UX Designer- A26180

📍 Job Overview

Job Title: UX Designer - A26180

Company: Activate Interactive Pte Ltd

Location: Singapore, Singapore

Job Type: Full-Time

Category: UX/Product Design Operations

Date Posted: 2026-05-28T07:01:50.653

Experience Level: 7+ Years

Remote Status: On-site (with potential for flexible work arrangements)

🚀 Role Summary

• Lead end-to-end design ownership for user experience (UX) initiatives, encompassing research, problem definition, solution iteration, and final delivery.

• Drive the simplification of complex citizen-facing services and business license applications by applying a service design mindset and focusing on user journeys.

• Collaborate closely with Product Managers and Engineers in a cross-functional, agile team environment to ensure seamless product development and implementation.

• Champion design quality and innovation across the team, actively contributing to design initiatives and piloting new methodologies.

• This role requires a proactive, independent designer comfortable with navigating complexity and aligning diverse stakeholder perspectives based on evidence.

📝 Enhancement Note: While the role is explicitly for a UX Designer, its emphasis on process simplification, citizen-facing services, and business applications positions it within a broader "Operations" context. The "Co-Development Business Unit" designation further suggests a focus on operationalizing design into functional products and services. The contract nature (1-year) is also noteworthy for career planning.

📈 Primary Responsibilities

• Own the complete design lifecycle, from scoping user research and defining intricate problems to iterating on solutions and ensuring their successful delivery across information architecture, interaction patterns, and user flows.

• Independently plan and execute various user research methodologies, including guerrilla interviews, usability testing, and contextual inquiry, translating findings into actionable design decisions.

• Employ a service design approach to map processes, understand holistic user journeys, and leverage service blueprinting concepts for complex problem resolution.

• Scrutinize and simplify forms and processes, proactively challenging unnecessary complexity within the context of business license applications and citizen-facing services.

• Clearly articulate design rationale to Product Managers and Engineers, driving stakeholder alignment through evidence-based arguments and making defendable trade-off decisions.

• Facilitate workshops with cross-functional stakeholders to foster alignment and collaboratively drive efforts toward process and form simplification.

• Proactively identify and address quality gaps and opportunities for improvement within personal design work and across the broader design team.

• Contribute to the design community by leading or participating in design initiatives, piloting new methods/tools, sharing findings, and engaging in learning and sharing sessions.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on process optimization and service design, which are critical components of operational efficiency in customer-facing and administrative functions. The expectation to "challenge unnecessary complexity" and "simplify forms and processes" directly relates to streamlining operational workflows.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 7 years of progressive experience in UX Design, Product Design, or Service Design.

• Demonstrated track record of independent ownership of design work, from initial research and problem definition through to the successful launch of shipped solutions.

Required Skills:

• UX Design & Product Design: Comprehensive understanding and application of core UX principles and product design methodologies.

• Service Design: Proven ability to apply service design thinking, including process mapping and service blueprinting, to complex problem spaces.

• User Research: Proficient in planning and conducting end-to-end user research (guerrilla interviews, usability testing, contextual inquiry) and synthesizing insights.

• Information Architecture (IA) & Interaction Design (IxD): Solid command over structuring information and designing intuitive user interactions.

• Agile/Iterative Environments: Experience collaborating effectively with Product Managers and Engineers within agile or iterative development frameworks.

• Stakeholder Management & Alignment: Ability to clearly articulate design rationale, drive consensus, and make defensible trade-off decisions.

• Problem-Solving & Simplification: Aptitude for identifying and simplifying complex processes and forms.

Preferred Skills:

• Visual Hierarchy & Layout: Growing fluency in visual design principles to enhance user interface clarity.

• Accessibility: Understanding and application of accessibility standards in design.

• AI Design Tools: Experience utilizing AI tools in design workflows, with critical judgment on their application and value.

• Workshop Facilitation: Experience leading workshops to build alignment and drive design initiatives.

📝 Enhancement Note: The emphasis on "7 years of experience" and "independent ownership" indicates a senior-level role. The requirement for a "strong portfolio demonstrating independent ownership of design work from research and problem definition through to shipped solutions" and "Examples of service or process streamlining work are particularly valued" suggests that candidates should prepare case studies that showcase their ability to manage projects autonomously and deliver tangible process improvements.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end design ownership, from initial research and problem definition to successfully delivered products/services.

• Specific case studies demonstrating the application of service design methodologies, including process mapping and service blueprinting, to solve complex operational challenges.

• Examples of how user research findings were translated into concrete design decisions that improved user experience and streamlined processes.

• Evidence of simplifying complex forms, workflows, or citizen-facing services, illustrating the impact of design interventions.

Process Documentation:

• Case studies should clearly outline the design process followed, highlighting iterative cycles, research methodologies, and problem-solving approaches.

• Demonstrate proficiency in mapping existing processes, identifying pain points, and designing optimized future-state workflows.

• Showcase how design solutions were implemented and validated, including any methods used to measure the success and efficiency gains of the implemented solutions.

📝 Enhancement Note: For this senior UX role, the portfolio is paramount. Candidates should select case studies that not only demonstrate strong UX/UI skills but also highlight their ability to tackle complex operational problems through design, particularly in service or process streamlining. Quantifiable results and clear articulation of their individual contributions are crucial.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Outpatient medical coverage

• Specialist medical coverage

• Generous, customizable flexi benefits or flexi allowance

• Life insurance

• Health insurance

• Thoughtful perks such as special occasions "red packet" and CNY goodies

• Employee Wellness programs supporting physical, mental, and overall well-being

• Access to learning programs, certification support, and a dedicated staff development budget

• Structured career pathways for technical/domain expert or leadership tracks

• Competency framework for development and performance support

Working Hours:

• Standard working hours are expected to align with a full-time role, likely around 40 hours per week. However, the company offers flexible work arrangements, including flexi-time, allowing for some adaptability in daily schedules, which can be beneficial for managing complex design processes and deep work sessions.

📝 Enhancement Note: The provided salary range is an estimate based on industry benchmarks for senior UX Designers in Singapore. The extensive list of benefits, particularly the flexi-work arrangements and robust learning & development support, indicates a strong employee-centric culture.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consultancy, Mobile & Web Application Development, Cloud Technology. Activate Interactive Pte Ltd focuses on delivering impactful end-to-end application development solutions that remove technology roadblocks and enhance business efficiency for their clients.

Company Size: While not explicitly stated, the presence in Singapore, Malaysia, and Indonesia, along with active recruitment for multiple roles, suggests a growing mid-sized company, likely between 50-250 employees. This size often offers a dynamic environment with opportunities for significant individual impact.

Founded: The founding date is not provided, but the company's description as a "leading technology consultancy" implies a stable operational history.

Team Structure:

• The UX Designer will join the "Co-Development Business Unit," suggesting a team focused on building and delivering technology solutions collaboratively.

• This unit likely comprises Product Managers, Engineers (front-end, back-end, mobile), and other design professionals.

Methodology:

• The company emphasizes providing "quality, cost-effective, and impactful end-to-end application development."

• Design and development processes are likely agile or iterative, given the mention of working closely with Product Managers and Engineers in such environments.

• A strong focus on user-centric design is evident, with an emphasis on research, user journeys, and simplifying complex processes for citizens and businesses.

Company Website: https://www.activate.sg/

📝 Enhancement Note: The company positions itself as a solutions provider that drives business efficiency through technology. The "Co-Development" unit implies a collaborative, hands-on approach to building products. The emphasis on positive impact and employee potential suggests a culture that values both professional growth and social responsibility.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer. This role demands significant autonomy and end-to-end ownership, indicating a position of influence within the design and product development lifecycle. The expectation to "lead design end-to-end" and "raise the bar for design quality" points to a leadership potential within the design function.

Reporting Structure: The UX Designer will work closely with Product Managers and Engineers in a cross-functional team. They will report into a design lead or a product development manager within the Co-Development Business Unit. The role requires alignment with Product Managers who will likely guide product strategy and business objectives.

Operations Impact: The UX Designer's impact is directly tied to improving the efficiency and effectiveness of citizen-facing services and business applications. By simplifying complex processes and forms, they will reduce user friction, decrease administrative burden, and enhance overall user satisfaction, thereby contributing to the operational success of the clients and the company's reputation for delivering impactful solutions.

Growth Opportunities:

• Skill Specialization: Deepen expertise in service design, user research methodologies, or potentially explore AI-driven design tools.

• Leadership Track: Potential to move