Training Content Designer (LMS Admin)

📍 Job Overview

Job Title: Training Content Designer (LMS Admin)

Company: Support Services Group

Location: Manila, Metro Manila, Philippines

Job Type: Full-Time

Category: Learning & Development Operations, Human Resources Operations

Date Posted: May 19, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Telecommute (Remote)

🚀 Role Summary

• Design and develop engaging, interactive, and innovative learning content for client programs, utilizing sound instructional design principles and standard methodologies.

• Manage and administer the company's Learning Management System (LMS) for all APAC members, ensuring seamless operation and user experience.

• Collaborate closely with Subject Matter Experts (SMEs) and the Training team to translate business needs into effective learning strategies and materials.

• Apply adult learning principles, AICC, and SCORM standards in the creation of eLearning, virtual class content, and instructor-led courses.

• Conduct periodic needs analyses with business partners to proactively identify and address organizational training requirements.

📝 Enhancement Note: This role blends core instructional design responsibilities with critical LMS administration duties, indicating a need for a candidate who can not only create compelling learning experiences but also manage the technical infrastructure that delivers them. The focus on APAC members suggests a need for cultural awareness and potentially multilingual content considerations, though English fluency is explicitly stated as a requirement.

📈 Primary Responsibilities

• Partner with Subject Matter Experts (SMEs) to identify and define key knowledge, skills, and abilities required for specific learning objectives.

• Develop comprehensive course curriculum, including course maps (syllabi), detailed content, quizzes, and interactive exercises to support learning outcomes.

• Design and build compelling learning materials using industry-standard eLearning authoring tools and visual design software.

• Create prototypes, storyboards, scripts, simulations, scenarios, and assessments to enhance the learning experience and measure comprehension.

• Establish and maintain best practices for eLearning development, including the creation of design templates and identification of opportunities for process streamlining.

• Perform essential LMS administrative tasks such as user enrollment, course creation, content uploading, and generating performance reports.

• Contribute innovative ideas for new training materials and actively seek opportunities to improve existing training assets.

• Quickly learn and internalize the business' products and processes to ensure training content is accurate and relevant.

📝 Enhancement Note: The responsibilities highlight a hands-on role requiring both creative content development and administrative rigor. The emphasis on "sound instructional design principles," "adult learning principles," "AICC and SCORM standards," and "eLearning authoring tools" points to a need for candidates with a strong foundation in modern learning design methodologies.

🎓 Skills & Qualifications

Education: Bachelor's degree in Instructional Design, Education, Human Resources, Communications, or a related field is preferred. Equivalent practical experience will be considered.

Experience:

• 2-5 years of progressive experience in Learning & Development, with a strong focus on instructional design and eLearning development.

• Experience in the Business Process Outsourcing (BPO) or Call Center industry is a significant advantage.

• Proven experience managing and administering Learning Management Systems (LMS).

Required Skills:

• Instructional Design: Expertise in applying adult learning principles, ADDIE model, or similar frameworks to create effective learning solutions.

• LMS Administration: Proficiency in managing LMS platforms, including user management, course creation, reporting, and content deployment.

• eLearning Development Tools: Hands-on experience with authoring tools such as Articulate Storyline, Adobe Captivate, or similar.

• Visual Design Tools: Proficiency in design software like Adobe Illustrator, Canva, or comparable tools for creating visual assets.

• Content Creation: Ability to develop storyboards, scripts, simulations, and assessments.

• Standards Compliance: Understanding and application of AICC and SCORM standards.

• English Fluency: Excellent written, verbal, and listening communication skills in English.

• Microsoft Office Suite: Advanced proficiency in Word, PowerPoint, Excel, Outlook, and SharePoint for content creation and collaboration.

• Analytical & Problem-Solving Skills: Strong ability to consult, analyze issues, and develop effective solutions with keen attention to detail.

• Time Management & Prioritization: Proven ability to organize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.

Preferred Skills:

• Experience with graphic design principles and multimedia development.

• Familiarity with project management methodologies.

• Experience in rapid e-learning development.

• Knowledge of APAC business culture and nuances.

📝 Enhancement Note: The requirement for experience in the BPO/Call Center industry, combined with specific mentions of "client programs" and "APAC members," suggests the company operates within a service-oriented environment with a global client base. This implies that candidates should be prepared to discuss how they've designed training for diverse audiences and managed learning initiatives within a high-volume operational context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated collection of work demonstrating expertise in instructional design and eLearning development.

• Examples of completed eLearning modules, virtual class content, or instructor-led training materials.

• Case studies showcasing your process for needs analysis, content development, and assessment design.

• Demonstrations of your ability to apply adult learning principles and SCORM/AICC standards.

Process Documentation:

• Showcase your systematic approach to designing and developing training, from initial needs assessment to final course deployment.

• Include examples of your storyboard or script development process, illustrating how you map out learning content.

• Provide documentation of your workflow for creating and implementing eLearning modules, highlighting efficiency improvements.

• Demonstrate how you measure the effectiveness of training content and use feedback for continuous improvement.

📝 Enhancement Note: A strong portfolio is crucial for this role. Candidates should be prepared to articulate their design process, the rationale behind their content choices, and the impact of their training solutions. For LMS administration, showcasing experience with reporting and user management will be key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Training Content Designer (LMS Admin) with 2-5 years of experience in Manila, Philippines, the estimated annual salary range is PHP 600,000 - PHP 900,000. This range can vary based on specific qualifications, experience, and the company's compensation structure.

Benefits:

• Full-time employment with competitive salary.

• Comprehensive health insurance package.

• Opportunities for professional development and training.

• Paid time off and holidays.

• Remote work arrangement, offering flexibility and work-life balance.

• Potential for advancement within the Learning & Development or broader HR functions.

Working Hours: Standard full-time hours are expected, likely 40 hours per week. While the role is remote, adherence to standard business hours, particularly for LMS administration and collaboration with APAC teams, will be necessary. Specific working hours may be discussed during the interview process to accommodate operational needs.

📝 Enhancement Note: The salary estimate is based on research of similar roles in the Philippines market for mid-level L&D professionals with specialized LMS administration skills. The remote nature of the role is a significant benefit, likely attracting candidates seeking flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Outsourcing (BPO) / Customer Service Support. Support Services Group (SSG) likely operates within a dynamic, fast-paced environment focused on delivering high-quality support services to clients globally.

Company Size: While not explicitly stated, Support Services Group's operations suggest a medium to large enterprise, requiring robust internal training and support functions.

Founded: Information not provided, but the company's continued operation implies a stable and established presence in the BPO industry.

Team Structure:

• The Training Content Designer will likely be part of a larger Learning & Development (L&D) or Human Resources department.

• This team is responsible for the onboarding and ongoing development of employees across various client programs.

• Collaboration will occur with other instructional designers, trainers, L&D managers, and potentially representatives from HR and operations teams.

Methodology:

• SSG likely employs data-driven approaches to training, focusing on metrics like learner engagement, knowledge retention, and impact on key performance indicators (KPIs) for client programs.

• A blend of traditional and modern learning methodologies is expected, with a strong emphasis on digital and blended learning solutions.

• Process optimization is a core function, aiming to make training delivery efficient, scalable, and impactful.

Company Website: https://ssg-philippines.breezy.hr (Note: This appears to be a careers portal link, the primary company website might be different, e.g., supportservicesgroup.co)

📝 Enhancement Note: Operating in the BPO sector means SSG likely prioritizes efficiency, scalability, and measurable outcomes in its training programs. Candidates should emphasize their ability to deliver results and adapt to client-specific requirements.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level, requiring a blend of technical proficiency in instructional design and LMS administration, along with analytical and communication skills. It's a crucial role in ensuring the effectiveness of the organization's learning infrastructure and content.

Reporting Structure: The Training Content Designer (LMS Admin) will likely report to an L&D Manager, Head of Training, or HR Manager. This role may involve direct interaction with various department heads and client program managers who are stakeholders for training initiatives.

Operations Impact: This role directly impacts operational efficiency and client satisfaction by ensuring that employees are well-trained on client products, processes, and service standards. Effective training content and a well-managed LMS are critical for reducing errors, improving customer service metrics, and increasing employee retention.

Growth Opportunities:

• Specialization: Deepen expertise in advanced instructional design techniques, specific authoring tools, or learning analytics.

• LMS Expertise: Become a subject matter expert in LMS implementation, customization, and advanced administration.

• Team Leadership: Progress into a Senior Instructional Designer, L&D Team Lead, or Training Manager role.

• Cross-Functional Roles: Transition into broader HR roles, project management, or client program management roles where training expertise is valuable.

📝 Enhancement Note: The combination of design and administration offers a unique career path. Candidates who excel can become highly valuable assets, bridging the gap between learning strategy and operational execution.

🌐 Work Environment

Office Type: This is a fully remote (telecommute) position, offering the flexibility to work from home.

Office Location(s): While remote, the role is based in the Philippines (Metro Manila), indicating that candidates should be located within or legally able to work from the Philippines.

Workspace Context:

• Self-Managed Environment: Requires a dedicated, quiet workspace conducive to focused work and virtual meetings.

• Technology Dependent: Reliable internet connection and personal computer equipment are essential.

• Collaborative Platform Usage: Extensive use of communication and collaboration tools (e.g., Slack, Microsoft Teams, Zoom) for team interaction and stakeholder engagement.

• Asynchronous & Synchronous Work: The role will involve both independent work on content development and scheduled virtual meetings for collaboration and training sessions.

Work Schedule: The role is full-time, with standard working hours expected to align with business needs in the Philippines and potentially overlap with APAC business hours. Remote work offers flexibility in structuring the workday, but responsiveness and availability for critical tasks and meetings are paramount.

📝 Enhancement Note: As a remote role, successful candidates will need strong self-discipline, excellent time management, and proactive communication skills to stay connected and effective within the team and company.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, experience, and cultural fit.

• Technical Interview: A more in-depth discussion with the hiring manager or a senior L&D team member, focusing on instructional design principles, LMS administration experience, and problem-solving skills.

• Portfolio Review: Presentation of your work samples. Be prepared to walk through 1-2 key projects, explaining your design process, challenges faced, solutions implemented, and the impact of your work.

• Skills Assessment/Case Study: You may be asked to complete a short assignment or case study related to content design or LMS administration to gauge your practical skills.

• Final Interview: Potentially with a department head or senior leader to discuss strategic alignment and long-term fit.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest, most relevant projects that showcase both instructional design and LMS administration capabilities.

• Tell a Story: For each project, clearly articulate the learning need, your role, the design process, the tools used, the challenges overcome, and the measurable results achieved (e.g., improved performance, higher completion rates, positive feedback).

• Highlight Process: Explain your methodology for needs analysis, storyboarding, content development, and assessment creation.

• Demonstrate LMS Proficiency: If possible, include examples of LMS reporting, user management workflows, or how you've structured courses within an LMS.

• Be Ready for Questions: Anticipate questions about your design choices, how you handle stakeholder feedback, and how you measure training effectiveness.

Challenge Preparation:

• Instructional Design Challenge: Practice designing a short learning module or outlining a curriculum for a common business process (e.g., customer service best practices, new software rollout). Focus on clear learning objectives, engaging activities, and effective assessments.

• LMS Administration Scenario: Be prepared to discuss how you would troubleshoot common LMS issues, implement a new course, or generate specific reports.

• Communication & Collaboration: Prepare examples of how you've worked with SMEs and cross-functional teams, and how you handle constructive criticism.

📝 Enhancement Note: The portfolio review is a critical component. Candidates should treat it as a presentation opportunity, demonstrating not just their finished work but also their thought process and ability to articulate value.

🛠 Tools & Technology Stack

Primary Tools:

• Learning Management System (LMS): Experience with any major LMS platform is essential. Specifics of SSG's LMS will be discussed, but familiarity with platforms like Moodle, Cornerstone, Docebo, TalentLMS, or similar is highly advantageous.

• eLearning Authoring Tools: Proficiency in Articulate Storyline, Adobe Captivate, or similar tools for creating interactive eLearning content.

• Visual Design Software: Adobe Illustrator, Canva, or other graphic design tools for creating graphics, icons, and visual elements.

Analytics & Reporting:

• LMS Reporting Features: Ability to extract and interpret data from the LMS on course completion, user progress, and assessment scores.

• Microsoft Excel: For data analysis, report generation, and tracking learning metrics.

CRM & Automation:

• Microsoft Office Suite: Word for content writing, PowerPoint for presentations and storyboarding, Excel for data management, Outlook for communication, and SharePoint for document sharing and collaboration.

• Collaboration Tools: Experience with platforms like Microsoft Teams, Slack, Zoom, or Google Meet for virtual meetings and team communication.

📝 Enhancement Note: Familiarity with a range of authoring tools and graphic design software is beneficial, indicating adaptability. However, deep proficiency in at least one core authoring tool and strong LMS administration skills are non-negotiable.

👥 Team Culture & Values

Operations Values:

• Excellence in Execution: A commitment to delivering high-quality, impactful training content and reliable LMS administration.

• Continuous Improvement: A proactive approach to identifying areas for enhancement in both learning materials and operational processes.

• Collaboration & Partnership: Working effectively with SMEs, trainers, and business stakeholders to achieve common goals.

• Adaptability & Agility: Thriving in a fast-paced BPO environment, adapting to new client requirements and evolving training needs.

• Data-Driven Decision Making: Utilizing data from the LMS and performance metrics to inform training design and improvements.

Collaboration Style:

• Cross-Functional Integration: The role requires seamless collaboration with L&D colleagues, SMEs from various client programs, and potentially operations managers to ensure training alignment with business objectives.

• Feedback-Driven: An open approach to receiving and providing constructive feedback to enhance content and processes.

• Proactive Communication: Regular updates and clear communication, especially in a remote setting, to ensure all stakeholders are informed and aligned.

📝 Enhancement Note: Candidates should demonstrate an understanding of the fast-paced, client-focused nature of the BPO industry and highlight how their work contributes to operational success and client satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Design & Administration: Effectively managing the dual responsibilities of creative content development and the technical demands of LMS administration.

• Diverse Audience Needs: Designing content that caters to a variety of learning styles, skill levels, and cultural backgrounds within the APAC region.

• Rapidly Evolving Client Requirements: Keeping training content up-to-date with frequent changes in client programs, products, and policies.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote work environment.

Learning & Development Opportunities:

• Advanced Instructional Design Certifications: Pursuing certifications in specialized areas of learning design.

• LMS Specialization: Gaining expertise in advanced LMS configuration, integration, and reporting.

• Project Management Skills: Developing skills to manage larger training projects with greater autonomy.

• Exposure to Diverse Industries: Working with multiple client programs can provide broad industry exposure.

📝 Enhancement Note: The challenges present opportunities for professional growth. Candidates who can articulate how they've overcome similar obstacles in the past will be well-positioned.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing an eLearning module from scratch, from needs analysis to final deployment. What tools do you typically use?"

• "How do you ensure your training content is engaging and effective for adult learners? Can you provide an example?"

• "What is your experience with LMS administration? What are the key tasks you are responsible for, and how do you ensure data accuracy and user satisfaction?"

• "How do you collaborate with Subject Matter Experts who may have limited time or different communication styles?"

• "Describe a time you had to adapt training content due to changing business needs or client feedback. What was your approach?"

Company & Culture Questions:

• "What do you know about Support Services Group and the BPO industry?"

• "How do you stay organized and manage your time effectively in a remote work setting?"

• "How do you approach learning new technologies or software relevant to your role?"

Portfolio Presentation Strategy:

• Structure: Begin with an overview of the project, followed by your process, key design decisions, challenges, and finally, the results and impact.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your training initiatives (e.g., "reduced error rates by X%", "increased knowledge retention by Y%", "achieved a 95% course completion rate").

• Highlight Adaptability: Showcase projects that demonstrate your ability to work with different content types, tools, and client requirements.

• LMS Integration: If applicable, explain how your content was deployed and managed within an LMS.

📝 Enhancement Note: Be prepared to discuss specific examples that align with the responsibilities outlined in the job description, particularly those related to instructional design and LMS administration in a BPO or similar fast-paced environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on Breezy HR.

• Portfolio Preparation: Curate your strongest 2-3 projects that showcase both instructional design and LMS administration skills. Be ready to present them, focusing on your process and quantifiable results.

• Resume Optimization: Tailor your resume to highlight keywords such as "Instructional Design," "LMS Administration," "eLearning Development," "SCORM," "AICC," "Needs Analysis," and specific authoring tools mentioned. Quantify your achievements where possible.

• Interview Practice: Rehearse answers to common interview questions focusing on your design methodology, problem-solving skills, and experience with LMS platforms. Practice your portfolio presentation.

• Company Research: Familiarize yourself with Support Services Group, their services, and the BPO industry. Understand the importance of training in this sector and how your role contributes to operational success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.