Sr. UX Researcher I

📍 Job Overview

Job Title: Sr. UX Researcher I

Company: RELX

Location: Home based-Pennsylvania, United States

Job Type: Full time

Category: User Experience Research (UXR) Operations

Date Posted: August 06, 2026

Experience Level: 6-8 years

Remote Status: Remote Solely

🚀 Role Summary

• Lead the UX Research strategy for a business or product line, ensuring a deep understanding of user behaviors, needs, and motivations.

• Drive the user-centered research process, applying a variety of UX Research techniques and mentoring junior researchers.

• Collaborate closely with UX Designers, Visual Designers, and Tech teams to integrate user feedback and research findings into product design and development.

• Utilize data-driven analysis and testing to inform product strategy, establish key metrics, and iterate on design solutions.

• Serve as an expert user of research and testing methodologies and relevant software tools to deliver actionable insights across the organization.

📝 Enhancement Note: This role sits within a B2B technology context, likely supporting product development for professional information and analytics services. The "Operations" aspect is derived from the systematic application of research methodologies, data analysis, and process integration within the product lifecycle, aligning with the broader GTM and product development operations.

📈 Primary Responsibilities

• Customer (User) Focus:

  • Gather, evaluate, and deeply understand customer use cases and pain points.
  • Maintain strong partnerships with UX Designers, ensuring seamless integration of user feedback and testing into the design lifecycle.
  • Coach and align the team to consistently meet customer needs and expectations.
  • Effectively communicate research findings and user insights across the organization to inform strategic decisions.
  • Analyze competitor strategies and the regulatory environment to provide critical context for research.
  • Conduct detailed market segmentation and identify specific needs within sub-segments.

• Creative Problem Solving:

  • Thoroughly analyze project briefs to ensure the right problems are being addressed.
  • Present research learnings and strategic recommendations to stakeholders to guide future project initiatives.
  • Collaboratively analyze research results to propose effective solutions and product enhancements.
  • Independently identify and propose diverse research solutions tailored to project needs.
  • Work closely with designers to iterate on and test proposed solutions.
  • Approach problems from multiple angles, fostering innovative thinking.
  • Practice and facilitate reflection as an integral part of the research process.

• Product Design Integration:

  • Lead the user-centered research process, providing mentorship to junior researchers.
  • Apply a range of UX Research techniques, including qualitative and quantitative methods.
  • Create comprehensive research documentation, analysis outputs, and reports.
  • Collaborate with UX Designers to define product structure, layout, and information architecture.
  • Partner with Visual Designers to influence the visual identity of products based on user preferences.

• Data Driven Analysis & Testing:

  • Regularly conduct user testing on design work in partnership with the UX Design team.
  • Proactively use data to establish key performance indicators (KPIs) and metrics for research projects.
  • Iterate on research methods based on testing outcomes and data analysis.
  • Summarize data from analytics packages, customer insights, and other sources to contextualize research efforts.
  • Utilize data to inform and test future research and product strategies.
  • Identify data gaps and collaborate with business stakeholders to acquire necessary information.

• Technical Skills & Collaboration:

  • Employ relevant tools for research analysis and data synthesis.

  • Understand the nuances of conducting research in various contexts (remote, in-person, moderated, unmoderated).

  • Demonstrate a strong understanding of the organization's technology stack and its implications for user experience.

  • Mentor junior researchers in advanced technical skills and research methodologies.

  • Utilize research software such as Qualtrics, Lookback, and UserTesting.com to an expert level.

  • Build and maintain strong working relationships with technical teams to ensure effective implementation of research findings.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership in research, hands-on execution, and cross-functional collaboration. The emphasis on "Customer Focus," "Creative Problem Solving," "Product Design," and "Data Driven Analysis & Testing" directly maps to core GTM and product operations functions, ensuring products are user-centric and data-informed.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in a design-related discipline (e.g., Psychology, UX, Human-Computer Interaction (HCI), Product Design, Graphic Design) is preferred, but not required. Experience:

• Suggested Minimum Years of Experience: 6-8 years in UX Research or a closely related field.

• Critical Experiences (Required for entry into this role): Not specified, indicating a focus on demonstrated skills and experience over rigid prerequisites. Required Skills:

• Expertise in UX Research Methodologies: Proficient in a wide range of qualitative and quantitative research techniques (e.g., user interviews, usability testing, surveys, card sorting, persona development, journey mapping).

• User-Centric Design Principles: Deep understanding of human-centered design, usability heuristics, and accessibility standards.

• Data Analysis & Synthesis: Ability to analyze, interpret, and synthesize complex data from various sources (analytics, user feedback, market research) to derive actionable insights.

• Stakeholder Communication & Influence: Excellent verbal and written communication skills, with the ability to present research findings clearly and persuasively to diverse audiences, including senior leadership.

• Mentoring & Team Leadership: Proven ability to mentor junior researchers, guide research strategy, and foster a collaborative team environment.

Preferred Skills:

• Proficiency with Research Tools: Expert-level knowledge of research software such as Qualtrics, Lookback, and UserTesting.com.

• Understanding of Tech Stacks: Familiarity with common technology stacks in B2B software environments to better understand user context and technical constraints.

• Market & Competitor Analysis: Experience in analyzing market trends, competitor offerings, and regulatory landscapes.

• Agile/Scrum Methodologies: Experience working within Agile development frameworks and collaborating with cross-functional product teams.

• Cross-Functional Collaboration: Demonstrated ability to build strong working relationships with UX Designers, Product Managers, Engineers, and Marketing teams.

📝 Enhancement Note: The specified experience level and preferred degree fields suggest a role that values practical application and demonstrated expertise in UX research principles and methodologies over strict academic credentials. The emphasis on specific tools and cross-functional collaboration indicates a need for a researcher who can seamlessly integrate into product development operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Research Projects: Showcase 3-5 in-depth case studies detailing your approach to research problems, methodologies used, key findings, and the impact of your research on product development and business outcomes.

• Demonstration of Methodological Breadth: Include examples of both qualitative and quantitative research projects to illustrate your versatile skillset.

• Evidence of Data-Driven Insights: Highlight how you've used data analysis (from analytics, surveys, testing) to inform research direction and recommendations.

• Collaboration Examples: Provide instances where your research directly influenced design decisions or product strategy through effective collaboration with cross-functional teams (Design, Product, Engineering).

• Process Improvement Examples: Showcase how you've refined research processes, tools, or methodologies to improve efficiency or effectiveness.

Process Documentation:

• Research Plan Development: Ability to create detailed research plans outlining objectives, methodologies, participant criteria, timelines, and deliverables.

• Methodology Iteration: Documentation of how research methods were adapted or improved based on project needs or findings.

• Insight Synthesis & Reporting: Clear documentation of how raw data is synthesized into actionable insights and presented in compelling reports or presentations.

📝 Enhancement Note: For a Senior UX Researcher, a portfolio is critical. It should not just list projects but tell a story about the problem, the research process, the insights derived, and, most importantly, the impact on the product and business. This directly relates to operations by demonstrating a systematic and impactful approach to research execution.

💵 Compensation & Benefits

Salary Range:

• U.S. National Base Pay Range: $95,300 - $158,800 annually.

• Geographic Differentials: May apply in some locations to better reflect local market rates.

Benefits:

• Annual Incentive Bonus: Eligible for an annual incentive bonus, reflecting performance-based rewards.

• Country-Specific Benefits: A comprehensive package of benefits tailored to the employee's location, accessible via a dedicated link.

• Health & Wellness: (Inferred from industry standards) Comprehensive health, dental, and vision insurance.

• Retirement Savings: (Inferred from industry standards) 401(k) or similar retirement savings plan with company match.

• Paid Time Off: (Inferred from industry standards) Generous paid time off, including vacation, sick leave, and holidays.

• Professional Development: (Inferred from emphasis on self-development) Opportunities for training, conferences, and continued learning.

Working Hours:

• Standard full-time role, typically around 40 hours per week. Flexibility may be expected to accommodate research participant schedules or urgent project needs.

📝 Enhancement Note: The salary range is provided and falls within a competitive bracket for a Senior UX Researcher in the US. The benefits mentioned, alongside inferred standard benefits, suggest a robust total compensation package. The mention of "Country specific benefits" is a key differentiator.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Services, Analytics, and Technology (RELX is a global provider of information and analytics).

Company Size: Large enterprise (RELX is a global company with thousands of employees).

Founded: 1873, indicating a long-standing history and established market presence.

Team Structure:

• Product Development Focus: The UX Research team likely operates within or closely aligned with product development divisions, supporting various product lines.

• Cross-Functional Collaboration: Expect close collaboration with UX Designers, Product Managers, Engineers, and potentially Marketing and Sales teams to ensure a holistic approach to product strategy and user understanding.

• Research Specialization: While this role is senior, the broader UX team may have researchers specializing in different areas (e.g., generative research, evaluative testing, market analysis).

Methodology:

• Data-Driven Decision Making: A strong emphasis on using research data and analytics to inform decisions at all levels.

• User-Centricity: Commitment to understanding and advocating for the user throughout the product lifecycle.

• Continuous Improvement: A culture that encourages iteration, learning from both successes and failures, and adapting processes.

• Global Collaboration: Given RELX's global nature, expect to work with diverse teams and potentially conduct research across different regions.

Company Website: https://www.relx.com/

📝 Enhancement Note: RELX's industry positions the UX Researcher in a critical role of translating complex information and analytics needs into intuitive user experiences for professional clients. The company's age suggests stability, while its global reach implies diverse user bases and potential for international research.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor (IC) with leadership and mentoring responsibilities. This role is positioned as a key contributor driving research strategy and methodology for a specific business or product line.

Reporting Structure: Likely reports to a Head of UX Research, Director of Product, or a similar senior leadership role within the product or technology organization. The role also involves informal mentorship of junior researchers.

Operations Impact:

• Product Strategy: Directly influences product roadmaps and strategic direction by providing deep user insights.

• User Experience Quality: Drives the creation of intuitive, effective, and satisfying user experiences, which are critical for B2B SaaS adoption and retention.

• Business Performance: Contributes to business success by ensuring products meet market needs, reduce user friction, and enhance customer loyalty.

• Innovation: Identifies unmet user needs and opportunities for new features or products.

Growth Opportunities:

• Leadership Advancement: Potential to move into a Lead UX Researcher role, managing a team or a larger product area.

• Specialization: Opportunity to deepen expertise in specific research areas (e.g., AI/ML user experience, complex data visualization research, enterprise SaaS usability).

• Cross-Functional Mobility: Potential to move into Product Management or UX Design leadership roles, leveraging deep user understanding.

• Mentorship & Training: Formal opportunities to develop leadership and coaching skills through mentoring junior staff and potentially leading training initiatives.

• Industry Influence: Contribute to the broader UX community through speaking engagements or publications, leveraging experience within a major industry player.

📝 Enhancement Note: The "Sr. UX Researcher I" title and description indicate a significant step beyond junior roles, emphasizing strategic input, leadership, and broad impact. The growth path aligns with typical career progression in a large, established tech organization.

🌐 Work Environment

Office Type: Remote-based, allowing for flexibility and a home-based work setup.

Office Location(s): Primarily home-based within Pennsylvania, United States. This suggests a focus on talent within that region for potential occasional in-person meetings or team gatherings, though the role is designated as remote-solely.

Workspace Context:

• Autonomy & Flexibility: A high degree of autonomy in managing research projects and daily work schedule.

• Virtual Collaboration: Reliance on digital collaboration tools (e.g., video conferencing, shared documents, project management software) for team interaction and stakeholder communication.

• Access to Tools: Access to necessary research software and technology infrastructure provided by RELX.

• Professional Development Focus: The company culture encourages continuous learning and self-development, suggesting resources and support for skill enhancement.

Work Schedule:

• Standard 40-hour work week is typical, but flexibility is likely available to accommodate research participant needs, varying time zones (if applicable to research participants), and project deadlines.

📝 Enhancement Note: The "Remote Solely" designation for Pennsylvania implies that while the employee must reside in PA, the work is performed entirely from home, with no mandatory office attendance. This offers significant lifestyle flexibility.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, likely followed by a brief introductory call to assess basic qualifications and cultural fit.

• Hiring Manager Interview: A more in-depth discussion with the hiring manager, focusing on experience, research philosophy, and alignment with the team's needs.

• Portfolio Review & Presentation: A critical stage where candidates present their portfolio, showcasing key research projects, methodologies, and impact. This is often a dedicated session with the hiring manager and/or senior team members.

• Skills-Based Assessment/Case Study: Candidates may be given a research challenge or asked to analyze a hypothetical scenario to demonstrate their problem-solving and analytical skills.

• Team/Stakeholder Interviews: Interviews with cross-functional team members (e.g., UX Designers, Product Managers) to assess collaboration skills and ability to integrate research into the product development process.

• Final Interview: Potentially with a senior leader in UX or Product for final approval.

Portfolio Review Tips:

• Storytelling: Structure your portfolio presentations as compelling narratives. For each project, clearly articulate the problem, your approach, the key insights, and the tangible impact (e.g., improved conversion rates, reduced user errors, positive feedback).

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your research. Numbers speak volumes about the value you bring.

• Showcase Process: Clearly explain your research process, including why you chose specific methodologies and how you adapted them. This demonstrates strategic thinking.

• Tailor to RELX: Research RELX's products and user base. Highlight projects that demonstrate experience relevant to B2B professional services or complex data environments.

• Highlight Collaboration: Emphasize how you worked with other teams and translated research findings into actionable recommendations that were implemented.

Challenge Preparation:

• Understand the Problem: If given a case study, ensure you fully understand the business context and the research question.

• Outline Your Approach: Be ready to articulate your proposed research plan, including target users, methodologies, and key questions.

• Consider Trade-offs: Be prepared to discuss the pros and cons of different research methods and how you would balance rigor with project timelines and resources.

• Focus on Actionability: Demonstrate how your research would lead to actionable insights that can drive product improvements.

📝 Enhancement Note: The portfolio review is paramount for this role. Candidates should prepare to deeply discuss their past projects, focusing on strategic thinking, methodological rigor, and demonstrable impact, aligning with the operational excellence expected in a senior role.

🛠 Tools & Technology Stack

Primary Tools:

• Qualtrics: Expert-level proficiency required for survey design, distribution, and analysis. This is crucial for quantitative data collection and market segmentation.

• Lookback: Essential for moderated and unmoderated remote user testing, session recording, and participant interaction.

• UserTesting.com (or similar platforms): For rapid usability testing, gathering feedback on prototypes, and reaching a broad user base quickly.

• Analytics Packages: Familiarity with tools like Google Analytics, Adobe Analytics, or product-specific analytics platforms to contextualize user behavior data.

• Prototyping Tools: While not a designer, understanding and working with prototypes created in tools like Figma, Sketch, or InVision is important for testing.

Analytics & Reporting:

• Data Visualization Tools: Experience with tools like Tableau, Power BI, or even advanced Excel functions for presenting research data effectively.

• CRM Systems: Understanding how user data is stored and accessed within CRM systems (e.g., Salesforce) can provide valuable context.

CRM & Automation:

• Collaboration Platforms: Proficient use of tools like Microsoft Teams, Slack, Jira, Confluence for project management, communication, and documentation.

• Survey & Feedback Tools: Beyond Qualtrics, familiarity with other tools for collecting feedback (e.g., SurveyMonkey, Google Forms).

📝 Enhancement Note: The explicit mention of Qualtrics, Lookback, and UserTesting.com indicates these are core operational tools for the UX research function at RELX. Proficiency in these is non-negotiable and forms a key part of the technical skill set.

👥 Team Culture & Values

Operations Values:

• User Advocacy: A deep-seated commitment to understanding and representing the user's perspective in all product decisions.

• Data-Driven Rigor: Valuing evidence-based decision-making, ensuring research is sound, methodologies are appropriate, and insights are backed by data.

• Collaboration & Partnership: Fostering strong relationships with cross-functional teams, working together to achieve shared product goals.

• Continuous Learning & Innovation: Encouraging exploration of new research methods, tools, and a proactive approach to self-development and staying ahead of industry trends.

• Impact & Accountability: Taking ownership of research outcomes and demonstrating the measurable impact of research efforts on product success and business objectives.

Collaboration Style:

• Proactive Engagement: Actively seeking opportunities to collaborate with Design, Product, and Engineering teams early and often in the development cycle.

• Transparent Communication: Openly sharing research plans, findings, and insights, ensuring all stakeholders are informed and aligned.

• Constructive Feedback: Willingness to give and receive constructive feedback on research approaches, designs, and product ideas.

• Facilitation: Ability to facilitate productive discussions and workshops involving diverse stakeholders to synthesize research and drive consensus.

📝 Enhancement Note: The emphasis on "User Advocacy," "Data-Driven Rigor," and "Collaboration" aligns perfectly with the operational ethos of ensuring product development is user-focused, evidence-based, and integrated across teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Speed: In a fast-paced product development environment, the challenge is to conduct thorough research without unduly delaying timelines. This requires strategic methodology selection and efficient execution.

• Synthesizing Complex Data: RELX operates in complex information and analytics domains. Synthesizing insights from research on these intricate products and user needs can be challenging.

• Influencing Stakeholders: Effectively translating research findings into actionable changes requires strong persuasion and communication skills to influence diverse stakeholders with varying priorities.

• Navigating Large Organization Dynamics: Working within a large enterprise like RELX can present challenges in aligning research efforts, gaining buy-in, and driving consistent adoption of user-centered practices across different business units.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunities to explore and implement cutting-edge UX research techniques, such as AI-driven insights, advanced statistical modeling, or longitudinal studies.

• Cross-Disciplinary Learning: Gaining deeper understanding of product management, engineering challenges, and business strategy within the information services industry.

• Leadership Development: Formal training and practical experience in mentoring, team leadership, and strategic planning for research functions.

• Industry Exposure: Potential to attend industry conferences, contribute to publications, and stay abreast of evolving user behavior and technology trends.

📝 Enhancement Note: The challenges highlight the need for a senior researcher who is not only skilled in methodology but also adept at navigating organizational complexities and driving change through influence and strategic thinking.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to choose between a quick, less rigorous research method and a more thorough, time-consuming one. How did you make your decision, and what was the outcome?" (Focus on strategic trade-offs and impact).

• "How do you ensure your research findings are not only understood but also acted upon by product teams and stakeholders?" (Prepare examples of influencing and driving change).

• "Imagine we are launching a new feature for [mention a RELX product area, e.g., legal analytics]. What would be your initial steps in researching the user needs for this feature?" (Demonstrate your research planning process). Company & Culture Questions:

• "What interests you specifically about RELX and our mission in information and analytics?" (Research RELX's specific business units and recent news).

• "How do you approach mentoring junior researchers? Describe a situation where you helped a junior team member grow their skills." (Highlight your leadership and development capabilities).

• "How do you stay current with the latest UX research trends and technologies?" (Showcase your commitment to continuous learning). Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear structure: Problem -> Research Question -> Methodology -> Participants -> Findings -> Recommendations -> Impact.

• Quantify Everything: Use numbers to show the scale of the problem, the user base, and the impact of your solutions (e.g., "Reduced task completion time by 20%", "Increased user satisfaction scores by 15%").

• Visuals are Key: Use screenshots, diagrams, and concise summaries to make your presentation engaging and easy to follow.

• Be Prepared for Deep Dives: Anticipate questions about your methodology choices, data analysis, and how you handled challenges or unexpected findings.

• Connect to RELX: Whenever possible, draw parallels between your past work and the challenges or opportunities at RELX.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, robust methodological understanding, concrete impact measurement, and strong collaborative and leadership potential, all within the context of RELX's B2B information services environment.

📌 Application Steps

To apply for this Sr. UX Researcher I position:

• Submit your application through the provided Workday link: https://relx.wd3.myworkdayjobs.com/relx/job/Pennsylvania/Sr-UX-Researcher-I_R116588-2.

• Curate Your Portfolio: Select 3-5 of your most impactful UX research projects. Ensure they showcase a range of methodologies, demonstrate your strategic thinking, and clearly articulate the business impact. Tailor your selection to highlight experience relevant to B2B environments and complex data.

• Optimize Your Resume: Highlight keywords related to UX research methodologies, tools (Qualtrics, Lookback, UserTesting.com), data analysis, stakeholder management, and mentoring. Quantify achievements whenever possible with specific metrics.

• Prepare Your Presentation: Practice presenting your portfolio case studies. Focus on clear storytelling, the "why" behind your methodology choices, and the tangible results of your work. Be ready to answer in-depth questions.

• Research RELX: Understand RELX's different business segments, their products, and their market position. Consider how UX research contributes to their mission of providing information and analytics. Familiarize yourself with their company values and recent news.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.