UX Creative Technologist - Senior Associate

📍 Job Overview

Job Title: UX Creative Technologist - Senior Associate

Company: JPMorgan Chase & Co.

Location: Brooklyn, NY

Job Type: Full time

Category: Design & AI Strategy / Product Development

Date Posted: 2026-09-08

Experience Level: 2-5 years

Remote Status: On-site

🚀 Role Summary

• This role is crucial for driving innovation in financial services by merging user experience (UX) design principles with cutting-edge technology, specifically focusing on AI-augmented engineering and the development of coded design systems.

• The UX Creative Technologist will be instrumental in creating and shipping AI agents and automations, enhancing system self-sufficiency and enabling broader organizational adoption.

• A key aspect of this position involves building and scaling design systems as a coded, living product, ensuring consistency and efficiency across digital products and services.

• The role demands a hybrid approach, leveraging experience from both the technology industry and financial services to deliver user-centric, accessible, and production-quality code.

📝 Enhancement Note: This role is positioned at a Senior Associate level, implying a need for demonstrated expertise and the ability to lead initiatives. The emphasis on "code-first foundation" and "AI-native design system" suggests a forward-thinking team focused on integrating AI into the core of design and development processes, requiring a candidate who can bridge the gap between design vision and technical execution.

📈 Primary Responsibilities

• Conduct data-driven analyses to inform and validate UX design decisions, transforming raw data into actionable insights for product improvement.

• Collaborate with cross-functional teams, including product managers, engineers, and AI specialists, to ensure the integration of inclusive design principles and accessibility guidelines (WCAG) across all digital touchpoints.

• Employ an iterative design mindset, actively incorporating user feedback and performance metrics to continuously enhance the user experience of financial products and services.

• Diagram complex service flows and product features, design wireframes, and prototype interactive experiences for key customer touchpoints, leading end-to-end design initiatives within specific domain areas.

• Build, refine, and maintain front-end interfaces using modern frameworks, translating sophisticated design concepts into functional, accessible, and production-quality code for broader team adoption.

• Contribute to the end-to-end creation and evolution of an AI-native design system, encompassing foundations, tokens, components, patterns, and comprehensive documentation, fostering a scalable contribution model.

• Design and deploy AI agents and automations to enhance system generativity, self-service capabilities, and self-improvement, from initial scaffolding to on-demand pattern generation.

• Establish and manage middle-layer connections, APIs, integration points, and tooling that seamlessly link the design system to the various products, pipelines, and workflows that consume it.

• Develop coded prototypes and exploratory solutions to validate innovative ideas and technical feasibility before full-scale implementation.

📝 Enhancement Note: The responsibilities highlight a hands-on, technically proficient role that goes beyond traditional UX design. The emphasis on "shipping AI agents," "coded infrastructure," and "middle-layer connections" indicates a need for a candidate who can not only design but also build and integrate complex technical solutions within a large enterprise environment, requiring a strong understanding of software development lifecycles and system architecture.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Computer Science, Human-Computer Interaction, Design, or a related field is typically expected for this level of role.

Experience: 3+ years in user experience design or a closely related role focused on improving digital product and service experiences.

Required Skills:

• Demonstrated experience in user experience design, with a strong portfolio showcasing impactful digital product and service improvements across web, mobile, and other digital channels.

• Proficiency in Git-based workflows, including contributing to and managing changes through shared repositories like GitHub.

• Expert-level command of Figma and FigJam for design, wireframing, and prototyping.

• Fluency with VS Code for development and familiarity with modern front-end frameworks (e.g., React, Vite).

• Experience supporting AI initiatives through rapid prototyping, visual and interaction design, information architecture, and coding proofs of concept using AI-assisted tools (e.g., GitHub Copilot, Claude Code).

• Proficiency in front-end development for Confluence-hosted SPAs (HTML, CSS, JavaScript) and experience with deployment support, including file management and UI polish.

• Production-level front-end engineering skills encompassing modern frameworks, token-based design systems, accessibility standards (WCAG), and performance optimization.

• Proven experience building and scaling design systems as coded infrastructure with demonstrated adoption across multiple teams.

• Hands-on experience designing, building, and deploying AI agents, automations, or AI-augmented tooling into real-world workflows.

• Experience gained within the technology industry, either in a dedicated technology role or a hybrid design and engineering position. Preferred Skills:

• Experience within a financial services firm like JPMC, or a comparable enterprise technology or regulated environment, specifically designing or delivering AI-powered internal tools, knowledge systems, or adoption content.

• Understanding of controls, compliance culture, and the internal tooling landscape within a large enterprise or regulated industry.

• Experience leading or facilitating training sessions, workshops, or office hours to drive change management or organizational transformation initiatives with measurable adoption outcomes.

• Familiarity with enterprise-grade design systems, React/Vite applications, and accessibility standards (WCAG).

• Comfort working with technical partners (APIs, data models, AI/ML systems) and the ability to translate effectively between technical and non-technical stakeholders.

📝 Enhancement Note: The requirement for "3+ years" experience, coupled with "Expert using Figma and FigJam" and "Production-level front-end engineering skills," suggests this role is not entry-level and expects a candidate who can operate with a high degree of autonomy and technical depth. The specific mention of AI coding tools and "shipping AI agents" indicates a focus on practical application of AI in product development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio that demonstrates end-to-end ownership of digital product experiences, from initial concept and user research through to coded implementation and iteration.

• Case studies showcasing the design and development of at least one significant coded design system, highlighting its architecture, adoption metrics, and impact on development efficiency.

• Examples of AI-augmented tooling or AI agents that have been designed, built, and deployed into a production workflow, with clear documentation of the problem solved and the outcomes achieved.

• Demonstrations of front-end development expertise, including code samples or links to live projects that exhibit clean code, performance optimization, and adherence to accessibility standards (WCAG).

• Evidence of applying data-driven analysis and user feedback to iteratively improve designs and user experiences. Process Documentation:

• Detailed documentation of the process followed in developing and scaling a design system, including its governance model, contribution guidelines, and version control strategies.

• Workflow diagrams and process maps illustrating the integration of AI agents and automations into existing or new business processes, highlighting efficiency gains or new capabilities enabled.

• Prototypes and interactive mockups that clearly articulate user flows, interaction design, and the functional implementation of key product features.

• Documentation of how user research, usability testing, and A/B testing were integrated into the design and development lifecycle to inform decision-making.

📝 Enhancement Note: For a "Creative Technologist" role, the portfolio is paramount and must explicitly showcase both design and coding capabilities. The emphasis on "coded experiences," "AI agents," and "design systems as coded infrastructure" means candidates should be prepared to present not just the visual design but also the underlying code and technical architecture.

💵 Compensation & Benefits

Salary Range: Based on JPMorgan Chase & Co.'s typical compensation structure for Senior Associate roles in New York, NY, and considering the specialized skillset required, the estimated salary range is $104,500 - $170,000 USD per year.

• This estimate is derived from industry benchmarks for UX Creative Technologists, Senior Associate positions in major financial institutions, and the specified experience level (2-5 years). It accounts for the cost of living in Brooklyn, NY. Benefits:

• Comprehensive health care coverage (medical, dental, vision).

• A robust retirement savings plan (e.g., 401(k) with company match).

• Backup childcare services to support work-life balance.

• Tuition reimbursement for continued education and professional development.

• Extensive mental health support and resources.

• Financial coaching and planning services.

• On-site health and wellness centers for employee well-being.

• Competitive total rewards package, potentially including commission-based pay and/or discretionary incentive compensation for eligible roles.

Working Hours: The standard working hours are approximately 40 hours per week, aligning with full-time employment expectations. While the role is on-site, there may be flexibility for occasional remote work or adjusted hours depending on project needs and team agreements, though the primary expectation is office-based presence.

📝 Enhancement Note: The provided salary range is an estimate. JPMorgan Chase & Co. typically offers competitive compensation. The "total rewards package" mentioned in the job description suggests that beyond base salary, candidates can expect bonuses, equity (for certain roles), and comprehensive benefits. The on-site requirement means candidates should factor in commute time and costs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, specifically within Consumer & Community Banking, and the Digital division focused on innovative product experiences. JPMorgan Chase is a leading global financial services firm.

Company Size: A very large enterprise, with tens of thousands of employees globally, operating across numerous divisions and geographies.

Founded: JPMorgan Chase & Co. has a long history, with its origins tracing back to 1799, evolving through mergers and acquisitions into the current global entity. The current structure was formed in 2000.

Team Structure:

• The role sits within the "design & AI Strategy team," part of the broader Digital organization within Consumer & Community Banking. This team likely comprises a mix of UX designers, AI specialists, product strategists, and creative technologists.

• Reporting is likely to a Design Lead, AI Strategy Manager, or a Director overseeing digital product innovation.

• Significant cross-functional collaboration is expected with product managers, front-end engineers, back-end developers, data scientists, AI/ML engineers, and business stakeholders across various product lines. Methodology:

• Employs data-driven analysis to inform strategic decisions and product development, integrating user feedback loops.

• Focuses on agile methodologies for iterative design and development, with an emphasis on rapid prototyping and continuous improvement.

• Leverages AI and automation to enhance efficiency, create new capabilities, and drive self-service within systems and workflows.

Company Website: https://www.jpmorganchase.com/

📝 Enhancement Note: JPMorgan Chase is a Fortune 100 company with a strong emphasis on innovation, technology, and customer experience, especially in its digital offerings. The culture is likely a blend of traditional financial services rigor and a modern tech-forward approach, particularly within the Digital and AI Strategy teams. Candidates should be prepared for a structured, enterprise-level environment with a focus on controls and compliance.

📈 Career & Growth Analysis

Operations Career Level: Senior Associate, indicating a mid-level position with significant responsibility. This role requires not just execution but also strategic contribution, problem-solving, and the ability to influence design and development direction.

Reporting Structure: Typically reports to a Manager or Director within the Design & AI Strategy team. This role will collaborate extensively with peers and stakeholders across various engineering, product, and business units.

Operations Impact: This role directly impacts the user experience and functionality of digital products and services, influencing customer engagement, satisfaction, and operational efficiency through innovative design and AI integration. The development of a coded design system and AI agents has a broad, scalable impact across the organization.

Growth Opportunities:

• Specialization: Deepen expertise in AI-augmented design, advanced front-end development for design systems, or AI agent orchestration.

• Leadership: Progress to a Lead UX Creative Technologist, Design Lead, or Managerial role, overseeing projects and teams.

• Cross-functional Mobility: Transition into related roles within Product Management, AI Engineering, or broader Software Development leadership.

• Learning & Development: Access to extensive training programs, conferences, and certifications offered by JPMC, particularly in emerging technologies like AI and advanced front-end development.

📝 Enhancement Note: The "Senior Associate" title suggests a clear career path within JPMC. The hybrid nature of the role (design + technology + AI) offers a unique opportunity for growth in a high-demand area, especially within a large financial institution actively investing in digital transformation and AI.

🌐 Work Environment

Office Type: The role is based at a physical office location in Brooklyn, NY (4 Chase Metrotech Ctr), indicating an on-site work environment. This suggests a collaborative office setting designed for team interaction.

Office Location(s): Brooklyn, NY. Specific details about the office amenities and campus environment would be available upon inquiry or during the interview process.

Workspace Context:

• Expect a dynamic, collaborative office environment conducive to teamwork and ideation, typical of large tech-focused divisions within financial institutions.

• Access to modern technology and development tools will be provided, supporting the AI-augmented engineering and design system development requirements.

• Opportunities for frequent interaction with design, engineering, and AI teams to foster innovation and problem-solving.

Work Schedule: The standard work schedule is approximately 40 hours per week, with an on-site presence expected. While adherence to a strict 9-to-5 might not always be necessary, active participation during core business hours is typically required for effective collaboration.

📝 Enhancement Note: The on-site requirement is a key factor. Candidates should be comfortable working from the Brooklyn office regularly. The environment is likely to be structured, professional, and highly collaborative, with a strong emphasis on team synergy and project delivery.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely conduct an initial screening call to assess basic qualifications, interest, and cultural fit.

• Technical/Portfolio Review: Candidates will be asked to present their portfolio, focusing on projects that demonstrate UX design, front-end coding, design system development, and AI integration. Expect in-depth questions about their process, technical choices, and impact.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into experience, problem-solving abilities, and alignment with team goals.

• Team/Peer Interviews: Interviews with team members (designers, engineers, AI specialists) to assess collaboration style, technical skills, and cultural fit within the team.

• Final Round: Potentially a senior leader interview or a case study/coding challenge focused on a real-world problem relevant to the team's work.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best highlight your UX design, front-end coding, design system, and AI integration skills, aligning them with the job description's requirements.

• Tell a Story: For each project, clearly articulate the problem you were solving, your role and contributions, the design and technical process you followed, the tools and technologies used, and the measurable outcomes or impact.

• Show, Don't Just Tell: Include visual mockups, interactive prototypes, and crucially, links to code repositories (e.g., GitHub) or live demos where applicable. Be prepared to walk through your code.

• Highlight AI Integration: Clearly explain how AI was used in the design or development process, or how you designed/built AI agents or automations.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your projects (e.g., improved user satisfaction scores, increased adoption rates, reduced development time, efficiency gains).

Challenge Preparation:

• Technical Depth: Be ready for coding challenges that test your proficiency in HTML, CSS, JavaScript, modern front-end frameworks (React/Vite), and Git.

• Design Thinking: Prepare to discuss your approach to user research, wireframing, prototyping, and iterative design.

• System Design: Expect questions about designing and scaling design systems, including architecture, component libraries, and governance.

• AI Concepts: Understand fundamental AI concepts relevant to generative design, AI agents, and automation, and be able to articulate how they can be applied to product development.

• Problem-Solving Scenarios: Practice articulating your approach to solving complex design and technical challenges, demonstrating critical thinking and a structured methodology.

📝 Enhancement Note: Given the "Creative Technologist" title, expect a rigorous evaluation of both design and technical skills. The portfolio is critical, and candidates must be prepared to demonstrate tangible work in coding, design systems, and AI applications.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (expert level), FigJam.

• Development Environment: VS Code (expert level), Git (familiarity with Git-based workflows).

• Front-end Frameworks: Modern frameworks such as React, Vite.

• AI Coding Tools: GitHub Copilot, Claude Code, and similar AI-assisted development tools.

• Prototyping Tools: In-browser prototyping using HTML/CSS/JS, potentially others like Storybook.

Analytics & Reporting:

• Tools for tracking user behavior and performance metrics (specific tools not listed, but common in enterprise settings).

• Figma's collaboration and prototyping features for sharing designs and gathering feedback. CRM & Automation:

• While not a core CRM role, understanding how design systems and front-end tools integrate with broader enterprise systems and potentially CI/CD pipelines is beneficial.

• Familiarity with APIs and integration points for connecting design systems to products and workflows.

📝 Enhancement Note: The emphasis on specific tools like Figma, VS Code, and AI coding assistants indicates the need for hands-on, up-to-date technical proficiency. The role requires someone who can not only use these tools but also contribute to building and scaling systems with them.

👥 Team Culture & Values

Operations Values:

• Innovation: A strong drive to explore and implement new technologies, particularly AI, to solve user problems and improve efficiency.

• User-Centricity: A deep commitment to understanding and serving user needs through thoughtful design and seamless experiences.

• Excellence & Quality: A focus on delivering production-ready, high-quality code and robust design systems that meet enterprise standards.

• Collaboration: A belief in the power of teamwork, cross-functional partnerships, and open communication to achieve shared goals.

• Data-Driven Decision Making: Utilizing data and analytics to guide design choices and measure the impact of initiatives.

Collaboration Style:

• Highly collaborative, with frequent interaction across design, engineering, product, and AI teams.

• Emphasis on shared ownership and contribution to design systems and coded components.

• Open to feedback and iterative improvement, fostering a culture of continuous learning and refinement.

• Effective communication across technical and non-technical stakeholders is crucial for aligning on strategy and execution.

📝 Enhancement Note: JPMorgan Chase, as a large financial institution, likely values professionalism, rigor, and a structured approach to innovation. The "design & AI Strategy team" will likely foster a culture that balances these with a forward-thinking, experimental mindset required for cutting-edge technology adoption.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Enterprise Constraints: Navigating the complexities of a large, regulated financial institution while pushing the boundaries with new technologies like AI and advanced design systems.

• Scalability of Design Systems: Ensuring the design system is robust, scalable, and adopted effectively across a vast organization with diverse needs.

• AI Integration Complexity: Successfully designing and deploying AI agents and automations that provide tangible value and integrate seamlessly into existing workflows.

• Bridging Design and Engineering Gaps: Effectively translating design vision into production-ready code and fostering strong partnerships between design and engineering teams.

Learning & Development Opportunities:

• AI Specialization: Opportunities to lead projects involving generative AI, AI agents, and AI-augmented workflows, becoming an expert in this rapidly evolving field.

• Design System Leadership: Gaining deep experience in building, scaling, and governing enterprise-level design systems.

• Cross-Disciplinary Skill Development: Honing both UX design and advanced front-end development skills, creating a highly versatile professional profile.

• Industry Exposure: Learning about the unique challenges and opportunities within financial services technology and engaging with internal AI/ML research and development.

📝 Enhancement Note: This role offers significant opportunities to tackle complex, high-impact challenges at the intersection of design, technology, and AI within a leading financial institution. The growth potential is substantial for individuals who can navigate these complexities effectively.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed and built a significant component of a design system. What was your process, what challenges did you face, and how did you measure its success?"

• "Walk us through a project where you used AI tools (like GitHub Copilot or Claude Code) to accelerate your design or development process. What were the benefits and limitations?"

• "How would you approach designing and shipping an AI agent to automate a common internal workflow? What are the key considerations for user experience and technical implementation?"

• "Describe a complex technical challenge you encountered while building a front-end interface or integrating a design system. How did you diagnose and resolve it?" Company & Culture Questions:

• "What interests you about working at JPMorgan Chase, specifically within our Digital and AI Strategy team?"

• "How do you stay current with emerging trends in UX design, front-end development, and AI?"

• "Describe your experience working in a large, enterprise environment. How do you handle cross-functional collaboration and stakeholder management?"

• "How do you ensure your designs are inclusive and accessible, especially in a regulated industry like financial services?" Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of your career and highlight your most relevant projects. For each project, clearly state the goal, your role, the problem, your solution (design and code), and the outcome.

• Technical Deep Dive: Be prepared to show code snippets, explain your architectural decisions, and demonstrate your front-end coding skills live or through recorded demos.

• AI & Design System Focus: Emphasize projects that showcase your expertise in building coded design systems and integrating AI into your workflow or product.

• Metrics & Impact: Clearly articulate the quantifiable results and business impact of your work.

• Q&A Readiness: Anticipate detailed questions about your process, technical choices, and problem-solving approaches.

📝 Enhancement Note: Be prepared to demonstrate a strong understanding of both the "UX" and the "Creative Technologist" aspects of the role. Your ability to articulate technical solutions and their impact on user experience and business goals will be critical.

📌 Application Steps

To apply for this UX Creative Technologist position:

• Submit your application through the official JPMorgan Chase careers portal via the provided link.

• Tailor your resume to highlight experience with UX design, front-end development (HTML, CSS, JavaScript, React/Vite), design systems, AI tools, and Git, using keywords from the job description.

• Curate your portfolio to showcase projects demonstrating your ability to design, code, and integrate AI solutions, with a strong emphasis on your contributions to design systems.

• Prepare detailed case studies for your portfolio that clearly articulate problems, your solutions, your process, and quantifiable outcomes.

• Research JPMorgan Chase's Digital initiatives, AI strategy, and company values to articulate your interest and cultural fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details, especially regarding compensation and specific day-to-day responsibilities, should be verified directly with the hiring organization during the application and interview process.

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