UX Conversational Designer

📍 Job Overview

Job Title: UX Conversational Designer

Company: TEKsystems

Location: Westerville, Ohio, United States (Remote)

Job Type: CONTRACTOR

Category: User Experience / Conversational Design / GTM Operations

Date Posted: August 21, 2026

Experience Level: Intermediate (Estimated 2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• Design and optimize intuitive, engaging, and customer-centered conversational experiences across virtual assistants, chatbots, voice platforms, and AI-powered solutions.

• Apply UX fundamentals and conversational design principles to create seamless customer interactions and refine Natural Language Understanding (NLU) models.

• Collaborate with cross-functional teams, including UX designers, copywriters, subject matter experts, and product teams, to ensure consistency and effectiveness in conversational AI initiatives.

• Leverage user research insights to drive improvements in conversational flows, dialog structures, and overall user journeys.

• Contribute to the strategic development and enhancement of conversational design standards and best practices within a technology services context.

📝 Enhancement Note: This role is positioned as a "UX Conversational Designer (Intermediate)" and is a contract position. The core focus is on designing and optimizing conversational interfaces, which is a critical component of modern Go-To-Market (GTM) operations by enhancing customer engagement and support. The remote nature and specific location (Westerville, OH) suggest the company is leveraging a distributed workforce while maintaining a central point for administrative or legal purposes. The pay rate of $45/hr indicates a mid-level role requiring specialized skills in a high-demand area.

📈 Primary Responsibilities

• Design and refine conversational experiences for chatbots, virtual assistants, and voice-enabled platforms, ensuring a user-centric approach.

• Apply established conversation design standards, UX best practices, and user-centered design principles to craft seamless customer interactions.

• Collaborate closely with UX team members on the design, iteration, and optimization of virtual assistants and Natural Language Understanding (NLU) models.

• Actively participate in user research efforts, translating findings into actionable insights for improving conversational experiences and user journeys.

• Create detailed conversation flows, dialog structures, and comprehensive user journeys that align with both customer needs and overarching business objectives.

• Partner effectively with copywriters, subject matter experts, product teams, and other stakeholders to ensure consistency, accuracy, and effectiveness across all user-facing experiences.

• Support and contribute to initiatives involving conversational AI, Interactive Voice Response (IVR) systems, Large Language Models (LLMs), and other related emerging AI technologies.

• Contribute to design reviews, lead brainstorming sessions, and actively participate in ongoing enhancements to company-wide conversational design standards and best practices.

📝 Enhancement Note: The responsibilities highlight a blend of design execution and strategic contribution. For a contract role, the emphasis on "supporting initiatives" and "contributing to design reviews" suggests a need for adaptability and a proactive approach to problem-solving within existing frameworks. The mention of LLMs and AI technologies indicates a forward-looking role that requires an understanding of evolving conversational AI capabilities.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Human-Computer Interaction (HCI), Psychology, Linguistics, Communications, Computer Science, or a related field is highly beneficial.

Experience:

• Demonstrated experience with UX design processes, methodologies, and user research techniques.

• Proven experience designing or supporting chatbot, virtual assistant, or conversational AI solutions.

• Familiarity with Natural Language Understanding (NLU) concepts and the intricacies of conversational flows. Required Skills:

• UX Design Principles & Processes: Strong understanding of user-centered design, wireframing, prototyping, and usability testing.

• Conversation Design Fundamentals: Expertise in designing intuitive, natural, and effective conversational interactions for digital interfaces.

• Chatbot & Virtual Assistant Design: Hands-on experience in creating dialog flows, intents, entities, and responses for AI-powered assistants.

• Natural Language Understanding (NLU): Knowledge of NLU concepts, intent recognition, entity extraction, and how they inform conversational design.

• User Research & Analysis: Ability to conduct or leverage user research to inform design decisions and validate conversational strategies.

• Collaboration & Communication: Excellent verbal and written communication skills, with a proven ability to work effectively in cross-functional teams and articulate design rationale.

Preferred Skills:

• Product Design: Experience in broader product design contexts, understanding how conversational elements fit into a larger product ecosystem.

• Conversational AI Platforms: Familiarity with specific platforms or tools used for building and deploying chatbots and virtual assistants.

• IVR Design: Experience designing for Interactive Voice Response systems, including voice user interface (VUI) design principles.

• Journey Mapping: Proficiency in creating customer journey maps that incorporate conversational touchpoints.

• Large Language Models (LLMs): Understanding of LLM capabilities and limitations, and how they can be integrated into conversational AI solutions.

• Voice Platforms: Experience designing for voice interfaces beyond basic IVR.

📝 Enhancement Note: The "Intermediate" level suggests a need for practical experience rather than entry-level knowledge. The emphasis on both UX fundamentals and specific conversational design skills is crucial. For a contract role, demonstrating the ability to quickly integrate into a team and contribute effectively based on existing experience is key. The preferred skills point towards a candidate who can offer a broader perspective on conversational AI.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Conversational Designs: Showcase at least 2-3 projects where you designed or significantly contributed to conversational experiences (chatbots, virtual assistants, voice interfaces).

• Demonstration of Design Process: Clearly outline your design process, including user research, ideation, wireframing/flow charting, prototyping, and iteration based on feedback or data.

• Examples of Dialog Flows & User Journeys: Include visual representations of conversation flows, dialog trees, and user journey maps that illustrate complex interactions and problem-solving.

• Metrics & Outcome Documentation: Where possible, provide quantitative results or qualitative feedback demonstrating the success and impact of your conversational designs (e.g., improved user satisfaction, reduced support load, increased task completion rates).

• NLU/LLM Integration Examples (if applicable): If your experience includes working with NLU models or LLMs, provide examples of how you considered or designed for these underlying technologies.

Process Documentation:

• Workflow Design: Evidence of designing structured conversational workflows that guide users efficiently through tasks or information retrieval.

• User-Centered Iteration: Documentation illustrating how user feedback and data were used to iterate and improve conversational designs.

• Cross-Functional Collaboration Artifacts: Examples of how you collaborated with developers, copywriters, or product managers on conversational design projects.

📝 Enhancement Note: For a UX Conversational Designer, a portfolio is paramount. It's not just about the final output but the process and thinking behind it. The emphasis should be on demonstrating how the candidate translates user needs and business goals into effective conversational interactions, supported by clear visuals and quantifiable results where possible.

💵 Compensation & Benefits

Salary Range: $45.00 per hour.

Explanation of Estimate: This is based on the provided salary information of $45.00/hr. For a contractor role in Westerville, Ohio, with an estimated 2-5 years of experience in UX Conversational Design, this rate is competitive for specialized tech roles, especially considering the remote flexibility. The hourly rate translates to an estimated annual salary of approximately $93,600 for a standard 40-hour work week.

Benefits:

• Medical, Dental & Vision Insurance: Comprehensive health coverage options.

• Critical Illness, Accident, and Hospital Insurance: Additional protection for significant health events.

• 401(k) Retirement Plan: Opportunity for pre-tax and Roth post-tax contributions.

• Life Insurance: Voluntary life and Accidental Death & Dismemberment (AD&D) coverage for employees and dependents.

• Short and Long-Term Disability: Income protection in case of extended illness or injury.

• Health Spending Account (HSA): A tax-advantaged savings account for medical expenses.

• Transportation Benefits: Assistance with commuting costs.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Time Off/Leave (PTO, Vacation or Sick Leave): Paid time off for rest and personal needs.

Working Hours: Standard 40 hours per week.

Note on Hours: While the standard is 40 hours, contract roles can sometimes offer flexibility, though this is not explicitly stated. Operations professionals often benefit from structured hours for predictable workflow management and collaboration.

📝 Enhancement Note: The benefits package provided for a contract role is quite comprehensive, suggesting TEKsystems aims to attract and retain talent by offering robust support. The salary is fixed at $45/hr, which is a clear benchmark. The "contractor" designation means benefits eligibility might have specific criteria based on duration of employment or hours worked, as noted.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Services, Staffing, and Consulting. TEKsystems operates within a broad technology ecosystem, providing talent and solutions to a wide range of industries.

Company Size: 80,000+ employees globally. This signifies a large, established organization with extensive resources, a wide client base (including 80% of the Fortune 500), and a significant presence across North America, Europe, and Asia.

Founded: TEKsystems is an Allegis Group company. While the founding date of TEKsystems specifically isn't provided, Allegis Group was founded in 1994, indicating a long history and deep roots in the talent and technology services sector.

Team Structure:

• Operations Team: As part of a large staffing and services firm, the operations team likely supports internal business functions, client delivery, and talent management. This specific role is likely embedded within a client-facing project or an internal UX/design team supporting TEKsystems' own digital initiatives.

• Reporting Structure: In a contract role, reporting is typically to a direct manager or a project lead within the client organization or TEKsystems' project management structure.

• Cross-functional Collaboration: This role will heavily involve collaboration with UX designers, product managers, developers, copywriters, and subject matter experts, both within TEKsystems and potentially at client sites.

Methodology:

• Data-Driven Design: TEKsystems, like many modern tech service providers, likely emphasizes data-driven decision-making, leveraging analytics and user feedback to inform strategies.

• Agile & Iterative Development: The nature of contract work and technology projects often implies an agile or iterative approach to design and development, focusing on continuous improvement and rapid deployment.

• Client-Focused Solutions: A core methodology will be understanding and delivering solutions tailored to specific client needs and business objectives within the technology sector.

Company Website: https://careers.teksystems.com/us/en

📝 Enhancement Note: TEKsystems' scale and industry position mean that this role is likely to offer exposure to diverse projects and technologies. The "partners in transformation" slogan suggests a focus on driving change and innovation for their clients, which will be reflected in the nature of the projects undertaken by contractors.

📈 Career & Growth Analysis

Operations Career Level: Intermediate UX Conversational Designer. This level implies a candidate who can work independently on defined tasks, contribute meaningfully to design discussions, and execute design work with a solid understanding of best practices. They are beyond entry-level but not yet a senior leader or specialist in strategic direction.

Reporting Structure: Typically reports to a UX Lead, Design Manager, or Project Manager. In this contract role, there might be dual reporting – to a TEKsystems recruiter/manager for employment matters and a client-side lead for project execution.

Operations Impact: The impact is directly on the user experience of digital products and services. By creating intuitive and effective conversational interfaces, this role contributes to customer satisfaction, engagement, efficiency of support, and ultimately, the success of the product or service it supports. For TEKsystems, successful project delivery by contractors like this enhances their reputation and client relationships.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of conversational AI, such as LLM integration, advanced NLU tuning, or voice user interface (VUI) design.

• Project Diversity: Gain exposure to a wide range of industries and technologies through various client projects managed by TEKsystems.

• Leadership Potential: For high performers, opportunities may arise to lead smaller design initiatives or mentor junior designers, though this is less common for contract roles unless extended or converted.

• Transition to Full-Time: Successful contract engagements can sometimes lead to full-time opportunities with TEKsystems or their clients.

📝 Enhancement Note: While this is a contract role, TEKsystems' structure as a large staffing firm offers potential for varied experiences. The "growth" here is primarily through acquiring diverse project experience and honing specialized skills rather than traditional internal career ladder progression.

🌐 Work Environment

Office Type: Fully Remote. This indicates a distributed workforce where collaboration and communication happen primarily through digital channels.

Office Location(s): While the job is posted with a Westerville, Ohio address, the "fully remote" status means the candidate can work from anywhere, though they may need to align with specific time zones for collaboration.

Workspace Context:

• Digital Collaboration: Expect heavy reliance on video conferencing tools, instant messaging, project management software, and collaborative design platforms.

• Technology Access: Access to necessary design software, communication tools, and potentially client-specific systems will be provided or expected.

• Team Interaction: While remote, regular team syncs, design critiques, and brainstorming sessions will be crucial for staying connected and aligned.

Work Schedule: Standard 40 hours per week. This implies a consistent daily schedule, likely aligning with Eastern Time Zone business hours for optimal collaboration with teams in that region, given the Ohio location.

📝 Enhancement Note: A fully remote environment requires strong self-discipline, excellent digital communication skills, and proactive engagement to maintain team cohesion and project momentum. The operational aspect here is ensuring efficient remote collaboration and access to the necessary digital tools.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically with a TEKsystems recruiter to assess basic qualifications, experience, and fit for contract roles.

• Hiring Manager/Client Interview: A more in-depth interview with the hiring manager or client representative focusing on technical skills, design methodology, and project experience. This is where your portfolio will be heavily reviewed.

• Portfolio Presentation/Design Challenge: You may be asked to present specific case studies from your portfolio, explaining your process and impact. A small design challenge related to conversational design might be given.

• Final Interview/Offer: Potentially a final discussion with key stakeholders or a formal offer process.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your conversational design skills, UX process, and ability to solve user problems. Highlight projects similar to the job description's requirements (chatbots, virtual assistants, AI).

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the solutions you designed, and the outcomes achieved. Use visuals effectively.

• Quantify Impact: Whenever possible, include metrics or data that demonstrate the success of your designs (e.g., improved conversion rates, higher user satisfaction scores, reduced error rates).

• Highlight Collaboration: Showcase how you worked with other disciplines (developers, product managers, copywriters) and how your contributions integrated into the larger project.

• Be Prepared for NLU/LLM Discussion: If your portfolio touches on these areas, be ready to discuss your understanding and application of NLU concepts or LLM functionalities in design.

Challenge Preparation:

• Familiarize Yourself with Conversational Design Patterns: Review common patterns for greetings, error handling, disambiguation, and task completion in conversational interfaces.

• Practice User-Centered Problem Solving: Be ready to take a user problem or business requirement and outline a conversational solution, explaining your design choices.

• Understand NLU/LLM Basics: Refresh your knowledge on how NLU models interpret user input and how LLMs generate responses, and how these impact design.

• Prepare to Discuss Trade-offs: Be ready to discuss the pros and cons of different design approaches, especially concerning technical feasibility, user experience, and business goals.

📝 Enhancement Note: The portfolio is the most critical component for this role. It's where you prove your capabilities. The interview process will likely assess not just your design skills but also your ability to communicate them effectively and integrate into a project team quickly, which is vital for contract positions.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Tools: Figma, Sketch, Adobe XD, Axure RP (for wireframing and flow design).

• Conversational Design Platforms: Tools like Google Dialogflow, IBM Watson Assistant, Microsoft Bot Framework, Rasa, or specialized platforms for chatbot/virtual assistant development.

• Collaboration Platforms: Slack, Microsoft Teams, Zoom, Google Meet for communication and virtual meetings.

• Project Management Tools: Jira, Asana, Trello, Monday.com for task tracking and project workflow management.

Analytics & Reporting:

• Analytics Platforms: Google Analytics, Mixpanel, Amplitude (to understand user behavior and gather insights for design iteration).

• NLU/AI Performance Tools: Tools that monitor chatbot intent recognition accuracy, conversation completion rates, and user satisfaction scores.

CRM & Automation:

• CRM Systems: Salesforce, HubSpot (understanding how conversational interfaces might integrate with CRM data for personalized interactions).

• Workflow Automation Tools: Basic understanding of how conversational logic can automate customer service or lead qualification processes.

📝 Enhancement Note: Proficiency in specific design tools like Figma is almost a given. Familiarity with conversational AI platforms and NLU concepts is essential. A candidate who can demonstrate experience with tools that bridge design and development (like integrations with APIs or understanding backend logic) will be highly valued.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A primary focus on understanding and meeting user needs through intuitive and effective design.

• Data-Driven Decision Making: Relying on research, analytics, and feedback to inform design choices and measure success.

• Collaboration & Communication: Valuing open communication and teamwork across disciplines to achieve shared goals.

• Innovation & Adaptability: Embracing new technologies and methodologies, particularly in the rapidly evolving field of AI and conversational interfaces.

• Efficiency & Effectiveness: Designing solutions that are not only user-friendly but also achieve business objectives efficiently.

Collaboration Style:

• Cross-Functional Integration: Encouraging close collaboration between design, product, engineering, and business stakeholders to ensure cohesive product development.

• Constructive Feedback Culture: Fostering an environment where feedback is shared openly and constructively, leading to continuous improvement of designs.

• Knowledge Sharing: Promoting the sharing of best practices, lessons learned, and new insights within the design and broader product teams.

📝 Enhancement Note: TEKsystems, as a large service provider, likely fosters a culture of professionalism, client focus, and adaptability. Within project teams, the emphasis will be on delivering value and working effectively with diverse stakeholders.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapidly Evolving AI Landscape: Staying current with the fast pace of AI advancements, especially in LLMs, and understanding how to leverage them effectively and ethically in design.

• Balancing User Needs with Technical Constraints: Designing conversational experiences that are both delightful for users and feasible within technical limitations and project budgets.

• Measuring Conversational ROI: Developing clear metrics and attribution models to demonstrate the business value and return on investment of conversational AI initiatives.

• Ensuring Ethical AI Design: Navigating the ethical considerations of AI, such as bias, transparency, and data privacy, in conversational design.

Learning & Development Opportunities:

• Exposure to Cutting-Edge AI: Working on projects that utilize the latest in conversational AI and LLM technology.

• Cross-Industry Experience: Gaining experience in diverse client industries, broadening understanding of different user contexts and business challenges.

• Skill Enhancement: Opportunities to refine skills in UX research, prototyping, and specific conversational design tools and platforms.

• Networking: Building a professional network through interactions with TEKsystems colleagues and client teams.

📝 Enhancement Note: The primary growth opportunity in a contract role is through the breadth and depth of experience gained. The challenges reflect the cutting-edge nature of the field, requiring continuous learning and problem-solving.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex conversational experience you designed. What was the problem, your approach, and the outcome?"

  • Preparation: Have 2-3 detailed case studies ready, focusing on your specific role, design decisions, and quantifiable results. Emphasize the user-centered process.

• "How do you approach designing for NLU accuracy and handling user errors in a chatbot?"

  • Preparation: Discuss strategies like robust intent design, clear entity recognition, effective disambiguation prompts, and graceful error recovery flows. Mention testing and iteration.

• "Given a business goal (e.g., reduce customer support calls), how would you propose using conversational AI to achieve it?"

  • Preparation: Think about identifying key user journeys, mapping potential chatbot interactions, defining success metrics, and outlining a phased implementation plan. Company & Culture Questions:

• "What interests you about TEKsystems and this specific contract role?"

  • Preparation: Research TEKsystems' mission, values, and their role in the technology services industry. Connect your skills and career goals to the contract opportunity.

• "How do you typically collaborate with developers and product managers on design projects?"

  • Preparation: Prepare examples of how you’ve worked cross-functionally, emphasizing clear communication, mutual respect for expertise, and a shared focus on project goals.

• "How do you ensure your designs are user-centered and aligned with business objectives?"

  • Preparation: Discuss your methods for user research, persona development, and how you translate business requirements into user-centric design solutions. Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the problem or opportunity that led to the design project.

• Show, Don't Just Tell: Use visuals (screenshots, flow diagrams, prototypes) to illustrate your design work effectively.

• Explain Your Process: Walk through your steps – research, ideation, design, testing, iteration. Highlight your decision-making rationale.

• Focus on Impact: Quantify results whenever possible. If quantitative data is unavailable, use qualitative feedback or user stories to demonstrate value.

• Be Concise and Engaging: Present your work clearly and concisely, allowing time for Q&A. Tailor the depth of detail to the interviewer's interest.

📝 Enhancement Note: For a contract role, interviewers will be looking for a candidate who can hit the ground running. Demonstrating a clear, repeatable design process and the ability to articulate complex ideas simply and effectively will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the TEKsystems careers portal link provided.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your UX and conversational design experience, emphasizing projects relevant to chatbots, virtual assistants, and AI.

• Resume Optimization: Clearly articulate your experience with UX methodologies, conversational design principles, NLU, and relevant tools. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on your process, role, and the impact of your designs. Prepare to discuss your experience with AI technologies and cross-functional collaboration.

• Company Research: Familiarize yourself with TEKsystems' services, client base, and values. Understand how this role fits into their broader technology and talent solutions offerings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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