Custom Framer - 6731, Warrington

📍 Job Overview

Job Title: Custom Framer - 6731, Warrington

Company: Michaels Stores

Location: Warrington, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-06-24

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing expert custom framing solutions and exceptional customer service within a retail environment, directly impacting the customer experience and driving sales in the framing department.

• Key responsibilities include building customer relationships, executing framing orders with high quality and adherence to deadlines, and maintaining store presentation standards.

• The position requires proficiency in basic computer and measuring skills, along with the ability to operate specialized framing equipment.

• It involves direct customer interaction, sales, and operational tasks, contributing to overall store performance and customer satisfaction in a hands-on capacity.

📝 Enhancement Note: While the input data describes a "Custom Framer" role, the output is framed within a "Retail Operations / Custom Framing Specialist" category to align with operations job descriptions. The role's emphasis on customer relationship building, sales, and operational adherence (SOPs) suggests it falls under a broader retail operations umbrella, with a specific focus on custom framing services.

📈 Primary Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements, executing company policies and standards for all custom framing operations.

• Embrace and execute personal designer strategies, utilizing elevated customer engagement techniques to build relationships and create effective Custom Framing solutions, thereby delivering on sales and production targets.

• Complete custom framing orders with a high degree of quality and within established timelines, ensuring customer satisfaction and repeat business.

• Maintain the ready-made frame department, along with other assigned areas, including in-stock inventory (SISO) and directed replenishment processes, to ensure optimal product availability and visual appeal.

• Deliver friendly and efficient customer service, assisting shoppers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Operate the cash register and execute cash handling procedures to company standards, ensuring accuracy and security in all transactions.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and efficient inventory management within budget.

• Acknowledge customers promptly, assist with product location, and offer solutions to meet their creative needs.

• Support shrink and safety programs by following established protocols and maintaining a safe work environment for team members and customers.

• Assist with the execution of Omni channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store, to enhance the customer shopping experience.

• Interact positively and respectfully with colleagues, remaining positive and professional even in challenging situations, and serve as a role model for the organization's values and vision.

📝 Enhancement Note: The original description lists numerous "Major Activities." These have been consolidated and rephrased into distinct primary responsibilities, emphasizing the operational aspects of customer service, sales execution, production management, inventory control, and adherence to company processes.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, with a willingness to learn and develop specialized framing skills.

Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail or sales environments.

• Demonstrated ability to learn and apply new skills, particularly in technical or craft-related areas. Required Skills:

• Basic computer skills for point-of-sale (POS) operations and potential order management systems.

• Basic measuring skills for accurate order specification and production.

• Ability to operate specialized framing equipment, including potentially a glass cutter and other production tools.

• Strong customer service and interpersonal skills to build rapport and provide solutions.

• Cash handling proficiency and accuracy.

• Understanding of merchandising principles to maintain department appearance.

• Ability to follow Standard Operating Procedures (SOPs) and company guidelines. Preferred Skills:

• Previous retail experience, particularly in specialty goods or custom services.

• Experience in selling products and/or services, with a proven ability to meet sales targets.

• Familiarity with custom framing processes or a strong interest in art and design.

• Experience with Omni channel retail processes (e.g., BOPIS).

📝 Enhancement Note: The "Minimum" and "Preferred" experience sections from the original description have been structured into distinct "Required" and "Preferred" skills and qualifications. Basic computer and measuring skills are highlighted as essential, along with the operational ability to use framing equipment. Retail and sales experience are noted as preferred to align with common retail operations hiring criteria.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to showcase examples of previous work demonstrating attention to detail, creativity, and problem-solving, especially if they have prior framing or custom design experience.

• Candidates should be prepared to discuss how they have applied process improvements or efficiency gains in previous roles, even in non-operations contexts.

• Demonstrate an understanding of how to maintain quality standards and meet production deadlines, which are critical in custom service operations.

• Be ready to articulate how they would approach learning and mastering new operational systems and tools, such as POS, inventory management, and framing software. Process Documentation:

• Candidates will be expected to learn and adhere to established Standard Operating Procedures (SOPs) for all aspects of the custom framing process, from customer consultation to order fulfillment.

• The role involves contributing to a well-merchandised and in-stock environment, requiring an understanding of basic inventory management and replenishment processes.

• Performance in this role will be measured by adherence to quality standards, on-time order completion, sales performance, and customer satisfaction metrics.

📝 Enhancement Note: Since this is a retail associate role with a specific craft component, the "Portfolio Requirements" section has been adapted. Instead of a formal operations portfolio, the emphasis is on demonstrating relevant skills, an understanding of process adherence, and a capacity for learning new systems, which are analogous to operations portfolio expectations in a retail context.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time retail associate position, the salary will likely be at or slightly above the local minimum wage for Warrington, PA, commensurate with the experience level (0-2 years). Based on industry benchmarks for similar retail roles in the Warrington, PA area, an estimated hourly wage range would be between $12.00 - $16.00 per hour. Benefits:

• 401(k) with Employer Match: Opportunity to save for retirement with employer contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options available (eligibility may vary based on hours worked).

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs to and from work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members growing their families through adoption.

• Voluntary Insurance Options: Additional insurance coverages to supplement existing plans.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with affiliated companies. Working Hours:

• This is a part-time position. Specific hours will vary based on store needs, including nights, weekends, and early mornings. The role is expected to require approximately 20-30 hours per week, but actual hours may fluctuate.

📝 Enhancement Note: The provided input did not include salary information. A salary range has been estimated based on typical part-time retail associate roles in Warrington, PA, considering the stated experience level. The benefits listed in the input data have been detailed and presented clearly.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home décor products, with a significant presence in custom framing services.

Company Size: Large (Over 10,000 employees globally). This indicates a structured corporate environment with established processes and opportunities for advancement within a large retail network.

Founded: 1973. With a long history, Michaels has developed a strong brand identity and a deep understanding of its customer base and market.

Team Structure:

• The Custom Framer will likely be part of the store's operational team, reporting to the Framing Department Manager or Store Manager.

• They will work closely with fellow retail associates, potentially in departments like Merchandising, Customer Service, and Inventory.

• Collaboration is key, involving interactions with customers, team members, and potentially supervisors for specialized framing tasks or complex customer requests. Methodology:

• Operations within Michaels stores emphasize customer-centric approaches, ensuring a positive shopping experience through well-maintained environments and helpful staff.

• Process adherence is critical, with established SOPs for sales, production, inventory management, and safety to ensure consistency and efficiency.

• The company utilizes data to understand customer preferences and sales trends, which informs merchandising and promotional strategies.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company information was derived from the provided text, including industry, size, founding date, and website. The team structure and operational methodology have been inferred based on the typical structure of a large retail organization like Michaels and the specific responsibilities of a Custom Framer.

📈 Career & Growth Analysis

Operations Career Level: This role is considered an entry-level or junior position within the retail operations framework. It focuses on executing specific operational tasks within the custom framing department while developing foundational retail and customer service skills.

Reporting Structure: The Custom Framer typically reports to a Framing Department Manager or a general Store Manager. This direct reporting line allows for clear guidance and performance feedback.

Operations Impact:

• The Custom Framer directly influences the store's revenue by driving sales within the framing department through skilled consultation and quality service.

• Their ability to execute orders efficiently and accurately contributes to customer satisfaction and loyalty, which are key operational metrics for repeat business.

• Maintaining store presentation and operational standards also supports the overall brand image and shopping experience, indirectly impacting sales across all departments. Growth Opportunities:

• Skill Advancement: Opportunity to become a senior Custom Framer or specialist, taking on more complex projects and potentially training new team members.

• Departmental Leadership: Potential to move into a Framing Department Manager role, overseeing operations, sales, and staff within the department.

• Cross-Functional Roles: Progression into other retail operations roles within Michaels, such as Merchandising Specialist, Inventory Associate, or Customer Service Lead.

• Store Management Track: With demonstrated leadership and operational excellence, there's a path towards Assistant Store Manager or Store Manager positions.

📝 Enhancement Note: The "Career & Growth Analysis" is tailored to the retail operations context, detailing the entry-level nature of the role, its impact on store revenue and customer satisfaction, and outlining potential advancement paths within Michaels, emphasizing skill development and leadership progression.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and the dedicated custom framing shop area within the store.

Office Location(s): Warrington, PA - 1055 Main St. This is a specific retail location where the team member will be based.

Workspace Context:

• The work environment is dynamic and customer-facing, requiring constant interaction with shoppers and team members.

• The framing shop is equipped with specialized tools and machinery, including a glass cutter and potentially a heat press, which require careful operation and adherence to safety protocols.

• Opportunities for collaboration exist with other store associates for task support, inventory management, and customer assistance.

Work Schedule: The schedule is part-time and will include nights, weekends, and early mornings, reflecting the operational hours of a retail store. Flexibility is essential to meet store staffing needs.

📝 Enhancement Note: The "Work Environment" section details the retail setting, the specific tools and machinery present in a framing shop, and the collaborative nature of the workspace, all within the context of a public retail store.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief phone or online screening to assess basic qualifications, availability, and interest in the role.

• In-Person Interview: Typically with the Store Manager or Framing Department Manager. This interview will focus on customer service skills, problem-solving abilities, and understanding of the retail environment.

• Skills Demonstration/Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to learning new technical tasks. Practical assessment on equipment operation might occur if feasible and safe.

• Situational Questions: Expect questions about how you would handle customer interactions, resolve issues, and manage tasks within a busy retail setting.

• Cultural Fit: Assessment of your alignment with Michaels' values, such as creativity, teamwork, and customer focus.

Portfolio Review Tips:

• While a formal portfolio isn't standard for this role, prepare to discuss any creative projects you've undertaken or skills you've developed that demonstrate attention to detail, precision, and artistic sensibility.

• If you have examples of past work (e.g., personal art projects, crafts, or even well-organized project documentation from other roles), be ready to briefly describe them and highlight the skills used.

• Focus on readiness to learn and adapt. Frame your experience in terms of your ability to quickly master new tools, processes, and customer service techniques relevant to custom framing. Challenge Preparation:

• Be prepared for scenario-based questions: "How would you handle a customer who is unhappy with their framing order?" or "A customer needs a frame for an unusual item; how would you approach finding a solution?"

• Demonstrate an understanding of the importance of accuracy in measurements and production for custom orders.

• Show enthusiasm for the creative aspect of the role and a willingness to help customers bring their visions to life.

📝 Enhancement Note: The interview process and preparation tips are customized for a retail and custom framing role, focusing on customer service, practical skills, adaptability, and cultural fit, rather than a traditional operations portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially handling custom order input. Proficiency in basic POS operations is essential.

• Custom Framing Equipment: Includes specialized tools such as a glass cutter, mat cutter, framing points, and potentially a heat press or mounting equipment. Safe and proficient operation is key.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers for precise measurements of artwork and framing materials.

• Basic Computer Software: For potential order entry, inventory look-up, or internal communication. Familiarity with Windows OS and basic applications is beneficial.

Analytics & Reporting:

• While direct involvement in complex analytics is unlikely, understanding how sales and production contribute to departmental goals and store performance is important.

• Awareness of inventory levels and stock replenishment needs is crucial for maintaining product availability. CRM & Automation:

• The primary "CRM" aspect involves building customer relationships and remembering preferences for repeat framing business.

• No complex automation tools are typically used at this level, but adherence to SOPs ensures consistent process execution.

📝 Enhancement Note: This section details the specific tools and equipment relevant to a Custom Framer role in a retail environment, focusing on POS systems, framing machinery, measuring tools, and basic computer literacy, aligning with the operational aspects of the job.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels champions the joy of creativity. Team members are encouraged to be inspired by customers' projects and contribute to a creative atmosphere.

• Customer Focus: A strong emphasis on building customer relationships, providing solutions, and ensuring a positive and memorable shopping experience.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and ensure smooth operations, especially during busy periods or truck unloads.

• Quality & Precision: For custom framing, delivering high-quality finished products that meet customer expectations and uphold the Michaels brand promise.

• Efficiency & Process Adherence: Following SOPs for sales, production, and store maintenance to ensure consistent service and operational effectiveness.

Collaboration Style:

• Customer-Centric: All interactions, whether with customers or colleagues, should be geared towards problem-solving and service excellence.

• Supportive: Team members are expected to assist each other with tasks, share knowledge, and contribute to a positive work environment.

• Process-Oriented: Collaboration often involves ensuring that operational processes, from customer greeting to order fulfillment, are followed correctly and efficiently.

• Communication: Open communication is encouraged to address customer needs, operational challenges, and share ideas for improvement.

📝 Enhancement Note: The "Team Culture & Values" section highlights Michaels' core values as they relate to a retail operations role, emphasizing creativity, customer service, teamwork, and operational efficiency, and how these values translate into daily collaboration and work practices.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customer Service and Production: Effectively managing customer interactions and sales consultations while simultaneously meeting production deadlines for custom framing orders.

• Learning Specialized Skills: Mastering the operation of framing equipment, understanding different materials, and developing the eye for aesthetic design required for custom framing.

• Handling Diverse Customer Needs: Assisting a wide range of customers with varying project types, budgets, and aesthetic preferences.

• Maintaining Store Standards: Ensuring the framing department and store overall are clean, organized, and well-merchandised, even during busy periods.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools, which can be physically demanding.

Learning & Development Opportunities:

• In-depth Framing Training: Comprehensive training on custom framing techniques, materials, and equipment operation.

• Sales and Customer Service Skills: Development in consultative selling, relationship building, and problem-solving in a retail context.

• Product Knowledge: Extensive learning about art supplies, framing materials, and home décor trends.

• Operational Process Mastery: Gaining proficiency in retail operations, including POS systems, inventory management, and visual merchandising.

• Career Progression: Opportunities to advance into leadership roles within the store or specialize further in custom framing services.

📝 Enhancement Note: This section identifies potential challenges specific to a retail custom framing role and outlines the learning and development opportunities available, focusing on skill acquisition, customer interaction, and career growth within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to discuss how you would greet a customer, handle a specific request for custom framing, or resolve a complaint about a framing order. Think about the "Elevated ABC Deliver" process mentioned in the job description.

• Problem-Solving: Prepare examples of how you've solved problems in previous roles, especially those involving technical tasks, creative solutions, or customer satisfaction.

• Adaptability & Learning: Discuss your experience learning new skills, particularly technical or craft-related ones. How do you approach mastering new equipment or processes?

• Teamwork: How do you contribute to a positive team environment? How do you handle working with diverse personalities?

Company & Culture Questions:

• Motivation for Role: Why are you interested in custom framing and working at Michaels? Show enthusiasm for creativity and helping customers.

• Understanding of Michaels: Briefly research Michaels' mission and values. Be prepared to articulate how your own values align with theirs.

• Role Understanding: Demonstrate you understand the blend of customer service, sales, and hands-on production required for this role.

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on verbally presenting your skills and experiences.

• For any creative or technical projects you mention, structure your explanation using the STAR method (Situation, Task, Action, Result) to highlight your contributions and the outcomes.

• Emphasize your ability to follow instructions and SOPs, which is crucial for consistent custom framing results.

📝 Enhancement Note: Interview preparation advice is tailored to the specific requirements of a Custom Framer role, focusing on customer service, practical skills, adaptability, and understanding the company's creative culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Customization: Ensure your resume clearly highlights any customer service, sales, retail, or hands-on/technical experience. Quantify achievements where possible (e.g., "Increased framing sales by X%," "Handled Y customer transactions daily").

• Prepare for Scenarios: Think through common retail customer service situations and how you would apply Michaels' values (creativity, customer focus, teamwork) to resolve them effectively.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company culture. Understand their mission to "fuel the joy of creativity."

• Practice Your Pitch: Be ready to articulate why you are a good fit for a role that combines customer interaction, sales, and hands-on production in a creative retail environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.