User Experience (UX) Designer Sr

📍 Job Overview

Job Title: User Experience (UX) Designer Sr

Company: EverBank

Location: Jacksonville, Florida, United States

Job Type: Full-time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: 2026-08-12

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead the design and advocacy for exceptional user experiences across EverBank's digital platforms, ensuring business objectives are met with customer-centered solutions.

• Conceptualize and articulate user journeys through comprehensive artifacts, including sketches, storyboards, information models, wireframes, and high-fidelity designs.

• Drive the evolution and application of the design system, ensuring brand continuity and innovation to meet emerging user expectations and optimize digital touchpoints.

• Collaborate closely with Product, Marketing, and Technology partners to translate complex user needs and business goals into intuitive and performant digital interfaces.

• Champion a data-driven design approach, leveraging insights from user research, analytics, and A/B testing to continuously improve customer engagement and conversion rates.

📝 Enhancement Note: This role is positioned as a Senior UX Designer, indicating a need for strong leadership in design thinking, system contribution, and cross-functional collaboration. The emphasis on "advocating for clients" and optimizing "performance across EverBank's digital platforms" suggests a strategic role focused on impactful business outcomes through user-centered design. The integration of CMS experience highlights a practical, hands-on component to the role.

📈 Primary Responsibilities

• Advocate for user needs and business objectives by translating them into intuitive and effective digital experiences for EverBank's clients.

• Develop comprehensive design documentation, including user flows, wireframes (low- to high-fidelity), prototypes, visual designs, specifications, and annotations to clearly communicate design intent.

• Leverage and contribute to an established design system to build and optimize website pages within a Content Management System (CMS), enhancing customer journeys, conversion, engagement, and discoverability.

• Collaborate with Product Managers and Technology teams to ensure the technical feasibility and successful implementation of design system components, actively participating in Product Requirement Documentation (PRD) and User Acceptance Testing (UAT).

• Conduct user research, usability testing, and competitive analysis to identify user pain points, opportunities for improvement, and emerging trends within the financial services industry.

• Proactively explore and propose enhancements to the design system to maintain brand consistency and adapt to evolving user expectations and technological advancements.

• Partner with Technology and other stakeholders to ensure the seamless integration of design elements and functionalities across all digital touchpoints.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic design thinking, practical execution within a CMS, and robust collaboration with technology and product teams. The mention of PRD and UAT participation indicates a deep involvement in the product development lifecycle, requiring strong communication and problem-solving skills.

🎓 Skills & Qualifications

Education: University Degree Preferred (Bachelor's in User Experience Design, Human-Computer Interaction, Graphic Design, Digital Design Media, Marketing, or a related field is highly preferred).

Experience: 5+ years of professional UX/UI design experience creating digital customer experiences, including wireframes, user flows, prototypes, and visual designs. 7+ years preferred, especially within financial services, banking, fintech, or other highly regulated industries.

Required Skills:

• Advanced proficiency in UX design tools and modern design workflows, with a strong emphasis on Figma.

• Extensive experience in creating wireframes, user flows, prototypes, and visual designs for digital platforms.

• Proven ability to use and contribute to design systems across web and digital applications.

• Strong problem-solving skills with the capacity to balance user needs, business goals, and technical constraints effectively.

• Excellent collaboration skills and the ability to work effectively with cross-functional teams (Marketing, Product, Technology).

• Superior communication and presentation skills, with the ability to clearly articulate design rationale, customer journeys, and proposed solutions.

• Deep understanding of the design thinking process and its application in developing user-centered experiences. Preferred Skills:

• Experience working within a Content Management System (CMS) for building, updating, and optimizing web experiences.

• Understanding of digital marketing funnels, customer journey optimization, and conversion strategies.

• Familiarity with information modeling and experience with creating detailed specifications and annotations.

• Knowledge of emerging user interface (UI) and interaction design standards and best practices.

• Experience in financial services, banking, fintech, or other highly regulated industries.

📝 Enhancement Note: The emphasis on Figma and design systems is critical. Candidates should be prepared to demonstrate their proficiency and contributions to design systems. Experience in regulated industries is a significant plus, indicating a need for understanding compliance and security considerations in design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 5 years of professional UX/UI design work, with a strong emphasis on digital customer experiences.

• Demonstrations of end-to-end design process, including conceptualization, wireframing, user flows, prototyping, visual design, and final implementation considerations.

• Examples of contributions to or utilization of design systems, illustrating how they ensure brand continuity and scalability.

• Case studies that highlight problem-solving abilities, detailing the challenges, your approach, the solutions implemented, and the measurable impact on user experience, engagement, or conversion.

• Documentation of how user needs, business goals, and technical constraints were balanced in design decisions. Process Documentation:

• Showcase examples of detailed process documentation, such as user journey maps, information architecture diagrams, and user flow charts.

• Include wireframes (ranging from low-fidelity sketches to high-fidelity mockups) and interactive prototypes that illustrate design solutions.

• Provide visual design specifications and annotations that clearly communicate design intent to development teams.

• For CMS work, demonstrate examples of how pages were built or optimized, and the resulting impact.

📝 Enhancement Note: The portfolio is a critical component of the application. Candidates should prioritize showcasing projects that demonstrate their ability to work within established design systems and CMS environments, as well as their strategic thinking in solving complex UX problems within a regulated industry context. Quantifiable results are highly valued.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Designer in Jacksonville, Florida, with 5-10 years of experience in financial services, the estimated salary range is approximately $100,000 - $140,000 annually. This range can vary based on the candidate's specific experience, qualifications, and negotiation.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan (e.g., 401k) with company match.

• Paid time off (PTO), including vacation days, sick leave, and holidays.

• Opportunities for professional development, including training, conferences, and certifications.

• Potential for performance-based bonuses and incentives.

• Access to employee assistance programs and wellness initiatives.

Working Hours: This is a full-time position, typically requiring 40 hours per week. While core business hours are expected, there may be flexibility for focused work periods, particularly for deep design tasks. Collaboration with teams in different time zones or across departments may necessitate occasional adjustments.

📝 Enhancement Note: The salary estimate is based on U.S. national averages for Senior UX Designers, adjusted for the Jacksonville, Florida market and the financial services industry, which often commands higher compensation due to specialization and regulatory requirements. Benefits are standard for large financial institutions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking. EverBank operates within a highly regulated sector, requiring a strong emphasis on security, compliance, customer trust, and data integrity. This context shapes design decisions, prioritizing user safety and clarity.

Company Size: Large Enterprise (implied by 'EverBank' and the structure of the job posting). This suggests a structured environment with established processes, potential for cross-functional collaboration across numerous departments, and access to significant resources.

Founded: EverBank has a history in the financial services sector, indicating a stable and established organization with a long-term outlook on its digital offerings and customer relationships.

Team Structure:

• The UX Design team likely operates within a larger Product, Digital, or Technology division.

• It is expected to be a collaborative unit, working closely with Product Managers, Business Analysts, Content Strategists, and Developers.

• Reporting structure likely involves a UX Design Manager or Director, with Senior Designers providing mentorship to junior team members and leading specific product areas.

• Cross-functional collaboration is a cornerstone, with regular interaction with Marketing for campaign integration, Legal/Compliance for regulatory adherence, and IT for technical implementation. Methodology:

• Data-Driven Design: Utilizing analytics, A/B testing, and user feedback to inform design decisions and measure impact.

• Agile Development: Working in iterative cycles, closely aligned with development sprints to deliver features efficiently.

• Design Thinking: Applying a human-centered approach to problem-solving, focusing on empathy, ideation, prototyping, and testing.

• Systemic Approach: Adhering to and contributing to a centralized design system for consistency and efficiency.

Company Website: https://myjobs.adp.com/everbank/cx/job-listing

📝 Enhancement Note: The financial services industry context is paramount. Candidates must understand the implications of working in a regulated environment, where user trust, security, and compliance are as critical as usability. The large enterprise size suggests established processes and potential for deep specialization.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "8IC," which typically denotes a senior individual contributor role within large organizations. It signifies a high level of expertise and autonomy, with significant responsibility for design strategy and execution. The role is expected to influence product direction and mentor other designers.

Reporting Structure: The Senior UX Designer will likely report to a UX Design Manager or Director. They will work closely with Product Managers, Engineering Leads, and Marketing stakeholders, acting as a key design authority on their assigned projects.

Operations Impact: The Senior UX Designer's impact is measured by their ability to translate business objectives into user-centered digital experiences that enhance customer satisfaction, drive engagement, increase conversion rates, and support EverBank's overall strategic goals. Their work directly influences the usability and effectiveness of the bank's digital products, impacting customer loyalty and revenue.

Growth Opportunities:

• Leadership Development: Opportunities to lead design initiatives, mentor junior designers, and potentially move into a Design Lead or Managerial role.

• Specialization: Deepen expertise in specific areas such as interaction design, information architecture, design systems, or user research within the financial services domain.

• Cross-Functional Advancement: Transition into Product Management or other strategic roles by leveraging a deep understanding of user needs and business drivers.

• Continuous Learning: Access to professional development resources, industry conferences (e.g., UXPA, IA Summit), and internal training programs to stay abreast of the latest UX trends and technologies.

📝 Enhancement Note: The "8IC" designation clearly places this role at a senior individual contributor level, emphasizing expertise and influence. Growth opportunities lean towards design leadership and specialization within the financial sector.

🌐 Work Environment

Office Type: On-site. This indicates a traditional office setting where in-person collaboration is expected.

Office Location(s): 301 West Bay Street, Jacksonville, Florida, 32202. This is a central business district location, likely in a modern office building.

Workspace Context:

• Collaborative Spaces: The office environment likely includes meeting rooms, huddle spaces, and open areas designed for team collaboration, brainstorming, and design reviews.

• Technology & Tools: Access to standard office technology, high-speed internet, and potentially specialized hardware for design and prototyping. The company will likely provide necessary software licenses (e.g., Figma).

• Team Interaction: Opportunities for regular face-to-face interaction with design colleagues, product managers, engineers, and other stakeholders, fostering a strong sense of teamwork and shared ownership.

Work Schedule: Standard business hours (approximately 40 hours per week) are expected, with the possibility of some flexibility for focused work. The on-site nature requires adherence to typical office attendance policies.

📝 Enhancement Note: The on-site requirement is crucial for candidates to consider. It implies a need for local residency or willingness to relocate and participate in daily office life, which can facilitate spontaneous collaboration and team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Technical Interview: A session with hiring managers and/or senior designers to thoroughly review your portfolio. Expect in-depth questions about your design process, problem-solving approach, tool proficiency (especially Figma), and contributions to design systems.

• Cross-Functional Interview: Discussions with Product Managers, Marketing leads, or Engineering representatives to assess collaboration skills, understanding of business objectives, and ability to articulate design rationale to non-design stakeholders.

• Case Study Presentation (Potential): You may be asked to present a past project in detail or work through a design challenge live or as a take-home assignment.

• Final Round: Meeting with senior leadership or department heads to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best represent your skills and experience relevant to this role (digital platforms, financial services if possible, design systems).

• Tell a Story: For each project, clearly articulate the problem, your role, the design process undertaken, key decisions made, and the measurable outcomes/impact. Use visuals effectively.

• Highlight Design System Work: Explicitly showcase any experience with creating, contributing to, or heavily utilizing design systems. Detail your contributions and the benefits achieved.

• Demonstrate Figma Proficiency: Be ready to discuss your use of Figma features for collaboration, component creation, and prototyping.

• Quantify Impact: Whenever possible, include metrics (e.g., conversion rate increase, task completion time reduction, user satisfaction scores) to demonstrate the business value of your designs.

Challenge Preparation:

• Anticipate Design Challenges: Be prepared for exercises that test your ability to quickly understand a problem, ideate solutions, and articulate your reasoning. These might involve sketching user flows or wireframes for a new feature.

• Focus on Process: Even if you don't have a "perfect" solution, demonstrating a sound, user-centered design process is key.

• Articulate Trade-offs: Understand and be ready to discuss the trade-offs between user needs, business goals, and technical feasibility.

📝 Enhancement Note: The portfolio review is paramount. Candidates should prepare to deeply discuss their projects and demonstrate their ability to think critically and communicate effectively about design decisions. Anticipate questions about working within constraints and contributing to established systems.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is a mandatory requirement. Expect to demonstrate advanced proficiency in Figma for wireframing, prototyping, component creation, design system management, and collaborative design workflows.

• Content Management System (CMS): Experience with CMS platforms (e.g., Adobe Experience Manager, Sitecore, or similar enterprise-level CMS) for building and optimizing web pages is preferred.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools might be beneficial.

• Design System Tools: Understanding of how design systems are built and maintained (e.g., Storybook, Zeroheight, or similar).

Analytics & Reporting:

• Web Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or similar to understand user behavior and track performance metrics.

• User Testing Platforms: Experience with tools for usability testing and user feedback collection.

• Data Visualization Tools: Basic understanding of how to interpret data presented in dashboards.

CRM & Automation:

• CRM Systems: Awareness of how UX design supports CRM functionalities and customer data management (e.g., Salesforce).

• Marketing Automation Platforms: Understanding how UX integrates with digital marketing campaigns and user journeys managed by these platforms.

📝 Enhancement Note: Figma proficiency is non-negotiable. Candidates should highlight their experience with CMS platforms, as this is a key responsibility in the role. Familiarity with analytics tools is important for demonstrating a data-driven approach.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and serving the needs of EverBank's clients, ensuring their digital interactions are positive and efficient.

• Collaboration & Partnership: A strong emphasis on working effectively across teams (Product, Technology, Marketing, Compliance) to achieve shared goals.

• Excellence & Quality: A dedication to producing high-quality, polished, and effective design solutions that meet rigorous standards.

• Innovation & Continuous Improvement: A drive to explore new ideas, adopt best practices, and continuously refine processes and user experiences.

• Integrity & Accountability: Upholding ethical standards and taking ownership of design decisions and their impact, especially within a regulated industry.

Collaboration Style:

• Transparent Communication: Openly sharing design progress, challenges, and rationale with stakeholders.

• Constructive Feedback: Actively participating in design critiques and providing/receiving feedback in a professional and helpful manner.

• Integrated Workflows: Seamlessly integrating design activities into agile development cycles and cross-functional team meetings.

• Knowledge Sharing: Willingness to share expertise on UX methodologies, design systems, and industry best practices with colleagues.

📝 Enhancement Note: The emphasis on integrity and accountability is critical for a financial institution. Candidates should demonstrate an understanding of how these values translate into design practices, particularly concerning security and compliance.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Navigating the complex requirements of various stakeholders (users, business, technology, compliance) to create cohesive and effective designs.

• Design System Evolution: Ensuring the design system remains robust, scalable, and aligned with both current needs and future innovation within a large enterprise.

• Technical Constraints: Working within the limitations of existing technology stacks and CMS capabilities while pushing for optimal user experiences.

• Rapidly Evolving Landscape: Staying current with advancements in UX design, digital banking trends, and competitive offerings in the financial services market.

Learning & Development Opportunities:

• Advanced UX Certifications: Pursuing specialized certifications in areas like UX research, interaction design, or accessibility.

• Industry Conferences: Attending events like IA Summit, UXPA International, or industry-specific FinTech conferences to gain insights and network.

• Internal Workshops & Training: Participating in internal programs focused on leadership, project management, or new design technologies.

• Mentorship Programs: Engaging in mentorship relationships for career guidance and skill development, potentially mentoring junior designers.

📝 Enhancement Note: The challenges highlight the need for strong problem-solving and adaptability. The growth opportunities suggest a supportive environment for professional development within the UX field.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX challenge you faced where you had to balance user needs, business goals, and technical constraints. How did you approach it, and what was the outcome?" (Focus on your process, decision-making, and quantifiable results.)

• "How have you contributed to or utilized a design system in your previous roles? What were the key components, and how did you ensure adoption and consistency?" (Highlight your understanding of system architecture and maintenance.)

• "Imagine you need to design a new feature for our mobile banking app that allows users to set savings goals. Walk us through your initial thought process, from understanding the user need to proposing a solution." (Demonstrate your design thinking and rapid ideation skills.) Company & Culture Questions:

• "What do you know about EverBank and the financial services industry? What excites you about designing for this sector?" (Show research and genuine interest.)

• "How do you approach collaborating with product managers and engineers? Describe a time you had a disagreement and how you resolved it." (Assess your teamwork and communication skills.)

• "How do you stay updated on UX trends and best practices, especially within regulated industries?" (Gauge your commitment to continuous learning.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the "Why" (problem), "What" (your role/solution), and "How" (process/tools), and "So What" (impact/results).

• Focus on Figma & Design Systems: Be prepared to dive deep into your Figma workflows and any experience with design systems. Show examples of components, variants, and how you leveraged them.

• Quantify Everything Possible: Use data to support your claims about the success of your designs. If direct metrics aren't available, discuss how you would measure success.

• Practice Your Pitch: Rehearse your presentation to ensure clarity, conciseness, and confidence. Be ready to answer spontaneous questions about any aspect of your work.

📝 Enhancement Note: Candidates should prepare to articulate their design rationale clearly and concisely, with a strong emphasis on quantifiable results and their experience with Figma and design systems. Understanding the financial services context is key.

📌 Application Steps

To apply for this User Experience (UX) Designer Sr position:

• Submit your application through the provided link on the ADP portal.

• Customize Your Resume: Tailor your resume to highlight experience with Figma, design systems, CMS platforms, and digital customer experiences, especially within financial services or regulated industries. Use keywords from the job description.

• Prepare Your Portfolio: Ensure your portfolio is polished, easily navigable, and showcases 3-5 of your strongest, most relevant projects. Focus on demonstrating your end-to-end UX process, problem-solving skills, and impact. Be ready to discuss your Figma workflow and design system contributions in detail.

• Research EverBank: Familiarize yourself with EverBank's digital offerings, recent news, and its position in the financial services market. Understand their likely user base and any known UX challenges.

• Practice Your Presentation: Rehearse presenting your portfolio projects, focusing on clear storytelling, articulating your design decisions, and highlighting quantifiable outcomes. Be ready to answer technical questions about Figma and design systems.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.