UI Field Tax Agent I

📍 Job Overview

Job Title: UI Field Tax Agent I

Company: Georgia Department of Revenue

Location: Atlanta, Georgia, United States

Job Type: Full time

Category: Revenue Operations / Tax Administration

Date Posted: 2026-08-26

Experience Level: Entry-Level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is crucial for maintaining tax compliance and ensuring the accurate collection of unemployment insurance (UI) taxes within the state of Georgia.

• It involves direct engagement with employers to educate them on their tax obligations and to resolve delinquent tax issues, directly impacting state revenue streams.

• The position requires meticulous investigation and data verification to determine both employer liability and claimant eligibility for unemployment benefits.

• This role offers a foundational understanding of state tax law enforcement and the operational intricacies of a large government revenue agency.

📝 Enhancement Note: While the title is "UI Field Tax Agent I," the core responsibilities and preferred qualifications align closely with roles in Revenue Operations and Tax Administration, specifically focusing on compliance, collections, and employer relations. The "I" designation suggests an entry-level to junior position, suitable for candidates with foundational knowledge or limited direct experience in these specific areas.

📈 Primary Responsibilities

• Delinquent Tax Collection: Plan and execute cost-effective strategies to collect overdue unemployment insurance taxes and outstanding tax reports from employers.

• Child Labor Investigations: Conduct thorough investigations related to child labor laws, ensuring compliance with state regulations and protecting minors.

• Wage and Employment Verification: Investigate, research, and verify wage and employment data to accurately determine unemployment benefit eligibility for claimants and establish employer liability under the Georgia Employment Security Law.

• Employer Outreach and Education: Proactively contact employing units and potential employers to gather necessary information for liability determination and to educate them on tax reporting requirements, worker classification laws, and compliance with unemployment security law.

• Information Gathering and Analysis: Collect and analyze pertinent information from employers and other sources to support accurate tax assessments and liability determinations.

• Case Management: Maintain organized records of investigations, contacts, and resolutions for delinquent accounts and compliance issues.

• Reporting and Documentation: Prepare detailed reports on investigation findings, collection efforts, and employer interactions to support agency records and decision-making.

📝 Enhancement Note: The responsibilities clearly indicate a blend of enforcement, investigative, and educational duties. The emphasis on "cost-effective methods" and "determining liability" points to an operations-focused approach to tax collection and compliance management within a government setting. The inclusion of "Child Labor investigations" adds a unique regulatory enforcement dimension beyond typical tax roles.

🎓 Skills & Qualifications

Education:

• Bachelor's degree from an accredited college or university in Business Administration, Accounting, Law, or a closely related field.

• OR Three (3) years of professional job-related experience in a relevant field. Experience:

• Experience encompassing regulatory responsibility, including the interpretation and enforcement of regulatory statutes.

• Experience with collections processes and methodologies.

• Demonstrated knowledge of UI Tax Liability principles and applications. Required Skills:

• Tax Collection: Proficiency in methods and strategies for collecting delinquent taxes.

• Auditing & Investigation: Ability to conduct thorough investigations and audits to verify information and determine compliance.

• Regulatory Compliance: Strong understanding of and ability to interpret and enforce legal statutes and regulations.

• Data Verification: Skill in researching and verifying wage and employment information accurately.

• Employer Education & Communication: Ability to clearly explain complex tax requirements and regulations to employers.

• Microsoft Word: Competency in using Word for documentation and report generation.

• Microsoft Excel: Proficiency in using Excel for data tracking, analysis, and basic reporting.

• Research Skills: Ability to gather and analyze information from various sources.

• Analytical Skills: Capacity to assess situations, determine liability, and make informed decisions based on findings.

Preferred Skills:

• Prior experience in unemployment insurance tax administration.

• Familiarity with Georgia Employment Security Law.

• Experience in dispute resolution or negotiation with businesses.

• Knowledge of worker classification laws.

📝 Enhancement Note: The requirements highlight a need for both foundational business/legal knowledge and practical experience in collections and regulatory enforcement. The explicit mention of Microsoft Word and Excel indicates basic operational tool proficiency is expected for data management and reporting, common in operations roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Present 2-3 detailed case studies showcasing experience in tax collection, regulatory enforcement, or complex investigations. Each case study should outline the challenge, the methodology used, the actions taken, and the quantifiable results achieved (e.g., amount of tax collected, compliance improvements).

• Process Documentation: Examples of documented processes related to investigation, collection, or employer education that demonstrate clarity, efficiency, and adherence to regulatory guidelines.

• Data Analysis Examples: Visualizations or summaries of data analysis performed to determine liability or identify compliance trends, showcasing analytical capabilities.

• Compliance Frameworks: A brief description of how you approach understanding and applying complex regulatory frameworks in your work.

Process Documentation:

• Workflow Design: Demonstrate an understanding of designing efficient workflows for tasks such as delinquent account follow-up, claim investigation, or employer onboarding.

• Implementation: Provide examples of how processes were implemented or improved to enhance efficiency or compliance.

• Measurement & Analysis: Showcase how you would measure the effectiveness of collection efforts or educational initiatives, including key performance indicators (KPIs) relevant to tax administration.

📝 Enhancement Note: For an entry-level role, a formal "portfolio" might not be strictly required, but candidates are expected to articulate their experience and capabilities through their resume and during interviews. The ability to discuss past processes, problem-solving approaches, and demonstrated results in the context of collections, investigations, and regulatory compliance will be critical. Emphasizing the thinking process behind problem-solving and data interpretation will be key.

💵 Compensation & Benefits

Salary Range:

• The stated salary for this position is $48,800.00 per year. This aligns with entry-level to junior positions in state government tax administration roles within the Atlanta metropolitan area, considering the specified experience level and responsibilities. Benefits:

• Retirement and Savings Plans: State-sponsored retirement plan, offering long-term financial security.

• Health Insurance: Multiple health insurance plan options, providing comprehensive medical coverage.

• Flexible / Voluntary Benefits:

  • Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.
  • Dental insurance.
  • Vision insurance.
  • Life insurance.
  • Disability insurance (short-term and long-term).
  • Long-term care insurance.
  • Legal insurance services.

• Paid Time Off:

  • 13 Paid Holidays per year.
  • Annual Leave (Vacation) accrual.
  • Sick Leave accrual.
  • Other leave options, including Parental Leave.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Employee Discounts: Access to discounts on various products and services.

• Employee Purchasing Program: Opportunities for purchasing goods through state programs.

Working Hours:

• This is a full-time position, typically involving 40 hours per week. The shift is designated as "Day (United States of America)," indicating standard business hours.

📝 Enhancement Note: The salary of $48,800.00 per year is a fixed point. Research for similar entry-level tax agent/auditor roles in government in the Atlanta area (Fulton County) suggests this is competitive for the experience level. The extensive list of benefits is typical for state government employment and represents significant value beyond the base salary.

🎯 Team & Company Context

🏢 Company Culture

Industry: Government & Public Sector (specifically, State Tax Administration)

Company Size: Large enterprise (State of Georgia government employs tens of thousands of individuals across various agencies). The Department of Labor itself is a substantial agency.

Founded: The Georgia Department of Labor traces its roots back to the early 20th century, with a long history of serving the state's workforce and employers.

Team Structure:

• Operations Focus: The "Tax Administration Units" are operational divisions responsible for the practical application of tax laws.

• Field Operations: The "UI Field Tax Agent I" role is part of the field operations, meaning direct interaction with employers and businesses across specific geographic areas (Atlanta, Albany, Savannah).

• Cross-Functional Collaboration: Agents will likely collaborate with internal legal counsel, other tax specialists, unemployment claims processors, and potentially other state agencies to resolve complex cases and ensure comprehensive compliance.

• Reporting: The role reports to a supervisor within the Tax Administration Unit, likely a Tax Administrator or similar management position.

Methodology:

• Data-Driven Compliance: The department relies on data to identify non-compliance, verify information, and track collection efforts. Agents are expected to use data to inform their investigations and decisions.

• Process Adherence: Given the government context, adherence to established procedures, legal statutes, and departmental policies is paramount.

• Employer Engagement: A key operational methodology involves educating and guiding employers to foster voluntary compliance, which is often more efficient than purely enforcement-driven approaches.

Company Website: https://dol.georgia.gov/

📝 Enhancement Note: The culture is likely to be process-oriented, with a strong emphasis on public service, legal compliance, and adherence to established protocols. For operations professionals, understanding the mission-driven aspect of government work and the importance of accurate record-keeping and reporting is key. The "transformation" mentioned in the job description suggests an evolving environment, potentially open to efficiency improvements.

📈 Career & Growth Analysis

Operations Career Level: This position is classified as an "I" (likely meaning Level 1 or entry-level) within the "Auditor Examiner" job code series (FIP030). It represents an initial step into tax administration and enforcement roles within the state government.

Reporting Structure: The UI Field Tax Agent I reports to a supervisor within the Tax Administration Unit, who oversees a team of agents. This structure provides direct oversight and guidance, crucial for developing foundational skills.

Operations Impact: This role directly impacts state revenue by ensuring employers meet their unemployment insurance tax obligations. Effective collection and enforcement contribute to the solvency of the unemployment insurance fund, which is critical for supporting Georgia's workforce during economic downturns. Accurate investigations also ensure that benefits are disbursed appropriately.

Growth Opportunities:

• Specialization: Potential to specialize in specific areas of tax law, investigation techniques, or employer relations.

• Advancement: Progression to higher levels within the "Auditor Examiner" series (e.g., UI Field Tax Agent II, Senior Agent), involving increased responsibility, more complex cases, and potentially supervisory duties.

• Skill Development: Opportunities to deepen knowledge in tax law, auditing, investigation, and communication through on-the-job training, internal workshops, and potential external certifications relevant to public administration or tax compliance.

• Transfer Opportunities: Potential to move into other tax or administrative roles within the Georgia Department of Revenue or other state agencies, leveraging acquired skills.

📝 Enhancement Note: For operations professionals, this role offers a clear, structured career path within public service. Growth is typically based on tenure, performance, and demonstrated expertise in specific areas of tax law and enforcement. The progression from "I" to higher levels indicates a defined track for skill and responsibility development.

🌐 Work Environment

Office Type: This role is primarily field-based, requiring significant travel to employer locations. However, it is supported by office locations in Atlanta, Albany, and Savannah for administrative tasks, training, and team meetings. The job description lists the primary location as "440 GDOL Central Complex Bldg 1.1" in Atlanta, suggesting this as a home base or administrative hub.

Office Location(s):

• Atlanta, Georgia (Primary location indicated: 440 GDOL Central Complex Bldg 1.1)

• Albany, Georgia

• Savannah, Georgia Workspace Context:

• Field Work: A significant portion of the work will be conducted off-site at employer premises, requiring independent work and professional representation of the agency.

• Office Support: When in the office, the workspace will likely be a standard government office environment, potentially with cubicles or shared office spaces.

• Tools & Technology: Access to standard office equipment, computers, and potentially mobile devices or specialized software for field reporting and data access. Collaboration with colleagues will occur both in the field and within office settings.

Work Schedule:

• Standard full-time work schedule, typically 40 hours per week, during business hours.

• The field nature of the role may require flexibility in scheduling to accommodate employer availability, but core hours are expected to be maintained.

📝 Enhancement Note: The "field" aspect is critical. Operations professionals in this role must be comfortable with independent work, travel, and representing the agency professionally in diverse business environments. The blend of field and office work requires strong time management and organizational skills.

📄 Application & Portfolio Review Process

Interview Process:

• Application Screening: Initial review of resumes and applications to identify candidates meeting minimum qualifications and preferred qualifications.

• Phone/Video Interview: An initial screening interview to assess communication skills, basic understanding of the role's responsibilities, and overall fit. Candidates may be asked to elaborate on their experience with collections, investigations, or regulatory compliance.

• In-Person Interview: A more in-depth interview, likely with the hiring manager and potentially a senior team member. This stage will focus on behavioral questions, situational judgment, and assessing the candidate's approach to problem-solving, regulatory interpretation, and employer interaction.

• Skills Assessment (Potential): Candidates might be asked to complete a short assessment or a case study exercise to evaluate their analytical, investigative, or communication skills related to tax compliance or collections.

• Background Check: Standard government background check.

Portfolio Review Tips:

• Focus on Relevance: If a portfolio is requested or if you choose to prepare one, ensure it highlights experiences directly related to collections, investigations, regulatory compliance, or employer education.

• Quantify Achievements: For any case studies or project descriptions, use metrics to demonstrate impact. For example, "Successfully collected $X in delinquent taxes over Y months," or "Improved employer understanding of Z regulation through targeted outreach, leading to a P% reduction in reporting errors."

• Process Walkthrough: Be prepared to walk through your thought process for handling a hypothetical delinquent tax case or a complex investigation, demonstrating your analytical and problem-solving skills.

• Documentation Samples: If you have examples of reports, educational materials, or process flows you've created, these can be valuable to showcase your organizational and communication abilities.

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions that present hypothetical situations, such as: "How would you approach an employer who is consistently late on tax filings?" or "What steps would you take if you suspected an employer was misclassifying employees?"

• Regulatory Interpretation: Be ready to discuss how you would research and apply a specific regulation to a given scenario.

• Communication Scenarios: Practice explaining complex tax laws or compliance requirements in simple terms, as you will need to do this with employers.

📝 Enhancement Note: While a formal "portfolio" might not be explicitly requested for this entry-level role, candidates should be prepared to discuss their past experiences in detail, using the STAR method (Situation, Task, Action, Result) to illustrate their capabilities. Highlighting transferable skills from previous roles, even if not directly in tax, will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Microsoft Office Suite:

  • Microsoft Word: For drafting official correspondence, investigation reports, and case documentation.
  • Microsoft Excel: For tracking employer information, tax liabilities, collection progress, and basic data analysis.

• Internal GDOL Systems: Proprietary software for managing employer accounts, tracking tax payments, logging investigations, and accessing claimant information. These systems are specific to the Georgia Department of Labor and will be covered during training.

• Communication Tools: Email (e.g., Outlook), potentially internal messaging systems, and phone systems for employer and inter-departmental communication.

Analytics & Reporting:

• Excel-based Reporting: Basic data aggregation and reporting using Excel to track key metrics for assigned employers or cases.

• Internal Reporting Dashboards: The GDOL likely has internal dashboards or reporting tools that agents will use to monitor their workload, collection progress, and compliance metrics.

CRM & Automation:

• Internal CRM/Case Management System: The GDOL's internal systems will function as a form of CRM for managing employer relationships and tracking case statuses.

• Limited Automation: While the role itself is not heavily focused on automation, understanding how existing automated processes within the GDOL (e.g., for initial tax notice generation) function could be beneficial.

📝 Enhancement Note: Proficiency in Microsoft Office, particularly Word and Excel, is explicitly required. The bulk of specialized tools will be internal GDOL systems, for which training will be provided. The emphasis is on using these tools for data management, record-keeping, and reporting to support operational tasks.

👥 Team Culture & Values

Operations Values:

• Public Service: A strong commitment to serving the citizens of Georgia by ensuring fair and effective tax administration and supporting the state's workforce.

• Integrity & Fairness: Upholding the law impartially and treating all employers and individuals with respect and fairness.

• Accuracy & Diligence: Meticulous attention to detail in investigations, data verification, and reporting to ensure correct determinations and collections.

• Efficiency & Effectiveness: Striving to conduct investigations and collections in a cost-effective manner, maximizing impact while minimizing resource expenditure.

• Continuous Improvement: As indicated by the agency's transformation, a willingness to adapt and improve processes to better serve the public and meet evolving needs.

Collaboration Style:

• Team-Oriented: Working collaboratively within the Tax Administration Unit, sharing information and best practices to achieve collective goals.

• Cross-Functional: Engaging with other departments within the GDOL and potentially other state agencies to resolve complex issues that span multiple areas of responsibility.

• Employer Partnership: Approaching employer interactions with a goal of partnership and education, aiming for voluntary compliance rather than solely punitive measures.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual performance and team processes.

📝 Enhancement Note: The values emphasize a public service ethos, combined with the operational needs of accuracy, efficiency, and compliance. For operations professionals, demonstrating an understanding of these values and how they translate into daily work—such as thoroughness in data entry, clear communication with employers, and adherence to protocols—will be important.

⚡ Challenges & Growth Opportunities

Challenges:

• Employer Resistance: Dealing with employers who are unwilling to comply, dispute liabilities, or provide necessary information, requiring strong negotiation and persuasive skills.

• Complex Cases: Investigating intricate tax liability issues, worker classification disputes, or fraudulent claims that require in-depth research and critical thinking.

• Geographic Scope: Managing time and travel effectively across a designated territory to conduct field visits and follow-ups efficiently.

• Regulatory Changes: Keeping abreast of evolving tax laws, regulations, and departmental policies to ensure accurate application and enforcement.

• Data Management: Maintaining accurate and up-to-date records in multiple systems, ensuring data integrity for reporting and legal purposes.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on GDOL systems, unemployment insurance law, tax collection procedures, and investigative techniques.

• Mentorship: Guidance from experienced agents and supervisors on navigating complex cases and developing professional skills.

• Internal Workshops: Participation in workshops and training sessions focused on specific aspects of tax law, compliance, or investigative methods.

• Career Path Development: Clear progression opportunities within the Auditor Examiner series, allowing for growth in responsibility and expertise.

• Exposure to Public Administration: Gaining valuable experience in the operational and regulatory functions of state government.

📝 Enhancement Note: The challenges presented are typical for enforcement and compliance roles. Success will depend on adaptability, problem-solving skills, and resilience. The growth opportunities are structured and focused on developing expertise within the specific domain of unemployment insurance tax administration.

💡 Interview Preparation

Strategy Questions:

• Scenario-Based: "Describe a time you had to collect a debt or resolve a dispute. What was your approach, and what was the outcome?" "How would you approach an employer who claims they were unaware of their tax obligations?" "Imagine you've discovered conflicting information about an employer's wage reporting. What are your next steps?"

• Regulatory Application: "How would you go about researching a specific aspect of the Georgia Employment Security Law relevant to worker classification?" "What factors would you consider when determining an employer's liability for unemployment insurance taxes?"

• Problem-Solving: "Walk me through your process for investigating a potential case of misclassification of employees." "How do you prioritize your workload when dealing with multiple delinquent accounts and ongoing investigations?"

Company & Culture Questions:

• "Why are you interested in working for the Georgia Department of Labor?" "What do you understand about the mission of the GDOL?" "How do you see yourself contributing to the agency's goal of transforming into a future-focused organization?" "How do you handle working under strict regulations and procedures?"

• Team Dynamics: "Describe your ideal team environment." "How do you handle disagreements with colleagues or supervisors?"

Portfolio Presentation Strategy:

• Case Study Focus: If presenting any past work, structure it as a mini case study: clearly state the problem/objective, your role and actions, the tools/methods used, and the quantifiable results.

• Process Explanation: Be ready to explain your thought process for handling specific tasks, such as how you would verify information, document findings, or communicate with a difficult stakeholder.

• Highlight Transferable Skills: If your direct experience is limited, clearly articulate how skills from previous roles (e.g., customer service, data entry, administrative support, sales) are transferable to the responsibilities of a UI Field Tax Agent I.

📝 Enhancement Note: Interview preparation should focus on demonstrating an understanding of the public service mission, a methodical approach to problem-solving, strong communication skills, and an ability to learn and apply complex regulations. For entry-level candidates, enthusiasm, a willingness to learn, and evidence of transferable skills will be key.

📌 Application Steps

To apply for this operations position:

• Submit Your Application: Complete and submit your application through the Georgia Department of Labor's official careers portal (Workday). Ensure all sections are filled out thoroughly.

• Resume Optimization: Tailor your resume to highlight keywords and responsibilities mentioned in the job description, such as "tax collection," "investigation," "regulatory compliance," "employer education," and "Microsoft Excel/Word." Emphasize any experience with collections, customer service, or administrative tasks.

• Prepare for Behavioral Questions: Practice answering common interview questions using the STAR method, focusing on situations where you demonstrated problem-solving, attention to detail, communication, and initiative.

• Research the GDOL: Familiarize yourself with the Georgia Department of Labor's mission, services, and recent initiatives. Understand the importance of unemployment insurance and tax compliance for the state's economy.

• Articulate Your Motivation: Be prepared to clearly explain why you are interested in this specific role and in working for the State of Georgia, emphasizing your desire to contribute to public service and gain experience in tax administration.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.