Sr UX Researcher I

📍 Job Overview

Job Title: Sr UX Researcher I

Company: Reed Technology

Location: Pennsylvania, United States

Job Type: FULL_TIME

Category: User Experience Research (UXR) / Product Research

Date Posted: 2026-05-04

Experience Level: 6-8 years

Remote Status: Remote OK

🚀 Role Summary

• Lead the User Experience (UX) Research strategy for a specific business or product line, ensuring a deep understanding of user behaviors, needs, and motivations.

• Drive customer-centricity by translating complex user insights into actionable recommendations that inform product design and future project roadmaps.

• Serve as an expert in a variety of research and testing methodologies, including remote and in-person, moderated and unmoderated approaches.

• Contribute to the development of junior researchers through informal mentoring and knowledge sharing.

📝 Enhancement Note: This role is positioned as a Senior UX Researcher I, indicating a significant level of autonomy and leadership within UX Research. The emphasis on leading strategy and mentoring suggests a blend of individual contribution and team influence, typical for a senior individual contributor role aiming to develop into more formal leadership. The "I" in the title might signify an entry-level senior position, with potential for further advancement.

📈 Primary Responsibilities

• Customer Focus & Insights:

  • Gather, evaluate, and maintain a deep understanding of customer use cases and pain points.
  • Forge strong partnerships with UX Designers, ensuring seamless integration of user feedback and testing insights into the design lifecycle.
  • Align and coach the broader team to prioritize and meet customer needs effectively.
  • Disseminate research findings across the organization through compelling presentations and documentation.
  • Analyze competitor landscapes and understand the regulatory environment impacting user experience.
  • Conduct detailed market segmentation to identify and understand the nuanced needs of specific sub-segments.

• Creative Problem Solving & Strategy:

  • Critically analyze project briefs to ensure the right problems are being addressed through research.
  • Present research learnings and strategic recommendations to stakeholders to guide future product development and business initiatives.
  • Collaboratively analyze research results to propose innovative and effective solutions.
  • Independently identify and select appropriate research methodologies to address complex problems.
  • Partner with UX Designers to iterate on proposed solutions and conduct validation testing.
  • Approach problem-solving from multiple perspectives, fostering a holistic understanding.
  • Facilitate reflection sessions as an integral part of the research process to enhance learning and adaptation.

• Product Design & User-Centricity:

  • Lead the user-centered research process, providing guidance and mentorship to junior researchers.
  • Apply a diverse range of UX Research techniques to uncover actionable insights.
  • Create comprehensive research documentation, analysis outputs, and debriefs.
  • Collaborate with UX Designers to define product structure, information architecture, and layout.
  • Partner with Visual Designers to inform the visual identity and user interface of products.

• Data-Driven Analysis & Testing:

  • Conduct regular usability and validation testing on design work in close collaboration with the UX Design team.

  • Proactively leverage data from analytics packages, customer insight platforms, and other sources to establish key project metrics and understand research context.

  • Iterate on research methods based on testing outcomes and data analysis to optimize effectiveness.

  • Summarize and contextualize data from various sources to inform research objectives.

  • Utilize data to inform and shape future research strategy and testing approaches.

  • Identify data gaps and collaborate with business stakeholders to initiate data collection efforts.

📝 Enhancement Note: The responsibilities clearly indicate a senior-level role focused on strategic UX research leadership. The emphasis on "leading the UX Research strategy," "mentoring juniors," and "sharing research findings with the organization" highlights the expectation for the candidate to not only execute research but also to influence product direction and develop others. The detailed breakdown across customer focus, problem-solving, product design, and data analysis shows the breadth of responsibilities expected from a senior researcher.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in a design-related field (Psychology, UX, HCI, Product Design, Design, Graphic Design, or a related discipline) is preferred but not strictly required if equivalent experience is demonstrated.

Experience: Suggested Minimum 6-8 years of progressive experience in User Experience Research.

Required Skills:

• Expertise in Research Methodologies: Proficient in a wide array of UX Research techniques, including but not limited to:

  • Qualitative methods: User interviews, ethnographic studies, contextual inquiries, focus groups, diary studies.
  • Quantitative methods: Surveys, questionnaire design, A/B testing analysis, analytics interpretation.
  • Usability testing: Moderated (remote and in-person), unmoderated, heuristic evaluations.

• Research Strategy Development: Ability to define research objectives, create research plans, and select appropriate methodologies to address business and product questions.

• Data Analysis & Synthesis: Strong analytical skills to synthesize qualitative and quantitative data into clear, actionable insights and strategic recommendations.

• Stakeholder Communication & Influence: Excellent verbal and written communication skills to effectively present research findings, advocate for user needs, and influence product and business decisions across various organizational levels.

• Mentoring & Leadership: Proven ability to informally mentor junior researchers, guide their work, and foster their development.

• Tool Proficiency: Expert-level knowledge and practical application of key research software such as Qualtrics, Lookback, and Usertesting.com.

• Understanding of Product Development Lifecycle: Familiarity with how UX research integrates into agile development processes, product design, and business strategy.

• Customer/User Focus: A deep empathy for users and a commitment to understanding their needs, behaviors, and motivations.

Preferred Skills:

• Market Segmentation Analysis: Experience in segmenting markets and conducting in-depth research on specific sub-segments.

• Competitive Analysis: Ability to analyze competitor products and user experiences to identify opportunities and threats.

• Visual Design Acumen: Understanding of visual design principles and their impact on user experience.

• Technical Stack Familiarity: Knowledge of the organization's tech stack and its implications for research and product development.

• Cross-Functional Collaboration: Demonstrated success in building strong working relationships with UX Designers, Visual Designers, Product Managers, Engineers, and other stakeholders.

• Experience with Analytics Platforms: Familiarity with web analytics tools (e.g., Google Analytics) and customer insight platforms.

📝 Enhancement Note: The "Critical Experiences (Required for entry into this role): N/A" indicates that while experience is valued, flexibility exists for exceptional candidates. The emphasis on "expert user" for specific tools like Qualtrics, Lookback, and Usertesting.com suggests these are non-negotiable core competencies for this senior role. The preference for a design-related degree highlights the importance of foundational understanding in human-centered disciplines.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Research Impact: Showcase at least 2-3 detailed case studies demonstrating end-to-end UX research projects. Each case study should clearly articulate:

  • The problem statement and research objectives.
  • The methodologies employed (explaining why they were chosen).
  • The research process and execution.
  • Key findings and insights, presented visually and concisely.
  • Actionable recommendations and their implementation.
  • The measurable impact or outcome of the research on the product or business (e.g., improved conversion rates, reduced support tickets, enhanced user satisfaction).

• Methodological Diversity: Highlight experience with a breadth of research methods, including both qualitative and quantitative approaches, and ideally remote and in-person studies.

• Tool Proficiency Demonstration: Examples of how you've utilized research tools like Qualtrics, Lookback, or Usertesting.com to gather, analyze, or present data.

• Stakeholder Engagement Examples: Evidence of how you've communicated research findings and influenced decision-making with various stakeholders (designers, product managers, engineers, leadership).

Process Documentation:

• Research Plan Templates: Provide examples of well-structured research plans that outline objectives, target participants, methodology, timeline, and key deliverables.

• Analysis and Synthesis Frameworks: Illustrate your approach to synthesizing qualitative and quantitative data, perhaps through affinity diagrams, thematic analysis summaries, or user journey maps informed by research.

• Reporting and Presentation Outputs: Showcase examples of research reports, presentations, or dashboards designed to effectively communicate complex findings to diverse audiences.

📝 Enhancement Note: For a Senior UX Researcher, a portfolio is paramount. It should not just list skills but demonstrate them through concrete examples of research projects. Emphasis should be placed on showing how research directly influenced product decisions and delivered tangible business value, aligning with the "Data Driven Analysis & Testing" and "Creative Problem Solving" responsibilities.

💵 Compensation & Benefits

Salary Range: The provided U.S. National Base Pay Range is $95,300 - $158,800 annually.

• Geographic Adjustments: Be aware that actual compensation may vary based on location within the United States due to geographic differentials intended to reflect local market rates.

• Role & Experience Alignment: This range is typical for a Senior UX Researcher role with 6-8 years of experience in the U.S. market.

Benefits:

• Annual Incentive Bonus: Eligibility for an annual incentive bonus, providing an opportunity for additional compensation based on company and individual performance.

• Country-Specific Benefits: Access to a comprehensive suite of country-specific benefits, which can be explored further via the provided link. These often include health insurance, retirement plans, paid time off, and other wellness programs.

• Relocation Assistance: While this role is remote, for other roles within Reed Technology or LexisNexis Legal, relocation assistance may be available. (Note: Not explicitly stated for this role, but a common offering.)

• Professional Development: Opportunities for self-development and career growth are implied through the emphasis on mentoring and learning.

Working Hours: The standard working hours are expected to be approximately 40 hours per week, aligning with a full-time employment type. Flexibility may be available, but core business hours and team collaboration needs will likely dictate the schedule.

📝 Enhancement Note: The salary range provided is a strong indicator for this Senior UX Researcher role in the US. The mention of geographic differentials means candidates in high cost-of-living areas might see salaries at the higher end or even above this range, while those in lower cost-of-living areas might be closer to the lower end. The annual incentive bonus is a key component of total compensation for senior roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Reed Technology operates within the Legal Technology sector, a part of the broader LexisNexis Legal brand. This industry is characterized by a strong focus on data, research, analytics, and providing solutions for legal professionals. The company's mission is to help legal professionals work more efficiently and effectively.

Company Size: Reed Technology is part of LexisNexis, a large global corporation. LexisNexis is a subsidiary of RELX, a global provider of information-based analytics and decision tools. RELX has a significant global workforce (tens of thousands of employees), indicating a large-scale corporate environment with established processes and resources. This means the UX Research team likely operates within a structured framework, with opportunities for collaboration across many departments and business units.

Founded: LexisNexis has a long history, with origins tracing back to the 19th century, though its modern digital form evolved significantly later. RELX was founded in 1958. This long-standing presence suggests a stable, established company with deep roots in information services and a forward-looking approach to technology.

Team Structure:

• UX Research Team: The role is for a Senior UX Researcher I, implying a dedicated UX Research function. This team likely comprises researchers of varying seniority levels, including junior researchers who may be mentored by this role.

• Reporting Structure: The role likely reports to a UX Research Manager or Lead, and collaborates closely with UX Designers, Product Managers, and potentially Data Analysts and Engineers. The "Sr UX Researcher I" title suggests it's a senior individual contributor role, not managing direct reports, but influencing and guiding others.

• Cross-Functional Collaboration: A significant aspect of this role will be collaborating with cross-functional teams, including product management, engineering, design, marketing, and potentially legal professionals themselves, to ensure user needs are integrated into product strategy and development.

Methodology:

• User-Centered Design: The company emphasizes a user-centered approach, as evidenced by the job description's focus on user behaviors, needs, and motivations.

• Data-Driven Decision Making: The role requires utilizing data from analytics, customer insights, and testing to inform research and strategy.

• Agile Development Integration: UX research is expected to be integrated into the product development lifecycle, likely within an agile framework, requiring iterative testing and feedback loops.

• Continuous Improvement: The emphasis on iterating research methods and learning from success and failures points to a culture of continuous improvement.

Company Website: https://www.reedtech.com/ (as part of LexisNexis Legal)

📝 Enhancement Note: Understanding that Reed Technology is part of the larger LexisNexis and RELX entities is crucial. This implies a corporate structure with robust processes, but also potential for bureaucracy. The UX Research function is likely well-established, with access to resources, but also needs to navigate internal stakeholder dynamics and demonstrate ROI consistently. The industry focus on legal tech means understanding the specific needs and workflows of legal professionals will be key.

📈 Career & Growth Analysis

Operations Career Level: This position is classified as a Senior UX Researcher I. This signifies an experienced individual contributor role within the UX Research discipline. It is a step above a standard UX Researcher and indicates a level of expertise and leadership in research strategy, execution, and mentorship. The "I" suggests it may be an entry point into senior-level roles, with opportunities to advance to Senior UX Researcher II, Lead UX Researcher, or UX Research Manager roles. The scope involves leading research for a product line or business area, influencing product direction, and contributing to the growth of other researchers.

Reporting Structure: The Senior UX Researcher I will likely report to a UX Research Manager or Director. They will work collaboratively with UX Designers, Product Managers, Engineers, and potentially Customer Success or Sales teams. While not a formal management role, the position involves informal leadership through mentoring junior researchers and influencing research strategy across projects.

Operations Impact: The impact of this role is directly tied to shaping product strategy and user experience through deep user understanding. By ensuring products are user-centered, intuitive, and effective, this researcher will contribute to:

• Increased User Adoption & Retention: Products that meet user needs are more likely to be adopted and retained.

• Enhanced Customer Satisfaction: Positive user experiences lead to higher satisfaction and loyalty.

• Improved Product-Market Fit: Research helps validate product concepts and features, ensuring they resonate with the target market.

• Reduced Development Costs: Identifying usability issues early in the design process prevents costly rework later.

• Revenue Growth: Ultimately, well-designed products that meet market needs contribute to increased sales and revenue.

Growth Opportunities:

• Advancement to Higher Senior Levels: Progress to Senior UX Researcher II, Lead UX Researcher, or Principal UX Researcher roles, taking on more complex projects, larger product areas, or strategic initiatives.

• Formal Management Path: Transition into a UX Research Manager or Director role, with responsibility for leading a team, managing budgets, and setting departmental strategy.

• Domain Specialization: Deepen expertise within the legal technology domain, becoming a go-to expert for specific user segments or product areas.

• Skill Development: Opportunity to further hone expertise in advanced research methodologies, data analysis techniques, and strategic influence. The company's emphasis on self-development and learning suggests formal training and development programs may be available.

• Cross-Functional Leadership: Opportunity to lead cross-functional initiatives where UX research plays a pivotal role in strategic decision-making.

📝 Enhancement Note: The career progression outlined assumes a standard path within a large tech organization. The "I" in the title is a key indicator that this is likely an entry-level senior role, offering a strong foundation for future growth within Reed Technology or the broader RELX/LexisNexis ecosystem. The emphasis on "self-development" and "mapping development plans" suggests proactive career management is encouraged and supported.

🌐 Work Environment

Office Type: This position is designated as Remote OK, with the primary location being Pennsylvania, United States. This implies a hybrid or fully remote work arrangement is possible for candidates residing in or willing to relocate to Pennsylvania. The company's broader structure as part of LexisNexis/RELX suggests that while this role is remote, there might be opportunities for occasional in-person collaboration, team meetings, or company events at physical office locations if desired or needed.

Office Location(s): While the role is home-based in Pennsylvania, LexisNexis Legal has various office locations across the United States and globally. Candidates should confirm the specific team's physical presence and any potential for co-location if preferred.

Workspace Context:

• Collaborative Environment: As a remote role, effective use of collaboration tools (e.g., Slack, Microsoft Teams, Zoom) will be critical for team interaction and knowledge sharing. The company culture supports collaboration across teams, so expect regular virtual meetings and discussions.

• Operations Tools & Technology: Access to a robust technology stack will be provided, including research software (Qualtrics, Lookback, Usertesting.com), project management tools, and communication platforms. The role requires an expert-level understanding of these tools.

• Team Interaction: While remote, there will be opportunities for interaction with the UX Research team, UX Design team, Product Management, and other stakeholders through scheduled virtual meetings, brainstorming sessions, and informal check-ins. The company values building relationships, so proactive engagement is encouraged.

Work Schedule: The standard work schedule is expected to align with a full-time position (approximately 40 hours per week). As a remote role, there may be some flexibility in daily start and end times, but availability during core business hours for team collaboration and meetings will be essential. The nature of research often requires flexibility to accommodate participant schedules, so some evening or weekend work might occasionally be necessary but should be balanced and communicated.

📝 Enhancement Note: The "Remote OK" designation for Pennsylvania is key. It implies that while remote work is supported, candidates might be expected to reside within a specific state or region for operational and legal reasons. It also suggests that hybrid arrangements might be an option, allowing employees to work from a physical office occasionally.

📄 Application & Portfolio Review Process

Interview Process: The interview process for a Senior UX Researcher role typically involves multiple stages to assess research expertise, strategic thinking, collaboration skills, and cultural fit. Expect the following:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, experience, and interest in the role and company.

• Hiring Manager Interview: A deeper dive into your experience, research philosophy, and approach to problem-solving. This is where you'll discuss your background in relation to the core responsibilities.

• Portfolio Presentation & Deep Dive: A critical stage where you will present 1-2 detailed case studies from your portfolio. This is your opportunity to showcase your research process, insights, impact, and communication skills. Be prepared for in-depth questions about your methodology, decision-making, and results.

• Team/Peer Interviews: Interviews with UX Designers, Product Managers, or other researchers. These sessions focus on collaboration style, ability to work within a team, and how you integrate research into product development.

• Final Interview: Potentially with a senior leader (e.g., Director of Product, Head of UX) to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Tell a Story: Structure each case study as a narrative: problem, research approach, findings, recommendations, and impact. Clearly articulate the "why" behind your decisions.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the real-world impact of your research. Show how your insights led to measurable improvements in the product or business outcomes.

• Highlight Collaboration: Show evidence of how you worked with cross-functional teams, managed stakeholder expectations, and translated research into actionable design or product decisions.

• Be Prepared for "What Ifs": Anticipate questions like "What would you have done differently?" or "How would you approach this new problem?" to demonstrate adaptability and strategic thinking.

• Tailor to the Role: Select case studies that best align with the responsibilities and industry context of Reed Technology (legal tech).

Challenge Preparation:

• Mock Research Scenario: You might be given a hypothetical product or problem and asked to outline a research plan, including objectives, target users, and methods.

• Data Interpretation Exercise: You could be presented with research data (e.g., survey results, interview snippets) and asked to synthesize it into insights and recommendations.

• Whiteboarding Session: Be ready to visually articulate your research process or a specific research approach on a whiteboard or digital equivalent.

• Focus on Process and Rationale: For any challenge, clearly explain your thought process, the rationale behind your choices, and how you would ensure the research is rigorous and actionable.

📝 Enhancement Note: The portfolio presentation is where candidates can truly differentiate themselves. It's not just about what was done, but how and why, and what the outcome was. For a senior role, demonstrating strategic influence and the ability to mentor is as important as the execution of research itself.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms:

  • Qualtrics: Essential for survey design, distribution, and advanced analytics. Expect to demonstrate expert-level proficiency in building complex surveys, managing panel data, and analyzing results.
  • Lookback: A robust platform for unmoderated and moderated remote user testing and qualitative data capture. Proficiency in setting up studies and analyzing video recordings is expected.
  • Usertesting.com (or similar): Widely used for rapid usability testing and gathering user feedback at scale. Expert-level knowledge implies ability to design effective test plans and interpret results quickly.

• Collaboration & Communication:

  • Slack/Microsoft Teams: For daily team communication, project updates, and informal discussions.
  • Zoom/Webex: For remote interviews, team meetings, and presentations.

• Prototyping & Design Tools (for collaboration):

  • Figma/Sketch/Adobe XD: While not a design role, understanding how to interpret and provide feedback on prototypes created in these tools is beneficial for collaboration with UX Designers.

Analytics & Reporting:

• Web Analytics Tools (e.g., Google Analytics): To understand user behavior on digital platforms, identify trends, and contextualize research findings.

• Customer Insight Platforms: Familiarity with tools that aggregate customer feedback, support tickets, and NPS scores.

• Data Visualization Tools (e.g., Tableau, Power BI): While not explicitly mentioned, the ability to work with or interpret data visualizations is a plus for presenting findings.

CRM & Automation:

• CRM Systems (e.g., Salesforce): Understanding how customer data is managed and how UX research can inform CRM strategy or leverage CRM data.

• Survey/Feedback Tools: Beyond Qualtrics, other tools for gathering feedback from various touchpoints.

📝 Enhancement Note: The explicit mention of Qualtrics, Lookback, and Usertesting.com at an "expert level" is a strong indicator of the required technical proficiency. Candidates should be prepared to discuss specific features, advanced functionalities, and how they've leveraged these tools to achieve research objectives and drive insights.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value that permeates all aspects of work, ensuring that user needs and behaviors are at the forefront of all product decisions. This means actively advocating for the user and grounding recommendations in research data.

• Data-Driven Approach: Decisions are informed by evidence. The company values rigorous analysis and the ability to translate data into actionable insights that support business objectives.

• Innovation & Continuous Improvement: Encouragement to develop new ideas, challenge the status quo, and continuously refine processes and products. This includes embracing new research methodologies and learning from both successes and failures.

• Collaboration & Teamwork: A strong emphasis on working together across disciplines, sharing knowledge, and fostering a supportive team environment. This includes actively seeking input from others and helping to resolve conflicts.

• Ownership & Accountability: Taking responsibility for one's work, development, and career. This means proactively managing tasks, seeking feedback, and driving projects to completion.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where UX researchers work closely with Product Managers, UX Designers, Visual Designers, and Engineers. Effective communication and partnership are key to integrating user insights into the product lifecycle.

• Open Communication & Feedback: A culture that encourages open dialogue, active listening, and constructive feedback. Researchers are expected to share their findings clearly and be receptive to input from stakeholders.

• Knowledge Sharing: Encouraging the sharing of research findings, best practices, and learnings across teams to foster a collective understanding of the user and drive better product outcomes. This may involve regular research debriefs, internal presentations, or documentation sharing.

📝 Enhancement Note: The company values align well with typical high-performing UX Research teams. The emphasis on "challenging the status-quo" and "innovates" suggests that researchers are empowered to propose new approaches and not just execute existing ones. The "practices self-development" competency further reinforces a culture of continuous learning and growth.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Business Pace: A common challenge in fast-paced tech environments is maintaining research quality and depth while meeting tight deadlines. This role requires the ability to select appropriate methods that balance thoroughness with speed.

• Influencing Stakeholders & Driving Change: Effectively communicating research findings and persuading diverse stakeholders (who may have different priorities or perspectives) to act on insights can be challenging. This requires strong communication, negotiation, and strategic thinking skills.

• Navigating a Large Corporate Structure: As part of RELX/LexisNexis, there may be established processes, hierarchies, and potential for bureaucracy that can slow down research initiatives. Understanding how to navigate these structures effectively is key.

• Demonstrating ROI of UX Research: Continuously proving the value and impact of UX research to the business is an ongoing challenge. This requires meticulous tracking of outcomes and effective communication of how research contributes to business goals.

• Keeping Pace with Evolving Research Tools & Methods: The field of UX research is constantly evolving. Staying current with new tools, techniques, and best practices requires continuous learning and adaptation.

Learning & Development Opportunities:

• Advanced Research Methodologies: Opportunity to deepen expertise in specialized qualitative and quantitative research techniques, potentially including advanced statistical analysis or behavioral economics.

• Product Strategy & Business Acumen: Develop a stronger understanding of product strategy, market dynamics, and business operations within the legal tech industry, enabling more impactful research contributions.

• Leadership & Mentorship Skills: Enhance leadership capabilities through informal mentoring of junior researchers, potentially leading to opportunities for formal management roles.

• Industry Conferences & Certifications: Access to industry events, workshops, and potentially certifications to further professional development and networking.

• Cross-Functional Project Leadership: Opportunities to lead research efforts on high-impact, cross-functional projects that offer visibility and learning across different business units.

📝 Enhancement Note: The challenges listed are typical for senior-level roles in established tech companies. A strong candidate will have demonstrated experience in overcoming these hurdles, particularly in influencing stakeholders and demonstrating research ROI. The growth opportunities highlight the potential for significant career development within the organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a key stakeholder who was resistant to your research findings. How did you approach it, and what was the outcome?"

  • Preparation: Prepare a STAR (Situation, Task, Action, Result) method answer. Focus on your communication strategy, how you presented data, and how you built consensus.

• "How would you design a research plan to understand user adoption challenges for a new feature within our legal research platform?"

  • Preparation: Outline your approach, including defining objectives, target user segments, key research questions, chosen methodologies (e.g., mixed methods), and success metrics.

• "Imagine a critical bug is reported by a significant client. How would you, as a UX Researcher, contribute to diagnosing and resolving it?"

Company & Culture Questions:

• "Why are you interested in working for Reed Technology/LexisNexis, and what do you know about our products or the legal tech industry?"

  • Preparation: Research Reed Technology's products (e.g., Lexis Advance, LexisNexis Practical Guidance), understand the legal tech landscape, and articulate how your skills align with their mission.

• "How do you approach mentoring junior researchers or sharing your expertise with your team?"

  • Preparation: Provide specific examples of how you've guided colleagues, offered feedback, or facilitated knowledge sharing sessions.

• "How do you ensure your research directly impacts product decisions and delivers demonstrable value to the business?"

Portfolio Presentation Strategy:

• Select Impactful Projects: Choose 2-3 case studies that showcase your breadth of skills, strategic thinking, and measurable impact. Prioritize projects that align with the legal tech domain or complex B2B software.

• Focus on the "Why" and "So What": For each project, clearly articulate why you chose specific research methods, what the key insights were, and so what the implications are for the product and business.

• Visual Storytelling: Use visuals (screenshots, personas, journey maps, charts) to make your findings engaging and easy to understand.

• Be Ready for Deep Dives: Anticipate detailed questions about your methodology, participant selection, data analysis, and how you handled challenges or unexpected findings.

• Practice Your Delivery: Rehearse your presentation to ensure it's concise, clear, and fits within the allotted time.

📝 Enhancement Note: The interview preparation advice emphasizes demonstrating strategic thinking, problem-solving skills, and a deep understanding of how UX research contributes to business objectives. For a senior role, interviewers will be looking for evidence of leadership, influence, and a proactive approach to research and career development.

📌 Application Steps

To apply for this Senior UX Researcher I position:

• Submit your application through the provided Workday link.

• Customize Your Resume: Tailor your resume to highlight experience with the specific research methodologies, tools (Qualtrics, Lookback, Usertesting.com), and responsibilities mentioned in the job description. Quantify your achievements with metrics where possible, focusing on impact.

• Prepare Your Portfolio: Curate 2-3 of your strongest UX research case studies. Ensure they clearly demonstrate your process, insights, recommendations, and the measurable impact of your work. Be ready to present these during the interview process.

• Research Reed Technology and LexisNexis: Familiarize yourself with their products, target users (legal professionals), and the legal technology industry. Understand their mission and values to articulate your fit.

• Practice Your Interview Responses: Prepare for common UX research interview questions, focusing on your experience, problem-solving approach, and ability to influence stakeholders. Practice your portfolio presentation to ensure clarity and conciseness.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.