Sr. Solution Design Manager

📍 Job Overview

Job Title: Sr. Solution Design Manager

Company: Maritz

Location: Fenton, MO, United States

Job Type: Full time

Category: Revenue Operations / Sales Operations / GTM Enablement

Date Posted: 2026-09-04

Experience Level: 7+ Years

Remote Status: Hybrid

🚀 Role Summary

• This role is pivotal in bridging the gap between sales and delivery, ensuring technical solutions are feasible, well-defined, and successfully implemented for Maritz clients.

• It involves deep engagement in the late-stage sales process, translating client needs into robust technical architectures and project scopes.

• The position requires a strategic leader who can influence cross-functional teams, manage scope, and ensure successful product launches and client satisfaction.

• This is an ideal position for professionals experienced in solutioning, product implementation, and technical program management within client-facing environments.

📝 Enhancement Note: While the title is "Sr. Solution Design Manager," the core responsibilities and required skills align strongly with GTM Operations, Sales Operations, and Revenue Operations functions that focus on pre-sales technical solutioning, post-sales delivery continuity, and product/platform governance. The role emphasizes bridging sales opportunities with delivery capabilities, a key aspect of revenue operations.

📈 Primary Responsibilities

• Lead technical discovery and requirements definition for qualified opportunities, acting as a subject matter expert in late-stage sales presentations and demos.

• Direct the development of Proofs of Concept (POCs) and collaborate with Product, Delivery, and other subject matter experts on architecture approaches.

• Assess platform fit, make product versus custom development decisions, identify technical risks, define scope boundaries, and detail customization needs for client solutions.

• Provide crucial effort estimation, scoping, and pricing inputs for technology solutions, ensuring Statement of Work (SOW) documents accurately reflect the technical solution, delivery assumptions, and feasibility.

• Own scope governance during implementation, ensuring launch readiness and leading the smooth handoff to Client Success teams.

• Guide implementation teams to resolve solution questions, manage scope implications, and maintain alignment with the approved technical approach.

• Maintain deep knowledge of Maritz platforms, product capabilities, technical guardrails, and delivery standards to inform solution recommendations.

• Identify product patterns that should influence the product backlog and support consistent solutioning across opportunities.

• Integrate current knowledge of engagement technology, loyalty and incentive program operations, client needs, and competitive expectations into all solution recommendations.

📝 Enhancement Note: The responsibilities clearly delineate a critical GTM operations function: ensuring the technical viability and successful delivery of solutions sold. This involves a blend of pre-sales technical consulting, project oversight, and product governance, all aimed at optimizing the revenue realization process and ensuring client retention through successful implementation.

🎓 Skills & Qualifications

Education:

• Minimum of Bachelor’s degree or equivalent related experience required. Experience:

• 7+ years of experience in technology solutioning, solution architecture, product implementation, technical program management, loyalty or incentive program delivery, or a related professional field required.

• Experience translating client needs into technical requirements, scope, estimates, and implementation-ready solutions is preferred.

• Strong understanding of loyalty and incentive programs, engagement technology platforms, Maritz products and services, delivery operations, product guardrails, and the overall approach to building scalable client solutions is preferred. Required Skills:

• Solution Design & Technical Discovery: Proven ability to lead technical discovery, define requirements, and architect robust solutions.

• Delivery Management & Scope Governance: Expertise in overseeing implementation, managing scope creep, and ensuring launch readiness.

• Cross-functional Collaboration: Strong ability to collaborate effectively with sales, product, engineering, and delivery teams.

• Strategic Leadership & Mentoring: Demonstrated strategic leadership skills, with experience as a coach and mentor to others.

• Project Management: Excellent organizational and project management skills, with an ability to work under tight deadline pressure.

• Communication & Presentation: Professional written and oral communication skills, with a proven ability to present strategic recommendations to clients and internal stakeholders.

• Technical Acumen: Deep understanding of engagement technology, loyalty/incentive platforms, and Maritz specific solutions.

• Microsoft Office Suite Proficiency: Essential for documentation, reporting, and presentations.

Preferred Skills:

• Experience with specific Maritz platforms and services.

• Familiarity with agile or other relevant project management methodologies for solution implementation.

• Knowledge of competitive landscape in engagement and loyalty solutions.

📝 Enhancement Note: The experience requirement of 7+ years, coupled with the need for solution architecture, product implementation, and technical program management, positions this role as a senior-level contributor within GTM operations. The emphasis on translating client needs into technical requirements and managing scope highlights the critical link between sales success and operational delivery.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Solution Architecture Diagrams: Showcase ability to map complex technical solutions, detailing components, integrations, and data flows.

• Technical Discovery & Requirements Documents: Examples of how client needs were translated into detailed, actionable technical specifications.

• Scope of Work (SOW) Examples: Demonstrations of creating clear, feasible SOWs that accurately reflect technical solutions and delivery assumptions.

• Proof of Concept (POC) Summaries: Documentation of successful POCs, outlining objectives, methodologies, and outcomes.

• Implementation Oversight Case Studies: Examples of managing solution implementation, highlighting challenges overcome, scope governance, and successful launch readiness.

• Product Governance Contributions: Evidence of input into product backlog, identification of reusable components, or adherence to technical guardrails.

• ROI & Impact Analysis: Case studies demonstrating how proposed solutions delivered measurable business impact or ROI for clients.

Process Documentation:

• Workflow Design & Optimization: Present examples of designing or optimizing workflows for solution definition, sales-to-delivery handoff, or implementation processes.

• System Integration Strategies: Documentation detailing how different platforms and technologies were integrated to form a cohesive client solution.

• Risk Assessment & Mitigation Plans: Examples of identifying and planning for technical risks associated with complex solutions.

• Client Handoff Protocols: Demonstrated experience in creating and executing seamless handoffs from sales/solution design to delivery and client success teams.

📝 Enhancement Note: For a role focused on solution design and delivery continuity, a portfolio demonstrating practical application of these skills is crucial. The emphasis should be on tangible outputs that show the candidate's ability to translate abstract needs into concrete, deliverable technical solutions and manage their successful implementation.

💵 Compensation & Benefits

Salary Range:

• Given the Sr. Solution Design Manager title, 7+ years of experience, and the hybrid nature of the role in Fenton, MO, a competitive salary range for this position in the St. Louis metropolitan area would typically fall between $110,000 - $150,000 annually. This estimate is based on industry benchmarks for senior technical solution architects, technical program managers, and senior sales engineers in similar markets, considering the specialized nature of loyalty and engagement technology solutions. Benefits:

• Comprehensive Health Coverage: Medical, Dental, and Vision insurance plans.

• Financial Security: Life insurance, Disability insurance, and a 401k plan with potential company match.

• Work-Life Balance: Generous Paid Time Off (PTO), year-end holiday closure, and Paid Parental Leave.

• Professional Development: Tuition reimbursement for continued learning and skill enhancement.

• Employee Well-being: Maritz emphasizes a human-first culture with a focus on employee well-being and flexible work arrangements.

Working Hours:

• This is a full-time role, with an expected commitment of approximately 40 hours per week. The hybrid work arrangement requires 3 days per week in the Fenton, MO office.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for a Senior Solution Design Manager with 7+ years of experience in a hybrid role in the Fenton, MO area, considering industry standards for technology solutioning and program management roles. Maritz's stated commitment to employee well-being and comprehensive benefits package is a strong draw for operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Maritz operates within the broader Human Capital Management, Customer Experience, and Employee Engagement technology and services sector. They specialize in designing and delivering experiences, incentives, and recognition programs that inspire people to perform their best. This context means the operations team works at the intersection of technology, data analytics, and human behavior to drive business outcomes for clients.

Company Size: Maritz is a large organization, indicated by its status as a significant employer and its comprehensive benefits package. This implies robust internal processes, opportunities for specialization, and potential for complex, large-scale projects. For operations professionals, this means working within a structured environment with established procedures, but also opportunities to influence and improve those processes.

Founded: While the founding year isn't explicitly provided, Maritz's description highlights "decades of innovation and perseverance," suggesting a long-standing presence in the market. This history likely translates to a stable company culture with deep industry expertise.

Team Structure:

• The Sr. Solution Design Manager will likely be part of a larger Sales Operations, Revenue Operations, or dedicated Solution Design team.

• This team would collaborate closely with Sales, Product Management, Engineering, Delivery, and Client Success departments.

• Reporting structure is likely to a Director or VP of Solution Design, Sales Operations, or a related GTM function.

• Cross-functional collaboration is a cornerstone of this role, requiring strong relationship-building and communication skills. Methodology:

• Data-Driven Decision Making: Operations at Maritz likely leverage data analytics to understand client needs, assess solution feasibility, and measure implementation success.

• Process Optimization: A core focus will be on refining the sales-to-delivery lifecycle, ensuring efficiency, accuracy, and scalability of solution design and implementation processes.

• Agile/Iterative Approaches: While not explicitly stated, the nature of solutioning and product development often involves iterative processes, especially in defining and refining technical solutions.

Company Website: www.Maritz.com

📝 Enhancement Note: Maritz's focus on "human connection" and "inspiring people to perform their best" suggests a culture that values collaboration, employee well-being, and impactful work. For operations roles, this means an environment that supports professional growth while emphasizing the human element in technology solutions.

📈 Career & Growth Analysis

Operations Career Level: This is a senior-level individual contributor role, requiring significant experience and strategic input. It sits within the GTM/Sales Operations domain, focusing on the technical pre-sales and post-sales transition. The role demands leadership qualities and the ability to influence without direct authority over many teams.

Reporting Structure: The Sr. Solution Design Manager will likely report to a Director or VP level within Solution Design, Sales Operations, or a similar GTM leadership function. This provides exposure to senior leadership and strategic decision-making.

Operations Impact: The Sr. Solution Design Manager has a direct and significant impact on revenue generation and client retention. By ensuring technically sound and feasible solutions are sold, they minimize delivery risks, improve client satisfaction, and contribute to profitable deal closures. Their role also influences product development by providing feedback on platform capabilities and market needs.

Growth Opportunities:

• Leadership Track: Potential to move into management roles, leading a team of Solution Designers or Technical Architects.

• Specialization: Deepen expertise in specific Maritz platforms, loyalty/incentive programs, or complex solution architectures.

• Broader GTM Strategy: Transition into roles with wider responsibility in Sales Operations, Revenue Operations, or Product Strategy.

• Client-Facing Expertise: Develop advanced client advisory and strategic consulting skills.

📝 Enhancement Note: The role offers a clear path for career progression within operations, leveraging a blend of technical, strategic, and leadership skills. The emphasis on influencing cross-functional teams and driving successful client outcomes provides a strong foundation for future leadership opportunities.

🌐 Work Environment

Office Type: This is a hybrid role, meaning a combination of remote work and in-office presence. The company emphasizes a "flexible environment" and "human connection," suggesting a collaborative and supportive office setting.

Office Location(s): The primary office location is Fenton, MO. The hybrid model requires employees to be in the office 3 days per week (Tuesday, Wednesday, Thursday are specified). This provides opportunities for in-person collaboration, team building, and direct interaction with colleagues, while still allowing for remote flexibility.

Workspace Context:

• Collaborative Spaces: Expect an office environment designed to foster collaboration, with meeting rooms and common areas for team interaction.

• Technology & Tools: Access to Maritz's standard technology stack, including necessary software, hardware, and communication tools to perform solution design and project management tasks.

• Team Interaction: The hybrid model allows for structured in-person team meetings, brainstorming sessions, and relationship-building opportunities, balanced with the focus required for individual technical work.

Work Schedule: The standard work schedule is approximately 40 hours per week, with specific days designated for in-office work. The role's nature, involving late-stage sales and implementation oversight, may occasionally require flexibility outside of standard business hours to meet critical deadlines or client needs.

📝 Enhancement Note: The hybrid work model (3 days in office) is a key feature, offering a balance between focused individual work and essential in-person collaboration. This is increasingly important for operations roles that require complex problem-solving and stakeholder alignment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter or hiring manager call to assess basic qualifications, experience, and cultural fit.

• Technical/Solutioning Interview: In-depth discussion focused on your experience with solution design, technical discovery, architecture, and problem-solving. Expect scenario-based questions.

• Portfolio Presentation: A key stage where you'll present case studies from your portfolio showcasing your ability to define, scope, and manage technical solutions. Focus on impact and process.

• Cross-functional Team Interviews: Meetings with potential colleagues from Sales, Product, and Delivery to assess collaboration style and ability to influence.

• Leadership/Final Interview: Discussion with senior leadership to evaluate strategic thinking, leadership potential, and overall fit with Maritz's culture and goals.

Portfolio Review Tips:

• Showcase Impact: Focus on how your solutions directly contributed to sales wins, successful implementations, and client satisfaction. Quantify results whenever possible (e.g., increased deal size, reduced implementation time, improved client metrics).

• Process Clarity: Clearly articulate your process for technical discovery, requirements gathering, solution architecture, scope definition, and implementation oversight. Use diagrams where helpful.

• Tailor to Maritz: Understand Maritz's business (loyalty, incentives, engagement) and try to highlight relevant experience. Frame your achievements in terms of solving similar client challenges.

• Technical Depth & Breadth: Demonstrate a strong understanding of technology, platform capabilities, and integration concepts relevant to Maritz's offerings.

• Problem-Solving Narrative: For each case study, outline the client's problem, your proposed solution, the challenges encountered, and how you navigated them to a successful outcome.

Challenge Preparation:

• Scenario-Based Problem Solving: Be prepared for hypothetical client scenarios. Practice articulating how you would approach technical discovery, assess feasibility, and define scope for a new opportunity.

• Scope Management Scenarios: Prepare to discuss how you handle scope creep, manage client expectations, and negotiate changes during implementation.

• Cross-functional Collaboration Scenarios: Think about how you've worked with sales, product, and delivery teams, and how you've influenced decisions or resolved conflicts.

• Product Governance Thinking: Be ready to discuss how you identify reusable components, contribute to product roadmaps, or ensure adherence to technical standards.

📝 Enhancement Note: The emphasis on a portfolio presentation and case studies is critical for this role. Candidates should prepare to deeply articulate their process, problem-solving capabilities, and the tangible impact of their work, especially as it relates to bridging sales and delivery in a technology context.

🛠 Tools & Technology Stack

Primary Tools:

• CRM: Salesforce (likely used for sales pipeline management, opportunity tracking, and SOW integration).

• Project Management Software: Tools like Jira, Asana, or Microsoft Project for managing implementation tasks, timelines, and scope.

• Collaboration Platforms: Microsoft Teams, Slack, or similar for real-time communication and team coordination.

• Documentation Tools: Confluence, SharePoint, or similar for housing technical documentation, SOWs, and process guides.

Analytics & Reporting:

• BI Tools: Tableau, Power BI, or similar for analyzing sales pipeline data, project metrics, and solution performance.

• CRM Reporting: Native reporting within Salesforce to track opportunity stages, solution details, and sales cycle progression.

CRM & Automation:

• Salesforce: As a primary CRM, its automation capabilities (e.g., workflow rules, process builder) might be leveraged for sales process improvements.

• Integration Platforms: Understanding of how various systems (CRM, ERP, product platforms, client-specific tools) integrate is crucial.

📝 Enhancement Note: While specific Maritz proprietary platforms will be core, familiarity with standard enterprise tools for CRM, project management, collaboration, and documentation is essential. The role requires a blend of technical understanding and proficiency in tools that facilitate complex GTM and delivery processes.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A deep commitment to understanding and solving client challenges through innovative and practical technical solutions.

• Collaboration & Partnership: Fostering strong working relationships with Sales, Product, Delivery, and Client Success to achieve shared goals.

• Excellence & Precision: Striving for accuracy, clarity, and feasibility in all technical designs and project scopes.

• Continuous Improvement: A drive to refine processes, identify product patterns, and enhance the efficiency and effectiveness of solution delivery.

• Integrity & Accountability: Owning solutions from sale through launch and ensuring delivery aligns with commitments.

Collaboration Style:

• Proactive Engagement: Actively participating in the sales process to provide technical expertise and build trust with clients and internal teams.

• Transparent Communication: Clearly articulating technical complexities, risks, and solutions to diverse audiences, from sales reps to executive stakeholders.

• Solution-Oriented Problem Solving: Focusing on finding practical, implementable solutions to complex client and delivery challenges.

• Knowledge Sharing: Contributing to the team's collective knowledge base by documenting best practices, reusable components, and lessons learned.

📝 Enhancement Note: Maritz's stated emphasis on "human connection" and "collaboration" is likely reflected in the operations team's culture. Expect a focus on teamwork, mutual support, and a shared commitment to client success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales Urgency with Delivery Feasibility: Ensuring that aggressive sales timelines and client demands do not compromise the technical viability or deliverability of proposed solutions.

• Navigating Complex Stakeholder Needs: Managing expectations and aligning technical solutions with the diverse requirements of clients, sales teams, product managers, and delivery leads.

• Keeping Pace with Evolving Technology: Staying current with Maritz's platform advancements and broader industry trends in engagement technology, loyalty, and incentive programs.

• Bridging the "Sold vs. Delivered" Gap: Maintaining strict adherence to the defined scope and technical approach throughout the implementation lifecycle to prevent misalignments.

Learning & Development Opportunities:

• Deepening Product Expertise: Gaining in-depth knowledge of Maritz's core platforms and service offerings.

• Advanced Solution Architecture: Developing skills in designing complex, scalable, and integrated technology solutions.

• Leadership & Mentorship: Opportunities to coach junior team members and lead cross-functional initiatives.

• Industry Certifications: Pursuing certifications relevant to solution architecture, program management, or specific technologies.

• Exposure to Strategic Initiatives: Involvement in shaping Maritz's product strategy and go-to-market approaches based on market feedback.

📝 Enhancement Note: This role presents significant opportunities for professional development by tackling complex challenges at the intersection of sales, technology, and delivery. The continuous learning required to stay ahead in this field is a key growth driver.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate a complex client business need into a detailed technical solution. What was your process, and what was the outcome?"

• "How do you assess the feasibility and technical risks of a proposed solution, especially under tight sales deadlines?"

• "Walk me through your approach to defining scope and creating an SOW for a technology implementation. What are the critical elements?"

• "How do you ensure continuity between what is sold and what is delivered? Describe a situation where you managed this transition successfully."

• "What is your strategy for handling scope creep during an implementation project?"

• "How do you collaborate with sales teams to ensure they understand technical limitations and capabilities?" Company & Culture Questions:

• "What do you know about Maritz and our focus on loyalty, incentives, and engagement?"

• "How do you align with a company culture that emphasizes human connection and collaboration?"

• "Describe your experience working in a hybrid environment. How do you ensure productivity and collaboration?"

• "How do you stay updated on trends in engagement technology and loyalty programs?" Portfolio Presentation Strategy:

• Structure Your Case Studies: For each example, clearly outline:

  • Client Challenge: The business problem or opportunity.
  • Your Role & Solution: Your specific contributions and the technical solution proposed.
  • Process: The steps you took (discovery, architecture, scoping, collaboration).
  • Challenges & Resolutions: Obstacles encountered and how you overcame them.
  • Outcome & Impact: Quantifiable results (e.g., deal closed, successful launch, client satisfaction metrics).

• Visual Aids: Use diagrams (architecture, flowcharts) to illustrate complex solutions.

• Focus on "Why": Explain the rationale behind your design choices and strategic decisions.

• Conciseness: Be prepared to present key information efficiently, leaving time for Q&A.

📝 Enhancement Note: Interview preparation should heavily focus on the candidate's ability to articulate their solution design process, demonstrate problem-solving skills through case studies, and showcase their collaborative approach within a GTM context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Maritz careers portal.

• Resume Optimization: Tailor your resume to highlight your experience in solution design, technical discovery, requirements definition, delivery management, and cross-functional collaboration. Use keywords from the job description and operations industry terms like "GTM enablement," "revenue operations," "sales process optimization," and "technical program management."

• Portfolio Preparation: Curate 2-3 strong case studies that exemplify your skills in architecting solutions, managing scope, and ensuring successful delivery. Be ready to present these with a focus on process, challenges, and quantifiable impact.

• Company Research: Familiarize yourself with Maritz's offerings in loyalty, incentive, and engagement programs. Understand their market position and how your solution design expertise can contribute to their clients' success. Research their company values and recent news to demonstrate cultural alignment.

• Interview Practice: Rehearse answers to common interview questions, especially those related to scenario-based problem-solving, technical discovery, and cross-functional collaboration. Practice presenting your portfolio case studies clearly and concisely.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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