Staff, UX Researcher, Consumer

📍 Job Overview

Job Title: Staff, UX Researcher, Consumer

Company: Fetch

Location: Remote (USA)

Job Type: Full-Time

Category: User Experience Research / Product Operations

Date Posted: 2026-09-02

Experience Level: Staff (6+ years)

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end UX research initiatives for Fetch's Consumer Growth collective, focusing on onboarding, activation, and retention strategies.

• Drive product strategy and roadmap influence through rigorous, mixed-methods research, translating complex user behaviors into actionable growth outcomes.

• Partner closely with cross-functional teams including Product Management, Design, Data Analytics, and Marketing to identify key growth opportunities and shape product priorities.

• Champion a data-driven approach by triangulating qualitative insights with quantitative data (behavioral analytics, surveys, experiments) to inform critical experience trade-offs.

📝 Enhancement Note: This role is positioned as a senior individual contributor within a "Consumer Growth collective," indicating a strategic focus on user lifecycle management and direct impact on business metrics. The emphasis on "growth outcomes" and "measurable growth" suggests a strong connection to revenue operations and GTM strategies, even though the title is UX Researcher.

📈 Primary Responsibilities

• Spearhead generative and evaluative mixed-methods research across the entire consumer user journey, from initial onboarding to long-term retention and churn prevention.

• Develop and execute a comprehensive research strategy and learning agenda for the Growth area, in alignment with design and research leadership.

• Translate complex user behaviors and quantitative data into compelling narratives, workshops, and written summaries that drive strategic roadmap recommendations.

• Collaborate with Product Managers, Designers, Data Analysts, and Marketing leaders to identify high-leverage research questions and influence product priorities.

• Triangulate qualitative findings with quantitative data (surveys, behavioral analytics, A/B test results) to create robust, decision-ready frameworks for experience trade-offs.

• Design, analyze, and synthesize research for rapid learning and growth experiments, evaluating new concepts and onboarding flows effectively.

• Enable and democratize research practices by mentoring and guiding designers and PMs in conducting evaluative research, providing templates, guidelines, and guardrails.

• Elevate research rigor and quality across the Growth team, championing evidence-based decision-making and ensuring user insights are grounded in actionable truths.

• Standardize research operations, including participant recruitment and tooling, and contribute high-quality findings to a shared research repository for reusability and accessibility.

• Responsibly utilize AI-assisted tools to accelerate research workflows while maintaining a strong emphasis on quality, data responsibility, and human expertise.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership and hands-on execution, common in senior operations roles. The focus on "enabling and democratizing research" and "raising the bar for research rigor" points to an operations-focused role in establishing best practices and improving team efficiency.

🎓 Skills & Qualifications

Education: A background in psychology, anthropology, cognitive science, HCI, statistics, behavioral economics, quantitative social science, experimental psychology, or a related human-centered or quantitative field is preferred.

Experience: 6+ years of industry UX research experience, with demonstrated impact on product strategy and roadmaps as a senior individual contributor.

Required Skills:

• Proven ability to lead end-to-end UX research, including scoping, planning, participant recruitment, study setup, analysis, synthesis, and activation.

• Mixed-methods research fluency: demonstrated expertise in independently leading qualitative (interviews, usability testing, concept testing) and quantitative (surveys, behavioral data analysis, experiments, benchmarking) research.

• Strong product sense and strategic thinking, with the ability to frame ambiguous problems and define key hypotheses.

• Exceptional communication and storytelling skills, with experience presenting complex research findings and decision trade-offs to cross-functional partners.

• Proficiency in designing and analyzing surveys, and interpreting behavioral or experimental data; experience with at least one statistical analysis tool and one survey platform.

• Experience in owning research end-to-end, from initial scoping to driving insights into product roadmaps.

• Thoughtful experience using AI-assisted tools in the research process, with sound judgment regarding responsible use, quality, and the necessity of human expertise. Preferred Skills:

• Prior experience in Growth or user lifecycle research, specifically focusing on onboarding, activation, and retention.

• Experience mentoring junior researchers or enabling designers and PMs to conduct high-quality evaluative research.

• Comfort and proven success working as a research lead in a fast-paced, startup environment.

• Experience in consumer mobile applications, loyalty programs, or e-commerce sectors.

📝 Enhancement Note: The minimum requirements emphasize a strong foundation in research methodologies and strategic impact, aligning with senior operations roles that require both technical expertise and business acumen. The preferred skills point towards specialization in growth-related areas, crucial for revenue operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate end-to-end ownership of research projects, showcasing the entire lifecycle from problem definition to insight activation.

• Provide case studies that highlight the impact of your research on product strategy, roadmap decisions, and measurable growth outcomes (e.g., improvements in onboarding completion, activation rates, or retention metrics).

• Showcase your ability to triangulate qualitative and quantitative data, presenting frameworks that guided complex experience trade-offs.

• Include examples of how you've enabled or mentored others in research practices, demonstrating scalability of your impact.

• Illustrate your strategic influence by detailing how you've partnered with Product, Design, Data, and Marketing teams to shape product priorities. Process Documentation:

• Detail your approach to designing and executing mixed-methods research, including specific methodologies for generative and evaluative studies.

• Showcase your process for synthesizing complex findings into clear, actionable recommendations and compelling narratives for diverse stakeholders.

• Provide examples of how you've standardized research operations, such as participant recruitment, tooling, or contribution to research repositories.

• Illustrate your experience in designing and analyzing rapid learning experiments and growth initiatives.

📝 Enhancement Note: While not explicitly stated as a "portfolio" requirement, the detailed responsibilities and success metrics strongly imply the need for a portfolio showcasing research impact, strategic influence, and process ownership. This is critical for operations roles focused on demonstrating ROI.

💵 Compensation & Benefits

Salary Range:

Given the "Staff" level designation (typically indicating senior individual contributor with significant experience) and the fully remote US-based nature of the role, a competitive salary range for a Staff UX Researcher in the US typically falls between $150,000 and $200,000 annually. This estimate is based on industry benchmarks for senior UX research roles in tech companies, adjusted for the strategic impact and growth focus of this position.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off (PTO) and company holidays.

• 401(k) retirement plan with company match.

• Stock options or equity grants, reflecting the company's growth phase.

• Professional development budget for conferences, training, and learning resources.

• Wellness programs and stipends.

• Home office setup stipend for remote employees.

Working Hours: The role is full-time, typically requiring around 40 hours per week. While core collaboration hours will be necessary for effective teamwork with US-based colleagues, the remote nature offers flexibility in structuring the workday.

📝 Enhancement Note: Salary is estimated based on the Staff level, US remote location, and the tech industry. Benefits are typical for a full-time role at a growth-stage company. The working hours reflect a standard full-time commitment with potential for remote flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fetch operates within the loyalty and rewards technology sector, aiming to make everyday activities more rewarding for consumers. This industry context implies a focus on user engagement, data-driven customer understanding, and driving repeat behavior.

Company Size: While not explicitly stated, Fetch appears to be a growing tech company, likely in the Series B or C funding stage, indicating a dynamic, fast-paced environment with opportunities for significant impact.

Founded: The founding date is not provided, but the company's focus on consumer growth and leveraging AI suggests a relatively modern, forward-thinking organization.

Team Structure:

• The UX Research team at Fetch is described as a "trusted, influential partner," working closely with Product, Design, Marketing, and Data Analytics. This indicates a collaborative, cross-functional structure where research is integrated into the product development lifecycle.

• The role is within a "Consumer Growth collective," suggesting a dedicated sub-team focused on user acquisition, engagement, and retention, likely reporting into a broader Product or Growth organization.

• The Staff UX Researcher will operate as a senior individual contributor, expected to lead research strategy and influence roadmaps, with potential to mentor junior members or enable PMs/Designers. Methodology:

• Fetch emphasizes a "data-driven approach" and "evidence-based decision-making," with research insights being grounded in "clear truths."

• The company encourages "collaborative thinking" and "showing up in discovery, roadmapping, and product critiques."

• There's a focus on "measurable growth outcomes" and "driving recommendations forward," indicating an operations-centric mindset focused on results.

• The team culture values continuous learning through "teaching each other" and a "no egos" mentality, promoting a supportive and developmental environment.

Company Website: fetch.com (inferred from domain_derived)

📝 Enhancement Note: The company culture and team structure are inferred from the description of the UX Research team and the role's responsibilities. The emphasis on growth, data, and collaboration is key for operations roles.

📈 Career & Growth Analysis

Operations Career Level: This role is at the "Staff" level, signifying a senior individual contributor with deep expertise and the ability to operate autonomously. It's a crucial level for driving strategic initiatives and influencing product direction without direct management responsibilities, common in senior operations roles.

Reporting Structure: The Staff UX Researcher will likely report to a Head of UX Research, Design Director, or a senior leader within the Product or Growth organization. They will collaborate closely with Growth Product Managers, Designers, and Data Analysts.

Operations Impact: The role has a direct and significant impact on Fetch's core business objectives by driving consumer growth. Success in this role directly translates to increased user acquisition, activation, engagement, and retention, all of which are critical for revenue generation and business scalability. Your insights will shape the product roadmap and influence strategic decisions impacting millions of users.

Growth Opportunities:

• Leadership in Research Operations: Opportunity to shape and standardize research operations, including recruitment processes, tooling, and knowledge management, becoming a leader in research infrastructure.

• Strategic Product Influence: Grow influence over product strategy by consistently delivering high-impact insights that drive measurable business outcomes, potentially leading to more senior strategic roles within product or operations.

• Mentorship & Enablement: Develop leadership skills by mentoring junior researchers and enabling non-researchers (PMs, Designers) to conduct effective research, fostering a research-centric culture.

• Specialization in Growth: Deepen expertise in consumer growth loops, user lifecycle management, and experimental design within a fast-paced, data-rich environment.

• Cross-functional Development: Gain exposure to product management, data analytics, and marketing strategies, broadening your understanding of the end-to-end GTM process.

📝 Enhancement Note: The career path for a Staff UX Researcher in this context strongly aligns with senior operations roles, emphasizing strategic impact, process improvement, and cross-functional leadership.

🌐 Work Environment

Office Type: This is a fully remote position, allowing employees to work from their preferred location within the USA.

Office Location(s): The role is remote within the USA. Fetch may have physical offices, but this specific position does not require attendance.

Workspace Context:

• As a remote role, the workspace is your own home office. Fetch likely provides a stipend for setting up an ergonomic and productive environment.

• Collaboration will occur primarily through digital tools (e.g., Slack, Zoom, Miro, collaborative documentation platforms), fostering a distributed but connected team environment.

• The "Consumer Growth collective" and UX Research team foster a collaborative atmosphere, encouraging regular interaction through virtual meetings, workshops, and shared digital spaces to ensure alignment and knowledge sharing.

• Access to necessary research tools, analytics platforms, and collaboration software will be provided.

Work Schedule: The role is full-time, requiring approximately 40 hours per week. While there is flexibility inherent in a remote setup, candidates should be prepared to align with core business hours for collaboration with US-based teams. This allows for effective participation in team meetings, research debriefs, and cross-functional workshops.

📝 Enhancement Note: The remote nature of the role is a key aspect, influencing collaboration and work style. The emphasis on digital tools and communication methods is standard for distributed operations teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application, focusing on your experience, skills, and alignment with the Staff UX Researcher role. Be prepared to articulate your impact on product strategy and growth.

• Hiring Manager Interview: A deeper dive into your experience, research methodologies, and approach to complex problems. Expect questions about your leadership style, collaboration with cross-functional teams, and how you've driven measurable outcomes.

• Portfolio Review / Presentation: You will likely be asked to present a case study or a selection of your work, demonstrating your research process, strategic thinking, and impact. This is a critical step to showcase your ability to translate insights into actionable recommendations.

• Cross-functional Interviews: Interviews with key partners such as Product Managers, Designers, and Data Analysts. These will assess your collaboration skills, ability to influence, and how you integrate research into product development workflows.

• Research Leadership Interview: Potentially an interview with a senior leader in Design or Research to discuss your vision for research strategy, mentorship capabilities, and how you'd raise the bar for research rigor.

Portfolio Review Tips:

• Focus on Impact: Select projects that clearly demonstrate how your research led to tangible product improvements or business growth (e.g., increased conversion rates, improved user engagement, reduced churn). Quantify your impact whenever possible.

• Showcase Mixed-Methods: Include examples that highlight your ability to integrate qualitative and quantitative data to build a holistic understanding and drive robust recommendations.

• Tell a Story: Structure your case studies to tell a compelling narrative: the problem, your approach, key insights, how you influenced decisions, and the resulting outcomes.

• Demonstrate Strategic Thinking: Highlight how you identified research opportunities, framed hypotheses, and influenced product roadmaps beyond just executing assigned tasks.

• Highlight Collaboration: Show how you partnered effectively with Product, Design, Data, and Marketing teams.

Challenge Preparation:

• Be prepared for a potential research challenge or a take-home assignment that simulates a real-world problem related to consumer growth (onboarding, activation, retention).

• Focus on demonstrating your process: how you'd scope the problem, choose appropriate methods, synthesize data, and present actionable recommendations.

• Practice articulating your thinking clearly and concisely, especially when discussing trade-offs and strategic implications.

📝 Enhancement Note: The interview process and portfolio review tips are tailored to a senior individual contributor role focused on impact and strategy, common in operations and research leadership tracks.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Tools for qualitative research (e.g., UserTesting.com, Maze, Lookback for usability testing and remote research) and potentially qualitative data analysis tools (e.g., Dovetail, NVivo).

• Survey Platforms: Tools for designing and distributing surveys and analyzing results (e.g., Qualtrics, SurveyMonkey, Typeform, Google Forms).

• Analytics & Behavioral Tools: Experience with tools like Google Analytics, Amplitude, Mixpanel, or similar platforms for analyzing user behavior and product metrics.

• Experimentation Platforms: Familiarity with A/B testing frameworks and tools (e.g., Optimizely, VWO, or internal experimentation tools).

• Data Analysis & Visualization: Proficiency in statistical analysis tools (e.g., R, SPSS, Python libraries like Pandas/SciPy) and data visualization tools (e.g., Tableau, Power BI, Looker) or spreadsheet software (Excel, Google Sheets) for quantitative data interpretation.

• Collaboration Tools: Proficiency with tools like Slack, Zoom, Google Workspace (Docs, Sheets, Slides), Miro, or similar for communication, collaboration, and remote teamwork.

• AI-Assisted Tools: Experience with AI tools designed to accelerate research workflows, such as AI-powered transcription, summarization, or thematic analysis tools, while understanding their ethical and quality implications.

CRM & Automation: While not a primary focus, understanding how user data flows from CRM and marketing automation platforms into analytics can be beneficial for context.

📝 Enhancement Note: The tools listed reflect the mixed-methods and data-intensive nature of the role, essential for driving growth and demonstrating operational efficiency.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring their needs and behaviors are central to product decisions.

• Data-Driven Decision Making: A strong emphasis on using both qualitative and quantitative data to inform strategy, validate hypotheses, and measure impact.

• Collaboration & Partnership: A value placed on working closely with cross-functional teams, fostering strong relationships to drive shared goals and influence product direction.

• Impact & Growth: A focus on delivering measurable business outcomes, particularly in user acquisition, activation, and retention, contributing directly to the company's growth trajectory.

• Continuous Improvement: A dedication to raising the bar for research quality, refining processes, and fostering a culture of learning and development within the team.

• Responsible Innovation: A mindful approach to leveraging new technologies like AI, ensuring ethical use, data privacy, and maintaining human expertise at the core of findings.

Collaboration Style:

• Proactive & Influential: The team actively seeks opportunities to contribute to product strategy and roadmapping, not just executing assigned tasks.

• Empowering: A culture of enabling and mentoring, where senior members help lift the capabilities of others (PMs, Designers, junior researchers).

• Transparent & Open: Regular sharing of insights, methodologies, and learnings through workshops, presentations, and a shared research repository.

• Iterative & Experimental: Embracing a fast-paced, experimental mindset to drive rapid learning and product iteration.

📝 Enhancement Note: These values and collaboration styles are crucial for understanding how the operations and research functions integrate within Fetch and are key indicators for cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Rigor and Speed: Navigating the need for robust, high-quality research with the fast-paced demands of a growth-focused product team, requiring efficient methodologies and prioritization.

• Driving Strategic Influence: Ensuring that research insights are not just delivered but actively adopted and acted upon by cross-functional partners, requiring strong persuasion and stakeholder management skills.

• Triangulating Complex Data: Effectively synthesizing diverse qualitative and quantitative data sources to create clear, actionable frameworks that guide complex product decisions.

• Scaling Research Impact: Enabling non-researchers to conduct effective evaluative research without compromising quality or user trust, requiring strong mentorship and process design.

• Measuring Long-Term Impact: Demonstrating the long-term value and ROI of research initiatives, especially in areas like user trust and retention, which can be harder to quantify immediately.

Learning & Development Opportunities:

• Deepening Growth Expertise: Gaining specialized knowledge in user acquisition, activation funnels, lifecycle marketing, and retention strategies within a high-growth consumer product.

• Advanced Methodologies: Opportunities to refine and apply advanced mixed-methods research techniques, including experimental design and behavioral economics principles.

• Leadership Development: Opportunities to mentor junior team members, lead cross-functional initiatives, and potentially shape the future of UX research at Fetch.

• Technology Adoption: Gaining hands-on experience with emerging AI tools for research and understanding their strategic application in a business context.

• Cross-functional Acumen: Broadening understanding of product management, data analytics, and marketing operations by working closely with these functions.

📝 Enhancement Note: Identifying potential challenges and growth areas helps candidates prepare for the realities of the role and understand how it aligns with their career aspirations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully influenced a product roadmap with your research. What was the situation, your approach, the key insight, and the outcome?" (Focus on demonstrating strategic influence and measurable impact.)

• "How would you approach establishing a research strategy and learning agenda for a new product feature focused on user activation?" (Showcase your ability to frame problems, prioritize learning, and select appropriate methodologies.)

• "Walk me through a complex research project where you had to triangulate qualitative and quantitative data. How did you synthesize the information, and what decision frameworks did you create?" (Highlight your mixed-methods expertise and analytical rigor.) Company & Culture Questions:

• "Based on your understanding of Fetch and the Consumer Growth space, what do you see as the biggest research opportunity or challenge for us in the next 12 months?" (Demonstrate your research into the company and industry.)

• "How do you approach mentoring or enabling non-researchers (like PMs or Designers) to conduct effective research?" (Assess your leadership and enablement skills, crucial for scaling research.)

• "Describe your experience using AI tools in research. What are the benefits, and what are the critical considerations for responsible use?" (Gauge your understanding of modern research tools and ethical application.) Portfolio Presentation Strategy:

• Select a High-Impact Case Study: Choose a project that clearly demonstrates your ability to drive growth or product strategy through research. Quantify results whenever possible.

• Focus on Your Role and Influence: Clearly articulate your specific contributions, the challenges you faced, and how you influenced decisions.

• Showcase Your Process: Detail your methodology, including how you chose your methods, synthesized data, and communicated findings.

• Prepare for Q&A: Anticipate questions about your choices, alternative approaches, and the impact of your work. Be ready to discuss trade-offs and future iterations.

• Tailor to Fetch: If possible, frame your examples in the context of consumer growth, onboarding, activation, or retention, aligning with Fetch's focus.

📝 Enhancement Note: These interview preparation points are designed to help candidates showcase their strategic thinking, operational execution, and collaborative capabilities, aligning with the expectations for a senior role in a growth-focused tech company.

📌 Application Steps

To apply for this Staff UX Researcher position:

• Submit your application through the provided link on jobs.gem.com.

• Resume Optimization: Tailor your resume to highlight your 6+ years of experience in UX research, specifically emphasizing your impact on product strategy, roadmaps, and measurable growth outcomes. Use keywords from the job description such as "mixed-methods research," "consumer growth," "onboarding," "activation," and "retention."

• Portfolio Preparation: Curate your portfolio to showcase 2-3 strong case studies that exemplify end-to-end research ownership, strategic influence, and quantifiable results. Focus on projects demonstrating your ability to drive growth and partner effectively with cross-functional teams.

• Interview Practice: Prepare to discuss your experience with mixed-methods research, quantitative analysis, and how you've leveraged user insights to inform product decisions. Practice articulating your research process and impact clearly and concisely.

• Company Research: Familiarize yourself with Fetch's product, mission, and the consumer rewards/loyalty industry. Understand their focus on growth and how UX research contributes to their business objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.