Sr. UX Designer

📍 Job Overview

Job Title: Sr. UX Designer

Company: Abbott

Location: Madison, Wisconsin, United States

Job Type: Full-time

Category: User Experience (UX) Design / Customer Experience (CX) Operations

Date Posted: 2026-08-28

Experience Level: Mid-Senior Level (4+ years)

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in defining and delivering innovative, customer-centric journeys across digital and physical touchpoints within Abbott's Customer & Digital Experience (CDX) team.

• The Sr. UX Designer will facilitate the realization of UX strategy and vision, ensuring a holistic Service Design that encompasses all customer interactions.

• Key responsibilities include addressing business, user, and technology UX requirements through continuous analysis, iteration, solutioning, and delivery within an Agile framework.

• This position requires a customer-centric, digital-first approach, collaborating with cross-functional teams to build comprehensive journey frameworks, information architectures, design systems, and prototypes.

📝 Enhancement Note: While the title is "Sr. UX Designer," the description emphasizes responsibilities that bridge UX design with operational aspects of customer journeys and service design. This suggests a role that requires not just creative design but also an understanding of how user experiences integrate with business processes and technology delivery, aligning it with operations-focused roles. The focus on "service design deliverables (e.g., Service Blueprints)" and "operational requirements" points to a need for understanding the practical implementation and end-to-end flow, which are core to operations.

📈 Primary Responsibilities

• Collaborate with CDX Strategists, Researchers, and Experience Management teams to produce integrated Service Design deliverables (e.g., Service Blueprints) for multiple customer journeys and experiences.

• Assist in the design, execution, and incorporation of user research findings to inform and enhance journey designs.

• Employ Design Thinking, storytelling, and conceptual prototypes to effectively communicate product/service visions, flows, and features to stakeholders.

• Create and advocate for the adoption of design systems, website interaction models, information architectures, user task flows, and screen designs, transforming complex data into intuitive visualizations.

• Facilitate the use of ideation, sketching, storyboarding, and rapid prototyping (low to medium fidelity) to test and validate proposed customer journeys.

• Support the adaptation and implementation of enterprise-wide UX best practices, standards, principles, and design thinking processes for UX, Product, and Engineering teams.

• Foster active collaboration and remove impediments by working closely with Strategy, Product, and Engineering leadership to ensure the delivery of the overall Experience vision and OKRs.

• Advocate for the UX vision of the Experience and its associated Journeys, ensuring alignment with business objectives.

• Uphold company mission and values, including accountability, innovation, integrity, quality, and teamwork, while complying with the Quality Management System.

• Act with and model an inclusion mindset, contributing to an equitable and accessible design environment.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on process and cross-functional collaboration, which are hallmarks of operations roles. The mention of "Service Blueprints," "task and workflow modeling," and "iterative solutioning" indicates a need for structured problem-solving and process optimization, aligning with the operational execution of user experience strategies.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Design, Marketing, Business, Life Sciences, Engineering, or a related field.

• Alternatively, a High School Degree/General Education Diploma with 4+ years of relevant experience in lieu of a Bachelor’s degree. Experience:

• 4+ years of experience working as a UX Designer.

• Familiarity with Agile / Scrum / Kanban methodologies, crucial for iterative development and process management.

• Demonstrated experience in applying modern user experience design, discovery, and delivery techniques.

• Proven expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Sketch, Miro).

• Strong knowledge of HTML, CSS, JavaScript, and associated design tools.

• Demonstrated strong understanding of the current web and mobile technology landscape.

• Solid understanding of human-centered design and design thinking methodologies.

• Experience in creating accessible, inclusive, and equitable designs.

• Experience utilizing design systems (e.g., Material, Carbon, Fluent).

• Proven problem-solving, organizational, and analytical skills with the ability to evolve UX strategy based on research, data, and industry trends.

• Experience translating complex user, business, operational, and technical requirements into clear, accurate, and compelling UX deliverables.

• Experience in relationship building, motivation, and fostering curiosity for creative and collaborative solutioning.

• Experience working constructively and collaboratively with strategists, product managers, engineers, researchers, and SMEs.

• Strong written and verbal communication skills, adaptable to various audiences, from team members to senior leadership.

• Organizational and time management skills with a proactive, logical approach to workload, capable of working both independently and within a team.

• Demonstrated ability to perform the essential duties of the position with or without accommodation.

• Authorization to work without sponsorship. Required Skills:

• UX Design Principles & Methodologies

• Service Design & Journey Mapping

• Design Thinking & Human-Centered Design

• Information Architecture & Wireframing

• Prototyping (Low to High Fidelity)

• Usability Testing & User Research Integration

• Design Systems Implementation & Utilization

• Agile/Scrum/Kanban Methodologies

• Collaboration & Stakeholder Management

• Communication (Written & Verbal) Preferred Skills:

• Mentoring Junior UX Designers

• Healthcare, Wellness, or Digital Health Industry Experience

• Service Design (Digital & Physical) and Operations Integration

• B2C and B2B Product/Service Experience

• React Framework Familiarity

📝 Enhancement Note: The requirements emphasize a blend of creative design skills and operational awareness. The explicit mention of "Agile / Scrum / Kanban methodologies," "operational requirements," and "service design" indicates that candidates familiar with process frameworks, workflow optimization, and the practical execution of user experiences will be highly valued. The requirement for 4+ years of experience points towards a mid-to-senior level candidate expected to contribute strategically and mentor others.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of end-to-end user journey design, showcasing a deep understanding of customer touchpoints and service blueprints.

• Case studies detailing the process of translating complex business, user, and operational requirements into intuitive UX solutions.

• Examples of creating and utilizing design systems, including how they promote consistency and efficiency across multiple products or platforms.

• Prototypes (low to high fidelity) illustrating the user flow and interaction design for specific features or journeys.

• Evidence of user research integration, showing how insights were gathered and applied to iterative design improvements.

• Work samples that highlight the creation of accessible, inclusive, and equitable designs.

• Projects that showcase collaboration with cross-functional teams (e.g., Product, Engineering, Strategy) to achieve project goals. Process Documentation:

• Case studies detailing the application of Design Thinking and Human-Centered Design methodologies from problem definition to solution delivery.

• Documentation of iterative design processes, including how feedback from usability testing and stakeholder reviews was incorporated.

• Examples of workflow modeling and task analysis that informed the information architecture and user flows.

• Visualizations demonstrating the transformation of complex data into clear, actionable graphics and charts.

📝 Enhancement Note: The emphasis on "service design deliverables (e.g., Service Blueprints)," "operational requirements," and "workflow modeling" in the primary responsibilities suggests that a portfolio should not only showcase visual design but also the strategic and process-oriented thinking behind it. Candidates should be prepared to demonstrate how their UX designs integrate with broader operational frameworks and contribute to efficient customer journeys.

💵 Compensation & Benefits

Salary Range:

The provided salary range for this position is $78,000.00 – $156,000.00 USD per year. This range is a benchmark for a Senior UX Designer role in the United States, considering the specified experience level and the nature of a global healthcare leader like Abbott.

📝 Enhancement Note: The salary range of $78,000 - $156,000 USD for a Sr. UX Designer in Madison, WI, is competitive for a mid-to-senior level role in the tech and healthcare sectors. This range reflects the required 4+ years of experience, specialized skills in UX design, service design, and familiarity with Agile methodologies, as well as the company's standing as a global healthcare leader. Cost of living in Madison, WI, while moderate compared to major tech hubs, supports this range for a specialized role.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company match (e.g., 401(k)).

• Paid time off (PTO), including vacation, sick leave, and holidays.

• Life and disability insurance.

• Employee assistance program (EAP).

• Opportunities for professional development, training, and continuing education.

• Potential for performance-based bonuses.

• Access to company-sponsored wellness programs.

• Tuition reimbursement programs. Working Hours:

• Standard working hours are typically 40 hours per week, aligning with the "Standard" work shift.

• While primarily on-site, the role may involve some flexibility in scheduling to accommodate project needs and collaboration, consistent with Agile methodologies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Diagnostics, Medical Devices, Nutritionals, Branded Generic Medicines). Abbott is a global leader with a mission to help people live more fully. This industry context implies a focus on patient outcomes, regulatory compliance, and innovation.

Company Size: 115,000+ employees globally. This large enterprise structure suggests established processes, but also opportunities for impact within dedicated teams like Customer & Digital Experience (CDX).

Founded: Abbott was founded in 1888, indicating a long history of innovation and stability in the healthcare sector.

Team Structure:

• The role sits within the Customer & Digital Experience (CDX) team, responsible for defining, driving, and delivering customer journeys across all channels.

• This team works collaboratively with strategists, researchers, product managers, engineers, and subject matter experts (SMEs).

• The Sr. UX Designer will likely work within a specific Experience Design team, focusing on one or more customer journeys within a broader Experience (e.g., Patient, Provider).

• Reporting structure likely involves a UX Lead or Director within the CDX organization. Methodology:

• Customer-Centricity: A core tenet, focusing on understanding and designing for customer needs across all touchpoints.

• Digital-First Approach: Prioritizing digital solutions while ensuring integration with physical experiences.

• Service Design: Emphasizing holistic, cross-touchpoint journeys.

• Agile Development: Utilizing Agile/Scrum/Kanban methodologies for iterative design and delivery.

• Design Thinking: Employing structured problem-solving frameworks.

• Data-Driven Decisions: Incorporating user research, analytics, and industry trends to inform strategy and design.

Company Website: https://www.abbott.com/

📝 Enhancement Note: Abbott's scale and healthcare focus mean that operations within UX/CX are critical for ensuring consistent, compliant, and effective customer interactions. The CDX team's role is to operationalize customer experience strategy, making this UX role integral to the company's go-to-market and customer engagement processes.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer position, indicating a level of expertise and autonomy. The role involves not just executing design tasks but also facilitating strategy realization, mentoring junior designers (preferred qualification), and contributing to cross-functional team success. It sits at the intersection of creative design and operational execution of customer experiences.

Reporting Structure: The Sr. UX Designer will report to a UX Lead or Manager within the Customer & Digital Experience (CDX) team. They will collaborate closely with peers in Strategy, Research, Product Management, and Engineering, acting as a key contributor to the delivery of specific customer journeys and experiences.

Operations Impact: This role directly impacts customer satisfaction, adoption rates of digital tools, and the overall efficiency of customer interactions. By optimizing user journeys and service design, the Sr. UX Designer contributes to smoother operational processes for customers and the company, potentially influencing retention, lead generation, and brand perception – all critical operational metrics.

Growth Opportunities:

• Leadership in UX: Potential to lead UX initiatives for specific journeys or customer types, taking on more strategic design responsibilities.

• Mentorship: Opportunity to formally mentor junior UX designers, developing leadership and coaching skills.

• Specialization: Deepen expertise in specific areas like Service Design, Healthcare UX, or accessibility.

• Cross-Functional Mobility: Transition into Product Management, CX Strategy, or Operations roles within Abbott, leveraging a strong understanding of customer journeys and business processes.

• Advanced Training: Access to Abbott's extensive learning and development programs, including industry conferences and specialized certifications.

📝 Enhancement Note: The "Sr." title and responsibilities suggest a role with significant influence on how customer experiences are operationalized. Growth paths likely involve moving into lead design roles, management, or even operational strategy roles that leverage deep UX understanding.

🌐 Work Environment

Office Type: The role is specified as "On-site" in Madison, Wisconsin. This suggests a traditional office setting where collaboration and in-person interaction are expected.

Office Location(s): 5505 Endeavor Ln, Madison, Wisconsin, United States. This location will serve as the primary work environment.

Workspace Context:

• Collaborative Environment: The description emphasizes collaboration with CDX Strategists, Researchers, Product Managers, and Engineers. The office environment likely supports this through shared workspaces, meeting rooms, and informal interaction areas.

• Tools and Technology: Access to standard office equipment, design software (Figma, Sketch, Adobe Creative Suite, Miro), and potentially specialized UX research tools.

• Team Interaction: Regular opportunities to engage with UX team members, cross-functional partners, and potentially stakeholders from different divisions (e.g., Diagnostics, Medical Devices).

Work Schedule:

• The work shift is "Standard," typically implying a 40-hour work week, Monday through Friday.

• While on-site, the Agile nature of the work might allow for some flexibility in daily start/end times, subject to team coordination and project demands.

• Travel is listed as "No," simplifying the work arrangement to primarily on-site.

📝 Enhancement Note: The on-site requirement in Madison, WI, suggests a traditional corporate office environment. For operations-minded candidates, this means a structured workday where face-to-face collaboration and adherence to established office protocols are likely important.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will likely review applications and resumes for basic qualifications and alignment with the role's requirements.

• Hiring Manager/Team Interview: A conversation with the hiring manager and potentially other UX team members to assess experience, skills, and cultural fit. This may include discussing past projects and design philosophies.

• Portfolio Review & Presentation: A critical stage where candidates present their work. Expect to walk through 2-3 key projects, detailing the problem, your role, the process (including research, ideation, iteration), challenges faced, solutions implemented, and outcomes/impact. Focus on demonstrating your understanding of user needs, business goals, and operational considerations.

• Skills-Based Assessment/Case Study: A potential exercise or case study where candidates are asked to solve a UX problem, design a flow, or critique an existing experience, often under time constraints. This tests problem-solving abilities and design thinking in practice.

• Cross-Functional Stakeholder Interviews: Interviews with key partners (e.g., Product Managers, Engineers, Strategists) to evaluate collaboration skills and ability to translate UX concepts into actionable plans.

• Final Interview: A concluding discussion with senior leadership to confirm fit and offer.

Portfolio Review Tips:

• Highlight Operations Integration: For each project, clearly articulate how your UX solutions addressed specific business or operational requirements, not just user needs. Use terms like "streamlined workflows," "reduced user error," "improved data capture," or "enhanced process efficiency."

• Showcase Service Design: Include examples of journey maps, service blueprints, or other artifacts that demonstrate your ability to think holistically across digital and physical touchpoints and understand the underlying operational processes.

• Quantify Impact: Whenever possible, present metrics or outcomes that demonstrate the success of your designs. This could include improvements in conversion rates, task completion times, user satisfaction scores, or reduction in support tickets – all relevant to operational efficiency.

• Detail Your Process: Clearly outline your design process, emphasizing research, ideation, iteration, and testing. Explain why you made certain design decisions, linking them back to user insights or business objectives.

• Accessibility & Inclusivity: Showcase examples of how you've designed for accessibility and inclusivity.

• Tool Proficiency: Mention the tools used (Figma, Sketch, Adobe Suite, Miro, etc.) and how they facilitated your workflow.

Challenge Preparation:

• Understand Abbott's Business: Research Abbott's divisions (Diagnostics, Medical Devices, Nutritionals, Branded Generics) and their target customers (Patients, Providers).

• UX in Healthcare: Be prepared to discuss the unique challenges and considerations of designing for the healthcare industry (e.g., compliance, patient safety, complex user groups).

• Process Optimization Focus: If given a case study, focus on how your proposed UX solutions can simplify processes, reduce friction, and improve efficiency for both users and the organization.

• Communication Clarity: Practice articulating complex design concepts clearly and concisely, adapting your language for different audiences.

📝 Enhancement Note: The emphasis on "operational requirements," "service design," and "workflow modeling" in the job description suggests that interviewers will be looking for candidates who can connect UX design directly to business outcomes and process efficiency, not just aesthetic appeal or user satisfaction in isolation.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD), Miro. Proficiency in at least one major design tool (Figma, Sketch) and prototyping capabilities is essential. Miro is crucial for collaborative ideation and workflow mapping.

• User Research & Testing: Familiarity with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, Qualtrics).

• Web Technologies: Strong knowledge of HTML, CSS, and JavaScript is required for understanding technical feasibility and collaborating effectively with developers.

• Design Systems: Experience working with and contributing to established design systems (e.g., Material Design, Carbon Design System, Fluent UI).

Analytics & Reporting:

• Familiarity with web analytics platforms (e.g., Google Analytics) to understand user behavior and measure the impact of designs.

• Ability to interpret data and metrics to inform design decisions and demonstrate ROI. CRM & Automation:

• While not explicitly stated as a primary requirement for this UX role, an understanding of how UX designs integrate with CRM systems (like Salesforce) and marketing automation platforms used by Abbott would be beneficial, particularly for understanding end-to-end customer journeys.

📝 Enhancement Note: The explicit mention of specific design tools like Figma, Sketch, Adobe Creative Suite, and Miro, along with web technologies (HTML, CSS, JavaScript), indicates these are core technical requirements. Experience with design systems and analytics tools further solidifies the need for a technically proficient and data-aware UX designer.

👥 Team Culture & Values

Operations Values:

• Accountability: Taking ownership of design outcomes and their impact on customer journeys and business objectives.

• Innovation: Driving new ideas and solutions to enhance customer experiences and leverage technology effectively.

• Integrity: Upholding ethical design practices, data privacy, and company standards, especially critical in healthcare.

• Quality: Commitment to delivering high-quality, well-tested, and user-friendly designs that meet stringent healthcare standards.

• Teamwork: Collaborating effectively across diverse teams (UX, Product, Engineering, Strategy, Research) to achieve shared goals.

• Inclusion: Actively designing for accessibility, equity, and diverse user needs.

Collaboration Style:

• Cross-Functional Integration: Strong emphasis on working closely with strategists, researchers, product managers, and engineers to ensure designs are feasible, aligned with business goals, and meet user needs.

• Constructive & Collaborative: Fostering positive working relationships to encourage creative thinking and effective problem-solving.

• Agile Environment: Embracing iterative feedback loops and adapting designs based on input from team members and stakeholders.

• Advocacy: Championing UX best practices and the user's perspective within project teams and across the organization.

📝 Enhancement Note: The company values and collaboration style highlight a work environment that values both individual contribution and collective success, with a strong emphasis on process, quality, and ethical considerations, particularly relevant in the healthcare sector.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Operational Constraints: Effectively translating user desires into designs that are also technically feasible, cost-effective, and align with Abbott's operational realities and regulatory requirements.

• Navigating Large Enterprise Structures: Working within a large organization like Abbott requires strong communication and stakeholder management skills to gain buy-in and ensure consistent implementation of UX vision across diverse product lines and divisions.

• Integrating Digital and Physical Experiences: Designing seamless customer journeys that bridge online interactions with offline touchpoints (e.g., doctor's visits, diagnostic procedures) presents complex operational and design challenges.

• Keeping Pace with Technology and Healthcare Trends: Continuously learning and adapting UX strategies to new technologies, evolving user expectations, and advancements in the healthcare landscape.

Learning & Development Opportunities:

• Specialized UX Training: Access to courses and workshops focused on advanced UX techniques, service design, interaction design, and accessibility.

• Industry Conferences: Opportunities to attend leading UX and healthcare technology conferences to stay abreast of industry trends and best practices.

• Mentorship Programs: Formal and informal mentorship from senior UX leaders and cross-functional peers.

• Cross-Divisional Exposure: Gaining experience across Abbott's different business units (Diagnostics, Medical Devices, Nutritionals) to broaden understanding of the healthcare ecosystem.

• Leadership Development: Potential pathways to lead UX projects, mentor junior designers, or move into management roles.

📝 Enhancement Note: The challenges presented are typical for senior roles in large, regulated industries. The growth opportunities emphasize continuous learning and the potential for career advancement within a stable, innovative healthcare company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing user needs with significant business or operational constraints. How did you approach it, and what was the outcome?" (Focus on your process for negotiation, compromise, and finding optimal solutions.)

• "How would you approach designing a customer journey that spans both digital platforms and physical interactions within the healthcare context? What operational considerations would be paramount?" (Highlight your service design skills and understanding of end-to-end processes.)

• "Walk us through your process for integrating user research and usability testing into your design workflow. How do you ensure feedback leads to actionable improvements?" (Emphasize iterative design and data-driven decision-making.) Company & Culture Questions:

• "What interests you specifically about Abbott and the healthcare industry? How do you see UX contributing to Abbott's mission?" (Showcase your research on Abbott and your understanding of their impact.)

• "How do you foster collaboration with product managers, engineers, and strategists? Describe a situation where you had to influence stakeholders to adopt a UX-centric approach." (Focus on your communication and interpersonal skills.)

• "How do you ensure your designs are accessible and inclusive? Provide an example of how you've applied these principles." (Demonstrate your commitment to equitable design.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the target users, the proposed solution, the process, the challenges, and the measurable impact.

• Emphasize Process and Rationale: Don't just show pretty screens; explain why you made certain design decisions. Connect your choices to user research, business goals, or operational efficiency.

• Showcase Service Design Artifacts: If possible, include examples of journey maps, service blueprints, or workflow diagrams to demonstrate your holistic approach.

• Quantify Results: Use data and metrics to prove the effectiveness of your designs. If direct metrics aren't available, use proxy indicators or qualitative feedback.

• Be Ready for Technical Questions: Prepare to discuss the technical feasibility of your designs and your understanding of HTML, CSS, and JavaScript.

• Tailor to Abbott: Frame your examples in a way that resonates with Abbott's mission and the healthcare industry.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skills but also strategic thinking, process orientation, and an understanding of the operational implications of UX within a large, regulated industry like healthcare.

📌 Application Steps

To apply for this Sr. UX Designer position at Abbott:

• Submit your application through the official Abbott careers portal link provided.

• Customize Your Resume: Tailor your resume to highlight keywords and responsibilities mentioned in the job description, especially "Service Design," "Customer Journeys," "Agile," "Design Systems," "Healthcare," and specific tools like "Figma." Quantify achievements with metrics where possible.

• Curate Your Portfolio: Select 2-3 strong case studies that best showcase your end-to-end UX process, focusing on projects that involved complex requirements, collaboration, and demonstrated impact. Ensure your portfolio explicitly addresses service design and operational considerations.

• Prepare Your Presentation: Practice walking through your portfolio projects, clearly articulating your process, design rationale, and the impact of your work, with a specific focus on how your UX solutions supported business and operational goals.

• Research Abbott: Understand Abbott's mission, its various business divisions (Diagnostics, Medical Devices, Nutritionals, Branded Generics), and the healthcare landscape. Familiarize yourself with their commitment to innovation and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.