Senior UX Strategist

📍 Job Overview

Job Title: Senior UX Strategist

Company: DXC Technology

Location: Florida, United States

Job Type: FULL_TIME

Category: User Experience (UX) Strategy & Design

Date Posted: May 15, 2026

Experience Level: 10+ years

🚀 Role Summary

• Lead the strategic vision and execution of multi-product User Experience (UX) strategies, directly aligning with overarching company goals and critical customer needs.

• Drive the development and implementation of comprehensive customer research plans, ensuring actionable insights are translated into tangible opportunities across diverse product lines.

• Define and establish robust experience principles, design standards, and scalable frameworks to guarantee consistency, quality, and a unified customer journey across all product touchpoints.

• Partner effectively with senior product leadership to strategically shape cross-product journeys, ensuring the defined experience strategy is seamlessly integrated into product roadmaps and prioritization processes.

• Mentor and guide a team of UX designers and researchers, cultivating a strong culture of customer-centricity, design excellence, and continuous improvement within the organization.

📝 Enhancement Note: This role is positioned as a Senior UX Strategist, indicating a significant level of autonomy and influence in shaping the company's approach to user experience across multiple products. The emphasis on "multi-product UX strategy" and "cross-product journeys" suggests a need for a strategic thinker capable of systems-level design and horizontal integration within a large enterprise technology context like DXC. The "10+ years" experience requirement further solidifies this seniority.

📈 Primary Responsibilities

• Develop and champion a cohesive, multi-product UX strategy that supports and drives DXC Technology's broader business objectives and enhances customer satisfaction.

• Conceive, execute, and analyze customer research initiatives to uncover deep user insights and identify strategic opportunities for experience enhancement.

• Establish clear experience principles, design standards, and foundational frameworks that ensure a consistent and high-quality user experience across all DXC products.

• Collaborate closely with product leadership to define and optimize cross-product customer journeys, ensuring strategic alignment between UX vision and product roadmaps.

• Conduct in-depth customer research, analyze behavioral data, and monitor market trends to inform and direct the strategic evolution of the user experience.

• Facilitate key design thinking activities, including journey mapping, service blueprinting, and experience modeling, to identify pain points and guide strategic decision-making.

• Foster strong partnerships with product management, design, and engineering teams to ensure cohesive and aligned execution of the UX strategy across all touchpoints.

• Lead and facilitate cross-team workshops and working sessions to build consensus on experience practices and ensure their effective integration into product development cycles.

• Implement and manage governance models and review processes to maintain and elevate the quality and consistency of UX across all product teams.

• Mentor and coach UX designers and researchers, fostering a culture that prioritizes customer-centricity and strives for design excellence.

• Collaborate with the Product Manager for Experience & Process Excellence to ensure a symbiotic relationship between process frameworks and experience standards.

• Define and track key metrics (qualitative and quantitative) to measure and communicate the impact of UX improvements on business outcomes.

• Lead co-creation sessions with internal teams and external customers to generate innovative solutions and foster shared ownership of service outcomes.

• Contribute to the development of a tooling strategy that effectively supports and complements the overall UX strategy and the responsibilities of the experience team.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, hands-on research facilitation, and cross-functional collaboration. The emphasis on "multi-product," "cross-product journeys," and "governance models" points to a role that operates at a higher strategic level, influencing multiple product teams within a large organization. The inclusion of "tooling strategy" indicates an expectation for the candidate to think about the operational technology stack that supports UX initiatives.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, or a related field is typically expected for senior UX strategy roles.

Experience: Extensive professional experience (10+ years) in UX strategy, experience architecture, service design, or a closely related discipline.

Required Skills:

• Demonstrated extensive experience in UX strategy, experience architecture, or service design.

• A strong, comprehensive portfolio showcasing systems-level thinking, strategic cross-product experience design, and the development of strategic frameworks.

• Expertise in a wide range of customer research methodologies, with a proven ability to translate complex insights into actionable strategic recommendations.

• Proven track record of effectively influencing senior stakeholders, including executives, and driving alignment across product, design, and engineering departments.

• Deep understanding of modern design systems, core experience principles, and the ability to design and implement scalable UX processes.

• Exceptional communication, presentation, and facilitation skills, with a demonstrated ability to simplify complex concepts and foster clarity among diverse audiences.

• Substantial experience leading cross-functional workshops, journey mapping sessions, and strategic planning initiatives.

Preferred Skills:

• Experience with enterprise-level technology solutions and their associated UX challenges.

• Familiarity with AI and its implications for user experience design and strategy.

• Knowledge of application modernization strategies and how UX plays a role.

• Experience in developing and implementing UX governance models.

• Familiarity with Agile development methodologies and their integration with UX processes.

📝 Enhancement Note: The "Basic Qualifications" are robust and clearly indicate a need for a seasoned professional. The "Systems-level thinking" and "cross-product experience design" are key indicators of the strategic scope. The "Extra Information" regarding "What Success Looks Like" provides further context on expected outcomes, emphasizing strategic alignment and measurable impact, which should be reflected in the portfolio.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of developed multi-product UX strategies, detailing the process from initial research to strategic recommendations.

• Provide case studies demonstrating systems-level thinking, illustrating how you've designed cohesive experiences across multiple interconnected products or services.

• Include examples of strategic frameworks, experience principles, or design standards you have created and implemented.

• Present evidence of your ability to translate customer research insights and behavioral data into actionable strategic initiatives.

Process Documentation:

• Document your approach to defining experience principles and design standards, including how you ensure their adoption and adherence.

• Illustrate your methodology for conducting and synthesizing customer research to inform strategic decisions.

• Detail your experience in facilitating journey mapping, service blueprinting, and other strategic modeling exercises, including the outputs and impact.

• Explain your process for establishing and managing UX governance models and review processes to maintain quality and consistency.

• Provide examples of how you measure and communicate the impact of UX improvements, using both qualitative and quantitative data.

📝 Enhancement Note: The raw job description explicitly mentions a "Strong portfolio demonstrating systems-level thinking, cross-product experience design, and strategic frameworks." The "Extra Information" section also reinforces the need for demonstrating strategic alignment and measurable improvements. This section is crafted to guide candidates in curating a portfolio that directly addresses these requirements, focusing on strategic impact and scalable processes.

💵 Compensation & Benefits

Salary Range: $119,900 - $222,700 annually.

Benefits:

• Comprehensive health, dental, and vision insurance coverage.

• Employee wellness programs designed to support employee well-being.

• Life and disability insurance to provide financial security.

• A competitive retirement savings plan to support long-term financial goals.

• Paid holidays and paid time off, ensuring work-life balance.

Working Hours: Full-time employment is expected, typically around 40 hours per week. The description mentions flexibility to support wellbeing and productivity, suggesting a modern work approach within the standard full-time framework.

📝 Enhancement Note: The salary range provided is a specific estimate from DXC Technology. The benefits listed are standard for a large enterprise, but the emphasis on "comprehensive, flexible, and competitive" suggests a robust offering. The mention of "flexibility to support wellbeing, productivity, individual work styles, and life circumstances" in the work model description hints at potential flexibility within the 40-hour work week, though specific remote work policies or hybrid arrangements are not detailed beyond the location being "Teleworker/Offsite-USA-FL."

🎯 Team & Company Context

🏢 Company Culture

Industry: DXC Technology operates within the Enterprise Technology and IT Services sector, focusing on digital transformation, cloud computing, cybersecurity, and modernizing applications for large organizations. This context implies a complex client landscape and a strategic approach to technology solutions.

Company Size: DXC Technology is a large enterprise, indicated by its significant employee base and global operations. This size suggests a structured environment with established processes, but also potential for broad impact and diverse career paths within the organization.

Founded: While the founding date is not provided, DXC Technology has a long history in the IT services industry, suggesting a company with deep experience and established market presence.

Team Structure:

• The UX team likely operates within or in close conjunction with product management and engineering departments.

• This role will involve collaboration with various product teams, suggesting a matrixed or shared-service model for UX expertise.

• There is a clear indication of a reporting structure that includes mentoring junior UX designers and researchers, implying a team leadership component.

Methodology:

• Data-driven decision-making is a core expectation, with emphasis on quantitative and qualitative insights to measure impact.

• Strategic planning and roadmap integration are critical, requiring a structured approach to aligning UX initiatives with business goals.

• Customer-centricity is a stated value, underpinning all UX strategy and design efforts.

• A focus on process excellence and governance indicates a desire for repeatable, scalable, and high-quality UX delivery.

Company Website: https://www.dxc.com/

📝 Enhancement Note: The company's industry (Enterprise Technology) and size (large enterprise) are crucial for understanding the scope and complexity of the UX challenges. The "Teleworker/Offsite-USA-FL" location suggests a distributed workforce, with a focus on remote work capabilities. The culture is described as prioritizing "in-person collaboration while offering flexibility," indicating a hybrid approach to work.

📈 Career & Growth Analysis

Operations Career Level: This role is at a Senior Strategic level within the UX discipline. It requires not just design execution but the ability to define and drive a multi-product strategy, influence senior leadership, and mentor a team. This positions the individual as a key contributor to the company's overall customer experience vision.

Reporting Structure: The Senior UX Strategist will likely report to a Director or VP level within Product, Design, or a dedicated Experience organization. They will be responsible for mentoring UX designers and researchers, indicating a leadership capacity within their immediate team.

Operations Impact: The role has a direct impact on enterprise-level customer experience, influencing product roadmaps, user satisfaction, adoption rates, and ultimately, customer retention and business growth for DXC Technology. Success is defined by measurable improvements in usability, customer satisfaction, and strategic alignment across multiple product lines.

Growth Opportunities:

• Strategic Leadership: Potential to expand influence to broader business units or lead larger strategic UX initiatives.

• Team Development: Opportunity to build and lead a high-performing UX strategy team, fostering talent and establishing best practices.

• Industry Recognition: Contributing to innovative UX strategies in enterprise technology can lead to industry recognition and thought leadership opportunities.

• Process Optimization: Playing a key role in refining and scaling UX processes across a large organization.

• Specialization: Deepening expertise in specific areas like AI-driven UX, complex enterprise systems, or digital transformation.

📝 Enhancement Note: The "Senior" title, combined with the responsibilities for strategy, cross-product influence, and mentoring, points to a leadership track. Growth opportunities would naturally involve increasing strategic scope, team leadership, and potentially contributing to broader organizational process improvements within DXC's extensive technology services framework.

🌐 Work Environment

Office Type: The role is listed as "Teleworker/Offsite-USA-FL," indicating a remote or offsite work arrangement within Florida. DXC Technology's work model "prioritizes in-person collaboration while offering flexibility," suggesting that while the role is remote, there may be expectations for occasional in-person meetings or site visits, or it could signify a hybrid model where local Florida employees might gather periodically.

Office Location(s): The primary work arrangement is remote within Florida, USA. However, DXC Technology has a global presence, and specific team members or stakeholders may be located in various offices, necessitating strong virtual collaboration skills.

Workspace Context:

• The remote nature requires a self-disciplined work environment with reliable internet access.

• Collaboration will primarily occur through digital tools, emphasizing strong virtual communication and teamwork.

• Access to standard enterprise technology tools and platforms is expected.

• Opportunities for interaction will be through scheduled virtual meetings, workshops, and digital collaboration platforms.

Work Schedule: The standard working hours are likely 40 hours per week, typical for a full-time role. The company emphasizes flexibility to support well-being and productivity, which may allow for some autonomy in structuring the workday, provided deliverables and collaboration needs are met.

📝 Enhancement Note: The "Teleworker/Offsite-USA-FL" designation is key. While remote, the company's stated work model ("prioritizes in-person collaboration while offering flexibility") suggests that candidates should be prepared for potential occasional travel or in-person team gatherings, even if the default is remote. This nuance is important for candidates to understand.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios for essential qualifications and strategic thinking.

• Technical/Strategic Interview: Expect in-depth discussions about your UX strategy experience, approach to multi-product environments, and ability to translate research into actionable plans. Case studies or hypothetical scenarios may be presented.

• Portfolio Review: A dedicated session to walk through your portfolio, focusing on systems-level thinking, cross-product design, and strategic impact. Be prepared to discuss your role, the challenges, your process, and the outcomes.

• Stakeholder Interviews: Meetings with product leadership, design leads, and potentially engineering partners to assess collaboration style, influence, and strategic alignment.

• Final Interview: May involve a senior leader to discuss cultural fit, long-term vision, and overall suitability for the role.

Portfolio Review Tips:

• Highlight Strategic Impact: Focus on case studies where your strategic contributions led to measurable business outcomes (e.g., increased customer satisfaction, improved conversion rates, better user adoption).

• Showcase Systems Thinking: Clearly articulate how you approached complex, multi-product ecosystems. Use diagrams or models to illustrate cross-product journeys and your strategic integration efforts.

• Demonstrate Research-to-Strategy Translation: Detail your process for uncovering user insights and how those insights directly informed your strategic recommendations.

• Quantify Achievements: Whenever possible, use data and metrics to demonstrate the success of your strategies and initiatives.

• Tailor to DXC: Research DXC Technology's current offerings and strategic priorities. Frame your portfolio examples to show how your skills can address their specific challenges in enterprise technology.

Challenge Preparation:

• Be prepared to discuss how you would approach developing a UX strategy for a portfolio of enterprise software products.

• Practice articulating your process for establishing UX principles and design standards that scale across a large organization.

• Think about how you would measure the impact of UX improvements in a B2B enterprise context.

• Prepare to discuss how you would influence and gain buy-in from senior stakeholders across different business units.

📝 Enhancement Note: The emphasis on a "Strong portfolio demonstrating systems-level thinking, cross-product experience design, and strategic frameworks" means the portfolio review is a critical stage. The advice focuses on preparing candidates to showcase these specific requirements, linking them back to DXC's context and the role's strategic nature.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping Tools: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision are commonly used for design and prototyping.

• Research & Analysis Tools: Tools for user surveys (e.g., SurveyMonkey, Qualtrics), user testing platforms (e.g., UserTesting.com, Lookback), analytics platforms (e.g., Google Analytics, Adobe Analytics), and qualitative data analysis software.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams for team communication and workflow management.

• Diagramming & Modeling Tools: Miro, Mural, Lucidchart for journey mapping, service blueprinting, and workshop facilitation.

Analytics & Reporting:

• Web & Product Analytics: Google Analytics, Adobe Analytics, Amplitude, Mixpanel for tracking user behavior and performance metrics.

• Business Intelligence Tools: Tableau, Power BI, Looker for creating dashboards and reporting on UX impact and KPIs.

CRM & Automation:

• While not directly a UX tool, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can be beneficial for understanding customer data and touchpoints.

📝 Enhancement Note: The job description mentions "Tooling strategy that compliments overall UX strategy." This implies the Senior UX Strategist will not only use these tools but may also contribute to decisions about the UX team's technology stack. The listed tools are standard for senior UX roles in enterprise environments.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving customer needs, making the customer the central focus of all strategic decisions.

• Excellence & Quality: Striving for the highest standards in UX strategy, design, and execution, ensuring consistency and effectiveness across all products.

• Collaboration: Fostering strong partnerships across product, design, engineering, and other business units to achieve shared goals.

• Innovation: Encouraging new ideas and approaches to solve complex user problems and enhance the overall customer experience.

• Data-Driven Approach: Utilizing research, analytics, and feedback to inform strategy and measure the impact of UX initiatives.

• Process Improvement: Continuously seeking ways to optimize UX workflows and methodologies for greater efficiency and effectiveness.

Collaboration Style:

• Cross-functional Integration: Actively engaging with diverse teams to ensure UX strategy is understood, adopted, and integrated into their work.

• Facilitative Leadership: Guiding discussions and workshops to drive consensus and shared ownership of experience outcomes.

• Mentorship & Guidance: Supporting the growth and development of other UX professionals through coaching and knowledge sharing.

• Open Communication: Maintaining transparent and effective communication channels to keep stakeholders informed and aligned.

📝 Enhancement Note: DXC's stated values revolve around customer focus, inclusivity, and a collaborative approach. The "Extra Information" section highlights fostering an "inclusive environment where everyone can thrive," which is a key cultural aspect. The role's responsibilities also emphasize collaboration and mentorship, reinforcing these values within the UX team and beyond.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complexity: Developing a unified UX strategy for a diverse portfolio of enterprise products, each with its own user base, technical constraints, and business goals.

• Driving Alignment: Gaining and maintaining buy-in and consistent execution from multiple product teams and senior stakeholders who may have competing priorities.

• Measuring Impact: Quantifying the ROI of UX strategy and improvements, especially in complex B2B enterprise environments where customer journeys can be long and indirect.

• Scalability: Ensuring that UX principles, standards, and processes can be effectively scaled across a large, global organization.

• Pace of Change: Keeping pace with evolving customer expectations, technological advancements (like AI), and market trends within the dynamic enterprise technology sector.

Learning & Development Opportunities:

• Strategic Leadership Development: Opportunities to refine strategic planning, executive communication, and organizational influence skills.

• Mentorship Programs: Potential to be mentored by senior leaders within DXC or to mentor emerging talent, deepening leadership capabilities.

• Industry Conferences & Training: Access to resources for staying current with UX trends, emerging technologies, and best practices in enterprise design.

• Cross-Disciplinary Learning: Exposure to various aspects of enterprise technology, product management, and engineering, broadening overall business acumen.

• Process Innovation: Opportunity to lead initiatives that redefine and improve UX operational processes within a large enterprise.

📝 Enhancement Note: The challenges identified are inherent to senior strategic roles in large, complex organizations. The growth opportunities are framed to leverage these challenges as catalysts for professional development, aligning with the company's emphasis on continuous learning and employee growth.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing a multi-product UX strategy. How do you ensure alignment with overarching business goals and customer needs?" (Focus on strategic frameworks, research integration, and stakeholder buy-in.)

• "Walk me through a complex cross-product journey you've designed or optimized. What were the key challenges, your strategic approach, and the resulting impact?" (Prepare a detailed case study from your portfolio emphasizing systems thinking and measurable outcomes.)

• "How do you define and implement experience principles and design standards that are adopted across multiple product teams? What governance mechanisms do you establish?" (Discuss your methodology for standardization and quality control.)

Company & Culture Questions:

• "Based on your understanding of DXC Technology and the enterprise technology market, what do you see as the biggest UX challenges and opportunities for us?" (Demonstrate your research and strategic thinking regarding DXC's context.)

• "How do you foster a customer-centric culture within a large organization, especially when working remotely?" (Discuss your approach to evangelizing UX and building empathy.)

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a high-level overview of your strategic approach, then dive into 2-3 key case studies that best demonstrate systems-level thinking, cross-product design, and strategic framework development.

• Tell a Story: For each case study, clearly articulate the problem, your role and strategic approach, the process (research, design, collaboration), the solutions, and the quantifiable results or key learnings.

• Visual Aids: Use clear, concise visuals (diagrams, mockups, research summaries) to support your narrative. Ensure they are easy to understand and highlight your strategic contributions.

• Focus on 'Why' and 'How': Beyond showing what you did, emphasize why you made certain strategic decisions and how you navigated challenges and collaborated with stakeholders.

• Prepare for Q&A: Anticipate questions about your decision-making process, alternative solutions you considered, and how you would apply your experience to DXC's specific context.

📝 Enhancement Note: These questions are designed to probe the core requirements of the Senior UX Strategist role: strategic thinking, systems-level design, influence, and leadership. The portfolio presentation advice is tailored to showcase the specific types of work DXC is seeking.

📌 Application Steps

To apply for this Senior UX Strategist position:

• Submit your application through the DXC Technology careers portal link provided.

• Curate your portfolio: meticulously select and refine case studies that best demonstrate your experience in multi-product UX strategy, systems-level thinking, cross-product design, and strategic framework development. Ensure each case study clearly articulates your strategic approach and measurable impact.

• Optimize your resume: tailor your resume to highlight extensive experience (10+ years) in UX strategy, service design, and experience architecture. Emphasize achievements related to influencing senior stakeholders, leading cross-functional initiatives, and developing scalable UX processes.

• Prepare your presentation: practice articulating your portfolio walkthrough, focusing on storytelling, clear communication of your strategic thinking, and demonstrating how your skills align with DXC Technology's enterprise focus and challenges.

• Research DXC Technology: familiarize yourself with DXC's services, target markets, and any publicly available information on their approach to digital transformation and customer experience. Understand their position in the enterprise technology landscape.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.