UX Architect

📍 Job Overview

Job Title: UX Architect Company: CapTech Consulting Location: Richmond, Virginia; Atlanta, Georgia; United States Job Type: Full-time Category: Customer Experience (CX) / Design Operations Date Posted: May 08, 2026 Experience Level: 5-10 Years Professional Experience Remote Status: Hybrid (Client/Office Onsite Required as Needed, Remote Permitted When Compatible)

🚀 Role Summary

• Lead the design and execution of sophisticated digital brand experiences, ensuring they are intuitive, impactful, and accessible.
• Drive user-centered design initiatives by leveraging qualitative and quantitative user research, product strategy, and accessibility best practices.
• Mentor junior practitioners and provide design oversight, ensuring successful delivery of innovative and user-friendly solutions.
• Collaborate closely with cross-functional teams including developers, business system analysts, and creative directors to translate business objectives into exceptional user experiences.
• Champion the adoption of emerging technologies and methodologies, including AI-powered design tools, to enhance creativity and efficiency in the design process.

📝 Enhancement Note: This role is positioned as a senior-level UX Architect within a consulting firm, indicating a need for strong client-facing skills, project leadership, and the ability to influence design strategy across various engagements. The emphasis on mentorship and leadership suggests a potential track for career advancement into more senior design or management roles.

📈 Primary Responsibilities

• Lead the creation of foundational UX artifacts, including user personas, comprehensive customer journey maps, detailed wireframes, responsive visual designs, and interactive prototypes, all adhering to interaction design and usability best practices.
• Spearhead advanced design activities such as facilitating design workshops, executing rapid prototyping cycles, and conducting iterative user testing to validate design concepts and gather critical feedback.
• Develop and deliver clean, informative, and concise presentations to both clients and internal teams, effectively articulating the strategic rationale and user-centered principles behind design decisions.
• Conduct thorough competitive assessments to identify innovative design alternatives and proactively research and integrate emerging design and technology trends into project strategies.
• Explore, leverage, and advocate for the use of AI-powered design tools and workflows, staying abreast of new technologies and experimenting with novel approaches to boost creativity, efficiency, and overall project impact.
• Actively advocate for and educate clients and team members on the benefits of accessible design and usability principles, ensuring compliance with WCAG 2.2 standards.
• Provide insightful and constructive feedback on designs, encompassing interactions, information architecture, content strategy, and overall alignment with business goals and evolving user needs.
• Contribute to CX leadership initiatives by actively participating in and leading discussions on methodologies, capabilities, approaches, and toolsets, attending and leading CX meetings and training sessions, and engaging in continuous professional development and industry involvement.
• Proactively seek opportunities to mentor other designers, providing comprehensive design oversight and art direction for visual and interaction designers to ensure high-quality output.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design work, strategic thinking, client interaction, and team leadership. The emphasis on AI-powered tools and accessibility standards indicates a forward-looking approach to UX design that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: A 4-year degree in design, fine arts, Human-Computer Interaction (HCI), or a related field is preferred. Experience: A minimum of 5+ years of professional experience is required, ideally within a design consultancy or digital agency setting. Demonstrated ability to manage multiple projects simultaneously, successfully delivering against scope and budget, is essential.

Required Skills:

• Proven understanding of product strategy, heuristic analysis, information architecture, user research, user interface design, wireframing, prototyping, and usability testing.
• Expert knowledge of interaction design and usability principles, with strong conceptual and visual communication skills.
• Demonstrated ability to span multiple projects concurrently and manage competing priorities effectively.
• Strong analytical capabilities necessary to derive insights and provide actionable recommendations from user research and usability testing methodologies.
• Confident self-starter with the ability to receive feedback constructively and collaborate effectively with project teams, UX, and Creative Directors.
• Proficiency with Figma, including the ability to design developer-ready UI components, organize files for clarity, apply consistent styles and naming conventions, and utilize advanced features like auto layout, component libraries, variables, and design tokens for efficient handoff.
• Proficiency with Adobe Illustrator, Photoshop, and InDesign, as well as PowerPoint.
• Experience with multiple domains of human-centered design, including user and market research, product and experience strategy, information architecture, experience design, content strategy, and customer insight.

Preferred Skills:

• Familiarity with user research tools such as Optimal Workshop, UserTesting, and SurveyMonkey.
• Working knowledge of Agile product development lifecycles and practices.
• Familiarity with WCAG 2.2 Accessibility standards and Inclusive Design principles.

📝 Enhancement Note: The explicit preference for Figma proficiency, including specific advanced features, indicates that candidates should be prepared to showcase their Figma skills and understanding of its capabilities in their portfolio and during interviews. The inclusion of Agile and accessibility standards as "preferred" suggests these are valuable but not strictly mandatory prerequisites.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio is mandatory for consideration, showcasing a range of human-centered design work.
• The portfolio must demonstrate a proven understanding of product strategy, information architecture, user research, UI design, wireframing, prototyping, and usability testing.
• Showcase examples of how you have translated user needs and business objectives into intuitive and impactful digital experiences.
• Include case studies that highlight your process for problem-solving, design iteration, and user validation, emphasizing your role and contributions.
• Demonstrate expertise in designing developer-ready UI components within Figma, including examples of organized file structures, consistent styling, and the strategic use of features like auto layout, component libraries, variables, and design tokens.

Process Documentation:

• Provide evidence of your process for conducting user research, including methodologies used, data analysis, and how insights informed design decisions.
• Showcase examples of creating customer journey maps and personas that effectively capture user behaviors, attitudes, and goals.
• Document your approach to iterative design and prototyping, including how feedback was incorporated to refine solutions.
• Illustrate your experience with accessibility standards (WCAG 2.2) and Inclusive Design principles, demonstrating how these were integrated into your design process.

📝 Enhancement Note: The requirement for an online portfolio with specific tool proficiencies (Figma) and process demonstrations is critical. Candidates should curate their portfolio to explicitly address these requirements, focusing on case studies that detail their problem-solving approach, collaboration, and impact.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a UX Architect with 5-10 years of experience in a consulting firm in the Richmond, VA, and Atlanta, GA, regions, the estimated salary range is $110,000 - $150,000 annually. This estimate is derived from analysis of similar roles in major metropolitan areas within the United States, considering the consulting industry's compensation structure and the specialized skills required for this role.

Benefits:

• Generous Paid Time Off (PTO)
• Comprehensive Health Coverage
• Disability Insurance
• Paid Family Leave
• Learning & Development Programs: Certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths.
• Modern Health: Mental health and well-being platform offering 1:1 care, group support sessions, and self-serve resources.
• Carrot Fertility: Inclusive fertility and family-forming coverage, including adoption, surrogacy, fertility treatments, and pregnancy support, with opportunities for employer-sponsored funds.
• Fringe: A company-paid stipend program for personalized lifestyle benefits (e.g., streaming services, student loan repayment, fitness, travel).
• Employee Resource Groups (ERGs): To embrace and incorporate diversity and inclusion.
• Philanthropic Partnerships: Opportunities for community engagement and pro-bono projects.
• 401(k) Matching: Generous matching with no vesting period.

Working Hours: Standard full-time hours, generally 40 hours per week. While remote work is permitted when compatible with CapTech and client needs, employees must be available to work onsite in a client location or a CapTech office as requested.

📝 Enhancement Note: The salary range is an estimation based on general market data for this role and location. Actual compensation may vary based on specific experience, client project demands, and negotiation. The extensive benefits package highlights CapTech's commitment to employee well-being and professional growth, which is a strong selling point for experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting, specializing in digital transformation and customer experience. CapTech Consulting collaborates with clients ranging from Fortune 100 companies to mid-sized enterprises and government agencies. Company Size: CapTech Consulting is a significant player in the consulting space, likely employing hundreds or thousands of professionals across its offices. This scale offers opportunities for diverse project exposure and a structured career path. Founded: The company was founded on the principle of building strong, lasting relationships with clients, emphasizing a commitment to delivering value and achieving impactful results through technology.

Team Structure:

• The CX team is likely comprised of various specialists, including UX Architects, User Researchers, Interaction Designers, and Visual Designers, working collaboratively.
• Reporting structures typically involve UX Architects reporting to CX Directors or Practice Leads, with oversight over junior design staff.
• Cross-functional collaboration is a hallmark, with UX Architects working closely with project managers, business analysts, developers, and client stakeholders to ensure cohesive project execution.

Methodology:

• CapTech emphasizes a client-centric approach, focusing on understanding business objectives and user needs to drive technology solutions.
• Design thinking and human-centered design principles are core to their CX practice, underpinning research, strategy, and execution.
• Agile methodologies are likely integrated into project workflows, promoting iterative development and flexibility.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: As a consulting firm, CapTech's culture is likely fast-paced, client-focused, and emphasizes professional development and collaboration. The company's founding principles suggest a value placed on long-term partnerships and delivering tangible outcomes.

📈 Career & Growth Analysis

Operations Career Level: This UX Architect role is at a senior to lead level within the Customer Experience practice. It demands not only expert-level design skills but also the ability to guide projects, mentor others, and contribute to the firm's capabilities and methodologies. The role requires a blend of strategic thinking, hands-on execution, and leadership.

Reporting Structure: UX Architects typically report to a Director of Customer Experience or a similar senior leadership role within the CX practice. They are often responsible for overseeing the work of junior UX/UI designers and user researchers on specific client projects.

Operations Impact: The UX Architect plays a crucial role in shaping the client's digital presence and customer engagement strategies. Their work directly impacts user satisfaction, conversion rates, brand perception, and ultimately, the client's business objectives and revenue. By ensuring intuitive and impactful user experiences, they contribute significantly to client success and CapTech's reputation.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like AI-driven design, accessibility, or emerging technologies within UX.
• Leadership: Progress into roles such as Lead UX Architect, CX Director, or Practice Lead, managing teams and shaping strategic direction.
• Consulting Acumen: Develop advanced client management, business development, and strategic advisory skills.
• Methodology Development: Contribute to CapTech's internal CX methodologies, frameworks, and best practices.
• Cross-Practice Collaboration: Gain exposure to other consulting areas like Data & Analytics, Digital Transformation, or Cloud Engineering.

📝 Enhancement Note: The growth opportunities within a consulting firm like CapTech are typically structured, offering clear pathways for advancement. A senior UX Architect is well-positioned to move into leadership roles, specializing further, or even transitioning into client-facing strategic advisory positions.

🌐 Work Environment

Office Type: CapTech operates with a hybrid model, requiring employees to be available for onsite work at client locations or CapTech offices as needed. Remote work is permitted when it aligns with CapTech and client requirements. This model fosters collaboration and client engagement while offering some flexibility. Office Location(s): The job is listed with primary locations in Richmond, Virginia, and Atlanta, Georgia, with potential for work across the United States. Employees should expect to travel to client sites or CapTech offices as project demands dictate.

Workspace Context:

• The environment is collaborative, with UX Architects working alongside a diverse range of professionals including designers, strategists, developers, and business analysts.
• Access to industry-standard design tools and technology, including advanced Figma capabilities and potentially other Adobe Creative Suite applications, is expected.
• Opportunities for regular interaction with team members, project leads, and clients are integral to the role, facilitating knowledge sharing and problem-solving.

Work Schedule: While a standard 40-hour work week is typical, the consulting environment can sometimes require flexibility to meet client deadlines or project milestones. The hybrid nature allows for some autonomy in managing work location, but availability for onsite meetings and client engagements is paramount.

📝 Enhancement Note: The hybrid nature of the work environment means candidates should be comfortable with a mix of remote and in-office/client-site work and be prepared to manage their schedule accordingly. The emphasis on collaboration suggests an expectation of active participation in team meetings and discussions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and online portfolio by a recruiter or hiring manager to assess qualifications and fit.
• Technical Interview(s): In-depth discussions focusing on UX methodologies, problem-solving approaches, and technical skills (e.g., Figma proficiency, interaction design principles). Expect scenario-based questions and discussions about your design process.
• Portfolio Presentation: A dedicated session where you will present selected case studies from your portfolio, explaining your role, process, challenges, and outcomes. This is a critical step to demonstrate your expertise and communication skills.
• Behavioral/Cultural Fit Interview: Questions designed to assess your collaboration style, leadership potential, ability to handle feedback, and alignment with CapTech's values and consulting culture.
• Final Interview: Often with senior leadership, this interview may focus on strategic thinking, client management skills, and overall suitability for the firm.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your capabilities relevant to this UX Architect role, emphasizing client impact and problem-solving.
• Highlight Figma Proficiency: Explicitly demonstrate your advanced Figma skills, including component libraries, auto layout, design tokens, and developer handoff processes. Show, don't just tell.
• Detail Your Process: For each case study, clearly articulate the problem, your specific role, the methodologies you employed (research, ideation, prototyping, testing), the challenges faced, and the measurable outcomes or impact.
• Quantify Results: Whenever possible, include data-driven results (e.g., improvements in conversion rates, task completion times, user satisfaction scores) to demonstrate the business value of your design work.
• Tell a Story: Structure your presentations with a clear narrative arc, making it engaging and easy for the interviewers to follow your thought process.

Challenge Preparation:

• Design Thinking Exercises: Be prepared for potential design challenges that require you to think through a problem from user research to conceptual solutions.
• Figma Simulation: Some interviews might include a live Figma exercise or a request to critique or improve a given design.
• Client Communication Scenarios: Practice articulating design rationale and handling client objections or feedback effectively.

📝 Enhancement Note: The portfolio presentation is a high-stakes component of the interview process. Candidates should meticulously prepare by practicing their presentations, anticipating questions, and ensuring their portfolio directly addresses the "Required Skills" and "Portfolio Essentials" outlined in the job description.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, component libraries, design tokens, and developer handoff. Candidates are expected to have advanced proficiency.
• Adobe Creative Suite: Proficiency in Illustrator, Photoshop, and InDesign is preferred for asset creation and graphic design tasks.
• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial.
• Presentation Software: PowerPoint is preferred for client and internal presentations.

Analytics & Reporting:

• User Research Tools: Familiarity with tools like Optimal Workshop, UserTesting, and SurveyMonkey is a plus for gathering and analyzing user feedback.
• Analytics Platforms: While not explicitly mentioned, understanding how to interpret data from web analytics tools (e.g., Google Analytics) to inform design decisions is valuable.

CRM & Automation:

• While this role is primarily UX/CX focused, an understanding of how UX design integrates with CRM systems and marketing automation platforms can be advantageous for a holistic approach to customer experience.

📝 Enhancement Note: Advanced Figma proficiency is a critical requirement. Candidates should be ready to discuss their experience with Figma's collaborative features, design systems, and its role in efficient design handoff to development teams.

👥 Team Culture & Values

Operations Values:

• Client Focus: A commitment to understanding and exceeding client expectations through innovative technology solutions and exceptional service.
• Collaboration: Valuing teamwork, open communication, and shared ownership of project success across diverse teams.
• Excellence: Striving for high-quality outcomes, continuous improvement, and delivering measurable business value.
• Innovation: Embracing new technologies, methodologies, and creative approaches to solve complex problems.
• Integrity: Upholding ethical standards and building trust with clients and colleagues.

Collaboration Style:

• Cross-functional Integration: UX Architects are expected to work seamlessly with development, strategy, and business analysis teams, fostering a unified approach to project delivery.
• Feedback Culture: An environment that encourages constructive feedback, active listening, and a willingness to iterate based on input from peers and stakeholders.
• Knowledge Sharing: A culture that promotes the sharing of best practices, learnings, and expertise through internal forums, workshops, and mentorship.

📝 Enhancement Note: CapTech's emphasis on strong relationships and delivering results suggests a culture that values both client success and professional integrity. The collaborative nature of consulting means candidates should demonstrate strong interpersonal skills and a team-oriented mindset.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Needs with User Advocacy: Navigating competing priorities between client business objectives and user experience requirements, advocating for user needs effectively.
• Managing Multiple Projects: Juggling diverse client engagements, each with unique challenges, deadlines, and stakeholder dynamics.
• Staying Ahead of Technology: Continuously adapting to rapidly evolving design tools, AI technologies, and user behavior trends.
• Consulting Pace: Thriving in a dynamic consulting environment that often demands agility, rapid problem-solving, and adaptation to new project contexts.

Learning & Development Opportunities:

• Specialized Training: Access to certification programs, tuition support, and on-demand digital courses to deepen expertise in areas like advanced UX, AI in design, or accessibility.
• Mentorship Programs: Opportunities to be mentored by senior leaders and to mentor junior team members, fostering continuous growth.
• Industry Exposure: Participation in conferences, workshops, and professional development initiatives to stay current with industry best practices and emerging trends.
• Career Pathing: Structured career progression frameworks that allow for specialization, leadership development, and advancement within the firm.

📝 Enhancement Note: The consulting environment presents unique challenges and rewards. Candidates should be prepared to discuss how they approach complexity, manage stakeholder expectations, and leverage growth opportunities to advance their careers.

💡 Interview Preparation

Strategy Questions:

• Design Process & Problem-Solving: "Describe a complex UX challenge you faced on a recent project. How did you approach it, what methodologies did you use, and what was the outcome? How did you ensure user needs were met while aligning with business goals?"
• Collaboration & Stakeholder Management: "How do you typically collaborate with developers and business analysts? Describe a time you had to influence a stakeholder who disagreed with your design recommendation. What was your strategy?"
• Figma & Design Systems: "How do you leverage advanced features in Figma, such as design tokens and component libraries, to create scalable and maintainable design systems? Provide an example of how you've used Figma for efficient developer handoff."

Company & Culture Questions:

• "What interests you about CapTech Consulting and this specific UX Architect role?"
• "How do you approach advocating for accessibility and inclusive design principles within a client project?"
• "Describe your experience working in a consulting or agency environment. What do you find most rewarding and most challenging?"

Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of CapTech and the role, then present 2-3 case studies. For each case study, clearly outline the problem, your role and responsibilities, your process (research, ideation, design, testing), key decisions made, challenges encountered, and the final outcome/impact.
• Visuals: Use high-quality visuals, mockups, and interactive prototypes to showcase your work. Ensure any Figma-specific demonstrations are clear and highlight your advanced skills.
• Narrative: Tell a compelling story about your problem-solving journey, emphasizing your strategic thinking and user empathy.
• Engagement: Be prepared for questions throughout your presentation and engage with the interviewers. Know your projects inside and out.

📝 Enhancement Note: Practicing your portfolio presentation aloud, with a timer, and ideally to a peer, will be invaluable. Anticipate questions about your decision-making process, your ability to adapt, and your understanding of business impact.

📌 Application Steps

To apply for this UX Architect position at CapTech Consulting:

• Submit your application through the provided link on the CapTech careers portal.
• Portfolio Customization: Ensure your online portfolio is up-to-date, easily accessible, and prominently features projects that align with the requirements for this UX Architect role, especially highlighting advanced Figma proficiency and human-centered design processes.
• Resume Optimization: Tailor your resume to include keywords from the job description, such as "UX Architect," "Customer Experience," "Figma," "Interaction Design," "User Research," "Prototyping," and "Accessibility." Quantify your achievements with metrics where possible.
• Interview Preparation: Practice articulating your design process, problem-solving skills, and client collaboration experience. Prepare specific examples for behavioral questions and rehearse your portfolio presentation.
• Company Research: Thoroughly research CapTech Consulting, their CX practice, client work, and company values. Understand their approach to consulting and how you can contribute to their mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.