Senior UX/UI Designer

📍 Job Overview

Job Title: Senior UX/UI Designer

Company: Fisher Investments Europe

Location: London, England, United Kingdom

Job Type: Full-Time

Category: Creative & Media / Art & Design / Marketing / Technology

Date Posted: July 29, 2026

Experience Level: 8+ Years

Remote Status: Hybrid (with potential for hybrid work from home program based on role, tenure, and performance)

🚀 Role Summary

• Lead the strategic direction and execution of user experience (UX) and user interface (UI) design for global digital platforms, driving engagement and conversion.

• Shape experience strategy by conducting in-depth UX discovery, problem framing, and customer journey mapping, translating business and user needs into intuitive, scalable solutions.

• Act as a senior design voice in cross-functional teams, influencing stakeholders and collaborating with internal and external creative professionals, project managers, and agencies.

• Leverage user research, experimentation results, and performance data to inform iterative design improvements and establish best practices for a data-driven design culture.

• Develop and present clear, compelling experience strategies, journey thinking, concepts, and prototypes to diverse stakeholder groups, articulating design rationale and trade-offs effectively.

📝 Enhancement Note: This role is positioned as a Senior UX/UI Designer, implying a need for strategic leadership, mentorship, and a strong ability to influence cross-functional teams. The emphasis on "global audiences," "scalable experience solutions," and "AI-assisted tools" suggests a forward-thinking approach to design and a focus on efficiency and broad applicability. The role sits within the Global Marketing Department, specifically within an in-house agency called "fishtank," indicating a blend of internal client management and creative agency-style collaboration.

📈 Primary Responsibilities

• Spearhead UX discovery and problem framing initiatives, utilizing user, business, and market insights to define critical needs and identify strategic opportunities for digital experiences.

• Design and evaluate comprehensive customer journeys, information architecture, and key user interactions to craft intuitive, digital-first experiences across both paid and owned marketing channels.

• Serve as a senior design authority in cross-functional discussions, effectively partnering with internal teams and external agencies to influence strategic decisions and translate complex business requirements into actionable experience strategies.

• Analyze diverse data streams, including user research findings, experimentation results, and performance metrics, to pinpoint areas for enhancement, validate design assumptions, and prioritize future design and testing initiatives.

• Propose and develop scalable experience solutions and robust visual systems that not only address immediate campaign needs but also support future market expansions and streamline downstream production workflows.

• Balance exploratory concept development with practical, production-ready execution, rigorously testing and refining ideas to ensure the strongest solutions are guided efficiently into delivery.

• Employ rapid prototyping techniques using tools such as Figma or Framer, and potentially lightweight front-end methods, to quickly materialize design concepts, facilitate early tangible feedback, and accelerate decision-making processes.

• Present detailed experience strategies, detailed journey maps, innovative concepts, and interactive prototypes to various stakeholders, clearly articulating the problem being solved, the underlying design rationale, identified trade-offs, and the recommended strategic approach.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking, hands-on design execution, and cross-functional leadership. The emphasis on "scalable experience solutions" and "efficient downstream production" points to a need for designs that are not only user-centric but also maintainable and adaptable across multiple markets and campaigns. The mention of "AI-assisted tools" suggests an expectation for candidates to be aware of and potentially leverage emerging technologies in their design process.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio and demonstrated experience in UX/UI design, digital product design, or a related field are paramount. A Bachelor's degree in Design, Human-Computer Interaction, or a related discipline would be advantageous.

Experience: A minimum of 8 years of progressive experience in UX/UI design, digital product design, or overall experience design is required. This experience should be gained within a structured environment such as an in-house corporate design team, a dedicated agency, or a similar professional setting.

Required Skills:

• Extensive experience leading UX strategy, discovery phases, problem framing, and comprehensive customer journey mapping.

• Proven ability to translate user and business insights into practical, scalable, and impactful design solutions.

• Demonstrated experience acting as a senior design voice, effectively influencing cross-functional stakeholders and navigating complex projects through ambiguity.

• Strong track record of designing successful paid and owned digital experiences that align with customer needs, business objectives, and critical conversion goals.

• High proficiency in industry-standard design and prototyping tools, specifically Figma and Framer.

• Mastery of Adobe Creative Suite applications, including Photoshop, InDesign, and Illustrator, for asset creation and visual design refinement.

• Exceptional graphic design foundations, with a keen eye for typography, layout, visual hierarchy, color theory, and composition.

• Ability to art direct and produce high-quality imagery and visual assets that align with brand standards and campaign objectives.

• Experience integrating user research findings, experimentation outcomes, and performance data to inform and validate design decisions. Preferred Skills:

• Familiarity with lightweight front-end development principles or technologies as a plus for rapid prototyping and understanding implementation constraints.

• Experience with AI-assisted design tools to enhance efficiency or creative quality in the design process.

• Prior experience in performance marketing campaign design and optimization strategies.

• Understanding of A/B testing methodologies and their application in optimizing digital experiences.

📝 Enhancement Note: The requirement for 8+ years of experience signifies a need for a seasoned professional capable of strategic leadership and independent problem-solving. The specific tool requirements (Figma, Framer, Adobe Creative Suite) are critical and should be highlighted in candidate applications. The preference for front-end development knowledge and AI tool familiarity suggests a desire for candidates who are adaptable and technologically forward-thinking.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated collection of design projects that clearly demonstrate a progression from initial problem definition to final, user-validated solution.

• Case studies showcasing leadership in UX discovery, customer journey mapping, and strategic problem framing, with clear articulation of the business and user challenges addressed.

• Examples of scalable experience solutions and visual systems designed for multi-channel or multi-market deployment, emphasizing efficiency and adaptability.

• Demonstrations of rapid prototyping skills using tools like Figma or Framer, illustrating the ability to quickly iterate and test concepts.

• Projects that highlight the application of user research, experimentation data, and performance metrics to inform and refine design decisions. Process Documentation:

• Evidence of systematic approaches to user research, including methodologies for gathering and synthesizing insights.

• Documentation of workflow design and optimization processes, showing how user needs and business objectives are translated into intuitive interfaces and journeys.

• Examples of how design processes have been documented, shared, and improved upon within a team or cross-functional environment.

• Case studies detailing how design solutions have been tested, iterated upon, and implemented, with a focus on measuring impact and achieving conversion goals.

📝 Enhancement Note: For a Senior UX/UI Designer role, the portfolio is paramount. It should not only showcase aesthetic quality but also strategic thinking, process, and quantifiable impact. Candidates should be prepared to articulate their design process, decision-making rationale, and the outcomes of their work, particularly in relation to scalability and data-informed improvements.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX/UI Designers in London with 8+ years of experience, the estimated annual salary range is £70,000 - £95,000. This range accounts for the strategic nature of the role, the required expertise, and the specific demands of working within a global financial services organization.

Benefits:

• Comprehensive health coverage, including 100% paid premiums for top-tier supplemental medical and dental plans for employees and eligible dependents.

• Annual health screening for proactive well-being.

• Generous annual leave entitlement of 28 days, with the option to purchase up to 3 additional days per year.

• Up to 8 paid public holidays.

• Enhanced maternity pay package offering eligible employees up to 16 weeks of pay topped up to full base pay.

• A significant fertility, hormonal health, and family-forming benefit of £10,000 (or local currency equivalent outside the US).

• A robust retirement pension plan with a 9% company contribution of base pay and an additional company match of up to 5% of base pay on personal contributions.

• Monthly gym subsidy of up to £50.

• Access to an Employee Assistance Program and other emotional wellbeing services.

• Support for ongoing training, educational development, and employee appreciation events.

Working Hours: The standard working hours are 40 hours per week, Monday through Friday, in line with typical corporate environments. The company may offer a hybrid work-from-home program based on role, tenure, and performance, subject to change.

📝 Enhancement Note: The salary estimate is derived from research of comparable Senior UX/UI Designer roles in London, considering experience level, industry (financial services), and the scope of responsibilities. The benefits package is extensive and highly competitive, particularly the health, family-forming, and retirement benefits, which are significant differentiators. The hybrid work model, while not guaranteed, offers a degree of flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. Fisher Investments operates in a highly regulated and client-focused industry, demanding precision, trust, and a strong emphasis on long-term client relationships. This context shapes the design approach towards clarity, security, and user confidence.

Company Size: Fisher Investments is a large, global organization with a significant employee base (referenced as "global Fisher organisation" and implied by the scale of operations). This size suggests established processes, dedicated departments (like Global Marketing and fishtank), and opportunities for cross-functional collaboration on a wide scale.

Founded: Fisher Investments was founded in 1979. This long history indicates stability, deep industry knowledge, and a well-established brand presence, which influences brand guidelines and design consistency.

Team Structure:

• The Senior UX/UI Designer will be part of the Global Marketing Department, specifically within an in-house agency called "fishtank." This structure implies a blend of internal client management and agency-style creative workflows.

• The role reports to the Marketing Design Team TL (Team Lead), suggesting a clear reporting line within the design function.

• Collaboration will extend across designers, copywriters, project managers within fishtank, as well as internal stakeholders across various departments and potentially external agencies. Methodology:

• Data-Driven Design: A strong emphasis on using user research, experimentation results, and performance data to inform design decisions and optimize user experiences.

• Customer-Centricity: Focus on understanding and mapping customer journeys to create intuitive, engaging digital experiences that meet user needs and business objectives.

• Scalability & Efficiency: Designing solutions that are scalable across campaigns, channels, and numerous global markets, with an eye toward efficient downstream production.

• Iterative Improvement: A culture that supports experimentation, testing, and continuous refinement of customer experiences.

Company Website: https://www.fishercareers.com

📝 Enhancement Note: The company's foundation in financial services and its long history suggest a culture that values stability, expertise, and client trust. The "fishtank" in-house agency model is a key aspect of the team structure, offering a unique environment where design professionals collaborate closely with marketing and project management teams to deliver integrated campaigns and digital products.

📈 Career & Growth Analysis

Operations Career Level: This is a "Senior" level position, indicating a need for seasoned professionals who can operate with a high degree of autonomy, strategic foresight, and potentially mentor junior team members. The scope includes leading significant design initiatives and influencing departmental strategy.

Reporting Structure: The role reports to the Marketing Design Team TL, placing it within a structured design hierarchy. Collaboration will be broad, involving internal stakeholders and external partners, providing exposure to diverse business areas and project types.

Operations Impact: The Senior UX/UI Designer will directly impact Fisher Investments' global digital presence, influencing how clients and prospects interact with the brand online. Their work is critical for driving engagement, conversion, and reinforcing brand trust, ultimately contributing to client acquisition and retention goals.

Growth Opportunities:

• Leadership Development: Opportunities to lead major design projects, mentor junior designers, and contribute to the strategic direction of the fishtank agency and the broader Global Marketing department.

• Skill Specialization: Deepen expertise in specific areas of UX/UI, such as advanced interaction design, design systems, or user research methodologies, potentially leading to specialized roles.

• Cross-Functional Expertise: Gain exposure to various facets of marketing, business strategy, and global operations through close collaboration with diverse teams.

• Influence & Impact: The chance to shape the digital experience for a global financial institution, impacting millions of users and contributing significantly to business outcomes.

📝 Enhancement Note: The "Senior" title implies that candidates should be ready to take on leadership responsibilities, not just execute design tasks. The growth opportunities are framed around increasing influence, expanding expertise, and contributing to strategic decision-making within the marketing and design functions.

🌐 Work Environment

Office Type: This is an in-office role, requiring presence at the London office. The description mentions a "collaborative working environment" and specific office-based activities, indicating a traditional office setting designed for teamwork.

Office Location(s): London, England. Specific details about the office facilities, amenities, or accessibility would need to be confirmed directly, but a major financial hub location suggests a professional and well-equipped workspace.

Workspace Context:

• Collaborative Atmosphere: The environment is described as collaborative, fostering teamwork among designers, copywriters, and project managers within the fishtank agency.

• Tools & Technology: Access to industry-standard design and prototyping tools is implied, with an expectation for designers to utilize these effectively. The mention of emerging media and AI suggests a willingness to adopt new technologies.

• Cross-Functional Interaction: Opportunities for regular interaction with internal stakeholders and external agencies, providing a dynamic and varied work experience.

Work Schedule: The primary work schedule is Monday through Friday, with 40 hours per week. While the role is primarily in-office, there is a potential for participation in a hybrid work-from-home program based on individual performance and role suitability, subject to company policy and changes.

📝 Enhancement Note: The emphasis on an "in-office role" and "collaborative working environment" suggests that candidates who thrive in face-to-face team interactions and value in-person collaboration will be a good fit. The potential for a hybrid program indicates a modern approach to work flexibility, though it's not guaranteed and should be managed as a potential perk rather than a certainty.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess experience, skills, and alignment with role requirements.

• Design Challenge/Portfolio Presentation: Candidates will likely be asked to present their portfolio, discuss their process, and potentially undergo a design challenge or case study presentation that evaluates their strategic thinking, problem-solving skills, and ability to articulate design rationale. This will focus on UX discovery, journey mapping, and scalable solution design.

• Cross-Functional Interviews: Interviews with team members (designers, copywriters, project managers) and stakeholders from other departments to assess collaboration style, communication skills, and cultural fit.

• Hiring Manager Interview: A final discussion with the Marketing Design Team TL to evaluate overall fit, address strategic questions, and discuss career aspirations.

Portfolio Review Tips:

• Showcase Process, Not Just Polish: Clearly articulate your design process for each project – from understanding the problem to research, ideation, prototyping, testing, and final execution. Highlight how you used data and user insights.

• Focus on Impact & Scalability: Demonstrate how your designs met business objectives and user needs, and specifically how they were designed to be scalable across different campaigns, channels, or markets. Quantify results where possible.

• Highlight Leadership & Collaboration: Include projects where you led design initiatives, influenced stakeholders, or collaborated effectively with cross-functional teams.

• Demonstrate Tool Proficiency: Ensure your portfolio clearly shows your expertise with Figma, Framer, and other relevant design tools.

• Articulate Rationale: Be prepared to explain the "why" behind your design decisions, including trade-offs made and the rationale for your chosen solutions.

Challenge Preparation:

• Revisit UX Fundamentals: Brush up on core UX principles, customer journey mapping techniques, information architecture, and user research methodologies.

• Understand Fisher's Business: Research Fisher Investments' services, target audience, and competitive landscape. Consider how design can support their business goals in the financial services sector.

• Prepare for Data-Driven Questions: Be ready to discuss how you use data (user research, analytics, A/B tests) to inform and validate design decisions.

• Practice Presentation Skills: Rehearse presenting your portfolio and any design challenge responses clearly, concisely, and confidently, focusing on storytelling and impact.

📝 Enhancement Note: The interview process is expected to be thorough, with a strong emphasis on portfolio review and practical application of UX/UI design principles. Candidates should prepare to demonstrate not just design skills but also strategic thinking, leadership potential, and a data-informed approach.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for collaborative design, prototyping, and creating scalable UI systems. Expect to use it extensively for wireframing, high-fidelity mockups, and interactive prototypes.

• Framer: Required for rapid interaction prototyping, allowing for more complex animations and user flows to be tested and demonstrated early in the design process.

• Adobe Creative Suite (Photoshop, InDesign, Illustrator): Necessary for creating and refining visual assets, imagery, and ensuring brand consistency across various marketing materials and digital touchpoints.

Analytics & Reporting:

• User Research Platforms: Tools for conducting and analyzing user interviews, usability tests, and surveys (e.g., UserTesting.com, Lookback, Maze).

• Web Analytics Tools: Familiarity with platforms like Google Analytics or Adobe Analytics to understand user behavior, track conversion rates, and identify performance trends.

• A/B Testing Tools: Experience with tools that facilitate experimentation and data-driven optimization of digital experiences.

CRM & Automation:

• CRM Systems (e.g., Salesforce): Understanding how UX/UI designs integrate with CRM data for personalized customer experiences and lead generation efforts.

• Marketing Automation Platforms: Awareness of how designs will function within marketing automation workflows and campaigns.

• Project Management Tools: Proficiency with tools like Jira, Asana, or Trello for managing design tasks, workflows, and team collaboration.

📝 Enhancement Note: Proficiency in Figma and Framer is non-negotiable for this role. The mention of AI-assisted tools suggests an openness to exploring and integrating new technologies into the design workflow for enhanced efficiency and creativity.

👥 Team Culture & Values

Operations Values:

• Client-First Mentality: A core value in financial services; designs must prioritize client needs, trust, and security.

• Data-Driven Decision Making: Emphasis on using insights from research and analytics to guide design choices and measure impact.

• Excellence & Precision: A commitment to high-quality design, attention to detail, and accurate representation of financial information.

• Collaboration & Open Communication: Fostering a team environment where ideas are shared, feedback is constructive, and cross-functional partnerships are strong.

• Innovation & Adaptability: Embracing new technologies and methodologies (like AI-assisted tools) to continuously improve digital experiences.

Collaboration Style:

• Integrated In-house Agency: Working closely within "fishtank" with designers, copywriters, and project managers, fostering a cohesive creative unit.

• Cross-Functional Partnership: Regularly collaborating with internal stakeholders from various departments to understand business needs and ensure design solutions are aligned with broader company objectives.

• Constructive Feedback Loop: A culture that encourages the exchange of feedback among team members and with stakeholders to refine designs iteratively.

• Knowledge Sharing: Encouraging the sharing of best practices, learnings from experiments, and insights from user research across the team and wider organization.

📝 Enhancement Note: The team culture is likely to be professional, collaborative, and results-oriented, reflecting the nature of the financial services industry and the in-house agency model. A candidate who values precision, data, and teamwork will likely thrive here.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Global Needs with Local Nuances: Designing scalable solutions that resonate and comply across more than 20 global markets, each with unique cultural contexts and regulatory requirements.

• Translating Complex Financial Concepts: Simplifying intricate financial products and services into clear, accessible, and engaging user experiences.

• Integrating Emerging Technologies: Effectively incorporating AI-assisted tools or other new media into the design process without compromising user experience or brand integrity.

• Driving Experimentation Culture: Championing a continuous testing and optimization mindset within a potentially established corporate structure.

Learning & Development Opportunities:

• Advanced Design System Development: Contribute to and evolve sophisticated design systems that ensure consistency and efficiency across all digital touchpoints.

• Exposure to Global Marketing Strategies: Gain deep insights into international marketing campaigns and digital strategies for a major financial institution.

• Mentorship & Leadership: Opportunities to mentor junior designers and take on leadership roles in project execution and strategic planning.

• Industry Trends & AI Integration: Stay at the forefront of UX/UI trends, including the practical application of AI in design, through company-supported learning initiatives or conferences.

📝 Enhancement Note: The challenges presented offer significant opportunities for professional growth, particularly in areas of global design strategy, complex information design, and the adoption of new technologies.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led UX discovery for a complex digital product. What was your process, and what were the key insights that shaped the final experience?" (Focus on problem framing, journey mapping, and outcome)

• "How do you ensure your design solutions are scalable and adaptable across multiple markets or channels? Provide an example." (Highlight your approach to design systems and flexible architecture)

• "Discuss your experience influencing cross-functional stakeholders, especially when there were differing opinions on design direction." (Prepare to demonstrate negotiation, persuasion, and data-backed advocacy)

• "How have you used user research, experimentation data, or performance metrics to inform and iterate on your designs? Walk us through a specific case." (Emphasize your data-driven approach and iterative process) Company & Culture Questions:

• "What interests you about Fisher Investments and the financial services industry from a UX/UI perspective?" (Research Fisher's mission, values, and how design can support trust and client relationships)

• "How would you contribute to fostering an experimentation culture within the fishtank agency and the broader marketing team?" (Discuss your proactive approach to testing and learning)

• "Describe your ideal collaborative environment when working with copywriters, project managers, and other stakeholders." (Align your response with the described in-house agency model and cross-functional partnership) Portfolio Presentation Strategy:

• Structure for Impact: Organize your portfolio around key projects that best showcase your senior-level capabilities in strategy, problem-solving, and execution across the specified tools.

• Tell a Story: For each case study, clearly articulate the problem, your role, your process (discovery, ideation, prototyping, testing), the solutions, and the measurable outcomes/impact.

• Highlight Scalability & Data: Specifically point out elements in your work that demonstrate scalability and how you incorporated data and user insights.

• Demonstrate Tool Proficiency: While presenting, subtly weave in how you utilized Figma, Framer, and Adobe Suite to achieve your design goals.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design decisions, trade-offs, and the rationale behind your approach.

📝 Enhancement Note: Interview preparation should focus on articulating senior-level strategic thinking, a robust design process, and the ability to translate business needs into effective, scalable digital experiences, particularly within the context of financial services.

📌 Application Steps

To apply for this Senior UX/UI Designer position:

• Submit your application through the provided link on the Fisher Investments careers portal.

• Tailor your resume to highlight your 8+ years of UX/UI and digital product design experience, specifically mentioning your proficiency with Figma, Framer, and the Adobe Creative Suite, as well as your experience in UX strategy and customer journey mapping.

• Curate your portfolio to showcase 2-3 comprehensive case studies that demonstrate your leadership in UX discovery, problem framing, scalable solution design, and data-informed decision-making. Ensure these examples align with the responsibilities outlined.

• Prepare a concise presentation of your portfolio, ready to articulate your design process, rationale, and the impact of your work, anticipating questions about collaboration, scalability, and working within a corporate or agency environment.

• Research Fisher Investments Europe thoroughly, understanding their services, target audience, and the unique challenges of designing for the financial services sector, and be ready to discuss how your design philosophy aligns with their client-first approach and global presence.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.