Sr. User Interface Designer Analyst I (II)

📍 Job Overview

Job Title: Sr. User Interface Designer Analyst I (II)

Company: PJM Interconnection

Location: Audubon, PA, United States

Job Type: FULL_TIME

Category: User Interface/User Experience Design (UI/UX)

Date Posted: June 04, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on the end-to-end visual and interactive design of digital products, including websites and mobile applications, with a strong emphasis on user-centric experiences.

• Responsibilities include translating user flows and wireframes into high-fidelity mockups, ensuring aesthetic appeal and intuitive usability in alignment with UI consistency and user needs across platforms.

• The position involves close collaboration with stakeholders to understand functional requirements, conducting user interviews to inform design decisions, and maintaining UI patterns and components for visual coherence.

• A key aspect of this role is evaluating and enhancing end-to-end workflows to boost usability and efficiency for both internal administrators and external stakeholders, leveraging a deep understanding of design principles.

📝 Enhancement Note: While the provided description focuses heavily on UI design, the inclusion of "Analyst" in the title and responsibilities like "evaluating end-to-end workflows to enhance usability and efficiency" suggests a need for analytical skills and a broader understanding of user experience beyond just visual design. This role is positioned within the energy sector, specifically PJM Interconnection, which manages the electric grid and wholesale electricity markets. Operations professionals in this context would need to understand the critical nature of reliable and user-friendly interfaces for energy market participants and internal operations teams.

📈 Primary Responsibilities

• Develop and refine high-fidelity mockups and interactive prototypes for digital products, translating user flows and wireframes into polished, user-centric interfaces.

• Conduct user research, including interviews and surveys, to gather insights into user needs and pain points, and translate these findings into actionable design improvements.

• Maintain and evolve UI patterns, components, and style guides to ensure visual consistency, brand adherence, and a cohesive user experience across all digital platforms.

• Collaborate closely with cross-functional teams, including product managers, developers, and business stakeholders, to understand functional requirements and translate them into effective design solutions.

• Evaluate existing end-to-end workflows and user journeys to identify opportunities for enhanced usability, efficiency, and stakeholder satisfaction.

• Update and manage corporate website and intranet content using a Content Management System (CMS), ensuring content is accurate, engaging, and aligned with strategic goals.

• Support the creation and deployment of surveys, polls, and registration forms using specific tools, ensuring clear conditional logic and user-friendly interfaces.

• Apply principles of visual hierarchy, color theory, typography, and responsive web design to create aesthetically pleasing and functional interfaces.

• Assist business users with web content changes and updates, providing guidance and support to ensure content quality and consistency.

📝 Enhancement Note: The responsibilities listed indicate a blend of pure UI design and more analytical "analyst" tasks, common in operations roles. The emphasis on "evaluating end-to-end workflows" and "quantitative and qualitative analysis" points towards a need for process improvement and data-informed design decisions, which is a key aspect of operations. The mention of "Sitecore" and "Qualtrics" as potential tools further solidifies this.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Graphic Design, Marketing, UI Design, Web Design, UX Design, or an equivalent combination of education and work experience. Experience:

• A minimum of 5 years of professional experience in UI design, web design, or a related field.

• Demonstrated experience with website maintenance and creation, understanding of mobile-first design principles, and responsive web design techniques.

• Proven experience in utilizing prototyping and mockup tools to create user-centric designs.

• General understanding of front-end technologies such as HTML and CSS.

• Experience with Content Management Systems (CMS) for website updates and maintenance.

• Experience in quantitative and qualitative analysis to inform design decisions and measure impact.

• Proficiency in using Microsoft Office Suite (MS-Word, MS-Excel, MS-PowerPoint) for documentation, analysis, and presentations. Required Skills:

• UI Design: Expertise in creating visually appealing and intuitive user interfaces for web and mobile applications.

• Prototyping & Wireframing: Proficiency with tools like Axure (or similar) for creating interactive prototypes and low-fidelity wireframes.

• Responsive Web Design: Deep understanding of designing for various screen sizes and devices.

• Visual Design Principles: Strong grasp of visual hierarchy, color theory, and typography.

• User-Centric Design: Ability to translate user needs and flows into effective design solutions.

• Content Management Systems (CMS): Familiarity with updating and managing web content.

• Analytical Skills: Experience in quantitative and qualitative analysis for research and evaluation.

• Communication & Collaboration: Excellent written and oral communication skills, with strong collaboration abilities to work effectively in a team environment.

Preferred Skills:

• Experience with specific tools such as Axure, Sitecore, and Qualtrics.

• User Experience (UX) Certification.

• Experience in the energy sector or with complex operational systems.

📝 Enhancement Note: The "Analyst" component of the title, combined with responsibilities like "evaluating end-to-end workflows" and "quantitative and qualitative analysis," suggests that candidates with a strong analytical mindset and experience in process improvement will be highly valued. While not explicitly stated as "revenue operations" or "sales operations," the underlying principles of efficiency, user experience, and data-driven decision-making are core to operations roles. The mention of specific tools like Sitecore and Qualtrics indicates a preference for candidates with practical experience in enterprise-level systems.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Visual Design Excellence: Showcase a range of high-fidelity mockups and interactive prototypes demonstrating a strong understanding of visual hierarchy, typography, color theory, and branding.

• User-Centric Case Studies: Present detailed case studies of projects where user research (interviews, surveys) directly informed design decisions and led to measurable improvements in usability or efficiency.

• Workflow Optimization Examples: Include examples of how you have evaluated and improved end-to-end workflows, illustrating the problem, your proposed solutions, and the resulting enhancements in user experience or operational efficiency.

• Responsive Design Demonstrations: Provide examples of designs that effectively adapt across different devices and screen sizes, showcasing your proficiency in mobile-first and responsive design principles.

• CMS and Web Maintenance Experience: If applicable, demonstrate experience with Content Management Systems (CMS) and website maintenance tasks, highlighting your ability to manage and update web content accurately.

Process Documentation:

• User Research Methodology: Clearly articulate your process for conducting user interviews, surveys, and other forms of user research, outlining how insights are captured and translated into design requirements.

• Design Iteration Process: Illustrate your approach to iterating on designs based on feedback, user testing, and performance data, emphasizing how you drive UI consistency and meet evolving user needs.

• Cross-Functional Collaboration Workflow: Document your process for collaborating with developers, product managers, and stakeholders, including how you manage feedback, resolve design conflicts, and ensure alignment with project goals.

• UI Guideline Development: Showcase your experience in establishing and maintaining UI patterns, components, and style guides, demonstrating how you ensure visual consistency and scalability across platforms.

📝 Enhancement Note: For an operations-focused candidate, the portfolio should highlight not just visual design skills but also the analytical and process-oriented aspects. Specifically, demonstrating how UI design contributes to operational efficiency, data accuracy, and stakeholder satisfaction within a complex environment like PJM Interconnection would be crucial. Quantifiable results from previous projects are highly recommended.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Senior UI Designer/Analyst roles in the Audubon, PA area with 5-10 years of experience, the estimated annual salary range is $95,000 - $130,000. This estimate considers factors such as cost of living in the Philadelphia metropolitan area, the specialized nature of the energy industry, and the hybrid work arrangement. Benefits:

• Comprehensive Medical, Vision, and Dental Insurance plans.

• Robust 401(k) Plan with a 100% employer match up to 5% of contributions, plus a non-elective employer contribution.

• Generous Vacation time and Paid Holidays.

• Tuition Reimbursement program to support continuous learning.

• Life Insurance and Accidental Death and Dismemberment (AD&D) Insurance.

• Short-term and Long-term Disability Coverage.

• Business Travel and Accident Insurance.

• Employee Assistance Program (EAP) for personal and professional support.

• Child Day Care Referral Program.

• Adoption Benefits. Working Hours:

• Standard 40-hour work week, typical for a FULL_TIME position. The hybrid arrangement offers flexibility, allowing for a blend of in-office and remote work, which can support efficient work cycles for data analysis and focused design tasks.

📝 Enhancement Note: The salary range is an estimate based on general market data for similar roles and locations. PJM Interconnection is a significant organization in the energy sector, which often commands competitive compensation. The detailed benefits package suggests a commitment to employee well-being and professional development, which is attractive to operations professionals seeking stability and comprehensive support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Energy (Electric Grid and Wholesale Electricity Markets). PJM Interconnection operates the largest centrally coordinated grid in North America, managing the flow of electricity for 65 million people across 13 states and the District of Columbia. This industry demands high reliability, precision, and efficiency, influencing the operational culture.

Company Size: PJM Interconnection is a large organization, typically employing over 1,000 individuals, which suggests a structured environment with established processes and opportunities for specialization.

Founded: PJM was founded in 1927, giving it a long history and deep expertise in grid management and electricity markets. This longevity indicates a stable operational foundation and a culture that values experience and long-term planning.

Team Structure:

• The UI design team likely operates within a broader IT, Technology, or Engineering department, collaborating closely with software development, business analysis, and operations teams.

• Reporting structures are likely hierarchical, with a Design Manager or Director overseeing the team, and analysts reporting to them.

• Cross-functional collaboration is essential, involving close partnerships with business units that rely on PJM's digital platforms for market operations, grid management, and reporting. Methodology:

• Data-Driven Design: Expect a strong emphasis on data analysis and user feedback to inform design decisions, ensuring that interfaces meet the critical needs of the energy market.

• Process Optimization: A core focus will be on improving the efficiency and usability of digital tools used by internal teams and external stakeholders in managing the electric grid and electricity markets.

• Agile/Iterative Development: While not explicitly stated, modern digital product development often employs agile methodologies, suggesting an iterative approach to design and development.

Company Website: https://www.pjm.com/

📝 Enhancement Note: For an operations-minded candidate, understanding the critical nature of PJM's function in the energy sector is paramount. The company's focus on reliability and efficiency translates directly into the expectations for digital tools and interfaces. The role of a UI Designer here is not just about aesthetics but about ensuring the smooth and effective operation of complex systems that impact millions.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Sr. User Interface Designer Analyst I (II)," indicating a mid-to-senior level position. The "Analyst" designation implies a responsibility that extends beyond pure design to include analysis of user needs, workflows, and system performance. The "(II)" suggests potential for growth or a range within the senior level.

Reporting Structure: The role likely reports into a Design Lead, Manager, or Director within the IT or Technology department. Collaboration will be extensive with development teams, business analysts, and operational stakeholders across PJM.

Operations Impact: The UI Designer plays a crucial role in ensuring that PJM's digital platforms are user-friendly, efficient, and reliable. This directly impacts the operational effectiveness of internal teams managing the grid and the ability of external stakeholders to participate in wholesale electricity markets. Well-designed interfaces can reduce errors, improve response times, and enhance overall operational performance.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas of UI/UX design within the energy sector, such as complex data visualization for grid management or user onboarding for market participants.

• Leadership Development: Potential to move into lead designer roles, mentoring junior designers, or managing design projects.

• Cross-Functional Transition: Experience gained in understanding operational workflows and user needs could open doors to roles in Business Analysis, Product Management, or Operations Management within PJM.

• Skill Enhancement: The company's commitment to training (e.g., Tuition Reimbursement) supports professional development in advanced design tools, UX research methodologies, and potentially analytics.

📝 Enhancement Note: The "Analyst" part of the title is key here. It suggests that career progression might involve moving into roles that combine design with deeper analytical responsibilities, such as UX Research Lead, Senior UX Analyst, or even into product management or operational strategy roles where understanding user interaction with complex systems is critical.

🌐 Work Environment

Office Type: The company offers a "Hybrid" work arrangement, indicating a mix of remote and on-site work. This suggests a modern work environment that balances flexibility with the need for in-person collaboration.

Office Location(s): The primary office for this role is in Audubon, PA. PJM Interconnection may have other locations, but this specific position is based in Audubon. The hybrid model allows for flexibility in daily work location.

Workspace Context:

• Collaborative Spaces: Expect modern office spaces equipped with collaborative areas designed for team meetings, brainstorming sessions, and design critiques, fostering interaction among UI designers, developers, and business analysts.

• Technology Access: Employees will have access to standard workplace technology, including high-performance workstations, relevant software licenses (e.g., for design, prototyping, and CMS tools), and reliable network connectivity.

• Team Interaction: The hybrid model necessitates structured opportunities for team interaction, likely through scheduled in-office days, virtual meetings, and collaborative online tools.

Work Schedule: A standard 40-hour work week is typical for a FULL_TIME role. The hybrid nature offers flexibility in managing work hours and location, which can be beneficial for operations professionals who need to balance focused analytical work with collaborative tasks.

📝 Enhancement Note: For an operations-focused candidate, the hybrid environment is advantageous. It allows for focused, deep work at home, essential for complex design tasks and analysis, while also enabling in-person collaboration and knowledge sharing during office days, which is critical for understanding intricate operational requirements and building relationships with stakeholders.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the role's requirements, focusing on UI design skills, analytical capabilities, and relevant experience.

• Technical/Design Interview: This stage will likely involve a deeper dive into your portfolio, discussing specific projects, your design process, and your approach to user research and workflow analysis. Be prepared to discuss your experience with tools like Axure, Sitecore, and Qualtrics if applicable.

• Behavioral/Situational Interview: Questions will assess your collaboration skills, problem-solving abilities, communication style, and how you handle challenges in a team environment, particularly within a critical infrastructure sector like energy.

• Case Study/Design Challenge (Potential): You might be asked to complete a design exercise or present a specific case study demonstrating your ability to translate requirements into effective designs and analyze operational impacts.

• Final Interview: Discussions with hiring managers and potential team members to ensure cultural fit and confirm your suitability for the role and PJM's operational environment.

Portfolio Review Tips:

• Quantify Your Impact: For each project, clearly articulate the problem you solved, your specific role, the design solutions implemented, and, most importantly, the measurable outcomes (e.g., improved efficiency, reduced error rates, increased user satisfaction).

• Highlight Analytical Contributions: Showcase how you used quantitative and qualitative analysis to inform your design decisions. Include examples of user research, data interpretation, and workflow evaluations.

• Demonstrate Process: Walk through your design process, from initial research and wireframing to high-fidelity mockups and iteration, emphasizing your structured approach.

• Tailor to PJM: Research PJM's mission, industry, and digital platforms. If possible, subtly tailor your portfolio presentation to align with the kinds of challenges and users they serve in the energy sector.

• Clarity and Conciseness: Ensure your portfolio is well-organized, easy to navigate, and clearly communicates your skills and achievements.

Challenge Preparation:

• Understand PJM's Context: Familiarize yourself with PJM's role in the energy market, the types of users who interact with their systems (grid operators, market participants, internal staff), and the critical nature of their operations.

• Process Mapping: Be ready to discuss how you would approach mapping and analyzing existing workflows to identify areas for UI/UX improvement.

• Problem-Solving Scenarios: Prepare to discuss hypothetical design challenges related to complex data visualization, user onboarding for new market rules, or improving the usability of operational dashboards.

📝 Enhancement Note: Operations professionals will want to emphasize their ability to translate complex functional requirements into intuitive user interfaces and demonstrate how their design work contributes to operational efficiency and reliability. The "Analyst" aspect of the role means that showing analytical rigor in your design process and portfolio is as important as visual design skills.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Mockup Tools: Experience with tools like Axure is explicitly mentioned as a plus, indicating a need for proficiency in creating interactive prototypes and detailed mockups. Other industry-standard tools like Figma, Sketch, or Adobe XD are likely also relevant.

• Content Management Systems (CMS): General understanding is required, with specific mention of Sitecore as a plus. Familiarity with enterprise-level CMS platforms is beneficial.

• Design Software: Proficiency in Adobe Creative Suite (Photoshop, Illustrator) for asset creation and manipulation.

Analytics & Reporting:

• User Research Tools: Experience with survey tools such as Qualtrics is mentioned as a plus, indicating a need for creating and analyzing user feedback mechanisms.

• Analytics Platforms: While not explicitly named, understanding how to interpret data from web analytics tools (e.g., Google Analytics) to inform design decisions would be valuable.

• Data Analysis: Proficiency in quantitative and qualitative analysis is required, suggesting the ability to work with data to identify trends and insights.

CRM & Automation:

• Collaboration Tools: Proficiency with standard office suites (Microsoft Office Suite) and collaboration platforms (e.g., Microsoft Teams, Slack) is expected.

📝 Enhancement Note: For operations candidates, highlighting experience with tools that facilitate process analysis, data collection, and reporting is crucial. The mention of Qualtrics and Sitecore suggests a preference for candidates familiar with enterprise-grade platforms that manage content and user interactions, often integrated into broader operational workflows.

👥 Team Culture & Values

Operations Values:

• Reliability & Precision: Reflecting PJM's core mission, the operations culture values accuracy, attention to detail, and unwavering reliability in all tasks, especially those impacting critical infrastructure.

• Efficiency & Optimization: There's a strong emphasis on streamlining processes, improving workflows, and maximizing the effectiveness of digital tools to support operational goals.

• Collaboration & Communication: Given the complex nature of grid operations and market management, open communication and effective collaboration across diverse teams (technical, business, operational) are paramount.

• Data-Driven Decision Making: Decisions are expected to be informed by data, user feedback, and thorough analysis, ensuring that design choices are strategic and impactful.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where UI designers work closely with developers, business analysts, subject matter experts in grid operations, and market participants to ensure designs meet diverse needs.

• Process Improvement Focus: The culture likely encourages continuous improvement, with an open attitude towards feedback and iterative refinement of both designs and underlying processes.

• Knowledge Sharing: A culture of sharing best practices, design patterns, and lessons learned is likely fostered to maintain high standards and accelerate learning within the design and operations teams.

📝 Enhancement Note: Candidates should emphasize their ability to work within a highly regulated and critical operational environment where precision, reliability, and efficiency are non-negotiable. Demonstrating an understanding of how UI design directly contributes to these operational imperatives will resonate strongly.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of the Energy Sector: Navigating the intricate rules, regulations, and technical complexities of the electric grid and wholesale electricity markets, and translating them into user-friendly interfaces.

• Balancing Stakeholder Needs: Effectively managing the diverse requirements and expectations of internal operational teams, market participants, and regulatory bodies.

• Maintaining UI Consistency: Ensuring a cohesive and intuitive user experience across a wide range of digital products and platforms that may have varying lifecycles and development histories.

• Adopting New Technologies: Staying abreast of evolving UI/UX design trends and technologies while ensuring compatibility with existing enterprise systems and infrastructure.

Learning & Development Opportunities:

• Specialized Design Skills: Opportunities to deepen expertise in areas like data visualization for complex operational data, accessible design for diverse user groups, or advanced interaction design.

• Industry Knowledge: Gaining in-depth understanding of the energy sector, grid operations, and wholesale electricity markets, which can be a significant career differentiator.

• Process Improvement Methodologies: Learning and applying frameworks for analyzing and optimizing workflows, directly contributing to operational efficiency.

• Mentorship and Leadership: Potential for mentorship from senior designers and leaders, and opportunities to take on project leadership roles as experience grows.

📝 Enhancement Note: For operations-minded candidates, framing challenges as opportunities for process improvement and skill enhancement will be beneficial. Highlighting an eagerness to learn about the energy sector and contribute to operational excellence will be a strong selling point.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for evaluating and improving an end-to-end workflow. How would you apply this to a system used by grid operators?" (Focus on analysis, user research, and iterative design for operational efficiency).

• "How do you ensure UI consistency across multiple platforms and applications, especially when dealing with legacy systems or diverse user groups?" (Highlight process for UI pattern development, style guides, and collaboration with development).

• "Walk us through a complex design project where you had to balance the needs of different stakeholders (e.g., technical users, business users, external clients). How did you manage and prioritize these needs?" (Emphasize communication, negotiation, and data-driven decision-making). Company & Culture Questions:

• "What interests you about working in the energy sector, specifically at PJM Interconnection?" (Research PJM's mission and demonstrate an understanding of its critical role).

• "How do you approach collaboration with development teams and business stakeholders, particularly in a hybrid work environment?" (Discuss your communication strategies, feedback mechanisms, and proactive engagement).

• "How do you measure the success of your UI designs, beyond just aesthetics?" (Focus on metrics related to usability, efficiency, task completion rates, and error reduction). Portfolio Presentation Strategy:

• Quantify Impact: For each case study, clearly state the problem, your role, the solution, and the measurable results (e.g., "Reduced task completion time by 15%", "Improved user satisfaction scores by 20%").

• Showcase Analytical Rigor: Detail your user research methodology, how you analyzed qualitative and quantitative data, and how these insights drove your design decisions.

• Demonstrate Process Flow: Visually or verbally walk through your design process, from initial wireframes and user flows to high-fidelity mockups and interactive prototypes.

• Address Operational Relevance: Connect your design choices to operational efficiency, reliability, and usability for specific user groups relevant to PJM's business.

• Tool Proficiency: Be ready to discuss your experience with tools like Axure, Sitecore, Qualtrics, and standard design software.

📝 Enhancement Note: Operations candidates should emphasize their analytical skills, process-oriented thinking, and ability to translate complex requirements into functional and user-friendly designs. Demonstrating an understanding of how UI design impacts operational efficiency and reliability will be key.

📌 Application Steps

To apply for this operations-aligned UI Design position:

• Submit your application through the PJM Careers portal using the provided link.

• Customize Your Resume: Tailor your resume to highlight experience in UI/UX design, user research, workflow analysis, and proficiency with relevant tools (e.g., Axure, Sitecore, Qualtrics). Quantify achievements with specific metrics wherever possible.

• Curate Your Portfolio: Ensure your portfolio prominently features case studies demonstrating your design process, user-centric approach, analytical skills, and quantifiable results. Focus on projects that show workflow optimization and user experience improvements.

• Prepare for Technical and Behavioral Interviews: Practice articulating your design process, explaining your project decisions, and discussing how you collaborate with teams. Be ready to answer questions about your experience in quantitative/qualitative analysis and your interest in the energy sector.

• Research PJM Interconnection: Understand the company's mission, its role in the energy market, and the critical nature of its operations. This research will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.