User Experience (UX) Designer

📍 Job Overview

Job Title: User Experience (UX) Designer

Company: BRMi

Location: VA, MD, FL, TX, DC (Remote Eligible)

Job Type: OTHER

Category: User Experience (UX) / Product Design

Date Posted: May 12, 2026

Experience Level: 5-10 Years

Remote Status: Fully Remote Eligible

🚀 Role Summary

• Design and develop intuitive, user-centered interfaces for critical internal employee tools, focusing on modernizing legacy systems.

• Drive the end-to-end UX design process, from concept and wireframing to high-fidelity prototyping and development handoff.

• Collaborate closely with Product Management, Engineering (including Microsoft Dynamics specialists), and Business Analysts to translate complex requirements into actionable design solutions.

• Contribute to and leverage an enterprise design system to ensure consistency, accessibility, and scalability across all designed applications.

• Identify and address inefficiencies within existing workflows, proposing innovative design solutions that enhance employee productivity and member service experiences.

📝 Enhancement Note: While the title is "User Experience (UX) Designer," the responsibilities and desired qualifications strongly indicate a need for a candidate who can bridge UX research, UI design, and practical application within a specific enterprise technology context (Microsoft Dynamics). The focus on internal tools and employee workflows suggests a blend of user-centric design with a pragmatic understanding of business process optimization and system integration.

📈 Primary Responsibilities

• Conceptualize, design, and prototype modern, intuitive user interfaces for internal employee-facing applications, specifically targeting Member Service Representatives.

• Transform functionality from legacy systems into streamlined, user-friendly workflows and interfaces that improve operational efficiency.

• Produce high-fidelity UX/UI designs and detailed interaction specifications, ensuring readiness for seamless developer handoff.

• Actively contribute to and apply an established enterprise design system, ensuring adherence to standards for consistency, accessibility (WCAG), and scalability.

• Engage in cross-functional collaboration with Product Owners, Business Analysts, and Engineering teams, particularly those working with Microsoft Dynamics, to gather requirements and refine design solutions.

• Participate proactively in Agile ceremonies, including intake, refinement, and sprint planning, to ensure design deliverables are well-defined and development-ready.

• Analyze existing workflows to identify and articulate gaps, inefficiencies, and potential risks, proposing data-driven design improvements.

• Support usability testing sessions, gathering feedback from users and stakeholders to inform iterative design improvements and validation.

• Ensure all designs comply with relevant accessibility standards (e.g., WCAG) and overarching enterprise design guidelines.

• Perform additional duties as assigned to support project objectives and team goals.

📝 Enhancement Note: The emphasis on "internal tools" and "legacy system modernization" points towards a need for a designer who can not only create aesthetically pleasing interfaces but also deeply understand and improve complex business processes. Experience with employee-facing platforms and a focus on efficiency gains will be critical.

🎓 Skills & Qualifications

Education: No specific degree is listed, but a Bachelor's degree in Human-Computer Interaction, Graphic Design, Computer Science, or a related field is often preferred for UX/UI roles.

Experience: A minimum of 5 years of professional experience in User Experience (UX) design, User Interface (UI) design, or Product Design.

Required Skills:

• Demonstrated expertise in end-to-end UX design processes, evidenced by a strong portfolio showcasing complex or enterprise-level applications.

• Proficiency in creating high-fidelity designs and clear interaction specifications for development handoff.

• Proven experience working with and contributing to design systems (Figma is preferred).

• Established ability to collaborate effectively with engineering teams within Agile development methodologies.

Preferred Skills:

• Direct experience designing internal tools, employee-facing platforms, or operational software (e.g., call center, service desk, back-office applications).

• Hands-on experience with Microsoft Dynamics, particularly Dynamics 365 or similar enterprise CRM/ERP platforms.

• Experience in modernizing or replacing outdated legacy systems with contemporary solutions.

• Familiarity with accessibility standards, including Web Content Accessibility Guidelines (WCAG).

• Background in the financial services sector or other heavily regulated industries, understanding compliance nuances.

📝 Enhancement Note: The "Desired" qualifications are highly relevant and should be considered almost as important as the required ones, especially experience with Microsoft Dynamics and legacy system modernization, as these directly address the core challenges of this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing your end-to-end UX/UI design capabilities for complex or enterprise applications.

• Demonstrations of how you have translated user needs and business requirements into intuitive design solutions.

• Examples of high-fidelity mockups, interactive prototypes, and detailed user flows.

• Evidence of your contribution to or utilization of design systems, highlighting consistency and scalability.

Process Documentation:

• Showcase your ability to document design processes, including user research methodologies, wireframing, prototyping, and usability testing.

• Provide examples of how you have created clear interaction specifications for developer handoff.

• Illustrate your understanding of Agile workflows and how design integrates into sprint cycles.

• Demonstrate how you ensure designs meet accessibility (WCAG) and enterprise design standards.

📝 Enhancement Note: For this role, the portfolio should strongly emphasize the ability to design for complex internal systems and ideally include examples of legacy system modernization or employee-facing tool design. Clarity on how designs were handed off to developers and integrated into Agile sprints is crucial.

💵 Compensation & Benefits

Salary Range: $85,000 - $103,000 USD per year.

Benefits:

• Comprehensive Medical, Dental, and Vision Insurance.

• Employer-Paid Life Insurance.

• Employer-Paid Short-Term and Long-Term Disability Insurance.

• 401(k) retirement savings plan.

• Paid Time Off (PTO), including Vacation Leave, Sick Leave, and 11 Paid Holidays.

• Educational Assistance program.

Working Hours: Standard full-time hours, likely around 40 hours per week, with potential for flexibility given the remote work arrangement.

📝 Enhancement Note: The provided salary range is specific and competitive for a UX Designer role with 5-10 years of experience in the US. The benefits package is robust, offering comprehensive health coverage, income protection, retirement savings, and professional development support, which are attractive to experienced professionals. The salary estimate aligns with typical market rates for UX Designers in the US, considering the specified experience level and the listed states.

🎯 Team & Company Context

🏢 Company Culture

Industry: BRMi operates within the broader technology and professional services sector, likely focusing on IT consulting, software development, and digital transformation. The mention of financial services in the desired qualifications suggests potential project work or client base in that area.

Company Size: While not explicitly stated in the provided data, BRMi appears to be a mid-to-large-sized organization, indicated by the structured job posting, benefits package, and the need for established enterprise design systems and processes.

Founded: Founded in 2007, BRMi has over a decade of experience in delivering technology solutions and consulting services. This tenure suggests a stable company with established methodologies and client relationships.

Team Structure:

• The UX Designer will be part of a cross-functional team, likely reporting into a UX/Design lead or a Product Management function.

• This team will include Product Owners, Business Analysts, and Engineering teams, with direct collaboration with Microsoft Dynamics developers.

Methodology:

• The team operates within an Agile environment, necessitating iterative design processes and close collaboration with development cycles.

• Design work will be guided by an enterprise design system, emphasizing consistency, accessibility, and scalability.

• Emphasis will be placed on user-centered design principles, translating complex requirements into efficient and intuitive workflows.

• Collaboration tools such as Microsoft Teams and Microsoft 365 suite will be integral to daily operations.

Company Website: http://clearsoftinc.com/ (Note: The provided URL appears to be for Clearsoft Inc., which might be an acquisition or related entity. BRMi's own career site is careers-brmi.icims.com. A direct BRMi company website might be brmi.com or similar, which is not explicitly provided but is implied by the domain_derived field).

📝 Enhancement Note: The provided company URL (clearsoftinc.com) might be outdated or belong to a parent/related company. It's advisable for candidates to verify BRMi's primary corporate website for the most current information. The company's founding date and implied size suggest a mature organization with established processes, which is beneficial for a UX Designer seeking structure and support.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level UX Designer, requiring 5+ years of experience. It's an individual contributor role focused on design execution and collaboration, with opportunities to influence design direction within specific projects.

Reporting Structure: The UX Designer will likely report to a Design Manager, Director of Product, or a similar leadership role within the product development or IT organization. They will work closely with Product Owners and Project Managers.

Operations Impact: The UX Designer's impact is directly tied to improving the efficiency and effectiveness of internal employee tools. By creating more intuitive and streamlined interfaces, they will enhance employee productivity, reduce training overhead, minimize errors, and ultimately contribute to a better member service experience, which has a direct positive effect on business operations and potentially revenue.

Growth Opportunities:

• Skill Specialization: Deepen expertise in enterprise design systems, accessibility standards (WCAG), and specific platforms like Microsoft Dynamics.

• Leadership Potential: Transition into a Senior UX Designer role, lead design initiatives on larger projects, or mentor junior designers.

• Cross-functional Expertise: Develop a stronger understanding of product management, business analysis, and Agile development processes.

• Industry Exposure: Gain experience in financial services or other regulated industries, broadening market knowledge and applicability.

📝 Enhancement Note: The growth path for a UX Designer in this type of role often involves moving towards lead design positions, specializing in complex enterprise systems, or potentially shifting into product management or UX research leadership. The exposure to Microsoft Dynamics and internal tools offers a niche specialization valuable in many organizations.

🌐 Work Environment

Office Type: The role is advertised as fully remote, allowing candidates in Texas, Virginia, Maryland, Florida, and the District of Columbia to work from home.

Office Location(s): While remote, the company has a presence or targets individuals in VA, MD, FL, TX, and DC. This suggests potential for occasional team meetings or company events in these regions, though the role itself is 100% remote.

Workspace Context:

• A remote work environment requiring self-discipline, strong communication skills, and the ability to work autonomously.

• Access to collaboration tools (Microsoft Teams, Microsoft 365) and design software (Figma) will be essential.

• The role necessitates close virtual collaboration with geographically dispersed team members, including product managers, business analysts, and engineers.

• Opportunities exist to connect with other UX/UI professionals within BRMi through virtual channels or potential in-person gatherings.

Work Schedule: A standard full-time work schedule (approximately 40 hours per week) is expected. While remote, maintaining core working hours and availability for team collaboration during business hours is important. Flexibility may be offered based on team needs and project deadlines.

📝 Enhancement Note: The fully remote aspect is a significant draw. Candidates should be comfortable with asynchronous communication and proactive engagement in a virtual setting. The specified remote locations indicate potential tax and HR considerations for the employer, so candidates should confirm their eligibility within these states.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, interest, and cultural fit.

• Portfolio Review & Technical Interview: A deep dive into your portfolio, focusing on specific projects, your design process, problem-solving skills, and experience with relevant tools (especially Figma) and methodologies (Agile, Design Systems). Expect questions about your contributions to legacy system modernization or internal tool design.

• Team/Stakeholder Interviews: Meetings with Product Owners, Business Analysts, Engineering Leads (potentially Microsoft Dynamics developers), and potentially other designers to assess collaboration style, technical understanding, and alignment with team dynamics.

• Final Interview: Typically with a hiring manager or senior leader to discuss overall fit, career aspirations, and confirm alignment with company values and strategic goals.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest, most relevant projects. Focus on those demonstrating end-to-end UX/UI design for complex applications, internal tools, or legacy system replacements.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the solutions you designed, and the outcomes/impact (quantify if possible).

• Highlight Process: Detail your use of user research, wireframing, prototyping, usability testing, and how you contributed to or leveraged a design system.

• Showcase Collaboration: Explain how you worked with engineers, product managers, and stakeholders.

• Design System Emphasis: If you have experience with design systems, make this a prominent feature.

• Development Handoff Clarity: Explain how you prepared and communicated design specifications to developers.

Challenge Preparation:

• Be prepared for a design challenge or case study, either pre-interview or during a session. This might involve analyzing a sample workflow, proposing improvements, or designing a specific feature.

• Practice articulating your thought process clearly and concisely, especially under time constraints.

• Focus on demonstrating your understanding of user-centered design, efficiency, and how to translate business needs into effective solutions.

• Be ready to discuss your familiarity with accessibility standards (WCAG) and how you incorporate them.

📝 Enhancement Note: The interview process will heavily scrutinize your portfolio and your ability to articulate your design decisions and process. Given the focus on internal tools and Microsoft Dynamics, demonstrating practical problem-solving for business efficiency will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and design system management. Proficiency is a requirement.

• Microsoft Dynamics (Dynamics 365): Experience with this platform is highly desired, as it's the target environment for the modernized tools. Understanding its capabilities and constraints will be a significant advantage.

• Agile Delivery Tools: Familiarity with tools like Azure DevOps or Jira is expected for participation in Agile workflows.

Analytics & Reporting:

CRM & Automation:

• Understanding of CRM concepts is implied due to the potential work with Microsoft Dynamics. Automation in the context of user workflows and system integrations might also be relevant.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. Experience with Microsoft Dynamics is a strong differentiator and should be highlighted if present. Familiarity with Agile project management tools is standard for this type of collaborative role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong focus on understanding and serving the needs of internal users (Member Service Representatives) to optimize their workflows and job satisfaction.

• Efficiency & Optimization: A drive to identify and eliminate inefficiencies in processes and systems, leading to improved productivity and cost savings.

• Collaboration: A cooperative approach to working with cross-functional teams (Product, Engineering, Business Analysis) to achieve shared goals.

• Innovation: A willingness to explore new design approaches and technologies to modernize existing systems and workflows.

• Quality & Standards: Commitment to delivering high-quality, accessible, and scalable designs that align with enterprise standards and best practices.

Collaboration Style:

• Cross-functional Integration: The role demands active participation in a highly collaborative, integrated team environment where designers, product managers, business analysts, and engineers work closely together.

• Feedback-Driven: An open culture of providing and receiving constructive feedback on designs and processes to foster continuous improvement.

• Agile Cadence: Working within the rhythms of Agile sprints, with regular check-ins, planning sessions, and reviews.

• Proactive Communication: Emphasis on clear, timely communication, especially in a remote setting, to ensure alignment and address issues promptly.

📝 Enhancement Note: The company values likely combine a strong emphasis on user experience with pragmatic business goals, particularly around operational efficiency and modernization. Candidates who can demonstrate a collaborative spirit and a proactive approach to problem-solving will fit well.

⚡ Challenges & Growth Opportunities

Challenges:

• Legacy System Modernization: Effectively translating the functionality and user flows of an outdated, potentially complex legacy system into a modern, user-friendly interface can be challenging.

• Balancing User Needs with Technical Constraints: Ensuring that designs are both highly usable for employees and technically feasible within the constraints of platforms like Microsoft Dynamics requires careful negotiation and creative problem-solving.

• Remote Collaboration: Maintaining strong communication, alignment, and a cohesive team dynamic in a fully remote environment requires deliberate effort and excellent communication skills.

• Enterprise Design System Adoption: Ensuring consistency and adherence to a broad enterprise design system while adapting it for specific internal tool needs can be a delicate balance.

Learning & Development Opportunities:

• Deep Dive into Enterprise Platforms: Gain extensive experience with Microsoft Dynamics and its ecosystem, a highly sought-after skill in enterprise environments.

• Specialized UX for Internal Tools: Develop expertise in designing for employee productivity and operational efficiency, a niche but critical area of UX.

• Design System Contribution: Opportunity to contribute to and refine an enterprise-level design system, enhancing your portfolio and strategic design thinking.

• Agile & Cross-Functional Mastery: Further hone skills in Agile methodologies and cross-functional collaboration within a structured corporate setting.

📝 Enhancement Note: The challenges presented are common in digital transformation projects involving legacy systems. Successfully navigating these will provide significant learning opportunities and build valuable expertise for future roles in operations, product design, or IT modernization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to modernize a legacy system. What were the biggest challenges, and how did your design decisions address them?" (Focus on process, user impact, and technical considerations).

• "How do you ensure your designs are accessible and compliant with standards like WCAG, especially when working with platforms that may have limitations?" (Highlight your methodology and problem-solving).

Company & Culture Questions:

• "What interests you about designing internal tools versus external-facing products?" (Connect to efficiency, employee experience, and business impact).

• "How do you approach integrating with an existing enterprise design system, and what are your thoughts on its importance?" (Show understanding of consistency, scalability, and brand).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear structure: Problem/Opportunity -> Your Role & Process -> Solution/Designs -> Outcome/Impact.

• Quantify Impact: Whenever possible, present metrics related to efficiency gains, error reduction, user satisfaction improvements, or adoption rates.

• Show, Don't Just Tell: Use visuals (mockups, prototypes, user flows) effectively. Explain why you made certain design decisions.

• Highlight Collaboration: Be ready to discuss how you incorporated feedback, resolved disagreements, and worked with developers and stakeholders.

• Demonstrate Figma Proficiency: Be prepared to navigate your Figma files or walkthrough specific design elements and prototyping features.

📝 Enhancement Note: Prepare specific examples that directly address the requirements: legacy system modernization, internal tools, design systems, Agile collaboration, and ideally, Microsoft Dynamics. Quantifiable results will significantly strengthen your candidacy.

📌 Application Steps

To apply for this User Experience (UX) Designer position:

• Submit your application through the provided career portal link: https://careers-brmi.icims.com/jobs/4265/user-experience-%28ux%29-designer/job

• Tailor Your Resume: Highlight keywords from the job description, such as "UX Design," "UI Design," "Figma," "Design Systems," "Agile," "Microsoft Dynamics," and "legacy system modernization." Quantify achievements where possible.

• Curate Your Portfolio: Ensure your portfolio clearly showcases 3-5 relevant projects demonstrating end-to-end UX/UI design for complex applications, internal tools, or system modernization efforts. Be ready to present and discuss these in detail.

• Prepare for the Interview: Research BRMi's culture and recent projects. Practice articulating your design process, problem-solving skills, and collaboration experience, particularly in relation to the responsibilities outlined.

• Highlight Remote Work Readiness: Emphasize your ability to work effectively in a fully remote environment, including strong communication, self-management, and collaboration skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.