Sr. UX Product Designer 10929

📍 Job Overview

Job Title: Sr. UX Product Designer 10929

Company: ICSI.

Location: Fort Worth, Texas, United States

Job Type: CONTRACTOR

Category: UX/Product Design

Date Posted: May 20, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Drive the user experience for customer and employee-facing applications within the Digital Customer Experience team.

• Influence product and design decisions from inception through implementation within a cross-functional, agile environment.

• Apply expertise in interaction/visual design, information architecture, user research, and UX strategy to enhance digital products.

• Collaborate closely with Engineering to ensure effective and efficient solution implementation, leveraging project management tools for status updates.

📝 Enhancement Note: This role is positioned within the Digital Customer Experience team at American Airlines, indicating a focus on large-scale, enterprise-level digital products impacting both customers and employees. The emphasis on an agile environment and cross-functional collaboration suggests a fast-paced, iterative design process.

📈 Primary Responsibilities

• Lead end-to-end UX design processes, from ideation through execution, for customer and employee-facing applications.

• Influence product owner decisions by leveraging UX best practices, design principles, and research findings within an agile framework.

• Collaborate with Engineering teams to identify and implement the most effective and efficient solutions.

• Collect, analyze, present, and action feedback on UX deliverables, managing changes proactively.

• Present design work clearly and compellingly to stakeholders, utilizing storytelling and strong presentation skills.

• Provide timely status updates on work progress, issues, and risks using project management tools like Rally, Jira, or Aha!.

• Design the visual style, interface, and interaction flow of applications and experiences, ensuring adherence to design standards and design system patterns.

• Develop conceptual diagrams, wireframes, visual mockups, and interactive prototypes, incorporating systems thinking and information architecture.

• Create research strategies aligned with desired outcomes and develop usability test plans, scripts, and scenarios for prototypes.

• Formulate and test hypotheses regularly during design iterations, utilizing user research techniques (heuristic reviews, user interviews, remote/in-person testing) to assess ease-of-use and comprehension.

• Mentor and guide other Designers, fostering growth, collaboration, and adherence to design standards.

• Ensure designs are responsive and adaptive for seamless user experiences across desktop and mobile platforms.

📝 Enhancement Note: The responsibilities highlight a senior-level role requiring end-to-end ownership, strategic influence, and mentorship capabilities. The explicit mention of project management tools and stakeholder presentation underscores the need for strong communication and organizational skills alongside design expertise.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Library Sciences, or a related discipline, or equivalent experience/training.

Experience:

• Minimum 3 years of experience as a UX practitioner with a background in user experience design, interaction design, or a similar role.

• 5+ years of experience is preferred.

• Experience working closely with Engineers from inception through implementation in an agile environment.

• Proven ability to collaborate effectively across disciplines, product lines, roles, and geographical/time zone boundaries.

Required Skills:

• Strong proficiency in modern design and prototyping tools (e.g., Figma, Adobe Creative Cloud).

• Understanding of front-end development languages such as HTML, CSS, and JavaScript.

• Advanced analytical skills for complex data problems and implementing sustainable solutions.

• Strong organizational skills and the ability to intelligently build flows and wireframes for complex applications.

• Ability to manage multiple concurrent projects and communicate effectively with non-technical users.

• In-depth understanding of both qualitative and quantitative user research methods.

• Strong understanding of user-centered design principles and current trends in web and app design.

• Proficiency in using project management tools (Rally, Jira, Aha!, etc.) for progress tracking and status reporting.

Preferred Skills:

• Experience with accessibility standards beyond basic compliance, including localization and inclusive design practices.

• Ability to adopt, contribute to, and promote design systems and standardization across an enterprise.

• Proven ability to thrive in both Product-focused and Design Operations (DesignOps) environments to meet evolving organizational needs.

• Familiarity with emerging technologies such as generative AI and spatial computing.

📝 Enhancement Note: The "Skills, Licenses, and Certifications" section is crucial for this role. While a Bachelor's is minimum, the 3+ years of experience, coupled with preferred Master's and 5+ years, positions this as a mid-to-senior level role. The emphasis on both design tools and foundational web technologies (HTML/CSS/JS) suggests a need for designers who understand implementation feasibility.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX design process from problem definition to final implementation, highlighting your role and contributions.

• Include case studies demonstrating the application of user research, wireframing, prototyping, and visual design.

• Present examples of how you have influenced product decisions and collaborated with engineering teams.

• Demonstrate experience with responsive and adaptive design principles across various platforms.

Process Documentation:

• Detail your approach to user research, including methodologies used (e.g., interviews, usability testing, heuristic evaluations) and how findings informed design iterations.

• Illustrate your process for creating wireframes, interactive prototypes, and high-fidelity mockups, emphasizing user-centered design principles.

• Provide examples of how you collaborate with cross-functional teams (Product Managers, Engineers, stakeholders) throughout the design lifecycle.

• Showcase your experience in using project management tools (Rally, Jira, Aha!) to track progress, manage tasks, and communicate status updates.

• Document your approach to developing and adhering to design systems and standards.

📝 Enhancement Note: For a Sr. UX Product Designer role, a strong portfolio is paramount. It should not only display visual design skills but also a deep understanding of the UX process, problem-solving capabilities, and the ability to articulate design decisions and their impact. Demonstrating experience with both product-focused and DesignOps aspects is a significant plus.

💵 Compensation & Benefits

Salary Range:

Given this is a W2 Contract role located in Fort Worth, Texas, and requires 3-5+ years of experience, a competitive hourly rate would likely fall between $45 - $70 per hour, depending on the candidate's specific experience, skills, and the duration of the contract. For a Sr. level role with 5+ years of experience, the higher end of this range is more probable.

Benefits:

As a W2 contractor, benefits are typically provided by the staffing agency or through direct contract terms. Potential benefits may include:

• Health, Dental, and Vision Insurance (often through a third-party provider)

• Paid Time Off (PTO) or Vacation Days (may accrue based on contract length)

• 401(k) plan (sometimes offered by the agency)

• Potential for contract extension or conversion to full-time employment

Working Hours:

• Standard 40-hour work week.

• The role is on-site in Fort Worth, TX, implying a requirement to be present in the office during business hours.

• Flexibility may be offered depending on project needs and team agreements, but core hours are expected.

📝 Enhancement Note: The salary range is an estimate for a W2 contract position in Fort Worth, Texas, for a Sr. UX Product Designer with 3-5+ years of experience. Actual compensation can vary significantly based on the specific contract duration, agency, and the depth of the candidate's qualifications. Benefits for contract roles are often less comprehensive than for full-time employees and should be verified with the hiring entity or staffing agency.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aviation/Airline Services. ICSI. is associated with American Airlines, indicating a large, established corporation in the transportation sector.

Company Size: Large Enterprise (implied by American Airlines affiliation). This suggests a structured environment with established processes, a broad user base, and significant impact potential.

Founded: American Airlines was founded in 1926, indicating a long history and deep-rooted presence in the industry. ICSI's founding date is not specified but operates within this established framework.

Team Structure:

• The role is within the Digital Customer Experience team, part of the broader Customer Experience Organization.

• This is a multidisciplinary UX team responsible for the user experience of customer and employee-facing applications.

• The Sr. UX Product Designer will work within a cross-functional team, collaborating with Product Owners, Engineers, and potentially other designers and researchers.

Methodology:

• Agile methodologies are central to the team's workflow, requiring iterative design and development cycles.

• User-centered design principles are fundamental, guiding all design decisions based on research and user feedback.

• Systems thinking is encouraged, emphasizing understanding how different components of an application or system interact.

• Design systems are utilized to ensure consistency and scalability of designs across various products.

Company Website: http://www.icsicad.com (Note: This appears to be a general company URL, and the role is specifically with American Airlines' digital experience team.)

📝 Enhancement Note: The affiliation with American Airlines suggests a corporate culture that values reliability, efficiency, and customer service. Within the Digital Customer Experience team, expect a focus on innovation within the constraints of a large enterprise, with an emphasis on data-driven decisions and rigorous process adherence.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Product Designer. This level implies a significant degree of autonomy, responsibility for leading design initiatives, and the capacity to mentor junior team members. It signifies a transition from execution-focused work to strategic contribution and leadership within design projects.

Reporting Structure:

The role reports into the Digital Customer Experience team within the Customer Experience Organization. The specific reporting manager would likely be a UX Manager or Director. The designer will collaborate closely with Product Owners and Engineering leads, forming a core product team.

Operations Impact:

This role directly impacts the user experience of critical customer and employee-facing applications. By improving usability, efficiency, and engagement, the Sr. UX Product Designer contributes to:

• Enhanced customer satisfaction and loyalty.

• Increased operational efficiency for employees.

• Successful adoption of digital tools and platforms.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like user research methodologies, interaction design for complex systems, or accessibility standards.

• Leadership: Transition into a Lead UX Designer role, managing larger projects or a portfolio of products, and taking on more significant mentorship responsibilities.

• DesignOps: Move into a Design Operations role, focusing on scaling design processes, managing design systems, and improving design team efficiency across the organization.

• Cross-functional Mobility: Potentially move into Product Management or related strategic roles by leveraging deep understanding of user needs and product development.

• Industry Expertise: Become a subject matter expert in UX for the airline industry, a valuable niche.

📝 Enhancement Note: The "Sr." title and the mention of mentoring suggest a clear growth path towards lead or management roles. The option to focus on either product-centric design or DesignOps provides flexibility for career development within the operations and design disciplines.

🌐 Work Environment

Office Type: On-site in Fort Worth, TX. This implies a traditional office setting within a large corporate environment.

Office Location(s): Fort Worth, Texas. This location suggests potential access to a major metropolitan area with a growing tech scene, though the primary focus will be within the corporate headquarters or a designated office space for American Airlines' digital teams.

Workspace Context:

• Collaborative Environment: Expect a highly collaborative workspace designed for cross-functional team interaction, likely featuring open-plan areas, meeting rooms, and potentially dedicated project spaces.

• Tools & Technology: Access to industry-standard design and prototyping software (Figma, Adobe CC), project management tools (Jira, Rally), and potentially internal design systems and research platforms.

• Team Interaction: Frequent interaction with Product Managers, Engineers, other UX Designers, UX Researchers, and stakeholders across the organization. This environment fosters knowledge sharing and rapid feedback loops.

Work Schedule:

• Primarily a standard 40-hour work week, Monday through Friday.

• While on-site, there may be opportunities for some flexibility in start/end times, subject to team and project requirements.

• Occasional extended hours may be necessary to meet project deadlines, especially during critical development phases.

📝 Enhancement Note: The on-site requirement in Fort Worth, Texas, is a key factor. While American Airlines is a large organization, this specific role implies being part of a physical team hub, fostering in-person collaboration and integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, interest, and cultural fit.

• Portfolio Review: A dedicated session where the candidate presents their portfolio, showcasing 2-3 key projects. This is a critical step to evaluate design process, problem-solving skills, and impact.

• Technical/Design Interviews: Sessions with UX team members and potentially Product Managers/Engineers to dive deeper into design thinking, specific project details, and technical skills. Expect scenario-based questions and design challenges.

• Hiring Manager Interview: A final discussion with the hiring manager to assess overall fit, leadership potential, and alignment with team goals.

• Potential Design Challenge: A take-home assignment or a live design exercise to evaluate problem-solving and design execution under timed conditions.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your thought process, the problem you were solving, your role, the methodologies you employed, and the rationale behind your design decisions.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores).

• Tell a Story: Structure your case studies as compelling narratives that highlight challenges, your approach, solutions, and outcomes.

• Showcase Collaboration: Emphasize how you worked with cross-functional teams, managed feedback, and navigated design constraints.

• Tailor to the Role: Highlight projects that align with enterprise-level applications, customer/employee experience, and agile development environments.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly understand the problem statement, target users, and business goals.

• Define Scope: Clearly outline the scope of your solution and any assumptions you are making.

• Prioritize: Focus on delivering a core solution that addresses the main problem, rather than trying to solve everything.

• Communicate Clearly: Present your thought process, design decisions, and rationale transparently. Be prepared to defend your choices.

• Consider Constraints: Think about technical feasibility, accessibility, and scalability.

📝 Enhancement Note: The portfolio review is likely the most critical part of the application process for this Sr. UX Product Designer role. Candidates should prepare to walk through their work in detail, emphasizing the "why" behind their design decisions and demonstrating their ability to influence outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Adobe Creative Cloud (Photoshop, Illustrator, XD), Sketch (potentially).

• Project Management: Rally, Jira, Aha! (for tracking progress, managing sprints, and reporting status).

• Collaboration: Slack, Microsoft Teams, Confluence (for communication and documentation).

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and measure design impact.

CRM & Automation:

• While not a direct CRM role, understanding how design integrates with customer data and workflows within CRM systems (e.g., Salesforce) could be beneficial for context.

• Familiarity with workflow automation concepts as they relate to user experience and process efficiency.

📝 Enhancement Note: Proficiency in Figma and Adobe CC is explicitly stated. Experience with project management tools like Rally, Jira, and Aha! is also a requirement for status reporting. Understanding front-end technologies (HTML, CSS, JS) is crucial for designers to communicate effectively with engineers and understand implementation possibilities.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of both customers and employees through intuitive and effective design.

• Collaboration: Strong emphasis on teamwork, open communication, and cross-functional partnership to achieve shared goals.

• Innovation: A drive to explore new ideas, leverage emerging technologies, and continuously improve user experiences.

• Efficiency & Agility: A focus on streamlined processes, iterative development, and delivering value quickly within an agile framework.

• Quality & Excellence: A dedication to high standards in design execution, accessibility, and user satisfaction.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work seamlessly with Product Managers, Engineers, Researchers, and other stakeholders, acting as a bridge between user needs and technical execution.

• Feedback Culture: An environment where constructive feedback is welcomed and given, fostering continuous improvement of designs and processes.

• Knowledge Sharing: Encouragement of sharing best practices, design patterns, and learnings across the team and wider organization.

• Data-Driven Decision Making: Relying on user research, analytics, and testing to inform design choices and measure impact.

📝 Enhancement Note: The culture likely values a blend of creative problem-solving and rigorous, data-informed execution. Expect a fast-paced environment where collaboration and clear communication are key to navigating complex projects within a large enterprise.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively advocating for user needs while aligning with business objectives and technical constraints within a large corporate structure.

• Design System Adoption and Evolution: Contributing to and promoting the use of design systems while also identifying areas for improvement and expansion.

• Navigating Enterprise Complexity: Designing for a vast user base and a complex ecosystem of applications, requiring a strong understanding of information architecture and systems thinking.

• Keeping Pace with Technology: Staying current with evolving design tools, methodologies, and emerging technologies like generative AI and spatial computing, and understanding their application.

Learning & Development Opportunities:

• Advanced UX Training: Opportunities to deepen expertise in areas like advanced user research techniques, complex interaction design, or inclusive design.

• Design System Contribution: Playing a key role in the development and governance of enterprise-wide design systems.

• Mentorship Programs: Formal or informal mentorship opportunities to guide junior designers or be mentored by senior leaders.

• Industry Conferences & Workshops: Potential for attending relevant UX conferences or workshops to stay abreast of industry trends and best practices.

• Exposure to Emerging Tech: Hands-on experience with cutting-edge technologies like generative AI and spatial computing as they are integrated into the product roadmap.

📝 Enhancement Note: The role presents opportunities to tackle large-scale design challenges within a major corporation, while also offering pathways for professional growth through specialization, leadership, and exposure to new technologies.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing stakeholder demands with user needs. How did you approach it, and what was the outcome?" (Prepare a STAR method response focusing on your negotiation and advocacy skills.)

• "How do you approach designing for accessibility and inclusivity? Can you share an example of a design challenge you solved with these principles in mind?" (Be ready to discuss WCAG standards and specific design solutions.)

• "Walk us through your process for developing a design system or contributing to an existing one. What are the key considerations?" (Focus on standardization, reusability, and collaboration.)

Company & Culture Questions:

• "What interests you about working for American Airlines and specifically within the Digital Customer Experience team?" (Research their recent digital initiatives and express genuine interest.)

• "How do you see your skills contributing to our goal of enhancing customer and employee digital experiences?" (Connect your experience to their stated objectives.)

Portfolio Presentation Strategy:

• Structure: Aim for a 3-act structure for each case study: Problem/Challenge, Your Process/Solution, and Outcome/Impact.

• Visuals: Use high-quality mockups, wireframes, and prototypes. Show the evolution of the design.

• Narrative: Clearly articulate your role, the problem, the research, your design decisions, and the results. Use storytelling to engage your audience.

• Metrics: Quantify success whenever possible. If direct metrics are unavailable, discuss qualitative feedback or anticipated impact.

• Conciseness: Be mindful of time. Focus on the most impactful projects and key learnings. Be prepared for follow-up questions.

📝 Enhancement Note: Candidates should prepare to articulate not just what they designed, but why they designed it that way, backed by research and a clear understanding of user needs and business objectives. Demonstrating an understanding of agile, design systems, and collaboration is crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the JazzHR platform.

• Portfolio Customization: Curate your portfolio to prominently feature 2-3 relevant projects that showcase your end-to-end UX design process, particularly those involving enterprise applications, customer/employee experiences, or agile development. Highlight your contributions to interaction design, visual design, user research, and prototyping.

• Resume Optimization: Ensure your resume clearly outlines your experience with UX design principles, specific tools (Figma, Adobe CC, Jira, Rally), agile methodologies, and your years of experience. Use keywords from the job description, such as "UX Product Designer," "Interaction Design," "User Research," and "Agile." Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process and project outcomes using the STAR method. Prepare to discuss your experience with design systems, accessibility, and cross-functional collaboration. Be ready to present your portfolio and answer scenario-based questions.

• Company Research: Familiarize yourself with American Airlines' digital presence and initiatives. Understand their customer and employee-facing applications and any recent digital transformations. This will help you tailor your responses and demonstrate genuine interest in their specific operational context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.