Graphic Designer

📍 Job Overview

Job Title: Graphic Designer

Company: Snap! Mobile, Inc.

Location: Austin, TX

Job Type: Full-Time

Category: eCommerce Operations / Graphic Design

Date Posted: June 01, 2026

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on translating client branding into personalized eCommerce websites and digital/print assets, ensuring a high-quality customer experience from launch to fulfillment.

• Key responsibilities include managing workload across multiple applications like Zendesk, Jira, and Netsuite, and collaborating cross-departmentally to maintain brand consistency and drive customer engagement.

• The Graphic Designer will contribute to seasonal initiatives by creating engaging designs that enhance customer interaction and support overall eCommerce objectives.

• This position requires strong organizational and time-management skills to meet production quotas in a fast-paced, hybrid work environment.

📝 Enhancement Note: While the title is "Graphic Designer," the description heavily emphasizes its integration within an "eCommerce team" led by an "eCommerce Operations Manager." This suggests the role is less about pure creative design and more about production-focused design execution within an operational framework, specifically for e-commerce platforms and print collateral related to order fulfillment. The mention of "converting client branding into personalized eCommerce websites" and "fulfill eCommerce orders" solidifies this operational aspect.

📈 Primary Responsibilities

• Convert client-provided assets and branding guidelines into web-ready and print-ready graphics for personalized eCommerce websites and physical production.

• Collaborate with the eCommerce Operations Manager and team to apply design experience towards optimization strategies for website user experience and conversion rates.

• Manage and execute department strategy by organizing and prioritizing multiple design projects simultaneously, ensuring timely delivery within defined production quotas.

• Fulfill eCommerce orders by creating personalized assets according to product specifications, and actively troubleshoot any production errors to ensure client satisfaction.

• Maintain a consistent and positive user experience across all personalized eCommerce websites by adhering to brand standards and design best practices.

• Efficiently manage workload and fulfillment queues using project management applications such as Zendesk, Jira, and Netsuite.

• Design compelling visuals for seasonal marketing initiatives and promotional campaigns to drive customer engagement and support sales objectives.

• Work cross-departmentally with Marketing, Customer Service, and Engineering teams to ensure design alignment with broader company objectives and product roadmap.

📝 Enhancement Note: The responsibilities highlight a blend of creative execution and operational execution. The emphasis on "converting client branding," "fulfilling eCommerce orders," and managing "fulfillment queues" indicates that this role is deeply embedded in the operational workflow of delivering e-commerce solutions, rather than purely conceptual design.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 2 years of professional graphic design experience is desired, with a focus on digital and print production for e-commerce or similar client-facing platforms.

Required Skills:

• Proficiency in graphic design software, specifically Adobe Creative Suite, with a strong emphasis on Adobe Photoshop and Adobe Illustrator.

• Solid understanding of print media, type systems, and the technical differences between raster and vector files.

• Excellent organizational and time-management skills, with a proven ability to manage multiple projects simultaneously and meet strict deadlines.

• Strong written and verbal communication skills for effective cross-departmental collaboration and client asset management.

Preferred Skills:

• Familiarity with project management and ticketing platforms such as Zendesk, Jira, or Netsuite for managing workflow and communication.

• Experience with e-commerce platforms and an understanding of user experience (UX) principles within a digital retail context.

• Knowledge of branding guidelines and the ability to consistently apply them across various digital and print mediums.

📝 Enhancement Note: The requirement for 2+ years in Adobe Creative Suite, coupled with a focus on production, print media, and project management tools, suggests a mid-level role where efficiency and adherence to specifications are as crucial as creative output. The "hybrid" nature and mention of "part-time capacity with flexibility" in one instance, contrasting with "Full-Time" in another, needs clarification but generally points towards a structured, albeit flexible, work arrangement. The role appears to be more production-oriented than purely conceptual.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct projects demonstrating the conversion of client branding into personalized eCommerce websites or related digital assets.

• Include examples of print-ready assets (e.g., flyers, banners, spirit wear designs) that align with brand specifications and production requirements.

• Present case studies that highlight your process for managing multiple projects, including how you balanced deadlines, client feedback, and production constraints.

Process Documentation:

• Provide examples of how you have documented design specifications or workflows for asset creation and production, particularly for e-commerce.

• Showcase your approach to problem-solving and troubleshooting design or production issues, with specific examples from past projects.

• Illustrate your methods for organizing and managing digital assets and project files efficiently, especially when working with large volumes of client data.

📝 Enhancement Note: Given the operational focus of this role, a portfolio that emphasizes process, efficiency, and successful production outcomes will be more impactful than one showcasing purely conceptual or artistic endeavors. Demonstrating how the candidate manages workflow, adheres to specs, and delivers within operational constraints is key.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Medical, Dental, Vision Insurance: Comprehensive healthcare coverage options.

• 401K with 4% Match: Retirement savings plan with a generous company match, supporting long-term financial planning.

• Accrued Paid Time Off (PTO): Full-time employees earn 15 days of PTO per year, providing opportunities for rest and personal time.

Working Hours:

• This is a Full-Time position, typically expected to be 40 hours per week. While the role is hybrid, specific in-office days and hours may vary, offering some flexibility in how the work schedule is structured to meet production demands and team collaboration needs.

📝 Enhancement Note: The salary is explicitly stated as $25/HR for a Full-Time role, which translates to an annual figure. This is a clear compensation structure. The benefits package is standard for a full-time position in the US tech/startup sector. The working hours are defined as full-time, with the hybrid nature implying a structured schedule that may not be fully remote but allows for some flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (specifically EdTech/Fundraising Software)

Company Size: Snap! Mobile, Inc. is likely a mid-sized company, indicated by its multiple brands (Snap! Raise, Snap! Insights, Snap! Store, FanX, Snap! Manage, Snap! Spend) and significant fundraising volume ($1B+ raised). This size often fosters a dynamic environment with opportunities for impact, while still maintaining a degree of structure.

Founded: 2014. This suggests a company with established operational processes but likely still in a growth phase, embracing innovation and adaptation.

Team Structure:

• The Graphic Designer will be part of the eCommerce team, reporting to the eCommerce Operations Manager.

• This team is responsible for maintaining a consistent, high-quality customer experience across all aspects of personalized eCommerce websites, from initial setup to order fulfillment.

Methodology:

• The team operates with a focus on production efficiency and customer experience optimization within the e-commerce domain.

• Design work is directly tied to client fulfillment and website development, emphasizing practical application and adherence to specifications.

• Data-driven insights from tools like Snap! Insights and operational platforms like Zendesk and Jira are likely used to inform design and process improvements.

Company Website: https://www.snapraise.com/

📝 Enhancement Note: The company's multiple brands and significant fundraising success point towards a robust operational infrastructure. The Graphic Designer's role within the eCommerce Operations team underscores a culture that values practical application of design skills to drive business outcomes and customer satisfaction in a structured, process-oriented environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Graphic Designer with a strong operational focus. It requires practical application of design skills within an e-commerce production framework, rather than purely strategic or conceptual design leadership. The emphasis is on execution, efficiency, and delivering consistent user experiences.

Reporting Structure: The Graphic Designer reports directly to the eCommerce Operations Manager. This structure suggests a clear line of command for project assignment, performance evaluation, and operational guidance.

Operations Impact: The Graphic Designer's work directly impacts client satisfaction through the creation of personalized, high-quality eCommerce websites and assets. Their efficiency in production and ability to maintain brand consistency contributes to the overall operational effectiveness of the eCommerce team and the company's reputation for reliable service delivery.

Growth Opportunities:

• Specialization in eCommerce Design: Opportunity to deepen expertise in e-commerce design workflows, user experience optimization for online stores, and production-level asset creation.

• Process Improvement Contribution: Potential to contribute to the refinement of design and fulfillment processes, leveraging experience with project management tools and operational feedback.

• Cross-Functional Skill Development: Exposure to marketing, customer service, and engineering workflows can broaden understanding of the broader business operations and potential for future roles in related areas.

• Leadership in Design Production: With proven performance, there may be opportunities to take on more complex projects, mentor junior designers (if applicable), or become a subject matter expert in specific design production areas.

📝 Enhancement Note: Growth in this role is likely tied to mastering the operational aspects of e-commerce design production. Advancements would probably involve increased project complexity, process ownership, or leading specific production initiatives rather than managing a creative team.

🌐 Work Environment

Office Type: Hybrid work environment. This means employees are expected to work from the office in Austin, TX, for a portion of their work week, with the remainder being remote. This structure aims to balance the benefits of in-person collaboration and team cohesion with the flexibility of remote work.

Office Location(s): The primary office location is Austin, TX. Specific details about the office itself (e.g., size, amenities) are not provided, but it serves as the central hub for hybrid employees.

Workspace Context:

• The workspace is designed to foster collaboration, especially for hybrid teams. Expect opportunities for in-person meetings, brainstorming sessions, and team-building activities with colleagues in the Austin office.

• Access to necessary design software and potentially company-specific production tools will be provided. The role requires comfort with digital tools for both design and project management.

• Interactions will involve the immediate eCommerce team, the eCommerce Operations Manager, and cross-functional teams, emphasizing a communicative and collaborative culture.

Work Schedule: A full-time schedule (approx. 40 hours/week) is expected. The hybrid nature implies a structured schedule that includes both in-office and remote workdays, offering flexibility within defined operational needs. The emphasis on meeting quotas and deadlines suggests a results-oriented work environment.

📝 Enhancement Note: The hybrid nature is a key aspect of the work environment. Candidates should be prepared for a structured schedule that balances remote flexibility with in-office collaboration requirements in Austin.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with HR or a hiring manager to review qualifications and cultural fit.

• Technical/Skills Interview: This stage will likely involve a deep dive into your graphic design skills, particularly proficiency with Adobe Photoshop and Illustrator, understanding of print vs. vector, and experience with e-commerce asset creation.

Be prepared to discuss your process for converting client branding.

• Portfolio Review: A dedicated session where you will present your portfolio. Focus on showcasing projects that demonstrate:

  • Your ability to translate client branding into functional e-commerce websites and assets.
  • Your process for managing multiple projects and deadlines.
  • Your understanding of print media and technical file requirements.
  • Any experience with project management tools like Zendesk or Jira.

• Cross-Functional Interview: You may meet with members of other departments (e.g., Marketing, Customer Service) to assess collaboration skills and understanding of the broader e-commerce operations.

• Final Interview: Typically with the hiring manager or a senior leader to discuss overall fit, career aspirations, and confirm details.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that directly align with the responsibilities outlined: e-commerce website design, print-ready asset creation, and operational efficiency.

• Tell the Story: For each project, explain the client's objective, your role, the challenges you faced, your design process, the tools you used, and the final outcome. Quantify results where possible (e.g., "improved user engagement," "met tight production deadline").

• Highlight Operational Aspects: Emphasize projects where you managed multiple assets, adhered to strict brand guidelines, or worked within production constraints. Showcase your understanding of raster vs. vector, print specs, and web-ready formats.

• Demonstrate Tool Proficiency: If possible, briefly show how you've used tools like Zendesk or Jira in a design context, or be prepared to discuss your experience managing workflows through such platforms.

• Be Prepared for Technical Questions: Anticipate questions about your software proficiency, design principles, and file management best practices.

Challenge Preparation:

• You might be given a small design task or a case study related to converting client assets into an e-commerce format.

• Focus on demonstrating your problem-solving approach, efficiency, and adherence to guidelines.

• Practice articulating your thought process clearly and concisely, as if explaining it to the eCommerce Operations Manager.

📝 Enhancement Note: The portfolio review is critical. Candidates must tailor their presentation to highlight operational efficiency, production capabilities, and experience within an e-commerce context, not just aesthetic design talent.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Suite: Essential proficiency with Adobe Photoshop and Adobe Illustrator for creating and editing digital and print assets.

• Project Management Software: Familiarity with platforms such as Zendesk and Jira is preferred for managing workflow, tracking tasks, and communication within the operations team.

• E-commerce Platforms: While not explicitly listed, experience with or understanding of common e-commerce website structures and asset requirements is highly beneficial.

Analytics & Reporting:

CRM & Automation:

• Netsuite is mentioned as an application to manage workload, suggesting potential integration or data management aspects related to order fulfillment and client accounts.

📝 Enhancement Note: The explicit mention of Adobe Creative Suite, Zendesk, Jira, and Netsuite indicates the core technology stack. Candidates should be prepared to discuss their proficiency and experience with these tools, especially in the context of production workflows and task management.

👥 Team Culture & Values

Operations Values:

• Quality & Consistency: A strong emphasis on delivering high-quality work that maintains brand consistency across all client projects and internal initiatives.

• Efficiency & Productivity: A drive to meet quotas and deadlines through effective time management, organization, and streamlined processes.

• Collaboration & Communication: Valuing teamwork and clear communication across departments to ensure seamless project execution and a positive user experience.

• Adaptability & Learning: Embracing a fast-paced, high-growth environment that requires flexibility, a willingness to re-prioritize, and continuous learning.

• Customer Focus: Dedication to ensuring a positive and consistent customer experience through well-executed design and reliable fulfillment.

Collaboration Style:

• The team operates with a cross-functional approach, requiring designers to work closely with operations managers, marketing, customer service, and engineering.

• Expect a communicative environment where feedback is exchanged, and project statuses are regularly updated, likely managed through platforms like Zendesk or Jira.

• The hybrid model necessitates proactive communication and a willingness to engage both in-person and remotely.

📝 Enhancement Note: The company culture appears to blend the dynamism of a growing tech company with the structured execution required for an operations-focused role. Team members are expected to be both creative and highly organized, with a strong sense of responsibility towards project delivery and client satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creative Output with Production Demands: The primary challenge will be to produce high-quality, brand-consistent designs efficiently within tight deadlines and high-volume workflows.

• Managing Multiple Client Projects: Simultaneously handling diverse client branding and requirements across various projects requires exceptional organizational and prioritization skills.

• Adapting to Evolving Priorities: In a fast-paced environment, objectives can change rapidly, requiring flexibility and the ability to quickly re-prioritize tasks without compromising quality.

• Ensuring Consistent User Experience: Maintaining a uniform and positive user experience across numerous personalized e-commerce sites demands meticulous attention to detail and adherence to established standards.

Learning & Development Opportunities:

• E-commerce Design Specialization: Deepen expertise in UI/UX principles specifically for e-commerce, conversion rate optimization (CRO) through design, and digital asset production for online retail.

• Operational Workflow Mastery: Gain extensive experience with production-focused project management tools (Zendesk, Jira, Netsuite) and learn best practices for efficient workflow management.

• Cross-Functional Insights: Develop a broader understanding of how design integrates with marketing campaigns, customer service operations, and engineering development cycles.

• Growth into Senior Production Roles: With demonstrated success in managing complex projects and optimizing design processes, potential exists to move into lead designer or production specialist roles within the e-commerce team.

📝 Enhancement Note: The challenges are very much tied to the operational nature of the role. Growth opportunities are focused on deepening expertise within this operational framework rather than moving into purely strategic or managerial creative roles.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for converting a client's existing branding into a functional and visually appealing e-commerce website design." (Focus on steps, asset creation, and adherence to specs.)

• "How do you prioritize and manage multiple design projects with competing deadlines, especially when working in a hybrid environment?" (Highlight organizational skills, use of tools like Jira/Zendesk, and communication strategies.)

Company & Culture Questions:

• "What interests you about Snap! Mobile and our suite of products (Snap! Raise, Snap! Store, etc.)?" (Research the company's mission, brands, and impact.)

• "How do you ensure brand consistency when working on diverse client projects?" (Discuss your approach to brand guidelines and quality control.)

Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of your experience and then walk through 2-3 key projects that best represent your ability to meet the role's requirements.

• Focus on Process: For each project, clearly articulate the client's need, your design process, the tools used, the challenges overcome, and the final outcome. Quantify results if possible.

• Highlight Operational Relevance: Emphasize projects where you managed production workflows, met deadlines, handled multiple assets, or applied technical knowledge (raster/vector, print specs).

• Tool Integration: Be ready to discuss how you've used project management tools (Zendesk, Jira) or other systems to manage your design workload.

• Conciseness: Keep your presentation focused and within the allotted time, allowing for questions and discussion.

📝 Enhancement Note: Interview preparation should heavily emphasize the operational and production aspects of graphic design, rather than purely creative conceptualization. Demonstrating an understanding of e-commerce workflows and project management tools will be key.

📌 Application Steps

To apply for this operations-focused Graphic Designer position:

• Submit your application through the Greenhouse portal to be considered.

• Portfolio Customization: Curate your design portfolio to prominently feature projects demonstrating e-commerce website asset creation, brand guideline adherence for multiple clients, and any print production work. Prioritize examples that showcase efficiency and problem-solving within production constraints.

• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "Adobe Photoshop," "Adobe Illustrator," "eCommerce," "print media," "raster/vector," "Zendesk," "Jira," "time management," and "cross-departmental collaboration." Quantify achievements where possible (e.g., "Managed design production for X e-commerce sites per week").

• Interview Preparation: Practice articulating your design process, project management strategies, and how you handle operational challenges. Prepare specific examples for behavioral questions related to time management, collaboration, and problem-solving in a fast-paced environment.

• Company Research: Familiarize yourself with Snap! Mobile's various brands (Snap! Raise, Snap! Store, FanX, etc.) and their mission. Understand how the Graphic Designer role contributes to the overall customer experience and operational success of their e-commerce platforms.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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