User Researcher - Germany

📍 Job Overview

Job Title: User Researcher

Company: Sungrow Europe - Welcome traveler!

Location: Munich, Bavaria, Germany

Job Type: Permanent employee

Category: User Experience (UX) Research / Product Research

Date Posted: 2026-08-03

Experience Level: Mid-Level (3-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive user-centered product development by planning and executing comprehensive qualitative and quantitative user research initiatives.

• Uncover critical European user needs, behaviors, and pain points within the context of sustainable energy solutions, including PV, energy storage, and smart energy applications.

• Translate complex research data into actionable insights and clear, compelling reports to effectively advocate for the European user perspective across diverse stakeholder groups.

• Collaborate closely with international product, design, and business teams to inform intuitive and innovative solution design, contributing to Sungrow's mission of "Clean Power for All."

• Contribute to the strategic growth of Sungrow's user research function by building and maintaining a knowledge database and staying abreast of market, technology, and design trends.

📝 Enhancement Note: While the role is titled "User Researcher," its responsibilities and the company's industry (green tech, renewable energy) suggest a strong focus on understanding user needs within a technical and B2B/B2C energy solutions context. This implies a need for researchers who can bridge the gap between technical product capabilities and end-user adoption, potentially involving both consumer and professional user groups. The emphasis on European markets also points to a need for cultural and regional understanding in research methodologies.

📈 Primary Responsibilities

• Design and execute a full spectrum of user research methodologies, including in-depth interviews, usability tests, surveys, diary studies, field studies, and on-site observations, tailored to the European market.

• Proactively identify and analyze user needs, behaviors, pain points, and expectations across Sungrow’s residential, commercial, and utility-scale energy solutions.

• Synthesize research findings into clear, concise, and actionable insights, effectively communicating complex data to product managers, designers, engineers, and executive stakeholders.

• Develop and present structured, data-driven research reports and presentations that champion the European user perspective and inform product strategy and roadmap decisions.

• Collaborate with cross-functional teams to translate user research insights into tangible product improvements and innovative design solutions, ensuring a user-centric approach from concept to delivery.

• Establish and maintain a centralized user research knowledge base, documenting key findings, personas, and user journey maps for ongoing reference and strategic alignment.

• Continuously monitor and analyze relevant regulatory, market, technology, and design trends impacting the renewable energy sector in Europe to inform research strategies and identify emerging user needs.

📝 Enhancement Note: The responsibility to "Build and maintain a user-research knowledge database" suggests the need for strong organizational skills and a systematic approach to research management, beyond just conducting individual studies. This implies a role that contributes to building foundational user understanding for the organization.

🎓 Skills & Qualifications

Education: Master’s degree in Service Design, Psychology, Interaction Design, UX/UI Design, Human-Computer Interaction (HCI), or a closely related field.

Experience: Three to five years of progressive professional experience in user research, UX research, service design, or a comparable user-centric discipline, with a demonstrable track record of influencing product development.

Required Skills:

• User Research Methodologies: Proficient in planning and executing a wide range of qualitative and quantitative research methods including in-depth interviews, usability testing, surveys, field studies, diary studies, and on-site observations.

• Analytical & Synthesis Skills: Ability to analyze complex user data, identify key themes, and translate findings into clear, actionable insights and strategic recommendations.

• Communication & Presentation: Excellent verbal and written communication skills, with a proven ability to present research findings effectively to diverse audiences, including senior stakeholders, product teams, and design groups.

• User Advocacy: Strong ability to champion the user perspective and advocate for user needs within product development cycles.

• European Market Understanding: Experience or demonstrated understanding of European user behaviors, cultural nuances, and market specificities within the energy sector.

• English Proficiency: C1 level English proficiency is mandatory for effective communication within international teams.

Preferred Skills:

• Co-creation Facilitation: Experience in facilitating co-creation workshops and design thinking sessions.

• Cross-functional Collaboration: Proven ability to collaborate effectively with cross-functional product, design, engineering, and business teams.

• German Language Skills: Proficiency in German to facilitate research and communication within the local team and market.

• Chinese Language Skills: Proficiency in Chinese, given Sungrow's origins, could be beneficial for broader organizational context.

• Domain Knowledge: Familiarity with the renewable energy sector, including PV, energy storage, and smart energy applications.

• A/B Testing: Experience with designing and analyzing A/B tests for product optimization.

📝 Enhancement Note: The requirement for a Master's degree and 3-5 years of experience