Copy of UX Writer

📍 Job Overview

Job Title: Copy of UX Writer

Company: Verndale LLC

Location: San Francisco, CA

Job Type: Full-Time, Salaried

Category: User Experience (UX) / Content Strategy

Date Posted: 2026-06-23

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Develop and refine user-centric copy for e-commerce platforms, mobile applications, and partner portals, ensuring a seamless customer journey.

• Implement and maintain editorial standards, content architecture, and style guides for large volumes of information across digital products.

• Collaborate closely with cross-functional teams, including UX designers, product owners, business analysts, and engineering, to integrate content effectively.

• Drive content strategy initiatives, identifying gaps, researching solutions, and ensuring content alignment with user needs and business objectives.

• Advocate for best-in-class user experiences through clear, concise, and accessible copywriting.

📝 Enhancement Note: While the job title is "Copy of UX Writer," the responsibilities clearly indicate a dedicated UX Writer role focused on content strategy, user experience, and digital content management for e-commerce and B2B portals. The "copy of" prefix likely indicates a template usage by the hiring organization.

📈 Primary Responsibilities

• Craft compelling and concise short-form and long-form copy for e-commerce websites, mobile apps, and a critical partner portal.

• Organize and structure large volumes of existing content, establishing a clear information architecture and content hierarchy.

• Define and enforce stylistic standards and editorial guidelines for all portal content, ensuring consistency and brand voice.

• Create new content that aligns with established standards and addresses identified user needs or business requirements.

• Identify content gaps through research and analysis, proposing and implementing solutions to enhance user experience and information accessibility.

• Solve for geo-specific content exceptions and variations, ensuring global relevance and compliance.

• Analyze and integrate feedback from design, engineering, product, and business stakeholders to iterate on copy and user flows.

• Partner with UX designers to ensure copy and visual elements work harmoniously, enhancing overall user interface and experience.

• Participate actively in user testing sessions, providing insights and making on-the-spot copy revisions as needed.

• Ensure content is optimized for accessibility, working with technologies like VoiceOver and adhering to best practices for users with disabilities.

• Prepare content for translation, understanding how nuances and connotations shift across different languages and geographies.

📝 Enhancement Note: The responsibilities highlight a need for both strategic content organization and tactical copy creation, indicating a role that bridges content architecture and UX writing execution. The emphasis on a partner portal suggests a need for technical documentation and B2B content experience in addition to e-commerce.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in English, Communications, Journalism, Marketing, HCI, or a related field. Experience:

• Minimum of 4+ years of experience in a creative role within an agency or an in-house design/product team.

• Proven experience in organizing and managing large volumes of content for websites or digital platforms.

• Demonstrated ability to establish and maintain editorial standards and style guides. Required Skills:

• UX Writing & Content Strategy: Expertise in crafting user-centered copy for digital products, including websites, mobile apps, and portals.

• Content Architecture & Information Design: Ability to structure and organize information logically for optimal user navigation and comprehension.

• E-commerce Copywriting: Experience writing persuasive and informative copy for online retail environments.

• Technical & Marketing Content Creation: Proficiency in developing content for both technical documentation and marketing collateral, adapting tone and style as needed.

• Editorial Standards & Style Guide Development: Skill in defining, implementing, and maintaining consistent brand voice and messaging.

• Cross-functional Collaboration: Proven ability to work effectively with designers, product managers, engineers, and business analysts.

• Independent Work & Deadline Management: Demonstrated capacity to manage multiple priorities, work under pressure, and deliver under tight deadlines.

• Service-Oriented Attitude: Flexibility, approachability, and patience, with a passion for customer advocacy and excellence.

• Accessibility Copywriting: Understanding of WCAG guidelines and best practices for creating accessible content for diverse user needs.

• Localization Awareness: Familiarity with considerations for translating content and adapting for multiple geographies and cultures.

Preferred Skills:

• Experience with consumer electronics or global e-commerce industries.

• Familiarity with digital production workflows and content management systems (CMS).

• Experience with user storyboarding and understanding of design flows for user journeys.

• Experience working on partner portals or B2B-facing platforms.

📝 Enhancement Note: The requirement for organizing large content volumes, establishing standards, and creating new content suggests a senior-level UX Writer or a Content Strategist with strong UX writing skills. The "4+ years" experience aligns with this, but the "copy of" title might indicate a slightly broader range of expectations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 4 years of professional writing experience, with a strong emphasis on marketing, e-commerce, and/or product-related content.

• Case studies that demonstrate your ability to organize large volumes of content, establish editorial standards, and create new content for digital platforms.

• Examples of content created for both e-commerce websites/mobile apps and partner portals or technical documentation.

• Proof of ability to create various content formats, including web pages, presentations, and technical documents.

• Demonstrations of how your writing has improved user experience, clarified complex information, or driven business objectives. Process Documentation:

• Showcase examples of how you have documented content strategies, editorial guidelines, or information architecture for past projects.

• Include evidence of your process for researching content gaps, developing solutions, and implementing copy revisions based on feedback.

• Demonstrate your approach to collaborating with cross-functional teams, highlighting how you integrate copy into design flows and user journeys.

• Provide examples of how you have ensured content accessibility and considered localization needs in your work.

📝 Enhancement Note: A strong portfolio is critical for this role, especially demonstrating the ability to manage and structure extensive content. Applicants should prepare case studies that highlight their process for content organization, standard-setting, and cross-functional collaboration, particularly for complex platforms like partner portals.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a UX Writer with 4+ years of experience in San Francisco, CA, the estimated salary range is $95,000 - $135,000 annually. This estimate considers the high cost of living in San Francisco and the specialized skills required for e-commerce and portal content management. Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan (e.g., 401k) with potential company match.

• Paid time off (PTO), including vacation, sick leave, and holidays.

• Professional development opportunities, including training, conferences, and access to learning resources.

• Potential for performance-based bonuses or incentives.

• Employee assistance programs (EAP). Working Hours:

• Standard full-time work week, typically 40 hours.

• Flexibility to work on-site in San Francisco, CA, with potential for collaborative working sessions and on-the-spot revisions.

📝 Enhancement Note: Salary is estimated based on industry data for UX Writers in San Francisco, CA, factoring in the experience level and the specific demands of managing content for both e-commerce and a partner portal. Benefits are standard for full-time salaried positions in the tech industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Agency / Technology Services (Verndale LLC is a digital experience agency)

Company Size: Verndale LLC's company size is not explicitly provided but is generally understood to be a mid-sized agency. This implies a dynamic environment with opportunities for cross-functional collaboration and direct impact.

Founded: Verndale was founded in 2001, suggesting a company with established expertise and a solid understanding of the digital landscape.

Team Structure:

• The UX Writer will be embedded within a cross-functional UX design team, working on client projects.

• Collaboration is key, with close partnerships expected with UX Designers, Producers, Product Owners, Business Analysts, and Engineering Development teams.

• This structure fosters a collaborative, agile, and project-oriented work environment. Methodology:

• Emphasis on understanding the online customer journey and organizing information based on user needs.

• A problem-solving approach to critical details and dependencies within the user experience.

• Agile methodologies are likely employed, requiring adaptability and responsiveness to shifting priorities.

• Focus on creating seamless integration between copy and visuals, and ensuring content aligns with user experience best practices.

Company Website: https://www.verndale.com/

📝 Enhancement Note: Verndale LLC operates as a digital experience agency, meaning this role will likely involve working on diverse client projects. The culture is expected to be collaborative and client-focused, with a strong emphasis on delivering high-quality digital solutions.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Writer. This role is positioned to contribute significantly to product content strategy and execution, with expectations of independent work and problem-solving. The opportunity to work on both consumer-facing e-commerce and B2B partner portals offers broad experience.

Reporting Structure:

• The UX Writer will report to a lead within the UX design team or a content strategy lead, depending on Verndale's internal structure for client projects.

• They will work directly with project teams, reporting progress and collaborating on deliverables throughout project lifecycles. Operations Impact:

• The role directly influences the user experience, customer engagement, and conversion rates on e-commerce platforms.

• For the partner portal, effective content organization and clarity are crucial for partner satisfaction, efficiency, and adoption.

• By ensuring clear, accessible, and well-structured content, the UX Writer contributes to reduced support costs and improved user satisfaction. Growth Opportunities:

• Specialization: Deepen expertise in specific areas like e-commerce content strategy, B2B portal content management, or accessibility copywriting.

• Leadership: Progress to a Senior UX Writer or Content Lead role, mentoring junior writers and leading content strategy for larger initiatives.

• Broader Scope: Expand responsibilities into full content strategy development, information architecture design, or UX research.

• Client Management: Develop skills in client communication and stakeholder management, potentially leading content aspects of client engagements.

📝 Enhancement Note: The role offers significant growth potential within UX writing and content strategy, especially given the dual focus on e-commerce and partner portals. This breadth of experience can lead to senior roles or specialization in high-demand areas.

🌐 Work Environment

Office Type: This role is designated as on-site, implying a traditional office environment within Verndale LLC's San Francisco location. This setting facilitates direct collaboration, spontaneous brainstorming, and team cohesion.

Office Location(s): San Francisco, CA. Specific office address details would be provided upon inquiry or during the interview process.

Workspace Context:

• A collaborative office space designed to foster teamwork and communication among cross-functional teams.

• Access to necessary tools and technology for UX writing, content management, and project collaboration.

• Opportunities for direct interaction with designers, product managers, and other team members during working sessions.

• A professional environment conducive to focused work and creative problem-solving. Work Schedule:

• The role is full-time, typically 40 hours per week.

• While on-site, there may be some flexibility in daily hours, but the core requirement is presence for collaborative sessions and project needs.

• The ability to respond to shifting priorities and work under tight deadlines is essential.

📝 Enhancement Note: The on-site requirement in San Francisco suggests a collaborative, in-person work environment. Candidates should be prepared for a dynamic agency setting where flexibility and teamwork are paramount.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Skills Assessment: A more in-depth session where candidates present their portfolio, discussing specific projects, their role, and the impact of their work. This may include a live writing exercise or a take-home assignment.

• Hiring Manager/Team Interview: Interviews with the hiring manager and key team members (e.g., UX Designers, Product Owners) to evaluate technical skills, problem-solving abilities, and collaboration style.

• Final Interview: Potentially a final round with senior leadership to confirm fit and discuss expectations.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best align with the job description, emphasizing e-commerce, partner portals, content organization, and accessibility.

• Tell a Story: For each project, clearly articulate the problem, your specific role and contributions, the process you followed, the solutions you implemented, and the measurable results or impact.

• Highlight Process: Show your thought process for organizing content, establishing standards, and collaborating with teams. Include examples of wireframes, content outlines, or style guides if relevant.

• Quantify Impact: Wherever possible, use metrics (e.g., conversion rate improvements, task completion rates, reduction in support tickets) to demonstrate the value of your work.

• Prepare for On-the-Spot Tasks: Be ready to perform a short, on-the-spot writing exercise or discuss how you would approach a given content challenge.

Challenge Preparation:

• Content Audit & Gap Analysis: Be prepared to discuss how you would approach auditing existing content for a portal or e-commerce site, identifying gaps, and proposing a content strategy.

• Copy Revision Exercise: Practice revising existing copy to improve clarity, conciseness, accessibility, and user experience under time constraints.

• Information Architecture Discussion: Be ready to discuss principles of information architecture and how you would organize content for a complex platform.

• Stakeholder Communication: Prepare to articulate your content recommendations and rationale to diverse stakeholders (designers, engineers, product managers).

📝 Enhancement Note: The interview process will heavily rely on portfolio demonstration and practical application of UX writing principles, particularly for complex content structures and user journeys. Candidates should be prepared to showcase their ability to organize, standardize, and create content for both B2C and B2B digital products.

🛠 Tools & Technology Stack

Primary Tools:

• UX Writing/Content Design Tools: Figma, Sketch, Adobe XD (for collaboration and prototyping), potentially specialized content management tools.

• Content Management Systems (CMS): Familiarity with common CMS platforms for web content.

• Project Management Software: Tools like Jira, Asana, Trello for tracking tasks and workflows.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (for understanding user behavior and content performance).

• User Feedback Tools: Platforms for collecting and analyzing user feedback (e.g., surveys, heatmaps).

CRM & Automation:

• While not a primary focus, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms may be beneficial for understanding the broader customer journey context. Other Relevant Tools:

• Accessibility Testing Tools: Understanding of tools and methods for checking content accessibility.

• Collaboration Platforms: Slack, Microsoft Teams for communication.

📝 Enhancement Note: Proficiency in common UX design and collaboration tools is expected. While direct CRM experience might not be mandatory, an understanding of how content impacts the customer journey within these systems is advantageous.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong commitment to understanding and advocating for the end-user experience in all content decisions.

• Collaboration & Teamwork: Valuing partnerships with design, product, and engineering teams to achieve shared goals.

• Excellence & Quality: A drive for high-quality output, meticulous attention to detail, and continuous improvement in craft.

• Adaptability & Agility: Willingness to embrace change, respond to shifting priorities, and work effectively under pressure.

• Data-Driven Decision Making: Using research, analytics, and feedback to inform content strategy and optimization.

Collaboration Style:

• Cross-functional Integration: Seamlessly working within project teams, bridging the gap between user needs, business objectives, and technical implementation through content.

• Open Communication: Fostering an environment where feedback is openly exchanged, and ideas are discussed constructively.

• Workshop Facilitation: Participating in and potentially leading working sessions to brainstorm, ideate, and refine content.

• Proactive Engagement: Taking initiative to identify opportunities and contribute to project success beyond core writing tasks.

📝 Enhancement Note: The culture likely emphasizes collaboration, user advocacy, and a proactive approach to problem-solving within a fast-paced agency environment. Candidates should demonstrate these values in their interactions and portfolio.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Large Content Volumes: Developing efficient strategies for organizing, standardizing, and updating extensive content libraries for the partner portal.

• Balancing B2C & B2B Needs: Adapting writing style and content strategy for both consumer-facing e-commerce and business-oriented partner portal audiences.

• Working Under Tight Deadlines: Delivering high-quality copy quickly in a dynamic agency environment with shifting priorities.

• Integrating Complex Feedback: Synthesizing input from diverse stakeholders (design, engineering, product, business) into cohesive content solutions.

• Ensuring Global Consistency: Crafting content that translates well and respects cultural nuances across multiple regions.

Learning & Development Opportunities:

• Advanced UX Writing Techniques: Deepen skills in areas like microcopy, conversational design, and multi-lingual content strategy.

• Content Strategy & Information Architecture: Expand expertise into strategic planning, user research, and complex information design.

• Industry Trends: Stay abreast of evolving best practices in UX writing, accessibility, and digital content management.

• Client Project Exposure: Gain experience across a variety of industries and digital platforms, broadening professional acumen.

• Mentorship: Potentially learn from senior UX writers or content strategists within the agency.

📝 Enhancement Note: The role presents challenges related to content scale and audience diversity, offering significant opportunities for professional growth in content strategy and complex digital product development.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for organizing and structuring a large volume of existing content for a new website or portal."

• "How do you approach establishing and maintaining editorial standards and brand voice across different platforms (e.g., e-commerce vs. partner portal)?"

• "Walk us through a project where you collaborated closely with UX designers and engineers to integrate copy into the user experience. What were the key challenges and how did you overcome them?"

• "How do you ensure your copy is accessible to users with disabilities, and what are your considerations for localization?"

• "Describe a time you had to deliver copy under a tight deadline or with shifting priorities. How did you manage the pressure and ensure quality?" Company & Culture Questions:

• "What interests you about Verndale LLC and this specific role?"

• "How do you advocate for the customer experience within a cross-functional team?"

• "Describe your ideal collaborative working environment."

• "How do you approach receiving and implementing feedback on your writing?" Portfolio Presentation Strategy:

• Structure: For each project, clearly outline the problem, your role, your process (including content organization, research, and collaboration), the solution (your copy), and the impact/results.

• Content: Focus on projects that demonstrate your ability to handle complex content structures, e-commerce writing, and potentially B2B/portal content. Highlight specific examples of how you organized information or set standards.

• Delivery: Be prepared to speak articulately about your work, answer detailed questions about your process, and demonstrate your understanding of UX principles. Practice your presentation to ensure it flows well and stays within time limits.

• Showcase Adaptability: Include examples that show your ability to write for different audiences and formats (web, app, technical docs, presentations).

📝 Enhancement Note: Be prepared to discuss your portfolio in detail, focusing on your process for content organization, standardization, and cross-functional collaboration. Case studies demonstrating success in e-commerce and partner portal content will be highly valued.

📌 Application Steps

To apply for this UX Writer position:

• Submit your application through the provided link on the Verndale LLC careers page.

• Portfolio Customization: Ensure your submitted portfolio is tailored to showcase relevant experience, particularly in e-commerce content, content organization, and partner portal development.

• Resume Optimization: Highlight keywords from the job description, such as "UX Writing," "Content Strategy," "E-commerce," "Information Architecture," "Accessibility," and "Localization." Quantify achievements whenever possible.

• Interview Preparation: Practice articulating your process for content organization, standard-setting, and cross-functional collaboration. Prepare to present your portfolio with clear examples of impact.

• Company Research: Familiarize yourself with Verndale LLC's work, client portfolio, and company values to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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