Solutions Design Manager

📍 Job Overview

Job Title: Solutions Design Manager

Company: DHL Supply Chain (via GB Recruitment)

Location: Rugby, England, United Kingdom

Job Type: Permanent (Full-Time)

Category: Operations Strategy & Design (Solutions Design)

Date Posted: 2026-08-16

Experience Level: 5-10 Years

Remote Status: Hybrid (1 day per week in Rugby office)

🚀 Role Summary

• Lead the design and development of innovative, end-to-end warehouse and supply chain solutions, with a strong emphasis on warehouse automation and mechanised operations.

• Drive operational excellence by leveraging data analysis, process optimization, and strategic planning to create scalable and commercially viable designs.

• Manage multiple design workstreams from initial concept and assumption setting through to detailed design, costing, risk assessment, and implementation support.

• Act as a subject matter expert, influencing stakeholders and securing buy-in for proposed solutions, ensuring alignment between operational, commercial, and customer requirements.

• Champion digital transformation by embedding data, automation, and AI into the core of designed solutions to drive growth and efficiency.

📝 Enhancement Note: This role sits within the Solutions Design function of DHL Supply Chain, focusing on the strategic and technical aspects of designing operational workflows and infrastructure for warehouses. The emphasis on "Solutions Design Manager" indicates a blend of technical expertise in warehouse operations and automation, coupled with project management and stakeholder influence. The "RCS Grade I" designation suggests a senior management or specialist level within the organization.

📈 Primary Responsibilities

• Design and deliver comprehensive operational warehouse solutions for both new and existing facilities, encompassing manual, mechanised, and fully automated systems.

• Lead the entire design lifecycle for significant bids and projects, including concept definition, detailed layout design, accurate costing, assumption management, and risk/issue tracking.

• Conduct thorough operational impact assessments, identify potential risks, and provide actionable commercial insights and recommendations to stakeholders to ensure cost-effectiveness and efficiency.

• Integrate digital technologies, including data analytics, automation, and AI, into the foundation of all designed solutions to support DHL's growth and operational innovation agenda.

• Manage multiple concurrent design projects, uphold established design principles, and mentor junior designers, fostering a culture of continuous improvement and operational excellence.

• Utilize strong stakeholder management and influencing skills to gain consensus and secure operational buy-in for proposed solutions across various cross-functional teams.

• Proactively challenge existing ways of working, lead peer reviews, and provide constructive technical feedback to enhance the quality and competitiveness of bid responses.

• Perform sensitivity analysis and stress testing on designs to ensure future-proofing and benchmark solutions against industry best practices and DHL's specific sector and customer needs.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to design, requiring deep technical knowledge of warehouse operations and automation, combined with the strategic capability to manage complex projects and influence senior stakeholders. The mention of "significant bids" and "commercial insights" points to a critical role in winning and retaining business through compelling and viable operational designs.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong educational background in a relevant field such as Logistics, Supply Chain Management, Industrial Engineering, Operations Management, or a related discipline is highly beneficial.

Experience: Minimum of 5-10 years of progressive experience in Solutions Design, Warehouse Design, or a similar operational design role within the logistics or supply chain industry. Proven experience in designing and implementing mechanised or fully automated warehouse solutions is essential.

Required Skills:

• Proven expertise in designing and implementing warehouse automation and mechanised operational solutions.

• Deep understanding of the end-to-end supply chain lifecycle and the ability to identify and solve complex operational problems.

• Advanced proficiency in data modelling, data extrapolation, and data interpretation for operational analysis.

• Strong problem-solving capabilities with a focus on process optimisation and efficiency improvements.

• Excellent stakeholder management and communication skills, with a demonstrated ability to influence and gain buy-in from diverse groups.

• Proven project management skills, with the ability to manage multiple projects concurrently and deliver within defined timelines and budgets.

• Experience in managing design and costing phases for significant bids and projects.

• Knowledge of divisional supply chain products and capabilities, with an understanding of DHL's sectors, customers, and products. Preferred Skills:

• Experience with specific warehouse automation technologies (e.g., AGVs, AS/RS, robotics, automated sortation).

• Familiarity with simulation software for warehouse design and performance analysis.

• Understanding of Lean, Six Sigma, or other operational excellence methodologies.

• Experience in developing and mentoring junior design talent.

• Knowledge of AI applications within supply chain and logistics.

• Familiarity with various warehouse management systems (WMS) and their integration capabilities.

📝 Enhancement Note: The experience level clearly indicates a senior role requiring substantial practical application and a track record of successful design implementation. The emphasis on both technical design skills and soft skills like stakeholder management and problem-solving is typical for managerial positions in operations strategy.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated case studies showcasing the successful design and implementation of complex warehouse solutions, particularly those involving mechanised or automated systems.

• Detailed examples of data analysis, operational modelling, and process optimization initiatives, highlighting the methodology used and the quantifiable impact achieved.

• Documentation or examples of cost estimation and financial modelling for supply chain solutions, demonstrating accuracy and commercial viability.

• Evidence of risk assessment and mitigation strategies developed for operational designs, showcasing proactive problem-solving.

• Examples of stakeholder engagement and communication plans, illustrating how buy-in was secured for proposed solutions. Process Documentation:

• Showcase of methodologies used for end-to-end operational design, from initial concept generation and feasibility studies to detailed engineering and implementation planning.

• Examples of process mapping and workflow design, demonstrating the ability to visualize and optimize operational flows.

• Documentation of how performance metrics and KPIs were established, tracked, and used to measure the success of designed solutions post-implementation.

• Evidence of how digital tools and automation were integrated into process design and workflow optimization.

📝 Enhancement Note: For a Solutions Design Manager role, a robust portfolio is crucial. It should not only display the complexity of designs but also the candidate's ability to manage the entire lifecycle, quantify impact, and demonstrate strong analytical and problem-solving skills. The focus should be on quantifiable results and the strategic thinking behind the designs.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Solutions Design Manager with 5-10 years of experience in the UK logistics sector, particularly in a hybrid role with travel requirements, the estimated salary range is between £60,000 and £85,000 per annum. This estimate considers the "RCS Grade I" designation and the responsibilities outlined, which are typical for senior operational design roles in large logistics organizations.

Benefits:

• Company car or car allowance, including options for hybrid and electric vehicles.

• Private Medical Insurance for comprehensive healthcare coverage.

• 26 days of annual leave, with the flexibility to purchase additional days.

• Discretionary bonus scheme, tied to individual and company performance.

• Generous pension scheme with an 8% employer contribution and 4% employee contribution.

• Free confidential 24/7 GP consultations for immediate health support.

• Access to a wide range of retail and lifestyle discounts.

• Opportunities for affordable loans, savings schemes, and free mortgage advice.

Working Hours: The role is full-time, typically requiring approximately 40 hours per week. While the role is hybrid with one day per week in the Rugby office, flexibility may be discussed, and travel to sites will be required as necessary.

📝 Enhancement Note: The salary range is an estimate based on the role's seniority, location (Rugby, a Midlands hub), and the typical compensation for similar positions in large logistics firms in the UK. The benefits package is comprehensive, reflecting DHL's commitment to employee well-being and financial security.

🎯 Team & Company Context

🏢 Company Culture

Industry: Logistics and Supply Chain Management. DHL Supply Chain is a global leader, operating across diverse sectors including retail, automotive, healthcare, and more. This means the solutions designed will cater to a wide array of customer needs and industry-specific challenges.

Company Size: DHL Supply Chain is a significant part of Deutsche Post DHL Group, employing over 188,000 people globally in over 50 countries. This large scale implies extensive resources, established processes, and opportunities for global collaboration.

Founded: While DHL was founded in 1969, DHL Supply Chain as a distinct entity has evolved through various acquisitions and integrations. The company's long history in logistics points to a culture of resilience, adaptability, and continuous innovation.

Team Structure:

• The Solutions Design team is likely composed of specialists in various areas of supply chain design, including automation, process engineering, data analysis, and commercial modeling. Team size can vary significantly based on project demand.

• Reporting structure likely involves a Head or Director of Solutions Design, with this Manager reporting to them and potentially managing a team of junior designers or analysts.

• Cross-functional collaboration is key, involving close partnerships with Sales, Operations Management, IT, Engineering, and Finance teams to ensure cohesive and effective solution development. Methodology:

• Data-driven decision-making and analysis form the bedrock of solutions design, utilizing advanced modeling and interpretation techniques.

• Workflow planning and optimization strategies are central to creating efficient and scalable operational designs, often employing methodologies like Lean or Six Sigma principles.

• Automation and efficiency practices are actively pursued, with a mandate to embed digital thinking, AI, and automation into the core of all solutions.

Company Website: https://careers.dhl.com/global/en/working-at-dhl-supply-chain

📝 Enhancement Note: DHL's strong global presence and focus on innovation suggest a dynamic work environment where data-driven strategies and technological advancements are paramount. The emphasis on "digital by default" and AI integration indicates a forward-thinking approach to supply chain design.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior specialist or first-line management position within the Operations Strategy and Design domain. It requires a blend of deep technical expertise in warehouse automation and design, coupled with the ability to lead projects, manage stakeholders, and contribute to commercial outcomes. The scope involves end-to-end responsibility for designing complex supply chain solutions.

Reporting Structure: The Solutions Design Manager will likely report to a senior leader within the Solutions Design function, such as a Director or Head of Solutions Design. They may also be responsible for mentoring and guiding junior members of the design team, including analysts and junior designers.

Operations Impact: This role has a significant impact on DHL's revenue and business decisions by developing the foundational operational designs for new business opportunities and existing customer expansions. Effective solutions design directly contributes to winning bids, improving operational efficiency, reducing costs, and enhancing customer satisfaction, all of which are critical for the company's commercial success and competitive positioning.

Growth Opportunities:

• Specialization Advancement: Deepen expertise in specific automation technologies or supply chain sectors, becoming a recognized subject matter expert.

• Leadership Development: Progress into roles with broader team management responsibilities, such as Head of Solutions Design or similar leadership positions within operations strategy.

• Cross-Functional Mobility: Transition into related areas such as Operations Management, Project Management Office (PMO), or Business Development, leveraging a strong understanding of operational capabilities.

• Global Opportunities: With DHL's international presence, there are potential opportunities to work on global projects or relocate to other regions.

• Continuous Learning: Opportunities to stay abreast of emerging technologies in automation, AI, and supply chain innovation through industry events, training, and internal development programs.

📝 Enhancement Note: The role offers a clear path for career progression within a global logistics leader. The combination of technical and leadership skills developed here is highly transferable within the operations and supply chain fields, providing excellent long-term career prospects.

🌐 Work Environment

Office Type: The role is designated as hybrid, requiring one day per week at the Rugby office. This suggests a modern office environment designed to facilitate collaboration, brainstorming, and team interaction, with access to necessary resources and technology. The remaining days offer remote flexibility.

Office Location(s): The primary office location for mandatory attendance is Rugby, located in Warwickshire, England. Travel to other DHL sites as required for specific projects or client meetings will also be a component of the role.

Workspace Context:

• The hybrid nature of the role supports a balance between focused, independent work at home and collaborative, in-person interaction at the Rugby office.

• Access to standard office technology, presentation facilities, and potentially specialized design software or simulation tools will be available at the office.

• Opportunities for direct interaction with other members of the Solutions Design team, as well as cross-functional colleagues from sales, operations, and IT, will be present during office days.

Work Schedule: The standard work schedule is full-time (approximately 40 hours per week). While the role is hybrid, the requirement to travel to sites as needed suggests a degree of flexibility and the need to manage one's schedule effectively to meet project deadlines and stakeholder needs.

📝 Enhancement Note: The hybrid arrangement offers a blend of autonomy and collaboration, catering to modern work preferences while ensuring essential face-to-face interaction for strategic discussions and team cohesion. The travel requirement is typical for roles that interface directly with operational sites and clients.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and application to assess for required experience in warehouse design, automation, and stakeholder management.

• First Interview: Likely a competency-based interview focusing on past experiences related to solutions design, project management, problem-solving, and stakeholder engagement. Be prepared to discuss specific examples from your career.

• Technical/Case Study Assessment: This may involve a presentation of your portfolio or a specific case study exercise designed to evaluate your analytical skills, design approach, and ability to articulate complex solutions. Focus on demonstrating your process for problem-solving and solution development.

• Final Interview: A discussion with senior leadership, potentially focusing on strategic alignment, leadership potential, and cultural fit. This is also an opportunity to ask in-depth questions about the role and the team.

Portfolio Review Tips:

• Quantify Impact: For each case study, clearly articulate the problem, your proposed solution, the process you followed, and the measurable results (e.g., cost savings, efficiency gains, throughput improvements, risk reduction).

• Showcase Process: Detail your methodology for data analysis, design development, stakeholder engagement, and risk management. Explain how you arrived at your solutions.

• Highlight Automation: Ensure examples clearly demonstrate your expertise in designing and implementing mechanised or automated warehouse systems.

• Tailor to Role: Emphasize projects that align with DHL's focus on innovation, digital transformation, and customer-centric solutions.

• Visual Aids: Use clear diagrams, flowcharts, and data visualizations to present your work effectively.

Challenge Preparation:

• Problem-Solving Scenarios: Be ready to walk through how you would approach a hypothetical warehouse design challenge, considering constraints like budget, space, and operational requirements.

• Stakeholder Management: Prepare examples of how you have managed conflicting stakeholder interests or secured buy-in for a challenging design.

• Technical Acumen: Refresh your knowledge on various warehouse automation technologies and their applications. Be prepared to discuss the pros and cons of different approaches.

📝 Enhancement Note: The emphasis on portfolio review and case studies indicates that practical demonstration of skills is highly valued. Candidates should be prepared to not just talk about their experience, but to show tangible evidence of their design capabilities and their impact.

🛠 Tools & Technology Stack

Primary Tools:

• Warehouse Design & Simulation Software: Tools like AutoCAD, Revit, Arena, or specialized logistics simulation software (e.g., AnyLogic, Tecnomatix) are likely used for layout design and performance modeling.

• Data Analysis & Visualization Tools: Proficiency in Excel is a given; advanced skills in tools like Tableau, Power BI, or even Python/R for data manipulation and visualization would be advantageous.

• Project Management Software: Tools such as Microsoft Project, Asana, Jira, or similar platforms for managing project timelines, tasks, and resources.

Analytics & Reporting:

• Business Intelligence Platforms: Experience with tools for creating dashboards and reports to track operational performance and communicate insights to stakeholders.

• Database Querying: Familiarity with SQL for extracting and manipulating data from various databases may be required.

CRM & Automation:

• CRM Systems: While not a primary tool for design, understanding how CRM data interfaces with supply chain operations (e.g., order volumes, customer specifics) is beneficial.

• Automation & AI Platforms: Familiarity with concepts and potential applications of Robotic Process Automation (RPA), Artificial Intelligence (AI), and Machine Learning (ML) in logistics and warehouse operations.

📝 Enhancement Note: While specific tools aren't listed, the role's nature implies a need for strong analytical and design software skills. Candidates should be prepared to discuss their experience with industry-standard tools for CAD, simulation, data analysis, and project management.

👥 Team Culture & Values

Operations Values:

• Innovation & Digitalization: A strong drive to embrace new technologies, particularly automation and AI, to create cutting-edge supply chain solutions.

• Customer Focus: A commitment to understanding and meeting customer needs by designing solutions that deliver value, efficiency, and reliability.

• Data-Driven Decision Making: Reliance on robust data analysis to inform design choices, validate assumptions, and measure performance.

• Collaboration & Teamwork: An emphasis on working effectively across diverse teams and functions to achieve common goals.

• Excellence & Continuous Improvement: A dedication to achieving high standards in design and operations, and a proactive approach to identifying and implementing improvements.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where solutions designers work closely with sales, operations, IT, and finance teams to ensure holistic solution development.

• Process Review Culture: An open environment for reviewing and critiquing designs, fostering constructive feedback loops to enhance quality and innovation.

• Knowledge Sharing: A culture that encourages sharing best practices, technical insights, and lessons learned to elevate the entire team's capabilities.

📝 Enhancement Note: DHL's stated values of "Excellence. Delivered." and their focus on innovation and customer centricity are likely reflected in the team's culture. Expect a professional, results-oriented environment that values collaboration and continuous learning.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Commercial Viability: Designing cutting-edge solutions while ensuring they are cost-effective and meet immediate business needs can be a significant challenge.

• Managing Stakeholder Expectations: Aligning the interests and requirements of diverse stakeholders (sales, operations, finance, customers) can be complex.

• Rapid Technological Evolution: Staying ahead of the curve with rapidly advancing automation and AI technologies requires continuous learning and adaptation.

• Complex Project Scope: Managing multiple large-scale design projects simultaneously, each with unique requirements and timelines.

Learning & Development Opportunities:

• Advanced Automation & AI Training: Access to training and development programs focused on the latest trends and applications in warehouse automation and artificial intelligence.

• Industry Certifications: Opportunities to pursue relevant professional certifications in supply chain management, logistics, or project management.

• Mentorship Programs: Potential for mentorship from senior leaders within DHL Supply Chain to guide career development and skill enhancement.

• Exposure to Global Projects: The chance to gain experience on international projects, broadening perspective and understanding of global supply chain dynamics.

📝 Enhancement Note: The challenges presented are typical for senior roles in a dynamic industry. DHL's commitment to development suggests ample opportunities for professionals to grow their skills and advance their careers within the organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex warehouse automation solution you designed. What were the key challenges, your design approach, and the quantifiable outcomes?" (Focus on process, data, and impact.)

• "How do you approach stakeholder management when there are conflicting requirements for a new operational design?" (Highlight your influencing and consensus-building skills.)

• "Walk us through your process for conducting a feasibility study and cost estimation for a large-scale warehouse project." (Demonstrate your analytical and financial modeling capabilities.)

• "How do you ensure your designs are future-proofed and scalable in a rapidly evolving logistics landscape?" (Discuss benchmarking, sensitivity analysis, and technology foresight.) Company & Culture Questions:

• "What do you know about DHL Supply Chain's approach to digital transformation and automation?" (Research their latest initiatives, reports, and investments.)

• "How do you see yourself contributing to our 'Digital by Default' strategy?" (Connect your skills and experience to this core company objective.)

• "Describe a time you had to influence a senior stakeholder to adopt a new operational approach. What was the outcome?" (Showcase your communication and persuasive abilities.) Portfolio Presentation Strategy:

• Structure: Organize your portfolio by project type or by the stage of the design process (e.g., Concept, Detailed Design, Implementation).

• Storytelling: For each case study, frame it as a narrative: the challenge, your innovative solution, the steps you took, and the tangible results.

• Data Visualization: Use clear charts and graphs to illustrate data analysis, cost breakdowns, and performance improvements. Avoid dense text.

• Focus on Impact: Clearly articulate the ROI, efficiency gains, or cost savings achieved through your designs.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just technical knowledge, but also strategic thinking, problem-solving skills, and the ability to communicate complex ideas clearly and persuasively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the DHL careers website.

• Tailor Your CV and Cover Letter: Highlight specific experiences in warehouse design, automation, data modeling, and stakeholder management. Use keywords from the job description like "warehouse automation," "operational design," "risk management," and "stakeholder management."

• Curate Your Portfolio: Select 2-3 of your most impactful projects that showcase your expertise in designing automated or mechanised warehouse solutions. Be prepared to discuss them in detail, focusing on your process, the challenges, and the quantifiable results.

• Prepare for Case Studies: Practice articulating your design process and problem-solving approach through hypothetical scenarios. Be ready to discuss how you would tackle specific design challenges.

• Research DHL Supply Chain: Understand their current strategic priorities, particularly in areas like digital transformation, automation, and sustainability. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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