UX Architect

📍 Job Overview

Job Title: UX Architect

Company: Navy Federal Credit Union

Location: Pensacola, Florida, United States

Job Type: Full time

Category: User Experience (UX) / Design Operations

Date Posted: 2026-06-22T18:18:15

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Designs and leads UX delivery models that prioritize experience-driven solutions across all platforms.

• Translates complex technical, business, and application requirements into comprehensive documentation for end-to-end user experiences, navigation, and system flows.

• Provides strategic guidance for technology integration across Navy Federal Credit Union (NFCU) platforms to ensure a consistent user experience for both member- and employee-facing touchpoints.

• Collaborates with key stakeholders across the organization to champion user-centric design principles and drive successful implementation of UX strategies.

• Mentors and guides UX designers, fostering a culture of continuous improvement and best practice adoption within the design team.

📝 Enhancement Note: While the title is "UX Architect," the responsibilities described lean heavily into senior UX design leadership, strategic implementation, and cross-functional collaboration, extending beyond pure architectural definition into the operationalization of UX. This role requires a blend of strategic vision and practical execution, aligning with a high-level UX Operations or Design Operations function within a large financial institution.

📈 Primary Responsibilities

• Lead the strategic planning and execution of UX design initiatives, ensuring alignment with business objectives and member/employee needs.

• Develop and maintain comprehensive UX documentation, including wireframes, user flows, information architecture diagrams, and system integration specifications.

• Define and advocate for best practices in user experience design, accessibility (ADA, WCAG 2.1), and usability testing across all digital products and services.

• Collaborate closely with Product Management, Engineering, Marketing, and other relevant departments to gather requirements, provide design direction, and ensure seamless product development.

• Conduct and oversee user research, usability testing, and A/B testing to gather insights and validate design decisions, driving data-informed improvements.

• Mentor and coach junior and mid-level UX designers, providing constructive feedback, skill development guidance, and fostering a collaborative design environment.

• Champion the adoption of new UX tools, technologies, and methodologies to enhance design efficiency and effectiveness.

• Ensure consistency in user experience across all NFCU digital touchpoints by establishing and enforcing design systems and style guides.

• Analyze user feedback and product performance metrics to identify areas for UX improvement and innovation.

• Stay abreast of industry trends, emerging technologies, and competitor UX strategies to maintain NFCU's competitive edge.

📝 Enhancement Note: The responsibilities highlight a senior-level role focused on both strategic UX leadership and the operational aspects of delivering exceptional user experiences. The emphasis on documentation, system flows, technology integration, and mentoring suggests a need for strong process orientation and team development capabilities, akin to a senior UX Operations or a lead UX Architect role with operational oversight.

🎓 Skills & Qualifications

Education: Bachelor's degree in Information Science, Human-Computer Interaction (HCI), Design, Computer Science, or a related field.

Experience: 5-10 years of progressive experience in User Experience (UX) design, Information Architecture, or a related field, with a proven track record of leading complex design projects.

Required Skills:

• Demonstrated expertise in UX design principles, user-centered design methodologies, and information architecture.

• Strong command of accessibility standards, including ADA requirements and WCAG 2.1 guidelines.

• Proficiency in creating detailed documentation such as wireframes, user flows, sitemaps, and system integration specifications.

• Experience with user research methodologies and usability testing techniques.

• Excellent analytical and problem-solving skills to translate complex requirements into intuitive user experiences.

• Exceptional communication, presentation, and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.

• Proven ability to mentor and guide other designers.

• Familiarity with front-end technologies such as HTML, CSS, and an understanding of web development frameworks. Preferred Skills:

• Experience in the financial services or credit union industry.

• Proficiency with industry-standard UX design and prototyping tools (e.g., Figma, Sketch, Adobe XD, Axure).

• Experience with content management systems (CMS) and their impact on UX.

• Knowledge of agile development methodologies.

• Experience in defining and managing design systems.

• Familiarity with UX delivery models and operational frameworks.

📝 Enhancement Note: The experience level (5-10 years) and the need for mentoring suggest a senior individual contributor or a lead role. The requirement for ADA/WCAG compliance and the mention of system flows and integration points indicate a focus on robust, compliant, and interconnected digital experiences, common in regulated industries like finance.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a