ServiceNow UI Builder

📍 Job Overview

Job Title: ServiceNow UI Builder Developer

Company: Jobgether (Partner Company)

Location: India

Job Type: Contract

Category: ServiceNow Development / Frontend Operations

Date Posted: 2026-09-09

Experience Level: 8-9 years total IT experience; 6-7 years in technical leadership/development; 4+ years in ServiceNow development.

Remote Status: Fully Remote

🚀 Role Summary

• Design, develop, and customize modern, intuitive digital experiences across the ServiceNow platform utilizing UI Builder and the Now Experience Framework.

• Translate complex business requirements into scalable, user-friendly interfaces, responsive pages, dashboards, workspaces, and portal experiences.

• Integrate these frontend experiences with ServiceNow backend systems, APIs, and emerging AI capabilities, ensuring seamless data flow and functionality.

• Provide technical leadership and mentorship to junior developers, contributing to code reviews and championing development best practices within a collaborative environment.

• Engage with APIs, IntegrationHub, Data Resources, Client State Parameters, and other platform technologies to deliver interconnected and efficient solutions.

📝 Enhancement Note: This role is a contract position managed by a partner company, with Jobgether facilitating the initial AI-powered matching process. The focus is on advanced ServiceNow frontend development using UI Builder, bridging the gap between user interface design and backend platform capabilities, with a strong emphasis on modern development practices and emerging technologies like AI.

📈 Primary Responsibilities

• Develop and customize modern user experiences using ServiceNow UI Builder and the Now Experience Framework, focusing on creating responsive pages, dashboards, workspaces, and portal experiences.

• Configure UI Builder components, Data Resources, Client State Parameters, events, Declarative Actions, and other Now Experience capabilities to build dynamic and interactive interfaces.

• Integrate UI Builder experiences with ServiceNow tables, REST/SOAP APIs, Scripted REST APIs, and IntegrationHub to ensure robust data exchange and workflow automation.

• Develop reusable frontend components using modern JavaScript, Lit Web Components, and other relevant technologies, adhering to best practices for maintainability and scalability.

• Apply ServiceNow scripting capabilities, including Glide APIs, Client Scripts, Business Rules, Script Includes, and UI Policies, to enhance functionality and enforce business logic.

• Troubleshoot and resolve complex UI, performance, scripting, and integration-related issues, ensuring a high-quality user experience.

• Participate actively in code reviews, ensuring solutions are scalable, maintainable, upgrade-safe, and align with established ServiceNow development standards.

• Contribute to the implementation and integration of emerging technologies such as AI Agents, Skills, MCP Servers, and A2A Protocols to enhance platform capabilities.

• Mentor other developers, share technical knowledge, and contribute to the establishment and enforcement of development best practices to foster a high-performing team.

📝 Enhancement Note: The responsibilities highlight a deep dive into UI Builder's specific features and the broader Now Experience Framework, emphasizing not just development but also integration and the application of modern frontend technologies. The expectation for technical leadership and mentoring suggests a senior-level role requiring proactive contribution to team growth and development standards.

🎓 Skills & Qualifications

Education: Not specified, but a Bachelor's degree in Computer Science, Information Technology, or a related field is typically expected for roles of this seniority.

Experience: 8-9 years of total IT experience, with a minimum of 6-7 years in hands-on technical leadership and development. A minimum of 4 years of direct ServiceNow development experience is required, with a strong emphasis on UI Builder and the Now Experience Framework.

Required Skills:

• At least 4 years of hands-on ServiceNow development experience, with deep expertise in UI Builder and the Now Experience Framework.

• Strong proficiency in JavaScript, modern frontend development frameworks, and Lit Web Components.

• Hands-on experience configuring UI Builder components, Data Resources, Client State Parameters, Events, and Declarative Actions.

• Solid understanding of ServiceNow platform architecture, including Scoped Applications, IntegrationHub, tables, ACLs, roles, update sets, and application scopes.

• Practical experience with ServiceNow scripting, including Glide APIs, Client Scripts, Business Rules, Script Includes, and UI Policies.

• Demonstrated experience with REST/SOAP APIs and ServiceNow integrations.

• Excellent communication, collaboration, troubleshooting, and code review skills.

• Ability to work independently and contribute effectively within a technical team. Preferred Skills:

• Proven experience building or integrating AI Agents, Skills, MCP Servers, and A2A Protocols.

• Experience with performance optimization for ServiceNow frontend applications.

• Knowledge of ServiceNow's ITSM, CSM, or HRSD modules.

• Familiarity with Agile development methodologies.

• Experience in mentoring junior developers and contributing to technical documentation.

📝 Enhancement Note: The experience requirements are specific, emphasizing a significant tenure in ServiceNow development with a dedicated focus on UI Builder. The blend of frontend and backend ServiceNow skills, along with API integration, points to a full-stack ServiceNow developer role with a UI specialization. The preference for AI/ML integration experience signals a forward-looking aspect of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least two distinct projects demonstrating end-to-end development of modern user interfaces using ServiceNow UI Builder, highlighting the complexity and user impact.

• Provide detailed examples of how UI Builder components, Data Resources, and Client State Parameters were configured to meet specific business logic and user experience requirements.

• Include examples of integrations developed using REST/SOAP APIs or IntegrationHub to connect UI Builder experiences with backend ServiceNow data or external systems.

• Demonstrate reusable component development, ideally using Lit Web Components, showcasing modularity and efficiency in frontend development. Process Documentation:

• Document the workflow for translating business requirements into UI Builder designs, including wireframing, component selection, and data binding.

• Detail the process for implementing and testing integrations, including API payload mapping, error handling, and performance considerations.

• Illustrate methods for performance tuning and troubleshooting UI Builder applications, including debugging techniques and optimization strategies.

• Present examples of how code reviews were conducted for UI Builder development, focusing on adherence to ServiceNow best practices and upgrade safety.

📝 Enhancement Note: A strong portfolio is crucial for this role, as it directly demonstrates practical application of UI Builder and related technologies. Candidates should be prepared to walk through their projects, explaining design choices, technical implementation, and the business value delivered. Emphasis should be placed on the modern aspects of the Now Experience Framework and integration capabilities.

💵 Compensation & Benefits

Salary Range: As this is a contract role in India, and specific salary details are not provided, a competitive rate would typically range from ₹800,000 to ₹1,800,000 per annum (approximately $9,600 to $21,600 USD) for an experienced ServiceNow UI Builder Developer with 8-9 years of IT experience. This estimate is based on industry benchmarks for contract IT roles in India, considering the specialized skill set and the seniority of the position. The exact rate will depend on the partner company's budget, the candidate's specific experience, and negotiation.

Benefits:

• Contract-based employment opportunity.

• Work within a technology-focused and collaborative environment.

• Extensive opportunity to work with ServiceNow UI Builder and the Now Experience Framework.

• Exposure to modern frontend technologies and their application within ServiceNow.

• Hands-on experience with emerging AI capabilities and their integration into ServiceNow solutions.

• Potential for technical leadership and active participation in mentoring and knowledge sharing initiatives.

• Flexible work schedule within defined shift timings.

Working Hours: 12:30 PM to 9:30 PM IST (E1 Shift). This implies a standard 9-hour workday, including breaks.

📝 Enhancement Note: Salary estimation is based on general market data for contract IT positions in India with similar experience levels and specialized skill sets. The benefits focus on the professional development and project exposure aspects, which are key motivators for contract roles in the tech sector. The specific shift timing is a critical factor for candidates to consider.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / IT Services / Software Development. The partner company operates within the broader technology sector, likely focusing on delivering ServiceNow solutions or specialized IT development services.

Company Size: Not explicitly stated, but Jobgether's process suggests they work with a range of companies. The focus on technical leadership and modern solutions implies a company that values innovation and technical expertise.

Founded: Not specified, but Jobgether's focus on AI-powered matching suggests a modern, tech-forward approach to recruitment and talent acquisition.

Team Structure:

• The role is for a specific project within a partner company, likely involving a dedicated ServiceNow development team.

• Reporting structure will be within the partner company's IT or development department, with a direct manager overseeing UI/frontend development efforts.

• Cross-functional collaboration will be essential, working closely with ServiceNow administrators, backend developers, business analysts, and potentially project managers and stakeholders. Methodology:

• Emphasis on modern development practices, including component-based architecture, API integrations, and potentially Agile methodologies.

• Data-driven decision-making for UI/UX improvements and performance optimization.

• Workflow planning and optimization will be key, especially in translating requirements into functional UI Builder experiences.

• Automation and efficiency practices will be central to leveraging ServiceNow's capabilities.

Company Website: https://www.jobgether.com/ (Jobgether's website, as the partner company's details are not directly provided).

📝 Enhancement Note: While the partner company's specific culture is unknown, the description emphasizes a technically focused, collaborative environment with opportunities for leadership and innovation. Jobgether's involvement suggests a modern, technology-driven recruitment process.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Technical Lead / Senior Developer role within the ServiceNow development domain. It requires significant hands-on expertise and the ability to guide technical direction and mentor others. The focus is on specialized frontend development within the ServiceNow ecosystem.

Reporting Structure: The candidate will report to a manager or lead within the partner company's development team. They will collaborate with various stakeholders, including business analysts, project managers, and potentially end-users.

Operations Impact: The role directly impacts the user experience and efficiency of ServiceNow applications. By creating intuitive and responsive interfaces, the developer will improve user adoption, reduce training overhead, and enhance overall productivity for ServiceNow users. Contributions to AI integrations can further drive innovation and operational effectiveness.

Growth Opportunities:

• Deepen expertise in ServiceNow UI Builder and the Now Experience Framework, becoming a subject matter expert.

• Expand knowledge in emerging ServiceNow capabilities, particularly AI Agents and related technologies.

• Develop technical leadership and mentoring skills by guiding junior developers and contributing to best practices.

• Gain exposure to a variety of complex ServiceNow projects and integration scenarios.

• Potential to transition into a full-time role with the partner company or move into architect-level positions within ServiceNow development.

📝 Enhancement Note: This role offers a clear path for specialization and growth within the ServiceNow platform, particularly in the modern UI development space. The emphasis on emerging technologies and leadership provides opportunities for career advancement beyond core development.

🌐 Work Environment

Office Type: Fully Remote. The role is designated as remote, allowing candidates to work from any location within India.

Office Location(s): India. This indicates a focus on the Indian talent market for this contract position.

Workspace Context:

• A fully remote setup requires self-discipline, effective time management, and strong communication skills to maintain productivity and collaboration.

• Access to reliable internet and a suitable home office environment is essential.

• The role likely involves extensive use of collaboration tools (e.g., Slack, Microsoft Teams, Zoom) for communication and virtual meetings.

• The technology stack will be primarily digital, with access to ServiceNow development environments and relevant IDEs/tools.

Work Schedule: The specified shift timing (12:30 PM to 9:30 PM IST) dictates the daily work schedule, requiring availability during these core hours for team collaboration and project work.

📝 Enhancement Note: The fully remote nature of the role is a significant aspect, offering flexibility but also demanding strong self-management skills. The specific shift hours are a key consideration for work-life balance and coordination with potential global teams or stakeholders.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (AI-Powered): Jobgether's AI system will conduct an initial review to match your profile against core requirements.

• Recruiter Screen: A recruiter from Jobgether or the partner company may conduct a brief call to discuss your experience, availability, and interest.

• Technical Interview(s): Expect one or more technical interviews focusing on your ServiceNow development skills, particularly UI Builder, JavaScript, frontend frameworks, and integration experience. This may include live coding exercises or in-depth discussions about your past projects.

• Portfolio Review: Be prepared to present and discuss your ServiceNow development portfolio, specifically highlighting projects built with UI Builder.

• Final Interview: A discussion with the hiring manager or lead at the partner company to assess cultural fit, leadership potential, and overall suitability for the role.

Portfolio Review Tips:

• Curate 2-3 strong projects showcasing your best work with ServiceNow UI Builder.

• For each project, clearly articulate the business problem, your role, the technical solutions implemented (UI Builder components, Data Resources, integrations), and the measurable outcomes or benefits.

• Be ready to demonstrate how you applied modern frontend principles (e.g., component reusability, responsive design) and ServiceNow scripting effectively.

• Prepare to discuss challenges faced and how you overcame them, demonstrating problem-solving skills.

• Clearly explain your experience with Lit Web Components and any other frontend frameworks used. Challenge Preparation:

• Review common ServiceNow development scenarios and best practices for UI Builder.

• Practice explaining complex technical concepts clearly and concisely, as you might be asked to whiteboard solutions or discuss architectural decisions.

• Prepare to discuss your experience with APIs, integrations, and how you ensure data integrity and security in your solutions.

• Familiarize yourself with the Now Experience Framework and its core components.

📝 Enhancement Note: The application process leverages AI for initial screening, emphasizing the need for a well-optimized profile and resume. The technical interviews and portfolio review are critical, requiring detailed preparation on UI Builder specifics and demonstrable project experience.

🛠 Tools & Technology Stack

Primary Tools:

• ServiceNow Platform: The core environment for all development activities.

• ServiceNow UI Builder: The primary tool for creating modern user interfaces.

• Now Experience Framework: The underlying framework for UI Builder development.

• ServiceNow IntegrationHub: For workflow automation and API integrations.

Analytics & Reporting:

• ServiceNow Performance Analytics: For monitoring application performance and user metrics.

• Browser Developer Tools: For frontend debugging, performance analysis, and network monitoring.

• ServiceNow Reporting: For standard platform reporting and dashboard creation.

CRM & Automation:

• ServiceNow: As a platform, it often integrates with or acts as a system of record, though not strictly a CRM in the traditional sense for this role.

• API Management Tools: For testing and interacting with REST/SOAP services (e.g., Postman).

• Version Control Systems: Likely Git, for managing code (though not explicitly mentioned, it's standard practice).

📝 Enhancement Note: Proficiency in ServiceNow UI Builder and the Now Experience Framework is paramount. A strong understanding of JavaScript and modern frontend development practices is also essential, alongside experience with APIs and integration tools. Familiarity with ServiceNow's broader platform capabilities (Scoped Apps, ACLs, etc.) is assumed.

👥 Team Culture & Values

Operations Values:

• Innovation & Modernization: A drive to adopt and implement modern UI/UX practices and emerging technologies like AI within ServiceNow.

• Technical Excellence: Commitment to high-quality, scalable, maintainable, and upgrade-safe code.

• Collaboration: Working effectively with cross-functional teams, sharing knowledge, and contributing to a supportive team environment.

• Efficiency: Focus on optimizing user workflows and platform performance through well-designed interfaces and integrations.

• Problem-Solving: A proactive and analytical approach to identifying and resolving technical challenges.

Collaboration Style:

• Open communication and knowledge sharing are likely encouraged, especially in a remote setting.

• Expect regular check-ins, code reviews, and collaborative problem-solving sessions.

• A constructive feedback culture is implied, supporting the mentoring and development aspects of the role.

• Working closely with business stakeholders to ensure UI solutions align with strategic objectives.

📝 Enhancement Note: The culture appears to be technically driven, valuing innovation and collaboration. For a remote contract role, proactive communication and a willingness to contribute to team processes are key.

⚡ Challenges & Growth Opportunities

Challenges:

• Adapting to Remote Collaboration: Effectively communicating and collaborating with team members and stakeholders in a fully remote environment.

• Keeping Pace with ServiceNow Updates: ServiceNow frequently updates its platform, requiring continuous learning to stay current with new features and best practices in UI Builder.

• Balancing Modernization with Platform Constraints: Implementing cutting-edge UI/UX while adhering to ServiceNow's architectural guidelines and ensuring upgrade safety can be challenging.

• Integration Complexity: Developing robust and error-free integrations with various ServiceNow modules and external systems requires careful planning and execution.

Learning & Development Opportunities:

• Advanced ServiceNow UI Development: Deepen expertise in UI Builder, Now Experience Framework, and related frontend technologies.

• AI Integration Specialist: Gain hands-on experience integrating AI Agents, Skills, and other AI capabilities into ServiceNow.

• Technical Leadership: Hone mentoring and code review skills, potentially leading small project teams.

• Exposure to Diverse Projects: Work on a variety of ServiceNow implementations, broadening your understanding of different business use cases and technical challenges.

📝 Enhancement Note: The role presents opportunities to become a specialist in modern ServiceNow UI development and AI integration, areas with high demand. The challenges are typical for senior technical roles in a rapidly evolving platform environment.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UI Builder project you developed. What were the key challenges, and how did you overcome them using specific UI Builder features like Data Resources or Client State Parameters?" (Focus on technical details, problem-solving, and feature application).

• "How would you approach integrating a REST API into a UI Builder workspace to display real-time data? Discuss error handling and data mapping." (Assess API integration knowledge and practical implementation steps).

• "Explain the benefits of using Lit Web Components for reusable components in ServiceNow UI Builder. How do they differ from other frontend approaches you've used?" (Evaluate understanding of modern frontend practices and their application). Company & Culture Questions:

• "What interests you about this contract role and working with ServiceNow UI Builder specifically?" (Gauge motivation and alignment with the role's focus).

• "How do you approach collaboration and knowledge sharing in a remote work environment?" (Assess communication and teamwork skills for remote settings).

• "Describe a time you mentored a junior developer or contributed to improving team development standards." (Evaluate leadership potential and commitment to best practices). Portfolio Presentation Strategy:

• Structure your presentation logically: Problem -> Solution -> Your Role -> Technical Implementation (showcasing UI Builder, JavaScript, integrations) -> Outcomes/Benefits.

• For each project, be ready to provide a brief live demo or detailed screenshots.

• Quantify results whenever possible (e.g., "reduced user task completion time by X%", "improved data accuracy by Y%").

• Be prepared to answer detailed technical questions about your code, design choices, and troubleshooting process.

📝 Enhancement Note: Candidates should be ready to demonstrate deep technical knowledge of UI Builder and the Now Experience Framework, backed by concrete examples from their portfolio. Emphasize problem-solving, integration experience, and modern development practices.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Jobgether platform link provided.

• Resume Optimization: Tailor your resume to highlight your 8-9 years of IT experience, specifically emphasizing your 4+ years of ServiceNow development and your expertise with UI Builder and the Now Experience Framework. Use keywords from the job description.

• Portfolio Curation: Prepare a concise portfolio showcasing 2-3 of your most relevant ServiceNow UI Builder projects. Be ready to explain the technical stack, your contributions, and the business impact.

• Technical Deep Dive Preparation: Review ServiceNow UI Builder features, JavaScript fundamentals, Lit Web Components, REST/SOAP APIs, and common integration scenarios. Practice explaining complex technical solutions clearly.

• Company & Role Research: Understand Jobgether's role as a facilitator and prepare to discuss why you are a strong fit for a contract role focused on modern ServiceNow UI development.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.