Showroom Design Consultant

📍 Job Overview

Job Title: Showroom Design Consultant

Company: Mohawk Industries (Dal-Tile)

Location: Houston North, Texas, USA (77092)

Job Type: Full-Time

Category: Sales & Design Operations

Date Posted: August 10, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Drive showroom sales and brand awareness by providing expert interior design advice and product selection assistance.

• Cultivate new business opportunities through proactive prospecting, particularly with custom builders and residential designers.

• Maintain showroom aesthetics and product merchandising to enhance the customer experience and facilitate sales.

• Leverage CRM tools for meticulous client tracking, follow-up, and sales closure reporting.

• Engage in outside sales calls and participate in industry trade events to expand market reach and build relationships.

📝 Enhancement Note: This role bridges sales, customer service, and interior design within a manufacturing and retail environment. The emphasis on showroom as a selling tool and the requirement for outside sales/prospecting positions this as a hybrid field sales and in-showroom consultant role, heavily focused on driving revenue through design expertise and client engagement.

📈 Primary Responsibilities

• Client Consultation & Design Expertise:

  • Provide expert interior design advice and product selection guidance for tile and natural stone.
  • Facilitate comprehensive project development and support, ensuring successful selection and sales closure for all showroom clients.
  • Utilize in-depth product knowledge to educate customers and influence purchasing decisions.

• Sales & Business Development:

  • Prospect for new business opportunities, with a strategic focus on custom builders and residential designers.
  • Conduct outside sales calls to cultivate relationships and drive business growth.
  • Effectively follow up on leads to ensure sales closure and report monthly sales figures.

• Showroom Management & Merchandising:

  • Maintain showroom samples, models, and displays, including ordering, receiving, and ensuring up-to-date product offerings.
  • Ship customer examples as needed to support sales efforts.
  • Collaborate with Marketing to ensure compliance with merchandising standards, including new product launches and discontinued items.
  • Stay current with supplier and local vendor offerings and design trends.

• Customer Relationship Management (CRM):

  • Accurately log all client showroom visits, contact information, and detailed customer preferences/selections in the CMT (Customer Management Tool).
  • Ensure effective communication with customers and internal teams for lead tracking, follow-up, and sales closure.

• Event Planning & Industry Engagement:

  • Plan and host showroom tours and events for industry professionals to drive sales and build brand awareness.

  • Attend external trade events to foster industry relationships and enhance brand visibility.

📝 Enhancement Note: The responsibilities clearly indicate a proactive sales role that requires significant client interaction both in-showroom and externally. The emphasis on CRM logging and reporting highlights the need for meticulous record-keeping and a data-driven approach to sales management.

🎓 Skills & Qualifications

Education:

• A four-year degree in a related field (e.g., Interior Design, Marketing, Business) OR

• A two-year degree in a related field with equivalent relevant experience. Experience:

• Minimum of 2 years of related experience (e.g., interior design, sales, showroom consulting, retail sales with a design component).

• Up to 5 years of experience is ideal for demonstrating a strong track record and advanced competency. Required Skills:

• Interior Design Acumen: Proficient in providing interior design advice, understanding color coordination, and staying current with interior design trends.

• Sales & Customer Engagement: Demonstrated ability to engage customers, build rapport, facilitate selections, and close sales. Strong customer service orientation.

• Product Expertise: Ability to quickly learn and articulate detailed product knowledge for tile and natural stone.

• Blueprint Reading & Sketching: Capability to interpret blueprints and create basic sketches to visualize design concepts for clients.

• Creative Thinking & Problem Solving: Ability to approach unfamiliar situations, conceptualize innovative solutions, and present them effectively to clients.

• Computer Proficiency: Skilled in MS Office Suite (Word, Excel, PowerPoint).

• Communication Skills: Excellent oral, written, listening, and interpersonal communication skills for effective interaction with diverse stakeholders.

• Merchandising: Understanding of visual merchandising principles to maintain and enhance showroom displays.

• Prospecting: Ability to identify and pursue new business leads, particularly within the custom builder and residential designer segments.

Preferred Skills:

• Experience with Customer Management Tools (CMT) or similar CRM software.

• Familiarity with the tile and natural stone industry.

• Experience in planning and executing showroom events.

• Outside sales experience.

📝 Enhancement Note: The experience requirement is presented as a range (2-5 years), suggesting that candidates with a solid foundation but also those with more advanced, proven success will be considered. The emphasis on "related experience" allows for candidates from diverse backgrounds as long as they can demonstrate core competencies in design, sales, and customer interaction.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Case Studies: Showcase 2-3 projects (personal or professional) demonstrating your interior design process from client brief to final selection, highlighting your problem-solving approach and creative solutions.

• Sales Success Examples: Quantify your sales achievements with specific metrics, such as sales growth percentages, revenue targets met, or successful new client acquisition numbers.

• Client Interaction Examples: Briefly describe scenarios where you effectively managed challenging client requests or complex selections, demonstrating your customer service and consultation skills.

• Visual Merchandising Examples: If possible, include images or descriptions of showroom displays or product arrangements you've created or improved, showcasing your understanding of visual appeal and sales impact.

Process Documentation:

• Client Consultation Workflow: Outline your typical process for consulting with a client from initial greeting to final product selection, including how you gather requirements, present options, and address concerns.

• Sales Cycle Management: Describe your approach to managing a sales lead from initial contact through CRM logging, follow-up, and closure, emphasizing your methods for ensuring consistent tracking.

• Showroom Maintenance & Merchandising Plan: Detail how you would approach maintaining showroom samples, updating displays, and ensuring product relevance based on current trends and new product launches.

📝 Enhancement Note: While not explicitly stated as a "portfolio requirement," the nature of the role and responsibilities strongly implies the need for candidates to demonstrate their design, sales, and client management capabilities. The "Process & Systems Portfolio Requirements" section infers what a strong candidate would be prepared to present during an interview to showcase their operational and client-facing expertise.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Showroom Design Consultants in Houston, Texas, with 2-5 years of experience, the estimated annual salary range is $55,000 - $75,000. This range may vary based on the candidate's specific experience, proven sales performance, and the exact responsibilities assumed. The base salary is likely supplemented by commission or performance-based incentives tied to sales closures. Benefits:

• Health & Wellness:

  • Medical Insurance
  • Dental Insurance

• Financial Security:

  • Company Match on 401k (Retirement savings plan)

• Employee Perks:

  • Employee Purchase Discount (on Mohawk/Dal-Tile products)
  • Tuition Reimbursement (for continued education and professional development)

• Work-Life Balance:

  • Family-friendly work environment

  • Commitment to promoting from within

  • Unique benefits beyond standard medical/dental, aiming for a productive life outside work. Working Hours:

• This is a full-time position.

• Required: Saturdays are mandatory for this role.

• Evening hours are also required as per the job description.

• A standard work week is anticipated to be around 40 hours, with flexibility needed to accommodate customer appointments and event schedules.

📝 Enhancement Note: The salary range is an estimation based on typical compensation for similar roles in the Houston metropolitan area, considering the experience level and the hybrid sales/design nature of the position. The benefits listed are directly from the provided text, with additional context added for clarity. The mandatory Saturday requirement is a critical detail for candidates to note.

🎯 Team & Company Context

🏢 Company Culture

Industry: Manufacturing (Tile & Natural Stone), Retail

Company Size: Mohawk Industries is a large, publicly traded company (NYSE: MHK), indicating a robust organizational structure and significant market presence. Dal-Tile, as a subsidiary, benefits from this scale. The company likely employs thousands globally.

Founded: Dal-Tile was founded in 1947, and Mohawk Industries was founded in 1920. This long history signifies stability, established processes, and deep industry expertise.

Team Structure:

• Showroom Team: This role is part of a local showroom team, likely including other design consultants, a showroom manager, and potentially support staff.

• Cross-functional Collaboration: The role requires close collaboration with internal sales teams, marketing departments (for merchandising and events), and potentially operations/logistics for sample fulfillment. External collaboration includes working with custom builders, residential designers, suppliers, and trade professionals.

• Reporting: Likely reports to a Showroom Manager or Regional Sales Manager, with clear reporting lines for sales performance and operational tasks.

Methodology:

• Sales-Driven Approach: The company culture emphasizes driving sales through customer engagement, product expertise, and proactive business development.

• Customer-Centricity: A strong focus on providing an exceptional customer experience, from initial consultation to post-sale follow-up.

• Promote from Within: A stated commitment to internal career advancement, suggesting opportunities for growth and development within the organization.

• Data-Informed Decisions: The use of CMT (Customer Management Tool) for tracking and reporting highlights a reliance on data to understand sales performance and customer behavior.

Company Website: https://careers.mohawkind.com/DalTile/ (This is a derived URL based on the provided job URL structure. The original URL is for a specific job posting.)

📝 Enhancement Note: Understanding Mohawk's scale and Dal-Tile's specialization is key. The "family-friendly" and "promote from within" aspects suggest a supportive, growth-oriented internal culture, contrasting with the high-performance sales expectations.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an individual contributor focused on client-facing sales and design consultation. It's a mid-level role requiring a blend of creative talent and commercial acumen.

Reporting Structure: The Showroom Design Consultant typically reports to a Showroom Manager or a Sales Manager. This structure places them within a sales organization, emphasizing revenue generation and customer satisfaction.

Operations Impact: The Showroom Design Consultant directly impacts revenue through sales conversions and influences customer loyalty by providing excellent design guidance and service. They are also crucial in shaping brand perception through showroom experience and product representation. Their ability to prospect and drive new business has a direct impact on market share and company growth.

Growth Opportunities:

• Sales Leadership: Advancement to Showroom Manager, District Sales Manager, or other sales leadership roles.

• Specialization: Development into a subject matter expert for specific product lines or customer segments (e.g., commercial projects, high-end residential).

• Training & Development: Opportunities for advanced design training, sales methodology workshops, and product certifications.

• Cross-Functional Moves: Potential to move into marketing, product development, or operations roles within Mohawk Industries, leveraging their deep understanding of customer needs and market trends.

📝 Enhancement Note: The role serves as a critical touchpoint for customers, making it a foundational position for understanding market dynamics and customer preferences. Growth paths are clearly aligned with sales performance and leadership potential.

🌐 Work Environment

Office Type: On-site, within a dedicated retail showroom environment. This is a customer-facing role.

Office Location(s): Houston North, Texas. The specific showroom location will be in the 77092 zip code.

Workspace Context:

• Showroom Floor: The primary workspace is the customer-facing showroom, which requires constant upkeep, organization, and presentation. This involves standing, walking, and interacting with clients for extended periods.

• Sample Area & Workstations: Access to sample storage, cutting tools, and potentially dedicated workstations for design work, client presentations, and administrative tasks (CRM, email).

• Collaborative Space: Opportunities for interaction with other team members, sharing insights, and potentially collaborating on events or client projects.

• Tools & Technology: Access to computers for CRM and MS Office, potentially design software, and physical product samples.

Work Schedule:

• Full-time position.

• Mandatory Saturday work hours.

• Evening hours are also required.

• This schedule is designed to maximize customer accessibility during peak retail and business hours for builders and designers.

📝 Enhancement Note: The physical demands of the role, including standing for long periods and potential lifting, are important considerations. The mandatory Saturday work is a significant aspect of the work schedule that impacts work-life balance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter conducts a preliminary review of applications and resumes, focusing on required experience and qualifications.

• Hiring Manager Interview: Conversation with the Showroom Manager or Sales Manager to assess experience, sales aptitude, design sensibility, and cultural fit. This may include behavioral questions and scenario-based questions related to client interactions and sales challenges.

• Portfolio Review & Presentation: Candidates are typically asked to present their portfolio, showcasing design projects, sales achievements, and problem-solving skills. This is a critical stage to demonstrate practical application of skills.

• Skills Assessment (Potential): May involve a design exercise, a mock client consultation, or a case study to evaluate practical skills in real-time.

• Final Interview: Potentially with a higher-level manager or HR for final approval.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your interior design skills, sales impact, and client management capabilities relevant to the tile and stone industry.

• Quantify Achievements: For sales examples, use specific numbers (percentages, revenue figures, lead conversion rates) to illustrate your success.

• Tell a Story: For design projects, walk through your process: understanding the client's needs, developing concepts, selecting products, and the final outcome. Highlight challenges and how you overcame them.

• Focus on Process: Explain how you approach design, sales, and client interactions, not just the results.

• Showcase Versatility: Include examples that demonstrate your ability to work with different client types (e.g., homeowners, builders, designers) and project scopes.

• Highlight CRM/Data Usage: If possible, explain how you use data or CRM tools to inform your sales strategy or track client progress.

Challenge Preparation:

• Mock Consultations: Practice conducting a simulated design consultation, from greeting the client to presenting product options and handling objections.

• Sales Scenarios: Prepare responses for common sales objections or challenging customer requests.

• Industry Knowledge: Refresh your understanding of current interior design trends, especially in hard surfaces like tile and stone. Be ready to discuss popular styles, materials, and installation considerations.

• Company Research: Understand Dal-Tile's product lines, target markets, and brand positioning.

📝 Enhancement Note: The interview process is heavily geared towards assessing practical skills and sales performance. A well-prepared portfolio is crucial for demonstrating competence in both design and sales execution.

🛠 Tools & Technology Stack

Primary Tools:

• Customer Management Tool (CMT): Essential for logging client visits, contact information, preferences, and tracking sales progress. Proficiency here is critical for reporting and follow-up.

• Microsoft Office Suite:

  • MS Word: For creating proposals, client communications, and documentation.
  • MS Excel: For sales tracking, reporting, and potentially basic data analysis.
  • MS PowerPoint: For client presentations, event materials, and internal reporting.

Analytics & Reporting:

• CMT Reporting Features: Candidates will likely use the CRM's built-in reporting to track monthly sales closures and client activity.

• Excel for Data Analysis: May be used for more in-depth analysis of sales trends or client demographics if direct reporting from CMT is limited.

CRM & Automation:

• CMT (Customer Management Tool): The primary system for managing customer relationships and sales pipelines.

• Email & Calendar Tools: Standard business tools for scheduling appointments, communicating with clients and internal teams, and managing the workday.

📝 Enhancement Note: The emphasis on CMT indicates that candidates with CRM experience, particularly in a sales context, will have a significant advantage. The ability to use standard office productivity tools effectively is also a baseline requirement.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing client needs and delivering exceptional service and design solutions.

• Sales Excellence: A drive to achieve and exceed sales targets through proactive engagement and expert consultation.

• Teamwork & Collaboration: Working effectively with colleagues, managers, and other departments to achieve shared goals.

• Integrity & Professionalism: Maintaining high ethical standards in all client and business interactions.

• Continuous Improvement: A commitment to staying updated on design trends, product knowledge, and sales techniques.

• Efficiency: Managing time and resources effectively, particularly in a fast-paced showroom environment.

Collaboration Style:

• Client-Centric Collaboration: The primary collaboration is with customers to understand their vision and guide them to the best product selections.

• Internal Teamwork: Working closely with showroom management for guidance, support, and reporting, and with other sales or marketing teams for lead generation and promotional activities.

• Cross-Functional Support: Providing product knowledge and customer insights to other departments, and receiving support for merchandising, marketing, and administrative tasks.

• Open Communication: Encouraged to share feedback on customer preferences, market trends, and showroom effectiveness with management.

📝 Enhancement Note: The culture values both individual performance (sales targets) and collaborative effort (teamwork, promoting from within). The emphasis on customer experience is central to all interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Design & Sales: Effectively merging creative design consultation with the objective of driving sales conversions.

• Client Management: Handling diverse client personalities, needs, and budgets, sometimes leading to difficult negotiations or selections.

• Meeting Sales Targets: Consistently achieving monthly sales goals in a competitive market.

• Showroom Maintenance: Ensuring the showroom is always presentable, stocked, and appealing, which requires ongoing effort beyond direct client interaction.

• Managing a Hybrid Schedule: Adapting to required Saturday work and evening hours while maintaining work-life balance.

• Staying Current: Keeping up with rapidly evolving interior design trends and an extensive product catalog.

Learning & Development Opportunities:

• Product Knowledge Expansion: Deepening expertise in Dal-Tile's extensive product lines, including new introductions and technical specifications.

• Design Trends & Techniques: Access to training on the latest interior design principles, color theory, and application methods.

• Sales Methodology: Training on advanced sales techniques, negotiation skills, and consultative selling.

• CRM & Business Tools: Developing proficiency in advanced features of CMT and other business software.

• Industry Events: Participation in trade shows and design expos for networking and trend spotting.

• Career Advancement: Clear pathways for growth into management or specialized sales roles within Mohawk Industries.

📝 Enhancement Note: The challenges are inherent to a client-facing sales role in a design-focused industry. The growth opportunities are robust, tied to performance and a large parent company's structure.

💡 Interview Preparation

Strategy Questions:

• Design Approach: "Describe your process for helping a client select tile for a high-traffic residential bathroom. How do you balance aesthetics, durability, and budget?" (Focus on your design methodology and client engagement process.)

• Sales Acumen: "Imagine a client is hesitant about a particular tile selection due to price. How would you address their concerns and attempt to close the sale?" (Prepare to demonstrate objection handling and value articulation.)

• Problem-Solving: "You've discovered a key product sample is missing from the showroom, and a client is coming in specifically to see it. What steps do you take?" (Showcase your initiative, resourcefulness, and client communication.)

Company & Culture Questions:

• "What interests you about Dal-Tile and the tile and natural stone industry?" (Research Dal-Tile's market position, product lines, and commitment to design.)

• "How do you see yourself contributing to our showroom's sales goals and customer experience?" (Align your skills with their stated objectives.)

• "This role requires working Saturdays. How do you manage your work-life balance with a non-traditional schedule?" (Be prepared to discuss your flexibility and time management.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the client's objective, your design strategy, the products you recommended, and the successful outcome (including any sales metrics if applicable).

• Highlight Key Skills: Explicitly connect your portfolio examples to the required skills: design expertise, sales ability, customer service, and problem-solving.

• Quantify Impact: Whenever possible, use numbers to demonstrate the impact of your work (e.g., "increased sales of X product line by 15%" or "successfully managed 20+ client consultations per week").

• Be Prepared for Q&A: Anticipate questions about your design choices, sales tactics, and how you handle specific client scenarios.

• Showcase Your Enthusiasm: Convey your passion for design and sales, and your genuine interest in helping clients create beautiful spaces.

📝 Enhancement Note: Interviews will likely assess both creative and commercial capabilities. Candidates should be ready to demonstrate their design sensibility, sales drive, and ability to manage client relationships effectively within the context of a manufacturing-retail environment.

📌 Application Steps

To apply for this Showroom Design Consultant position:

• Submit Your Application: Complete and submit your application through the Dal-Tile careers portal via the provided link.

• Tailor Your Resume: Highlight your experience in interior design, sales, customer service, and any CRM or retail showroom experience. Use keywords from the job description such as "design advice," "product selection," "sales," "customer engagement," and "merchandising."

• Prepare Your Portfolio: Compile a digital portfolio that showcases relevant design projects, sales achievements, and examples of your client consultation process. Be ready to present key pieces and discuss your contributions.

• Research Dal-Tile: Familiarize yourself with Dal-Tile's product lines, design aesthetics, target markets, and company values. Understand their position within the Mohawk Industries structure.

• Practice Interview Responses: Prepare for behavioral and situational questions focusing on design challenges, sales scenarios, and customer service situations. Rehearse your portfolio presentation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.