all applications.

• The portfolio must clearly demonstrate your end-to-end design process, not just final mockups.

• Include artifacts such as workflow diagrams, sketches, wireframes, user journey maps, and design iterations.

• Showcase examples of user research findings and how they informed design decisions.

• Demonstrate your ability to create interactive prototypes and present design concepts effectively.

• Highlight your experience with B2B software design and the challenges involved.

• Showcase how you've integrated business constraints and technical limitations into your designs.

Process Documentation:

• Documented examples of your design process, from problem discovery to solution delivery.

• Case studies detailing specific design challenges, your approach, and the outcomes achieved.

• Evidence of how you've conducted and utilized user research and testing to drive design decisions.

• Examples of collaboration with cross-functional teams (Product Management, Engineering) throughout the design lifecycle.

• Documentation of how you've facilitated design thinking or similar collaborative problem-solving sessions.

📝 Enhancement Note: The portfolio requirement is explicitly detailed, emphasizing the need to showcase the process of design. This means candidates should prepare to present how they approach problems, research solutions, iterate on ideas, and collaborate, rather than just showing polished final screens. This is a standard expectation for mid-level UX roles, indicating the company values a structured and user-centric design methodology.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Medical, Dental, and Vision Coverage.

• 401K Plan with Company Match to support retirement savings.

• Paid Time Off (PTO) for work-life balance and personal time.

• Paid Parental Leave to support new parents.

• Short-Term Disability coverage.

• Work Life Assistance Program offering support services.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) for healthcare expense management.

• Education Benefits and a Worldwide Scholarship Program for continuous learning and development.

Working Hours:

• Standard full-time hours, estimated at 40 hours per week. While the role is remote, adherence to core business hours for collaboration with teams across different time zones in the United States is expected. Flexibility may be available, but prompt communication and responsiveness during business hours are key.

📝 Enhancement Note: The salary range is an estimation based on market data for UX Designers in the US, considering the specified experience level and remote work arrangement. The benefits package is extensive, reflecting a commitment to employee well-being and professional development, which is attractive to mid-level professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Dental and Medical Software & Services

Company Size: Henry Schein is a large enterprise, estimated to be in the 10,000+ employee range, with Henry Schein ONE operating as a significant division focused on software solutions. This size indicates a stable, well-established organization with robust processes and a global reach, offering opportunities for structured career growth and exposure to large-scale projects.

Founded: Henry Schein was founded in 1932. Henry Schein ONE was established more recently, consolidating various software businesses, indicating a strategic focus on digital transformation and integrated solutions within the healthcare industry.

Team Structure:

• The UX Designer will likely be part of a dedicated UX/Product Design team within Henry Schein ONE, potentially reporting to a Design Lead or Manager.

• This team will collaborate closely with Product Management, Engineering teams (developers, QA), and potentially Marketing and Sales to bring software products to market.

Methodology:

• Henry Schein ONE likely employs Agile methodologies for software development, meaning the UX Designer will work in iterative cycles, participating in sprint planning, reviews, and retrospectives.

• Design thinking principles are explicitly mentioned, suggesting a human-centered approach to problem-solving and innovation.

• Data and research are emphasized, indicating a commitment to evidence-based design decisions, with a focus on understanding customer needs and product performance metrics.

Company Website: https://www.henryschein.com/ and https://henryscheinone.com/

📝 Enhancement Note: The company's long history and large scale suggest a professional environment with established career paths. Henry Schein ONE's focus on software solutions within healthcare implies a mission-driven culture focused on improving patient care and practice management through technology. The mention of "caring for each other," "respect," and "kindness" indicates a positive, collaborative workplace culture.

📈 Career & Growth Analysis

Operations Career Level: This UX Designer role is positioned at a mid-level. It requires independent contribution and ownership of design projects, moving beyond junior support tasks. The role involves leading design efforts for specific features or applications, mentoring less experienced designers (potentially), and actively contributing to strategic design discussions.

Reporting Structure: The UX Designer will likely report to a Design Manager or Director within Henry Schein ONE. They will work closely with Product Managers and Engineering Leads on project teams. The emphasis on collaboration suggests a relatively flat team structure within project contexts, allowing for direct interaction with stakeholders.

Operations Impact: As a UX Designer, the primary impact is on the usability, efficiency, and overall satisfaction of users interacting with Henry Schein's software products. This directly influences customer adoption, retention, and potentially revenue by improving the user experience of critical business applications like Revenue Cycle Management. A well-designed UX can reduce support costs, increase user productivity, and enhance the perceived value of the software solutions.

Growth Opportunities:

• Skill Advancement: Deepen expertise in UX research methodologies, advanced prototyping techniques, and specialized areas like accessibility or information architecture. Opportunity to become a subject matter expert in RCM or healthcare software UX.

• Leadership Potential: Progress to a Senior UX Designer role, leading larger projects, mentoring junior team members, and taking on more strategic design responsibilities. Potential to move into a Design Lead or managerial position.

• Cross-functional Mobility: Develop a strong understanding of product management and engineering processes, potentially leading to opportunities in product ownership or technical program management within the tech division.

📝 Enhancement Note: The growth opportunities outlined are typical for a mid-level UX role in a large organization. The focus on B2B software and specific industry domains (healthcare, RCM) means that specialization can lead to significant career advancement and high demand within the company and industry.

🌐 Work Environment

Office Type: Fully Remote within the United States. This offers significant flexibility for employees to work from their preferred location.

Office Location(s): While the role is remote, Henry Schein has numerous physical office locations globally. For this specific role, candidates must be located within the United States to comply with employment regulations and time zone considerations for collaboration.

Workspace Context:

• Collaborative Environment: The remote nature necessitates robust virtual collaboration tools and practices. Expect regular video conferences, team syncs, and digital whiteboarding sessions. The company culture emphasizes mutual respect and teamwork, which is crucial for a remote setting.

• Operations Tools & Technology: Access to industry-standard design software (Figma, FigJam) and project management tools will be provided. The company likely utilizes a range of collaboration platforms (e.g., Slack, Microsoft Teams) for day-to-day communication.

• Team Interaction: While not physically co-located, opportunities for team interaction will be facilitated through scheduled meetings, virtual coffee breaks, and team-building activities. The design team will likely have dedicated channels for sharing work and seeking feedback.

Work Schedule: Standard full-time, 40 hours per week. While remote, maintaining availability during core business hours for the US market is expected to facilitate synchronous collaboration with product managers, engineers, and stakeholders. Some flexibility may be possible, but responsiveness and consistent communication are paramount.

📝 Enhancement Note: The fully remote nature is a key aspect of this role, attracting candidates who value flexibility. However, the expectation of working within US time zones for collaboration is critical for effective teamwork, especially given the company's global presence.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application, looking for relevant experience and a link to your portfolio. A brief phone screen may follow to assess basic qualifications and cultural fit.

• Portfolio Review & Presentation: Expect a dedicated session where you will present your portfolio, walking through 1-2 key case studies. Be prepared to discuss your design process, the problem you solved, your solutions, the rationale behind your decisions, and the outcomes.

• Technical/Design Challenge: You may be given a design exercise, either take-home or live, to assess your problem-solving skills, design thinking, and proficiency with design tools. This could involve critiquing an existing design or solving a hypothetical user problem.

• Stakeholder Interviews: Interviews with Product Managers, Engineers, and potentially other UX designers or business leaders. These will focus on your technical skills, collaboration style, understanding of B2B software, and ability to integrate business needs.

• Final Interview/Offer: A final conversation with the hiring manager or a senior leader to discuss career aspirations, cultural alignment, and to extend an offer.

Portfolio Review Tips:

• Show, Don't Just Tell: Use visuals extensively. Walk through your screen designs, wireframes, user flows, and research artifacts.

• Tell a Story: For each case study, frame it as a narrative: the problem, your role, your process, the challenges, the solution, and the results. Quantify impact whenever possible.

• Highlight Process: Clearly articulate how you arrived at your solutions. Explain your research methods, your iterative design steps, and how you incorporated feedback.

• Demonstrate Tool Proficiency: Be ready to discuss your experience with Figma and FigJam, and how you leverage these tools for efficiency and collaboration.

• Focus on B2B & RCM: If possible, tailor your presentation to showcase relevant B2B or healthcare/finance design experience.

• Be Prepared for Questions: Anticipate questions about your design choices, how you handle conflicting feedback, and your understanding of business constraints.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research Henry Schein ONE, its products (especially RCM), and its target audience.

• Time Management: Be mindful of time constraints. Prioritize key aspects of the challenge and present your strongest work.

• Articulate Your Rationale: For any design decisions you make during a challenge, be ready to explain the "why" clearly and concisely, referencing design principles or user needs.

• Practice Presentation: Rehearse your presentation style for both portfolio reviews and challenges to ensure clarity, confidence, and effective communication.

📝 Enhancement Note: The interview process is typical for UX roles, with a strong emphasis on portfolio demonstration. Candidates should prepare to articulate their design process in detail, demonstrating not just creative skill but also a strategic, user-centered, and business-aware approach.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Expect to use this extensively for creating high-fidelity mockups, interactive prototypes, and design system components.

• FigJam: Utilized for brainstorming, ideation, user flow mapping, and collaborative whiteboarding sessions.

• Design Systems: Experience with using, contributing to, or even building design systems is highly valued. This ensures consistency and scalability across applications.

Analytics & Reporting:

• While not directly responsible for analytics, a UX Designer should be comfortable interpreting user data and analytics reports to inform design decisions. Familiarity with tools like Google Analytics, Amplitude, or similar product analytics platforms could be beneficial for understanding user behavior and product performance.

CRM & Automation:

• Understanding CRM principles and how users interact with them is helpful, as RCM often involves managing customer data and workflows. While not a direct CRM role, awareness of data management and workflow automation in business applications is advantageous.

• Familiarity with project management tools like Jira or Asana for tracking design tasks within development sprints.

📝 Enhancement Note: Figma and FigJam are explicitly mentioned as required tools. Proficiency in these is non-negotiable. Experience with design systems is also a key requirement, indicating the company values scalable and consistent design practices.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A core value, driving the focus on understanding and solving customer pain points through empathetic design.

• Collaboration & Teamwork: Emphasized through phrases like "team player," "partner closely," and "facilitate communication," indicating a preference for individuals who work effectively with others.

• Respect & Kindness: The company explicitly states these values, suggesting a positive and supportive work environment where diverse viewpoints are welcomed.

• Continuous Improvement & Learning: Highlighted by the desire to "continuously improve" and the availability of education benefits. This points to a culture that encourages professional development and adaptation.

• Diversity & Inclusion: Stated as a commitment, ensuring a workplace where everyone's unique contributions are valued.

Collaboration Style:

• Cross-functional Integration: The role demands close collaboration with Product Management and Engineering. This involves active participation in planning, development, and feedback loops.

• Process Review & Feedback: Expect regular design critiques, retrospectives, and feedback sessions. A willingness to give and receive constructive criticism is essential.

• Knowledge Sharing: The culture appears to encourage sharing insights, best practices, and learnings across teams, especially in a remote setting.

📝 Enhancement Note: The company culture appears to be a blend of professional rigor and human-centric values. A candidate who thrives in collaborative, data-informed environments and values continuous learning will likely find success at Henry Schein ONE.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex B2B Workflows: Revenue Cycle Management involves intricate, often regulated, financial processes. Translating these into intuitive user experiences requires deep understanding and careful design.

• Balancing User Needs with Business Constraints: As a UX Designer, you'll need to advocate for the user while also considering technical limitations, development timelines, and business objectives.

• Remote Collaboration Effectiveness: Maintaining strong communication, collaboration, and design quality in a fully remote setting requires proactive effort and excellent virtual communication skills.

• Adapting to Evolving Technology: Staying current with UX best practices, design tools, and emerging technologies in the healthcare tech space.

Learning & Development Opportunities:

• Specialized Domain Expertise: Opportunity to become an expert in UX for healthcare technology, specifically Revenue Cycle Management, a high-demand niche.

• Advanced UX Skills: Access to training and resources to enhance skills in areas like complex user research, information architecture, accessibility standards, and UX strategy.

• Mentorship & Leadership: Potential for mentorship from senior designers and opportunities to develop leadership skills as you progress in your career.

• Industry Exposure: Working for a global leader provides exposure to large-scale projects, diverse user bases, and industry best practices.

📝 Enhancement Note: The challenges are inherent to B2B UX design, particularly in regulated industries. The growth opportunities are significant, offering a clear path for specialization and career advancement within a leading organization.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a complex B2B application feature, from initial concept to final handoff." (Focus on research, ideation, iteration, and collaboration with PM/Eng.)

• "How do you balance user needs with business constraints and technical limitations in your design decisions?" (Provide examples of trade-offs and how you navigated them.)

• "Walk me through a challenging user research project you conducted. What were your findings, and how did they influence the final design?" (Emphasize your research methodology and impact.)

Company & Culture Questions:

• "Why are you interested in Henry Schein ONE and specifically in designing for Revenue Cycle Management?" (Research Henry Schein's mission, values, and the importance of RCM in healthcare.)

• "How do you approach collaboration with Product Managers and Engineers, especially in a remote environment?" (Highlight your communication and teamwork skills.)

• "Describe a time you received difficult feedback on your design. How did you handle it?" (Showcase your ability to be receptive to feedback and iterate constructively.)

Portfolio Presentation Strategy:

• Structure Your Presentation: Start with an overview of your role and the project's goals. Then, dive into 1-2 detailed case studies. Conclude with a summary of outcomes and learnings.

• Focus on the "Why" and "How": For each step in your process, explain why you made those choices and how you executed them. Use visuals to support your narrative.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Be Ready for Deep Dives: Anticipate questions about specific design decisions, your thought process, and alternative solutions you considered.

• Showcase Figma/FigJam Skills: Be prepared to discuss how you used these tools effectively for prototyping, collaboration, and design system integration.

📝 Enhancement Note: Preparing specific examples that demonstrate problem-solving, collaboration, and a user-centric approach within a B2B context will be key. Highlighting experience with Figma and design systems will also be crucial.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Henry Schein careers portal.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your B2B software design experience, proficiency in Figma/FigJam, and any relevant healthcare/RCM background.

• Resume Optimization: Clearly articulate your 2+ years of experience and emphasize achievements using quantifiable results where possible, using keywords from the job description.

• Portfolio Walkthrough Practice: Rehearse presenting 1-2 key case studies from your portfolio, focusing on your design process, problem-solving, collaboration, and impact.

• Company Research: Thoroughly research Henry Schein ONE, its mission, its software solutions (especially RCM), and its stated company values to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.