User Experience Researcher ( UX )

📍 Job Overview

Job Title: User Experience Researcher (UX)

Company: Clarivate

Location: Barcelona, Catalonia, Spain

Job Type: Full time

Category: User Experience Research / Product Development Operations

Date Posted: May 12, 2026

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered design by conducting comprehensive user research to uncover needs, pain points, and behaviors within the Life Science & Healthcare product ecosystem.

• Leverage qualitative and quantitative research methodologies, including advanced AI tools, to generate actionable insights that inform product strategy and development roadmaps.

• Collaborate closely with cross-functional teams, including Product Management, UX Design, and Engineering, to translate research findings into tangible product enhancements and user-centric solutions.

• Develop and maintain key UX artifacts such as personas and journey maps, ensuring a consistent understanding of user needs across the organization.

• Advocate for the user throughout the product lifecycle, championing a data-driven approach to decision-making and product innovation.

📝 Enhancement Note: This role sits within Clarivate's Life Science & Healthcare division, indicating a focus on specialized user groups and potentially complex technical workflows. The emphasis on AI tools suggests a forward-thinking approach to research, requiring candidates to be adept at integrating emerging technologies into their practice.

📈 Primary Responsibilities

• Conduct end-to-end user research studies across user journeys and key scenarios to identify user needs, pain points, and opportunities, including AI-driven insights.

• Plan, execute, and analyze qualitative and quantitative research, encompassing usability testing, surveys, in-depth interviews, and ethnographic research to gather comprehensive user data.

• Develop and maintain essential UX research artifacts, including detailed personas, comprehensive journey maps, and insightful research reports to communicate user understanding.

• Synthesize complex research findings into clear, actionable recommendations for UX designers, product managers, and engineering teams to guide product improvements.

• Perform usability testing sessions and solicit user feedback to iteratively refine designs and enhance the overall user experience and product effectiveness.

• Foster strong cross-functional collaboration with UX designers, product managers, and engineers, ensuring seamless integration of research findings into the design and development lifecycle.

• Establish and manage a centralized repository for research findings and insights, ensuring easy accessibility and continuous utilization by all relevant teams.

• Act as a user advocate within the organization, consistently bringing a research-informed perspective to product strategy and decision-making processes.

• Continuously develop and refine UX research methodologies and best practices, contributing to the overall enhancement of the team's research capabilities and impact.

• Effectively communicate research findings and insights through compelling presentations, detailed reports, and interactive workshops to diverse stakeholder groups.

📝 Enhancement Note: The responsibility to "Maintain and manage a repository of research findings and insights" implies a need for strong organizational skills and an understanding of knowledge management best practices within a product development context. This is crucial for scaling research impact across a global organization.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 2 years of dedicated experience in conducting user research within a UX or product development environment.

Required Skills:

• Strong understanding and practical application of both qualitative and quantitative research methodologies.

• Proficiency in conducting various research methods, including user interviews, usability testing (moderated and unmoderated), and survey design and deployment.

• Ability to critically analyze and interpret research data to extract meaningful, actionable insights that drive product decisions.

• Familiarity with core UX design principles and a clear understanding of how research findings directly inform and improve design solutions.

• Experience utilizing research platforms and tools such as Maze, Qualtrics, or similar for data collection and analysis.

• Excellent communication and storytelling skills, with the ability to clearly articulate complex research findings and translate them into compelling, actionable recommendations for diverse audiences.

Preferred Skills:

• Experience in the Life Sciences, bioinformatics, pharmacology, or healthcare technology sectors is highly advantageous.

• Previous experience in mentoring or guiding junior researchers or UX designers, demonstrating leadership potential.

• Familiarity with ethnographic research methods and their application in understanding user behavior in context.

📝 Enhancement Note: The explicit mention of "AI tools and techniques to enhance UX research" is a critical differentiator. Candidates should be prepared to discuss specific examples of how they've used AI for insight generation, synthesis, or scaling research efforts, demonstrating a modern approach to UX research.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a portfolio showcasing end-to-end user research projects, highlighting your process from research planning to insight delivery.

• Include case studies that clearly articulate the problem statement, research objectives, methodologies employed, and the impact of your research on product decisions and user experience improvements.

• Showcase your ability to generate actionable insights and translate them into concrete design recommendations or product strategy inputs.

Process Documentation:

• Illustrate your systematic approach to planning and executing user research studies, including participant recruitment, methodology selection, and data collection strategies.

• Provide examples of how you document and synthesize research findings, including the creation of personas, journey maps, and detailed research reports.

• Demonstrate how you effectively communicate research outcomes to diverse stakeholders, utilizing presentations, workshops, and written reports to drive understanding and action.

📝 Enhancement Note: For a role emphasizing AI and complex domains like Life Sciences/Healthcare, portfolios should ideally include examples of how research insights were integrated into product roadmaps and how those integrations led to measurable improvements, even if indirectly. This showcases strategic thinking beyond just delivering findings.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Active volunteering community: 16 hours of paid volunteering time annually, fostering corporate social responsibility.

• Comprehensive Health Insurance: Private Health Insurance, Life Insurance, and Disability Insurance provide robust personal security.

• Tax-Free Benefits: Includes a Ticket Restaurant scheme for meal expenses, kindergarten cards for childcare support, and transport cards for commuting.

• Professional Development: Free Language classes (Catalan, Spanish, and English) to support integration and skill enhancement.

• Global & Diverse Workforce: Opportunity to work with a dynamic employee base representing over 20 nationalities, promoting cultural exchange.

• Generous Paid Time Off: 30 working days of vacation plus public holidays, ensuring work-life balance.

Working Hours:

• This is a permanent full-time position, typically 40 hours per week.

• A reduced schedule of 35 hours per week is observed during July and August.

• The role is hybrid, requiring 2-3 days of attendance at the Barcelona office per week.

📝 Enhancement Note: The salary estimate is based on data from reputable compensation platforms for UX Researchers in Spain, adjusted for the specific experience level and the addition of specialized skills like AI integration. Benefits like tax-free schemes and language classes are particularly attractive in the Spanish market.

🎯 Team & Company Context

🏢 Company Culture

Industry:

Company Size:

Founded:

Team Structure:

• You will join a Global User Experience Team composed of 17 colleagues, including UX Researchers and UX Designers, and will report to the Director, User Experience Design for Life Sciences and Healthcare, who is based in London, UK.

• The team is described as "young and dynamic," fostering an environment of collaboration, innovation, and continuous learning, suggesting an agile and forward-thinking operational approach within the larger corporate structure.

Methodology:

• The role emphasizes "end-to-end user research" and the "integration of research findings into the design and development process," pointing to a user-centered design methodology embedded within product development lifecycles.

• The explicit mention of "AI-driven opportunities" and "AI tools" suggests a commitment to leveraging advanced technologies for insight generation and user understanding, indicating a proactive approach to adopting new operational techniques.

• The focus on "actionable recommendations" and "advocating for the user" highlights a practical, results-oriented approach to research, ensuring that findings directly contribute to business objectives and product success.

Company Website: https://clarivate.com/

📝 Enhancement Note: The reporting structure to a London-based Director while being physically located in Barcelona suggests a need for strong remote collaboration skills and cultural adaptability. The team's "young and dynamic" description, coupled with the "modern culture environment" within a large business, indicates a blend of innovation and corporate stability.

📈 Career & Growth Analysis

Operations Career Level:

Reporting Structure:

Operations Impact:

Growth Opportunities:

• Specialization: Deepen expertise within the Life Sciences and Healthcare domains, becoming a subject matter expert in user needs for these complex fields.

• Mentorship & Leadership: With experience, the opportunity to mentor junior researchers or UX designers, as suggested in the preferred qualifications, can lead to team lead or senior researcher roles.

• Methodological Advancement: Lead the adoption and refinement of new research methodologies, particularly in leveraging AI for UX research, potentially moving into a research lead or principal researcher position.

• Cross-Functional Mobility: Develop a strong understanding of product management and design, potentially leading to roles in product strategy or UX leadership.

📝 Enhancement Note: The emphasis on AI tools and the specific industry focus (Life Sciences/Healthcare) presents a unique growth path. Candidates who excel here could become key figures in driving AI-informed UX strategy for Clarivate, potentially leading to advanced roles in research operations or product innovation management.

🌐 Work Environment

Office Type:

Office Location(s):

Workspace Context:

• The Barcelona office is likely equipped with modern amenities to support a hybrid work model, including collaborative meeting spaces, quiet work zones, and necessary technology for seamless integration with remote team members.

• Access to relevant operations tools and technology, including research platforms, collaboration software, and potentially specialized Life Science/Healthcare data platforms, will be available to support the UX Researcher's work.

Work Schedule:

• The standard work week is 40 hours, with a reduced schedule of 35 hours during July and August, reflecting a Mediterranean work culture that balances productivity with summer seasonality. This schedule provides a structured yet flexible framework for managing research projects and collaborating with global teams across different time zones.

📝 Enhancement Note: The hybrid nature of the role, combined with a physically attractive office location in Barcelona, suggests a focus on work-life balance and employee well-being, aligning with modern workplace expectations for skilled professionals.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial call to assess basic qualifications, experience, and cultural fit. Be prepared to briefly articulate your UX research experience, highlighting your work with qualitative and quantitative methods, and any experience with AI tools.

• Technical Interview/Portfolio Review: This stage will involve a deep dive into your portfolio. Expect to present 1-2 detailed case studies showcasing your end-to-end research process, from problem definition to actionable insights and impact. Be ready to discuss your methodology, decision-making rationale, and how you've leveraged data and user feedback. Specific questions about your experience with AI in research will be key.

• Hiring Manager Interview: Focuses on your strategic thinking, collaboration skills, and understanding of the Life Science/Healthcare domain. You may be asked to discuss how you would approach a specific research challenge relevant to Clarivate's products.

• Team/Cross-functional Interview: You might meet with UX Designers, Product Managers, or Engineers to assess your collaboration style, communication effectiveness, and ability to integrate research into the broader product development workflow.

• Final Interview: A discussion with senior leadership (potentially the Director) to confirm fit and discuss career aspirations.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best demonstrate your core skills, especially your ability to conduct end-to-end research, utilize diverse methodologies, and integrate AI where applicable. Prioritize projects with clear impact.

• Structure Your Narratives: For each case study, clearly articulate the business problem, your role and responsibilities, the research questions, the methodologies used (and why), key findings, actionable recommendations, and the outcomes or impact. Use visuals effectively.

• Highlight AI Integration: Be prepared to specifically showcase how you’ve used AI tools or techniques in your research process (e.g., for participant screening, data analysis, insight synthesis, or identifying trends). Quantify the benefits if possible.

• Demonstrate Domain Relevance: If you have experience in Life Sciences, Healthcare, or similar complex, data-intensive fields, highlight this. If not, emphasize your ability to quickly learn and adapt to new domains.

• Showcase Collaboration: Illustrate how your research influenced cross-functional teams and contributed to product decisions.

Challenge Preparation:

• Be prepared for a potential take-home assignment or a live case study focusing on a hypothetical research problem relevant to Clarivate's products.

• Focus on demonstrating your research planning process, stakeholder communication, and ability to derive actionable insights under time constraints.

• Practice articulating your thought process clearly and concisely.

📝 Enhancement Note: Given the emphasis on AI, candidates should prepare to discuss specific AI tools and techniques they've employed in UX research. This could include AI for sentiment analysis, thematic coding, predictive modeling of user behavior, or even generative AI for survey design or persona drafting.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Maze, Qualtrics (explicitly mentioned), UserTesting.com, Lookback, or similar for usability testing, surveys, and unmoderated research.

• Data Analysis & Synthesis Tools: Excel, SPSS, R, Python (for quantitative analysis), Dovetail, EnjoyHQ, or similar qualitative data analysis software (QDAS). AI-powered tools for insight generation and synthesis are highly relevant.

• Collaboration & Prototyping Tools: Figma, Sketch, Adobe XD (for understanding design outputs and providing feedback), Miro, Mural (for virtual whiteboarding and collaborative ideation).

• Project Management: Jira, Confluence (standard for software development teams), Asana, Trello.

Analytics & Reporting:

• Familiarity with product analytics tools like Google Analytics, Mixpanel, Amplitude, or Pendo to understand user behavior in live products and complement generative research.

CRM & Automation:

• While not a direct CRM role, understanding how user data flows from CRM systems (e.g., Salesforce) into product development and how research findings can inform CRM strategies is beneficial.

• Familiarity with workflow automation concepts is helpful for understanding how research insights can drive process improvements within the product lifecycle.

📝 Enhancement Note: The explicit mention of "AI tools and techniques to enhance UX research" means candidates should be ready to discuss their experience with specific AI applications in research, such as AI-assisted coding of qualitative data, sentiment analysis, or using AI for persona generation.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental commitment to understanding and advocating for the user in all product decisions, ensuring that research directly translates into improved user experiences.

• Data-Driven Decision Making: Valuing empirical evidence derived from research to guide strategy, design, and development, moving beyond assumptions to informed choices.

• Collaboration & Transparency: Working closely with product, design, and engineering teams, sharing insights openly and fostering a collaborative environment where diverse perspectives are valued.

• Innovation & Continuous Learning: Embracing new methodologies, technologies (especially AI), and approaches to research to stay at the forefront of UX practice and deliver cutting-edge insights.

• Domain Expertise: A commitment to developing a deep understanding of the Life Science and Healthcare industries to provide contextually relevant and impactful research.

Collaboration Style:

• The team emphasizes a "young and dynamic" and "collaborative" environment. This suggests an open communication style, a willingness to share work-in-progress, and a culture where feedback is actively sought and given constructively.

• Expect close collaboration with UX Designers on study design and synthesizing findings, with Product Managers on defining research objectives and prioritizing product roadmaps, and with Engineers on understanding technical constraints and feasibility of design recommendations.

• The global nature of the team implies a reliance on digital collaboration tools and an ability to work effectively across different time zones and cultural contexts.

📝 Enhancement Note: The "modern culture environment" within a large business suggests a balance between structured processes and a more agile, innovative approach to problem-solving and team interaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Domain: Navigating the intricate workflows, terminology, and regulatory landscape of the Life Science and Healthcare industries requires continuous learning and a high degree of diligence.

• Integrating AI: Effectively and ethically integrating AI tools into the research process requires ongoing learning, experimentation, and critical evaluation of AI-generated insights.

• Global Collaboration: Working with a globally distributed team across different time zones and cultures requires strong communication, asynchronous work strategies, and cultural sensitivity.

• Translating Insights to Impact: Ensuring that research findings are not just delivered but are understood, adopted, and lead to measurable improvements in product adoption and user satisfaction can be a persistent challenge.

Learning & Development Opportunities:

• Domain Specialization: Opportunities to deepen knowledge in Life Sciences and Healthcare through internal resources, industry events, and hands-on project work.

• AI in Research: Access to training, workshops, and pilot programs focused on leveraging AI for UX research, positioning you as an expert in this emerging field.

• Cross-Functional Skills: Developing a deeper understanding of product management and agile development methodologies through collaboration and potential internal training.

• Methodological Advancement: Opportunities to explore and implement advanced research techniques and contribute to the team's overall research toolkit.

📝 Enhancement Note: The challenge of "Translating Insights to Impact" is a critical area for growth. Candidates should focus on how they track the outcomes of their research and demonstrate ROI, which is a key differentiator for operations and product-focused roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used AI tools to enhance your UX research process. What were the benefits and any limitations?"

• "How would you approach researching user needs for a new feature in a complex Life Science software? Walk us through your process."

• "Imagine a key stakeholder disagrees with your research findings. How would you handle that situation and advocate for the user?"

Company & Culture Questions:

• "What do you know about Clarivate and our focus on Life Sciences and Healthcare?"

• "How do you see yourself contributing to a global, hybrid team environment?"

• "Describe your ideal work environment and how you thrive in a collaborative culture."

Portfolio Presentation Strategy:

• Start with the 'Why': Clearly articulate the business problem or user need that drove your research for each case study.

• Detail Your Process: Walk through your methodology step-by-step, explaining your choices and any challenges you overcame. Be specific about the tools used, including AI.

• Showcase Insights & Recommendations: Clearly present your key findings and the specific, actionable recommendations you made. Use visuals to support your points.

• Demonstrate Impact: If possible, quantify the impact of your research. Did it lead to improved conversion rates, increased user satisfaction, reduced support tickets, or a change in product strategy?

• Prepare for Q&A: Anticipate questions about your decision-making, alternative approaches, and how you would handle similar challenges in the future.

📝 Enhancement Note: For this role, be prepared to discuss the ethical considerations of using AI in UX research, data privacy, and how to ensure AI-generated insights are validated by human judgment and qualitative context.

📌 Application Steps

To apply for this User Experience Researcher position:

• Submit your application through the Clarivate careers portal (https://careers.clarivate.com/job/JREQ135616/User-Experience-Researcher-UX).

• Tailor your Resume: Highlight experience with qualitative and quantitative user research methodologies, specific research tools (Maze, Qualtrics), and any proficiency or experience with AI tools in a research context. Quantify achievements where possible.

• Prepare Your Portfolio: Curate 2-3 strong case studies that showcase your end-to-end research process, focusing on projects that demonstrate impact and your ability to translate insights into actionable recommendations. Ensure AI integration is clearly presented.

• Research Clarivate: Understand their mission, their Life Science & Healthcare division, and recent product developments to demonstrate genuine interest and contextual understanding.

• Practice Your Narrative: Be ready to articulate your experience, motivations, and how your skills align with the role's requirements, especially regarding AI and domain knowledge, during initial screening calls and subsequent interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.