User Experience (UX) Analyst (Remote)

📍 Job Overview

Job Title: User Experience (UX) Analyst

Company: Govcio LLC

Location: United States (Remote)

Job Type: Full-Time

Category: User Experience / Product Operations

Date Posted: 2026-05-08T13:38:00

Experience Level: 5-10 Years

Remote Status: Remote Solely

🚀 Role Summary

• This role is critical in enhancing the user experience of VA digital health products, with a focus on telehealth and virtual care, by executing user-centered design and validation activities.

• You will collaborate closely with Product Managers, UI Designers, Subject Matter Experts (SMEs), and the UX Lead to ensure usability, adoption, and workflow alignment for both Veterans and clinical users.

• The position demands hands-on execution of user-centered validation across the product lifecycle, including usability sessions, User Acceptance Testing (UAT), and iterative design improvements.

📈 Primary Responsibilities

• Support UX execution for an assigned product portfolio, partnering with Product Managers, UI Designers, SMEs, and stakeholders to drive user-centric product development.

• Develop task-based UAT scenarios and success criteria that are precisely aligned with user workflows and specific release objectives to ensure thorough product validation.

• Facilitate UAT sessions, managing all aspects from preparation and observation to synthesizing findings and formulating actionable recommendations for product improvement.

• Conduct or support lightweight user touchpoints, including usability sessions, feedback reviews, and validation activities, to gather critical user insights throughout the product lifecycle.

• Translate user insights and UX guidance into concrete product-specific flows, interactions, and strategic recommendations that enhance the end-user experience.

• Partner closely with UI Designers to ensure that all designs are aligned with user needs, established workflows, and recognized usability best practices.

• Support iterative product improvements by leveraging user feedback, UAT findings, Human-Centered Design (HCD) input, and stakeholder feedback.

• Drive UX and usability improvements specifically for telehealth and virtual care workflows, ensuring these are informed by operational context and direct end-user feedback.

• Proactively identify and escalate usability risks, critical insights, and potential opportunities to Product Managers and the UX Lead for timely intervention.

• Participate actively in accessibility and usability forums to contribute to continuous product improvement initiatives and best practice adoption.

• Contribute to product recommendations that demonstrably improve user adoption, workflow fit, and overall experience quality for digital health products.

📝 Enhancement Note: This role is deeply embedded within the product development lifecycle, requiring a proactive approach to user validation and a strong ability to translate feedback into tangible design and workflow improvements. The emphasis on VA digital health products, particularly telehealth, suggests a need for understanding complex user groups (Veterans and clinicians) and specific regulatory or operational constraints.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Design, Computer Science) or equivalent practical experience.

Experience: 5+ years of overall relevant experience, with a specific focus of 3-6 years in UX, usability, product design, or a closely related field.

Required Skills:

• Proven experience supporting usability evaluations, task-based testing, or other user-centered product validation methodologies.

• Demonstrated experience collaborating effectively with cross-functional teams including product managers, designers, and developers to achieve product goals.

• Solid understanding of user-centered design (UCD) principles and workflow-based design thinking, with the ability to apply them in practice.

• Strong written, analytical, facilitation, and interpersonal communication skills, essential for gathering insights and conveying recommendations.

• Ability to develop and execute UAT scenarios and success criteria aligned with product objectives and user workflows.

Preferred Skills:

• Prior experience supporting healthcare, telehealth, or government digital products, ideally within the VA ecosystem.

• Experience specifically supporting User Acceptance Testing (UAT) planning or facilitation.

• Familiarity with creating and interpreting wireframes, prototypes, or other interaction design artifacts.

• Knowledge of accessibility principles (e.g., WCAG) and inclusive design practices.

• Experience working within Agile product development teams, understanding sprint cycles and iterative development.

• Familiarity with clinical workflows and healthcare operational processes.

• Direct experience supporting the Department of Veterans Affairs (VA) or a strong understanding of VA systems and operations.

• Specific experience with VA Telehealth operations, workflows, and associated tools (including various virtual care platforms) is highly desired.

📝 Enhancement Note: The "commensurate experience" clause in the input suggests that extensive years of relevant UX/Usability experience can substitute for a formal bachelor's degree, highlighting a focus on practical skills and demonstrated expertise. The "Ability to obtain and maintain a Suitability/Public Trust clearance" is a critical requirement for this role due to its work within a government-adjacent organization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase case studies demonstrating your involvement in user-centered validation activities, such as usability testing, UAT, or user feedback sessions.

• Highlight examples of how you translated user insights and UX guidance into specific product flows, interactions, or design recommendations.

• Include documentation of your process for developing UAT scenarios and success criteria, emphasizing alignment with user workflows.

• Present evidence of collaboration with product managers and designers, illustrating how you contributed to iterative design improvements based on feedback.

Process Documentation:

• Provide examples of how you have documented user feedback, usability findings, and UAT outcomes, including synthesis and recommendation generation.

• Illustrate your process for creating task-based UAT scenarios and defining success criteria, ensuring they are measurable and relevant to operational goals.

• Showcase your approach to collaborating with UI designers and developers, outlining how you ensure designs meet user needs and usability standards.

• Detail your methods for supporting iterative improvements, demonstrating how user insights are integrated into the product development cycle.

📝 Enhancement Note: While not explicitly stated, a strong portfolio showcasing practical application of UX principles in a product development context, particularly with government or healthcare products, will be highly beneficial. The emphasis on UAT and usability testing means highlighting projects where these directly led to product enhancements is key.

💵 Compensation & Benefits

Salary Range: USD $100,000.00 - USD $110,000.00 / Year

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company match (e.g., 401(k)).

• Paid time off (PTO), including vacation, sick leave, and holidays.

• Opportunities for professional development, training, and certifications.

• Potential for performance-based bonuses or incentives.

• Employee Assistance Program (EAP) for mental health and well-being support.

• Flexible work arrangements and remote work support.

Working Hours: Standard full-time commitment, typically 40 hours per week, with potential for some flexibility depending on project needs and team synchronization.

📝 Enhancement Note: The provided salary range is specific and competitive for a remote UX Analyst role with this level of experience in the US market. The benefits listed are typical for a full-time position in the tech/government contracting sector, and it's advisable for candidates to inquire about specific details regarding health plan coverage, retirement plan vesting schedules, and PTO accrual rates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Government Contracting / Information Technology / Healthcare Technology. Govcio LLC provides IT solutions and services to government agencies, with a significant focus on digital health transformation for the Department of Veterans Affairs (VA). This context implies a mission-driven environment with a focus on delivering impactful solutions to public service.

Company Size: Govcio LLC is a mid-to-large-sized organization, likely employing several hundred to over a thousand employees, offering stability and a structured corporate environment while still allowing for individual impact.

Founded: Govcio was founded in 2015. This relatively recent founding suggests a dynamic, growth-oriented company that is likely innovative and adaptable, potentially with less entrenched bureaucracy than older firms.

Team Structure:

• The UX Analyst will likely be part of a dedicated UX or Product Design team, which may also include UI Designers, UX Researchers, and a UX Lead.

• This team will operate within a broader product development or program management structure, collaborating closely with Product Managers, engineers, and Subject Matter Experts (SMEs) for specific VA digital health products.

Methodology:

• The team likely adheres to a Human-Centered Design (HCD) approach, integrating user feedback and validation throughout the product lifecycle.

• Agile methodologies (e.g., Scrum) are probably employed for product development, requiring iterative work, sprint planning, and cross-functional team collaboration.

• Data analysis and user insights from UAT and usability sessions will be key drivers for product recommendations and iterative improvements.

Company Website: https://careers.govcio.com

📝 Enhancement Note: Govcio's focus on the VA suggests a culture that values public service, innovation in government IT, and a commitment to improving the lives of veterans. Candidates should be prepared for a structured environment that prioritizes compliance and impactful results.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an experienced individual contributor, likely falling into the mid-to-senior level within the UX/Product Operations domain. It requires a solid foundation in UX principles and practical application, with a focus on execution and validation rather than strategic leadership at this stage.

Reporting Structure: The UX Analyst will report to a UX Lead or a Product/Program Manager. This structure allows for mentorship and guidance from experienced leaders while providing direct involvement in product development teams. Collaboration will be extensive with Product Managers, UI Designers, SMEs, and development teams.

Operations Impact: The UX Analyst's work directly impacts the usability, adoption, and effectiveness of critical VA digital health products. By ensuring these products are user-friendly and align with clinical workflows, the role contributes significantly to improving healthcare delivery for veterans and enhancing the efficiency of clinical operations. This impact is measurable through user satisfaction, adoption rates, and workflow efficiency improvements.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in telehealth UX, VA systems, or specific areas of user research and validation.

• Advancement: Potential to move into a Senior UX Analyst role, UX Lead, or specialize in UX Research or Product Management.

• Skill Development: Exposure to a wide range of digital health products, government contracting nuances, and Agile development processes.

• Leadership: Potential to mentor junior analysts or lead specific UX initiatives within projects.

📝 Enhancement Note: For candidates interested in a career within government IT solutions, this role offers a strong platform. The emphasis on VA digital health provides specialized experience that is highly valued in this sector. Growth potential is tied to demonstrating impact and expanding expertise within Govcio's service offerings.

🌐 Work Environment

Office Type: This is a fully remote position, allowing employees to work from their home office within the United States.

Office Location(s): While the role is remote, the company has a presence across the US, with a headquarters likely in the Washington D.C. metropolitan area, given its government contracting focus. Specific operational hubs might exist, but the role itself does not require physical presence at any office.

Workspace Context:

• Remote Collaboration: Expect a highly collaborative virtual environment, relying on digital tools for communication, project management, and design collaboration.

• Technology Stack: Access to standard office productivity software, collaboration platforms (e.g., Slack, Microsoft Teams), project management tools (e.g., Jira, Asana), and UX design/prototyping tools.

• Team Interaction: Regular virtual meetings, stand-ups, design reviews, and UAT sessions with team members and stakeholders across different time zones.

Work Schedule: The standard work schedule is 40 hours per week. While remote, maintaining consistent availability during core business hours (likely aligned with Eastern Time Zone for VA engagement) is expected to facilitate collaboration. Some flexibility may be possible, but responsiveness to project needs and team communication is paramount.

📝 Enhancement Note: As a fully remote role, candidates must possess strong self-discipline, time management skills, and be comfortable with extensive virtual communication. The ability to create a productive home office environment is essential.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A discussion with the hiring manager (likely the UX Lead or a Program Manager) to delve deeper into your UX experience, understanding of UCD principles, and specific project examples. Be prepared to discuss your experience with UAT and telehealth.

• Technical/Team Interview: This may involve a portfolio review where you present case studies demonstrating your UX analysis, UAT facilitation, and ability to translate user insights into actionable recommendations. You might also be asked to work through a hypothetical UX problem or discuss your approach to specific challenges.

• Final Interview: Potentially a final interview with senior leadership or key stakeholders to confirm alignment and suitability for the role and company culture.

Portfolio Review Tips:

• Focus on Impact: Showcase projects where your UX analysis and validation efforts led to measurable improvements in usability, adoption, or workflow efficiency. Quantify results whenever possible.

• Highlight UAT & Telehealth: Prioritize examples demonstrating your experience with UAT planning/facilitation and any work related to healthcare, telehealth, or government digital products.

• Process Clarity: Clearly articulate your process for conducting user validation, synthesizing findings, and translating insights into design recommendations. Use diagrams or flowcharts to illustrate complex processes.

• Tell a Story: Structure your case studies with a clear problem, your approach, the challenges faced, your specific contributions, and the outcomes. Explain why you made certain decisions.

• Tailor to the Role: Emphasize skills and experiences directly relevant to the job description, such as collaboration with PMs/designers, understanding of clinical workflows, and UCD principles.

Challenge Preparation:

• UAT Scenario Design: Be prepared to discuss how you would design UAT scenarios for a telehealth feature, considering different user types (Veteran, clinician) and potential failure points.

• Usability Problem-Solving: Think about common usability issues in digital health applications and how you would identify, analyze, and recommend solutions for them.

• Collaboration Scenarios: Prepare to discuss how you would handle disagreements with Product Managers or designers regarding UX recommendations or findings from user validation.

• VA Context: Research common challenges and user needs within the VA healthcare system to demonstrate an understanding of the operational context.

📝 Enhancement Note: The emphasis on UAT, telehealth, and VA products means candidates should be ready to discuss specific experiences in these areas. A portfolio that clearly demonstrates problem-solving through user validation is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping Tools: Figma, Sketch, Adobe XD, Axure RP (familiarity with at least one is expected).

• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Google Workspace.

• Project Management & Ticketing: Jira, Confluence, Asana, Trello.

• User Research & Testing Platforms: UserTesting.com, Lookback, Maze (familiarity with conducting remote usability sessions).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (understanding how to interpret user behavior data).

• Product Analytics: Mixpanel, Amplitude (for tracking user interactions within applications).

• Data Visualization: Tableau, Power BI (for presenting findings and metrics).

CRM & Automation:

• While not a direct CRM role, understanding how user feedback impacts product adoption and potentially influences customer success or sales enablement processes is beneficial. Experience with systems that track user engagement and feedback loops is valuable.

• Integration Tool: Understanding how different tools within a tech stack communicate to provide a seamless user experience and data flow.

📝 Enhancement Note: The role requires proficiency in standard UX design and collaboration tools. Experience with platforms specifically used for remote user testing and UAT facilitation will be advantageous. Familiarity with analytics tools is important for understanding user behavior and measuring the impact of UX improvements.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the end-user (Veterans and clinicians) in all design and validation decisions.

• Data-Driven Improvement: Reliance on user feedback, UAT results, and usage data to inform product enhancements and strategic decisions.

• Collaboration & Partnership: A strong emphasis on working effectively with cross-functional teams, valuing diverse perspectives to achieve common goals.

• Mission Alignment: A dedication to supporting the mission of the VA by delivering high-quality, impactful digital health solutions.

• Continuous Learning & Adaptability: Embracing new methodologies, technologies, and feedback to continuously improve processes and product outcomes.

Collaboration Style:

• Cross-Functional Integration: Active participation in agile teams, working closely with Product Managers, UI Designers, developers, and SMEs to ensure cohesive product development.

• Constructive Feedback: An environment where feedback is openly shared and received, fostering a culture of continuous improvement and shared ownership.

• Knowledge Sharing: Encouraging the sharing of insights from user validation activities, best practices, and lessons learned across the team and with stakeholders.

📝 Enhancement Note: Govcio's mission-driven approach, particularly concerning the VA, suggests a culture that values integrity, impact, and teamwork. Candidates who can demonstrate a passion for public service and a collaborative spirit will likely thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Stakeholder Environments: Balancing the needs and feedback from various stakeholders, including clinical staff, IT, and VA leadership.

• Translating Diverse User Needs: Synthesizing feedback from distinct user groups (Veterans with varied technical proficiencies and clinical staff with specific workflow demands) into cohesive design solutions.

• Iterative Development in Government Settings: Adapting to the pace and processes inherent in government contracting, which may involve longer feedback loops or specific compliance requirements.

• Measuring UX Impact: Developing clear metrics and demonstrating the tangible ROI of UX improvements in a government health product context.

Learning & Development Opportunities:

• Specialized UX for Healthcare: Gaining in-depth experience in the unique challenges and opportunities of UX design within the healthcare and telehealth domain.

• Government Contracting Expertise: Understanding the nuances of working with government agencies, including compliance, security, and procurement processes.

• Advanced UX Methodologies: Opportunities to learn and apply advanced usability testing, HCD frameworks, and accessibility standards.

• Mentorship: Learning from experienced UX Leads and Product Managers within Govcio, potentially leading to career advancement within the organization.

📝 Enhancement Note: This role offers the chance to tackle complex user experience challenges within a critical sector. The growth opportunities are significant for individuals looking to build a career in government IT and digital health solutions.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for planning and executing a User Acceptance Test (UAT) for a new feature in a telehealth application. What are your key considerations for ensuring comprehensive coverage?"

• "How do you translate user feedback and usability findings into actionable recommendations for UI designers and product managers? Can you provide an example?"

Company & Culture Questions:

• "What interests you about Govcio's mission, particularly our work with the Department of Veterans Affairs?"

• "How do you see your skills in UX analysis and user validation contributing to the success of VA digital health products like telehealth platforms?"

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a brief overview of the company/product, clearly state the problem you aimed to solve, detail your specific role and UX process, present key findings and recommendations, and conclude with the measurable outcomes or impact.

• Highlight UAT & Telehealth: Dedicate specific slides or sections to projects involving UAT or telehealth. Showcase your process for scenario development, test facilitation, and how insights informed the final product.

• Data Visualization: Use charts, graphs, and screenshots effectively to illustrate user flows, pain points, and the impact of your design recommendations. Quantify results whenever possible (e.g., "reduced task completion time by X%," "increased user satisfaction scores by Y points").

• Interactive Elements: Be prepared to walk through wireframes, prototypes, or user journey maps. Show, don't just tell, how you approach problem-solving.

📝 Enhancement Note: Candidates should prepare specific examples that directly address the responsibilities and preferred qualifications, especially concerning UAT, telehealth, and collaboration within product teams. Demonstrating an understanding of the VA's mission and user base will be a significant advantage.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Govcio careers portal at https://careers.govcio.com/careers-home/jobs/8098.

• Tailor your resume: Highlight keywords and responsibilities from the job description, such as "User Experience (UX) Analyst," "Usability Testing," "User Acceptance Testing (UAT)," "User-Centered Design," "Telehealth," and any experience with government or VA products. Quantify achievements where possible.

• Prepare your portfolio: Curate 2-3 strong case studies that demonstrate your UX analysis, UAT facilitation, and ability to translate user insights into actionable product improvements. Prioritize examples related to healthcare or government digital products if available.

• Research Govcio and the VA: Understand the company's mission, its role in supporting the VA, and the importance of digital health initiatives. Familiarize yourself with the VA's telehealth services and user base.

• Practice your interview responses: Prepare to discuss your experience with UAT, usability testing, collaboration with product teams, and your approach to user-centered design, using specific examples from your past work.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.