UX Boarding Pass 5ta edición - Buenos Aires, Argentina

📍 Job Overview

Job Title: UX Boarding Pass 5ta edición

Company: Despegar

Location: Buenos Aires, Argentina

Job Type: Full Time

Category: User Experience (UX) Design / Product Design

Date Posted: June 12, 2026

Experience Level: Entry to Mid-Level (1-2 years)

Remote Status: Hybrid

🚀 Role Summary

• This unique opportunity is designed for individuals with existing digital product design experience looking to specialize and grow within User Experience (UX) at a leading Latin American travel company.

• The role begins with an intensive, part-time UX course, acting as a comprehensive onboarding and skill development program.

• Successful completion of the initial course phase and subsequent selection will lead to a full-time role within the Despegar UX team, contributing to real projects.

• Candidates will engage with cutting-edge design methodologies, research techniques, and content strategy, with an emphasis on user-centric design and emerging AI tools.

📝 Enhancement Note: The job title "UX Boarding Pass 5ta edición" and the description clearly indicate this is a specialized program, not a standard UX Designer role from the outset. It functions as a talent development initiative with a guaranteed path to a full-time position for top performers. The "Hybrid" work arrangement is inferred from the on-site course schedule and the typical operational needs of a UX team that often involves in-person collaboration for design sprints and workshops, even if some individual work can be remote.

📈 Primary Responsibilities

• Actively participate in an intensive UX training program, including design, research, and content strategy modules.

• Apply learned UX principles, techniques, and processes to practical exercises and case studies during the course.

• Demonstrate a strong user-centric mindset, focusing on the entire user journey throughout product design.

• Show curiosity and explore the application of Artificial Intelligence (AI) tools within the UX design workflow.

• Successfully complete all assigned coursework and assessments within the program's timeframe.

• For selected candidates: Contribute to actual product design projects within the Despegar UX team, applying acquired skills and collaborating with cross-functional teams.

• For selected candidates: Continuously learn and adapt to new design challenges and technological advancements within the travel industry.

📝 Enhancement Note: The primary responsibilities are segmented into two phases: the intensive course and the subsequent full-time role. The course responsibilities focus on learning and application, while the post-selection responsibilities emphasize contribution and collaboration within the professional UX team.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Design, Human-Computer Interaction, Psychology, or a related field is beneficial given the UX focus.

Experience: 1 to 2 years of professional experience in roles such as UX Designer, UI Designer, UX/UI Designer, or Product Designer, with a demonstrable understanding of digital product design principles.

Required Skills:

• Proven experience in UX Design, UI Design, or Product Design for digital products.

• Understanding of UX Research methodologies and their application in product development.

• Familiarity with Content Design principles and their role in user experience.

• Proactive and autonomous work ethic, with the ability to take initiative.

• Critical thinking skills to analyze problems and devise effective design solutions.

• Agility and adaptability to learn quickly and respond to evolving project needs.

• Strong user-centric mindset, always prioritizing the user's needs and experience.

• Curiosity and interest in exploring Artificial Intelligence (AI) tools for design enhancement.

• Excellent communication and interpersonal skills for effective collaboration. Preferred Skills:

• Experience with specific UX design and prototyping tools (e.g., Figma, Sketch, Adobe XD).

• Familiarity with user journey mapping and persona development.

• Basic understanding of front-end development concepts (HTML, CSS, JavaScript) to inform design decisions.

• Experience within the e-commerce or travel industry.

• Exposure to data analysis and A/B testing for user experience optimization.

📝 Enhancement Note: The "1 to 2 years of experience" is explicitly stated. The required skills are derived directly from the job description's emphasis on "knowledge and previous experience in design for digital products," "proactive, critical mind, agile, and with desire to continue growing in the UX discipline," "user-centric mindset," and "curiosity about Artificial Intelligence tools."

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing 2-3 impactful UX/UI or Product Design projects.

• For each project, clearly articulate the problem statement, your specific role and contributions, the design process followed, and the final outcomes.

• Demonstrate a user-centric approach, highlighting how user research and feedback informed your design decisions.

• Showcase proficiency in UX research, wireframing, prototyping, and UI design.

• Include examples of problem-solving and how you iterated on designs based on user insights or technical constraints. Process Documentation:

• Candidates are expected to have a foundational understanding of design process documentation, including user flows, wireframes, and interactive prototypes.

• During the course, participants will learn and apply specific Despegar UX methodologies.

• The portfolio should reflect an understanding of design sprints, user testing phases, and iterative design workflows.

• For selected candidates, the ability to document and communicate design decisions and processes effectively will be crucial for team collaboration and knowledge sharing.

📝 Enhancement Note: While not explicitly stated as a "portfolio requirement," the nature of a UX design role with an intensive course implies the necessity of a portfolio to demonstrate existing skills and facilitate assessment. The prompt specifically requests this section with a focus on process and systems, so it's inferred that a portfolio demonstrating these aspects is critical for entry into the program.

💵 Compensation & Benefits

Salary Range:

Based on the 1-2 years of experience requirement for Buenos Aires, Argentina, and the intensive course structure, the initial salary during the course phase would likely be an internship or trainee rate. Upon successful selection for the full-time role, the salary would align with junior UX Designer positions in the Buenos Aires market.

• Estimated Trainee/Intern Salary (Course Phase): ARS $350,000 - $550,000 ARS per month (gross).

• Estimated Junior UX Designer Salary (Post-Course): ARS $600,000 - $900,000 ARS per month (gross), depending on performance and specific role within the UX team.

  Methodology: This estimate is based on current market data for junior design roles in Buenos Aires, considering the cost of living and typical entry-level compensation for tech-related positions in Argentina. The provided ranges are indicative and subject to change based on company policy, candidate qualifications, and negotiation.

Benefits:

• Intensive UX Training: Access to a specialized, industry-led UX course with renowned professionals.

• Career Launchpad: Potential to secure a full-time position with Despegar's UX team upon successful completion.

• Learning and Growth Environment: Opportunities to continuously learn, develop skills, and advance within a leading tech company.

• Autonomy and Impact: The chance to work on meaningful projects with real influence on user experiences and business outcomes.

• Diverse Team: Integration into a dynamic and collaborative team that values diversity and inclusion.

• Networking Opportunities: Connect with experienced UX professionals and build a professional network within the travel tech industry.

• Hybrid Work Model: A balanced approach to work, combining on-site learning and collaboration with remote flexibility.

Working Hours:

• Course Phase: Tuesdays and Thursdays, 5:00 PM to 8:00 PM (3 hours per class), for 3 weeks. Total ~18 hours over 3 weeks.

• Post-Course (Full-time): Standard full-time hours (approximately 40 hours per week). Specific daily schedules will be determined upon joining the team, with flexibility often provided in hybrid environments.

📝 Enhancement Note: Salary ranges are estimated for Buenos Aires, Argentina, considering the specified experience level and the unique program structure. Benefits are extracted directly from the "Ofrecemos" section of the job description and interpreted for operations professionals. Working hours are detailed for both the course and the full-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Online Travel Agency (OTA) and E-commerce. Despegar operates within the dynamic and competitive travel technology sector, focusing on providing comprehensive travel solutions across Latin America. This industry demands continuous innovation, excellent user experience, and robust operational efficiency.

Company Size: Large Enterprise (over 1,000 employees). Despegar is a well-established player with a significant regional presence, indicating a structured corporate environment with established processes and a broad reach.

Founded: 1999. With over two decades of experience, Despegar has evolved significantly, adapting to market changes and technological advancements, positioning itself as a leader in digital travel services.

Team Structure:

• The UX team at Despegar is likely a specialized unit within the Product or Technology department, comprising UX Designers, UI Designers, UX Researchers, and Content Strategists.

• Reporting structure typically involves designers reporting to a UX Lead, Manager, or Head of Product Design, who in turn reports to higher levels of product or technology leadership.

• Collaboration is expected to be highly cross-functional, involving close partnerships with Product Managers, Engineers, Data Analysts, Marketing, and Customer Support teams to ensure a cohesive product strategy and user experience. Methodology:

• Data-Driven Design: Emphasis on using user data, analytics, and A/B testing to inform design decisions and optimize user journeys.

• Agile Development: Likely follows Agile methodologies (Scrum, Kanban) for product development, requiring designers to be adaptable and iterative.

• User-Centricity: A core principle guiding all design and development efforts, ensuring that user needs and pain points are at the forefront.

• Continuous Improvement: A culture of ongoing learning and iteration, encouraging experimentation and refining processes for better efficiency and user satisfaction.

Company Website: https://www.despegar.com/

📝 Enhancement Note: Information about the industry, size, and founding year is derived from LinkedIn data and general knowledge of Despegar. The team structure and methodology are inferred based on standard practices within large tech companies in the UX/Product Design domain.

📈 Career & Growth Analysis

Operations Career Level: This program represents an entry-level to junior-level opportunity within the UX Design field. It is a structured pathway designed to take individuals with foundational design experience and elevate them to a professional contributor role within a specialized UX team.

Reporting Structure: Participants in the "UX Boarding Pass" program will initially be guided by program instructors and facilitators. Upon selection for the full-time role, they will report to a UX Lead or Manager, working within a dedicated UX team that collaborates closely with Product Management and Engineering.

Operations Impact: UX professionals at Despegar have a direct impact on customer acquisition, conversion rates, user retention, and overall customer satisfaction. By optimizing the user journey across the Despegar platform, they contribute significantly to revenue generation and brand loyalty in the competitive online travel market.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of UX, such as UX Research, Interaction Design, or Visual Design.

• Leadership Development: Potential to grow into Senior UX Designer, Lead UX Designer, or UX Manager roles, mentoring junior team members and leading design initiatives.

• Cross-Functional Exposure: Opportunity to work on diverse product lines and collaborate with various departments, broadening understanding of the business.

• Industry Conferences & Training: Access to ongoing professional development, workshops, and industry events to stay abreast of the latest UX trends and technologies.

• AI Integration Expertise: Develop specialized skills in leveraging AI for enhanced user experience design, a growing and valuable niche.

📝 Enhancement Note: This section frames the opportunity within a broader career context, emphasizing how the program serves as a launchpad for growth in the UX field, specifically within a large organization like Despegar.

🌐 Work Environment

Office Type: The program involves a hybrid work arrangement, with specific in-person classes held at Despegar's facilities in Buenos Aires. Post-program, the full-time role will also likely operate on a hybrid model, balancing office presence with remote work.

Office Location(s): Buenos Aires, Argentina. The precise office location for classes and potential full-time employment will be within the metropolitan area, accessible to residents of CABA, Gran Buenos Aires, or La Plata.

Workspace Context:

• Collaborative Spaces: Despegar's offices are designed to foster collaboration, likely featuring open-plan areas, meeting rooms, and dedicated project spaces for design teams.

• Technology & Tools: Employees will have access to Despegar's standard technology stack, including necessary hardware and software for design, research, and communication.

• Team Interaction: The hybrid model encourages regular face-to-face interaction with the UX team during scheduled office days, facilitating brainstorming, design critiques, and team-building activities.

Work Schedule:

• Course Phase: Structured, part-time schedule on Tuesdays and Thursdays from 5:00 PM to 8:00 PM for three weeks.

• Full-Time Role: Upon selection, the schedule will transition to a standard full-time professional work week (approx. 40 hours), with the flexibility inherent in a hybrid work model.

📝 Enhancement Note: The work environment is described based on the hybrid nature of the program and typical office setups for large tech companies in major urban centers like Buenos Aires.

📄 Application & Portfolio Review Process

Interview Process:

• Stage 1: Program Announcement & Application: Initial submission of interest and application for the UX Boarding Pass program.

• Stage 2: CV & Portfolio Analysis: Review of candidate resumes and portfolios to assess foundational UX/UI design skills, experience level, and alignment with program requirements.

• Stage 3: HR Outreach: Human Resources will contact selected candidates for initial screening and to discuss program details and expectations.

• Stage 4: Final Selection & Feedback: Candidates undergo final evaluation, with successful applicants being offered a place in the program, and all participants receiving feedback on their application.

Portfolio Review Tips:

• Curate Effectively: Select projects that best showcase your 1-2 years of experience and align with the course's focus on design, research, and content. Prioritize quality over quantity.

• Tell a Story: For each project, clearly articulate the problem, your user-centric approach, your specific contributions, the iterative design process, and the measurable outcomes or learnings.

• Highlight Process: Demonstrate your understanding of the end-to-end UX process, including user research, wireframing, prototyping, user testing, and UI design. Show how you translated insights into tangible design solutions.

• Showcase AI Curiosity: If you have explored AI tools in any capacity for design, create a small case study or mention it to demonstrate your forward-thinking approach.

• Professional Presentation: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use clear language and compelling visuals.

Challenge Preparation:

• While the initial selection focuses on CVs and portfolios, candidates should be prepared to discuss their past projects in detail during any potential HR screening.

• Understand the core principles of UX design, user-centered design, and the typical stages of a digital product development lifecycle.

• Familiarize yourself with Despegar as a company and its role in the travel industry to articulate why you are interested in their UX team.

• Be ready to discuss your aspirations for growth within the UX discipline and your interest in learning about AI applications in design.

📝 Enhancement Note: The interview process is detailed based on the stages provided in the job description. Portfolio and preparation tips are tailored to a UX design program and the specific requirements mentioned.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design Software: Proficiency in industry-standard tools such as Figma, Sketch, or Adobe XD is expected for creating wireframes, mockups, and interactive prototypes.

• Prototyping Tools: Experience with tools like InVision, Marvel, or Figma's prototyping features to create interactive user flows.

• User Research Tools: Familiarity with tools for surveys, user interviews, and usability testing platforms (e.g., UserTesting.com, Maze, SurveyMonkey) may be beneficial.

Analytics & Reporting:

• Web Analytics Platforms: Basic understanding of tools like Google Analytics or Adobe Analytics to interpret user behavior data and inform design iterations.

• Data Visualization Tools: Familiarity with tools like Tableau or Power BI could be advantageous for understanding and presenting user data.

CRM & Automation:

• While not directly a UX tool, understanding how CRM systems (like Salesforce) and marketing automation platforms integrate with user-facing products can provide valuable context for product design.

📝 Enhancement Note: The tools listed are standard for UX/UI and Product Design roles, with an emphasis on those relevant to digital product development and user experience optimization within a tech company.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value that places the user's needs, goals, and satisfaction at the forefront of all design decisions and product development.

• Innovation & Agility: A drive to explore new ideas, technologies (like AI), and methodologies, coupled with the ability to adapt quickly to changing market demands and project requirements.

• Collaboration & Teamwork: A belief in the power of collective intelligence, encouraging open communication, feedback exchange, and shared ownership within cross-functional teams.

• Continuous Learning: A commitment to professional growth, encouraging team members to expand their skills, stay updated on industry trends, and share knowledge.

• Impact & Accountability: A focus on delivering tangible results that enhance the user experience and contribute to business objectives, with a sense of ownership for outcomes.

Collaboration Style:

• Cross-Functional Integration: Designers work closely with Product Managers, Engineers, and other stakeholders, fostering a shared understanding of product vision and user needs.

• Iterative Feedback Loops: Regular design reviews, critiques, and user testing sessions are integral to the process, promoting constructive feedback and continuous refinement.

• Knowledge Sharing: Encouragement of internal workshops, presentations, and documentation to disseminate best practices and learnings across the UX team and beyond.

📝 Enhancement Note: The team culture and values are inferred from the company's description and the explicit mentions of user-centricity, agility, and learning in the job posting.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapid Learning Curve: The intensive course requires dedicated effort to absorb new concepts and techniques quickly.

• Transition to Full-Time: Successfully transitioning from a learning program to a professional role on active projects, managing expectations and delivering high-quality work.

• Balancing Design with Business Goals: Effectively integrating user needs with business objectives and technical constraints within a fast-paced e-commerce environment.

• Staying Ahead of Technology: Keeping pace with the rapid evolution of UX tools, design trends, and emerging technologies like AI in the travel tech sector.

Learning & Development Opportunities:

• Specialized UX Skill Development: Deep dive into advanced UX research, interaction design, information architecture, or visual design principles.

• Industry Mentorship: Guidance from experienced UX professionals within Despegar, providing insights into career progression and best practices.

• Exposure to Large-Scale Products: Gaining experience designing for a widely used platform with a significant user base, understanding the nuances of scalability and global reach.

• AI in UX Specialization: Becoming proficient in leveraging AI tools for tasks such as user segmentation, personalization, content generation, and predictive analytics within UX.

📝 Enhancement Note: Challenges and growth opportunities are framed around the specific context of an intensive UX program and a career within a large tech company in the travel industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a project from your portfolio where you applied a user-centric approach. What was the problem, your process, and the outcome?"

  • Preparation: Be ready to walk through your selected portfolio pieces, clearly articulating the user problem, your research methods, design iterations, and any measurable results. Emphasize your thought process and decision-making.

• "How do you stay updated on the latest UX trends and technologies, especially concerning AI?"

  • Preparation: Mention specific blogs, publications, conferences, or online courses you follow. Discuss your curiosity about AI and how you envision it impacting UX design.

• "Imagine you have conflicting feedback from users and stakeholders. How would you approach resolving this?"

  • Preparation: Discuss your approach to synthesizing feedback, prioritizing user needs versus business goals, and facilitating discussions to reach a consensus. Highlight your negotiation and communication skills. Company & Culture Questions:

• "Why are you interested in Despegar and our UX Boarding Pass program specifically?"

  • Preparation: Research Despegar's mission, values, and its position in the Latin American travel market. Connect your career aspirations to the program's unique structure and the company's culture.

• "How do you approach collaboration within a cross-functional team (e.g., with engineers or product managers)?"

  • Preparation: Provide examples of successful collaborations, emphasizing communication, empathy, and a shared understanding of project goals.

• "What are your career goals in UX design over the next 2-3 years?"

  • Preparation: Align your goals with the growth opportunities at Despegar, such as specializing in research, design leadership, or AI integration. Portfolio Presentation Strategy:

• Structure is Key: Organize your presentation logically: Introduction (problem), Your Role, Process (research, ideation, design, testing), Solution (key screens/features), and Outcomes (results/learnings).

• Focus on "Why": Explain the rationale behind your design decisions at each stage.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs.

• Be Prepared for Questions: Anticipate questions about your process, decisions, and challenges encountered.

• Showcase AI Exploration: If you have any projects or ideas related to AI in UX, be ready to present them confidently.

📝 Enhancement Note: Interview preparation focuses on typical UX interview questions, tailored to the specific program and company context, emphasizing portfolio presentation and knowledge of AI.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on jobs.lever.co.

• Portfolio Customization: Ensure your submitted portfolio clearly highlights your 1-2 years of experience in UX/UI or Product Design, focusing on projects that demonstrate your user-centric approach, understanding of design processes, and any exploration of AI tools.

• Resume Optimization: Tailor your resume to emphasize keywords related to UX Design, UI Design, Product Design, user research, and your proactive, agile mindset. Quantify achievements where possible.

• Program Understanding: Thoroughly review the "UX Boarding Pass" program details, including the course schedule, objectives, and selection criteria, to articulate your genuine interest and commitment.

• Company Research: Familiarize yourself with Despegar's business, its role in the travel industry, and its stated values to demonstrate cultural fit and strategic alignment during any screening discussions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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